Évaluations des clients U-Haul Storage & Moving of Downtown St Louis

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage & Moving of Downtown St Louis

Cote générale :

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KERRY F.
Évaluation :

Clean the truck

Irene A.
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I have two storage units at your location as well as having rented a couple of vehicles. The staff are lovely. I recommend you all the time.

Robert C.
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Le client n'a pas laissé de commentaire.

RICHARD W.
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Usually the equipment is clean and ready to go but no system is perfect.I'll continue to rent trucks again from this location.

michele D.
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Le client n'a pas laissé de commentaire.

Racheal W.
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I had to change the truck I use twice and settled for the last one bc I had timeframes under dude who picture is display for that location I think he's the manager was rude and went to back s as Nd forth with me about the unkept maintenance on these trucks interior and exterior it was horrible and the engine made the trucks run horrible I still have videos of every truck I recorded that was not up to part the second one he said he had a mechanic to look at it last week so I k ew I wasn't exaggerating these problems I didn't know that only he did but he still chose to go back and forth with me after admitting that that's the worst location to visit hands down Worst experience ever!!!!!

Jeffrey S.
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Le client n'a pas laissé de commentaire.

Phil G.
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Le client n'a pas laissé de commentaire.

Daniel P. | Expérience générale |
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OMG!!! This location is incredible! The staff is ALWAYS friendly and seem happy! I just moved all my stuff out of my storage unit after holding it there for 3 years and all my stuff was exactly how I left it. Thank you U-haul! 100% Satisfied!!!

Kevin U.
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This U-Haul location is consistently one of the best I have visited with super clean equipment and very helpful staff. Highly recommended.

carlos Z.
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Le client n'a pas laissé de commentaire.

Ernest A.
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Ericka is always a joy to work with her customer service is stellar and a super star at what she do. This is my second time renting from this location and I came back only because of Ericka customer service.

Gregory S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Marc B.
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Shauna, who delivered and picked up the UBoxes, was amazingly helpful in placing them exactly where we needed and even helping move the last thing out of the last box when we were not quite done! The office staff was great too.

Randy M. | Premières impressions |
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Very nice, knowledgeable, and helpful, good people, good experience for me, will always recommend this location

Gayle R. | Expérience générale |
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I didn't feel safe relative to covid protocals when I visited this facility. Shared concerns and was not acknowledged. Wait times whenever calling for assistance were ridiculously long. Otherwise positive experience. Thanks

chalah g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Eulanda F.
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The trailer was clean and the customer service was excellent,very pleased and will use again when needed.

Arthur C.
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Great product, knowledgeable staff

Theodore M.
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The person that accepted my truck return, Erika Meeks, was great. She was very helpful and friendly.

Matthew M.
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Le client n'a pas laissé de commentaire.

Vincent E.
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Le client n'a pas laissé de commentaire.

Sam J.
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If the driver's side door sealed fully and the speakers in the driver's side door worked, it would have been an acceptable experience. If the seats were designed to support the back, it would have been a good experience. Also, the tires were bald and we drove through a snowstorm; it felt as if the truck was trying to drive off the road. Finally, the minimum rental days policy is stupid. There is no scenario in which I would take more than 2 days to drive from St. Louis to Denver. Requiring a 5-day rental is clearly a money grab. And the environmental fee is BS. I looked into it, and Uhaul uses the money to retrofit its fleet, which clearly is in Uhaul's own interest. Just roll it into the rest of the fee, WTF.

chelsea M.
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Clean more and check rates

Marsha W.
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The staff was friendly and professional

Lasonia F.
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Quick overview of vehicle features. I couldn't find how to deactivate emergency flashers

Kenneth K.
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Only comment, from being out of town, better signage.

Cassidy P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sean M.
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Le client n'a pas laissé de commentaire.

