Le client n'a pas laissé de commentaire.Susan P.
Customer Reviews for U-Haul Storage at Sandy Blvd
Pour nous contacter
Portland, OR 97213
(Street parking available)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service is great, the vans are always clean and well running.Pamela S.
Le client n'a pas laissé de commentaire.Andy E.
Le client n'a pas laissé de commentaire.Todd C.
Perfect situation, great locationGabriel C.
The people I talked to were pleasant and as helpful as possible. All negativity in this review should be regarded as being directed at U-Haul itself, not this location in particular. The self-check-in/out process was excruciating. The failure to make plain IN ADVANCE that I would need to have my passport with me in order to avoid even weirder paperwork (which one would also need to know in advance) or providing another person's contact info? Insane. The truck had less than a quarter tank of gas in it, and I had to check with an employee to verify that U-Haul's berzerk policies didn't actually go all the way to (as the check-in process suggested) charging me $30 for returning it with less than a quarter tank when that's how I received it. It also had a bad exhaust leak and spent the latter half of the rental sounding like it was about to stall. But it's really the self check in/out process that's so bad. I eventually got checked out, made the move, and on returning got stuck on step two because the app didn't seem to like my photos of the odometer and fuel gauge, despite matching the example, and didn't give me any error message or feedback, just didn't enable the Continue button. An employee was available to do the check-in, though I believe this incurred additional cost? Anything was better than continuing to fight uhaul.com to achieve progress and get on with my day. Overall, though this location was no better or worse than average, I was reminded why I try to avoid U-Haul whenever possible.Jesse B.
Better explain "share rental." But pay full price of it's a shard rental the rental amount should be shared. I reserved my truck and was told I only had 4 hours. I usually go to 122nd and Airport Way they didn't have rentals. I came to Sandy and the only person who was very very helpful was the worker who helped me use the check in on my phone.Kelli J.
Le client n'a pas laissé de commentaire.Kyley P.
Le client n'a pas laissé de commentaire.Juan M.
Very efficient and friendly staff!Brian T.
All good. Great crew, so friendlyDylan L.
Le client n'a pas laissé de commentaire.stephanie R.
Le client n'a pas laissé de commentaire.LAURIE H.
Le client n'a pas laissé de commentaire.Dylan L.
Le client n'a pas laissé de commentaire.Daniel S.
No improvement needed. Great service, friendly, and knowledgeable staff.Ben K.
The location itself is inconvenient. Small roads made it difficult to drive through and make turns. The location has only one way to get in, and one way to get out. I made the mistake of going the wrong way, and it cost me time trying to maneuver through the tight streets.Sergio O.
Le client n'a pas laissé de commentaire.Andy E.
All the staff were very helpful and friendly and professional. Bravo!Sam R.
Trailer pickup and drop-off was very easy and convenient. I'd rent again from this location.Kurt W.
Le client n'a pas laissé de commentaire.Kyle H.
On line check in was a disaster, although local staff were super helpful. Avoid this even though you'll have to stand in line. Barely enough gas in vehicle to get to the gas station. Rearview mirrors were not adjustable so didn't feel safe driving. Kind of par for the u-haul course.Jack H.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.Richard C.
I'll come here next time I want to be overcharged, double charged, nickeled, dimed, extorted and robbedRyan K.
Le client n'a pas laissé de commentaire.Josephina A.
Great Crew!Nothing to improve.John M.
Everyone at location was very helpfulNicole B.
The truck had issues with the door and we needed to have roadside assistance come and fix it but the staff is amazing and very helpful with everything. I will be coming back again soon. Other than the truck door issue which they should inspect them every time I give them A+ for customer service and accommodating for the issues.Sandra P.
Le client n'a pas laissé de commentaire.Mary J.
I turned the 6x12 trailer in a day early but u-haul charged me for the day. I contacted u-haul and was told the "computer" designates the time for the rental and any days it is turned in early is not refundable. I asked the human to override the computer and was told they can't. So I was charged for the day (including taxes) I didn't have the trailer. I was ripped off. Goodby to u-haul. Chumps.Don W.
Le client n'a pas laissé de commentaire.Eira N.
Have shorter waiting lines inside the storeDIEGO ARMANDO L.
Le client n'a pas laissé de commentaire.Connie F.
Le client n'a pas laissé de commentaire.Andy E.
Le client n'a pas laissé de commentaire.Philip N.
Good customer service and care.... well trained. Thank you for the serviceCecilia P.
Le client n'a pas laissé de commentaire.Corey I.
Le client n'a pas laissé de commentaire.DONNA G.
Customer service was excellent. If the prices were lower that would help a lot. I drove several miles to move a van load of household items. That mileage really hits hard.Charles W.
