Customer Reviews for U-Haul Storage of Coeur D' Alene

8 206 évaluations

750 W Appleway Ave   Coeur D'Alene, ID 83814
(W Of I-95)

(208) 667-5529

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(208) 667-5529

750 W Appleway Ave
Coeur D'Alene, ID 83814
(W Of I-95)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD A 
Évaluation :
5

Merci!

Kent G 
Évaluation :
3

Inspect the equipment. Left Coeur d' Alene and at my first gas stop in Belgrade MT realized 50 % of the left tire radial bands were showing. Glad I caught it. Stopped at the U-Haul in Belgrade and they swapped it.

Carlos B 
Évaluation :
5

I have been using U-Haul for decades around the country! This location for years ! Best stocked, best attitudes and always friendly! #1

Darrin S 
Évaluation :
4

Counter could be a LOT less mechanical (and friendlier)

Gerard H 
Évaluation :
5

Great location

David B 
Évaluation :
5

Fast and convenient to return the trailer

Jerry M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john v 
Évaluation :
1

Pick up was fine. When we got the truck it made strange noises when we tried to run the AC (it was 90+ all day). On the drive back, started making other strange noises. When we dropped off the vehicle, the employee who received it was VERY rude to me. Would never use this site again.

Dustin S 
Évaluation :
5

They took the time to ensure that the trailer was hooked up right and all the lights are working correctly.

jeff K 
Évaluation :
5

Again, many thanks and very much appreciated the service

Steve C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance R 
Évaluation :
5

All good!

SUE R 
Évaluation :
1

Would recommend for the techs doing the work but not for the service counter people. Tech doing the actual work was great! Here were the issues. First was lady at counter when I first went in she was not really friendly and seemed to be put off by customers. Second the online ordering system let me purchase a wiring harness that did not work for my car. The tech called and said he could order a new one and bring the car back a second time or he could patch it into the existing wiring. I chose the second option since I didn't want to come back again. Third when I picked up the car the two people at the counter were swearing. The one with the more experience even dropped an F bomb. While I have heard swearing before and it didn't offend me there are others who would be and you as a company need to know what goes on.

Paul M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L 
Évaluation :
5

Always great customer service.

Krystal K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg C 
Évaluation :
5

Great experience. Everything worked out well and the worker at the counter was great.

Marc F 
Évaluation :
5

Awesome staff on this u-haul store. Fast friendly service. I will rent again in the future.

Rey G 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Douglas Y 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlee R 
Évaluation :
1

The personnel for the uhaul were not there at all, so the cashier did her best to help me, even tho' it is not her job. Also, the owner had her take a pic with her phone of my driver's license. I do not feel the cashier was a dishonest person, but that is also strange.

Paula F 
Évaluation :
1

They never answer their phones, tried probably 15 times, got thru once and immediately put on hold, they never came back on the line. When I asked at the desk the Woman told me I never answer the phone. I hope she is the owner and happy with that, if she is not the owner her attitude was abominable. She told me that was the largest Uhaul Hub in Northern Idaho, hard to understand that approach.

Michael A 
Évaluation :
3

U-Haul is no longer a reliable business

John Y 
Évaluation :
5

Laurie went above and beyond to make sure I could access the unit and that it was clean. That place is spotless!

Kimberly H  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M 
Évaluation :
4

Waited for 20 minutes to get addressed. There was only one person working the front counter and 5 people waiting to get there service?

Bruce H 
Évaluation :
5

smooth, helpful, clean and mint truck, people were great

KEN F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROMAN S 
Évaluation :
5

Sam was awesome. Thank you for having great employees

brook m 
Évaluation :
5

Very friendly and professional

Jerry &  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale S 
Évaluation :
5

Customer Service Rep/Front Desk (Renee) was very, very helpful and efficient. Car Trailer was not available as planned, but a suitable solution was immediately arranged.

Paul C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H 
Évaluation :
5

I must say I was so impressed by the lady working the counter, she was incredible. You just don't find workers like her anymore, one who takes pride in her work, who knows her job and does a phenomenal job handling 2 snd 3 customers at a time and no one feeling slighted. She gets it done. The gentleman that hooked up my trailer also did an excellent job and was very friendly to customers, again handling more than one customer at a time and getting it all done in a very timely manor. You have hired two excellent employees. Employees like the two I met today only come along once in a blue moon these days.

