Customer Reviews for U-Haul Storage of Coeur D' Alene

6 432 évaluations

750 W Appleway Ave   Coeur D'Alene, ID 83814
(W Of I-95)

(208) 667-5529

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(208) 667-5529

750 W Appleway Ave
Coeur D'Alene, ID 83814
(W Of I-95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

After showing up at AtoZ rental in Post Falls and being told that I didnt have a reservation. Due to the long wait time for call in Customer Service had to go back to my house and get on chat in order to determine that my reservation had been moved to U-Haul Storage of Coeurdalene without notification to me. The folks at this location were very helpful though and apologized for my inconvenience.

Stephen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy M.  |  Premières impressions 
Évaluation :
5

Great location. The Uhaul truck we got from them was newer and ran great and didn't vibrate. Wry friendly folks at that location.

COREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staci F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
1

The lady who called was agitated and rude and I felt extremely uncomfortable immediately with her, and after she scoffed and got off the phone.

DEBORAH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDACE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelly b.  |  Premières impressions 
Évaluation :
5

Friendly and helpful. Woild definately recommemd!

Rebecca G. 
Évaluation :
4

This place was at least twice as expensive as A to Z rental. Not counting the gas

CAROL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mardena L. 
Évaluation :
4

BEEN THERE BEFORE!!!!..... LAURIE KEEPS THE HEATED UNIT EMACULATE!!!! LIKE THE PLACE!!! STAY SAFE!!!!

Matthew S.  |  Premières impressions 
Évaluation :
5

Everyone was helpful and the hitch was done perfectly

Carl W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim D. 
Évaluation :
3

Was quoted a rate of 1,29 $ a mile. Change my pick up day and was told the rate would not change. Pick up the truck and the rate changed 1,59 $??? Manager called and she said that is the rate on that day for pick up. For sure not very good business practices to change the rate when I was told it wouldn't change!!! Low handed for sure. Plus the truck head lights were pointed down and couldn't even see 15' in front of the truck and no high beams. Truck wasn't safe. Have used uhaul all my life and this was for sure not the best

VERNON G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA B. 
Évaluation :
5

nothing

Willard C. 
Évaluation :
4

The brakes were a bit squeaky. This office with some proding helped me quite a bit.

Theresa B. 
Évaluation :
5

The staff was very friendly and helpful. The operation looked efficient and they were actually checking the vehicles out mechanically and cleaning. I told them the windshield washer fluid was empty when I got the truck but everything ran well and no break downs.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD F. 
Évaluation :
1

The ball was dropped multiple times due to lack of training or communication. Online information differs greatly from on site employee knowledge. Had to return to desk multiple times to pay for items I was not told about during check in or online (due to how busy they were each issue took a large amount of time to sort out). I was also told I had to have U-HAUL hook up our trailer or my insurance would be void. The Employee who hooked up trailer did so incorrectly causing the chains to drag on the road which I had to fix halfway through our drive which voided our insurance anyway as it appeared I unhooked the trailer. The employees seemed fed up, they need more help or better management. If it were my choice I would NEVER work with this location again (or U-Haul for that matter as the whole rental process was extremely frustrating). I do not feel it was worthy of the THOUSANDS of dollars I spent on my rental. I will be steering everyone I know far away from U-Haul's services after this experience.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK B. 
Évaluation :
3

Storage unit was well cared for clean and secured. The person behind the counter was a bit cranky. Not sure if its a bad day when we paid our bill or what but check out she was ok.

Richard F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

theodore A. 
Évaluation :
5

Very friendly employees and extremely helpful.

JACOB P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Check-in went very quickly. I was back on the road in a couple of minutes.

GARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M S. 
Évaluation :
5

Good experience

DEVIN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Nothing. It was fantastic all around

SAMANTHA W. 
Évaluation :
4

Service renting and returning was excellent

RANDY T. 
Évaluation :
4

The loading ramp on truck was short and steep. Had to hire extra help just to get loading equipment up into truck an expense that could have been avoided had the proper ramp was installed in the first place.

TINA W. 
Évaluation :
5

One corner of the uhaul leaked and our mattress got wet along one edge even though it was wrapped in plastic

JUSTIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S. 
Évaluation :
2

Customer Service. Employee (Female) was very rude. Didn't get her name but she was the young er of the two that was working.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

The truck was all over the road dirty windshield dog hair

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Steering wheel wasn't straight and every time I loosened my grip it would veer to the right which made for an irritating cross country drive

Darrin B. 
Évaluation :
2

Make sure fuel readings on check out sheet and truck are accurate.

Joseph G. 
Évaluation :
4

Use diesels in place of those gas guzzler engines.

THOMAS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD F. 
Évaluation :
5

The employees were very friendly and helpful. I'd never rented a vehicle for moving beforeâ€"I reserved the vehicle online prior to going. Really handy. The check-in was fast and the return process was quick and painless. Merci.

