Évaluations des clients U-Haul Storage at Sandy Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage at Sandy Blvd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

John B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL S.
Évaluation :

Le client n'a pas laissé de commentaire.

Philip D.
Évaluation :

Great customer service from the representative. Very helpful and friendly.

Gerald S.
Évaluation :

No improvement recommended. The American Red Cross was able to maintain its emergency vehicles in the fire areas because your U-HAUL Van served as an excellent tool truck for our mechanics: it operated perfectly, reliably and with functionality.

Burke S.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry K.
Évaluation :

Totally easy and no hassles.

Lindsey A.
Évaluation :

The lady that was working their was extremely rude to me and unhelpful. I was scheduled to have a cargo van pick up there and it wasn't, and she made me feel like I was a huge inconveience. She sent me to another location which was 10 miles away which added miles to my trip. And then the guy at the other location was rude as well... I won't be using UHAUL again, and will let everyone know not to use those locations. Luckily a lady helped me in the customer service and gave me a $10 credit which was nice, should have been more..

RONI R.
Évaluation :

Le client n'a pas laissé de commentaire.

JEAN PAUL C.
Évaluation :

Nothing. Rental experience was great. I'll be back.

DEBRA R B.
Évaluation :

I think you were short handed. I felt sorry for your employee. Service is always excellent at this location. We have always been happy here.

Eric M.
Évaluation :

update the padlocks used, because they were old, and rusty, and I had a very difficult time rotating the letters for the combination, and opening the lock itself once I had everything lined up. also, maybe some signs that say "after hours customer parking" or something, because I had no idea if my car was ok to leave in the lot, once I was able to retrieve the key for the truck.

JENNIFER M.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW ALTON B.
Évaluation :

Make the process faster. Maybe another employee. The guys did ok but needed more people to handle the process.

BILL R.
Évaluation :

Le client n'a pas laissé de commentaire.

edmond K.
Évaluation :

Le client n'a pas laissé de commentaire.

CATHERINE BRAGG C.
Évaluation :

This is the 3rd time in 3 months that I have rented from Uhaul and they have not had the equipment available that I reserved online. They refuse to honor the $50 guarantee and I always end up spending more than I plan for different equipment.

JAMES WILLIAM M.
Évaluation :

Small entry and exit area. Hard to turn into off busy street.

James E.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER JOSE H.
Évaluation :

Good experience. I struggled with the app when I returned the vehicle after hours but someone helped me check it back in next morning. Overall it was an easy rental that I was able to manage at the last minute, 30 minutes before closing time. Thank you!

Jonathan F.
Évaluation :

The trailer wasn't hooked up and checked correctly so it came off down the road and damaged my car and I filed a claim with uhaul already.

Khang L.
Évaluation :

very nice and clean truck.

SARAH JOANN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor S.
Évaluation :

Le client n'a pas laissé de commentaire.

RENEE MARIE J.
Évaluation :

Excellent staff. Would gladly return to this location.

KELLY MAUREEN N.
Évaluation :

Although the location was a bit cramped, the staff made up for the experience. Darion was extremely helpful, going out of his way to assure our load was securely in place, particularly when the store was busy. Very clean with social distancing and staff wearing masks appropriately.

JEFFREY CHRISTOP M.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK DONALD B.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall L.
Évaluation :

Checkin person - wasn't attentive - stood at the counter for quite awhile before being waited on, he wasn't friendly or even customer service oriented. When I returned , no one came to greet me or even check me in, then I get an invoice for over $50 more than what I had paid. Not at all happy and don't want to use this location anymore!!

casey B.
Évaluation :

Completely lacking customer service. When I walked in one of the employees wasn't wearing a mask while working behind the counter. I mean come on, this is not the time for an employee to be acting like that. We are in a global pandemic. There was another employee behind the front counter as well who was masked. When I came back to drop off the U-Haul, the markings are very confusing as they've been painted over multiple times and the sign overhead indicates that there's two lanes with two arrows pointing down. I pulled into what I thought was the second lane behind a trailer but what I couldn't see was that there was an employee in front of the trailer trying to push it back to connect to another vehicle. I had to honk the horn so he wouldn't run into the U-Haul and then he proceeded to tell at me that I needed to back up which was nearly impossible as I'm not a professional truck driver and it was a very tight space. After a few more heated words I let him know I wasn't going to deal with it and I had to get back to work. It was just a very surprising experience on both pickup and drop off and I can't say I would recommend this location.

John S.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT WYATT M.
Évaluation :

Le client n'a pas laissé de commentaire.

