Customer Reviews for U-Haul Storage Of Bremerton And Gorst

Évaluation :

5

Occasionally, I had trouble with my access card, not working on the scanner, but never had a time when it didn't eventually let me in. I think the most times I had to swipe the card was four times. The facility was kept very clean and I never had any time when I couldn't get in because of the building being closed. I would gladly use this facility again.

Évaluation :

1

My things are broken due to U-Haul being irresponsible and not taking proper care to unload my belongings. I would NEVER use U-Haul again because they falsely accused me of stealing a truck, then changed the stories multiple times, put me in a financial bind because they put me in a storage unit that was $230 per month, and by December I was going to be charged an extra $240 mind you for cleanliness, I have only been to the unit one time and that was to get the keys even though I was informed and so was my advocate that I was supposed to get a numerical code for my lock. Also, because I did not give personal information Becky Dane was upset and I am NOT going to give people contact information without consent hence why another reason why she reported the truck being stolen!!!!

Évaluation :

1

1. My security cards stopped working numerous times. I had to replace them each time. 2. My unit in the 300 row required a check in at a different building, then another check in at the door to my room. 3. The storage facility app states access hours are 5 am to 10 pm. However, I was not able to access my units after 7 pm. 4. Rates went up numerous times to the point I was paying more than 50 % increase on my units. 5. Let's talk about the closing of my account at 300D. I emptied and cleaned out the unit. Used the mobile app to close the account. Sent a photo of the empty unit. I followed ALL of the instructions. Still, I received not one, not two, but FIVE emails stating I was being charged a late fee for non-payment on a unit I CLOSED. It took not one, but TWO calls to customer service to fix this issue. One call should have been sufficient. I missed an appointment because of that need for a second phone call. I never received any apology from the manager of the office handling my units. Customer service has become sloppy and lazy in the last four years. Please demonstrate you are worth the increases in our fees and rates.

Évaluation :

5

Always clean

Évaluation :

5

Your employees are excellent. There's no other way to describe them. But to say extraordinary, thank you for your wonderful service happy Thanksgiving

Évaluation :

5

So appreciate the UHaul staff in Bremerton and Gorst! Very professional and positive!

Évaluation :

5

1st class customer service

Évaluation :

5

It was a safe, clean and convenient facility. I would rent storage space here again if I needed the space.

Évaluation :

5

Becky Dane rocks!

Évaluation :

4

Generally clean and well maintained but the restroom was constantly out of TP

Évaluation :

5

Andy was extremely helpful in setting me up with exactly what I needed to help my move run smoothly

Évaluation :

1

I returned to the office 4 times because we were never able to get in the building with our keycards. We pressed the buttons on the outside of the building and no one ever answered nor came to the door. We even got new cards and they never worked. During our multiple visits to the Bremerton location we asked them to fix the paperwork the incorrectly filled out that put my emergency contact as the account holder. They still never got it right. The main number wasn't able to help us over the phone. I wasted hours and days trying. We gave up and used another facility.

Évaluation :

5

Nothing.

Évaluation :

3

App needs work. Doesn't work most of the time. Never saw staff on site. No clue if it even has an office. You boast "24/7 storage access" but have operating hours for a fully automated system.

Évaluation :

2

There is holes in my unit which lets rodents and other unwanted pests in to my unit and what looks to be like water damage on the ceiling and down the walls and there was no lock provided to me I am having to use my own lock for the unit

Évaluation :

1

I will NEVER use uhaul again with the lies that were told claiming I stole a truck. If that was the case I would have been arrested instead I had a tow truck guy about to start a head on collision trying to be to be a cop. I've been told different stories by different people and yet I have to deal with their lies. I've made multiple reports due to this situation.

Évaluation :

5

Excellent

Évaluation :

1

Having to wait 24hrs to access one box is completely unacceptable since that rule is not provided in ANY of the emails about this reservation. When we arrived the box was still screwed shut, took us forever to find someone on site. Awful experience.