Reginald B.
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I have rented several times and have never had an issue. For my last rental, I asked that the van be clean as we were moving materials that would be undeliverable if smudged and dirty. The van was exceptionally clean and not one piece of material was blemished or damaged. I'm a very satisfied customer. Keep up the great work!

Jerry T.
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Le client n'a pas laissé de commentaire.

Leonard B.
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Very well run facility. Jake and other associate were very helpful. Took care of me quickly. Explained things well. Rental van was clean. Gassed up. Ready to roll. Couldn't have had better experience. Storage place is top notch. Good security.

MARYBETH H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

John D.
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The truck they gave me had a flat tire, the trailer they gave me was to small for my car. The staff was very nice and helpful though.

Clarence T.
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It was an easy an painless experience. Thank you.

daniel d. | Premières impressions |
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I'm absolutely glad to mention that I'm being fully satisfied about very fine quality of the entire quality of service. Staff Members absolutely cprofessional. Definitely, I'll be recommending this U-Haul facility to anyone who'd be in any need it of rentil Free it up with 4 to 66j6

John A.
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Le client n'a pas laissé de commentaire.

Russell K.
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Le client n'a pas laissé de commentaire.

latonya j. | Premières impressions |
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Christine was very helpful and attentive to my complicated needs. She simplified the process. Her customer service is beyond top notch. Thank you Christine!!

Francisco R.
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Le client n'a pas laissé de commentaire.

Lenora B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sunsirea T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Liliana H.
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U-Haul was easy; they were on-time, professional and kind. Highly recommend

Mohammed A.
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Le client n'a pas laissé de commentaire.

George K.
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This might be a first for me -- but I was pretty much happy with every aspect of my rental.

elvira f s. | Premières impressions |
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Ms. Christina was extremely helpful. African American, younger gentleman demonstrated excellent customer service not only with me but with all customers that he interacted with. The youngest African American gentleman, who escorted me to my units, was also nice.

Jason H.
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Had a great experience overall. Mr. Mallet was very kind abs did a great job upon returning the equipment.

Jason K.
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The 3 staff I dealt with were all excellent. Got me in and out the door quickly and professionally. 2 of them helped me attach the auto transport and load my vehicle. Very polite and friendly. My only issue was one of the ratchet straps on the auto transport would unravel itself once you started driving. Had to stop several times to re-secure the vehicle.

Daniel W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

FERDONA T.
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My contract # 80837414 not sure of the person's name he was excellent he would be the reason to recommend this location also the young lady receiving the return was very knowledgeable in response to my questions good work

SHANE B.
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Le client n'a pas laissé de commentaire.

Barry M.
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Le client n'a pas laissé de commentaire.

REGINALD B.
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Convenience of location polite, hassle-free service.deserve only my highest ratings.

Shane S.
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Le client n'a pas laissé de commentaire.

justin R.
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The location itself was fine. The overall customer experience has been horrible. I paid up front, then was called to be informed I had a debt and would be sent to collections even though I had already paid. After explaining the situation they found my payment. I was then charged again after I thought the situation had been handled. While speaking to a customer service agent for the second time around I explained my frustrations with being overcharged by double. While explaining my frustrations the customer service agent was extremely rude and began to argue with me after I explained that I have had an overall terrible experience with Uhaul which she greatly added to.

Andre T. | Premières impressions |
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Great service and I feel that my items will be safe for my storage unit

GEORGE S.
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Le client n'a pas laissé de commentaire.

Yolanda F.
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Le client n'a pas laissé de commentaire.

Angela E.
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Le client n'a pas laissé de commentaire.

Tyrone B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

janice m. | Expérience générale |
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Great storage experience from start June 2019 to finish September 2020. Thanks.

Vlad Z.
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Le client n'a pas laissé de commentaire.

Heidi L.
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There was some black grease on the bottom of the trailer that got in my stuff.

Hydeda J.
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It took awhile to get the truck we where waiting to get a truck for like an hour pretty much

jared D.
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Seems like the cashier could of been more familiar with things

Steven G.
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Le client n'a pas laissé de commentaire.

