Customer Reviews for U-Haul Storage at Sandy Blvd

3709 évaluations

7345 NE Sandy Blvd   Portland, OR 97213
(Street parking available)

(503) 288-5735

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 288-5735

7345 NE Sandy Blvd
Portland, OR 97213
(Street parking available)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VIRGINIA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANNE MARIE G. 
Évaluation :
1

Customer service is lacking. Second time I've experienced poor customer service at this location. Not helpful in answering questions and seemed bothered that I had a question.

Alexis A. 
Évaluation :
3

Vehicle was tagged. Engine sounded like it was misfiring. Had to wait on hold for 35 minutes just to return truck.

JESSE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA O. 
Évaluation :
5

I reserved the equipment at a different location ( NE Cully) and when I showed up they had the wrong item. The guy there was not at all helpful and just said to call others.. this was really frustrating since I was trying to leave town. So I called the sandy blvd location and they were quite helpful… why do you guys “ confirm “ equipment just to have it not available??? This was a joke

JERRY H. 
Évaluation :
2

Ensure all portions of rental are correctly checked in, as I was incorrectly charged two extra days for the tow dolly after I had returned it, and subsequently spent significant time on hold coordinating the return with customer service.

Lindsay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caitlin S. 
Évaluation :
3

Online checking in was difficult to use due to bad cell phone service in the area.

Sean H. 
Évaluation :
2

When doing self pickup, make the lock code clearer on the app. Put it in big all caps letters. Also, be clearer as to where the lock boxes are. I had to go inside to have the attendant show me where the code was on the app screen and he was rather rude about it.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
1

One of them who works there told the other guy that he thought I stole the trailer when he told him “ hey the trailer is here we need to give his passwortback , when that guy said “oh that's nice because i thought he stole “ , the way he said it made me feel so embarrassed in front of everyone, just because i kept a trailer one more day, I felt embarrassed in front of the people was there, just because I kept the trailer a day more doesn't mean I'm a theft, Worst experience ever, I feel like he was even racist because I'm Latino and I guess he thinks Hispanic people are theft..

Juan B. 
Évaluation :
4

The guy who helped me behind the counter was great! Very knowledgeable and helpful.

Jason O. 
Évaluation :
1

The fuel was empty. The truck was dirty and I had to sweep it before I used it. The aux jack on the stereo didn't work. The personnel were nice enough but I would not rent here again d/t these issues .

Caressa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
3

It was too busy inside for anyone to help me so I used the site to return my trailer.

DIANA W. 
Évaluation :
5

Really great staff all around. Wish I could recall names. They made renting a van to transport a box spring quick and easy. Thanks, guys.

DANIEL S. 
Évaluation :
5

The staff rocks

Benjamin S. 
Évaluation :
5

Friendly staff, clean facility, prompt and flexible. As a senior, things like moving are exceptionally stressful. The staffs calm and pleasant demeanor from start to finish made this move pleasant and I've never had fond memories about moving up until today. This store of welcoming and informative staff should do an on boarding training for all stores. Good job young men.

MEDINA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Thanks I appreciate your services..

MARCO H. 
Évaluation :
4

The check in/out. Couldn't check in by phone. Had to go in, wasted lots of time trying. Check a joke. Took like 20min because location was off/never granted so took forever to activate. Then forced to click thru, and take/submit picks. Will not be using unsullied again.

JANET C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAJEAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN Y. 
Évaluation :
4

It would be a genius decision on the part of U-Haul to build some U-Haul facilities near airports. Think of the revenue this move would generate for your company. We enjoyed renting our 9 foot cargo van, and would highly recommend it to our friends. Thank you for your excellent service.

MARY F. 
Évaluation :
5

Let's available in lockbox

Lakeitha E. 
Évaluation :
3

First off I rented the the truck twice Nd drove it the to the same place on both day. But I drove it 20 miles that is what was said on Friday when I dropped it off . Sunday it sad I drove 12,4 miles. So how is it I drove it to the same place both days but have different taxes and mileage. Than I was told that the dolly was going to be credited a d it wasn't. Then when I the uhaul back the young gentleman tried to get smart.

LATINA MARIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry L. 
Évaluation :
3

The process was a not very clear to a first-time customer. I attempted the mobile check in but it didn't seem like I actually submitted anything on the site, and I asked an employee in the parking lot about it and was told it's fine, but I did get charged the taxes so clearly I did not complete that step.

Rachel G. 
Évaluation :
5

All went well except for the U-Haul mobile app during the return. IT WOULD NOT USE ANY PICTURE OF THE MILEAGE! Oh, and the never ending hold for customer service; thanks for that frustration. While waiting on hold, successfully logged into uhaul.com/share to complete the return.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS M. 
Évaluation :
5

Great customer service and a very quick and easy experience. Would definitely recommend!

Devon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LADAWNA MARIE J. 
Évaluation :
5

There was almost no gas in the truck when we picked it up. It would have made our morning easier if it had gas.

