Customer Reviews for U-Haul Storage at River Road

Évaluation :

5

Didn't really matter to me but yesterday's van was dirty and my last van rental last week from same facility smelled heavily of smoke with a blunt in the cup holder. But the reps are professional and helpful.

Évaluation :

5

Don't change anything

Évaluation :

5

Excellent,friendly service. Great people working there.

Évaluation :

5

I would 100 % recommend this location. My last two moved we have come here and I've honestly had the best customer service

Évaluation :

5

Easy drop-off. Thank you.

Évaluation :

5

The staff is very friendly, anticipates needs and has great energy in fulfilling them! So great to work with, and picking up/dropping off the truck on line works so well, provides ultimate flexibility. Uhaul has obviously worked hard to streamline their processes!

Évaluation :

5

Great customer service. Fast and friendly

Évaluation :

5

The staff is always kind everytime I rent. I keep coming back based on pleasant service with a smile.

Évaluation :

5

The staff was amazing , very professional, helpful and friendly.

Évaluation :

5

Awesome service!!!!!!

Évaluation :

1

Took a long time to get the truck and they charged for gas even though I put some in. I do not recommend this to anyone

Évaluation :

2

A week prior came in and reserved a 10x10 storage unit and when we came in to get it they didn't have it in the system. Wasted 30 plus minutes sitting with two guys who supposedly put the reservation in the system when they actually didn't. Ridiculous

Évaluation :

5

Remember when I originally rented the storage unit. The staff was very friendly and helpful

Évaluation :

4

Nothing. The staff was helpful, friendly and efficient.

Évaluation :

3

Concerned about the guy who hooked the trailer to my truck. I have an adjustable hitch that was set very high when I came in. When the attendant hooked the trailer to the truck, the tongue was about 8” too high. He came in and told me I was good to go. If I wasn't an experienced trailer tow-er, and left with it this would have been a miserable and possibly dangerous trip. I had him unhitch the trailer so I could adjust the ball for the proper height to bring the tongue level. Now I know that most renters don't have adjustable hitches and messing with my truck isn't the attendant's job, but he could see that it was possible in my case to make the trailer hitch more level. He never said a word. I wonder how many other renters leave that lot without even a warning. Just sayin'...

Évaluation :

5

Best customer service ive ever had w uhaul!!

Évaluation :

3

Great storage place, safe and secure, temperature controlled, but in the end management was not cooperative because we were going to use PODs for moving cross country. They wanted to place the PODs as far away from the front in the back which would have been inconvenient for loading and if it rained (this is Oregon) damaging. I stated my displeasure and said we spent a lot of money renting 2 units for a year and half to protect our furniture and now they just want throw our furniture out into the parking lot for staging and loading. In the end they put it in the front but as far away as possible. I even offered to cover PODs name with a tarp or they could have parked a truck on each side. Fortunately it did not rain and it worked out other than the extra distance to load. As to the employees they were great, helpful friendly and not bothered by PODs.

Évaluation :

5

Facility looks brand new, staff friendly and helpful

Évaluation :

5

Cali was amazing! She took care of 5 customers while I was there, gave them all a great experience and did it so quickly nobody had to wait long. I'll be recommending anyone I know to go to the Santa Clara U-haul store

Évaluation :

5

The clerk working was excellent!!!

Évaluation :

4

Very friendly, helpful, and courteous staff. Facility exceptionally clean.

Évaluation :

5

The truck was clean and ran well. But more importantly, the staff who assisted me on the phone when reserving and at check-in were great. They were super friendly and informative, significantly better than I have experienced at other UHaul locations in the past. Merci.

Évaluation :

5

Everything was great, no improvements needed. Merci.

Évaluation :

5

I would advise people to reserve a head of time.

Évaluation :

5

Facility is large, clean and easy to navigate. Staff is very friendly and helpful.

Évaluation :

5

Great facility and location. Staff were excellent! Friendly and helpful!