Darlene K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly H 
Évaluation :
5

The gentleman working at this facility was very friendly! We do recommend this facility

Debra G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark H 
Évaluation :
5

it's always an easy and simple deal when I rent from this U-Haul location. And the lot guys are exceptionally efficient and professional.

Todd R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arjenta S  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
1

The customer service here was atrocious and abusive over the phone after I simply asked to extend my rental for a day. I'm not sure I'll continue to use u-haul in the future and definitely won't recommend them to others now.

ROBERT W 
Évaluation :
4

Quick return process !

Bruce C 
Évaluation :
3

The lady running the counter solo was great, but this truck is an absolute POS, not really their fault except it would have been tagged out as dangerous to life and health.

Steve L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric g 
Évaluation :
4

Great facility. I love it. However, you need more than one person manning the desk on weekends. The line got terribly long.

Lydia L  |  Premières impressions 
Évaluation :
5

Roof was leaking into the trailer

Katherine E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig m 
Évaluation :
5

The general manager was very helpful. The person who has installed the hitch did a nice job.

fritz A 
Évaluation :
5

Have equipment at location customer request to pick up from instead of 80 miles round trip out of the way

Jeremiah R 
Évaluation :
2

I reserved two months ahead paid $1000 in different services less than 24 hours before pick up told I had to drive 80 miles to pick up truck! Person I talked to was rude and didn't care on phone!

Darek D 
Évaluation :
3

I rented a truck and 2trailers. I paid cash on the trailers, each had an extra 60 dollar deposit that i was told would be returned upon delivery of a clean trailer in the amount of days (3) allowed. The 6x12 trailer i returned a day early. No reimbursement for the early return. The 5x8 trailer i returned 45 min late do to me not realizing that the time was an hour off do to moving into a new time zone. I was told it was ok because the trailer was not rented out , however, they kept my 60 dollar deposit for 45 flippn minutes over... how about give me a 1/3 of the 150 i paid for retuning the 6x12 back a day early?... i think its bullshit and Bad business of you and kinda seems like a rip off.

Robert M 
Évaluation :
5

Nothing......helpful staff

Terrell J 
Évaluation :
5

Second time I have used this drop off location. Employees very helpful and cheerful.

Jeffrey D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A 
Évaluation :
3

In general the overall experience was not great... I had requested to pick up the U-Haul at a location on Government way, I got to the location at the time of the pick up only to find my pick up had been changed. Once I got to the location on Appleway there was a tremendously long line with one poor employee running two computers trying to get people out as quickly as possible. She was absolutely incredible at her job, but it's really unfair to only have one person doing the work of 3. The trucks were way over booked and even though I didn't actually get to pick up the truck till 2 hours after it was scheduled it was still needed back at the same time due to radical overbooking of the equipment. I think the location was great; I feel that UHaul in general has some improving to do.

Michael D 
Évaluation :
3

I understand that people can have a bad day, and things get busy, but that is no reason to be rude to people.

Jay M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerry b  |  Expérience générale 
Évaluation :
2

The on-staff people were uninformed, slow, and rude. The pick-up took an hour. Extremely poor customer service. When we were late dropping it off due to unforseen circumstances and unable to extend our rental on the app, we got a nasty call from the on-site staff person chastising us "thanks to you, looks like someone else wouldn't get their rental." Will never come here again.

Rick F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzi A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanine B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol M 
Évaluation :
3

The lady at the counter is grumpy and not very friendly. Luckily I used the app for most of the rental process, although that also had its own set of problems. The inventory records between that the locations actually have and the website allows are wrong and it is causing a lot of confusion across the company and with customers. The truck was clean, but had damage to the wood tie-down rails inside that made them unusable.

Angela B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clint b 
Évaluation :
1

I had to wait almost an hour before getting whaat I asked for because the kept wanting to change the price when I was quoted 433 altogether and they made me pay more will not use again

caitlyn E 
Évaluation :
5

The buildings were very clean and well maintained; staff friendly and knowledgeable. We will store here again if the need ever arises.

Tracy L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian B 
Évaluation :
5

The lady at the desk was great. She made it super quick and easy. Truck was real clean and it was just a nice experience

Karsten B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE Q 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kim s 
Évaluation :
1

The lady behind the counter had a very sour attitude. She was yelling at employees on the radio and overall very prickly to talk to. I found this unprofessional. The truck was not well maintained either. About 150 miles into my 500 mile trip, the dash lit up with maintenance reminders and other warnings. They knew how far I would have to drive the truck because of my reservation and they should know the maintenance schedule for all of the trucks. Yet, they failed to give me a truck that would make it to my destination without several dash lights illuminating. I was very disappointed.