Évaluation :

5

There was no one on site at anytime wish the hours when closing was 9 pm not 7 pm but other then that it was a better storage unit then I have used in the past .

Évaluation :

5

Very professional, positive and helpful staff!

Évaluation :

4

We ordered a larger unit online but when we checked in, none were available. We had to settle for 2 smaller units at a higher total price. When we checked out I had to call to get the receiot on one of the units.

Évaluation :

2

Rent was a bit excessive. Lights near our unit never worked with no light in unit.

Évaluation :

4

Remove the door brackets screwing the door shut

Évaluation :

4

Walked in to the uhaul and asked to rent a storage unit. Told I had to apply on line. Went home applied on line but picked the Gorst location-no stairs to climb. Went to that location, no office. Went back to Kitsap way location to try again. Said I had applied on line. Then I could rent a unit but first had to fill out a bunch of paperwork. Why wasn't that "paperwork" included with the rest of the on line application? Then I went to storage unit and couldn't figure out why sliding my card didn't work. Fortunately another customer showed me where to slide my card before the entrance slide. Good clean unit. Nice location confusing sign up.

Évaluation :

2

The staircase was not lit up making them very unsafe. Access hours were confusing. In the elevator it states 24/7 storage access but the doors prohibited access after their office business hours. This was not clearly stated when I was setting up access to the storage. The sliding outside door required a code to be used each time it shut. This made large moves incredibly difficult because it required a code activation and when carrying heavy loads this is not practical. This was also never mentioned. The intercom speaker buttons did not work on the outside even during business hours. Management was not responsive nor did they seem to care. All they did was provide excuses of why they could do anything regarding access and are hardly reachable even during business hours. I wasted a lot of time dealing with calling main UHaul customer service and it was all due to local problems with the management of this UHaul office. I would never us this service again.

Évaluation :

3

I wanted a unit available 24/7 as advertised by your company. However I only have from 9-4 access

Évaluation :

5

It was very confusing knowing which keypad to enter the code to gain access to the building, but after that, everything was wonderful!

Évaluation :

4

I completely understand that there were some problems which caused the removal of 24/7 access however that was one of the main things that brought me to y'all so I was quite disappointed to find out otherwise

Évaluation :

3

Guy in the office in the Bremerton U-Haul wasn't exactly the best at customer service but it wasn't the worst either kind of average the lady was much more friendly

Évaluation :

5

Becky and her team were so friendly and helpful. They saw the needs of mine and created a wonderful solution.

Évaluation :

5

Thanlyou so much I'm just waiting for the charge of $104 to be put back in my account It was taken out because I was on auto pay

Évaluation :

4

I paid for a 10x10x10 and got 2 5x10x10 really isn't the same thing cause of the bigger items I have so wasn't to happy.

Évaluation :

5

Location was convenient, getting in and out of there was not a problem. My only complaint would be the 20 dollar rate increase.

Évaluation :

5

I thought the service was great. It worked seamlessly. Long distance move worked out according to plan. My only comment was to incorporate hasps that can accommodate larger padlocks. Struggled to get the on & off.

Évaluation :

5

Staff consisted of a lone guy, but he could not have been friendlier or more helpful.

Évaluation :

4

Hard to get through to local storage facility by phone

Évaluation :

3

The employees were kind and helpful! I do wish that the first time that I was at the facility to sign up that I was explained to how to activate my access card! I had to call for help! Also the map wasn't clear as to how to get into the facility! Maybe the people in the office haven't been to the storage facility! It was very confusing! They did not give clear directions!

Évaluation :

4

Just getting started

Évaluation :

3

I got a bill after I had moved out.

Évaluation :

1

You should drug test your employees at this location.

Évaluation :

5

Ariel and Andy were awesome and took great care of us.

Évaluation :

3

24/7 access would be better. And checking bathrooms often for toilet paper.

Évaluation :

5

I wish the on-site staff at the Gorst location were there longer. I work in Seattle, so addressing issues that might arise during my workweek involve taking time off to deal with. Other than that, the staff is incredibly helpful and friendly and the facilities are all clean and secure.

