Customer Reviews for U-Haul Storage of Coeur D' Alene

6017 évaluations

750 W Appleway Ave   Coeur D'Alene, ID 83814
(W Of I-95)

(208) 667-5529

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(208) 667-5529

750 W Appleway Ave
Coeur D'Alene, ID 83814
(W Of I-95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff at Uhaul maintained an excellent, always tidy facility. Front office personnel were efficient in my move-in and move-out. Staff member, Lori, was also friendly and keep the halls and restrooms of storage facility very, very clean. Will recommend to others but might not be necessary since my unit was rented out 15 minutes after I checked out! W A Shimabukuro

Wayne S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
5

Great service and fast helpful people in the yard for both initial hook up and return of equipment. Will always do business with U-Haul.

William F. 
Évaluation :
5

Very clean, convenient, and secure

Scott O.  |  Online Move In 
Évaluation :
2

There was a Uhaul in the town I was moving too but I was forced to return it too my hometown because the other towns Uhaul was not accepting drop offs which cost me another 100 $to drive it back.

Jeffery S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
5

Good experience, no issues

PETER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan E. 
Évaluation :
5

Made it easy to do business with, will be back for any future needs. Merci.

William M. 
Évaluation :
4

The people inside the building were great. The guys on the return end were fantastic. The kid hooking up the trailer right after I rented it... needs to find a new job. He didn't mutter a single word to me for over 5 min. All he said was “headlights, flashers”. Then he walked away. I don't really care but he was miserable to be around.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Nothing additional to add

Stephen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Great people, so willing to help. It is a pleasure to work with them. When Bill comes out to help you with your rental, he makes you ferl like family.

Stephen H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnet E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
5

The entire staff was friendly and helpful with all our needs! I would definitely recommend this facility.

Michael W.  |  Premières impressions 
Évaluation :
5

Return only took about 10 minutes no hassle no problem

Murray D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
4

Employees were very nice, but the company needs to lower the price per mile...it is not necessary or good business to charge customers that much! Also, please stop advertising the cheap prices of truck rental because it is misleading and not reflective of what it will really cost to rent a truck! Again, not fair to customers and it ruins our experience and thoughts of Uhaul. Will definitely not be using your company in the future.

Milton L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
4

Install something high on the driver's side that the driver can grab to make climbing into the cab easier. Most of us aren't > 6 feet tall! ENLARGE THE TYPE on everything the renter has to read on their phone and on the contract during check-in & when inspecting the vehicle. PS - Employees had great attitudes and were efficint; this was a pleasant & stark difference from my previous experiences here..

JENNY T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Best people, best storage units.

Frank B.  |  Premières impressions 
Évaluation :
5

Excellent staff, as well

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Nothing 🤓👍

Roy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle L. 
Évaluation :
5

Brand new facility, immaculate, security is as good as any military base. 8-)

Scott O.  |  Premières impressions 
Évaluation :
1

I was charged an extra day rent for being 2 hours late in returning the trailer and also an "after hours" charge of 20 $I didn't know U-Haul was in such bad financial shape that this is business by "policy" Sad!!

Gordon W. 
Évaluation :
3

Communicating with UHaul is a frustrating experience. When I reach actual people (Deana, Becky in Eugene; Austin in Spokane; or Leah, Steve in CDA) I get good help and things work well. Unfortunately, actually reaching real people in actual UHaul locations is almost impossible. It takes 20-30 calls to reach a person, the rest of the time calls are routed to the call centers. The people in the call centers are polite, but their service is terrible. I had call center people ‘reserve' storage units that didn't exist, set up deliveries that never happened and fail to understand basic geography. Moreover, call center people are clearly more focused on creating new reservations, than helping (I'm guessing that's how they're compensated). Shifting calls to call centers is the source of almost all my frustration. Instead, the call software should allow a person to leave a message for the people in the work location and then that call should be returned in a timely manner. I should not have to spend hours (no exaggeration) trying to reach someone that can actually reserve a storage room that exists, provide a delivery time, or help with one of UHaul's services. I should be able call and get help with a service in a timely manner - after all, that's what I'm paying for. Instead of employing call center people there should be more people in the actual stores and work locations doing real work helping customers.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Joseph was quick efficient and good at his job

Mark G. 
Évaluation :
5

This is a wonderful full service store.

