Your storage and truck service was the best service and should be a model practice for business. Customer service. Thank you for caring.
RETA V. | Expérience généraleCustomer Reviews for U-Haul Storage at River Road
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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While the facility is in top notch condition I still feel the storage facility is not safe. We had a unique situation were our worker left our lock unsecured. The only people who know it wasn't secure was employees as it appeared completely secure and locked. Needless to say our unit was ransacked and anything of value was taken. Insurance covered nothing because it was an error on our part. This facility is well lite, far from vandalism and vagrants so I'm sure you know it was not some random act. With this said, no I would not trust my belongings here, especially valuables. It looks safe by all accounts but it is not as safe as it appears.
Amber B. | Expérience généraleSchedule more staff
Christine H.Upon drop off I discovered that the trailer tongue had been bent. I thought it was tracking funny when I was towing it. Apparently a previous renter had jackknifed it and failed to report it.
Mark G.Rien
Lanette H.Prices are a little steep, but the service and employees were exceptional.
Caitlin Z.This location was super friendly accommodating helpful!
Abby W. | Expérience généraleThis is the best uhaul location.
Cody G.Pick up and drop off went very smoothly. Truck was clean and ready to go. Customer Service was excellent. All in all a very smooth transaction.
David C.The tech who assisted me saw that I had a blinker on the trailer that was not working and found the bad fuse and replaced it.
Daniel B.Awesome team the river road location has.
Julia Q. | Premières impressionsThis location has the best employees! They routinely go over and above all expectations. I will wait for what I need to become available just to rent from this location, even if it means driving extra miles.
Natalie F.Windows and mirrors were very dirty. I had to clean them prior to leaving on my trip for safety.
Stephen W.Great service
Katrina D.Was great . Wouldnt change anything. Very friendly nice , helpful, would come back .
Ariel A.it went so well from first making reservation to leaving. all personnel we dealt with very knowledgeable and courteous.
bob C.Always friendly and helpful staff!
Cindy K.Great place, never worried about vandalism or weather damage. Thanks
Dave C. | Expérience généraleTraveled from Eugene Oregon to tehachapi CA, was told to return trailer to Bakersfield CA. So that's an extra 80 miles to return the trailer. Found a site in tehachapi that took the trailer. Don't threaten customers with an extra cost if they can find a closer return site.
Doreen S.Not a whole lot. Pick up and drop off we're very smooth. Merci.
rosabelle S.This facility was great from day 1 to checkout. The staff has always been helpful, the facilities are clean, the units are secure, and best of all, I've never seen bugs or rodents. The cost was very affordable as well.
Ashley H. | Expérience généraleQuick and easy. Thank you!
Rebecca C.Extremely helpful with my moving situation
tara R.Employees are a true asset from River Road location! However, Junction City location where I picked up truck was disappointing. I needed pads and furniture dolly but the person/persons were not on location when I picked up truck. The vehicles were very dirty and were empty on fuel. I got no actual paperwork to carry. If I didn't have to move that day I would have paid for a round trip rather than go through what I did. I would rate Junction City it would be way below any business standards but again, Kudos to employees on River Road!
Elisa C. | Premières impressionsLe personnel était amical et serviable. Facility was clean and well lit.
Stephen G. | Expérience généraleNote: we had to be directed to another location for drop-off because the lot was too full. This was not very convenient and wished we would have been notified to drop off at the other spot ahead of time.
Laura W.Well lit, very tidy, friendly staff. Very pleased with the space for price and the check in/out feels much more secure
ariana p. | Premières impressionsI won't use another location, now that I found this great crew. Very responsive and helpful at every turn.
Stephanie V.I just want yo thank you guys for my time renting from you and apologize for not being able to let you know that I moved out of the unit. I tried my best to get the last few items I hope that it didn't inconvenience anything by cleaning out the unit first and putting them up but I'm sure if I was on camera you had a good laugh it was quite an experience I will rent from you guys again and would suggest it to anybody that is looking for a storage I appreciate you Kristi Gray
Kristi G. | Expérience généraleEverything and everyone were outstanding, rentals, facilities & staff = outstanding!!
Tanya V. | Expérience généraleEverything was great, excellent customer service and a great truck to complete my move.
Jerry G.Train all staff on proper equipment handling.
Diana M.You're doing everything right! Did a great job!
Wendell J.Convenient location and good service
steven B.One thing is when I came in in the morning. I waited for help and the guy was out smoking finishing his cig before he came in to help me. Plus a smoking area for workers would make the place look nicer. The manager Evan help me out so much. Merci
JANDEL S. | Expérience généraleI can't think of anything more you could do. The employees were super friendly and polite and helpful. And professional!
