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Entire experience was great and the lady who helped me (i didn't catch her name) was super friendly and has GREAT customer service and is very nice and sweet!
Great service
The unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!
The personnel at this location were courteous and efficient. Absolutely no complaints whatsoever. The process was simple which made for a very good experience.
Allow time to go to the inside counter for pickup and drop-off! Their mobile app is so glitchy and clunky that it is not worth using (I tried). During check-in, the app kicked me out and made me start over. Then halfway through it announced that there was "No Network Connection" (I had 4 bars on my cell phone). I went inside. On checkout, because it was after hours, I had to use the app. It again kicked me out halfway through, again had a "No Network Connection" error message, but finally completed. The process of documenting the location of the truck, the condition of the truck, the mileage and fuel level take way too much time. If you go inside, they do all of that for you.
The truck had a horrible exaust leak into the cab of the truck causing carbon monoxide poisoning, headaches and having to drive with both windows down in winter with snow falling.
Great, very professionally run business!
They are wonderful
The Tightening ratchets were rusty and hard to maneuver
The best hours and equipment in CDA. Had to make sure we called in advance to schedule our one way return to avoid a drop fee. They did not have it when we arrived but did finally locate us. They were fast and honest.
Customer service was good in the store.
The staff was very helpful and kind.
It was after hours, dark and raining; and I was attempting to check-in my truck and trailer return myself using the U-Haul app, when out came Thomas (was that his name) and took care of it himself. I didn't think anyone was there, let alone in the rain; but we were done in less than 5 minutes. Well done, Thomas (if that's your name).
The employee that helped us check in the equipment was exremely helpful and efficient. This location's customer service made up for the horrible experiences I had at all 3 of the Utah locations I was forced to go to.
The rep that I spoke to on the phone at this location was extremely helpful in confirming the dropoff site and explaining my bill to me. I dealt with 3 different locations in Utah for pickup and they were all horrible. I was so pleased that this location had staff that knew what they were doing and made my equipment return so smooth and easy.
Very quick for drop off.
I have used this location in the past and have always had a good experience. Renee really takes good care of the customers. She is very thorough and conscientious. Would definitely recommend this location.
Every person handled everything quickly and efficiently.
I've been doing business at this location for over 20 years. The customer services has become so subpar that I will no longer be using U-haul (this location) It is a shame because I have rented over 3000 trucks in my Moving career. I will be doing business with Penske exclusively from here on out. If I have no other choice but to use U-hauls service I will drive to a different location other than the one on Appleway.
Fix your computer system.
Good ride.
Our experience at this location was the BEST! The service as well as the equipment could not have been better. High efficiency coupled with professional as well as personable employees made our moving far less stressful.
Renee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler
Very happy that my reservation was on file. I had my son in law pick it up and everything was smooth. We got it back in plenty of time. It was a very satisfying experience considering it was moving. Thank you for your excellence in customer service.
Don't change a thing.
The clerks were very helpful, polite, and knowledgeable. My only complaint is that it was quite busy, (several people standing in line, most without masks) and there was only one clerk. Eventually, after about 1/2 hour, another clerk came in, and things then started moving along. The lone clerk stayed calm, which impressed me with how many people where in line.
Great customer service
I had an excellent experience with the staff and facility
This U-Haul store on Appleway, Coeur d'Alene is always professional very helpful. I wouldn't go anywhere else.
Not anyone's fault! But the computer system was giving them trouble that day! But the employees worked hard at getting me out the door fast! Great job!
I am so unhappy with Uhaul. They make their company look like it's affordable but in the end they rip you off! There are so many hidden fees. I will never use them again.
This is truly an exceptional and well managed storage facility. We have 4 - 8x10 units and have utilized storage facilities from coast to coast. This is, hands down, the best and cleanest we have ever used for our fine antiques and personal home goods.
The no contact check in was not well done. Still had to go into the office to check in even though I had done it on line. Had to show my driver license even though it was already on my check in. They ran my credit card again. Needless to say I had to do it all over again.
The service provided in CDA was top notch all the way.
