A little more diligence on the part of the people checking the vehicles in might help. I was charged for 261 miles on my rental when I actually drove only 10 miles. Kudos to the Manager of the place who fixed it quickly and gave me a phone call to confirm it, but it was still a pain to deal with during a time when everything is already hectic enough from moving.Joseph B.
Customer Reviews for U-Haul Storage at Sandy Blvd
Pour nous contacter
Portland, OR 97213
(Street parking available)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.M V.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.Colleen K.
Le client n'a pas laissé de commentaire.Gareth S.
don't change reservation locationsDANIEL B.
Le client n'a pas laissé de commentaire.COOKIE B.
Gave it back to you cleaner than we got it because had to clean mud and dirt out of the back. Also got a call from a not extremely friendly lady questioning us about what day we dropped off , what time, etcâ€¦ because it seems the trailer was misplaced. She was not rude, just seemed a little like interrogation questions.Husband commented when he got home that drop off was extremely easy thoughTHOMAS LEE F.
The pick up process went okay although the employee who checked me out seemed out of it and more concerned about personal conversation with his coworker than assisting me to be able to be on my way. The return of the rental was nothing short of unprofessional and disgusting! I had to sit and wait 25 mins for the 2 employees to return from wherever they took off to. They store was left completely unattended and no one in sight. I yelled out to see if anyone could help me In case they were tucked in the back but not 1 person was around. After 25 mins of waiting, 2 employees returned from off the street- no clue where they went.. probably to get high. I asked what the deal was and they just shrugged. I told them along with the 2 others I was with that we were waiting for over 25mins and they just ignored our comments. You need new employees! Your store was left 100 % unattended with doors wide open but not a being around.SEINI K T.
Employees were excellent handling an unforseen issue and helpful and honest on how it was fixed. MerciBrendan F.
Timeliness. Running a half hour behind for my appointment.Kendal H.
Le client n'a pas laissé de commentaire.Mark T.
Communication about the reservation, the tools necessary for attaching lights, and the appointment to install them was disjointed. We had to make several trips to U-Haul to get everything taken care of including renting a different trailer than we reserved. Drop-off was not possible after hours and the store was closed by 8pm even though it's listed as open till 10pm Sunday. Still, the guys were helpful, friendly and did whatever they could to get us on the road.MICHAEL AHARON A.
Le client n'a pas laissé de commentaire.PATRICIA S.
Le client n'a pas laissé de commentaire.ROBERT B.
My bill was FAR FAR above what was quoted to me and I will never be using Uhaul again as this is shockingly ridiculous. I was charged 19,95 for the day, as planned, I thought, but then there is an additional 40 charge??? No explanation. I also only checked out 6 blankets, but was charged for a dozen, as well as an additional 20 again without any explanation.Ryann C.
Darien was super helpful and friendly as well as the entire crew working at the time! Fast and thorough when walking me through equipment and verified everything was in good condition and working properly.Matthew G.
Le client n'a pas laissé de commentaire.Joseph I.
Le client n'a pas laissé de commentaire.BRIAN GARETH H.
Le client n'a pas laissé de commentaire.Carolina G.
Didn't receive a truck with a full tank made sure it had what I got it with. Was still charged that it wasn't full when I returned itSEAN C.
Le client n'a pas laissé de commentaire.Danette G.
Customer service guys were great!Michael T.
You guys better check the tracks before you give to the customers two of the trucks was out of gas empty empty emptyMedhanie T.
Le client n'a pas laissé de commentaire.YENNER A.
Le client n'a pas laissé de commentaire.Steven N.
There was a pile of human shit next to the drivers door. Truck was filthy hadn't been cleaned.BENJAMIN DAVID S.
Le client n'a pas laissé de commentaire.THOMAS REED S.
My experience with all of the staff at this location was very positive. I felt very comfortable with this center.NATHAN C.
Quick and easy pickup and drop off. They mad it easy.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.EMRYS AKIVA M.
Le client n'a pas laissé de commentaire.CAMILLE B S.
I had the worst customer service experience of my life at the Sandy Blvd location with an employee named Chris.paige E.