Évaluation :

5

Easy to use, great prices, staff was helpful and friendly and I was completely satisfied with my experience. Thank you to Andy (manager) for all your help.

Évaluation :

4

The employees at the Gorst Uhaul are amazing. They are knowledgeable, helpful and friendly. The Ubox portion needs a better communication and website system. Payments online are confusing, and the central phone system is NOT the best for setting up pick up/delivery.

Évaluation :

2

What does it do for one person to trifle and the only reason is to cause distraction to gain more money? For what purpose in the future could a person, possibly find trust and value in such a person with such intent?

Évaluation :

4

Uhaul was easy to manage through their website for the reservation also the person I spoke with was knowledgeable and helpful. Your Association with Moving Help was a nightmare. They need to completely overhaul their website and their customer service.

Évaluation :

5

My experience with Uhaul from Pocatello, Idaho to Bremerton, Wa was top notch!! Facilities in Pocatello were clean, secure and convenient. Staff in both areas were kind, courteous and understanding. I would definitely recommend them, thanks for making my transition the best it could be!

Évaluation :

3

Bremerton Uhaul was good. These comments apply to my ENTIRE shipping experience starting at my home in Bonney Lake WA. I called Tacoma Uhaul and set up a move. I asked about the number of containers needed. I answered his questions on the amount of my furniture, number of bedrooms with mattresses and living areas. It was recommended that probably 2 containers would be enough, but suggested 3 just in case. I had a date set for one week before my closing for delivery of my boxes - on a Monday. I called the day before to confirm and was told they wouldn't have drivers available since they contract them. I was promised for the following day. Nope. They couldn't deliver until Friday and my closing was on the following Monday. I had to rearrange the schedule of the loading guys two times for my boxes. 3 boxes arrived Friday. Loaders came on Saturday morning. 3 boxes wasn't enough for my stuff. I had to borrow a truck and trailer to move the rest of my things to a cousins home. There was no time to deliver another box. Plus, they have to contract the drivers! What the heck??? Had I received the boxes as ordered on Monday, there was plenty of time to deliver the 4th box. So I had to order another box (in Bremerton WA) and pack another box and start another contract and pay more than I should have for a separate shipment to my new home in NV. The entire move was a pain in the ass and more trouble and money than it was worth. Never again. The only saving grace was the Uhaul people In Las Vegas/Henderson. They were on top of their game. They kept me in the loop for delivery and my driver was professional. I would love to hear from management at Uhaul about my move - call me if you are concerned about the running of your company in Tacoma WA. I moved 12-13 times during my career in the Navy. Moving isn't fun. This Uhaul experience proved that. Love to hear from you. 619-890-2916. Caroline Broski

Évaluation :

2

Staff was courteous. Monthly payments were frequently not credited, leading to past due letters. We finally drove to Bremerton each month to pay in person. A check dated 7/17/23 was finally cashed in late September, after we were told it was never received. We spoke to Andy at your office for move out instructions, which we followed and despite moving out 1 week before the due date we received a past due letter. Once again we drove to Bremerton and were asked if we had a picture of the unit emptied?? Your system is not efficient and we would not recommend the facility because of that. Merci

Évaluation :

4

My Ubox was originally scheduled for Sept 1. I had to call and reschedule for Aug 24th. I confirmed this several times with the moving driver and numerous customer service representatives. All confirmed it would be there on the 24th. I took off work and had everything out waiting all day and they never showed even after I had called and was told that they would be there by 4. This never happened and caused time and money for me and my family. Fortunately my storage unit facility has not rented out my unit and I was able to move everything back in. However, I was then charged for the remainder of the month! Not happy about this at all! After many calls and hours on the phone, I was told that my movers and box would be arriving on the 25th. I had no other choice but to rearrange my plans and my family's plans. I was supposed to leave the state on the 25th to go to Pennsylvania for my 8 year old grandson's surgery. No need to tell you how sad and disappointed he was. I am not happy with the way things played out with getting my movers and box on the day that it was scheduled and I needed it to arrive. The movers were very friendly although they stepped on one of my totes causing it to cave in and break a valuable piece. The man and woman that delivered my belongs to my new address were very friendly, knowledgeable, and helpful. Very very pleased with them.