Deann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Good job thank you

Thomas N. 
Évaluation :
5

Great service, helpful.

LARRY N. 
Évaluation :
5

Stephen and the manager are extremely hard workers. Thank you for their efforts

LONNIE T. 
Évaluation :
5

Great job guys and gals. Keep the cost minimal 😎🇺🇸ðŸ-½

BRUCE I. 
Évaluation :
3

I had to pay a lot of money in late fees because nobody knew how to change my payment due date to when I got paid. Finally after about a year corporate helped them to finally figure it out. I was told that I shouldn't of had to pay all those late fees since I told them over and over again. TY

Rebecca V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chenoa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBI S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

Desk agent, I think Katherine was very professional and excellent.

Johan D.  |  Premières impressions 
Évaluation :
5

Great store and people

HAL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
1

You need to make renting an returning easier, and train your associates on customer service, and the proper way to explain the way your programs work.

JON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna D. 
Évaluation :
5

Both ladies at the front desk were extremely polite and helpful. Very professional staff. Overall I would give your crew an A+.

Lafforrest L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL V. 
Évaluation :
5

Nothing. Keep doing what you are doing.

ERIC M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELODIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
3

This was not the original pick up destination. It was changed on me the morning before making me have to change my plans. I had reserved 2 things, truck and trailer and less than 24 hours before pick up time I was told I had to pick them both up in different places, 30 miles apart, and neither of them were the place I was originally told. Really messed up my plans for the day. Moving day is stressful enough without that

Wendy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chenoa S. 
Évaluation :
5

Other than being charged 21 something more and not told they did great

TYRELL Z. 
Évaluation :
5

Make the hand truck available with the rentel fee instead of a separate fee its in the truck we should be able to use without additional fees

TERRY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connie P.  |  Online Move In 
Évaluation :
5

Very courteous/fast drop-off and they even chased us down regarding an item we had dropped in the parking lot!

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
4

Free beer if returned on time

BRANDON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet T. 
Évaluation :
5

On this end, both the woman with whom I spoke inside the store the day before we returned, and the man who checked in our truck on Thursday morning, were very helpful. The man at check-in was exceedingly friendly and courteous!

Katrina A. 
Évaluation :
4

Make sure the lights work properly, high was like being on Dim…and Dim was barely out in front of the truck! ….. was terrible trying to drive at night … plus the wipers were bad and you couldn't see when it was raining.

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack F. 
Évaluation :
5

Great experience.

Sanuel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

I think it is hard for the people to do a great job because they are overwhelmed (super busy) I liked the manager, and both guys that helped me hook up and unhook (car hauler trailer). They asked all the right questions. Super job.!

RICHARD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol P. 
Évaluation :
5

The staff at Appleway is always so helpful! They are quick and provide clean equipment.

KYLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS P. 
Évaluation :
5

Friendly and efficient service, will definitely come back if needed in the future.

CHRISTINA F. 
Évaluation :
4

Lower prices.

JOHNNY N. 
Évaluation :
1

Absolutely Horrible!! Charge more than quote online by 100 $. Once we arrived to drop off the gentleman was busy. We double checked with him the gas amount but was later charged an extra 28 $for gas. I was to be there at noon. I showed up at 11:15 and than was charged an extra day because it wasn't checked in till 12:20, seriously !!!

katie W. 
Évaluation :
1

Absolutely Horrible!! Charge more than quote online by 100 $. Once we arrived to drop off the gentleman was busy. We double checked with him the gas amount but was later charged an extra 28 $for gas. I was to be there at noon. I showed up at 11:15 and than was charged an extra day because it wasn't checked in till 12:20, seriously !!! Never again!!!

KATHERINE W. 
Évaluation :
5

We have dealt with CDA many times and they are always awesome!

MONTGOMERY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jill N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam T.  |  Expérience générale 
Évaluation :
5

Leah and Renee are spot-on helpful, knowledgeable, and professional. I've been a Uhaul customer for many years and there have been some challenges along the way. Leah and Renee work together as a team and always find an answer.

Kirstie O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Alley A.  |  Online Move In 
Évaluation :
3

I tried to call the direct line SEVERAL times. It would eventually go to the call center. I was in line waiting for 18 min then they couldn't help me. Told me to call the direct line.

Darby M.  |  Online Move In 
Évaluation :
3

My storage unit is outside with no gate and I can only go during business hours because they require you to pick up a key for the 2nd lock. There is only one of these keys, so if someone else is using it you have to wait. This is very inconvenient.

Jan J.  |  Online Move In 
Évaluation :
5

Facilities are terrific. Staff is helpful.

Ty S.  |  Expérience générale 
Évaluation :
5

The team at U-Haul coeur d alene are professional, kind and hard working. I have never seen such a clean storage center, it is great! Thank you Renee and team for the great experience in CDA, ID.