Sri D.
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YOUR MOBILE APP SUCKS!!!!! You should be providing better instructions for mobile pick up and inform me ahead about what you would need from me. It was a pin to pick up a he truck and i had to spend an hour sitting in the parking lot.

JESSICA ROSE V.
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Le client n'a pas laissé de commentaire.

Michael L.
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The employee I pick the truck up from was very kind very helpful and the person I drop the truck off with was very kind and very help

Jeffrey O.
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Le client n'a pas laissé de commentaire.

Carlos F. | Premières impressions |
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Staff is extremely helpful and courteous to customers including myself. I’ve used another Uhaul storage location prior for storage and truck rental and had the worst experience, but this location on Tucker made this experience a blessing!!

Toy W.
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Le client n'a pas laissé de commentaire.

Doug W.
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Fast drop off and processing.

JAMES M.
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Le client n'a pas laissé de commentaire.

Gerald E.
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The young lady, Erika was great. Sorry if I spelled the name wrong.

Phillip B.
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Le client n'a pas laissé de commentaire.

Jamie B.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Robin D.
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Le client n'a pas laissé de commentaire.

Pauline J.
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Le client n'a pas laissé de commentaire.

Erin G.
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Le client n'a pas laissé de commentaire.

John D.
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Le client n'a pas laissé de commentaire.

John K.
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Le client n'a pas laissé de commentaire.

Melvin I. | Premières impressions |
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Excellent

Darlean T.
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Le client n'a pas laissé de commentaire.

STEVEN H.
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Very nice, quick and efficient

Anita H.
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I bought the shoulder dolley here which was defective. When i asked for a refund I was told to come back in 2 days when the manager was there. Inconvenience was not necessary. So now I have to make a special trip just to get a refund. And I was told you dont take back opened packages, well, I bought it to use it. Of course i am going to open it! And it can happen and with any product, it was defective.

Robert M.
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The customer service representative that I dealt with could have been a lot more friendly. I asked if there were any AAA discounts and he laughed. He explained nothing to me. I had to ask if there was a full tank of gas in the truck for which he told me there was only a 1/4 of a tank of gas. I was then told to bring it back with a 1/4 tank of gas. I find that odd. He did not walk around the truck with me to see if there were any problems with the truck. There was no "customer service" at pickup. However, the women that I returned the truck to later in the day was extremely pleasant and efficient.

Sarah M.
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Le client n'a pas laissé de commentaire.

Mary G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Aurora R.
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Le client n'a pas laissé de commentaire.

Johnny T.
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Please have your associates acknowledge awaiting customers while they wait for service. A hi, hello and/or an Ill be with you in a moment goes a slon gay as far as changing the mood.

Brandon D.
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This location seemed understaffed. The employees were nice and proffesional, but seemed overwhelmed. I was also charged $30 for gas when I drove 10 miles.

Priscilla H. | Expérience générale |
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Everyone was great!!!. Everytime I came in it was great.

Nikko Rey T.
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Employee review of FAQs, installation overview, brief operating tutorial.

BEVERLY B.
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The people where friendly made the experience great

Robert F.
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As I have said MANY TIMES you need to have a built in section just for the frequent user. There are many people that rent the same thing as I do on a bi-weekly basis or more frequently. We should not have to wade through the same thing every time we order. We are ordering the same thing for a reason. That is what we nee for our job.

Zachary P.
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Le client n'a pas laissé de commentaire.

Wen Wei L.
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Le client n'a pas laissé de commentaire.

Charles M.
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Le client n'a pas laissé de commentaire.

steve s. | Premières impressions |
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Staff was very helpful, and the building being a refurbished shoe factory keeping a piece of history alive is really cool.

Calvin P.
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Le client n'a pas laissé de commentaire.

Mary M.
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Le client n'a pas laissé de commentaire.