Darien is great. Whole crew is solidNICHOLAS C.
The outside of the van was dirty, especially the windows!NANCY N.
Le client n'a pas laissé de commentaire.RICHARD F.
Le client n'a pas laissé de commentaire.daniel N.
Your app is broken Bad experience the last 3 to 4 times I rented from you. Trying a local company next time. Truck with no gas every time. Employees are not much help either. I have nothing good to sayâ€¦ Long lines in times of covid. If you were smart you would not have sent me this survey. Have a nice life. All my friends have had the same experienceMARK JOHN C.
I could never get anyone in the NE Sandy (Portland) office on the phone, even after 15 minutes on hold. Thought that was a U-Haul cost saving thing maybe, but when I called the Oakland Coliseum location to hear a recording of holiday hours, I accidentally pressed the wrong option and got a human in that office within seconds. Wow! For such a huge, busy location. I was quite surprised. Not a good look, Portland.THOMAS DAVIS P.
Make sure that the truck has license plates lolJEROME A L.
Le client n'a pas laissé de commentaire.Kevin F.
Le client n'a pas laissé de commentaire.Andres M. | Expérience générale
Everyone I dealt with was helpful and kn. It went very smoothly. Exxon.DAVID ANDREW S.
Not this location but uhaul in general pissed me off today you offer a one way trailer service but I was denied that service at four other uhauls the lady I spoke with on the phone and the people at this location helped me after driving from Gresham uhaulMICHAEL PAUL DAV R.
Le client n'a pas laissé de commentaire.MARC J.
Le client n'a pas laissé de commentaire.Thurlow W.
The van had not been cleaned, someone's fast food lunch bag was in the cab and blueberries were squished all over the floor so that means it had not been sanitized or cleaned between use. It had a funky smell as well. It cost me 80 $to rent a van for three hours when you say your vans cost 19,95 $. All the fees and taxes are ridiculous. The staff were very helpful and polite. I would probably look for an alternative for my rental needs in the future.TAMMEY LYNN Z.
Le client n'a pas laissé de commentaire.Randy H.
Le client n'a pas laissé de commentaire.FRED S.
Two previous attempts at MLK and Broadway and another location on Holiday Street was a nightmare experience. The people at the Sandy location were rock stars and Anthony went out of his way for me.Linda F.
Le client n'a pas laissé de commentaire.MICHAEL ELLIOTT R.
Le client n'a pas laissé de commentaire.DARLA KIM H.
Le client n'a pas laissé de commentaire.Howard F.
2nd time I've used uhaul in two weeks. Both different locations and I have to say the service is amazing. Caring and patient people. I haven't had experiences like this in along time. Your team(s) are amazing! Great job! So easy in and out!EFRAIN JOE L.
Le client n'a pas laissé de commentaire.MATTHEW G.
Le client n'a pas laissé de commentaire.ALYSSA ELIZABETH B.
Le client n'a pas laissé de commentaire.Corey A.
Very nice helpful people with excellent trucks and vansRANDY R.
In and out, easy. Kind employeesMicah A.
Everything was good.Stuart H.
Self check-in process was terrible. It took almost an hour and the website kept freezing and caused my phone to crash. It never let me finish the check-in process and an employee told me to just take pictures and drive away. SketchyCarla L.
Location would not communicate with local unit and was very rude. Store manager wouldnt communicate with other uhaul areas. Very rude and short with others. Assistant manager was short and inattentive, sat with earbuds in the entire time and texting. Made it a multi hour event rather than working with the local uhaul that made the reservation. Would never recommend this area, these people don't care about customers!JULIE B.
Great staffANDREW H.
Le client n'a pas laissé de commentaire.JANICE B.
Le client n'a pas laissé de commentaire.KENDALL B.
This was such an easy experience, staff was great too, thank you!JENNIFER A.
Pick up was smooth and paperwork is now all digital. Very easy.DAVID G.