Évaluation :

5

Thank you Calli to you and everyone at u-haul Santa Clara for making life a little easier during the last 2 years. I have been treated very well by everyone there! I highly recommend your storage facility. Mark

Évaluation :

5

Very helpful and friendly staff! Made sure to explain exactly how to get into the facility after hours for storage purposes.

Évaluation :

5

Cali was the best, always understanding and willing to go the extra mile without judgement. Very nice manager.

Évaluation :

5

Never go to the 7th street location in Eugene. I walked in and was just putting my mask on when the associate basically told me to get out of the store for not having it on when I entered. I've never been treated that way over a stupid face covering. We weren't within 20 ft of each other. ABSURDITY! The guy was so rude and angry. I left and went to river road and received wonderful service.

Évaluation :

4

The Uhaul wrbsite did not work properly for making a reservation. I drove to the River Rd. location (not convenient to where I live) because your website said they had the covered trailer I needed. Not only did they not have a covered trailer, the agent couldn't imagine the website saying there was one to rent because appatently they are very scarce. I made do with a flatbed but spent a bunch of money on a tarp and tie-downs. Pretty frustrating, but not the fault if the retail store.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

excellent customer service

Évaluation :

5

Great experience!

Évaluation :

5

The staff was friendly and helpful

Évaluation :

1

Gentleman chekxing us in seemed very uninterested, also, paying 120$ instead of 50$ only to be able to return the equipment 9 miles away at a different location is taking advantage of clients. I will stick with glennwood, folks are much nicer, and actually care about our experiences

Évaluation :

5

Awesome staff at this location especially Cali. She was handling everything and on top of that since it was cold that morning took the time to start vehicle and warm it up. Thats exactly why I all ways use this location!!!

Évaluation :

5

The man who helped check me in was so helpful and awesome.

Évaluation :

3

I had a 2 day rental and they called me at 730am and woke me up to tell me I was late returning

Évaluation :

5

Everything was great! Thank you

Évaluation :

5

Hey were amazing,what they did to help us when we were struggling was a blessing

Évaluation :

5

Ken was great - very helpful!

Évaluation :

5

It was excellent. Truck was very clean and nice.

Évaluation :

5

Very nice storage facility

Évaluation :

4

Drive-through drop off was not available as described on web and the onsite signage didn't clarify why. We just copied what others were doing and it turned out okay.

Évaluation :

5

Out standing employees great place so nice & clean very helpful employees

Évaluation :

5

They were very helpful and quick to check me out

Évaluation :

5

Dealt with 3 different people. All very friendly and easy to work with. Very helpful when I was trying make sure my electrical connections were working. Merci!

Évaluation :

4

When you ready the truck for the customer to get into, you should ask yourself would you like to drive this truck the way it is. The truck that was readied for me had been started and waiting for me to drive away. But there was vision-impeding condensation on the rear window and both side mirrors (could have easily been wipe off with a squeegee), and there was dirt on the outside of the windshield passenger's side that the wipers didn't take care of and this dirt film when hit by the sun makes the windshield view opaque. Don't you wash your vehicles between rentals?

Évaluation :

4

My entry card did not work so I had to go back to the office in order to have it fixed. The whole entry process was not explained well.

Évaluation :

5

Trailer leaked water at bottom front edge.

Évaluation :

5

Great place to grab equipment.

Évaluation :

5

Your website wasn't working and I got a confirmation email that had the wrong number. I had to call 3 different places to find the right one!

Évaluation :

5

I cannot think of anything.

Évaluation :

5

excellent customer service!

Évaluation :

5

What a great experience! Nice staff!

Évaluation :

5

Clean and easily accessible, and a modern facility. Safe, staff was very friendly. A great place to store your things!