Niklas K 
Évaluation :
5

Extremely helpful staff. Quick hookup and departure and painless quick and easy check in. Very pleasant experience.

SCOTT L 
Évaluation :
2

20 miles away the truck died and wouldn't start. We believe the guy who drove it up to us on the lot had to jump it because it took a long time to bring it up front. We're both in our mid-upper 60's driving 1400 miles through mountains and they gave us a truck with a bad battery. Roadside showed quickly enough but only jumped it. Got home an hour later, turned it off and it wouldn't start. Called roadside and 90 minutes later he jumped the battery. My husband asked questions to which he opened it back up and put a meter on it to see if there was any drain on the battery. It was good. Got to our destination but when we went to turn truck in the place we had scheduled to drop it "didn't have room for it". We ended up over 30 miles away and an hour from where we were staying. We've used a competitive truck rental in the past and will go back to them. Note: while we sat on the side of the road waiting for roadside assistance we had others stop to see if they could help because they'd had similar experience with Uhaul.

Bob T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D 
Évaluation :
1

Would not refund me and charged me 3 days on a one day rental. Lady was very rude about it. Even after I explained that I was told those charges would go away if I used the truck only 1 day

Jackson L 
Évaluation :
3

Uhaul did not have keys ready on Friday when I arrived causing me to use an Uber/lift which cost $105. Uhaul did nothing to compensate for my loss of time and money. I would never recommend this uhaul facility. If I do not receive a credit or reimbursement I will be posting negative Google reviews for both facilities I had issues with.

ANTHONY P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry s 
Évaluation :
5

The location we finally ended up getting our truck from in Coeur d'Alene Idaho was amazing. The woman running it is very efficient and keeps it running as a smooth machine. We did visit two other locations prior to going there though, and they were considered neighborhood locations and they need some more training I felt like. The first one had no idea that we needed to notify you that we needed the truck for four days instead of one at the time of reservation. He thought we could fix that when we picked it up. The second one wasn't able to get us the truck because it wasn't going to be returned until later that day. We will not be using neighborhood locations again. The main one is the best.

Dana M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H 
Évaluation :
5

They inquired as to how the equipment performed and asked if there were any problems with anything. They were cleaning and checking fluid levels before I even left the location.

Robert M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan d 
Évaluation :
4

The staff, equipment, and overall experience were first rate, but the customer parking is insufficient. Not sure there's a solution given the size of the property.

bobby M 
Évaluation :
5

The person who was putting on the trailer hitch was fantastic. He worked hard on our vehicle, through all of the complications. He was successful! I am impressed with his skills and fortitude. Great!

Jere L 
Évaluation :
4

This location is spacious and easy to use, but was understaffed. One in-store person and ONE guy taking care of checking equipment in and out and selling propane. I waited nearly 45 minutes to drop off my trailer.

David M 
Évaluation :
5

The custom service from the manager is always exceptionally well. They are fast and friendly and the staff always gives amazing service.

RICKY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H 
Évaluation :
5

Jonathan went above being helpful Great guy

Karen W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shari M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael b 
Évaluation :
5

Quick and professional

Myron G 
Évaluation :
5

This is the best UHaul facility i know. Renee runs a great operation.

alzada a  |  Expérience générale 
Évaluation :
5

Very unhappy with corporates rule on prorating units. I had to pay $200 for a full month when it was cleared out three days after . Not cool U haul!

Scott a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert J  |  Expérience générale 
Évaluation :
5

It was a pleasant experience

leslie g 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Q 
Évaluation :
1

I feel I was over charged mistreated and put into a truck that was breaking down. The auto trailer I had to drive over 50 miles to get thwn come back load up and then back to Washington. When I got to get my car on the wouldn't have me unless I paid them more money. They told me I had to drop the truck off at a location and not at my destination  and if I wanted to take it to my destination I had to pay more money. I drove a truck and trailer that disnt want to stay on the road it jerked everytime I put my foot on the gas or brake .it made funny nosies then the check engine light came on going down i5 it started to smell like burning oil..u guess say we take the stress outta mov8ng but u took all my money put me a truck that should have been checked over charged me mistreated me it stressed me out so bad.. I will never use u guys again nor will I allow my family and friends to use guy.

