After showing up at AtoZ rental in Post Falls and being told that I didnt have a reservation. Due to the long wait time for call in Customer Service had to go back to my house and get on chat in order to determine that my reservation had been moved to U-Haul Storage of Coeurdalene without notification to me. The folks at this location were very helpful though and apologized for my inconvenience.
Stephen P.Customer Reviews for U-Haul Storage of Coeur D' Alene
Testimonials From Recent Customers
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Great location. The Uhaul truck we got from them was newer and ran great and didn't vibrate. Wry friendly folks at that location.
COREY S.The lady who called was agitated and rude and I felt extremely uncomfortable immediately with her, and after she scoffed and got off the phone.
DEBORAH L.Friendly and helpful. Woild definately recommemd!
Rebecca G.This place was at least twice as expensive as A to Z rental. Not counting the gas
CAROL D.BEEN THERE BEFORE!!!!..... LAURIE KEEPS THE HEATED UNIT EMACULATE!!!! LIKE THE PLACE!!! STAY SAFE!!!!
Matthew S. | Premières impressionsEveryone was helpful and the hitch was done perfectly
Carl W.Was quoted a rate of 1,29 $ a mile. Change my pick up day and was told the rate would not change. Pick up the truck and the rate changed 1,59 $??? Manager called and she said that is the rate on that day for pick up. For sure not very good business practices to change the rate when I was told it wouldn't change!!! Low handed for sure. Plus the truck head lights were pointed down and couldn't even see 15' in front of the truck and no high beams. Truck wasn't safe. Have used uhaul all my life and this was for sure not the best
VERNON G.nothing
Willard C.The brakes were a bit squeaky. This office with some proding helped me quite a bit.
Theresa B.The staff was very friendly and helpful. The operation looked efficient and they were actually checking the vehicles out mechanically and cleaning. I told them the windshield washer fluid was empty when I got the truck but everything ran well and no break downs.
John P.The ball was dropped multiple times due to lack of training or communication. Online information differs greatly from on site employee knowledge. Had to return to desk multiple times to pay for items I was not told about during check in or online (due to how busy they were each issue took a large amount of time to sort out). I was also told I had to have U-HAUL hook up our trailer or my insurance would be void. The Employee who hooked up trailer did so incorrectly causing the chains to drag on the road which I had to fix halfway through our drive which voided our insurance anyway as it appeared I unhooked the trailer. The employees seemed fed up, they need more help or better management. If it were my choice I would NEVER work with this location again (or U-Haul for that matter as the whole rental process was extremely frustrating). I do not feel it was worthy of the THOUSANDS of dollars I spent on my rental. I will be steering everyone I know far away from U-Haul's services after this experience.
Michael C.Storage unit was well cared for clean and secured. The person behind the counter was a bit cranky. Not sure if its a bad day when we paid our bill or what but check out she was ok.
Richard F. | Expérience généraleVery friendly employees and extremely helpful.
JACOB P.Check-in went very quickly. I was back on the road in a couple of minutes.
GARY S.Good experience
DEVIN S.Nothing. It was fantastic all around
SAMANTHA W.Service renting and returning was excellent
RANDY T.The loading ramp on truck was short and steep. Had to hire extra help just to get loading equipment up into truck an expense that could have been avoided had the proper ramp was installed in the first place.
TINA W.One corner of the uhaul leaked and our mattress got wet along one edge even though it was wrapped in plastic
JUSTIN N.Customer Service. Employee (Female) was very rude. Didn't get her name but she was the young er of the two that was working.
MARK H.The truck was all over the road dirty windshield dog hair
ROBERT T.Steering wheel wasn't straight and every time I loosened my grip it would veer to the right which made for an irritating cross country drive
Darrin B.Make sure fuel readings on check out sheet and truck are accurate.
Joseph G.Use diesels in place of those gas guzzler engines.
THOMAS A.The employees were very friendly and helpful. I'd never rented a vehicle for moving beforeâ€"I reserved the vehicle online prior to going. Really handy. The check-in was fast and the return process was quick and painless. Merci.