WENDI L. 
Évaluation :
4

Great staff! Clean vehicles. Easy rental and return.

BRIAN C. 
Évaluation :
4

My rental went well after I found the store I had reserved at first was closed on July 5th.

LAURA DIANE P. 
Évaluation :
5

Staff was great.

JAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD ARNOLD A. 
Évaluation :
5

Aucun

Luis R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC S. 
Évaluation :
1

The gas tank was below empty when I was told that it would be at a quarter tank. I was then told by the manager that I should just go get gas even though I was worried the truck would run out before I got to the nearest gas station. GET BETTER SECURITY. This is not my problem - It is yours. I was then charged over 300 $for a 13 mile trip on your smallest truck. I clearly indicated on the pre- trip online checklist that the odometer was hundreds of miles higher than what was indicated online and yet I was still charged for the false reading. I had to wait in line in the service office afterwards for over 30 min for someone to fix the mistake. Really poor service. My account is now out over 300 $and I am still waiting for the refund.

Christopher K. 
Évaluation :
3

The gas was below 1/4 when I picked it up, which was a bit disappointing and meant I put more gas in than I used to return it at the required 1/4 tank level. The moving blankets I requested were not in the truck when I picked it up and I spent nearly an hour on hold trying to contact the location when I ran into troubles with timing for the return of the truck. I wound up hanging up and had to return home to empty the truck in my driveway rather than the intended storage unit so that I could get the truck back in time since no one was answering the phone.

Dorothea S. 
Évaluation :
1

24/7 check in didn't work. Only one employee working (the owner) and he was slow, unhelpful and unpleasant. Have rented from u-haul before and will again, but never from this location.

Alexander S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vicki B. 
Évaluation :
1

My items were stolen from my container. They lost my key when they changed my lock and I paid rent on a unit were I was unaware my things were missing. The phone representative was rude and argumentative and now years of memories are gone. Thank God the washer and dryer were to big to take.

Marshea B.  |  Expérience générale 
Évaluation :
5

Good Service

ANNA R W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SENECA W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KRISTINA G. 
Évaluation :
2

Reserved a vehicle for 9am Sunday. Being a typical busy weekend, there were 4 customers ahead of me when I got there, but only ONE employee! He was pleasant and working as fast as possible. Due to UHAUL's absurd process it was still >35 minutes before I was done. No other vehicle rental company takes pictures of DL's and most just hand over the keys when presented with an ID & credit card that matched the reservation.

Carlos M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
1

Reservation system didn't work. Extremely poor internet service considering web based transactions. Came in following morning to understaffed shop. Waited 45 minutes. Was told there was 1/8 tank, it was empty. I drove 47 miles. They told me I drove 295, than “corrected” to 193. Turns out they forgot to do whatever they do to calibrate staring Odom. In system. Open cursing behind the counter. Open defiance between staff and someone who I believe was in charge. They were perfectly willing to believe that I drove 295 in 4 hours, saying “you are the only one who had the truck.” Simply the worst service experience of my lifetime.

Adam A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN ADELE M. 
Évaluation :
5

The team went above and beyond on multiple occasions and offered a level of service that I was not expecting. They were friendly, knowledgeable, and helpful. I would not hesitate to recommend this location to anyone.

BENJAMIN DAVID A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE CLAIRE W. 
Évaluation :
1

The entrance was blocked with cones with no instructions where to enter. No outside parking area. Could not get facility to answer the phone. On hold for over 1 hour

Kathryn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa H. 
Évaluation :
5

The truck was clean and ready to go when I arrived, and they supplied all of the additional items I ordered. The truck (26') ran well with no issues, and was pretty easy to drive. The staff at the location were easy to work with too. A positive experience overall.

Ralph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX B. 
Évaluation :
5

No suggestions

Barton C. 
Évaluation :
5

Hook me up with Anthony's number 😋

Christina M. 
Évaluation :
2

Staff did not explain that there was NO FUEL in the truck and that I would need to refute the level of fuel stated and go buy fuel immediately!

Shirley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan BIKE RACK S. 
Évaluation :
2

Get employees who will actually communicate and help to guide you through the whole rental/checkout procedure,the employee that helped me was rude,behaved as if I was bothering him,had a child with him at work who he kept yelling at,when I mentioned the gas tank being practically empty and the gas cap hanging and off,he became argumentative,stating people siphon and steal the gas all the time,just screw it back on and bring it back with upto a 1/4 tank and I'll reimburse you he says,very short and not very helpful

ROBERT KELLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON BRUCE N. 
Évaluation :
1

Supremely frustrating to find all of the gas siphoned out of the van (gas cap still off), notifiy Uhaul employees of this, update this information using the app (as they directed me to), then remind them at drop off that I actually left more gas in the vehicle than I got it with, and still get charged 60 $extra dollars for gas and a "service fee". Happy Fathers Day, you get to sit on hold with corporate for 20 mins so you can create a Customer Action File.

