Customer Reviews for U-Haul Storage of Bangor

591 évaluations

170 Washington St   Bangor, ME 04401

(207) 300-2145

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(207) 300-2145

170 Washington St
Bangor, ME 04401

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Have someone Explain how to unhook trailer so it doesn't roll, it would have been fine if uhual.com didn't skip the video with no way back. It was heavy and rolled! Also there was A LOT of returns it went back to road so another location to put trailers and other returns safely. Would be helpful.

ALAINA L. 
Évaluation :
3

More help. Only appeared to have 2 folks working on a Saturday so long wait. Friendly and helpful staff!

Deidre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFRAIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE L. 
Évaluation :
5

My agent was extremely thorough and accommodating as my needs changed several times. I highly recommend this location!

MARK W. 
Évaluation :
5

I rented the truck for 24 hours and within an hour of leave no the site Uhaul sent me a text saying I had to have it back within 23 hours. I do not understand this.

BONNIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

Thank you Heidi and Matt for your help! Quick process of renting and getting the trailer hooked up.

Wendy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianne T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hewitt H. 
Évaluation :
5

Rien

ZEV M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

This location needs no improvement. In fact other stores could learn from them. It's always clean and everyone is friendly. This is the best Uhaul store I've ever seen.

ERICA L R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN D. 
Évaluation :
5

The pads were missing, but the manager in Bangor, Heidi Fernandes, was very apologetic and took 50$ off my rental. I managed with my blankets because I only had 4 pieces of furniture, the rest was boxes. The Ubox was shipped promptly and almost beat me home. The manager, Chris in Fresno was very helpful and everything was in perfect shape when we opened the box on arrival at my home. I'm an extremely satisfied customer and will always recommend a Ubox to anyone moving!! So glad Uhaul offers this service

Judy L. 
Évaluation :
5

Thanks to Heidi for all of the help!

GREGORY B. 
Évaluation :
4

We rented for a full week because both of our own vehicles were in for repairs. One of our vehicles was returned the next day, so we returned our rental truck. We had no issues with the return.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA P. 
Évaluation :
5

Excellent experience in every way. Pleasant manager, efficient.

PHILIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN RAYMOND D. 
Évaluation :
5

Great truck / easy and fast check out . Heidi was nice and helpful. Return also went smoothly and fast. All around good experience.

TONY S. 
Évaluation :
3

Uhaul Trailer Tires were very worn causing a Blow Out and delay in our travels.

LAWRENCE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDY H. 
Évaluation :
5

Great experience both at pick up and drop off. Great staff at this location.

Jake N. 
Évaluation :
5

Highly recommend this location. I have returned to this location before and this time I rented from them. Both times were easy and the personnel are always professional, friendly, and helpful. At the last minute, I had to change my date and they were able to accommodate the change and were willing to help out. That might not always be the case, but I think they would try to be helpful, if at all possible.

JULIA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCE E. 
Évaluation :
5

nothing

TRACY P. 
Évaluation :
5

All staff were thorough at accommodating all questions and projected needs as well as facilitating both rental of trailer and options for storage. Despite being busy, they were humorous and kind.

Steven Y.  |  Premières impressions 
Évaluation :
2

Picking up the van after hours was a total nightmare. No one to call, and the chat took forever. You had known that the pickup was in Maine and that there would be a CA driver's license since the reservation was made months ahead. That said, we had to get a hotel for the night 372 $which Uhaul should reimburse because after more than an hour standing in a dark parking lot, we could not get the code for the key. Uhaul kept calling "references" and they didn't answer, of course, given the hour of the night. Insane and ridiculous. Dropping of the van was fine. After spending the night at the Holiday Inn, we went to Uhaul in the morning, and the owner said, "oh, you could have just called me..." Really? And you tell us now? That there were only 2 operators for the entire country on the phones/chat at night was NOT OUR PROBLEM. Had we KNOWN that we couldn't pick up the van without providing references at the time of pickup when everyone would be asleep would have AT LEASE given us a head's up and we could have warned our references and told them to answer the phone. Insane.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
3

My experience with this rental was good. The vehicle was clean and full of gas . The person who was helping me was very nice.

DEANNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Excellent customer service, prompt and easy drop off.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie M. 
Évaluation :
4

Staff was most helpful in getting the equipment I wanted for the price I wanted! The only problem I had was that it took over half an hour because of training a new employee. Other than that, it was fine!

ERIK P. 
Évaluation :
5

The location is super easy to get to and convenient to the Bangor area. Owner was very nice and helpful. Check-in guy was fast and efficient. Will rent from then again next time I need a U-haul!

Tanya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Heidi was great!

Stephen B. 
Évaluation :
5

Keep Heidi on staff. She does a great job.

BRUCE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Great people and location. Highly recommend

MATTHIAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

The General Manager/ owner of this location is hands down the best in the rental truck and trailer business in the central Maine area, she is knowledgeable,mshsrp, clever problem solver. She leads by example.

WILLIAM R. 
Évaluation :
5

Super wonderful people and very very helpful.Would rent again and tell all our friends.

HAROLD D. 
Évaluation :
5

The manager handled my return, and she was OUTSTANDING!

THOMAS F. 
Évaluation :
5

Heidi does a great job. Great manager and people person.

PETER C. 
Évaluation :
5

Friendly efficient knowledgeable staff I will definitely come back thank you

larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS ANDREW E. 
Évaluation :
5

Well worth the money!! Very clean, climate-controlled, drinking fountain (a plus) and bathroom... too many things to list. I would definitely get my storage from uhaul in the future and recommend uhaul to my friends and family.