SHARON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agnes B. 
Évaluation :
4

Van fuel indicator was reported incorrectly at checkout. It is embarrassing that a well known and highly recommended company would make such an obvious mistake.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gordon G. 
Évaluation :
5

Everyone was super helpful.. especially Bill. He is amazing :-))

Jack R. 
Évaluation :
5

Have newly redesigned software installed because I've had to postpone rental because of the system crashing.

Brian M. 
Évaluation :
2

I had to wait over an hour combined at pickup and return because systems were down, even though I had reserved and set up everything online. I understand system outages happen, but this was ridiculous. I was late getting to work on Sunday because of this. Additionally you gave me a truck with a burnt out headlight.

ERIC M. 
Évaluation :
5

Not a thing. The Ladies at the counter when we picked up trucks were great. The Gentlemen who checked us in were awesome as well.

Jerome W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ariana A. 
Évaluation :
5

This crew is awesome the people at the counter and the Mgr go out of there way! And the hook up guy for my rental was super fast and Friendly!

Ralph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy B. 
Évaluation :
5

Great experience. Staff was friendly and fast for reservation, pick-in, and drop off. Online tools are GREAT - particularly the text/phone checkout of the truck. Everything went very smoothly - and my experience was great. Will definitely send friends your way.

Neal S. 
Évaluation :
5

Very clean and well run facility. Was a customer for 5 yrs until I no longer needed storage space. Would recommend this facility to others.

GERRY M.  |  Expérience générale 
Évaluation :
5

Renee and her team were efficient, professional and personable. It was a great experience.

Melodie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
1

When unhooking the trailer, they dented and scratched the bumper on my brand new Ram 2500 truck! The tech who did this didn't even seemed bothered by it, and laughed. I would not recommend this location to anyone.

LEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sheri T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy V. 
Évaluation :
4

Staff is friendly and cordial. Keep doing a great job!

Michael A. 
Évaluation :
4

Returning the truck was problematic. I arrived 3 minutes after closing time. While I did see employees at the counter, I get it - they were closed for customers. I attempted the “on-line” check in, but I kept getting the message that it couldn't access my account. I returned to the store the next morning and the process went very smooth. Paying for the Moving Help was a mess. Evidently, a code was sent to my home phone. We don't get text messages on a landline and we don't have cell service where we live. The store tried valiantly, but to no avail. I called the GO-UHAUL number and spent 36 minutes on hold. That is terrible customer support. When I did get through, they e-Mailed me the codes so that the MOVE HELP folks could get paid. The MOVE HELP folks were amazing!

James S. 
Évaluation :
5

Have google direct traffic to the site with vehicles. An agent with no vehicles took extra time even though they were efficient and helpful.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
2

No follow-up after it was returned no text nothing

Vicki P. 
Évaluation :
5

Great service.

BRUCE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON W. 
Évaluation :
3

The pick up place was good. U-haul in general was terrible. They call me at 5:30 the evening before I have to pick up the trailer and tell me they don't have it. I have to drive 50 miles (round trip) to get the trailer. Wasn't impressed.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH E P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bretta W. 
Évaluation :
1

The lady that rented me the truck said that she wouldn't rent me a truck for one way out of state travel. She said "you should have made a reservation." While there were multiple one way trucks available and hanging on the board behind her. I then made the reservation and returned and was greeted with "well the reservation doesn't matter, I dont have the vehicles or the time to fill this." After some time she made another comment saying "maybe I should just give him a truck that needs an oil change and hope it breaks down." I'm surprised this is the way u-haul handles customers and it makes sense why more people are moving towards budget, penskey or a moving company. I won't be using your services again.

Zachary A. 
Évaluation :
5

Nothing! You guys were awesome!

Martin H. 
Évaluation :
2

When I pulled up in u haul, they were still open and while I sat in truck waiting,they turned the store lights off and left. So then I tried to do the self check in. Why would you put scan key box as step one, and not take pic of Odom and fuel tank as step one? I scanned keybox, dropped in key, well gee then I couldnt take pics of odometer,therefore I couldnt finish check in. I think that is very unfair that you charge me a 20 dollar after hour service fee, when someone was still there when I pulled in and they left and I tried to do online checkin but the steps make no sense.

Jeremy S. 
Évaluation :
5

Check-in was easy and super speedy!