NICHOLAS M. 
Évaluation :
4

Not much.

RANDALL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy L. 
Évaluation :
5

Quick and easy - the way it should be

Francis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah S. 
Évaluation :
3

Staff and facility are great. What was appallingly bad was my experience with your website. I made a reservation online and received email confirmation, but your staff could find nothing about me on the store computers. My account had vanished. Total waste of time and very stressful. I also ended up with a storage unit much more expensive than what I had reserved. I cannot recommend UHaul to anyone because of this.

Pamela M.  |  Premières impressions 
Évaluation :
4

Staff, facility, and equipment at the NE Sandy location were excellent. However, there was a major glitch with my web reservation. Appallingly, horrifically bad, the worst experience I have ever had. I reserved a van and storage space online, and received email confirmations (with reservation numbers) from UHaul. However, the NE Sandy store had no record of anything, could find nothing about me in their computer. Major hassle. I am horrified and angry and will tell everyone I know.

PAMELA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

emily G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
4

Difficult entry and exit at this location...but I made it work

JOSHUA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marquita J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAUDI T. 
Évaluation :
5

Great experience. Highly recommend.

WENDI L. 
Évaluation :
3

Service was great, but parking lot was really confusing. When I returned the truck, I ended up stuck between two cars because there's no customer parking. It looked like it was blocked off with traffic cones.

Melody H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alastair W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stefanie D. 
Évaluation :
4

I realize it was early morning, but staff could be more friendly. Trailer rented was not swept out very well.

THOMAS B. 
Évaluation :
5

staffs have great customer service

WILLIAM T. 
Évaluation :
3

The agent who was working the counter and trying to check out the trailer to me needs to stop asking personal questions to the other worker while just asking me a question. I couldn't get my answer out before he was asking his buddy what he did last night. It happened more than once and it was annoying. I shouldn't have to repeat my name and phone number multiple times because he wanted to know something personal from the guy sitting next to him. Then when we went to the yard to get the trailer he bitched about having to get the trailer that required him to move multiple trailers to get to the correct one. I've rented here many times and have never had to deal with such low customer service before. Then he sent me out of the yard with lights not working correctly, I drove down the street and had another Uhaul dealer look at it and fix it for me.

CHAD ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY J. 
Évaluation :
5

Very good customer service

MARIA DE M. 
Évaluation :
4

Good storage unit. Was supposed to have after hours access to the unit, but I did not

EMMALEE D.  |  Expérience générale 
Évaluation :
4

It was nice having a keycard to access whenever needed and not having to deal with staff during Covid. The facility was temperature and humidity controlled as advertised. The storage unit was secure and easily accessible. Whenever I had to talk to staff, which was only during move in and move out, they were kind and helpful. Only complaint I had is one of my boxes had mouse poop on it when I moved out. I know it isn't easy to control, but that was kinda gross. At least none of them died in there.

Ian I.  |  Expérience générale 
Évaluation :
5

Joey, at Sandy Blvd. U-Haul, was patient, courteous & professional. I'd spoken with Monique, a Manager the day before and she had resolved an issue U-Haul phone representative was unable to. I really appreciate the outstanding customer service work Monique and Joey performed. My family and extended family are grateful for your understanding. Merci.

Stephen G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia g.  |  Premières impressions 
Évaluation :
5

The employee was very thorough....and attentive to the type of storage unit I needed!!

virginia r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Expérience générale 
Évaluation :
1

This unit was not usable. We rented it without seeing it due to an emergency situation and arrived to see a unit that was a "stack unit" that I do not feel was adequately described on the website. We had to cancel our rental that same day and rent a unit at a different storage facility. Everyone at U-Haul was nice, though.

Teresa H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

He was very helpful and got me what i needed very good costumer service.

christine r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marieta c.  |  Expérience générale 
Évaluation :
5

I could not be happier with my experience at this UHAUL location. Everything explained clearly and they were quite patient with me as I was very tired after arriving from out of state and moving in 90+ degree weather. I was disappointed when my reservation was for a unit that required going up stairs. Zachary was able to seamlessly check the inventory and change my storage space to the ground level. My phone was not working and I could not call a car service after my move and Zachary offered calling a cab. A great customer service experience all around!

Beth M.  |  Premières impressions 
Évaluation :
5

The folks at this U-Haul were always particularly helpful and friendly. The move-out process was also incredibly simple. I am very happy with my experience at this U-Haul facility.

melanie s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie H.  |  Expérience générale 
Évaluation :
5

Expensive, but couldn't ask for easier access / more secure facility and helpful staff. Would store my stuff here again.

Logan H.  |  Expérience générale 
Évaluation :
5

The U-haul employee was very nice, explained everything, and made sure I understood how to access both the facility and my unit

Tori B.  |  Premières impressions 
Évaluation :
5

Very good crew.

David S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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