Évaluation :

4

Units very accessible and clean. Staff very professional and helpful

Évaluation :

5

Kate is a miracle worker!!! She delivered my ubox on time and was so understanding and friendly. This only after being told my ubox could NOT be delivered for 2 weeks due to a worker/driver shortage.... Kate had another cancel their delivery and she called and gave me the time slot!!!

Évaluation :

3

Moved to a 24-hour facility as the access hours at U-Haul are limited.

Évaluation :

5

The gentleman who checked me in ( sorry I was so exhausted I did not get his name$ he was wonderful! Helpful and cheerful made my very tired day better and easy.

Évaluation :

5

The space was clean and made me feel like my belongings were safe. The staff have always been courteous and professional. I just couldn't financially justify the storage unit anymore

Évaluation :

3

U-Haul notified me of the change in the delivery date.

Évaluation :

5

Everything was great!

Évaluation :

1

One person was working and they were hard to find over and over again. Kept leaving the area. There was no instructions on renting a truck, she told us to do it online. Then said get the keys from the LOCKSMITH a few businesses over. What?!?. The locksmith said they didn't have those keys for our truck so we had to find the random lady again. It took an hour to do all of this. Most frustrating process we have ever come across. Even dropping it off was a pain because the app said ok, good to go.. then we still had an "active rental". Went to click return truck AGAIN and it had us do 5 additional steps necessary if we still had the keys. But we had dropped them in the box considering the app said to! So the whole thing to rent a truck SUCKS.

Évaluation :

2

The guy there, I believe Andy was rude and not very helpful.

Évaluation :

2

There is never staff to help at gorst storage. Too many crazy people hanging around trying to get in when u unlock with your card. SCARY SO I MOVED OUT

Évaluation :

5

Management in Bremerton was always helpful

Évaluation :

4

Picked up two you boxes got to the customer's house to unload unload the first one was fine got to the second one and the U-Box was in backwards so we had to go all the way back to U-Haul have them switch it around and come back that use miles that we didn't want to use and we were still charged

Évaluation :

3

The pickup location was unable to provide me with a box as scheduled 3 weeks in advance. After dropping off the loaded box, I had zero updates for over 2 weeks. When calling, I was either hung up on, or told they would call back. Which never happened. Finally I received a text message saying someone is working on it. The box had been shipped with no emails or communication to anyone, uhaul local and corporate had no idea where the box was. Turns out it shipped and was sitting in at it's destination for who knows how long before anyone told me. Delays in pickup, delays in shipping, and zero communication from U-Haul, and the app shows incorrect information. This was an overall very stressful experience, and I will not be suggesting this service to anyone.

Évaluation :

5

Everything went flawlessly with this experience, just how I like them. Merci.

Évaluation :

3

My code to get into the building didn’t work.

Évaluation :

4

I had to keep the truck extra day because of the access hours and drive to a different location to get access codes.

Évaluation :

5

Tell customer where their container is so secondary can pick up and deliver. Had problems with uhaul notification..not clear at all. Also tell customer container has arrived at secondary location.

Évaluation :

4

Our originally reserved our storage unit was not available when we checked in to pick up keys to storage unit. We had to rent 2 smaller units which resulted in a larger monthly payment than if we had received the size unit originally reserved.

Évaluation :

3

My storage got broken into no insurance you own risk

Évaluation :

4

I've been with you from the beginning. You've been good to me through these times. And I am happy with U-Haul. Have a great day.

Évaluation :

3

I still got overcharged and need a refund

Évaluation :

4

Staff helpful and friendly but difficult to reach on the local #s .

Évaluation :

4

Have instructions to tell people the liading unloading is around the side of building. It looks like no one is at the sekf serve facility when you srrive for a ubox.