Larry C.
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Le client n'a pas laissé de commentaire.

Karen P.
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Le client n'a pas laissé de commentaire.

Brad L.
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We loved the downtown location! The employees are very friendly and helpful and very efficient. We will recommend this location to everyone!

Tasha A.
Évaluation :

Provide customer service. Make concessions when customers are delayed or inconvenienced due to mistakes at U-haul.

Michael O.
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The staff were very helpful and super nice. They made the hole process quick and easy. They made our move a great experience. Thank you very much . I will rate the whole experience 5 stars

SAVANNAH R.
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Le client n'a pas laissé de commentaire.

Said S.
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Le client n'a pas laissé de commentaire.

Gary B.
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Le client n'a pas laissé de commentaire.

Steve N.
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Le client n'a pas laissé de commentaire.

Dawn F.
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I young men who assisted me were wonderful on Saturday. Erston and the new young man he was training . They took great care if he and exceeded my expectations. Upon my return the assistant manager was Very rude, not customer oriented and actually did not set any kind of positive example for anyone working under her leadership. Which is why I wouldn't recommend this location because she did not deliver a pushover customer experience

LUIS S.
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Le client n'a pas laissé de commentaire.

Michael W.
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No offense meant but I've rented a Silverado twice and both times it has a foul odor, unbearable at times I have a reservation 8/7/20 could I be afforded a pickup that is ODOR FREE??!! Thanks in advance !!

William C.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Danielle T. | Premières impressions |
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The area by the elevator had shattered glass and dirty, old furniture in the "giveaway" pile that was flopped all around the area. The store manager was very nice and acknowledged me in line right away when he came into the store to assist while the other gentleman was on the phone. He was prompt in the payment process, finding me a storage location and pulling the truck around for me. He was also there for the return process and made it easy to come and go. He was efficient in emailing me over the receipt also. Nice guy! I appreciate the easy service during a stressful moving day.

Craig C.
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Le client n'a pas laissé de commentaire.

John F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

AMBER W.
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Le client n'a pas laissé de commentaire.

kathryn F.
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Le client n'a pas laissé de commentaire.

TARA F. | Premières impressions |
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The staff was super friendly and made the process of moving feel a little less stressful

Oksana H.
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Le client n'a pas laissé de commentaire.

monica m. | Expérience générale |
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My experience and expectations were awesome.

Naomi H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Camille M. | Premières impressions |
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Easy access convenient location. Great staff

Daniel B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Monisha S. | Online Move In |
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The woman, I forgot her name but she is on the management team, was awesome! We needed to increase the size of our unit and she was very helpful.

orlando S. | Expérience générale |
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Definitely the best storage i have ever used.

Thomas S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Chrissy H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LISA L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

alexis g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Leroy P. | Premières impressions |
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I would recommend U-Haul Storage to all my friends and family and anyone else because they're reasonable they are reliable climate control plenty of space clean and just all-around good storage facility

Josh L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lavonne B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Marie S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Christopher B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Sharon H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Stanley M. | Expérience générale |
Évaluation :

Employees were very courteous and helpful. They were very informative about the serverses offered. I would recommend Uhaul to family and friends.

Delores W. | Premières impressions |
Évaluation :

N/A

Charles V. | Expérience générale |
Évaluation :

Very good friendly and helpful staff.

Matthew F. | Expérience générale |
Évaluation :

The staff had great customer service. This was my first time using U-Haul and didn’t know the process of renting storage/equipment, but they made it easy to understand

Scott B. | Expérience générale |
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Staff at the location in downtown St Louis is incredibly helpful and very professional.

Pierre F. | Expérience générale |
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Great

James B. | Expérience générale |
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I'm grateful for this location it was close to work when I needed items of mine the staff was professional and Courteous always willing to help with any situation you had. I highly recommend them

John V. | Premières impressions |
Évaluation :

GM Very Helpful..

