Customer Reviews for U-Haul Storage of Coeur D' Alene

6 937 évaluations

750 W Appleway Ave   Coeur D'Alene, ID 83814
(W Of I-95)

(208) 667-5529

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(208) 667-5529

750 W Appleway Ave
Coeur D'Alene, ID 83814
(W Of I-95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great truck, good price. Don't change a thing.

IAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brynn K. 
Évaluation :
1

The employees at the CDA location did the best they knew how, the management at this location. Hold not get ahold of traffic control personnel so they couldn't accept the trailer drop off and I would be charged a late drop off if I came back tomorrow with the trailer after management got back to them or just pay them $300. Fucked both ways thanks uhaul will not be using again. Will tell every person that I meet to not use them as well thanks to uneducated staff and poor management.

Morgun A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MaryAnn R. 
Évaluation :
5

I can't think of anything. The vehicle ran great and did the job for us!

phil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marshall D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M.  |  Expérience générale 
Évaluation :
3

I found staff rude. I had a reservation and was told that didn't matter It was strictly first come first serve. Also my passcode didn't work. I know what I setup

Karen V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret C. 
Évaluation :
5

Excellent service and support, thank you!

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted G. 
Évaluation :
5

Rene is a amazing employee. She didn't have room for all my boxes so she had a plan to have Spokane bring 2 or 3 u boxes over at a time. I was using your trailer to haul 1 at a time to the house I was renting. U haul in California said the boxes would get delivered to the house but Spokane said they couldn't fit the truck on my street. I rented a 26 ft u haul truck and pulled a 16 ft trailer and was able to but the truck and trailer in front of my house. It would be so much easier to put 47 ft vehicle fifth wheel in front of my house than the 26ft truck and 16ft trailer. I haven driven for Budweised and CBS over the last 40 years and have a little experience about driving trucks. Rene and her employees did a fantastic job with customer service. You guys should take notes from this Coeur D Alene facility. I see truck and trailers from u haul in the Coeur D Alene area every few days and my relatives that have lived here for 30 years have seen your trucks with u boxes in the area for years every few days but Austin Standun did not want to ship 2 boxes at a time to Coeur D Alene because it was a hassle. Rene and I had a great idea that worked for her and worked for me the customer. But Austin changed it all because he didn't like what Rene and I agreed would be the best because I had to pick up my u boxes because Austin couldn't deliver the boxes to my house. U haul called to charge me storage for my some of my boxes in California. All my boxes were in Spokane. My boxes got shipped from California to Spokane on 3 trucks. All the U haul employees were very surprised I knew where my boxes were from being stored in California to Spokane. I but tracker in each box because I was shipping my stuff. California lied to me about shipping the boxes to my house when I made the reservation. Spokane made things tough on me because they couldn't deliver the boxes to my house. Rene saved the problems California and Spokane created. Rene and her team were great in solving this mess California and Spokane created.

Darrel R. 
Évaluation :
5

Great, easy experience on both ends! Thanks!

Ayme H. 
Évaluation :
5

See above

Roger R. 
Évaluation :
1

The pig tail connector had something wrong and drained my truck battery to point of buying a new $163 battery while on our way across country. It was confirmed by the mechanic and when I returned it and mentioned this, the location in Michigan told me a manager would call me or this location and I never got a call. When I called to speak to someone they told me that I can't prove anything but they'll have someone Call me. Really? I have the receipt showing I had to buy a new battery and it was the only explanation for what happened. Still no call back. Will not be using uhaul for any future hauling needs.

Alisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
2

Unfortunately, my reservation started 30 minutes late due to a internet outage. While there is nothing that could be done about that, my reservation was on the phone and the employee should have been more attentive to the line to see if anything could have been expedited. I stood for 20 minutes with my "show this to attendant to receive your keys" screen.

Brian S. 
Évaluation :
3

I will never rent from this company again. I was told the day before I was supposed to pick up my truck that the location I reserved it at did not have it. I reserved a truck almost a month prior in Moscow, ID and was told the evening on the day before my reservation date that I would have to drive all the way to Spokane, which is 2 hours to get a truck. When I get to Spokane I find out that they don't have my truck either and I have to go to Coeur d'Alene. I wasn't reimbursed or discounted anything, there were no apologies, and no remorse. I was moving to a different state with a very short timeframe and I've never had a problem with uhaul before so I thought I would be safe. But after this experience I will never rent from uhaul or recommend it to anyone. This company needs to do some serious restructuring, improve its customer service, and have a better maintained fleet of vehicles. My experience was absolutely ridiculous.

