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Michelle H. | Expérience généraleCustomer Reviews for U-Haul Storage on 9
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mrs Donna has been amazing she is wonderful at what she does !!! Her customer service is phenomenal!!!!!
jonathan w. | Premières impressionsMs. Donna is the best! She is very helpful and informative. She is a very good listener and she suggests what she thinks would better help with your moving experience. Thanks again Ms. Donna!
Pleasette G. | Premières impressionsMrs Donna was very helpful very sweet and pleasant lady. She's truly a big asset to your company
reeshemah p. | Premières impressionsThis storage unit was the best Ms.Donna man was she helpful very helpful ❤️
Sharion B. | Expérience généraleManagement does an awesome job.
DARIUS M. | Premières impressionsRepresentative Donna was excellent.
mabel v. | Expérience généraleI took advantage of the storage offer when a truck is rented. I was very impressed & thankful. I found everything about my move and storage first rate.
Dean B. | Expérience généraleExcellent climate controlled facility at affordable price. Very happy with everything.
Kathleen S. | Expérience généraleAll good
Dean B. | Premières impressionsThe woman over the storage “Donna” is very helpful very friendly .. I will recommend her to anyone
Eric f. | Expérience généraleStaff you have at this facility was outstanding.
MARTIN J. | Expérience généraleThe two ladies at Birds Eye location was very helpful. Everyone that I came in contact with was very knowledgeable, helpful and went above and beyond to make sure the move was a success! Also thanks to the ladies at Whitney Rd location. They were fantastic! I'm definitely telling my family and friends about the Birds Eye location with elevators! They were a God's send due to the 3 of us are disabled. Thanks again U-Haul!
Pleasette G. | Premières impressionsEmployees were amazing and facility was immaculate. Definitely will use again in near future
John M. | Expérience généraleStaff very accommodating and very professional. Will use you again. Thank you.
Nancy S. | Expérience généraleMerci.
judy w. | Expérience généraleDonna is amazing and truthfully the reason i decided to purchase a unit here. Emily was also very kind and helpful. I had a small issue after hours and Emily showed up on site to assist. Great people
Ryan F. | Premières impressionsIt was a pleasure for Donna to greet us with a warm welcoming and she was professional, timely and very courtesy with a friendly attitude, she gets ALL 🌟 🌟 🌟 🌟 🌟 🌟
Bonita L. | Expérience généraleExcellent
Val R. | Premières impressionsThis facility is wonderful. The storage spaces are immaculate and the security is very good. The staff is extremely helpful.
Renee M. | Premières impressionsWOW! The storage is more than a storage, because it is air conditioned, has elevators and very easy access to the units. Easy to remove items in the truck because there's a place to back up to and to put the slide out on. It didn't take us long to get everything in. LOVE IT!!!
TABATHA D. | Expérience généraleDonna was great!!!!!
Paul S. | Expérience généraleVery good
thomas l. | Premières impressionsThe lady I worked with ( wish I remembered her name) was superb—efficient, helpful and just very nice!!
Sandra N. | Expérience généraleGreat customer service from Emily Moon & Donna Quinn.
NIKELA T. | Premières impressionsU-Haul on 9 is the best of the best. It isn't hot like the others and have elevators so that you don't have to climb stairs and very very convenient. I love it.
TABATHA D. | Premières impressionsDonna is terrific - she was extremely helpful to me and my movers. She has a pleasant demeanor and is hard working!
Bill S. | Expérience généraleDonna is a joy to work with. She's a breath of fresh air during these time we are in.
Paul S. | Premières impressionsStaff is friendly and the unit was very clean, would use this storage facility again.
robert p. | Online Move InThe manager of location is awesome!!
Conquencia G. | Premières impressionsDonna was extremely helpful.
Bill S. | Premières impressionsThe transition from old ownership to Uhaul went smoothly. Many of the previous incentives for renting was honored for this site.
DARIUS M. | Expérience généraleEven though I am in need of a smaller unit for storage, a free rental was nice.
Timothy P. | Expérience généraleDonna was extremely friendly and helpful!
Sheri W. | Premières impressionsI was really was pleased with the customer service I received. Eventhough she was learning. She didn't get frustrated and I was patient with her because I know how it can be when your new. I say job well done.
Maggie T. | Expérience généraleThis U-Haul storage is efficiently maintained. Staff was available when needed and professional. I experienced no problems. Overall was satisfied with this U-Haul storage facility and the convenient location.
DELORES L. | Expérience généraleCustomer service was great and the time I spent getting set up was very quick.
Maggie T. | Premières impressionsNever could find the facilities manager anywhere. Didn't appreciate having to do my business over the phone. I do appreciate the help Emily Moon gave me over the phone. She did help me get what I needed done.
DAVID C. | Expérience généraleEmily is simply awesome! I had been batted back and forth on the phone for 2 hours having to call 5 times and getting a different customer service rep each time, to no avail. I was about ready to cancel everything and seek out another facility. So I decided to visit the location in person. Emily was there and apologized for the phones being down due to construction and that was why I kept being rerouted. Emily understood my problem and fixed it in 5 minutes and now I have a climate controlled unit i desired. Emily is exceptional
tosheba c. | Premières impressionsDuring the transition of business we were not informed. We were on automatic draft and never knew that stopped until we could no longer access our unit. Only to have to pay late fees. We immediately moved out because of the lack of professionalism on your end. We moved into a new storage facility.
CHRISTINE S. | Expérience généraleVery happy! Thank you!
WILLIAM A. | Expérience généraleVery nice storage facility!! Highly recommend!!
Kathy C. | Expérience généraleU=Haul took over after I had been in storage several months. Nothing has changed except the website to pay for storage. I found the website for U-haul to be very unfriendly. Thought my bill was paid this month only to find out it was not after being sent a late charge. Maybe next month I will have better luck.
RICHARD D. | Premières impressionsShane was great in helping us!
ROBERT F. | Premières impressionsShane was excellent.
CAROLINE P. | Premières impressionsEmily manager went above and beyond to help us with the storage unit…nice facility, the staff was excellent
Kathy C. | Premières impressions