Great and helpful staff!!!
When confronted about the extra fee, due to the incorrect date entered on the contract, personnel was not helpful nor willing to step in and help correct the error. Terrible customer service.
wait time very long
Dry helpful. Didn't even have to get out of my truck to unhook the trailer. Attendant friendly and helpful
My reservation was cancelled when I arrived to pick My trailer up. My trailer leaked and it rained the entire trip that I moved. All of my belongings were wet. The U-Haul that I picked up my trailer at select a Destiination to drop the trailer eight hours away that was closed. Then I had to sit on hold for 25 minutes with U-Haul to get someone to answer to tell me where I could go and drop this trailer.
Very quick, professional and friendly
Customer servie was great. I do think they should do a walk through with you on the truck.
Check air pressure on all tires before sending customers out on the road. We had a tire blowout in the middle of nowhere and had to wait hours for service late at night. Overall not a good rental experience. That being said, the front desk staff at the Coeur d'Alene location was friendly and helpful.
Truck is tired, sloppy steering
Renee was very helpful and knowledgeable
Look at the record of phone calls on your computer! Talk to Martha in the Corporate office. I still have not fully recovered from this nightmare of being stranded for 7 hours.
Didn't answer the phone for two days. Did not communicate back when we tried to return after hours. Phones were forwarded to main UHaul number. Have never actually talked to them.
Excellent service and vehicle thanks bruce
Excellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.
Facility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.
Amazingly clean and maintained and nice that a lock as provided
This move has been horrid the only good thing about it was the way your staff took care of everything
Employees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.
Sam was super helpful and got us taken care of. Thanks again!
Thanks. Good people who I worked with.
Renee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.
Leigh was a fantastic help. She went the extra mile. Give her a raise!
Clean, safe area with good access. Staff very helpful.
It was over booked and I had to wait for availability. I didn’t use U-Haul storage due to inconvenient location within building
Best-run U-Haul storage I've yet used!
The local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn’t been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!
If it would’ve been something that was easy to do, we would’ve left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn’t offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants’ unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.
Had a question and called. Recording is ridiculous. Long speech and then extra long wait. Had to go twice before could get an answer.
thank you all staff members you are doing a great job always friendly and helpful
Only one issue with the storage facility. That people were allowed to enter the building without using their keypad or their code which often times the alarms were set off by people opening their units without checking in first. Happened about half the time I’ve visited my unit. Very irritating. Especially for someone who has tinnitus.
Overall, I had a good experience with U-Haul in Coeur d’Alene. I experienced a few frustrating administrative issues over the course of having my belongings there including being called to provide my credit card over the phone for billing despite my card being on automatic payment for over one year at the time that I received that called. Also, after moving my belongings out of storage and checking out with the manager, I received 2 or 3 calls asking if my belongings were out of a unit that I did not have (nor ever had) my belongings in. Finally, despite checking out or removing my belongings on the 23rd of the month, I was not offered a refund for the remainder of the days that I did not use the unit. One unit was only used for 7 days out of a month’s fees and another unit was used 5 days. I realize this may be company policy, but it really seems good customer service since I am no longer using the unit. Thanks.
Very good facikity. Would definitely use again. I found the manager Rodney and cleaning staff to be excellent and nice. Thank you.
I canceled ANOTHER storage unit in order to use Uhaul. My reasoning: 1. CLEAN 2. SECURE 3. INSIDE 4. LOCK INCLUDED 5. STAFF EXCELLANT 6. 1ST MONTH FREE!!!!!!!! I recommend it to everyone.
I wanted to thank Mr. Patch and his crew at Coeur d Alene U Haul. I had a corporate hicup with my initial storage/truck reservation and actual availability at the facility. But for Mr. Patch, whom stepped up with a temporary fix and ultimate fix, I would have been in a real jam with my logistic moving situation. All were very helpful and made my experience positive. Please forward to corporate. They need to know That the Coeur d Alene office is well managed on behalf of u-haul. P.S. Corporate needs to use Mr. Patches voice mail for their advertising! Regards, Kent Durand
Always a good experience at this uhaul
Hoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.