Kelly O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chip W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilson O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

Great place safe and friendly

Darrell B.  |  Premières impressions 
Évaluation :
5

Awesome place!!

Darrell B. 
Évaluation :
5

Very friendly and helpful people.

RICHARD H. 
Évaluation :
3

Was greatly overcharged. After I again pointed this out their price was reduced. I pointed out, again, that I was paying for miles I didn't drive they refused to reduce their incorrect price. A real scam is going on there. I will NOT patronize U-Haul again. Merci.

Rory C. 
Évaluation :
5

Great customer service and overall great experience

Dwight K. 
Évaluation :
5

Great lady manager type alway helpful.

GREGORY V. 
Évaluation :
5

Easy, Fast and friendly front desk 10 out of 10 would recommend!

PATRICIA H. 
Évaluation :
5

Very fast and easy

Steven F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY G. 
Évaluation :
5

After hour check in was difficult as scanner didn't work. We thought we returned with same amount of gas but was charged for gas.

Jackie S. 
Évaluation :
5

Rien

Michael M. 
Évaluation :
1

Sticky, nasty stain on the seat inside the truck. Lady at the front desk reeked of cigarettes and had poor attitude.

ZACHARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL W.  |  Expérience générale 
Évaluation :
5

I have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can't believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she's no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don't get me wrong, I never want to move again and I can't imagine I could find a better place to store store our things

Barb T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Expérience générale 
Évaluation :
5

Renee was easy to work with. She was friendly.

Janice W.  |  Expérience générale 
Évaluation :
5

Front desk was absolutely awesome- she made the whole experience (renting pickup truck and getting storage unit) seem super easy and quick. Because of her, I will come back anytime I need something uhaul can provide.

Charity R.  |  Premières impressions 
Évaluation :
5

Only complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,

randy z.  |  Premières impressions 
Évaluation :
5

Best storage experience ever, thanks!

louis z.  |  Expérience générale 
Évaluation :
5

Will definately use again if need storage or recommend.

Susan B.  |  Expérience générale 
Évaluation :
5

Always an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.

Matt C.  |  Premières impressions 
Évaluation :
5

Al the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.

Todd P.  |  Premières impressions 
Évaluation :
4

The unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!

Lynetta R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITAL H.  |  Expérience générale 
Évaluation :
5

Renee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler

Carol B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette O.  |  Online Move In 
Évaluation :
5

Renee was very helpful and knowledgeable

GARRETT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean C.  |  Premières impressions 
Évaluation :
5

Excellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.

CHRISTOPHER G.  |  Premières impressions 
Évaluation :
5

Facility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.

VACASA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M.  |  Online Move In 
Évaluation :
5

Amazingly clean and maintained and nice that a lock as provided

Charlotte H.  |  Premières impressions 
Évaluation :
3

This move has been horrid the only good thing about it was the way your staff took care of everything

john m.  |  Premières impressions 
Évaluation :
1

Employees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.

Alivia M.  |  Expérience générale 
Évaluation :
5

Sam was super helpful and got us taken care of. Merci encore!

Vanessa B.  |  Expérience générale 
Évaluation :
5

Thanks. Good people who I worked with.

Sarah K.  |  Online Move In 
Évaluation :
5

Renee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.

Vanessa B.  |  Premières impressions 
Évaluation :
5

Leigh was a fantastic help. She went the extra mile. Give her a raise!

Matthew D.  |  Premières impressions 
Évaluation :
5

Clean, safe area with good access. Staff very helpful.

ROBERT P.  |  Expérience générale 
Évaluation :
3

It was over booked and I had to wait for availability. I didn't use U-Haul storage due to inconvenient location within building

Peter B.  |  Expérience générale 
Évaluation :
5

Best-run U-Haul storage I've yet used!

George S.  |  Premières impressions 
Évaluation :
4

The local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn't been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!

Sarah B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tra S.  |  Premières impressions 
Évaluation :
2

If it would've been something that was easy to do, we would've left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn't offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants' unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.

Jessica M.  |  Expérience générale 
Évaluation :
4

Had a question and called. Recording is ridiculous. Long speech and then extra long wait. Had to go twice before could get an answer.