Évaluation :

5

Return was excellent. As I drove in, the worker was walking toward the truck. We did the walk around inspection, checked mileage and fuel gauge, checked the inside of the truck and counted the pads. [Excellent pads] I reported a windshield wiper blade that needed repair, We both missed the box of cacti I had placed on the passenger side floor but recovered it later

Évaluation :

5

Staff was super friendly and knowledgeable. Facility was clean and warm.

Évaluation :

5

Truly a great set up!

Évaluation :

5

Staff was helpful, professional & prompt. The only noted deficiency was the vehicle. While clean & new the van would wander without direct input on the steering wheel & would shudder when breaks were applied. I suspect an alignment and new front rotors are in order; surprising since the vehicle had less than 16 000 miles but it is a rental & likely has suffered some abuse from its history as a livery vehicle.

Évaluation :

5

Brenden is balllllz to da walllllzz

Évaluation :

5

Excellent

Évaluation :

1

I would never get a storage unit from UHUAL again. When I called for truck rental, they sold me storage. Very misleading unit was given to me. I requested a 10 X10 and had a rental at another facility that I cancelled bc I was told it would be the same. We showed up and it was a 10X7,5 with a column in the corner. Very unhappy with the storage experience and would never reserve with UHUAL again.

Évaluation :

3

We were mislead by rep about size of storage unit.

Évaluation :

5

Great location, storage, and staff.

Évaluation :

5

I appreciate how helpful and friendly the staff were.

Évaluation :

5

Best storage facility in Eugene by far recommend to everyone you won't be disappointed.

Évaluation :

5

Calli is great! In addition to running a tight ship, she is consistently friendly and helpful. By taking the initiative, she made my life moves smoother and that made my life easier -- when I really didn't need any additional stress. Thanks!!!

Évaluation :

5

The CSR was extremely knowledgeable of rentals etc. He was helpful in getting us into the equipment needed. Thanks to him. I did not get his name but he knows his name. Roger Jarvanpaa

Évaluation :

5

The last 26' truck I rented didn't have a knob for the door windo, difficult to roll up and down.

Évaluation :

5

We used U-Haul storage during the months between the selling of our house and buying our new home, We recommended the facility to friends who also rented a storage unit.

Évaluation :

4

We drove a 26' UHaul truck from IL to OR & arrived at Santa Clara about an hour before closing to do paperwork for our storage units. I pre-registered for the largest unit & a lock online but at the facility they only showed a lock order. Thank God they had 1 unit left to rent to me. Then the polite assistant manager tells us the sliding doors would close in about 45 minutes & we'd have to move the contents of the 26' truck through a door (maybe 36" wide). We unloaded the truck as fast as we could & left the facility at 9 minutes to 10pm. It was absolutely insane! I gave the assistant manager & facility an above average stars but the Uhual website & UHaul corporate rules a below average score. How can they lose an order for a 10x15 unit but keep a 13,00 $ lock order? Obviously things are different here because in Chicago we'd have 24 hours access (so we could unload after hours) maybe they should tell customers that important fact when registering on line for their unit. I guess since my order for my unit was lost UHaul didn't know that it was important to tell us there was no 24 hr access & we'd have to unload a 26' truck through a regular 36" walk thru door. On a brighter note...the 26' truck was newer & drove wonderfully...so Thank you!

Évaluation :

5

I rushed to the location after 5 pm in an urgent need to get a tow trailer and the staff was amazing and provided excellent service. I can't thank them enough.

Évaluation :

5

Brandon was awesome 😊!! You run a tight ship. Just keep doing what you're doing. Thank you. When I need moving services again, I will come back to U-Haul. ðŸ'

Évaluation :

5

Great service and no hassle return! A++++

Évaluation :

5

The team is amazing, and the range of services is fantastic. I am especially thankful for the climate-controlled storage facility, and would certainly appreciate a better system for parking trucks and trailers while dropping off/picking up stored items. In addition, there needs to be a better-marked area for customer parking that is separated from the truck/trailer parking area.

Évaluation :

5

This storage is our favorite because it’s so clean!

