Customer Reviews for U-Haul Storage & Moving of Downtown St Louis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage & Moving of Downtown St Louis

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William S.
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Customer did not leave a comment.

Christopher B. | First Impressions |
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Customer did not leave a comment.

Joseph M.
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nothing

Joseph M.
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nothing

Julian B.
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Although the location of pick up and drop off were excellent, I would reconsider using another UHaul truck knowing the horrendous gas mileage I received, 8.9 mpg, with a 15' ECONOMY truck!!! It was the worst I have ever seen or expected!

ROBERT G.
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Customer did not leave a comment.

Danielle H.
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Customer did not leave a comment.

Robert P.
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I have always had good experience s with you guys. The staff knows who I am from other rental times and that speeds up the process so thank you. Great job for me always

Stacie Z.
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Customer did not leave a comment.

Princilla M.
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Customer did not leave a comment.

Sharon H. | Overall Experience |
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Customer did not leave a comment.

Priscilla H.
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The process was very quick and efficient. All employees seem to like their jobs. The bathrooms where very clean. Love the experience.

Latoya F.
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Using the mobile check in was very convenient and simple

Brian K.
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The experience was all good

Martin G.
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Everything was great!!

Dominique Q.
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I have rented from this location before with no issues. But this time, my pick up time was at 9. They were not open, even though, that's their open time. I got the truck late and that put me behind schedule. After I got the truck I was told I had to put gas in it but I was not aware that I only had 3 miles till empty. Also the trucks transmission seems to be going out because when I put on the gas it would get stuck on the #4 or 5 then after a bout a min or two it settled down. It took me from 9:30 till 6:15 to get my stuff moved and it was only a trip there and back. TOTALLY UNACCEPTABLE... Then when I tried to tell the person that was the mgr what happened, he started to make excuses. Telling me the truck dont drive like a car as if I'm stupid and when I asked about me getting the truck late, this person tells me I be picked up the truck at 8:30 because that's what the system says, knowing full well they dont even open till 9. And to top it all off. When I went to pick up the truck, not only did they not open on time but when they did open. I was able to just walk around the building hollering for someone to help me but know one ever came nor tried to make sure customers knew what was happening. TOTALLY UNPROFESSIONAL.

Demetric W.
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Customer did not leave a comment.

Jordan S.
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The guy who checked us and helped us get started, I believe Ernest, was extremely nice and energetic. He made it a great experience instead of a stressful move.

Tara W.
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Customer did not leave a comment.

Maria G.
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Customer did not leave a comment.

Stanley M. | Overall Experience |
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Employees were very courteous and helpful. They were very informative about the serverses offered. I would recommend Uhaul to family and friends.

Sherry H.
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Customer did not leave a comment.

Rae L.
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Customer did not leave a comment.

Willie H.
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Customer did not leave a comment.

Delores W. | First Impressions |
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N/A

Sineadh C.
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Received an extra $290+ charge, fairly confident that the employee stole my credit card information causing me to cancel my credit card due to fraudulent charges over two days. I will never use uhaul again for my moving needs

Charles P.
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Have the truck filled up with gas so that's not the 1st thing you have to do when you rent

ALEXANDER J.
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Customer did not leave a comment.

John D.
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Customer did not leave a comment.

MICHAEL C.
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Every staff member I encountered at uhaul downtown was accommodating, helpful, and reassuring. From supplies, to equipment, to moving help - with uhaul downtown’s assistance, the big task was made much easier. Total professionalism at this local. And I’ve patronized others. Downtown is the benchmark. Thanks SO much to all of you. - Michael Coleman

Christine L.
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I feel my mileage rate was on point but she stated that I was off and I had to pay 25.00 I still disagreed with that usesage and it was confusing about the mileage rate and usage the other location made it clear about my bill I think I will stick to the location where I rent the truck

Valerie W.
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Customer did not leave a comment.

Beverly J.
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This is the only place I reat from. You guys are awesome!

Charles V. | Overall Experience |
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Very good friendly and helpful staff.

Matthew F. | Overall Experience |
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The staff had great customer service. This was my first time using U-Haul and didn’t know the process of renting storage/equipment, but they made it easy to understand

Scott B. | Overall Experience |
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Staff at the location in downtown St Louis is incredibly helpful and very professional.

Katie M.
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Customer did not leave a comment.