Susan O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie U.  |  Expérience générale 
Évaluation :
5

thank you all staff members you are doing a great job always friendly and helpful

DON F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amoreene C.  |  Expérience générale 
Évaluation :
5

Only one issue with the storage facility. That people were allowed to enter the building without using their keypad or their code which often times the alarms were set off by people opening their units without checking in first. Happened about half the time I've visited my unit. Very irritating. Especially for someone who has tinnitus.

dennis h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian W.  |  Expérience générale 
Évaluation :
4

Overall, I had a good experience with U-Haul in Coeur d'Alene. I experienced a few frustrating administrative issues over the course of having my belongings there including being called to provide my credit card over the phone for billing despite my card being on automatic payment for over one year at the time that I received that called. Also, after moving my belongings out of storage and checking out with the manager, I received 2 or 3 calls asking if my belongings were out of a unit that I did not have (nor ever had) my belongings in. Finally, despite checking out or removing my belongings on the 23rd of the month, I was not offered a refund for the remainder of the days that I did not use the unit. One unit was only used for 7 days out of a month's fees and another unit was used 5 days. I realize this may be company policy, but it really seems good customer service since I am no longer using the unit. Merci.

Deborah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa M.  |  Expérience générale 
Évaluation :
5

Very good facikity. Would definitely use again. I found the manager Rodney and cleaning staff to be excellent and nice. Merci.

KIM D.  |  Expérience générale 
Évaluation :
5

I canceled ANOTHER storage unit in order to use Uhaul. My reasoning: 1. CLEAN 2. SECURE 3. INSIDE 4. LOCK INCLUDED 5. STAFF EXCELLANT 6. 1ST MONTH FREE!!!!!!!! I recommend it to everyone.

Mary W.  |  Premières impressions 
Évaluation :
5

I wanted to thank Mr. Patch and his crew at Coeur d Alene U Haul. I had a corporate hicup with my initial storage/truck reservation and actual availability at the facility. But for Mr. Patch, whom stepped up with a temporary fix and ultimate fix, I would have been in a real jam with my logistic moving situation. All were very helpful and made my experience positive. Please forward to corporate. They need to know That the Coeur d Alene office is well managed on behalf of u-haul. P.S. Corporate needs to use Mr. Patches voice mail for their advertising! Regards, Kent Durand

Kent D.  |  Expérience générale 
Évaluation :
4

Always a good experience at this uhaul

Shawn J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa V.  |  Expérience générale 
Évaluation :
5

Hoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.

Deborah H.  |  Premières impressions 
Évaluation :
4

The facility people were very helpful, but I wasn't happy with the call center. They made a reservation for me for a 10 x 15 Climate controlled storage, but when I got there the next day (as agreed upon) , they had no units available! The counter woman scrambled to accomodate me and I ended up with 3 units all spread apart and not the size I needed. I took them as I needed something to start storing my stuff! I think that's very bad practice to not check availability before having a customer give his credit card to hold a storage and have him go down to the facility (especially in these times) and find nothing is saved for you! If the counter person hadn't found something, I would have never used U-Haul again!

debbie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david s.  |  Premières impressions 
Évaluation :
4

The staff was great, only issue is access can be cumbersome depending on where your unit is located.

Diane D.  |  Expérience générale 
Évaluation :
2

My unit flooded from the back baseboards & it leaked thru thin strips of plastic overhead. Plus my desktop PC (monitor and full tower including cordless keyboard & mouse) were stolen from the unit.

Lynn N.  |  Expérience générale 
Évaluation :
5

The facility was extraordinarily clean and it was very appreciated! Lori did an amazing job keeping the space clean and organized!!

Scarlett R.  |  Expérience générale 
Évaluation :
5

The sight was wonderful and renee in particular. The call center needs some help to

mindy s.  |  Expérience générale 
Évaluation :
3

Love the people. Some more helpful than others. Access to outdoor unit NOT 24 hours. Concrete block in front of my unit that no body can move was inconvenient to move things in/out unit

Jessica W.  |  Expérience générale 
Évaluation :
4

very good experience. Office staff was very nice, polite ad patient

Brb W.  |  Expérience générale 
Évaluation :
5

I was very happy with how easy and convenient U-HAUL storage is.

alicia d.  |  Expérience générale 
Évaluation :
5

Good value

Casey B.  |  Expérience générale 
Évaluation :
5

Rodney super friendly and helpful

Melissa B.  |  Premières impressions 
Évaluation :
5

Great Service,

Doug B.  |  Premières impressions 
Évaluation :
5

They made everything easy and convieient. from the return of the trailer to get the locker.

charles c.  |  Expérience générale 
Évaluation :
5

Aucun

julie h.  |  Expérience générale 
Évaluation :
5

Rodney and his crew we're so nice and Professional. Making moving easy

Kathy H.  |  Premières impressions 
Évaluation :
5

service great and price was right.