Each U Haul location has a different experience. I love using this particular location because everyone that works here give you the feeling that they want to help you to be successful using their equipment.jeff Y.
First representative said there was none second representative admitted there was a truck.Robin L.
The guy that helped me was great, really appreciated the good service.john M.
Le client n'a pas laissé de commentaire.Lucio J.
The gas line on my truck was cut, the truck smelled like kitty litter and they didn't provide the queen mattress bags that I ordered.steven S.
The website kept crashing when I tried to do the personal return. It was incredibly disappointing because I was actively trying to do that to save money and I wound up having to pay for the return service instead.Morgan C.
I was pleasantly surprised with my whole experience. The customer service at the NE Sandy location was excellent. The truck was great. The drop off process was a tad bid cumbersome, but all in all it was an A+ experience.Abby K.
Le client n'a pas laissé de commentaire.Eugene W.
Le client n'a pas laissé de commentaire.Andy E.
Easy access, clean, always had a cart available for moving stuff inside and outTodd B. | Expérience générale
Staff was friendly, professional and helpfuled K.
Easy & fast check-in and check-out!Linda N.
My 2nd van rental in 1 week here was like the 1st. Quick, clean, efficient and well run. Friendly & helpful staff, inside and out. Well done.Stephen C.
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.Erik R.
Only thing is that the uhaul rep should have. More interactions with the customers in stead of looking like zombies that just there for the money The equipment was a bit smelly and had to keep the windows down .. kind of clean but not as clean as I would have expectedmary S.
I can always count on this location, clean and friendly!Dylan L.
Clear parking directions/signage would help. Staff was great, very personable, engaging and made us feel like they were working for and with us. ThanksRudy P.
Le client n'a pas laissé de commentaire.Maureen A.
Le client n'a pas laissé de commentaire.Lauren G.
My counter person was efficient, pleasant, and knowledgeable. The outside person checking out the 15-ft truck was pleasant and efficient as well.ERIC T.
My biggest complaint is that the estimated cost I was quoted over the phone before renting was $150 lower than what I had to pay when I picked up the vehicle. Otherwise the AC in the truck couldn't keep up in the heat of the day, when the high was about 82 degrees. And the staff didn't seem to care much about the customer experience. No warmth, no care.Jeremy W.
Le client n'a pas laissé de commentaire.Mike N.
Honestly this was a terrible rental experience and you have even worse customer support. I am still waiting on a reply for my $50 you offer when your rental is not ready when you arrive. So get in contact with me and I will explain my issues in depth and I will consider not posting reviews on every site I can find.Jonathan F.
Thank you for your service. I was in and out quickly. Conversations were friendly with smiles. Que demander de plus? I will be back next time with treats jeff Y.
The person who checked me in (red headed guy with a mullet) was extremely confusing and difficult. He demanded that I give him 2 phone numbers of emergency contacts, then proceeded to call them right then and there and threatened to not rent me the truck if they didn't answer their phones immediately. He doubted that one of my contacts was real because of her non-traditional name, and then demanded a third contact. If I had known I needed someone to answer their phone to verify my identity (why my drivers' license and credit card weren't sufficient for that is beyond me) at the time of check in, I would have made sure to have someone available for that, but it was completely sprung on me. I have rented from many other Uhaul locations in the past and have never had to do this. Fortunately one of my contacts did pick up the phone, but I will happily go out of my way to rent from a different location in the future.Aubree B.
The customer service I got was good. One thing I didn't like was they took a picture of my drivers license with a cell phone that sits under the counter.Scott F.
I was over charged for mileage and the men working did not help me check the truck back in.Nikhita B.
Le client n'a pas laissé de commentaire.Dwight G.
Good experience, easy and quickKaitlin G.
Le client n'a pas laissé de commentaire.melissa M.
Unfortunately, gas caps are often lost when gas tanks are raided by others. It would be better if spare caps were aquired and perhaps lite chained to the truck.JAMES F.
The employees here are reasonably nice. The manager however is consistently rude, very not focused on customer service, and I dread renting from him compared to the other staff. Replace the manager and promote one of the other long term staff.Daniel T.
Could not log into uhaul share for after hours return. Contract was not found in your system. Had to drop keys. Hope to get refunded the $20 can share a screenshot with you.Joshua H.
Good service thanksYasir A.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Kristen M.
Le client n'a pas laissé de commentaire.Andy E.
Your website reservation system wouldn't take my license photo.John D.
Le client n'a pas laissé de commentaire.Katy S.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Kaleb S.
Le client n'a pas laissé de commentaire.Kaio H.
Le client n'a pas laissé de commentaire.Lavender-Cygnet D.
