Le client n'a pas laissé de commentaire.Dan S.
Customer Reviews for U-Haul Storage of Bangor
Pour nous contacter
Bangor, ME 04401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RANDY C.
Le client n'a pas laissé de commentaire.Brianna S.
Experience was pretty great and went smoothly. The employee Nick was very helpful in assisting me and answering questions.Ty M. | Expérience générale
The cargo van was very clean and drove easily. It was ready and waiting for me when I arrived.Carolyn A.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.James K.
Heidi was super helpful in getting my box delivered & unloaded. Walter/son super fast & careful with everything during unloading. âï¸âï¸âï¸âï¸âï¸Parti C.
Took a lot longer than expected to wire hitch for trailer. Appreciate effort by staff, the mechanic worked very hard to get wire through - more difficult because this was an electric car. At the end, the person checking me out was rude, but overall I'm glad that everything got done.Klaus M.
Uhaul really needs to work on their communication between locations and your corporate offices. It's fucking impossible to book a reservation without physically going to the location to see if the vehicles are actually available. I booked a reservation and went to pickup my van. Was told that the van is down for maintenence even though I had a reservation. It's 2022, get your shit together and build a better organizational system. It's hard to believe you have no way of knowing what each location has for avaliable inventory.LUIS R.
Le client n'a pas laissé de commentaire.Jennifer R.
need more employeesSuzy Y.
Le client n'a pas laissé de commentaire.JARRED M.
Le client n'a pas laissé de commentaire.Cathy G.
Le client n'a pas laissé de commentaire.Brandy W.
It was a brand new truck. Very nice.Sherman W.
Upon returning the trailer to the return location, I asked about the unused furniture pads and if I could get the funds I payed for them returned and the answer was we don't do things like that, even though the pads were still securely wrapped in the original packaging I received them in without even a hole in the packaging in. was not happy about the situation but nothing I could do about it but leave this unhappy message.CLAYTON S.
The gentleman was very nice and made it quick drop offAndrew S.
We drove over 14 hours with a broken radio (it constantly cuts off reception on uneven pavement.). The truck's suspension provided a bumpy, jarring ride; this is very different from the 10' Uhaul truck we rented back in March). The cab floor was clean; but the other surfaces were grimy, dirty. The windows and mirrors were also not clean.camille H.
Le client n'a pas laissé de commentaire.Kelly H.
The truck shut down on me while driving over 20 times. Every time it hit a bad patch in the road it would shut down and i had to toss it in neutral and try to restart it. Ill never rent from uhaul again and not owning a pickup truck i used to rent a lot. Truck was clean but wasn't worth the money i was charged.James G.
Le client n'a pas laissé de commentaire.Greg R.
Le client n'a pas laissé de commentaire.Kevin P.
This is the cleanest and most friendly uhaul place I have ever rented from. Will definitely do my business hereJoheph W.
Le client n'a pas laissé de commentaire.Kennedy G.
Le client n'a pas laissé de commentaire.Clyde P.
Le client n'a pas laissé de commentaire.Julie C.
All the support and knowledge from Heidi Fernald and Mira, has been so helpful.. I've noticed that all staff work well together and are diligent in helping everyone. MerciBeverly B.
Le client n'a pas laissé de commentaire.Norm F.
Le client n'a pas laissé de commentaire.Norm F.
I ordered 60 furniture blankets was only given 24 because the associate that checked me out thought I didn't need 60 and didn't wanna carry them to the truck furthermore there was no AC in the truck and I had to drive 900 miles through 100Â° temperatures over 19 hours. I should be refunded a portion of this contract because I was given insufficient equipment.Joshua Q.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.Lex S.
Le client n'a pas laissé de commentaire.THOMAS S.
Anytime I needed help with anything, the employees were always helpful and efficient, they act immediately! 😊Thank you !!!DENICE D.
Le client n'a pas laissé de commentaire.Kenneth K.
Gas tank was only 1/8 full when I picked it up but the contract said 1/4 full so I had to go back in and sort that out.Joel H.
Like the new location. Easy check in which was done mostly on line. Easy return.Danny E.
See above. You have many outlets which exist, but cannot accept returns of equipment.scott H.
Le client n'a pas laissé de commentaire.Amanda T.
The truck smelled of cigarette smoke. Had to drive with the windows open and the air conditioner on. Had placed my order for a truck at a different location but was told I had to pick it up/drop it off here.Valerie C.
Le client n'a pas laissé de commentaire.Keith S.
Le client n'a pas laissé de commentaire.Jeanette C.
but overall experience good opening and closing times not consistent with times listed ,Christine P.
Smelled like smoke....ROBERT R.
Prompt and pleasant to interact with. An overall positive experience, thanks a bunch!Thomas B.
Le client n'a pas laissé de commentaire.Mary F.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.Danielle A.