Jerica W. 
Évaluation :
1

Charged me an extra $200 that wasn't on the receipt then gave me terrible service. The truck was in terrible condition when I picked it up and nearly stalled several times. Awful

Bailey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrii K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacob J. 
Évaluation :
3

The humans at this location were good but my score reflects the fact the Truck Share reservation I made somehow converted to a "hand delivery" reservation so when I got to the location at my set reservation time of 8AM, the Uhaul app wouldn't allow me to proceed as it required an actual onsite employee to process the checkout of the truck after opening an hour later....which is the exact opposite of Truck Share!

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cora C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Y. 
Évaluation :
5

very kind and helpful associates

James S. 
Évaluation :
5

The staff was friendly and the process was effortless!

Eugene J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam C.  |  Expérience générale 
Évaluation :
5

Very helpful staff.

chris P. 
Évaluation :
2

1st trailer had electrical issues and the replacement had literally an inch and half of clearance from ground and sat with the front angled towards the front

Jennifer S. 
Évaluation :
5

no improvement, the manager was extremely helpfull....

Vince B. 
Évaluation :
5

Ran into 4 different male employees,,, They all did a fantastic job. Finally a business that understands customer service. Please pass this on to them. Excellent employees.. Thank you…..

Rohit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cammie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie R. 
Évaluation :
5

Super staff! Very friendly and efficient! Merci.

Shannon O. 
Évaluation :
5

Staff is friendly and helpful. As always, UHaul tech wash fantastic.

RICHARD B. 
Évaluation :
5

Very nice staff! Renee was awesome!

Reana M. 
Évaluation :
2

We reserved a truck 1/2 mile from where we were moving out of. We printed a confirmation and took it in when we tried to pick it up. We were told we would have to drive 10 miles (the opposite direction of our cross town move and twice the distance we were moving) to another town to pick it up because the truck was delivered to the wrong store. At the new place they would not comp us the extra 20 miles and said they didn't know how that happened and it “was weird. Between all the confusion, checking out and the extra drive, we started an hour late. They blew it off but with 4 movers, that's $350/hr wasted! We barely got the truck back in time. The truck was great but the employees at both sites were incredibly unhelpful and clueless. I won't use them again.

Sean D. 
Évaluation :
5

Easy and good equipment

will P. 
Évaluation :
5

I can't think of anything.

Jason T. 
Évaluation :
5

Renee was awesome! Her customer service was off the charts and she was such a friendly, helpful representative! Highly recommend the Appleway branch in CDA.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda P. 
Évaluation :
5

Thank You, this location is always very pleasant to work with.

Tyson K. 
Évaluation :
3

I was given a different truck (according to license plate) from the truck on my paperwork. I drove the truck approximately 20 miles - if I get charged for the other truck, I will be charged for over 800 miles. I'm looking forward to communication correcting this problem.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Y. 
Évaluation :
1

Reserved trailer at one location 30 miles away since it was the only trailer available, showed up, no trailer was available even though I had a reservation. Service desk attendant was next to useless in solving the problem. Didn't show any care or compassion. Had to drive back 30 miles to where I can from to get a trailer. The day before I was told this location didn't have any. Waited 45 minutes for tires to be put on the trailer to make it safe to drive. Finally 2 hours later than I was supposed to start my day I was able to proceed. Though, the lady that finally helped us finally with our reservation was great, but overall a very poor experience otherwise. Will not go back to UHaul for any rentals again.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl W. 
Évaluation :
1

Have the trailer that I booked weeks in advance actually at the location I booked

Jared W. 
Évaluation :
4

Leaking exhaust system made travel from ID to MN much more unpleasant with excessive noise. Cab of truck was not very clean.

Michael G. 
Évaluation :
5

Good people and good job!

Ed S. 
Évaluation :
5

Always great service. Give everyone raises. Everyone was working hard to get people in and out in a reasonable time frame. Very easy process. Thank you guys again and we will be back.

Robert B. 
Évaluation :
5

Very courteous and helpful.

Bernard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
5

I have nothing to add. The staff was really great.