Évaluation :

5

The manager of the facility was very helpful and friendly.

Évaluation :

5

The Bremerton U Haul truck pickup was wonderful. Staff were friendly and helpful. I want especially to thank Cammie and the team at the storage facility in Gorst where I had a Ubox shipped from Maryland. They were particularly helpful and friendly when I had numerous date changes with my plans to empty the box. J'ai été très impressionné. Also, the customer service reps at the regional U-Haul scheduling centers were consistently great. With a big move, you end up spending a fair amount of time talking to various customer service reps, and UHaul was honestly the very best.

Évaluation :

4

Kate serviced our current request. We were fortunate to have her service us in the past as well. Kate is friendly, efficient, and professional and goes above and beyond to serve her customers well. Kate makes suggestions to make the loading and/or unloading process go as smoothly as possible. Clearly she is very experienced because her suggestions are spot on. She's also very proficient at operating a fork lift. Highly recommend her. She is a great representative and ambassador for the company.

Évaluation :

1

Got locked in elevator and had to leave unit open

Évaluation :

4

It's frustrating that the access hours are limited, given the automatic / key card access. Also, there needs to be signage/directions to the "office" at the Worst facility. It took us 20 min to find it to get assistance the first time we were there. The large sliding doors were also still locked, and we had to track down someone to unlock them.

Évaluation :

5

Your computer network kept asking me questions and updates every other day. When I set up with the location that I was doing a self-delivery the system still sent out messages to have me take pictures for drop off of the PODS.

Évaluation :

5

The people were wonderful. We really liked Kate and the lady that scheduled the delivery. However some things were broken and not stored with the cats I would have expected.

Évaluation :

5

Great customer service and value!

Évaluation :

5

Great Communication from friendly staff throughout! Merci!

Évaluation :

4

Loved the facility! The only issue was, no one available to help people who needed it. Either the call button wasn't working or there wasn't anyone there. When I did see someone that worked there they were always smoking.

Évaluation :

1

All I did was drop off the truck here. I am more than unhappy with my entire experience.

Évaluation :

5

The Guy I work with was really helpful and knowledgeable. Would definitely use again. Thanks

Évaluation :

3

The billing is all messed up, I have a final bill saying I owe nothing, yet I'm getting emails saying I owe 140, to Hayward California. I've picked up all my belongings and haven't gone 15 miles outside of Bremerton, Washington. Now there's threatening emails of notice to lein. Lein what? I have everything I stored with uhaul.

Évaluation :

5

Everyone was friendly and helpful! I got my unit in about 15 minutes. Merci.

Évaluation :

5

We are very happy about the entire experience dealing with Uhaul during our move to Yuma, AZ. Everybody we dealt with were courteous, professional and well trained in their job. Merci.

Évaluation :

1

I rented an outdoor unit so my review is solely based on my real experience. I've wasted over 5 hours of my life on hold or talking to someone who can't even help me. So here I am posting my experience on every review platform I can find So here we go with the many, many things wrong with this place. 1) there is only partial fencing around the perimeter 2) they never close the gate 3) uhaul employees told me there have been many, many storage units broken into 4) they advertise a "state of the art the security system and that each unit has its own alarm...the security system hasn't worked or been turned on for atleast 2 years 5) I don't think the cameras work either seeing as no one said anything about me being at my unit at 2am 6) its not really 24 hour access they told me 9am to 4pm after I had already signed the rental conteact but hey lots of people access their units after hours and no one seems to care, in fact, I'm pretty certain there's a hooker who services her johns in one of the units 2 rows over 7) there are absolutely no onsite employees 8) if you file a complaint for any of the above reasons the manager, Becky, will retaliate and put a uhaul lock on your fully paid for storage unit and deny you access- she has locked me out for 72 hours and counting as of now 9) Becky has managed this facility with its many break ins but she has NOT fixed the alarm for "some reason" so let me be clear...the best and most effective method of preventing the burglaries the facility is plagued with have either been broken for 2 years or Becky has chosen to turn them off. I'm going to be posting a YouTube video I took at 3am last night to show the nonexistent security present at this location. Ill post the YouTube link once its up. Steer clear from the bremerton and gorst uhaul. Oh and the place is ghetto- there's been the same couch and 3 filthy mattresses dumped in the front since I've been renting there. Corporate Uhaul should cut their losses- and liabilities-and close both the kitsap way and gorst facilities down.