Le client n'a pas laissé de commentaire.STEVEN B.
This experience was wonderful. Friendly staff (even when we returned 15 minutes before closing). Jeremy was great. Very interesting how people can make or break a customer experience.Corey G.
Le client n'a pas laissé de commentaire.wuiner C.
Le client n'a pas laissé de commentaire.Dale B.
THe back right brake/blinker light was not working...did not have a replacement so I had to take it...12 hour drive without proper lighting.ayda S.
Thankfully the female employee came to the counter during the contract signing or we would not have know there was an after hours drop off process. The male employee used very few, abrupt words to communicate.Cherie P.
Le client n'a pas laissé de commentaire.Quinnby S.
All I needed to rent was a furniture dolly, but the website will not permit one to reserve a dolly for a particular date and time without also renting a truck, which I did not need. It took about half an hour on the phone to accomplish what should have taken just a couple of minutes online. The customer service person was unable to send me email confirmation and finally resorted to emailing me a screenshot of his screen detailing my order. Then, one can supposedly associate an order with one's account on the website; I tried this multiple times and got an error message every time. Therefore, when I needed to extend the rental period by a day, I had to spend a long time on the phone again. U-Haul needs to get its act together, technologically speaking.Medora V.
Everything was great!william E.
Le client n'a pas laissé de commentaire.Jim V.
Snacks! Ha! Just kidding.GEORGE D.
Le client n'a pas laissé de commentaire.PAUL C.
Le client n'a pas laissé de commentaire.brent O.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.JamesKevin T.
Le client n'a pas laissé de commentaire.Charles R.
Le client n'a pas laissé de commentaire.JESSICAH R.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.Wayne M.
Le client n'a pas laissé de commentaire.Denise P.
Heidi was awesome!!Lea A.
Worst experience yet again. This is now the 2nd time I have been told a different price when I arrived at the pick up location when I made my reservation. And I mean hundreds over dollars difference. Have had to call and complain multiple times. Poor customer service and false informationHOLLY S.
Le client n'a pas laissé de commentaire.Kristen M.
Le client n'a pas laissé de commentaire.Nicholas H.
Lights didn't work on trailer. Paperwork takes way too long. There's a huge improvement opportunity for IT. I've rented this trailer many,many times. It seems like one click should be all that's required.BRUCE B.
They where great both check in and returnMICHAEL W.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.VICKI H.
I left uhaul yesterday feeling horrible and it wasn't because of poor customer service towards me. I watched someone who was training he humiliated and treating terribly by the other employee. My boyfriend and I both left and couldn't stop talking about it all night. No way to treat a new employee. I would be quitting if I was him. Teach leaders to be better because that ruined my uhaul experience.Brooke S.
Clean good facility. Was attended by Adam good and attentive.Antonia N.
Le client n'a pas laissé de commentaire.Stephen L.
Somehow the rental return got screwed up and I was to rerun the trailer to 1 location in Bangor and the truck in a different location. I was not able to use the app to return the truck even though my location service were turned on on my phone. I got to the return location (a different location in Bangor at 330 and the man had already left so there was no one to help me). Heidi, the person who I ended up returning all the equipment to was spectacular. She went above and beyond to make the return work. People should ONLY go to Heidi's Bangor location. Her husband at the Ellsworth location was also amazing! Super helpful and kind.Kelly W.
Heidi was spectacular! She went above and beyond to be sure I had a good experience. I cannot say enough good things!Kelly W.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Charles S.
Le client n'a pas laissé de commentaire.MARKW M.
PLEASE KEEP THE AGREED PRICE. $50 MORE THEN I WAS TOLD IN LEESBURG FL..IWAS TOLD TO LOCK IN A PRICE WHICH I DID ON JAN.26 $ 760 AND WAS CHARGED $ 810 in BANGOR ME. $810 for a 345 ml. trip ???? thank you Brian S.brian S.
Le client n'a pas laissé de commentaire.Sandra D.
Le client n'a pas laissé de commentaire.Paul P.
Of the three staff members we interacted with, only one was friendly. The truck we were given had a headlight totally out, had the check engine light on and smelled of cigarettes. Elements of the dashboard were falling off. When we provided this information at the time we returned the truck, no apology was given. Instead, we were given the impression that we were to blame. Miscommunication between staff members left us sitting there waiting for someone to complete the checkout process while staff were resetting the truck for the next user. We had to check in on the status of the checkout before someone realized no one was actually checking us out.Jordan D.
Ian is very pleasant to deal with. He is patient and knowledgeable.Angela K.
easy experience--- quick and efficientJim V.
Le client n'a pas laissé de commentaire.MATTHEW T.
Service and stuff was ok. But I am still owed money. There's no problem with you guys taking money. But can't seem to give it backRyan P.