Todd R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAYE F. 
Évaluation :
5

Very nice staff and very quick drop off

KATIE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zane G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
4

I was told I could not rent a trailer for more than 24 hours over the weekend. I had never heard of that and later remembered that in a visit a few weeks earlier that was not true as I was going to use the trailer for 2 and a half days. If this is what they do now then print it on the board so you know ahead of time.

roger W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaylen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greggory J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B. 
Évaluation :
5

The rental was excellent along with excellent customer service, however…. The trouble started when using the schedule App to extend and Modify my rental. I was redirected and placed on hold numerous times. The original rental looked extended, but ultimately was not. My rental contract had expired and a Manager followed us into Spokane called in our plate and ultimately had us turn in our truck. We were left without a rental and having to cancel our delivery for that day. After speaking with a rep from Spokane scheduling I was able to understand some of the many charges to my credit card, what I'm not on with is being followed on the freeway by a U-Haul employee.

April L. 
Évaluation :
4

The only problem is short staffing and frequently, long waits for customers at the counter at popular times. I have used the online "Moving Help" 2-3 times and found that to be a great way to connect with reliable helpers. I used them for help with packing and moving boxes and things that don't fit into boxes, unpacking too if moving locally.

JOAN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
2

The contract for the truck was written incorrectly - and so I got charged an extra $65 for mileage I was told I would not be charged for.

Corinne P. 
Évaluation :
5

They had everything a u haul should have. Plenty of appliance hand trucks and trucks etc …

DARRELL R. 
Évaluation :
5

nothing

Derelyn H. 
Évaluation :
4

Customer service went downhill a bit when the woman was put in charge. I liked the guy better, forgot their names. It was always clean.

Howard T.  |  Expérience générale 
Évaluation :
5

Check the windshield washer is operating correctly.

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
3

There were only 2 staff at this location. Extremely busy and had a wait. Need more help.

ANGELA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy W. 
Évaluation :
3

Came to return my trailer in the early afternoon. Pulled into the bay and there was a 26foot truck blocking the exit to the return bay. Waited outside for 5-10 minutes and had to go inside to ask for assistance. Was told there are people in the yard but they were just too busy and to bear with them. Ended up moving the truck out of the way myself and disconnecting the trailer by myself and still hadn't seen any uhaul employee other than the one at the desk. The one that hooked me up didn't know what they were doing and I needed up having to re hook up the trailer as it was not secured

Devin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

Employees were friendly and helpful.

Terre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark W. 
Évaluation :
5

Always get good friendly service!!!!

alex P. 
Évaluation :
5

I needed a 6'x12” and there were none in Post Falls, ID, or Spokane, Wa. I had to leave many items there.

Jim V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshall J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM PATRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent B. 
Évaluation :
5

They were wonderful, quick and very friendly!

todd C. 
Évaluation :
3

In store male support told me no box trucks available So I went on line and reserved it!

randall L. 
Évaluation :
5

No manual on truck operation though. Impressed with mileage obtained. Uhaul charges mileage ok - but does not credit fuel over 1/2 tank which seems unfair!!!

Bruce W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Page T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFTON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D.  |  Premières impressions 
Évaluation :
5

Never had a problem with the staff with the facility

Theresa S.  |  Premières impressions 
Évaluation :
5

No improvement possible

Bruce W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deirdre g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAITLIN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malissa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl R.  |  Premières impressions 
Évaluation :
5

Renee is the perfect manager from the customer point of view.

Tyler B.  |  Premières impressions 
Évaluation :
5

My moving and storage worries were lessened by U-Haul's climate controlled storage facility and the helpful staff. Thanks!!

Charles T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA P.  |  Premières impressions 
Évaluation :
5

Merci.

Trina E.  |  Expérience générale 
Évaluation :
5

This location rocks!!! All great, super helpful people. Great hires! So far this is my favorite U-Haul location in the Idaho Panhandle and Spokane Valley area.

Jacqueline G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Expérience générale 
Évaluation :
5

Very good service!

Bella S.  |  Premières impressions 
Évaluation :
5

Excellent, clean facility. I was unhappy that early in my rental, the hours online did not match the hours the unit was accessible. Other than that, I was very pleased with the unit and facility. Tons of people moving to CDA so they can charge more, but $84,95 for 5x10 feels high. Facility is secure, and easy to get to. I do recommend.

Todd T.  |  Expérience générale 
Évaluation :
5

Merci

kurtis s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellan W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooklyn N.  |  Expérience générale 
Évaluation :
5

Well so far the place is convenient and easy to use

Kenny M.  |  Online Move In 
Évaluation :
5

Renne and Leah were very helpful!!!

Dana C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew H.  |  Expérience générale 
Évaluation :
3

Despite being one day after I pay my monthly payment I had an emergency and had to leave to Phoenix Arizona and I was not granted at least but prorated refund leave me a little disappointed to take care of the monthly payment despite the fact that my storage was only in the unit for one night

Gerardo P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles T.  |  Premières impressions 
Évaluation :
5

Loved every thing

David M.  |  Premières impressions 
Évaluation :
5

Renee Hagen in Customer service was very helpful.

