Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The fellows that attached and unattached the trailer were excellent!
ERICK CHRISTIAN V.
Évaluation :
5
The young man who helped us was extremely knowledgeable and helpful. Very professional. I am so sorry I don't recall his name but he has a great ass. Very good experience.
JESSA H.
Évaluation :
1
very rude, yelled at me, stole my trailer hitch adapter.
david E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEAN J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY LEE B.
Évaluation :
1
Le client n'a pas laissé de commentaire.
EMALEIGH LYNN MA V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN VINCENT W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DORTHY D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristofer R.
Évaluation :
5
Enjoyed the professional, friendly service.
Russell B.
Évaluation :
4
Our Ubox was a week late! Given four different times of arrival. When the box finally arrived, it was an empty box!! I was told by the driver that she saw my box at their location! Not sure why she thought I would want an empty box if my box was at their site...ðŸ¤"
Peggy M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
marnie N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
HANNAH W.
Évaluation :
5
I found the staff to be very helpful. They answered all of my questions. It was helpful to buy boxes and a mattress bag there for the move. The packing tape I bought was not that great.
CHRISTOPHER RAY P.
Évaluation :
5
Great staff and online check-in is smooth and far.
Stacey G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROGER H.
Évaluation :
1
Le client n'a pas laissé de commentaire.
ADAM PAUL G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAY K F.
Évaluation :
4
Up to this time I had had many good experiences using U-Haul. However the day before my plan to move, after having arranged people to come and help with the moving, I was shocked to receive a phone call from U-Haul stating that my reservation was canceled. Our home was being sold and we had no choice but to leave that day. I found U-Haul and was told that there was nothing they could do about it. I was not about to give up so II asked to speak to a supervisor and after pleading for 15 minutes they were finally able to find a van for me in a nearby town. It turns out that there were plenty of vans available but they were all being kept for in-state use. Your house would never cancel a confirmed reservation the day before.
michael S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY JAY O.
Évaluation :
5
Very professional.
JULIE KAY M.
Évaluation :
4
When breaking the truck pulled heavily to the left. I told the person when I checked out. I don't believe I was refunded for the boxes i didn't use.
Jeanette F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DONALD CAMPER P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert R.
Évaluation :
4
I was surprised. Previous encounters at this location were annoying, but this time the experience was prompt and pleasant and the employees helpful. So, I guess you just need to continue with what they are doing.
James W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CONG QIU C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jo M.
Évaluation :
3
The after hour turn in needs improved. We spend 2,5 hrs trying to check the trailer back in. We tried online and via the app. We even called UHAUL 3 different times with no resolution. We ended up having to take time off of work inorder to return the trailer because the website/app wouldn't let us submit the photos required for turn in.
KEVIN C.
Évaluation :
5
Your location and uhaul partners were great.
Hernandez C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIGIDA ANN M.
Évaluation :
5
Nothing. Rented a trailer. Only location i could find one... Was in good condition. Had 3" ball and couldn't get to my 2" because of load in truck bed. They were quick to get me set up and on my way with a spare they had.
COLE M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry M.
Évaluation :
3
Would have loved to get into a clean truck there was food and something sticky on the center console but other then that it was ok
troy C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory N.
Évaluation :
5
They were very courteous and helpful
Bambie H.
Évaluation :
5
First day great customer service. Next day returned van very easy. âââââ
LINDA MARY G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David A.
Évaluation :
5
Please update your chains to the coiled stainless steel braided cable style. Please update your hitch connections to the one click, one pull style.
MARSHALL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter K.
Évaluation :
4
I reserved a 5 x 8 cargo trailer for 24 hours, only to be told when checking in that it needed to be returned in 6 hours because they had scheduled someone else then. I might have mentioned that I probably would be back the same day, but my round trip went so quickly that I could have made another trip also if the change had not been made, and without prior notice.
Donald H.
Évaluation :
5
Have a local direct # easy to find.
Kizzy L.
Évaluation :
5
great job!
KC A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT JEFFERSON B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul G.
Évaluation :
5
Excellent customer rep. Helpful and quick!
Mark W.
Évaluation :
4
Overall everything was very good. The only issues we had were that there was nearly 1" deep standing water in front of our unit, #141. It just wasn't level for drainage. The other issue was the expense. Paying nearly 180 $p/mo.for the 8X10X20 storage unit was pretty steep. I looked around and found another storage place with a unit that was taller, wider and deeper about 5 miles away for only 130 $p/mo with the third month free. It is well worth moving out.