Dana M.
Évaluation :

First make sure the truck is cleaned out on the inside it doesn't have a spilled soda and so the containers find the seat. second wipe off the dried blood off the driver's seat and the two drops on the passenger seat. (We thought it was chocolate at first). Second, you can't take people's word and/or pictures at certain angles and then rent the truck to people without checking it yourselves. Extremely unprofessional. The gas tank was not full, was 1/8 of a tank empty. Also there was no dolly in the back of the truck that I ordered. When checking out the truck on the app, I'd ask you if it's clean or dirty. Every time I'd hit dirty and take a picture and then try to go the next screen, it wouldn't let me, and say you need to upload the picture. Unfortunately there's no option up of the picture. We tried over and over and over. Your app does not work well and/or at all in some aspects. we had 8 hours of the truck and an 8-hour drive ahead of us to make our check-in time. So waiting for the U-Haul to open WAS NOT AN OPTION. I basically just had to click yes everything was great to get the truck. What a scam. In regards to the dolly, try moving at 250 lb safe without one. Not possible. So at 6:00 a.m. and not the best part of Portland, we had to scour all the other U-Haul trucks opening them up to find a dolly. there wasn't even a place to attach the dolly inside the truck, there are always is. It was fun cleaning up the dry blood and paying for the gas that was supposed to be in the truck.

Teresa H. | Online Move In |
Évaluation :

This unit was not usable. We rented it without seeing it due to an emergency situation and arrived to see a unit that was a “stack unit” that I do not feel was adequately described on the website. We had to cancel our rental that same day and rent a unit at a different storage facility. Everyone at U-Haul was nice, though.

Marcia W.
Évaluation :

Le client n'a pas laissé de commentaire.

Abigail M.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenden K.
Évaluation :

I made a reservation through the app. Then I received a phone call from someone that informed me that they didn't have the trailer that I requested, but that they would change my pickup location to one that wasn't too far. When I showed up to get my trailer they informed me that they didn't have any trailers and that there was no reservation for me. They helped me figure out where my trailer was and it was at a location that was much further than I would have liked to travel. After driving 20 minutes, I arrive at the location that has my trailer and reservation. After they hooked up the trailer I noticed that there was a lot of bark dust and garbage in the trailer. Not a great experience

Shari W.
Évaluation :

The 'self-check in' process was a very poor experience. It took 20 minutes once I finished submitting my information, and then I was required to go to the counter to pick up the key. The whole point was to avoid physical interaction but instead the process took 4x as long as if I had just gone directly to the counter. So disappointing.

TOMAS ALFONSO Q.
Évaluation :

This was the SECOND location I had to go to get my reservation. First, I went to my scheduled spot to get my reserved truck using the mobile app. I had confirmation emails from U-Haul that I could pick it up by 8am using the app. When I arrived on site, the app and website would NOT let me pick up my reservation saying that I had to return at 9am when they opened. When I did return at 9am, the truck I reserved was not yet returned so they had to refer me to the location on Sandy. My truck reeked of the smell of marijuana. Not surprised when I returned the truck to find someone that I think was an employee sitting outside the return area smoking a joint. I'm all for legalization, but this was highly unprofessional and concerning if I had been pulled over. If U-haul wasn't the only game in town, I would have rented a truck elsewhere.

SALLY ANN B.
Évaluation :

Le client n'a pas laissé de commentaire.

minhtriet N.
Évaluation :

Le client n'a pas laissé de commentaire.

DENISE B.
Évaluation :

There was a problem with the backdoor not taking the recommended lock: I had to return to the location and "prove" to the employee that the lock did not fit... he sold me a second type that did work. It cost me the purchase of a second lock, mileage, and gas to travel to and from to fix the problem. Not happy with that... But it was a mechanical issue not an employee issue.

marina D.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick O.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK WILLIAM S.
Évaluation :

1. Train and treat your employees well. 2. The employees did a good job with my needs. 3. The only issue I had was when I went to pick up the trailer that I had reserved, the employee said, "you're in luck, we have it." There was no luck. It was just U-haul providing the service that they agreed to provide.

Alfred B.
Évaluation :

Le client n'a pas laissé de commentaire.

Tyler P.
Évaluation :

We had a Uhaul trailer reserved in Clackamas. We were told it was given away, which meant we could not leave on our desired date. We also didn't receive the $50 refund. We then had it rescheduled for us the next day at 8am, however that was cancelled and the next pickup was at 2pm. This was in Hillsboro, 45 mins from our place. We ordered an adapter and a ball, which was set for pick up in happy valley. These two locations are about an hour from each other. We finally got through and had to pick one up at the Sandy location, last minute. The uhaul door would repeatedly get stuck, which meant there were many times we had to maneuver the latch down, risking bloodied fingers. The customer service rep we spoke two was incredibly sarcastic in tone, and seemed agitated. Very poor experience. 1 Star.

Eric B.
Évaluation :

Keep doing what you are doing. The team is very helpful.