Casey B.  |  Premières impressions 
Évaluation :
5

Great customer service!!!

MARCEA M.  |  Premières impressions 
Évaluation :
5

Thank you for making our move smooth!

BILL W.  |  Expérience générale 
Évaluation :
5

Staff was efficient and helpful. Facility was warm and clean.

STEVE O.  |  Expérience générale 
Évaluation :
2

Location is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min

Joseph P.  |  Expérience générale 
Évaluation :
5

Merci

DALE M.  |  Expérience générale 
Évaluation :
5

The storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.

Kenneth E.  |  Expérience générale 
Évaluation :
5

Staff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.

BILL W.  |  Premières impressions 
Évaluation :
5

One criticism: CDA U Haul's loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.

marc s.  |  Expérience générale 
Évaluation :
1

Would honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!

Colton B.  |  Expérience générale 
Évaluation :
5

It's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.

Karl K.  |  Expérience générale 
Évaluation :
4

Renee was good

Jeffrey K.  |  Premières impressions 
Évaluation :
5

Excellent

Mike B.  |  Expérience générale 
Évaluation :
1

Would constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant

Andrew T.  |  Expérience générale 
Évaluation :
5

Great experience!

Karen Z.  |  Expérience générale 
Évaluation :
5

Never had a problem with my storage unit.

YVONNE B.  |  Expérience générale 
Évaluation :
2

Rent increases too often, and much to high. Became unaffordable for me.

MIKE K.  |  Expérience générale 
Évaluation :
5

You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.

Robert L.  |  Premières impressions 
Évaluation :
5

Very convenient location and immaculate cleanliness

ED G.  |  Expérience générale 
Évaluation :
3

There were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.

Samantha I.  |  Expérience générale 
Évaluation :
2

There are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.

Travis B.  |  Expérience générale 
Évaluation :
5

I would recommend this storage facility to anyone looking for the best rates and security around!

Rachel V.  |  Expérience générale 
Évaluation :
5

Such a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!

NAOMI W.  |  Expérience générale 
Évaluation :
5

I was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

Lori was incredibly helpful.

Robert B.  |  Premières impressions 
Évaluation :
5

Manager Rodney is superb as well as the entire staff.

Chris D.  |  Expérience générale 
Évaluation :
5

Easy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL

Letha R.  |  Premières impressions 
Évaluation :
5

Great service

julie h.  |  Premières impressions 
Évaluation :
1

"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know

Mary A.  |  Expérience générale 
Évaluation :
4

Wish there was 24-hour access

Michelle E.  |  Expérience générale 
Évaluation :
5

The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.

Jennifer B.  |  Premières impressions 
Évaluation :
3

There is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.

Peggey H.  |  Expérience générale 
Évaluation :
5

Wonderful staff, locación, and building

Jesus Q.  |  Expérience générale 
Évaluation :
1

Getting in and out was a joke. Stupid design. Would never use their services again.

Eric S.  |  Expérience générale 
Évaluation :
4

Didn't like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning

KAREN R.  |  Expérience générale 
Évaluation :
5

Great customer service, friendly staff, clean storage unit.

John S.  |  Premières impressions 
Évaluation :
5

These folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!

Michael E.  |  Expérience générale 
Évaluation :
5

Everything was always very clean & easy to access. Sometimes parking was crowded.

Sussan E.  |  Expérience générale 
Évaluation :
5

Best Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.

NONA F.  |  Expérience générale 
Évaluation :
5

Great staff, awesome facility, and I highly recommend using this place.

George G.  |  Expérience générale 
Évaluation :
4

At times the store is understaffed as it is a busy place but everyone is very helpful

SHELLEY B.  |  Expérience générale 
Évaluation :
5

I loved how clean the units and facility are.

Jordan B.  |  Expérience générale 
Évaluation :
5

The manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.