Évaluation :

4

The employee that helped me was almost combative with the checkout. Serious lack of customer service skills.

Évaluation :

5

Employees were friendly and efficient. Getting in and out of the locations is extremely easy.

Évaluation :

5

It was a great trip. No conplaints.

Évaluation :

5

Yes all excellent, wish many patrons wouldn't frequently smoke so close to the entry. I know there are already too many signs everywhere, but some might help regarding this.

Évaluation :

3

The fact that you do not prorate move out time to me is thievery. I basically paid 90 $for one week of storage. That to me is thievery, especially when you probably immediately rented it to someone else for another 90 $.

Évaluation :

5

Fabulous Service and the manager Calli is wonderful, she helped us out and with truck rental and the storage unit. Very friendly and got everything set up quickly. She was always available to answer questions and help with anything we needed

Évaluation :

5

Manager at Santa Clara was awesome. I appreciate her knowledge and dedication to her job.

Évaluation :

5

Everyone was so nice and the first month's rent free promotion that you guys do is amazing thank you

Évaluation :

2

You need to explain the requ9rement for 3 Id's On your web site. I had to back the following day to complete the paperwork.

Évaluation :

4

Not enough carts and too many people trying to use one elevator,

Évaluation :

5

I have used this Uhaul location for storage twice in the past two years and I love it!! The staff is friendly and super helpful! Even after they are done for the day and have seemingly closed up shop, they will totally help you out and never make you feel like it's a burden! Also, I absolutely love this locations General Manager, Callie!!! Thanks Uhaul of Santa Clara!!!

Évaluation :

5

This facility was extremely clean and we were very pleased with the security features.

Évaluation :

5

kevin is awesome

Évaluation :

5

Brandon checked us in- I was very impressed w/ his customer service, very polite and patient . He hit all the marks for great service and presents well

Évaluation :

4

Hand carts were scarce and ash was everywhere, but I realize that there was higher than normal due to wildfire evacuations so neither issue was unexpected. The staff seemed to be stretched thin

Évaluation :

5

Very efficient was able to quickly move stuff into storage without any issues, only thing is there needs to be more room for vehicles unloading, wasn't enough room to back trailer up so we had to load it from the parking lot which wasnt a big deal, just would be better for more room or another place to unload from outside.

Évaluation :

5

I thought the facility was well run and the staff was very enjoyable to work with on any problems.

Évaluation :

5

Very impressed with the entire setup. I've never seen anything like it! From.the autolights, courtesy carts, bathrooms, A/C, easy access, etc. Definately recommend this experience

Évaluation :

5

Staff were wonderful!

Évaluation :

1

I was very upset to find upon arriving that the elevator was out of service. The desk staff did not alert me upon arrival despite my unit being on the second floor. When I asked why I did not recieve an email in advance to warn me of this inconvenience, it was brushed off. We had to haul all of our stuff down the stairs and pay other customers to help us carry heavy things. The manager did reimburse us for this cost, but this whole issue could have been avoided through communication. I would have delayed my move if I had known the elevator had been down for the past 3 days.

Évaluation :

4

We had a great move in and storage experience with this Uhaul, but move out was challenging. We had to come back multiple days with our trailer because the elevator was constantly breaking or broken, so we couldn't get everything out with the 26' truck we originally rented. Most of the staff was super friendly and apologetic. The manager we met at checkin is really nice. But the weekend we were trying to move out, the staff was just grumpy and apathetic.

Évaluation :

5

Reasonably priced and very clean, secure, accessible storage facility.

Évaluation :

4

Cali was very helpful and polite but the nen there are rude very rude

Évaluation :

5

The gentleman that helped me was extremely helpful and friendly!! Very enjoyable experience

Évaluation :

5

The facility and staff at U-Haul in Santa Clara are great! Brandon (sp?) was professional, knowledgeable and very helpful. My unit is top-notch and clean. I will highly recommend this facility to others.