Katie H 
Évaluation :
4

The lady who helped me was really great

Bonnie C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emma T  |  Expérience générale 
Évaluation :
5

Great staff

sharon a  |  Expérience générale 
Évaluation :
5

Had some long lines and phone waits to reach a person, but everything else was great

DEBY D  |  Expérience générale 
Évaluation :
5

The Coeur D Alene, Idaho indoor storage unit is very clean and maintained very well. Easy access for unloading and loading my moving boxes. The moving carts and large elevator are a bonus. Good lighting and security key pad for added safety. I appreciated the climate control unit which cost a few dollars extra. The convenience of purchasing moving supplies onsite was very helpful. The staff was knowledgeable and courteous. If needed for future storage, I would definitely return to U-Haul storage.

Anna K  |  Expérience générale 
Évaluation :
5

In and out. Very nice people.

Paul a  |  Premières impressions 
Évaluation :
4

Extremely pleased with the cleanliness and security of the facility, and the staff were very professional and helpful. I would highly recommend this facility. The only issue I found was access could be difficult, on occasion, due to the number of customers using the facility.

GARY G  |  Expérience générale 
Évaluation :
2

Upon getting my storage unit it started that my hours of access were from 5am to 10pm. Which was fine. I was given an access code to get into my unit and needed to sign out before leaving. Which was also fine. However...a week and a half before my next payment was due I went to my unit to put things in (since I am moving) and I had a second lock randomly put on my unit. I called the U Haul office and they stated to me that I needed to "Check out" a key to have access to my unit. Ummm.....excuse me?? I paid $150 a month and was not late on my payment or anything but still needed permission to access my unit. I NEVER received any kind of notice on this. Just them putting it on and now demanding that I give them my drivers license to get the key to get into my unit. AND I could only access my unit during their office hours. Which was way shorter than the hours I was told and still to the day I checked out it said I had. I will NEVER do any kind of storage from Uhaul again!! EXTREMELY NOT HAPPY WITH THIS FACILITY!!!!

Jennifer M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GP C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H  |  Expérience générale 
Évaluation :
5

Renee and the whole crew were very knowledgeable and courteous and helpful at all times. I've been storing items there for over ten years, in business and personally. I've also rented trucks and trailers over the last ten years and the service was ALWAYS top notch. Thanks to everyone who works there, this is a facility where pride in work is obvious.

Matt C  |  Expérience générale 
Évaluation :
5

Yet to fully move in. Looking forward to storing at a secure facility.

Adaire N  |  Déménagement en ligne 
Évaluation :
5

Very nice staff and clean facility. Nice inside storage unit.

Aaron S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STAN S  |  Expérience générale 
Évaluation :
5

Easy and fast online reservation. Easy access to climate controlled storage unit. Facility was clean and well maintained. Worth the extra money for the easy access, security and fast reservation online.

Kaitlin T  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya P  |  Expérience générale 
Évaluation :
5

Renee was very helpful

SHARI S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua e  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake S  |  Premières impressions 
Évaluation :
5

This is my go to place for all things moving and storage!!

kelli a  |  Premières impressions 
Évaluation :
5

Best storage facility I have ever utilized. Staff are super helpful, albeit very busy. I recommend the Appleway U-Haul to friends all the time. - Linda J.

Linda J  |  Expérience générale 
Évaluation :
5

Absolutely the best customer service and the cleanest U-Haul facility I have ever used. Thoroughly enjoyed working with the staff; especially the branch manager. She was top notch!

Brad a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn K  |  Expérience générale 
Évaluation :
5

This particular sight is the cleanest I've seen....so when I need help....I go straight to them. Vickey in Idaho

Vickey A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie l  |  Expérience générale 
Évaluation :
5

We moved out as we have moved from the area. We would use uhaul again as we had a good experience. Merci!

Ariana D  |  Expérience générale 
Évaluation :
5

I'd also be lost in a hurry without U-haul's extra goodies & equipment to buy inside. It's a terrific place & a safe place too!

Vickey A  |  Premières impressions 
Évaluation :
2

Not affordable

Gary B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey K  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbi H  |  Expérience générale 
Évaluation :
5

I had the storage unit for years. Great experience with staff help and the front desk. Thank you all and happy holidays!

DENISE S  |  Expérience générale 
Évaluation :
4

The rates kept going up, and being on a limited budget it was hard to keep up with the demand.

SALLY R  |  Expérience générale 
Évaluation :
5

This particular U-Haul facility exemplifies the standard original high standards the company was founded on. Well done, U-Haul CDA!