Évaluation :

1

I didn't use the unit because of it's inconvenient location. And the lady said we couldnt use the dumpster. B cause of this, we found other means. Thank you anyway

Évaluation :

5

Kate is outstanding. Terrific customer service. Suggests suitable locations when dropping off. Suggested bringing 3 boxes instead of just 1 or 2 to save money. Took the suggestion. Grateful for the savings in $. Amicaux, courtois et professionnels. Je les recommande fortement. 

Évaluation :

3

I reserved a 5x5x10 unit. I went to pick up my key card and was informed there weren't any units of that size available. I was told that it's "normal" for the website to show that units are available when they are not. So I had a truck full of stuff and was forced to get a more expensive and bigger unit, because i needed storage. This was disappointing.

Évaluation :

5

I've always received excellent service from UHaul, which is why I'm a repeat customer. The employees are always friendly, patient, and go out of their way to make my experience as stress-free as possible.

Évaluation :

5

Logistics improvements and billing accuracy

Évaluation :

2

Suggest that your accounting department work with website people so customers and staff can access all the orders and charges on an account. I was quoted one price and charged another. Also you need to hire more drivers. We were forced to have the boxes in our driveway for days longer than needed because of lack of drivers

Évaluation :

5

Extremely helpful with me and professional staff

Évaluation :

4

After bringing a few boxes home we had some spiders in our house. Assumed they came in in the boxes.

Évaluation :

3

I would have rated my experience as Excellent except for the cleanliness of the facility and the large entrance doors frequently not working. When I first moved into this facility it was brand new and kept clean but as time went on, it seemed to lack proper cleaning and maintenance. Several times when I was there, what appeared to be homeless people were in their vehicles and using the facilities. Oh, and it's difficult to get a refund if you move out mid-month of your rental.

Évaluation :

4

My only problem was in moving my storage out, I forgot when I got home that I hadn't replaced my boxes back inside. When I came back the next day, everything was still there except my 3 Bissell vacuums and one German English saddle that someone had taken. That was my failure.

Évaluation :

3

Moving in was a nightmare. The code didn't work on the check in pad, there was nobody available to help, I spent HOURS the next day holding for chat help, calling, holding, being transferred, having my call dropped, multiple attempts to contact local customer service to no avail, and ultimately being told nobody could help me via phone, I'd have to go into the store in person. Why have an online move in option if ultimately a face to face experience is required? The following afternoon, my codes worked. That night, for the second consecutive night, I took a loaded truck to empty into my unit and again my code did not work. The box said something about it being after hours, but I don't understand how there's an after hours at a 24/7 access storage facility, especially when my code worked during the day. Horrible experience, complete waste of time.

Évaluation :

2

You are asking the wrong questions. You should ask about communications between corporate and locals, which is abysmal. You should ask the customer how easy it was to get information that they could trust. Answer: it wasn't! You should ask about the employees who are untrained and can only parrot a script, which is most of them. You should also ask about the shining lights in your organization. There are a very few of them which is not surprising since your company handicaps them from the start of the process.

Évaluation :

4

Merci.