Évaluation :

5

Staff were amazing

Évaluation :

5

Your staff has amazing customer service. Keep up the great work.

Évaluation :

5

Staff were helpful, unit very clean, easy to get to!! Love getting first month free!! Will use and recommend again!

Évaluation :

5

Absolutely top notch! This is hands down both the best storage facility we have ever used (and we've had quite a few), and the best truck rental setup we have ever seen (huge parking lot with pretty much every possible equipment configuration available). The drive up unit we had reserved was not available, but they made up for it with a little more space in multiple indoor units. Going up the elevator was a little bit of a pain, but not having to pack stuff as tightly have me a much better attitude about it.

Évaluation :

5

Everyone was really nice and very helpful. Everyone. Callie, Ken Brandon and Justin. And I think it was a Preston on the phone one day. That is all the names I can recall right now. But all so nice to work with. We are not finished moving yet and may need another unit. And that is where we will go. Our son used one of your trucks and you let him use a hand truck. That was very helpful for we was helping them to move. Thanks so much Cal and Connie Fuller

Évaluation :

5

Calli and other staff were very helpful in helping me get the best rate possible for a long trip I had to make. I also took advantage for the free month of storage. Facility is very convenient, clean and secure. I have recommended the Santa Clara Uhaul services several times already.

Évaluation :

5

The recycling area was genius. I think more places should do that!

Évaluation :

5

They made moving and storage easy:)

Évaluation :

4

good place to store belongings

Évaluation :

5

Great storage facility. It served our needs very well.

Évaluation :

5

Calli made the selection and check-in/set up very easy and simple.

Évaluation :

5

The man that helped us was very patient. THank you

Évaluation :

5

The entire staff was always very helpful and friendly, I definitely will use this place again if I ever need to!

Évaluation :

3

Asked the staff in okc if i could bring uhaul back to any local they said yes just had to call nope find out i have to go to a specific uhaul. Then try to return truck using after hrs map nope wont read my local in the parking lot. Then i have to use an elevator to take my stuff up.plus my car got damaged by the strap when tiwing

Évaluation :

4

The unfriendly inadequate help to learn how to navigate the building as a first time experience was probably due to the Corona Virus Pandemic impact on the office staff ability to give full service. kjk

Évaluation :

5

Excellently managed, great facility and location.

Évaluation :

5

Outstanding customer servive

Évaluation :

5

The lady that took care of my reservation and unhooking the trailer was very nice and helpful!

Évaluation :

3

The unit was clean and secure but a little cramped and dark, corridors are very narrow. I could hardly get my sofa in because there isn't much room in the corridor to maneuver furniture. Excellent for boxes and smaller items.. A space somewhere between a garage and closet would have been perfect, or perhaps an access door in the center, not at the end of the storage unit would have made it easier to get larger or heavier items inside the unit. Staff was very, very helpful and friendly although it seemed like she could have used some backup with the multiple duties required. .

Évaluation :

5

Friendly and helpful staff.

Évaluation :

5

So far all have been very helpful during this stressful time of selling in Wa and buying here in the are where we used to live. Our son used your truck and another friend here her sis is using your storage while they are in Costa Rica. We will tell others that might need a storage, very clean. Thanks Cai and Connie

Évaluation :

4

I rented my storage online but it took me a week to move stuff in because life's a little crazy right now. I arrived to find a lock on my unit with a note "come see me in the office". I went to the office. It was empty... waited almost 10 mins for a person to appear. Found out they will lock empty lockers after a period of time because people have put stuff in empty units before. I understand that! But it was just kinda frustrating to think I wouldn't have to spend time working to get keys and then I did. I think either locking them from the start, or including in communications when that happens so the customer knows to expect it, would have been a better experience. Overall the facility was really nice tho and I'm not unhappy.