Gerardo P.  |  Premières impressions 
Évaluation :
4

when we did go to storage unit and had questions, such as access code not working, the staff was very helpful and didn't "laugh" at our error. Easy access and clean areas.

Brian A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUBEN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA H.  |  Expérience générale 
Évaluation :
4

Girl who helped us get set up was very good - friendly, accommodating. Woman who turned out to be the manager seemed snarly, angry, and unpleasant. Setup of account seemed overly complicated due to u-hail policies. Finding a unit was very difficult, but that appears to be due to the economy.

Inland Northwax i.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staci F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDACE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelly b.  |  Premières impressions 
Évaluation :
4

BEEN THERE BEFORE!!!!..... LAURIE KEEPS THE HEATED UNIT EMACULATE!!!! LIKE THE PLACE!!! STAY SAFE!!!!

Matthew S.  |  Premières impressions 
Évaluation :
3

Storage unit was well cared for clean and secured. The person behind the counter was a bit cranky. Not sure if its a bad day when we paid our bill or what but check out she was ok.

Richard F.  |  Expérience générale 
Évaluation :
3

I had to pay a lot of money in late fees because nobody knew how to change my payment due date to when I got paid. Finally after about a year corporate helped them to finally figure it out. I was told that I shouldn't of had to pay all those late fees since I told them over and over again. TY

Rebecca V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBI S.  |  Expérience générale 
Évaluation :
5

Desk agent, I think Katherine was very professional and excellent.

Johan D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connie P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam T.  |  Expérience générale 
Évaluation :
5

Leah and Renee are spot-on helpful, knowledgeable, and professional. I've been a Uhaul customer for many years and there have been some challenges along the way. Leah and Renee work together as a team and always find an answer.

Kirstie O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Alley A.  |  Online Move In 
Évaluation :
3

I tried to call the direct line SEVERAL times. It would eventually go to the call center. I was in line waiting for 18 min then they couldn't help me. Told me to call the direct line.

Darby M.  |  Online Move In 
Évaluation :
3

My storage unit is outside with no gate and I can only go during business hours because they require you to pick up a key for the 2nd lock. There is only one of these keys, so if someone else is using it you have to wait. This is very inconvenient.

Jan J.  |  Online Move In 
Évaluation :
5

Facilities are terrific. Staff is helpful.

Ty S.  |  Expérience générale 
Évaluation :
5

The team at U-Haul coeur d alene are professional, kind and hard working. I have never seen such a clean storage center, it is great! Thank you Renee and team for the great experience in CDA, ID.

GRANT S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H.  |  Premières impressions 
Évaluation :
5

I absolutely love my Uhaul CdA team!!! Everyone is wonderful to work with, and incredibly professional. Lori does an amazing job keeping the units spotless, while Anne and the rest of the tram keep things running smoothly. This is THE spot to store your goods, and if I ever have and storage needs in the future would return in a heartbeat!!

Naomi W.  |  Expérience générale 
Évaluation :
5

Nice people & very helpful with security questions

Sharon R.  |  Online Move In 
Évaluation :
5

Thank you for the excellent service....and if I should ever need a storage unit again I would look to U-Haul first....

mike F.  |  Expérience générale 
Évaluation :
5

Renee was very helpful and knowledgeable. I will continue to do business in the future.

Todd T.  |  Premières impressions 
Évaluation :
4

The price, availability, and timing were perfect to complete our move up the north Idaho. The security system was a pain as most security systems are; but this one had too many panels that were not for customer use, and on on first experience, was difficult to find out which code box to use. Otherwise, very clean cut professional folks work at this uhaul.

Ariel H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara J.  |  Expérience générale 
Évaluation :
4

web site says access to storage begins at 5am. Actual time is 7am. A number of people have had this same problem.

Bill S.  |  Expérience générale 
Évaluation :
5

The owner at u haul helped us and she is alway very nice,will recommend to everyone!!

Robert A.  |  Premières impressions 
Évaluation :
5

Impressed with the cleanness of storage facility, and will use the storage unit once again should the need arise.