Nancy G.Staff were very helpful and timely.
Sam S.Staff are very helpful and pleasant. The very young gentleman did an outstanding job assisting us with the hookup and return, management material. Je la recommande fortement.
libby S.Great experience. Professional and friendly staff.
Bobbie D.The truck was dropped off at 3am so there was no contact with anyone. The facility was well lighted and felt secure to be there even at such a time of night.
kurt B.Excellent service à la clientèle. Very helpful advice for proper packing. Their estimated box count was so close to the perfect number of boxes with out any over selling. Really good service.
gene L.I had to clean the windshield and glass inside and out. The truck has a possible exhaust leak? SO noisy to drive. My rental was a long distance one way rental. If it could be equipped with a universal phone holder so I could watch GPS directions, that would be great!
RICHARD H.The person that helped me when I picked truck went the extra mile even showed me how to work the ratchet tie downs so helpful and patient thank you Terrance Ferguson for help.
maria G.Clean, secure and friendly staff.
Sabrina D. | Premières impressionsThe manager and other staff were great, and I appreciated the clean climate controlled space! Thank you also for the very clean restroom
Marcel C. | Expérience généraleThe local staff were great & went out of their way to be helpful but the 24/7 Truck pick up method with a smart phone did not work. Apparently Uhaul did not process the reservation properly so I had to wait an hour for the store to open before I could pick up my rental truck. This needs to be a reliable method in order to plan a move, not a hit or miss option.
Mark D.The staff are having to deal with rude and combative storage customers. This is not the staff's role. UHaul needs to pony up and get security to direct people to park and act appropriately. This is a problem at other UHaul facilities, and I see a patterm of UHaul corporate not providing the security staff needed. Your staff is your most valuable assett, and to place them in the role of security guard does not address the problem that UHaul attracts people that abuse the storage facility, and bully staff and your other customers.
Janeane H.Employee was extremely helpful, attentive and polite. Nice young man.
Gregory A.Everyone in the store and the facility itself would get a 5 star review. however, the process of trying to reserve a storage unit was a complete disaster nightmare dumpster fire purgatory. First, two weeks before i would need the unit, I called the facility after making my online reservation. I spoke to someone at the physical location and they said that they did not have any available units and he didn't know why they allow reservations to be made when they're at capacity. He said to call back in a week to check. A week later i called the same number and it went to a call center. the call center said they do not have access to check availability nor can they contact the actual store. They said that for some reason that uhaul takes reservations but they are on a first come first served basis… Which makes zero sense. at all. All i wanted to do was to speak to the same person i spoke to the week before but the phones were all being redirected. The people at the call center all told me that they were not able to check the information i was looking for. Someone i got through to told me he suggested i just keep calling till i got to the physical location. I expressed the urgency of the situation but no one seemed to care enough to find a way to help me. A few times, the person in the phone said they would make a note to the facility to call me. Three times, they said that they made contact and that i would be getting a call in a few minutes. That never happened. Finally, i reached a higher up member of the staff and they understood my urgency. FINALLY i got a call from the physical location. I said "do you guarantee that on (date) that this storage unit will be vacant for me to put my stuff into" and she said "yes". I will never use u-haul again. the fact that you can make a reservation but it is first come first served is actually insane. something needs to change here. I'd like to once again make it clear that the people at the store were so kind and helpful and the facility itself was very clean and usable. My comments are only for the structure of the company and how the call center is handled.
Anna R. | Expérience généraleNothing - very easy, flawless experience.
drew M.Great service
Dave C.I love U-Haul!! I was also excited to learn that U-Haul hired all women for their Ubox delivery team. I had a fantastic experience with each driver and they took good care with my shipment.
Molly R.The storage units were above and beyond amazing!!!! The staff were phenomenal!!! Highly highly recommended to anyone needing a safe, secure, clean storage unit!!!!!
tracy w. | Expérience généraleRien
Douglas M.Excellent customer service
Josephine J.So helpful and friendly at this well maintained location. We had to use their facility when we had an un expected delay in our move in date, they took the time to walk us through how to access and load our unit.
Jeremy K. | Expérience généraleAbout as good a storage facility you could ask for, i needed a unit for a couple days longer then a month but i didnt have to pay for the extra couple days. I dont know any place that does that, made me a life long u-haul customer. Also if your unit is opened with out you checking in a really loud alarm goes off. I felt safe with my stuff there
Jefre R. | Expérience généraleHad a few hiccups upon moving out. My monthly auto charge was refunded but there was a lock put on my storage causing me to rent a truck for an additional day. Now I just received a late fee notice when I'm completely moved out.
