Évaluations des clients U-Haul Storage of Coeur D' Alene
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Storage of Coeur D' Alene
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Rick T. le
Extremely slow service at the front counter with a real lack of customer service skills.
John R. le
1-Star rating for follow up. I ended up not renting a car transport trailer and was told I would be refunded that amount. After almost 2 weeks, still no refund. Called U-Haul for answers and they would not answer the 1-800 phone. I online chatted with a representative and finally... she said it was being processed and will be 5 to 6 days more... We will see ! You failed big time U-haul !
Monica A. le
They were fast and efficient and did not laugh when I had to come back to ask if there was a trick to getting the back open.
Tyrone M. le
The German hear were also very helpful, let us know just what to do, and performed their job well. They were also very personable, smiling and humorous, which I appreciate after a long drive to a new place. Well done CDA team.
Yolanda R. le
Great customer service
Rikki A. le
Rodney and his crew we’re so nice and Professional. Making moving easy
Dan B. le
service great and price was right.
MARCEA M. le
Great customer service!!!
BILL W. le
Thank you for making our move smooth!
STEVE O. le
Staff was efficient and helpful. Facility was warm and clean.
Mark P. le
I waited about fifteen minutes for the truck after paying, and after nobody checked in with me I walked out into the parking lot in a snowstorm to track down an employee. Once I received the truck, there was a cigarette butt in the seat and they forgot to put the blankets in. I also observed the customer in front of me come up to the desk with a reservation for a trailer, only to be told that they didn't have a trailer for him anymore. He had to go to a different city just to find one. I think if a customer makes a reservation, the company really should honor that.
Antun T. le
Inside the truck there was a sticker saying if you return a cleaned out truck, Uhaul will credit your account $25. I returned a cleaned out truck and the rep said they dont offer that service, even though there was a sticker inside, the service is misleading.
Richard S. le
I deal with this location for all my rental needs. Everyone here from the owners on down to the lot attendants are very courteous, knowledgeable and extremely friendly! Thank You!!!
Sharlie S. le
Read Palouse pick up comments.
Adam W. le
Just please don't have it snowing next time I'm trying to move. Thank you.
William M. le
You have a great team at this location, keep it up!
kathy R. le
Reserved a 26ft went to pick up went to the truck it was 20ft paperwook had 26ft no. On truck didn't match.told the guy that brought the truck around he got new papers but the principal of it was they never said anything about the size differences! When returned it a long line 1 woman working the counter couldn't find the right paperwork in the computer it kept freezing up on her . AND still no sorry about the mix up NOTHING ! Thank God we got everything to fit just barely what would I have done if it didn't i would be doing more than complaining to the B B B
eugenie R. le
I was told in Tacoma that I could drop off the trailer when I got there. They refused to accept it and said it had to be returned with the truck. (paperwork issue??) The paperwork on the contract said trucks could be returned after hours to the lot. NOWHERE does it say they will be charging you a $20.00 after hours service fee if you do return it before 8am. Not cool
Mark W. le
The crew there was really good. They went over all my options and save me some money with the best choice. Returned truck and trailer quickly. I was in and out in about 10 mins.
Richard C. le
Everyone was very helpful and friendly
Marry M. le
Need more people working the counter during peak hours.
Mark M. le
Just too expensive. I had no other choice.
Colleen C. le
Everyone I dealt with was friendly, professional and informative! Great experience!
Frank S. le
Has always met my needs. Staff is great and the store has everything needed for moving and towing. Keep up the good work.
Douglas T. le
app was HORRIBLE...TAKING 5 PICTURES IN A DARK LOCATION WAS NOT A PLEASANT EXPERIENCE IN THE RAIN IN THE DARK..Misleading trailer description. Thoughy hravy duty tie downs was straps...couldnt rent had to buy them.Renee was awesome for last minute rental.
Alan D. le
I was not given enough miles to complete the move.
Patricia K. le
Wait time on a Friday morning was nearly 30 minutes. When you're in a hurry, have done the online check in and still have to wait, it's hard not to get impatient.
Patrick D. le
This "station" provided fast, courteous and professional service. IMO there is no room for improvement! The clerk provided suggestions that saved me a few $$ (always good!).
Chet P. le
I can always rely on Uhaul for reliable gear.
Gary F. le
All improvement comes from God. Ask Him j
Eric C. le
Check the brake lights and turn signal lights to make sure they are solidly sealed within their bracket/hole in the back. Didn't notice mine were basically falling out until I got where I was going!!!!!!
Debra F. le
Open 1 hour earlier on weekends.
Troy M. le
Need more staff, only had 1 person running the front and a line of 7 people. She did a great job getting everyone taken care of. There was no walk around checking for previous damages which was weird (so what happens if it's damaged?)
James F. le
Awesome folks... it was a pleasure doing business with them
BEN E. le
Keep up the good work!
Joseph P. le
Location is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min
Dean S. le
Run like a real business. Very rare. Chain perfect at every link!!! Web + Store + Yard + Service.
DALE M. le
Thank you
Patrick H. le
I didn’t use U-Haul. Somebody gave you my email address by mistake. It happens a lot.
Monica M. le
It was as easy as it could possibly be. Great staff.
MARK S. le
Smooth return and very quick and convenient
Kenneth E. le
The storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.
Leslie K. le
Make all locations like this one EXCEPT GET RID OF AIR FRAGRANCE!!