CAROL M.
Évaluation :

2nd time I have used this location in a month. It is close and convenient. Customer Service wasn't as good as last time but still good. Making my reservation I had to wait for the phone ringing until my service said no one was answering, The 2nd call I was in hold for approximately 22 minutes. Not really exceptable but I know things aren't really business as usual during the pandemic.

Daniel M.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine C.
Évaluation :

Wtf I was charged $128 I filled up the gas to the appropriate line and returned the equipment before it was due

VINOD H.
Évaluation :

Le client n'a pas laissé de commentaire.

ALIREZA T.
Évaluation :

Returning the vehicle after hours is hard to do. And if the customer does not have a smart phone then what???

ASHLEY MONIQUE B.
Évaluation :

Derrin was really helpful and nice. He gave me quick service and even helped me adjust my seat height with pleasure when it got stuck before I pulled off. Will visit this store again for my u-haul or storage needs

Kathryn K.
Évaluation :

Le client n'a pas laissé de commentaire.

MARY M.
Évaluation :

Move to a larger lot. Your employees were absolutely exceptional!!!!!

MARCIA JEAN N.
Évaluation :

Le client n'a pas laissé de commentaire.

KATHRYN MARIE S.
Évaluation :

Not enough people to check in...I arrived at 7 :00 am but didnt get off the lot until 7:30 due to only 1 person working who was running the counter, and who also had to move other rental vehicles out of the way before I could leave the lot. I then had to return to the lot after leaving because I was missing 1 of the 2 handtrucks.

Caitlin C.
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

The guys working there were very friendly and helpful.

DEREK NOLAN A.
Évaluation :

Le client n'a pas laissé de commentaire.

Hazel S.
Évaluation :

Employees very helpful and to the point. Great experience.

John B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD VAN S.
Évaluation :

Le client n'a pas laissé de commentaire.

jeffrey C.
Évaluation :

I tried to complete my reservation with my phone and it was required that I submit 2 alternative contacts or other documentation to complete my rental. This required me to go inside and do the rental with the person at the counter. It was frustrating to have to do that. However, the people at the Sandy Blvd U-Haul have always been very helpful and were again this time. It was not their issue that affected my experience.

ANTHONY DEAN W.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM N.
Évaluation :

Le client n'a pas laissé de commentaire.

ORDWAY ARVONTAE T.
Évaluation :

Le client n'a pas laissé de commentaire.

SUGAR A.
Évaluation :

The two gentlemen working around 9:30 am on 09/20 were excellent and attentive.

Michael C.
Évaluation :

Le client n'a pas laissé de commentaire.

Erika A.
Évaluation :

Easy to pick up rental truck and instructions given were pretty clear. It was a pretty quick experience going in and out.

Eva Marie S.
Évaluation :

Le client n'a pas laissé de commentaire.

ALAN STUART S.
Évaluation :

Le client n'a pas laissé de commentaire.

MUSAI T.
Évaluation :

Prices are outrageous. Please be more upfront on all the taxes/fees involved.

GEOFFREY W.
Évaluation :

i was charged a cleaning fee for a van that was dirty when i picked it up

Annaliza S.
Évaluation :

Loved the ease of dropping off the trailer.

Paul L.
Évaluation :

This location's employees were all kind and generous on both the pickup and dropoff. Kudos to them.

David F.
Évaluation :

Nothing everything was just as expected.

PETER Q.
Évaluation :

Le client n'a pas laissé de commentaire.

richard A.
Évaluation :

Le client n'a pas laissé de commentaire.

Grey M.
Évaluation :

At such a stressful time when I was evacuating my family due to fire danger, I can't imagine a better customer experience. Thank you. The young man who took care of me at pickup, on the phone to extend my rental, and at return is a gem. Best UHAUL experience I have had.

RICHARD HOWARD F.
Évaluation :

I was ready to pay $70 for a new electrical trailer signal connection. The repair person found a loose ground that solved the problem...no charge. I was off with the trailer I wanted to rent 45 minutes sooner than I expected. The great people helping me also laughed at my stupid jokes...also free of charge.

Catherine A.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICIA W.
Évaluation :

Le client n'a pas laissé de commentaire.

LORI LEE S.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID JOHN B.
Évaluation :

Your employee at pickup was disinterested, bordering on rude; and I see on the Yelp reviews that I'm not alone. On the return though, the UHaul crew was was friendly and efficient. You've got some bad apples.

Paul H.
Évaluation :

Offer more truck size!

Robert W.
Évaluation :

The whole experience was good until I received the final invoice adjustment with a $25 cleaning charge. The truck was totally clean except that the rented blankets, which were all present, had not been folded. The non-folded blankets are the only thing I could think of that may have caused effort for the team, and my expectation was that the team would be inspecting or cleaning the blankets regardless, so my folding them was not required. No mention was made of how the blankets were to be left, and I paid the rental fee for them so normal use would generally include unfolding them so the charge was annoying and disrupted an overall positive experience.