Pierre F. | Overall Experience |
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Great

James B. | Overall Experience |
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I'm grateful for this location it was close to work when I needed items of mine the staff was professional and Courteous always willing to help with any situation you had. I highly recommend them

Justin D.
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Customer did not leave a comment.

Justin P.
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The Tucker location did a fantastic job! Thanks for all the good help!

Lisa L.
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Customer did not leave a comment.

John V. | First Impressions |
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GM Very Helpful..

John V.
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Customer did not leave a comment.

Wojciech T.
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Customer did not leave a comment.

Joseph P.
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Customer did not leave a comment.

Hayden S.
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a very below average experience

Carolyn G.
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Customer did not leave a comment.

Danielle T.
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Customer did not leave a comment.

Kevin U.
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This is the second time I have rented from this location. The staff is always great and the equipment is clean and well cared for.

Aaron S.
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Customer did not leave a comment.

Salimah M.
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Make it easier to get deposit back

Katie M.
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Accessible parking was really my only issue. I had to park over 2 blocks away in the middle of a rainstorm.

Daniel D.
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Customer did not leave a comment.

Desaria J.
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Keep up the great work

Galen B.
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U-Haul place was great. Very busy so plan on waiting instead of getting right in and out but otherwise friendly team of individuals.

Terry T.
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Customer did not leave a comment.

Edmond H.
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The truck was very outdated

Karla C.
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Staff was very nice.

Mark M.
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Customer did not leave a comment.

Eric N.
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Customer did not leave a comment.

Cynthia M.
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Customer did not leave a comment.

Chanda J.
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Thank you for all your help. I really appreciate your effort and time. Keep up the good work.

Christy H. | First Impressions |
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The gentleman that helped me was extremely wonderful and a pleasure to work with. I got to watch him multitask with many customers at once and take care of everyone's needs with impeccable timing.

Maria W. | Overall Experience |
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My experience was easy

Ashanti D.
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Customer did not leave a comment.

Lucas B.
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Customer did not leave a comment.

LINDSEY B.
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I came in a little after 7am to pick up my truck and sat there for 35 minutes waiting to get my keys for the truck i tented.

Kelly A.
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Customer did not leave a comment.

Kevin B.
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Customer did not leave a comment.

Virgilio E.
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Do a better job in installing hitches. Too many steps are missed, very poor workmanship. Not expected from a professional installer.

William S.
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My prior experience with this location brought me back; however, if my first exposure to U-Haul was only your corporate website and its reservation tools, I would never choose U-Haul and would tell everyone I know to stay away. Should you wish to discuss the issues, I would be happy to do so. I haven't the time nor is there adequate space to discuss the critical probelms with your site. It was obviously developed by someone focused on driving every dollar possible from the customer, rather than looking at the rental from the customer's point of view. Worst website of its type I've encountered. Ever.

donald E.
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Instruct customers to return rental trucks in the back of store location instead of front. I'm from out of town and used a GPS to locate store. I turned across a busy street to used the front door. I blew my horn for someone to open the front door. The front door apparently is not used.

Teresa C.
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WS Was promised 23 miles plus my 30 and did not receive them due to the inconvenience up as what was said to me Regional pick up was in Granite city to St. Louis they didn’t have a truck there so they sent us somewhere else Salsberry then we get to Tucker Tucker guy says we can get the same truck for the same price of the 10 foot truck when she gave us a 15 foot truck and we were supposed to get them 3 miles that we didn’t receive with the three stores that we did receive wasn’t too happy about that that was an extra $55

JEREMY S. | Overall Experience |
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Staff was helpful and responsive initially. Was told I would 24 hr access originally only to find out I didn’t and had to add that on. Also mad they wouldn’t refund me half a month after I moved out.

Leslie M.
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Customer did not leave a comment.

John L.
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This location was excellent to deal with and I will be using them again for any storage or moving needs!

edward S.
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Customer did not leave a comment.

Maurice C.
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Customer did not leave a comment.

Kenneth A.
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Customer did not leave a comment.

dorothy V.
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Personnel great and all aspects of the experience were great!

Laquetta H.
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Customer did not leave a comment.

darshea H.
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Great customer Service by both men on staff. Made it fast and painless. No issues with the truck or anything. Great job. Thank you for your kindness.

Charles V.
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Customer did not leave a comment.