KRISTINE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK J. 
Évaluation :
5

Everyone from the Skowhegan uhaul to the one in Bangor was great to work with. Everyone was very helpful in finding me a one way truck. It would have been nice to find I e a bit closer in our emergency situation but we did get home. The drop off location was closed and the app was not working for self drop off so I called the uhaul number and the lady I spoke with was a great help in getting me situated so I could drop out truck off in time.

MARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER M. 
Évaluation :
4

Ryan the guy working never once looked the truck over before giving me the keys. the truck was extremely unsafe and I could have been in a really bad accident. 2 tires where bald, power steering went, and a few other things. I am so disappointed.

christina B. 
Évaluation :
3

The person working the desk was with another customer that involved research regarding a W-9 form and some phone calls to other Uhaul departments. I simply needed to pick up the truck but consequently experienced a long wait. When the customer had to make a phone call to someone else, I had to then ask to be waited on as I wanted to get the truck before the phone call ended. I was treated as being a bother to the agent but she did get on with my paperwork and eventually I got the key to the truck.

MICHELE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
3

Have to wait for a long time for the service due to the shortage of staff

CHINDA R. 
Évaluation :
1

Reserved a pickup truck months in advance with the Harmon Road location. As we were on our way to pick it up, we got a call informing us that they had given it away and didn't have anymore. Sent to Washington location and assured that they had one. Arrived and right away they Manager was very rude to ourUBER driver. When we checked in we found out there were no pickup trucks available. I will be recommending to USAA our insurance company to not use these facilities if at all possible. I will also reach out to military social media of the same.

GARY B. 
Évaluation :
5

The people there were very helpful and very courteous. I appreciate how they walked me to my storage area so I could find my way around. I highly recommend this location. I would like to add it is spotless and I liked the climate control.

Joseph L.  |  Premières impressions 
Évaluation :
1

Be compassionate

BETH A. 
Évaluation :
5

U-Haul employee was very helpful with the rental.

JO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
4

Heather and crew do an excellent job. I would say my only criticism is that they are understaffed for the volume of business they do.

PATRICK J. 
Évaluation :
5

Great service as usual. Heidi does a superb job of managing this location.

PETER C. 
Évaluation :
5

I honestly can't think of a thing, except more chairs or couches..just sayin

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W. 
Évaluation :
4

I thought the location was a little difficult to get to, but overall the customer experience of the rental was smooth and easy.

Anthony M. 
Évaluation :
4

Owner was nice to work with. Parking lot can be a little cramped.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

Prompt courteous help. Awesome

SHERRIE B. 
Évaluation :
5

Nice

KATERI C. 
Évaluation :
5

This is a very capable staff in every way-Don't lose them! The facility is clean, well laid out and busy, busy busy! We love it and will continue to use it!

IRVINE M. 
Évaluation :
5

Excellent service à la clientèle.

BRENDA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH B. 
Évaluation :
5

I was able to rent a trailer spur of the moment. Drop off took maybe 5 minutes. Everything worked like it should. Overall a very good experience.

WILLIAM G. 
Évaluation :
5

Heidi worked with us all week on logistics with this truck and UBoxes. She went above and beyond to get everything in place. Keep up the great work. We are very pleased

LENWOOD C. 
Évaluation :
5

Rien

SCOTT C. 
Évaluation :
5

You have an excellent owner/ manager at this location.

STEPHEN C. 
Évaluation :
3

Wheel strap on trailer was broken and not usable

CAMERON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDMUND T. 
Évaluation :
5

Becky was absolutely wonderful would highly recommend this location!

Robert E. 
Évaluation :
4

Windshield was nothing but dirty streaks. I had to clean it myself in order to safely see out of it. But - it is a truck so, other than the windshield, I guess the rest was ok. The key box was just a little too high which made it very difficult for me to get the key to the truck after hours.

Sallie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Very friendly staff they were able to get the work done in a reasonable amount of time

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyle a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M.  |  Premières impressions 
Évaluation :
5

Gentlemen at front desk very helpful showed me how to get to my unit and made sure i had a lock was very nice

rebecca k.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK R.  |  Expérience générale 
Évaluation :
5

Staff are extremely helpful, friendly, and accommodating. I highly recommend this facility.

APRIL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREE T.  |  Expérience générale 
Évaluation :
5

Very convenient. Helpful staff. My only complaint is your computer system seems to be down frequently. When initially opening unit computer was down and when closing unit computer was down. A bit inconvenient but otherwise very satisfied.

Penny G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B.  |  Online Move In 
Évaluation :
5

Everything went smoothly thanks to Heidi's assistance. We were showed and explained everything and she even took time to help with a bigger unit. I feel safe leaving my things there with someone who cares enough about the customer to make sure they are comfortable with every aspect of the rental.

Richard B.  |  Premières impressions 
Évaluation :
5

Your people are amazing and I love using all the services you offer.

Tyler S.  |  Premières impressions 
Évaluation :
5

Heidi is beyond helpful.

Reanna E.  |  Expérience générale 
Évaluation :
4

Thought the rep said that we were going to qualify for a free month's rental but when I paid the bill I was told we didn't qualify, so that was an unexpected disappointment. Guess I should have clarified it before I signed the paperwork. Service was excellent otherwise.

Tamra A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA T.  |  Premières impressions 
Évaluation :
2

After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiasco

Amy J.  |  Online Move In 
Évaluation :
5

Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!

Roderick P.  |  Online Move In 
Évaluation :
5

Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storage

James M.  |  Online Move In 
Évaluation :
5

I’m so pleased and Oliver helped me greatly!

Linda B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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