Évaluation :

5

Callie was amazing and very helpful. I had to move on short notice due to Covid 19 Pandemic and had already rented a unit at another facility when I found out they had misrepresented the size. Callie was able to get me the size unit I needed and for less money than the other place. The process was so easy and efficient! Thank you Callie.

Évaluation :

5

Staff were very friendly and helpful. Moving from out of town with all of my belongings in one place is extremely stressful and they completely put me at ease.

Évaluation :

5

Perfect location, loved first month free!!

Évaluation :

5

Everything was great . Nice clean and convenient facility.

Évaluation :

4

I wish your Sunday hours were open later, and that I had 24 hour access, but over all it was a great experience. Thank you for keeping my belongings safe and secure for the time needed!

Évaluation :

5

The team at this u-haul is great!

Évaluation :

5

A wonderful, clean building. I love the automatic doors- made moving easy. Staff are all great and eager to help.

Évaluation :

3

We had to wait for someone to help us, because there was only one person to do all the work. They need to have more then one person working because they seem very busy. We are happy with there services.

Évaluation :

3

Single female that had to move an entire house into storage. The unit I was rented was on the second floor, the farthest one away from entrance. Half the time, the hallway light would not go on and I had to use my phone flashlight to see in my unit. Sustained one injury from not being able to see well in unit. Very vary annoying and frustrating walking past all of the available units that would have made my rental and access much easier.

Évaluation :

5

Brandon was very helpful, friendly, and knowledgeable. Made us feel welcome! Merci

Évaluation :

5

I was really, very impressed by the rep who moved me in. He was alone in the store at the time, but he was doing an excellent job of handling multiple customers. On top of that, he was dealing with some very difficult customers who were attempting to move out. A lot of people wouldn't have been able to handle the load and circumstances he was in, but he handled it all quite gracefully. He was fully professional the whole time. What's more, to me, despite the the former tenants he was dealing with being of less-than-desirable character, he was still perfectly professional, level headed and I would say compassionate towards them. It was pretty obvious their daily lives were probably pretty difficult or uncomfortable. I don't really know how they got into that situation, nevertheless, I know humanizing everyone is the best way to give them hope that they can make their own lives and futures better. I don't know if your rep. was thinking on that level, but he was extraordinarily professional and had such excellent customer service that it was humanely dignifying to all parties involved, or observing. Excellent Work!

Évaluation :

5

I used the storage for about 9 months and it was a very pleasant experience. Very easy to get in and out and very secure.

Évaluation :

5

Clean facility, friendly & helpful staff.

Évaluation :

5

Service above expectations. Calli was very pleasant to work with and committed to customer satisfaction.

Évaluation :

5

Great experience!

Évaluation :

5

Guys were quick and efficient. Facility is new so in great shape. I like the example sheds that show you the different sizes.

Évaluation :

5

Your people at this location are simply the best and made this move easy and simple! Great explanations and answered all my questions..You made me feel at home! GREAT Customer service !

Évaluation :

3

have not moved yet

Évaluation :

5

All of the staff were prompt and friendly. The store manager was especially accommodating and polite.

Évaluation :

5

The staff at this location are excellent and provide customer service that goes above and beyond. On numerous occasions the staff helped me and provided service that exceeded my expectations.

Évaluation :

5

This is by far the best storage facility I've ever used, and I've used many over the past 20 years. It's clean, secure, well-lit, easy to access, reasonably priced, with helpful and friendly staff.

Évaluation :

5

Calli and the team are amazing! They make the storage and moving experience so much easier. I felt like I didn't have to worry about my belongings and they were safe there.

Évaluation :

5

As good as it could be. Very satisfied.

Évaluation :

5

Excellent location. Probably the best UHaul location I have dealt with. Should be the Gold Standard for UHaul… other locations should learn from them

Évaluation :

5

Great place

Évaluation :

5

The facility was extremely well run. Very clean with everything you need to finish your move. Great experience.

Évaluation :

4

Our experience w/Uhaul storage was great & I'd do it again! I subtracted 1 star because there was a couple units next to us that had tags & smelled strongly of cat urine for the first 4ish mths.