Malissa S. | Expérience généraleThe Van was dirty. Apparently the van came from out of state. At least that's what they told us. Dirty windows and ashes all outside the van.
Maria T.Evan has been excellent. The rest of my move process has been horrible.
David S. | Premières impressionsFast service, easy pick up and drop off. The rented trailer worked out perfect.
Mark B.Easy return. Definitely advertise it as being easy. We felt it was out of the way, but it was clean and welcoming.
GEORGE B.Everything was lovely. The guy was super helpful and friendly. will be recommending and using it again.
Nicholas F.Staff was great!
Chelsea K. | Expérience généraleThe man that helped us at River Road location in Eugene Oregon was so friendly and helpful. Nice clean, well ran facility.
Jeremy K. | Premières impressionsPick up was a pain, drop off was fine, but then they called me to remind me to bring the truck back when I returned it 2 days prior. Apparently they couldn't find it! Seemed odd.
Angela J.I got completely ripped off. I drove 12 miles and got charged almost $80 for a truck that states it cost 19,99 I am filing a complaint with the Better Business Bureau and I am in the process of contacting a lawyer
Shannon M.Great facility. Excellent access, clea, property well maintained. We'll use it again if needed.
Judith B. | Expérience généraleNo notice was given regarding change in truck pick up location. Upon arrival truck needed to be located. Did not receive my furniture pads and dolly I paid for.
Debi G.You need more pickups n small box trucks especially in Eugene area
DALE H.Was an easy transaction. Very knowledgeable and friendly staff. I would recommend these guys to anyone 5 stars!!
Jeanna R.Easy! Fluid! Professional:)
SARAH H.Kalie is fantastic! She made it fun and effortless! Big thank you
KARI R. | Premières impressionsAwesome friendly people.
johanna L.The truck was clean enough on the inside. The exterior could have used a bath, but that was not a problem. The facility was very impressive; the staff courteous and pleasant. That is what matters most.
Dot F.Courteous, competent, professional.
Ralph T.The guys were great as always.
Jessica C.I found the pick up and drop off experience to be good. The store manager was friendly and provided lots of good information to us. We will surely use U-Haul again. If there was one thing to critique it would be this: There was a free-roaming dog in the store. Appeared to be owned my a staff member. The dog seemed happy and was mostly looking for someone to toss the tennis ball it had in its mouth. Not all customers are dog people, or have had troubling encounters with mid-sized or large dogs, so it might be good to err on the side of caution and either tether the dog behind the counter or find another option for it than within the store front. Merci.
George A.I will be renting here about six times a year. The employees are grate. You don't need to change anything.
TOMMY H.very pleasant experience
Nathan S. | Premières impressionsCustomer service was great, friendly and engaging staff made the experience enjoyable!
Scott D.Was in and out in 5 minutes, I was amazed. Thanks to these folks too
Dave C.Great crew. They're very helpful and get you on your way quickly
Enrique A.I have already recommended this spot and Uhaul in general to my friends
Casey W. | Premières impressionsWe never had any problems getting to our unit. I liked the pricing, and loved the air-conditioning. We will use them again.
Dan D. | Expérience généraleIt was a pleasure storing our belongings in your storage units. You will always be out #1 choice.
karen d. | Expérience généraleExtremely nice and detailed! Moving is a complicated process, but this was so easy!
kiara w. | Premières impressionsthanks for being cheap, also dude was nice
Sierra Alys P. | Premières impressionsThe rental of the trailer in Winslow AZ was very frustrating, due to multiple changes on Uhauls part...I was not terribly impressed...But every single employee could not have been more helpful in solving the issues...When we arrived in Eugene OR the storage facility was extremely clean and the employees were AMAZING! 5☆...They were so exceptional, I told my niece to work there...
Kimberly T. | Premières impressionsA little expenisve
toby s. | Expérience généraleThank you to the VERY supportive and helpful staff !!!!!
Shawn F. | Premières impressionsWas looking for a small unit to store daughters dorm items between semesters; highly highly HIGHLY recommend Santa Clara U-haul storage!!!!! The guys were super friendly, extremely helpful and the place made me feel that my daughter would be safe if ever having to visit after hours.
tracy w. | Premières impressionsCortney (Courtney?) was terrific!
Steven D. | Premières impressionsVery clean and secure
Kristina C. | Expérience généraleLove the convenient location and the facility is great!