I reserved 2 vans and only 1 was there. I got 50 $for the 2nd van not being available, but I didn't need money, I needed a 2nd van. Then they gave me the keys to the wrong van. I picked it up close to closing time so when I figured out it was the wrong keys they had locked up and were out of there exactly at closing. I had to hunt around and found the van the keys went to, but of course, it didn't have the furniture pads I needed because it was the wrong van. VERY DISAPPOINTING OVERALL!JULIE H.
Le client n'a pas laissé de commentaire.TIMOTHY DONALD M.
Everyone was very friendly and helpful! Thank you!LISA CHERIE M.
Le client n'a pas laissé de commentaire.JUSTIN B.
Multiple workers did not wear masks indoors during a statewide mask mandate due to Covid surge. Disappointed with the lack of order during the check in process and the fact that the rental was on empty when I received it.Christopher C.
Le client n'a pas laissé de commentaire.Michelle J.
Le client n'a pas laissé de commentaire.Jim P.
Le client n'a pas laissé de commentaire.ROY PRESTON R.
I don't think there's anything you can do to improve on your customer service the guys that are working there are awesome they Health with my questions they were courteous as so I think they're doing a great jobMARY CAROL T.
Le client n'a pas laissé de commentaire.Matthew F.
Le client n'a pas laissé de commentaire.SYDNEY D.
I got there and was handed a sticky note with an address on it. I asked what it was and was told that is where I could take my truck. This was my first day in a strange city and I chose the location for its proximity to my car, which I left at the airport. The new address took me about 30 minutes to get to. Upon arrival, the guy was super nice but explained that I would have to pay an automatic recovery fee for not retuning it to the proper location. He suggested I take it back to the original location. I called first and was told I could bring bring it back, and when I got there not one person would look at me. The one who handed me the sticky note took the key and said, "have a nice day" without looking at me! No apology or anything.ANN G.
This location and the staff are awesome. After a nightmare with another location the previous day (vehicle assigned was missing, catalytic converters stolen, AND one with a fuel line cut. I had to call it quits after three straight van failures), I was apprehensive about giving U-HAUL another shot. I tried a different location and it was just so much better. The staff was super friendly, the store and vehicle was well maintained and cleaned, and communication with them was a breeze. If I could give more stars I would. Thanks again UHAUL on Sandy!ALEXANDER E V.
Le client n'a pas laissé de commentaire.ray G.
Better check the vans before renting out. The one I had had a cut gas line and I was stuck at a gas station for over 3 hours until someone could come fix it.DANIELLE E.
Le client n'a pas laissé de commentaire.joe F.
Le client n'a pas laissé de commentaire.Angela C.
This is second time using U-Haul that our location has been changed at the last minute. We were waiting at the pick-up location when they called and changed it. Feels very disorganized. Not particularly this location but U-Haul in general. Also, upon check out our mileage was wrong and we had to catch it or they would have over charged us 230,00 $.THOMAS H.
Le client n'a pas laissé de commentaire.Donald B.
The employees were rude and in no hurry to help me! They had terrible costumer service and people skills!!I reserved a truck and when I got there the truck had been rented to someone else and I felt one individual treated me differently because I'm blackAMEEN L A.
Le client n'a pas laissé de commentaire.Hoang T.
Le client n'a pas laissé de commentaire.Jason D.
The owner was a bit gruff, not exactly a "customer is king" attitude.ROBERT K.
Le client n'a pas laissé de commentaire.Dylan L.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Elizabeth C.
It's a highly skilled and qualified staff. Thanks!JULIE P.
Le client n'a pas laissé de commentaire.Justin B. | Expérience générale
Le client n'a pas laissé de commentaire.Natasha H.
The person who helped me changed my drop off location in Arizona to a location that was more than 25 miles away even though I selected a return location that was less than 2 miles away. I didn't realize this until I went to return the trailer. Yes, I could have changed the location by calling, but the wait time after calling the Uhaul phone number was 45 and 60 minutes which would have been a longer wait to talk to someone to change the drop off than to just drive up the extra miles and return it.STEPHEN B.
Le client n'a pas laissé de commentaire.JEFFREY P.