Sherry W.
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Your representative Erston was very professional and informative. I was very nervous and had a lot of questions for I had never rented a truck before. He took the time to answer all my questions and eased my concerns. Big ups to who hired this quality young man!! The facility was very clean and orderly.

Candance F.
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My experience was a great one! The staff was patient, understanding, and very helpful. I would definitely recommend them to anyone!

Tarah M.
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Customer did not leave a comment.

Tara F. | First Impressions |
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Awesome everytime i use them!

ANDRE H.
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Customer did not leave a comment.

JAMES G.
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vehicle smelled like cigarette smoke

Garth B.
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Vehicle had a strong odor of cigarette smoke. Made it difficult to drive.

Grant C.
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Customer did not leave a comment.

David P.
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Customer did not leave a comment.

Jerime M.
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Customer did not leave a comment.

Deidra J.
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Customer did not leave a comment.

Stephanie K. | Overall Experience |
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Great facility. Easy access and use.

Scott B. | First Impressions |
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The gentleman that checked me in was nice and very helpful with getting me situated inti a space with enough room for all of my belongings.

Gavin T.
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the battery went dead on our truck.. I had to beg a jump start from a passerby as we called the branch who directed us to roadside assist. We couldn't get thru on the roadside assist number so we called back to the rental branch only to have an employee say it wasn't his problem.. Very POOR customer service.. I can be reached at my office in KC at 913-281-2887 or via cell at 913-908-4371.. Sincerely Norman E. Smith, President NPB Companies, Inc.

Katherine P.
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Customer did not leave a comment.

Paul W. | First Impressions |
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All my needs were met without question. All employees were courteous and knowledgeable.

Glenda G.
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Customer did not leave a comment.

Darris C.
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Customer did not leave a comment.

Carlos S. | Overall Experience |
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Absolutely perfect experience. The onsite manager was helpful and professional.

Alessandro M.
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Customer did not leave a comment.

lawrence G.
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Customer did not leave a comment.

DEANNA M.
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They double charged me and caused my bank accountto overdraw and no one has done anything to fix it.

carol B.
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Caring, efficient employees; no improvements needed.

GERALD A. E.
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Customer did not leave a comment.

Trina G.
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Nothing, I showed up and you guys showed out. Service was absolutely excellent, clean and smooth riding vehicles, great customer service experience and I would recommend to anyone.

DANIEL A.
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Customer did not leave a comment.

Andre B.
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Customer did not leave a comment.

Peter B.
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Customer did not leave a comment.

Robineasha H.
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Customer did not leave a comment.

Audra M.
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Customer did not leave a comment.

Carla B.
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Customer did not leave a comment.

Abena C.
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Staff was professional and very helpfully

BARBARA H.
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Customer did not leave a comment.

Latia W.
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Customer did not leave a comment.

Charles V. | First Impressions |
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Excellent and professional workers.

michael w. | Overall Experience |
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Excellent discount no payment on 1st months rent 🤗 👍

Joe R. | Overall Experience |
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The service and staff were excellent. The employee that rented me the unit a few months ago and closed me out (same employee) was very professional and courteous.

PRECIOUS C. | Overall Experience |
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Keep up the good work🥰🥰🥰

Kelly K. | First Impressions |
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This place is well run, clean and so easy to use. Love the onsite storage and ease of getting in and out. Jake was amazing in explaining everything with truck and storage options. Highly recommend!!

Brandy C. | First Impressions |
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When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !

Robert F. | Overall Experience |
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The customer service representative was very rude when I was moving out of the unit.

derrick m. | First Impressions |
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No hassle. Staff was nice and professional. And, The service was very fast.

Kayira O. | First Impressions |
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Just seems like the workers have to do multiple functions which causes a longer wait time to get customer assistance. Also sometimes only one person at the desk.

Shannon W. | Overall Experience |
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nice facility and good, friendly staff!

Barbara J. | First Impressions |
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I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.

Said S. | First Impressions |
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Ok there are two experience I had . One in the shop when interacting with employees which was excellent ..no complains there. In the other hand my experience on the phone was pretty bad

eugene G. | Overall Experience |
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Thank U!!!Thank U!!!!Thank U!!!!!!😊😊😊Have A Nice Day!!!!!

Bhavik M. | First Impressions |
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Great staff!

WONDA O. | Overall Experience |
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10 out of 10. Great in every way!! The GM was too notch and the staff’s customer Service reflects his great leadership.