Lonny S. le
They were busy and there was a little bit of customer infused chaos. They seemed to have it well under control, got me in and out in a hurry, and were very polite and most of all professional. Going forward when I need this type of service this outfit will be my first default.
Lora P. le
U haul had to call me to locate my unit days after I had returned it. This was due to staff error.
Richard F. le
The people were friendly and helpful, and the location is a good one. The buildings are well built, and the extra security is desirable. I did have two gripes, however. I did a one-way rental truck with the understanding that at the end, I would have a one month rental for storage until we could get into our apartment. There were no 10x10's available, but there were 2 5x10's. That was an acceptable alternative. However, instead of leaving it at that, I was told only one of the storage units would be covered, and I would have to pay for the other one at full price. No discount was offered for the second unit. That disappointment cost me more than if I had simply day-rented the vehicle with milage and then rented the units. The other is the turnaround while exiting the unload area. With a truck that tight turn around the corner of the building is almost impossible to make with trailers stored where they are, risking damage. Some effort to store those items elsewhere would be prudent so that rental trucks can navigate without loss. The only reason I did not recommend this location is simply because of its lack of availability. The popularity of the place means there is little chance a unit will open up at an opportune moment.
Joseph W. le
1. Needed to use wipers, blades did not clean well; need to be replaced. 2. "Service tire pressure monitoring system" kept coming on during trip 3. "Tire pressure" Icon flashed on / off many times 4. "Service Stabilitrac System" kept coming on throughout trip.
Alan G. le
That was the fastest return ever! Great experience
Scott B. le
This location was convenient, staff was professional and the rental went as planned/expected without a "hitch"! LOL
BILL W. le
Staff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.
marc s. le
One criticism: CDA U Haul’s loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.
Colton B. le
Would honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!
Karl K. le
It's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.
Jeffrey K. le
Renee was good
Mike B. le
Great
Andrew T. le
Would constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant
Karen Z. le
Great experience!
YVONNE B. le
Never had a problem with my storage unit.
MIKE K. le
Rent increases too often, and much to high. Became unaffordable for me.
Robert L. le
You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.
ED G. le
Very convenient location and immaculate cleanliness
Samantha I. le
There were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.
Travis B. le
There are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.
Rachel V. le
I would recommend this storage facility to anyone looking for the best rates and security around!
NAOMI W. le
Such a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!
Elizabeth B. le
I was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.
Robert B. le
Lori was incredibly helpful.
Chris D. le
Manager Rodney is superb as well as the entire staff.
Letha R. le
Easy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL😁
julie h. le
Great service
Mary A. le
"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know
Michelle E. le
Wish there was 24-hour access
Jennifer B. le
The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.
Peggey H. le
There is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.
Jesus Q. le
Wonderful staff, locación, and building
Eric S. le
Getting in and out was a joke. Stupid design. Would never use their services again.
KAREN R. le
Didn’t like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning
John S. le
Great customer service, friendly staff, clean storage unit.
Michael E. le
These folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!
Sussan E. le
Everything was always very clean & easy to access. Sometimes parking was crowded.
NONA F. le
Best Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.
George G. le
Great staff, awesome facility, and I highly recommend using this place.
SHELLEY B. le
At times the store is understaffed as it is a busy place but everyone is very helpful
Jordan B. le
I loved how clean the units and facility are.
Sug I. le
The manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.
Ronna S. le
Unit still has company lock on it and the card to get into building wasn't working but the employee fixed it.
Paul d. le
I have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.
tully d. le
Staff was very helpful
Michael B. le
I loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone
Lyman B. le
Best in the area!
Ginna M. le
Thank you to Bobbie, the driver that delivered my U-boxes.
Joseph B. le
Perfect
Duane C. le
When it rains a big puddle of water stands in front of number 12!!
Timothy K. le
I was very happy with the people and facility will all use the service when I need to
Leslie K. le
Always great that’s why we come back when we need short term storage
Stephen M. le
Rod is very professional. He deserves a raise!
David B. le
Rod and his crew work hard too make your moving experience Great, very professional location!
Richard W. le
Having a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Thank you.
Laurine P. le
Thank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!
Lori W. le
I reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit
Charles T. le
CDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.
Glenna M. le
Phalen in Coeur d’Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)
David B. le
Mgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer
Michelle L. le
Rodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. Thank you!
Timothy W. le
Rodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff
stacey s. le
I recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly
MARK S. le
Very fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!
CARLETON S. le
the staff was always very friendly and Knowledgeable.
Dale S. le
The facility was clean and the staff was terrific.
wayne c. le
It was what I needed when I needed it. Thank you.
DAKS B. le
Would have been Above Average rating if it wasn’t for 2 things. 1st, my rates went up twice. Started out as $49.95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.
Andrew W. le
Very nice facility. Crystal is great!
ALEXANDRA S. le
All personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.
Don P. le
Rod was very helpful.
Fran L. le
The card system regarding getting in and out was confusing at times.
Debra S. le
A very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.
Don P. le
Uor experience was very good
MAGGIE M. le
I love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,
Carmel B. le
Very good!
Cimberlie Q. le
Manager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE
aaron p. le
Great Storage - Clean and secure.
GARY J. le
Parking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.
Tina B. le
There always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!
ERIC B. le
If I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.
Joseph L. le
Nice storage solution!
JOHN S. le
I would highly recommend this facility. I appreciate the cleanliness
KEN C. le
I have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.
angela b. le
You sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)