The check in pick up took longer than expected because the online portal didn't work without location turned on and the bar code backup by the door also didn't work. Might be worth a text before hand letting people know they should rue on their location settings before hand so they're not fumbling with it at pick up and then having to wait for a person to help. Not a big deal but would have saved 20 minutes.Ty A.
Staff were courteous and professional. Nothing to improve in my opinion!Doug C.
The staff members inside this location did not welcome us in any way, and when approaching to get the key to the uhaul, we were met with an attitude that made us feel like we were an inconvenience.Kyle Z.
Thank you, move in was seamless. Except for the ID card couldn't get it to work, needed assistance.Todd B. | Premières impressions
Good and pleasant experienceHENRY S.
The truck was is poor shape. No airflow, which on a 90ÂºF day, was pretty awful. The truck also had a very rough accelerator, to where I had to jerk forward on every start, and couldn't ease on to the accelerator.David A.
Le client n'a pas laissé de commentaire.Michael H.
Dropped off at 10 PM. Scanned the barcode as the website says to do. It said I was good to go and put the keys in the drop box. We did so. In the morning noticed that I never got a receipt and the website still had the link to return the truck. I called U-Haul and they said I returned it to the wrong location which is not true. The address matched and the barcode was accepted. There really needs to be a better process for this contactless method.Adam T.
Le client n'a pas laissé de commentaire.Rommel R.
Great staff, great van. Got in an out quickly. Merci.Paul B.
I answered the question "Was the equipment clean and well maintained" no because there was a small amount of left over dust and debris from a previous use. Otherwise it was in good condition and the staff was very professional.Robert P.
Le client n'a pas laissé de commentaire.Laaililani K.
Le client n'a pas laissé de commentaire.Justin L.
App didn't work, although I have a longstanding account. Increased the rental cost and required me to return for an in person return at an inconvenient time.William L.
The price was very expensive, not for the rent but for other excuse, I rent small pickup about one hour and half and I drive it just 40 miles, I'm hey charge me plus the gas $79,69 .Mehdi K.
Excellent On timeAnatoly K.
Staff were super helpful, happy and David was very receptive to everything I needed even though I accidentally tore the sponge arm off of his desk toy. You guys are great! Thanks again for all you do! I'll recommend your store. TanyaTANYA I. | Expérience générale
I didn't understand what the employee meant by stacked storage containers and had the worst time filling ours bc I'm disabled.Marlayna H. | Premières impressions
Le client n'a pas laissé de commentaire.Michael N. | Expérience générale
The wait staff were very helpful and also friendly! My wait times were non-existent even though the facility was very busy.GINA H. | Expérience générale
The boss had a bad attitude and they didn't have a key to there door which was locked and ended up blaming us and we had to pay for lock Smith which we did NOT get reimbursed. Never going back and do not recommend.Erica M. | Expérience générale
The staff is excellent and always helpful. I recommend to all 10/10. David is an awesome guy!!CHRIS C. | Premières impressions
Le client n'a pas laissé de commentaire.LEAF B. | Expérience générale
Le client n'a pas laissé de commentaire.Bruce H. | Expérience générale
The available storage possesses hazardous access and unstable equipment to load personal items. I would not recommend this type of storage if seen in person. Pricing is high, particularly in relation to the type of building and storage provided. Overall, the staff was quite friendly, but the building, storage, and parking is subpar.Charles K. | Premières impressions
I cancelled this contract two weeks into signing on; never used the building at all and yet I was still charged and given a late fee. I then called back and was told that I couldn't cancel over the phone… even though a U-haul employee clearly cancelled it over the phone with me.David H. | Expérience générale
My experience was always good Several managers over my time there were all helpful and ran a good ship. You don't need to change anything.Victor B. | Expérience générale
Exception staff - friendly yet still efficient at their jobs. Great team!Robert B. | Expérience générale
Le client n'a pas laissé de commentaire.Andres M. | Expérience générale
Le client n'a pas laissé de commentaire.Justin B. | Expérience générale
The best thing about this location is its manager, David. He is available at nearly all hours of the day which made my experience much better, and I thank him for that. However, everything else (mostly related to U-Haul at the corporate level) was unprofessional and disorganized. I was told (by a very kind and helpful customer service rep) that I could move into this location after-hours. I spent hours trying to get in, and ultimately ended up having to wait until morning to move in, which caused me to miss a flight and take on the expense. I learned later that move in after 10pm is not possible, which I was assured would not be an issue over the phone previously. Upon move-out, I had scheduled a truck at this location for 8/1, but when I could not find the reservation in my app I called the location. The clerk told me that the reservation was for 7/31 for a "Frank" (my name is Jack) and therefore was cancelled for no-show. I was looking at the confirmation message for 8/1 at noon, which I told the clerk, who responded, "the reservation was for 7/31 and it is cancelled. I don't know what you want me to do about this". Instead of fixing the problem he suggested I figure it out on my own. I ended up getting lucky and finding equipment at another location. I have very little trust with U-Haul now. I know that my money is not safe with U-Haul and I anticipate losing money and time when working with this company. The employees are not equipped to properly solve customer issues. I will not be a returning customer because I think it's bad business to make multiple errors (similar problems have occured the last two times I have used U-Haul in Seattle and Chicago) and tell the customer to figure out what the company did wrong and to fix it themselves on their own hour and dime.Jack R. | Expérience générale