Le client n'a pas laissé de commentaire.Susan B.
initial arrangements made by phone confusing, contradictory, and almost impossible to reach anyone - constant transfers to another person or dept, disconnects, long hold periods (45 minutes or more), once my reservation issues were resolved everything went perfectlysara F.
Le client n'a pas laissé de commentaire.Clyde Q. | Expérience générale
Quick and easy! Overall the whole experience was a 10!Paul B.
As always outstanding customer service. It was my first time reserving online and everything worked fine. Doug was pleasant and helpful and my needs were met!Angela K.
Fast friendly service.thomas C.
Le client n'a pas laissé de commentaire.Kirsten J.
Le client n'a pas laissé de commentaire.THOMAS C. | Expérience générale
Very nice and helpful folks working here. Knowledgeable about their services and very accommodating. I used their Self- Storage, climate controlled unit for 16 months and was extremely pleased with the ease of moving in and out of the facility. VERY CLEAN and I would definitely recommend this facility and the people working here. I will use their services again, should the need arise!Hugh F. | Expérience générale
Le client n'a pas laissé de commentaire.Faison P. | Online Move In
Le client n'a pas laissé de commentaire.Courtney b. | Premières impressions
Le client n'a pas laissé de commentaire.Jasmine H. | Expérience générale
This facility is outstandingly well managed. Heidi and the staff are helpful and easy to deal with. It's squeaky clean. There's plenty of parking. They cooperated well with my movers. You can drive a truck inside to load/unload in bad weather. Excellent. ThAnk you.anne w. | Expérience générale
Heidi is the absolute BESTCandace D. | Premières impressions
Le client n'a pas laissé de commentaire.Nicolette B. | Online Move In
The facility manager Heidi Ferguson was the reason for our positive experience. She obviously cared about her facility and her customers. She made us feel like family. We were sorry to leaveBrenda E. | Expérience générale
Le client n'a pas laissé de commentaire.Marianne T. | Expérience générale
All staff were thorough at accommodating all questions and projected needs as well as facilitating both rental of trailer and options for storage. Despite being busy, they were humorous and kind.Rob P. | Premières impressions
Well worth the money!! Very clean, climate-controlled, drinking fountain (a plus) and bathroom... too many things to list. I would definitely get my storage from uhaul in the future and recommend uhaul to my friends and family.KRISTINE H. | Expérience générale
Le client n'a pas laissé de commentaire.Tyler S. | Expérience générale
The people there were very helpful and very courteous. I appreciate how they walked me to my storage area so I could find my way around. I highly recommend this location. I would like to add it is spotless and I liked the climate control.Joseph L. | Premières impressions
Le client n'a pas laissé de commentaire.kyle a. | Expérience générale
Le client n'a pas laissé de commentaire.Rick M. | Premières impressions
Gentlemen at front desk very helpful showed me how to get to my unit and made sure i had a lock was very nicerebecca k. | Online Move In
Le client n'a pas laissé de commentaire.andrew C. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICK R. | Expérience générale
Staff are extremely helpful, friendly, and accommodating. I highly recommend this facility.APRIL W. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREE T. | Expérience générale
Very convenient. Helpful staff. My only complaint is your computer system seems to be down frequently. When initially opening unit computer was down and when closing unit computer was down. A bit inconvenient but otherwise very satisfied.Penny G. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah B. | Online Move In
Everything went smoothly thanks to Heidi's assistance. We were showed and explained everything and she even took time to help with a bigger unit. I feel safe leaving my things there with someone who cares enough about the customer to make sure they are comfortable with every aspect of the rental.James J. | Premières impressions
Your people are amazing and I love using all the services you offer.Tyler S. | Premières impressions
Heidi is beyond helpful.Reanna E. | Expérience générale
Very in impressed took money off debit cards not even linked to the storage unit because they were used once to pay.Cory T. | Expérience générale
Thought the rep said that we were going to qualify for a free month's rental but when I paid the bill I was told we didn't qualify, so that was an unexpected disappointment. Guess I should have clarified it before I signed the paperwork. Service was excellent otherwise.Tamra A. | Premières impressions
They have little carts so you don’t have to carry your heavy stuff all the way to your unit which is very convenient.Destiny F. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICA T. | Premières impressions
Le client n'a pas laissé de commentaire.IVAN F. | Expérience générale
After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiascoAmy J. | Online Move In
Very nice crew.Carol C. | Expérience générale
Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!Roderick P. | Online Move In
Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storageJames M. | Online Move In
Le client n'a pas laissé de commentaire.Eric B. | Expérience générale
Le client n'a pas laissé de commentaire.ARNOLD R. | Premières impressions
I’m so pleased and Oliver helped me greatly!Linda B. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel D. | Premières impressions
Thank you for all the help we needed that day.Eric B. | Premières impressions
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