Deann S.Good job thank you
Thomas N.Great service, helpful.
LARRY N.Stephen and the manager are extremely hard workers. Thank you for their efforts
LONNIE T.Great job guys and gals. Keep the cost minimal 😎🇺🇸ðŸ-½
BRUCE I.I had to pay a lot of money in late fees because nobody knew how to change my payment due date to when I got paid. Finally after about a year corporate helped them to finally figure it out. I was told that I shouldn't of had to pay all those late fees since I told them over and over again. TY
Rebecca V. | Expérience généraleDesk agent, I think Katherine was very professional and excellent.
Johan D. | Premières impressionsGreat store and people
HAL H.You need to make renting an returning easier, and train your associates on customer service, and the proper way to explain the way your programs work.
JON K.Both ladies at the front desk were extremely polite and helpful. Very professional staff. Overall I would give your crew an A+.
Lafforrest L.Nothing. Keep doing what you are doing.
ERIC M.This was not the original pick up destination. It was changed on me the morning before making me have to change my plans. I had reserved 2 things, truck and trailer and less than 24 hours before pick up time I was told I had to pick them both up in different places, 30 miles apart, and neither of them were the place I was originally told. Really messed up my plans for the day. Moving day is stressful enough without that
Wendy K.Other than being charged 21 something more and not told they did great
TYRELL Z.Make the hand truck available with the rentel fee instead of a separate fee its in the truck we should be able to use without additional fees
TERRY W.Very courteous/fast drop-off and they even chased us down regarding an item we had dropped in the parking lot!
James S.Free beer if returned on time
BRANDON G.On this end, both the woman with whom I spoke inside the store the day before we returned, and the man who checked in our truck on Thursday morning, were very helpful. The man at check-in was exceedingly friendly and courteous!
Katrina A.Make sure the lights work properly, high was like being on Dim…and Dim was barely out in front of the truck! ….. was terrible trying to drive at night … plus the wipers were bad and you couldn't see when it was raining.
JOSE S.Great experience.
Sanuel W.I think it is hard for the people to do a great job because they are overwhelmed (super busy) I liked the manager, and both guys that helped me hook up and unhook (car hauler trailer). They asked all the right questions. Super job.!
RICHARD H.The staff at Appleway is always so helpful! They are quick and provide clean equipment.
KYLE P.Friendly and efficient service, will definitely come back if needed in the future.
CHRISTINA F.Lower prices.
JOHNNY N.Absolutely Horrible!! Charge more than quote online by 100 $. Once we arrived to drop off the gentleman was busy. We double checked with him the gas amount but was later charged an extra 28 $for gas. I was to be there at noon. I showed up at 11:15 and than was charged an extra day because it wasn't checked in till 12:20, seriously !!!
katie W.Absolutely Horrible!! Charge more than quote online by 100 $. Once we arrived to drop off the gentleman was busy. We double checked with him the gas amount but was later charged an extra 28 $for gas. I was to be there at noon. I showed up at 11:15 and than was charged an extra day because it wasn't checked in till 12:20, seriously !!! Never again!!!
KATHERINE W.We have dealt with CDA many times and they are always awesome!
MONTGOMERY G.Leah and Renee are spot-on helpful, knowledgeable, and professional. I've been a Uhaul customer for many years and there have been some challenges along the way. Leah and Renee work together as a team and always find an answer.
Kirstie O. | Premières impressionsI tried to call the direct line SEVERAL times. It would eventually go to the call center. I was in line waiting for 18 min then they couldn't help me. Told me to call the direct line.
Darby M. | Online Move InMy storage unit is outside with no gate and I can only go during business hours because they require you to pick up a key for the 2nd lock. There is only one of these keys, so if someone else is using it you have to wait. This is very inconvenient.
Jan J. | Online Move InFacilities are terrific. Staff is helpful.
Ty S. | Expérience généraleThe team at U-Haul coeur d alene are professional, kind and hard working. I have never seen such a clean storage center, it is great! Thank you Renee and team for the great experience in CDA, ID.