Évaluation :

5

They were very professional, extremely helpful, and they did an excellent job of explaining everything

Évaluation :

5

Nice, clean, new facility. Well maintained and helpful staff.

Évaluation :

5

My move in experience was very good. The salesperson was knowledgeable and nice. He took the time to show the unit in person and also how to check in and out of the facility.

Évaluation :

5

Well every one there that I felt with was pretty awesome. Cali was also super awesome and super helpful. A small issue at first but we got it all figured out.

Évaluation :

5

Most friendly place to rent from.

Évaluation :

5

From the first contact I had with the manager until my final check out with the desk agent, I couldn't have asked for a better experience. The facility is clean, well-lit, access is easy, ⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

They took really good care of me and Saw that everything was Fixed and put it order with no More trouble or worries for me!

Évaluation :

5

The storage facility was spacious and the staff did everything they could to help ease the process!

Évaluation :

4

A little rude when they accused me of not returning the uhaul truck but at least apologized when they realized it was their mistake. Maybe check inventory before calling Customers next time?

Évaluation :

4

Very efficient staff, clean building and quick check out. All I could ask from a place.

Évaluation :

5

If I could give you a higher score I will give you 100 I was very happy and satisfied and so glad I didn’t make myself thanks to you guys I appreciate everything you’ve done

Évaluation :

4

Thank you again for all your help, You have an awesome work crew that truly cares about your customers!!!

Évaluation :

5

Quick and efficient check in process. Knowledgeable and pleasant staff

Évaluation :

5

You and your team rock Callie.

Évaluation :

5

No one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++

Évaluation :

5

Evan was very polite and helpful.

Évaluation :

5

Excellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.

Évaluation :

5

Secure and well maintained

Évaluation :

3

The employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutes

Évaluation :

5

Excellent service à la clientèle. I won't use them again if I ever need a storage unit again.

Évaluation :

5

Super easy and fast process, friendly staff

Évaluation :

5

The staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.

Évaluation :

5

This is the best storage facility I've ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.

Évaluation :

5

I have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.

Évaluation :

5

Great customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.

Évaluation :

5

Great service, great facility.

Évaluation :

4

At initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.

Évaluation :

5

Santa Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!

Évaluation :

5

Thank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...

Évaluation :

5

U-Haul could not have done better! Everyone was so kind and helpful.

Évaluation :

4

Aucun

Évaluation :

5

UHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.

Évaluation :

5

Thanks for the great service and the great place to store out things. Awesome!

Évaluation :

5

Merci

Évaluation :

5

great in every way. Nicest storage unit on the planet.

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.

Évaluation :

5

Easy access and great customer service!

Évaluation :

5

Facilities we're very clean and staff was always professional, polite and more than competent.

Évaluation :

5

Great service

Évaluation :

5

The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce Kelly

Évaluation :

5

Calli was great, Thank you!

Évaluation :

5

The set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!

Évaluation :

5

The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facility

Évaluation :

5

Very pleased with everything. Have already recommended and people using.

Évaluation :

5

This was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.

Évaluation :

5

There was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.

Évaluation :

5

Have used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.

Évaluation :

5

Calli was very helpful, professional and accommodating of my needs. The facility is excellent.

Évaluation :

4

Wait time was a bit long, but overall am happy with the service and help I received.

Évaluation :

5

You have excellent employees.

Évaluation :

5

Awesome

Évaluation :

5

Exceptional customer service! Will recommend to friends and others!

Évaluation :

5

Except for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.

Évaluation :

5

excellent customer service

Évaluation :

5

Need more carts often not available

Évaluation :

5

Merci!

Évaluation :

5

Very helpful people and the facility was well organized.

Évaluation :

5

Calli was the one who rented me out the unit, and closed out the unit 5 months later. Great hard-working employee. Clean well-maintained storage units. Good experience here

Évaluation :

5

The employees where kind, respectful, and cheerful. Excellent service à la clientèle. The business was clean and organized. Merci.