Sug I.  |  Expérience générale 
Évaluation :
4

Unit still has company lock on it and the card to get into building wasn't working but the employee fixed it.

Ronna S.  |  Premières impressions 
Évaluation :
5

I have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.

Paul d.  |  Expérience générale 
Évaluation :
4

Staff was very helpful

tully d.  |  Expérience générale 
Évaluation :
5

I loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone

Michael B.  |  Expérience générale 
Évaluation :
5

Best in the area!

Lyman B.  |  Expérience générale 
Évaluation :
5

Thank you to Bobbie, the driver that delivered my U-boxes.

Ginna M.  |  Expérience générale 
Évaluation :
5

Perfect

Joseph B.  |  Expérience générale 
Évaluation :
5

When it rains a big puddle of water stands in front of number 12!!

Duane C.  |  Expérience générale 
Évaluation :
5

I was very happy with the people and facility will all use the service when I need to

Timothy K.  |  Expérience générale 
Évaluation :
5

Always great that’s why we come back when we need short term storage

Leslie K.  |  Expérience générale 
Évaluation :
5

Rod is very professional. He deserves a raise!

Stephen M.  |  Expérience générale 
Évaluation :
5

Rod and his crew work hard too make your moving experience Great, very professional location!

David B.  |  Expérience générale 
Évaluation :
5

Having a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Merci.

Richard W.  |  Expérience générale 
Évaluation :
5

Thank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!

Laurine P.  |  Réservation 
Évaluation :
2

I reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, 70 $more + 50 mi out of my way. I refused. Mgr finally found a unit

Lori W.  |  Réservation 
Évaluation :
5

CDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.

Charles T.  |  Expérience générale 
Évaluation :
5

Phalen in Coeur d'Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)

Glenna M.  |  Réservation 
Évaluation :
5

Mgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer

David B.  |  Expérience générale 
Évaluation :
5

Rodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. Merci.

Michelle L.  |  Expérience générale 
Évaluation :
5

Rodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff

Timothy W.  |  Expérience générale 
Évaluation :
5

I recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly

stacey s.  |  Expérience générale 
Évaluation :
5

Very fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!

MARK S.  |  Expérience générale 
Évaluation :
5

the staff was always very friendly and Knowledgeable.

CARLETON S.  |  Expérience générale 
Évaluation :
5

The facility was clean and the staff was terrific.

Dale S.  |  Expérience générale 
Évaluation :
5

It was what I needed when I needed it. Thank you.

wayne c.  |  Expérience générale 
Évaluation :
3

Would have been Above Average rating if it wasn't for 2 things. 1st, my rates went up twice. Started out as 49,95 $ a month & went to 64,95 $. 2nd, not enough employees. Ended up waiting and waiting.

DAKS B.  |  Expérience générale 
Évaluation :
5

Very nice facility. Crystal is great!

Andrew W.  |  Expérience générale 
Évaluation :
4

All personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.

ALEXANDRA S.  |  Expérience générale 
Évaluation :
5

Rod was very helpful.

Don P.  |  Expérience générale 
Évaluation :
4

The card system regarding getting in and out was confusing at times.

Fran L.  |  Expérience générale 
Évaluation :
4

A very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.

Debra S.  |  Expérience générale 
Évaluation :
5

Uor experience was very good

Don P.  |  Expérience générale 
Évaluation :
5

I love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,

MAGGIE M.  |  Expérience générale 
Évaluation :
5

Very good!

Carmel B.  |  Expérience générale 
Évaluation :
1

Manager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE

Cimberlie Q.  |  Expérience générale 
Évaluation :
5

Great Storage - Clean and secure.

aaron p.  |  Expérience générale 
Évaluation :
3

Parking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.

GARY J.  |  Expérience générale 
Évaluation :
5

There always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!

Tina B.  |  Expérience générale 
Évaluation :
5

If I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.

ERIC B.  |  Expérience générale 
Évaluation :
5

Nice storage solution!

Joseph L.  |  Expérience générale 
Évaluation :
5

I would highly recommend this facility. I appreciate the cleanliness

JOHN S.  |  Expérience générale 
Évaluation :
4

I have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.

KEN C.  |  Expérience générale 
Évaluation :
5

You sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)

angela b.  |  Expérience générale 
Non reviews have been submitted for this location.

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