Christy H. | Premières impressions |
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The gentleman that helped me was extremely wonderful and a pleasure to work with. I got to watch him multitask with many customers at once and take care of everyone's needs with impeccable timing.

Maria W. | Expérience générale |
Évaluation :

My experience was easy

JEREMY S. | Expérience générale |
Évaluation :

Staff was helpful and responsive initially. Was told I would 24 hr access originally only to find out I didn’t and had to add that on. Also mad they wouldn’t refund me half a month after I moved out.

Tara F. | Premières impressions |
Évaluation :

Awesome everytime i use them!

Stephanie K. | Expérience générale |
Évaluation :

Great facility. Easy access and use.

Scott B. | Premières impressions |
Évaluation :

The gentleman that checked me in was nice and very helpful with getting me situated inti a space with enough room for all of my belongings.

Paul W. | Premières impressions |
Évaluation :

All my needs were met without question. All employees were courteous and knowledgeable.

Carlos S. | Expérience générale |
Évaluation :

Absolutely perfect experience. The onsite manager was helpful and professional.

Charles V. | Premières impressions |
Évaluation :

Excellent and professional workers.

michael w. | Expérience générale |
Évaluation :

Excellent discount no payment on 1st months rent 🤗 👍

Joe R. | Expérience générale |
Évaluation :

The service and staff were excellent. The employee that rented me the unit a few months ago and closed me out (same employee) was very professional and courteous.

PRECIOUS C. | Expérience générale |
Évaluation :

Keep up the good work🥰🥰🥰

Kelly K. | Premières impressions |
Évaluation :

This place is well run, clean and so easy to use. Love the onsite storage and ease of getting in and out. Jake was amazing in explaining everything with truck and storage options. Highly recommend!!

Brandy C. | Premières impressions |
Évaluation :

When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !

Robert F. | Expérience générale |
Évaluation :

The customer service representative was very rude when I was moving out of the unit.

derrick m. | Premières impressions |
Évaluation :

No hassle. Staff was nice and professional. And, The service was very fast.

Kayira O. | Premières impressions |
Évaluation :

Just seems like the workers have to do multiple functions which causes a longer wait time to get customer assistance. Also sometimes only one person at the desk.

Shannon W. | Expérience générale |
Évaluation :

nice facility and good, friendly staff!

Barbara J. | Premières impressions |
Évaluation :

I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.

Said S. | Premières impressions |
Évaluation :

Ok there are two experience I had . One in the shop when interacting with employees which was excellent ..no complains there. In the other hand my experience on the phone was pretty bad

eugene G. | Expérience générale |
Évaluation :

Thank U!!!Thank U!!!!Thank U!!!!!!😊😊😊Have A Nice Day!!!!!

Bhavik M. | Premières impressions |
Évaluation :

Great staff!

WONDA O. | Expérience générale |
Évaluation :

10 out of 10. Great in every way!! The GM was too notch and the staff’s customer Service reflects his great leadership.

Mark B. | Expérience générale |
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Outstanding experience.

Lanora C. | Expérience générale |
Évaluation :

Facility safe n secure staff very helpful

Joe R. | Premières impressions |
Évaluation :

I'm not sure what the employee's name was that helped me but he was excellent. He helped me rent a van and the later, a storage unit. Very attentive, professional and helpful.

HOWARD W. | Premières impressions |
Évaluation :

Great personnel. Very helpful. Clean, well lit storage facilities.

Diann G. | Expérience générale |
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My experience with your service was excellent from begin to end your staff was friendly warm smile. Always making sure I was taking care of my needs I would definitely use your services again thanks

Johanna W. | Premières impressions |
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Helpful staff!

anita c. | Expérience générale |
Évaluation :

I am very satisfied with the service I received. Thank you.

Mark A. | Premières impressions |
Évaluation :

Very nice and clean storage area

William B. | Premières impressions |
Évaluation :

Super service and friendly staff! Also, it seems extremely secure for which I am grateful.