GRANT S. | Premières impressionsI absolutely love my Uhaul CdA team!!! Everyone is wonderful to work with, and incredibly professional. Lori does an amazing job keeping the units spotless, while Anne and the rest of the tram keep things running smoothly. This is THE spot to store your goods, and if I ever have and storage needs in the future would return in a heartbeat!!
Naomi W. | Expérience généraleNice people & very helpful with security questions
Sharon R. | Online Move InThank you for the excellent service....and if I should ever need a storage unit again I would look to U-Haul first....
mike F. | Expérience généraleRenee was very helpful and knowledgeable. I will continue to do business in the future.
Todd T. | Premières impressionsThe price, availability, and timing were perfect to complete our move up the north Idaho. The security system was a pain as most security systems are; but this one had too many panels that were not for customer use, and on on first experience, was difficult to find out which code box to use. Otherwise, very clean cut professional folks work at this uhaul.
Ariel H. | Premières impressionsweb site says access to storage begins at 5am. Actual time is 7am. A number of people have had this same problem.
Bill S. | Expérience généraleThe owner at u haul helped us and she is alway very nice,will recommend to everyone!!
Robert A. | Premières impressionsImpressed with the cleanness of storage facility, and will use the storage unit once again should the need arise.
LAVERNE C. | Expérience généraleThe only trouble I had was with the phone system trying to get thru to my local U-Haul. Other than that, Renee and her crew were fantastic!
debbie P. | Expérience généraleMerci
PATRICK W. | Premières impressionsTop notch service all the way around! Friendly, clear and concise instructions concerning storage facility from Renee. I even bought a hitch lock because it was both convenient and priced correctly while at the center. Thank you for the ease and the awesome service.
amber c. | Premières impressionsThe Uhaul employee that helped me fill out the paperwork for the storage unit was awesome and helpful
eric p. | Premières impressionsRenee is a rock star!! She made our moving experience a lot easier with her help. Thanks for taking care of us!!
Michael W. | Expérience généraleThe staff at Uhaul maintained an excellent, always tidy facility. Front office personnel were efficient in my move-in and move-out. Staff member, Lori, was also friendly and keep the halls and restrooms of storage facility very, very clean. Will recommend to others but might not be necessary since my unit was rented out 15 minutes after I checked out! W A Shimabukuro
Wayne S. | Expérience généraleVery clean, convenient, and secure
Scott O. | Online Move InThe entire staff was friendly and helpful with all our needs! I would definitely recommend this facility.
Michael W. | Premières impressionsBest people, best storage units.
Frank B. | Premières impressionsBrand new facility, immaculate, security is as good as any military base. 8-)
Scott O. | Premières impressionsVery clean and well run facility. Was a customer for 5 yrs until I no longer needed storage space. Would recommend this facility to others.
GERRY M. | Expérience généraleGreat place safe and friendly
Darrell B. | Premières impressionsI have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can't believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she's no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don't get me wrong, I never want to move again and I can't imagine I could find a better place to store store our things
Barb T. | Expérience généraleOnly complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,
randy z. | Premières impressionsAlways an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.
Matt C. | Premières impressionsAl the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.
Todd P. | Premières impressionsThe unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!
Lynetta R. | Online Move InFacility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.
VACASA B. | Premières impressionsAmazingly clean and maintained and nice that a lock as provided
Charlotte H. | Premières impressionsThis move has been horrid the only good thing about it was the way your staff took care of everything
john m. | Premières impressionsBest-run U-Haul storage I've yet used!
George S. | Premières impressionsThe local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn't been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!
Sarah B. | Premières impressionsHoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.
Deborah H. | Premières impressionsRodney and his crew we're so nice and Professional. Making moving easy
Kathy H. | Premières impressionsGreat customer service!!!
MARCEA M. | Premières impressionsRenee was good
Jeffrey K. | Premières impressionsYou folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.
Robert L. | Premières impressionsThe employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.
Jennifer B. | Premières impressions