These guys are a great team. The best I've ever had at any U-Haul. Nice, fast friendly and competent!Stephen M.
Le client n'a pas laissé de commentaire.SUSAN ELLEN S.
The team at this location is great, helpful and quick.Dylan L.
They rented me a truck with a cut fuel line, leaked fuel all over the gas station when I tried to fuel up, and I couldn't complete the job I rented the truck for.DANIEL B.
The best thing about this location is its manager, David. He is available at nearly all hours of the day which made my experience much better, and I thank him for that. However, everything else (mostly related to U-Haul at the corporate level) was unprofessional and disorganized. I was told (by a very kind and helpful customer service rep) that I could move into this location after-hours. I spent hours trying to get in, and ultimately ended up having to wait until morning to move in, which caused me to miss a flight and take on the expense. I learned later that move in after 10pm is not possible, which I was assured would not be an issue over the phone previously. Upon move-out, I had scheduled a truck at this location for 8/1, but when I could not find the reservation in my app I called the location. The clerk told me that the reservation was for 7/31 for a "Frank" (my name is Jack) and therefore was cancelled for no-show. I was looking at the confirmation message for 8/1 at noon, which I told the clerk, who responded, "the reservation was for 7/31 and it is cancelled. I don't know what you want me to do about this". Instead of fixing the problem he suggested I figure it out on my own. I ended up getting lucky and finding equipment at another location. I have very little trust with U-Haul now. I know that my money is not safe with U-Haul and I anticipate losing money and time when working with this company. The employees are not equipped to properly solve customer issues. I will not be a returning customer because I think it's bad business to make multiple errors (similar problems have occured the last two times I have used U-Haul in Seattle and Chicago) and tell the customer to figure out what the company did wrong and to fix it themselves on their own hour and dime.Jack R. | Expérience générale
Le client n'a pas laissé de commentaire.Emma L. | Premières impressions
My items were stolen from my container. They lost my key when they changed my lock and I paid rent on a unit were I was unaware my things were missing. The phone representative was rude and argumentative and now years of memories are gone. Thank God the washer and dryer were to big to take.Marshea B. | Expérience générale
Staff and facility are great. What was appallingly bad was my experience with your website. I made a reservation online and received email confirmation, but your staff could find nothing about me on the store computers. My account had vanished. Total waste of time and very stressful. I also ended up with a storage unit much more expensive than what I had reserved. I cannot recommend UHaul to anyone because of this.Pamela M. | Premières impressions
Good storage unit. Was supposed to have after hours access to the unit, but I did notEMMALEE D. | Expérience générale
It was nice having a keycard to access whenever needed and not having to deal with staff during Covid. The facility was temperature and humidity controlled as advertised. The storage unit was secure and easily accessible. Whenever I had to talk to staff, which was only during move in and move out, they were kind and helpful. Only complaint I had is one of my boxes had mouse poop on it when I moved out. I know it isn't easy to control, but that was kinda gross. At least none of them died in there.Ian I. | Expérience générale
Joey, at Sandy Blvd. U-Haul, was patient, courteous & professional. I'd spoken with Monique, a Manager the day before and she had resolved an issue U-Haul phone representative was unable to. I really appreciate the outstanding customer service work Monique and Joey performed. My family and extended family are grateful for your understanding. Merci.Stephen G. | Expérience générale
Le client n'a pas laissé de commentaire.Linda B. | Expérience générale
Le client n'a pas laissé de commentaire.cynthia g. | Premières impressions
The employee was very thorough....and attentive to the type of storage unit I needed!!virginia r. | Premières impressions
Le client n'a pas laissé de commentaire.John B. | Expérience générale
This unit was not usable. We rented it without seeing it due to an emergency situation and arrived to see a unit that was a "stack unit" that I do not feel was adequately described on the website. We had to cancel our rental that same day and rent a unit at a different storage facility. Everyone at U-Haul was nice, though.Teresa H. | Online Move In
Le client n'a pas laissé de commentaire.John B. | Premières impressions
He was very helpful and got me what i needed very good costumer service.christine r. | Premières impressions
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