Aleksey K. | Expérience générale |
Évaluation :

Best experience ever. Rented a storage unit here for 2yrs & rented trailers Staff was exceptionally nice. The facility was always maintained and kept clean. The staff really takes pride in their work.

anita c. | Premières impressions |
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Truly appreciate attention to detail, service representative patience and willingness to go the extra mile.

Darrel B. | Expérience générale |
Évaluation :

Great staff

Kedric J. | Premières impressions |
Évaluation :

Jake and Zorian provided great customer service.

Michael D. | Expérience générale |
Évaluation :

Great experience. Very friendly and helpful staff.

Michael M. | Expérience générale |
Évaluation :

Worst facility l ever seen in all my 60 years of life !

Darren S. | Premières impressions |
Évaluation :

The customer service at U-Haul Storage Facility was excellent. They were really helpful with answers to our questions. I'll recommend family and friends to them.

Special J. | Expérience générale |
Évaluation :

I received a great deal

Gary B. | Expérience générale |
Évaluation :

good customer service, very friendly

Coryn C. | Expérience générale |
Évaluation :

They were very helpful and accommodating.

Tyler S. | Expérience générale |
Évaluation :

Was transferred to numerous different people to get questions answered...no one had an answer. The phone number you call is not actually the store.

Jerome B. | Expérience générale |
Évaluation :

N/A

Mark S. | Expérience générale |
Évaluation :

Excellent service and facilities

kiara w. | Expérience générale |
Évaluation :

Excellent service no complaint what so ever 👍🏽

MATTHEW R. | Expérience générale |
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Every member of th staff was very professional and very courteous. Most of my interactions were with James whom always did a great job providing great customer service.

Jacqui S. | Expérience générale |
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I didn't see the facility but every time I called everyone was super helpful. My sister said the delivery had some complications but everyone was kind, helpful and it all worked out just fine

aaliyah a. | Expérience générale |
Évaluation :

I had no problems with my one month of experience with this uhaul storage. Staff we’re great very understanding I couldn’t ask for more, keep up the good work guys. 👍🏽👍🏽👍🏽

eric w. | Expérience générale |
Évaluation :

Had issues w/uboxes being delivered...main truck disabled. Didn't get them until 7:15 pm and it was great Uhaul had someone in office working late to keep us informed.

charles b. | Expérience générale |
Évaluation :

James and the rest of the staff are very friendly and helpful. It's a pleasure doing business at their store.

LILLIAN B. | Expérience générale |
Évaluation :

Jacob and his associate on 08/11/2018 went far and beyond to help and assist us that day. Staff are so Pleasant and kind and helpful ,I make sure I use this Facility when ever I need to. THNX

Terraine T. | Réservation |
Évaluation :

The young man who help me . Made me feel welcome and very helpful and made my move very easy . I hate I forgot his name but he gave me a wonderful customer service experience..

wendy s. | Expérience générale |
Évaluation :

Only issue was the check in process. Associate was very slow and didn’t seem to know how to fill out the online form.

Michael M. | Réservation |
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Very polite and knowledgeable .

Angelo G. | Expérience générale |
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U will not find a better facility and staff anywhere!

DARELL C. | Expérience générale |
Évaluation :

Great job

Walter H. | Expérience générale |
Évaluation :

Start calling, like your customer rros say you will, before making a delivery/pickup. It will make things go smoother.

Janice M. | Expérience générale |
Évaluation :

i will be moving my belongings out on the day my next pymt is due because i will not have your employers judge make assumptions nor tell me i can not have my things in a 209 a month shed but bf can

Charles c. | Expérience générale |
Évaluation :

Na

Joseph S. | Expérience générale |
Évaluation :

The best Uhaul location I've been to, clean and managed well.

darius s. | Expérience générale |
Évaluation :

Great storage place!

Non reviews have been submitted for this location.

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