Évaluation :

5

Overall great service. There was some issue regarding the left hand not knowing what the right hand was doing. I would suggest that the caller would review my online instructions before calling me as many of their questions were redundant

Évaluation :

1

We will never use or recommend Uhaul ever again. The entire experience was beyond ridiculous. It is virtually impossible to get ahold of anyone. And when you do and want to ask a question, or make arrangements for delivery every employee just passed us off to someone else without answering our questions. And when renting our moving containers nobody told us anything about not being able to deliver the containers to be placed on grass. Which resulted in us having to rent a truck at the last minute to get our stuff. The staff from Queensbury New York to Bremerton Washington were all very rude and completely unprofessional. Had we known our containers couldn't be delivered and placed on grass we would have rented a truck weeks before when our containers arrived, but instead Uhaul didn't tell us anything, so we ended up paying a month of rent for our containers to just sit, only to be told we would have to rent a truck to pick up our belongings. Beyond ridiculous. We feel completely scammed by Uhaul at this point. It was a horrible experience from beginning to end. Pretty awful to spend almost $6 000 and to be treated so poorly. It's obvious that customer service is dead at Uhaul.

Évaluation :

1

I arrived to pick up a reserved trailer at the office that runs the facility and they didn't check me in for my reserved storage unit at the same time. As a result, I had to make an additional round-trip with the trailer to gain access to the storage facility. Parking / Trailer access at the storage facility was also less-than optimal especially since they had most of the parking / access area blocked with moving pods. Finally, half of the lights in the hallway where are unit is were out and so it was very dark in the unit and hard to see since the units did not have their own lights.

Évaluation :

3

I had to make an extra trip into Bremerton so I could rent a small closet storage unit in Gorst, which was very frustrating and inconvenient.

Évaluation :

4

My main wish is that I could rent a storage on the main floor. It's hard for me to move so much up 3 floors in the elevator. I also needed a 10x 10 more than a 5 x 10. I still have furniture to store someplace!

Évaluation :

5

I understand the reasoning, but when trying to pack, move etc it would have been nice to be open a little later.

Évaluation :

5

Very helpful and kind staff ❤️

Évaluation :

1

I have nothing nice to say about having a storage unit with U-Haul

Évaluation :

5

I had an excellent experience using U-Haul for my long distance move. Cami Moore at the Bremerton/Gorst location was SUPER HELPFUL. If I ever move again it will definitely be with U-Haul. Thank you!

Évaluation :

5

I was surprised by how quick and easy the online move in was. And the monthly price was significantly lower than a lot of the other local options.

Évaluation :

3

You need to train your phone personnel better and impress upon them that they are offering a service to customers who are paying well to get those services. I spent hours on the phone with multiple UHaul personnel who were not able to get my nine (9) Uboxes shipped from where they had been stored for the past several months, to a location near my new home in Poulsbo, Washington. They kept telling me who I needed to connect with all over the state of Washington, none of which were correct. I was transferred and disconnected multiple times before finally finding someone in Bremerton, Washington who could arrange shipping from my former home. Becky was able to arrange a June 12, 2022 shipment and arrival in Bremerton on June 15, 2022. Delivery to my home was promised for June 22, 2022. When I called to arrange delivery time, I was told my Uboxes had been received, but could not be delivered until July 15, 2022 because they were short drivers. I was really upset thinking we had to store the Uboxes another month ($1000 charge). Becky did an amazing job finding an alternate moving company to bring my Uboxes to me and have them unloaded. That being said, the only highlight of this entire transaction was the excellent service I received in Idaho Falls, Idaho who handled delivery and rental of Uboxes in Idaho Falls, and Becky who coordinated the shipment to Bremerton, and subsequently arranged alternate carrier to deliver them. All of the rest of this has been a nightmare. I could NEVER recommend shipping goods this way to another person.

Évaluation :

5

Everything worked great. I was a little worried about weight (2000lb limit), but it apparently wasn't a problem. Only "complaint" is cost, but I understand shipping costs are largely beyond Uhaul's control.

Évaluation :

2

I had several issues with this facility: 1. There were multiple times when I could not get into the facility due to my card or PIN not working - no staff on hand to assist so I had to drive to Bremerton. 2. They changed the access from "24 hours" down to match the business hours of the main office in Bremerton without notifying me. 3. They eliminated the use of PINs and required everyone to switch to cards without notifying me. I showed up with a group of people to help me move some stuff but I could not get in - once again no staff on hand to assist. Right now I would not recommend this facility to anyone. If there was a staff member on hand during business hours it would fix all the problems I had.