LAVERNE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan c.  |  Premières impressions 
Évaluation :
4

The only trouble I had was with the phone system trying to get thru to my local U-Haul. Other than that, Renee and her crew were fantastic!

debbie P.  |  Expérience générale 
Évaluation :
5

Merci

PATRICK W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara N.  |  Premières impressions 
Évaluation :
5

Top notch service all the way around! Friendly, clear and concise instructions concerning storage facility from Renee. I even bought a hitch lock because it was both convenient and priced correctly while at the center. Thank you for the ease and the awesome service.

amber c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN JAMES H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon G.  |  Expérience générale 
Évaluation :
5

The Uhaul employee that helped me fill out the paperwork for the storage unit was awesome and helpful

eric p.  |  Premières impressions 
Évaluation :
5

Renee is a rock star!! She made our moving experience a lot easier with her help. Thanks for taking care of us!!

Michael W.  |  Expérience générale 
Évaluation :
5

The staff at Uhaul maintained an excellent, always tidy facility. Front office personnel were efficient in my move-in and move-out. Staff member, Lori, was also friendly and keep the halls and restrooms of storage facility very, very clean. Will recommend to others but might not be necessary since my unit was rented out 15 minutes after I checked out! W A Shimabukuro

Wayne S.  |  Expérience générale 
Évaluation :
5

Very clean, convenient, and secure

Scott and Edith O.  |  Online Move In 
Évaluation :
5

The entire staff was friendly and helpful with all our needs! I would definitely recommend this facility.

Michael W.  |  Premières impressions 
Évaluation :
5

Best people, best storage units.

Frank B.  |  Premières impressions 
Évaluation :
5

Brand new facility, immaculate, security is as good as any military base. 8-)

Scott and Edith O.  |  Premières impressions 
Évaluation :
5

Very clean and well run facility. Was a customer for 5 yrs until I no longer needed storage space. Would recommend this facility to others.

GERRY M.  |  Expérience générale 
Évaluation :
5

Great place safe and friendly

Darrell B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL W.  |  Expérience générale 
Évaluation :
5

I have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can't believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she's no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don't get me wrong, I never want to move again and I can't imagine I could find a better place to store store our things

Barb T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Expérience générale 
Évaluation :
5

Renee was easy to work with. She was friendly.

Janice W.  |  Expérience générale 
Évaluation :
5

Front desk was absolutely awesome- she made the whole experience (renting pickup truck and getting storage unit) seem super easy and quick. Because of her, I will come back anytime I need something uhaul can provide.

Charity R.  |  Premières impressions 
Évaluation :
5

Only complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,

randy z.  |  Premières impressions 
Évaluation :
5

Best storage experience ever, thanks!

louis z.  |  Expérience générale 
Évaluation :
5

Will definately use again if need storage or recommend.

Susan B.  |  Expérience générale 
Évaluation :
5

Always an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.

Matt C.  |  Premières impressions 
Évaluation :
5

Al the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.

Todd P.  |  Premières impressions 
Évaluation :
4

The unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!

Lynetta R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITAL H.  |  Expérience générale 
Évaluation :
5

Renee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler

Carol B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette O.  |  Online Move In 
Évaluation :
5

Renee was very helpful and knowledgeable

GARRETT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean C.  |  Premières impressions 
Évaluation :
5

Excellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.

CHRISTOPHER G.  |  Premières impressions 
Évaluation :
5

Facility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.

VACASA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M.  |  Online Move In 
Évaluation :
5

Amazingly clean and maintained and nice that a lock as provided

Charlotte H.  |  Premières impressions 
Évaluation :
3

This move has been horrid the only good thing about it was the way your staff took care of everything

john m.  |  Premières impressions 
Évaluation :
1

Employees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.

Alivia M.  |  Expérience générale 
Évaluation :
5

Sam was super helpful and got us taken care of. Merci encore!

Vanessa B.  |  Expérience générale 
Évaluation :
5

Thanks. Good people who I worked with.

Sarah K.  |  Online Move In 
Évaluation :
5

Renee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.

Vanessa B.  |  Premières impressions 
Évaluation :
5

Leigh was a fantastic help. She went the extra mile. Give her a raise!

Matthew D.  |  Premières impressions 
Évaluation :
5

Clean, safe area with good access. Staff very helpful.

ROBERT P.  |  Expérience générale 
Évaluation :
3

It was over booked and I had to wait for availability. I didn't use U-Haul storage due to inconvenient location within building

Peter B.  |  Expérience générale 
Évaluation :
5

Best-run U-Haul storage I've yet used!

George S.  |  Premières impressions 
Évaluation :
4

The local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn't been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!

Sarah B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tra S.  |  Premières impressions 
Évaluation :
2

If it would've been something that was easy to do, we would've left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn't offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants' unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.

Jessica M.  |  Expérience générale 
Évaluation :