Le client n'a pas laissé de commentaire.Emma L. | Premières impressions
My items were stolen from my container. They lost my key when they changed my lock and I paid rent on a unit were I was unaware my things were missing. The phone representative was rude and argumentative and now years of memories are gone. Thank God the washer and dryer were to big to take.Marshea B. | Expérience générale
Staff and facility are great. What was appallingly bad was my experience with your website. I made a reservation online and received email confirmation, but your staff could find nothing about me on the store computers. My account had vanished. Total waste of time and very stressful. I also ended up with a storage unit much more expensive than what I had reserved. I cannot recommend UHaul to anyone because of this.Pamela M. | Premières impressions
Good storage unit. Was supposed to have after hours access to the unit, but I did notEMMALEE D. | Expérience générale
It was nice having a keycard to access whenever needed and not having to deal with staff during Covid. The facility was temperature and humidity controlled as advertised. The storage unit was secure and easily accessible. Whenever I had to talk to staff, which was only during move in and move out, they were kind and helpful. Only complaint I had is one of my boxes had mouse poop on it when I moved out. I know it isn't easy to control, but that was kinda gross. At least none of them died in there.Ian I. | Expérience générale
Joey, at Sandy Blvd. U-Haul, was patient, courteous & professional. I'd spoken with Monique, a Manager the day before and she had resolved an issue U-Haul phone representative was unable to. I really appreciate the outstanding customer service work Monique and Joey performed. My family and extended family are grateful for your understanding. Merci.Stephen G. | Expérience générale
Le client n'a pas laissé de commentaire.Linda B. | Expérience générale
Le client n'a pas laissé de commentaire.cynthia g. | Premières impressions
The employee was very thorough....and attentive to the type of storage unit I needed!!virginia r. | Premières impressions
Le client n'a pas laissé de commentaire.John B. | Expérience générale
This unit was not usable. We rented it without seeing it due to an emergency situation and arrived to see a unit that was a "stack unit" that I do not feel was adequately described on the website. We had to cancel our rental that same day and rent a unit at a different storage facility. Everyone at U-Haul was nice, though.Teresa H. | Online Move In
Le client n'a pas laissé de commentaire.John B. | Premières impressions
He was very helpful and got me what i needed very good costumer service.christine r. | Premières impressions
Le client n'a pas laissé de commentaire.marieta c. | Expérience générale
I could not be happier with my experience at this UHAUL location. Everything explained clearly and they were quite patient with me as I was very tired after arriving from out of state and moving in 90+ degree weather. I was disappointed when my reservation was for a unit that required going up stairs. Zachary was able to seamlessly check the inventory and change my storage space to the ground level. My phone was not working and I could not call a car service after my move and Zachary offered calling a cab. A great customer service experience all around!Beth M. | Premières impressions
The folks at this U-Haul were always particularly helpful and friendly. The move-out process was also incredibly simple. I am very happy with my experience at this U-Haul facility.melanie s. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie H. | Expérience générale
Expensive, but couldn't ask for easier access / more secure facility and helpful staff. Would store my stuff here again.Logan H. | Expérience générale
The U-haul employee was very nice, explained everything, and made sure I understood how to access both the facility and my unitTori B. | Premières impressions
Very good crew.David S. | Expérience générale
Friendly, helpful staff, convenient location, 24 hour access.kim k. | Expérience générale
Very helfull and welcome manager and staffSPIROS M. | Réservation
Absolutely worst uhaul facility of all time. Incredibly rude management and unsafe storage conditions.Michael S. | Expérience générale
worst experience I've ever had with any uhaul. manager was beyond rude from the moment that we arrived. Tried to force us to use an unsafe ladder to access our unit & wouldn't help us change location.Michael S. | Réservation
There was a delay in delivery of our U-Box, which was problematic. We so appreciate the assistance of Christine from the main Portland office. She was wonderful in responding to our many questions!amy r. | Expérience générale
.CRAIG R. | Expérience générale
College dorm overflow Rather hard intitially to get info and deal with Staff, much stuff. Space was physically awkward to access as place up hight off floor. Expensive for Sq Ft.Dave E. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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