Steven C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee S  |  Expérience générale 
Évaluation :
5

Renee was awesome super helpful as well. Her and the 2 guys working were super funny and very helpful.

jamie l  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian o  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia v  |  Expérience générale 
Évaluation :
3

The double key process to get into my storage unit was annoying and tedious. Ive never had to do that at a uhaul location before. The people were mostly nice and the storage unit worked for my short term needs.

Ryan D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C  |  Expérience générale 
Évaluation :
5

Clean, secure, and easy to get to. I have rented from this facility a couple of times with positive results. Storage is on the pricey side in CDA. Employees were very courteous with me.

TODD T  |  Expérience générale 
Évaluation :
5

Great place to store my stuff while in a transition period of moving. Super clean and easy to work with. No issues.

Franki G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian G  |  Premières impressions 
Évaluation :
5

This location managed their storage areas very professional and were soooo very clean always a great access secure and carts available. Thank you for the years of amazing and quality help you were over the years if I had any issues you resolved them.

Sandra D  |  Expérience générale 
Évaluation :
5

Very Clean Indoor Storage Unit. The staff was knowledgeable and helpful with my storage unit needs. Excellent service à la clientèle.

Anna K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott a  |  Premières impressions 
Évaluation :
5

So nice to have a place that was open all the time. Staff always helpful and polite. Held my unit for 4 years & if there is a reason for me to need another one, I will definitely be back at U Haul.

Linda J  |  Expérience générale 
Évaluation :
5

Very professional and quick service. Unit very clean and I was pleasantly surprised that a lock was provided! I do have one I purchased previously from u-haul and was not able to locate it so this was a great help not having to purchase another.

Carrie S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean P  |  Déménagement en ligne 
Évaluation :
5

Great customer services! Entire staff was the friendliest I have worked with. The facilities, inside and outside, were the cleanest I have seen. Without a doubt, this location/site was the best moving experience I have ever had. Will use them again.

Brad a  |  Premières impressions 
Évaluation :
5

Lori was amazing to work with. She really knows what customer service looks like!!

GARY B  |  Expérience générale 
Évaluation :
2

Very unhelpful staff.

Thomas D  |  Expérience générale 
Évaluation :
3

I didnt realize that there was a lip nearly a foot tall into the unit. I got a drive up so I could wheel things in and out.

Larry A  |  Déménagement en ligne 
Évaluation :
5

The only problem that I had was the hallways room lit perfectly fine. I had the biggest storage unit that was on the inside of the building. There was no lights on the inside so whenever I went there, daylight or darkness, I had to take flashlights to be able to see what I was doing inside my storage unit that would be my only complaint.

Patrick S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly C  |  Expérience générale 
Évaluation :
5

I appreciate you. I’ve used you twice in the past 8 years and it’s always been a good experience!

Cammie C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

colleen n  |  Expérience générale 
Évaluation :
5

One of the nicest U-Haul storage facilities, in fact, storage facilities, I've never rented from them in over 30+ years. Well lit; very clean; safe; inside always kept up-to-date. In fact, when I was moving out, they were just redoing the floors the staff at every point, whether renting storage or U-Haul, or returning our outstanding and very customer service oriented a model for U haul. Merci.

Jacqueline G  |  Expérience générale 
Évaluation :
5

Friendly office staff, clean facility. A little pricey, however many people moving this way contributing to that as well.

TODD T  |  Premières impressions 
Évaluation :
1

The staff of the CDA location are friendly. My complaint is with Uhaul as a company. My U-box was extremely late- promised to be delivered by 07-10 but I was not able to access my box until 07-24! U-Haul customer service was horrendous. They could not locate my box or give me any help at all. They offered to give me $50 off but when I've spent over $2k with them, it seemed like a drop in the water. I have seen online that this is a persistent issue and I'm not the only one whom it's happened to. I had reserved a unit through them and was later told that "reservations don't mean anything, it's first come, first serve". U-Haul corporate needs to look up the definition of RESERVATION. Darian in the store was helpful and empathetic to my issues but still was not able to contact the ubox driver or expedite my late shipment. I have since moved to Keylock storage which has been a very pleasant experience. I recommend using a different company all together. Penske truck rentals off of Ramsay was better priced and very helpful. Key lock storage is about the same price for storage but I was able to get a bigger unit so in essence, it was also cheaper.

blake q  |  Expérience générale 
Évaluation :
4

This U-Haul facility is much nicer than the one I was using previously. Having bathrooms, drinking fountain, and the elevator was EXTREMELY helpful.

Anastasia D  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dylan A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R  |  Expérience générale 
Évaluation :
5

Will use this facility again if needed.