Évaluation :

3

I was very disappointed with not getting a larger storage unit and having to go to the river road center. When I made the reservation for the one way trip from Ferndale, Washington to Eugene, Oregon.

Évaluation :

5

This facility was immaculate and very well managed! I highly recommend it, if you need storage!

Évaluation :

5

The manager and staff at this location are super friendly and they go above and beyond to accomadate your experience. It was a great experience.

Évaluation :

4

Very Good Customer service! Reserving the locker was less than expected with locker assigned upon arrival.

Évaluation :

5

Great communication and service.

Évaluation :

5

Very friendly, knowledgeable, and helpful staff! It makes the moving experience not as miserable. I really appreciate them. You are doing a great job selecting and training your people. THANK YOU!!

Évaluation :

1

The only reason i gave a poor rating is because i was told i would have prorated rate at move out and did not! So i feel you stole 40 $from me!

Évaluation :

5

Callie and her staff were SO helpful! I rented two different trucks and used three different storage units over the last six months and went to them every time. Super clean and accessible! Thanks!!

Évaluation :

5

Great job. Manager was amazing

Évaluation :

5

Very pleased with service and facilities.

Évaluation :

5

This place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.

Évaluation :

5

Callie very knowledgeable and easy to talk with.

Évaluation :

5

Calli is a fabulous employee, Uhaul is very lucky to have her! I highly suggest that she be promoted!

Évaluation :

5

Thorough and efficient. Very clean facility.

Évaluation :

5

We had a great experience and will definitely go to U-Haul for future storage needs. Units are clean, access is very secure. Carts are available for moving loads to and from vehicle.

Évaluation :

5

Courteous professionals with excellent facility and equipment. Not duped by criminals trying to game the system.

Évaluation :

5

Le personnel était amical et serviable. The trailer was exactly what we needed. There was some broken plexiglass inside when we first got it.

Évaluation :

4

Great facility, heated and covered load/unload area is awesome. Very strong security system.

Évaluation :

5

Customer service girl (can't remember her name) was great. Handled everything smoothly and was very personable.

Évaluation :

5

Very friendly and very helpful.

Évaluation :

3

If you move out early you will not get anything refund for remaining days. I moved out October 11th after paying for the month. Seems unfair...

Évaluation :

5

the best !!!!!

Évaluation :

5

What a beautiful facility! And every staff member was professional and polite. I loved feeling that my family and our belongings were safe. Kudos for the accessibility and clean restrooms as well!

Évaluation :

4

Efficient

Évaluation :

5

The office & the storage facilities were so clean, they were practically spotless. Dexter(check-in) & Evan(check-out) were both courteous & helpful. Evan & mgr. Calli were gracious to meet my needs.

Évaluation :

5

Everyone I had contact with were knowledgeable and helpful. Biggest thanks goes to Evan (I believe his name was) who did my initial check-in, very patient and helpful, pay raise to him!

Évaluation :

5

Welcoming, professional, friendly and curious employees

Évaluation :

1

Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Évaluation :

3

Not pro rating monthly fees is not appreciated.

Évaluation :

5

Hello , I apologize for being so late in replying . But I would like everyone to know I had the best customer service experience at this location . Both Aaron and Drew very good to work with . Thanks

Évaluation :

5

Very helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for use

Évaluation :

5

Excellent service from a very kind, professional individual.

Évaluation :

5

Excellent service from a very kind, professional individual.

Évaluation :

5

The first U-Haul that the employees knew about there company. Explained the different sizes of storage unit's prices and hours. Very pleased with this location.

Évaluation :

5

It was really nice and clean.

Évaluation :

5

I have never been to you facility. The only contact I have had was with the young lady that delivered and picked up the boxes that I rented in Arizona. The young lady that I did meet was a pro.