Mark B. | Overall Experience |
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Outstanding experience.

Lanora C. | Overall Experience |
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Facility safe n secure staff very helpful

Joe R. | First Impressions |
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I'm not sure what the employee's name was that helped me but he was excellent. He helped me rent a van and the later, a storage unit. Very attentive, professional and helpful.

HOWARD W. | First Impressions |
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Great personnel. Very helpful. Clean, well lit storage facilities.

Diann G. | Overall Experience |
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My experience with your service was excellent from begin to end your staff was friendly warm smile. Always making sure I was taking care of my needs I would definitely use your services again thanks

Johanna W. | First Impressions |
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Helpful staff!

anita c. | Overall Experience |
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I am very satisfied with the service I received. Thank you.

Mark A. | First Impressions |
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Very nice and clean storage area

William B. | First Impressions |
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Super service and friendly staff! Also, it seems extremely secure for which I am grateful.

Aleksey K. | Overall Experience |
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Best experience ever. Rented a storage unit here for 2yrs & rented trailers Staff was exceptionally nice. The facility was always maintained and kept clean. The staff really takes pride in their work.

anita c. | First Impressions |
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Truly appreciate attention to detail, service representative patience and willingness to go the extra mile.

Darrel B. | Overall Experience |
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Great staff

Kedric J. | First Impressions |
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Jake and Zorian provided great customer service.

Michael D. | Overall Experience |
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Great experience. Very friendly and helpful staff.

Michael M. | Overall Experience |
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Worst facility l ever seen in all my 60 years of life !

Darren S. | First Impressions |
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The customer service at U-Haul Storage Facility was excellent. They were really helpful with answers to our questions. I'll recommend family and friends to them.

Special J. | Overall Experience |
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I received a great deal

Gary B. | Overall Experience |
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good customer service, very friendly

Coryn C. | Overall Experience |
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They were very helpful and accommodating.

Tyler S. | Overall Experience |
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Was transferred to numerous different people to get questions answered...no one had an answer. The phone number you call is not actually the store.

Jerome B. | Overall Experience |
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N/A

Mark S. | Overall Experience |
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Excellent service and facilities

kiara w. | Overall Experience |
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Excellent service no complaint what so ever 👍🏽

MATTHEW R. | Overall Experience |
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Every member of th staff was very professional and very courteous. Most of my interactions were with James whom always did a great job providing great customer service.

Jacqui S. | Overall Experience |
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I didn't see the facility but every time I called everyone was super helpful. My sister said the delivery had some complications but everyone was kind, helpful and it all worked out just fine

aaliyah a. | Overall Experience |
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I had no problems with my one month of experience with this uhaul storage. Staff we’re great very understanding I couldn’t ask for more, keep up the good work guys. 👍🏽👍🏽👍🏽

eric w. | Overall Experience |
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Had issues w/uboxes being delivered...main truck disabled. Didn't get them until 7:15 pm and it was great Uhaul had someone in office working late to keep us informed.

charles b. | Overall Experience |
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James and the rest of the staff are very friendly and helpful. It's a pleasure doing business at their store.

LILLIAN B. | Overall Experience |
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Jacob and his associate on 08/11/2018 went far and beyond to help and assist us that day. Staff are so Pleasant and kind and helpful ,I make sure I use this Facility when ever I need to. THNX

Terraine T. | Reservation |
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The young man who help me . Made me feel welcome and very helpful and made my move very easy . I hate I forgot his name but he gave me a wonderful customer service experience..

wendy s. | Overall Experience |
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Only issue was the check in process. Associate was very slow and didn’t seem to know how to fill out the online form.

Michael M. | Reservation |
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Very polite and knowledgeable .

Angelo G. | Overall Experience |
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U will not find a better facility and staff anywhere!

DARELL C. | Overall Experience |
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Great job

Walter H. | Overall Experience |
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Start calling, like your customer rros say you will, before making a delivery/pickup. It will make things go smoother.

Janice M. | Overall Experience |
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i will be moving my belongings out on the day my next pymt is due because i will not have your employers judge make assumptions nor tell me i can not have my things in a 209 a month shed but bf can

Charles c. | Overall Experience |
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Na

Joseph S. | Overall Experience |
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The best Uhaul location I've been to, clean and managed well.

darius s. | Overall Experience |
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Great storage place!

No reviews have been submitted for this location.

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