ROBERTA G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA G  |  Expérience générale 
Évaluation :
5

Not a single issue for 7 months, top notch service from top to bottom. Insurance was easy and convenient to obtain through the front desk and thankfully not needed. I would recommend this place to anyone looking for a well kept and secure place to store valuables!

MICHAEL A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene R  |  Expérience générale 
Évaluation :
5

Staff was great.

Thomas L  |  Déménagement en ligne 
Évaluation :
3

There are not enough people to work your order desk or to answer the phone.

Jeff A  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen W  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori F  |  Expérience générale 
Évaluation :
4

Unsure about using the punch in code at first use. Put code in but apparent used wrong code box. Alarm sounded on first opening door. No answer at call box after multiple calls. Went to front desk. Customer agents were very accommodating and helpful.

Cory W  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN E  |  Expérience générale 
Évaluation :
5

Wonderful experience! I was very impressed with the facilities and the ease with which you can pay online. Great people managed well

michael j  |  Expérience générale 
Évaluation :
5

Everybody that worked there. Fabulous everybody willing to help you out. The place was the cleanest cleanest U-Haul I've ever seen in my life. I honestly believe you could eat off the floor. I have never seen anything like it. Yes, beautiful.

Patrick S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy K  |  Expérience générale 
Évaluation :
1

When my daughter went to get her stuff the key would not work in the lock. She went to the front desk for help. The woman working on 3/17/2023 was extremely rude to my daughter. My daughter left furious. A male employee came out and tried to assist her. He was not able to unlock it either. She had to have lock smith come out for a cost of 150 dollars. Otherwise service was good.

Deana M  |  Expérience générale 
Évaluation :
5

I accidently set the alarm off trying to get into my storage unit the first day. The online instructions were alittle confusing considering the door just opens anyways without the gate code. But the manager helped me and after that I had no issues.

Miranda R  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa V  |  Expérience générale 
Évaluation :
5

Start to finish, a great experience. I was on the 3rd floor and felt worried... but with the huge elevator, the carts etc...awesome. Staff was so friendly always, helpful, patient and just lovely. I will recommend highly!

Aneeta L  |  Expérience générale 
Évaluation :
5

The facility is well-kept, and the staff are friendly. However, the number of emails I received in the last few days to rate my experience is absurd. I counted over 15 so far. Do better and stop clogging up people's inboxes with this nonsense.

CASEY E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Malia M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle N  |  Expérience générale 
Évaluation :
5

Customer service is outstanding

Kim k  |  Premières impressions 
Évaluation :
4

Great facilities, very helpful employees. Only once was I not able to get in to my storage unit because of maintenance issues. Had for over a year,would recommend.

Chance H  |  Expérience générale 
Évaluation :
4

This store worked with me so well. Any problem, they were on it. Quick call back if the staff didn't know the answer- just said he didn't know but would ask. Joey, Renee,Steve. Thank you!

Linda T  |  Premières impressions 
Évaluation :
5

This is exactly the kind of storage unit I wanted. I also felt like it was very safe and not gross or somewhere I didn't want to be. If I need to use storage or the U-Haul services in the future I would gladly do it!

Jennifer H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa s  |  Expérience générale 
Évaluation :
5

Thank you to the women who helped us she was awesome! Heidi Goins

heidi &  |  Premières impressions 
Évaluation :
5

Merci

Kelly U  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor H  |  Expérience générale 
Évaluation :
5

Renee at the facility has always been the best person to deal with. I have never had a complaint with her or the facility. I was a customer for several years and would rent a storage again if I needed.

Elizabeth H  |  Expérience générale 
Évaluation :
4

Can't get to UHaul by phone.

Jeff A  |  Premières impressions 
Évaluation :
5

Manager and staff were very nice and helpful.

Paul G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan e  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric a  |  Expérience générale 
Évaluation :
5

I get the hours, but since its so well secured, the hours I think could be 24 hrs a day.

KENNETH H  |  Expérience générale 
Évaluation :
5

Excellent, clean facility and helpful staff. I would definitely rent from U-Haul on Appleway in Coeur d'Alene again.

linda j  |  Expérience générale 
Évaluation :
5

Great staff members at this location. Very helpful and proactive. It would be nice from the customer side to allow access until 9 pm. The mattress rack was fantastic. I have not seen one of these before and was really impressed. Great place and great experience with this local U-Haul. I highly recommend!

Mary H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd P  |  Expérience générale