Lori S. | Premières impressionsGreat and friendly service
Kenneth S. | Premières impressionsEvan was a Professional .. That is hard to find in customer service these days!
George L. | Premières impressionsTerrific staff. Knowledgeable and very professional. Very good customer service.
Scott D. | Expérience générale"Rented" us a space already rented. Not clear explanation on after hours access. Needed a second staff to show us and clarify. First person on the phone either hung up or put us in perpetual phone tree.
Joel B. | Premières impressionsEasy in...easy out
Deborah S. | Expérience généraleEveryone was consistently accommodating. Thank you-
Connie B. | Expérience généraleYour manager is awesome
daniel g. | Premières impressionsTo be clear, the facility was clean, the facility was secure, The staff is always fairly pleasant to deal with. My biggest complaint is the price of the storage unit went up and up and up, I was running a 5 x 10 x 10 started out at $70 $72 a month and now it's $90 a month that is why I left.
patrick f. | Expérience généraleStorage Prices are way too high. You are making a ton of money during COVID. It's a business, I know.
juan carlos v. | Expérience généraleSome confusion at clean out, as cleaned out and got inspected, but charged dues to my wife’s card anyway.
James M. | Expérience généraleExcellent service for all the reasons selected above. My favorite option was the alarm system in the facility. It helps knowing my things are safe.
Ashley H. | Premières impressionsSoo far so good. Wasn't happy I had to pay for my "1st free as advertised month." Yet happy l all and all.
Idris J. | Premières impressionsSomething has to be done about the rat infestation. Our belongings were covered in feces and urine. We filled a dumpster with our belongings and the rest will take hours upon hours of cleaning to salvage. There were also two dead rats in our belongings and everything smells awful. I've had over half dozen storage units in my life and never had an issue like this. Management has to do something about the design of these storage units. There is no ceiling above the units , it allows rodents to get in and out at there will ruining your belongings. We never would have stored our things here if we knew this is an issue. This is not an acceptable storage facility. We spent thousands on our two units over the course of a year and a half. We thought our belongings were safe. They were not. We are very disappointed.
luke r. | Expérience généraleKen and Courtney were very friendly and helpful.
MERRILYN T. | Premières impressionsVery helpful, no problems at all
Brian M. | Expérience généraleU Haul on River Road Eugene, by far the best and most clean, well maintained and excellent service of any facility I have experienced. Highly recommended. Service gentleman was most helpful to set me up with a storage unit, and take my one way trailer drop off. Like within minutes I was done. Merci.
Calvin C. | Premières impressionsThis is a great storage facility, I've rented units here about 3 or 4 times and it's always an easy painless process when getting a unit and the staff are second to none. I will def use them again in the future and will recommend this facility to anyone I know.
Robert H. | Expérience généraleGreat staff, super safe!
Karen G. | Expérience généralePlace doesn't prorate days of use. Pay for a month, use two weeks and no refund, retentions to new tenant and double down by ripping your customers off!
JAMES M. | Expérience généraleThe only bad experience was a fall I took when I tripped over the base of a sign you had partially sitting on the walkway. A risk management person would say Not Good. I lived.
DENNIS' O. | Expérience généraleGreat facility and extremely clean. Love the layout and the amount of carts
Tim S. | Premières impressionsSuper easy drop off. And fast and convenient check in for a storage space. Completely free for the 1st month.
christana P. | Premières impressionsExtremely happy with the storage and truck rental experience. Thank you to the staff for making this easy.
patricia p. | Expérience généraleExceptionally clean and safe facility. We will remember this facility for future needs.
Gayle L. | Expérience généraleWendy, the storage custodian does an amazing job keeping the facility in shape! The people in the office were kind as well. They really listened to me and provided me with options. You have made one happy uhaul customer. To the gentlemen with the afro, keep on rocking it!
CALLI H. | Premières impressionsI dont know the staff members name that helped me but it was around 945am Monday the 30th. He was wearing a super dope uhaul, maybe gortex? Jacket. Anyway he was extraordinarily helpful. Fast and knowledgeable. Somebody get that man a beer.
Jennifer O. | Premières impressionsBrad or Brandon …can't remember his name. But he was amazing!!! So helpful!!!
JUSTINE W. | Premières impressionsVery mixed up about the truck rental but in the end all worked..because I just kept calling.
Julie A. | Premières impressionsU-haul is the worst company I have ever come across. The only business I will be doing with you again is getting my extra month of rent paid back to me, after that, I will go back to referring people to carry their things across country as that is more reliable than U-haul.
Derek N. | Expérience généraleGreat experience and well managed facility.
sean d. | Premières impressions