Carol M.
Évaluation :

Courteous staff

Donald T.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey P.
Évaluation :

This was the worst customer experience I've ever had in my 40+ years of being a consumer. Not only was the staff (and specifically the person who called himself the GM) rude, unhelpful and all together obnoxious...the worst part is they were arguing with and openly mocking an elderly customer. It was shameful. My experience was equally as terrible. The "GM" was horrible. He said they tried to call me several times and were unable to leave a message, which was a blatant lie. He used profanity. He yelled. He had no regard for the customer's perspective. One of the members of his team was smoking marijuana right on the side of the store before he came in to "help" another customer. He was also extremely disrespectful. I help run the West for a software company and work with social media technology...I find it incumbent on me to leverage these channels to let as many people as I can, know to avoid this store based on this horrible experience. I find it sad that the U-HAUL brand/name is being represented this way, and abhorrent in the manner that I and others were treated yesterday. Regards, Jeffrey Piszczek

Eric W.
Évaluation :

Le client n'a pas laissé de commentaire.

Colin L.
Évaluation :

better communication

PAULA MARIE L.
Évaluation :

Le client n'a pas laissé de commentaire.

Trent B.
Évaluation :

On both occasions, the staff wasn't very attentive and they are condescending when you ask questions, as if we work there and should know the answer. Also, this is the second time in a couple weeks that we've rented from this location and there is only one person on staff helping customers, the other two were off socializing until the line got to 6 people waiting.

Ann B.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID EUGENE W.
Évaluation :

Staff were very helpful and friendly

Connor F.
Évaluation :

Le client n'a pas laissé de commentaire.

Rory G.
Évaluation :

They were very helpful and took care of the return quickly.

LINDA D.
Évaluation :

After I returned the equipment, i was told that I didn't need to go inside to get a reciept and that they would e-mail me a reciept, well I should have looked at my e-mail right away, but i didn't. I looked a few days later and noticed that I was charged for 2 days, instead of one day. I called right away. I was told that it was no big deal, that it was just a click of a finger, and that a new reciept would be sent out. a new reciept was sent out, and I was credited back the day that I didn't use. But next time, I will insist on a reciept from the counter.

PETER S.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric H.
Évaluation :

Le client n'a pas laissé de commentaire.

Raimunda CONFIRMED D.
Évaluation :

Le client n'a pas laissé de commentaire.

thomas H.
Évaluation :

Nothing, service was excellent, very fast and easy!

christine r. | Premières impressions |
Évaluation :

He was very helpful and got me what i needed very good costumer service.

marieta c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Beth M. | Premières impressions |
Évaluation :

I could not be happier with my experience at this UHAUL location. Everything explained clearly and they were quite patient with me as I was very tired after arriving from out of state and moving in 90+ degree weather. I was disappointed when my reservation was for a unit that required going up stairs. Zachary was able to seamlessly check the inventory and change my storage space to the ground level. My phone was not working and I could not call a car service after my move and Zachary offered calling a cab. A great customer service experience all around!

melanie s. | Expérience générale |
Évaluation :

The folks at this U-Haul were always particularly helpful and friendly. The move-out process was also incredibly simple. I am very happy with my experience at this U-Haul facility.

Jamie H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Logan H. | Expérience générale |
Évaluation :

Expensive, but couldn't ask for easier access / more secure facility and helpful staff. Would store my stuff here again.

Tori B. | Premières impressions |
Évaluation :

The U-haul employee was very nice, explained everything, and made sure I understood how to access both the facility and my unit

David S. | Expérience générale |
Évaluation :

Very good crew.

kim k. | Expérience générale |
Évaluation :

Friendly, helpful staff, convenient location, 24 hour access.

SPIROS M. | Réservation |
Évaluation :

Very helfull and welcome manager and staff

Michael S. | Expérience générale |
Évaluation :

Absolutely worst uhaul facility of all time. Incredibly rude management and unsafe storage conditions.

Michael S. | Réservation |
Évaluation :

worst experience I've ever had with any uhaul. manager was beyond rude from the moment that we arrived. Tried to force us to use an unsafe ladder to access our unit & wouldn't help us change location.

amy r. | Expérience générale |
Évaluation :

There was a delay in delivery of our U-Box, which was problematic. We so appreciate the assistance of Christine from the main Portland office. She was wonderful in responding to our many questions!

CRAIG R. | Expérience générale |
Évaluation :

.

Dave E. | Expérience générale |
Évaluation :

College dorm overflow Rather hard intitially to get info and deal with Staff, much stuff. Space was physically awkward to access as place up hight off floor. Expensive for Sq Ft.

Non reviews have been submitted for this location.

Retour
Haut de la page