Évaluation :

1

I'm getting charged for a unit I cleaned out on June 2 2021, communication is horrible. Staff is not helpful.

Évaluation :

1

couldn't find someone to facilitate my check out, and it was left on 'pending' online for a week. access hours were changed from 24 hour to only business hours while i was out of state, because units were being broken in to frequently. the few times i saw the staff, they were polite and helpful. overall: Uhual- i recommend. this facility's staff- wonderful people, doing their best. this facility- do not recommend.

Évaluation :

3

Hours to get in and out should be 24hours seeing it is a locked inside facility

Évaluation :

1

Site did not have boxes ready for pickup when movers from movinghelp.com arrived. Horrible customer service. Did not get first box until 4 hours after scheduled pick up. Took hours to receive all boxes. Staff were not trained. Fork lift overheated. Waited 6 hours to receive 5 boxes with moving labor being charged by the hour. Will never use UHaul again.

Évaluation :

1

It took us 3 or 4 days be be able to actually acquire the boxes when we has a pickup appointment at noon on the original pickup day. Calling the facility did no good as it was unmanned at the time of our call. The Ubox office was on the other side of the warehouse and was locked and unmanned when we were there the first few attempts we made to pick up. We finally got in contact with the scheduling manager on the 4th day who called Cami, the employee that day, and she showed up from a location off site. Cami herself was very helpful but was impossible to get in contact with. I lost several days of work and our leisurely 7 day drive from Washington to Texas turned into a rushed 3 day drive with 10+ hours of driving per day. I would absolutely never recommend this service and would rather go through the frustration of transporting items myself or selling it all and starting fresh in a new location. I am in contact with someone about a credit, but even then, what I am expected to pay after the 750 dollars off is still astronomical (over 2k) for the delays on both ends of our shipping experience. The Ubox people at our Texas location were punctual, communicative, and timely. if you absolutely need to use this service, spring for the delivery from the warehouse because self pickup was a nightmare. We had other, internal issues with our order as well. Somehow my order got assigned to my Father's phone number. I have a good relationship with my family, but I couldn't imagine the struggle if you were in a bad situation and trying to leave without notice. It took 5-10 different U-Haul customer service reps to finally find someone who was able to sort out my order and get it under my name and phone number. They typically aren't supposed to discuss the order with anyone except the name on the contract, so I couldn't call on my order and I couldn't access it on U-Haul dot com. I have my stuff now, but it was 12 days past my initial arrival date. I'm just glad to have this whole situation in the past.

Évaluation :

4

This service exceeded our expectations. What went really well: loading the containers. We rented a U-Haul truck to get our belongings to the containers and loaded them ourselves. Staff was extremely helpful. We noticed that one corner of the roof of one of the U-boxes was damaged and we were concerned about water getting in, but when the boxes arrived at their destination, the roof had been repaired. And the U-boxes were sturdier than we thought. Kudos to everyone at U-Haul who takes pride in delivering good service and who pays attention to the integrity of these boxes. I would use this service again and recommend it to others. The only improvement that I would suggest is to provide better instructions for accessing U-boxes once they arrive at their destination. The storage facility had no formal office, so we had to find the nearest location to inquire about accessing the boxes. Once we did, the staff was extremely helpful. One other area for improvement was that my online account had a very confusing and invalid reservation added to it that took me a few phone calls to U-Haul to verify that it was a system glitch. Overall, this is an excellent service and I'm happy that U-Haul provides it. Thank you for a good experience.

Évaluation :

5

As long as payment is on autopay, everything is smooth and well! The late fee is a tad outrageous but autopay eliminates that! Very clean facility, no spiders, secure building. Will recommend to others! Move-out was super easy.

Évaluation :

4

My only complaints on this otherwise good move was (1) problems with the website when trying to place the order (had to use a live person on the phone), and (2) I wish I could have reached a human to ask questions to about access to the box.

Évaluation :

4

Great place

Évaluation :