GRANT S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H.  |  Premières impressions 
Évaluation :
5

I absolutely love my Uhaul CdA team!!! Everyone is wonderful to work with, and incredibly professional. Lori does an amazing job keeping the units spotless, while Anne and the rest of the tram keep things running smoothly. This is THE spot to store your goods, and if I ever have and storage needs in the future would return in a heartbeat!!

Naomi W.  |  Expérience générale 
Évaluation :
5

Nice people & very helpful with security questions

Sharon R.  |  Online Move In 
Évaluation :
5

Thank you for the excellent service....and if I should ever need a storage unit again I would look to U-Haul first....

mike F.  |  Expérience générale 
Évaluation :
5

Renee was very helpful and knowledgeable. I will continue to do business in the future.

Todd T.  |  Premières impressions 
Évaluation :
4

The price, availability, and timing were perfect to complete our move up the north Idaho. The security system was a pain as most security systems are; but this one had too many panels that were not for customer use, and on on first experience, was difficult to find out which code box to use. Otherwise, very clean cut professional folks work at this uhaul.

Ariel H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara J.  |  Expérience générale 
Évaluation :
4

web site says access to storage begins at 5am. Actual time is 7am. A number of people have had this same problem.

Bill S.  |  Expérience générale 
Évaluation :
5

The owner at u haul helped us and she is alway very nice,will recommend to everyone!!

Robert A.  |  Premières impressions 
Évaluation :
5

Impressed with the cleanness of storage facility, and will use the storage unit once again should the need arise.

LAVERNE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan c.  |  Premières impressions 
Évaluation :
4

The only trouble I had was with the phone system trying to get thru to my local U-Haul. Other than that, Renee and her crew were fantastic!

debbie P.  |  Expérience générale 
Évaluation :
5

Merci

PATRICK W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara N.  |  Premières impressions 
Évaluation :
5

Top notch service all the way around! Friendly, clear and concise instructions concerning storage facility from Renee. I even bought a hitch lock because it was both convenient and priced correctly while at the center. Thank you for the ease and the awesome service.

amber c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN JAMES H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon G.  |  Expérience générale 
Évaluation :
5

The Uhaul employee that helped me fill out the paperwork for the storage unit was awesome and helpful

eric p.  |  Premières impressions 
Évaluation :
5

Renee is a rock star!! She made our moving experience a lot easier with her help. Thanks for taking care of us!!

Michael W.  |  Expérience générale 
Évaluation :
5

The staff at Uhaul maintained an excellent, always tidy facility. Front office personnel were efficient in my move-in and move-out. Staff member, Lori, was also friendly and keep the halls and restrooms of storage facility very, very clean. Will recommend to others but might not be necessary since my unit was rented out 15 minutes after I checked out! W A Shimabukuro

Wayne S.  |  Expérience générale 
Évaluation :
5

Very clean, convenient, and secure

Scott O.  |  Online Move In 
Évaluation :
5

The entire staff was friendly and helpful with all our needs! I would definitely recommend this facility.

Michael W.  |  Premières impressions 
Évaluation :
5

Best people, best storage units.

Frank B.  |  Premières impressions 
Évaluation :
5

Brand new facility, immaculate, security is as good as any military base. 8-)

Scott O.  |  Premières impressions 
Évaluation :
5

Very clean and well run facility. Was a customer for 5 yrs until I no longer needed storage space. Would recommend this facility to others.

GERRY M.  |  Expérience générale 
Évaluation :
5

Great place safe and friendly

Darrell B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL W.  |  Expérience générale 
Évaluation :
5

I have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can't believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she's no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don't get me wrong, I never want to move again and I can't imagine I could find a better place to store store our things

Barb T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B.  |  Expérience générale 
Évaluation :
5

Only complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,

randy z.  |  Premières impressions 
Évaluation :
5

Always an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.

Matt C.  |  Premières impressions 
Évaluation :
5

Al the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.

Todd P.  |  Premières impressions 
Évaluation :
4

The unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!

Lynetta R.  |  Online Move In 
Évaluation :
5

Facility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.

VACASA B.  |  Premières impressions 
Évaluation :
5

Amazingly clean and maintained and nice that a lock as provided

Charlotte H.  |  Premières impressions 
Évaluation :
3

This move has been horrid the only good thing about it was the way your staff took care of everything

john m.  |  Premières impressions 
Évaluation :
5

Best-run U-Haul storage I've yet used!

George S.  |  Premières impressions 
Évaluation :
4

The local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn't been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!

Sarah B.  |  Premières impressions 
Évaluation :
5

Hoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.

Deborah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnie K.  |  Premières impressions 
Évaluation :
5

Rodney and his crew we're so nice and Professional. Making moving easy

Kathy H.  |  Premières impressions 
Évaluation :
5

Great customer service!!!

MARCEA M.  |  Premières impressions 
Évaluation :
4

Renee was good

Jeffrey K.  |  Premières impressions 
Évaluation :
5

You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.

Robert L.  |  Premières impressions 
Évaluation :
5

The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.

Jennifer B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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