The facility people were very helpful, but I wasn't happy with the call center. They made a reservation for me for a 10 x 15 Climate controlled storage, but when I got there the next day (as agreed upon) , they had no units available! The counter woman scrambled to accomodate me and I ended up with 3 units all spread apart and not the size I needed. I took them as I needed something to start storing my stuff! I think that's very bad practice to not check availability before having a customer give his credit card to hold a storage and have him go down to the facility (especially in these times) and find nothing is saved for you! If the counter person hadn't found something, I would have never used U-Haul again!
The staff was great, only issue is access can be cumbersome depending on where your unit is located.
My unit flooded from the back baseboards & it leaked thru thin strips of plastic overhead. Plus my desktop PC (monitor and full tower including cordless keyboard & mouse) were stolen from the unit.
The facility was extraordinarily clean and it was very appreciated! Lori did an amazing job keeping the space clean and organized!!
The sight was wonderful and renee in particular. The call center needs some help to
Love the people. Some more helpful than others. Access to outdoor unit NOT 24 hours. Concrete block in front of my unit that no body can move was inconvenient to move things in/out unit
very good experience. Office staff was very nice, polite ad patient
I was very happy with how easy and convenient U-HAUL storage is.
Good value
Rodney super friendly and helpful
Great Service,
They made everything easy and convieient. from the return of the trailer to get the locker.
None
Rodney and his crew we’re so nice and Professional. Making moving easy
service great and price was right.
Great customer service!!!
Thank you for making our move smooth!
Staff was efficient and helpful. Facility was warm and clean.
Location is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min
Thank you
The storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.
Staff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.
One criticism: CDA U Haul’s loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.
Would honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!
It's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.
Renee was good
Great
Would constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant
Great experience!
Never had a problem with my storage unit.
Rent increases too often, and much to high. Became unaffordable for me.
You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.
Very convenient location and immaculate cleanliness
There were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.
There are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.
I would recommend this storage facility to anyone looking for the best rates and security around!
Such a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!
I was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.
Lori was incredibly helpful.
Manager Rodney is superb as well as the entire staff.
Easy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL😁
Great service
"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know
Wish there was 24-hour access
The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.
There is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.
Wonderful staff, locación, and building
Getting in and out was a joke. Stupid design. Would never use their services again.
Didn’t like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning
Great customer service, friendly staff, clean storage unit.
These folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!
Everything was always very clean & easy to access. Sometimes parking was crowded.
Best Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.
Great staff, awesome facility, and I highly recommend using this place.
At times the store is understaffed as it is a busy place but everyone is very helpful
I loved how clean the units and facility are.
The manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.
Unit still has company lock on it and the card to get into building wasn't working but the employee fixed it.
I have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.
Staff was very helpful
I loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone
Best in the area!
Thank you to Bobbie, the driver that delivered my U-boxes.
Perfect
When it rains a big puddle of water stands in front of number 12!!
I was very happy with the people and facility will all use the service when I need to
Always great that’s why we come back when we need short term storage
Rod is very professional. He deserves a raise!
Rod and his crew work hard too make your moving experience Great, very professional location!
Having a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Thank you.
Thank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!
I reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit
CDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.
Phalen in Coeur d’Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)
Mgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer
Rodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. Thank you!
Rodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff
I recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly
Very fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!
the staff was always very friendly and Knowledgeable.
The facility was clean and the staff was terrific.
It was what I needed when I needed it. Thank you.
Would have been Above Average rating if it wasn’t for 2 things. 1st, my rates went up twice. Started out as $49.95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.
Very nice facility. Crystal is great!
All personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.
Rod was very helpful.
The card system regarding getting in and out was confusing at times.
A very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.
Uor experience was very good
I love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,
Very good!
Manager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE
Great Storage - Clean and secure.
Parking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.
There always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!
If I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.
Nice storage solution!
I would highly recommend this facility. I appreciate the cleanliness
I have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.
You sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)