David K.
|
Expérience générale
Évaluation :
5
The Monday a.m. attendant (I believe intials L.B. looking at the contract created that morning), was incredibly helpful and professional, creating the BEST experience we've ever had renting any type vehicle. Hats-off to his top-shelf service!
Ken M.
Évaluation :
4
closer parking for those who leave their cars while renting your trucks.
Victoria N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark F.
Évaluation :
5
Easy to drop off and received excellent, efficient service from the person helping me.
PETER J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
alysson D.
Évaluation :
5
Young people who waited on me were very friendly and professional and went of their way to help me. Thanks
Andy G.
Évaluation :
4
Have the checkout app working for your people
Matthew S.
Évaluation :
4
No problems at drop off.
Jered K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roy H.
Évaluation :
4
At this location it was confusing to drop off after hours. I couldn't get the process to work so all I could do what drop off the trailer and get charged the 20 dollar fee for not properly dropping off the trailer. At other uhauls is was much easier to unhook the trailer where asked even after hours.
CHRISTINE CORALY R.
Évaluation :
5
Keep doing what you're doing! Service was great and quick!
Rolly James T.
Évaluation :
5
Everything was very easy. My only issue was I needed to extend my rental and I called twice and was on hold for over 20 minutes both times.
daniel D.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jeffery B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDALL CLARK M.
Évaluation :
5
Real smooth rental experience
MARC FREDERICK A.
Évaluation :
5
Easy in and out. They were very helpful at this location
KENNETH RAY C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jack M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Grant L.
Évaluation :
3
Learn how to add mileage correctly I was overcharged for mileage. I made 4 5mile trips and was charged for 40 miles. I'm extremely irritated
Anthony O.
Évaluation :
5
Very courteous & helpful... Will use again !!!... Thx
MARK ALLEN W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN PATRICK F.
Évaluation :
4
Stop advertising 19,99 on vans and trucks. My price has never been even close to 19.99. Always around 60 $for a few mile round trip.
Suci K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William B.
Évaluation :
3
I was told that location services check in doesn't always work and to call the next morning and they'd sort it out for me. Well I wake up to a surprise 20 dollar extra charge. I called, as instructed, and she wouldn't "sort it" as promised. She said someone would call me back and I never heard a word.
Tausha C.
Évaluation :
5
Great staff!
JACQUELYN ANN Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXANDER H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW STEVEN D.
Évaluation :
5
Everything went well, just as verified when I ordered the truck. The staff person I talked to when I made my reservation and the persons I worked with picking up and returning the truck made things easy for me. They were all knowledgeable and courteous. Particularly with the COVID-19 procedures. I was impressed.
JIM J.
Évaluation :
3
Allow day-use customers to park close to the office. By the way, your on-line check-in app is TERRIBLE.
Brian E.
Évaluation :
3
Disappointed that I had to drive to Corvallis when I needed the truck in Albany, OR. Kudos to the Eugene Uhaul person who recommended getting the truck in Albany instead of driving a truck from and to Eugene and got me into the Uhaul system. Well done! Almost drove off without the pads.
Mark S.
Évaluation :
3
You gotta improve your online process. Especially if you are going to maintain such a small staff at peak times. The guys I worked with were great but I spent a while at home getting set up and checked in and it turned out to be a waste of time once I got there to pick up my truck. I had to do it all over again.
Craig F.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Micheal M.
Évaluation :
4
I didn't receive or realize the check trailer condition email was sent and needed to be completed before I was already underway-and it timed out before I could stop and complete it.
Jonathan S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert F.
Évaluation :
5
I like the improvements to keep your employees and customers safe.
mark W.
Évaluation :
1
Online rental was quick and easy (similar to other services Uhaul provides), however storage access times are misrepresented. See screenshot: https://imgur.com/a/s4wayiH . "Storage Access" is stated to be from 5AM - 10PM with the option of 24hrs access as an additionally sold amenity. Unfortunately, this is not how the location handles it's accessible hours, instead you must use dual locks on your unit and request a key from the front office upon each visit, to unlock a secondary lock that the location owns. This must be done within business hours (7am - 7pm) and requires the physical surrendering (this is written during statewide quarantine) of a Uhaul accepted identification card, significantly reducing the usability of the storage. After 30 days, this inconvenience can be remedied by a fee increase of 120 $/yr for 24hr access. While stated otherwise on the rental webpage, there are not any actual access hours allowed between 5am - 7am or 7pm - 10pm unless special arrangements have been made with the front office per exception. This was not explained in any form upon move in. In fact, required front-desk sign in or supervised unit access is mentioned as a punishment for customer disturbances within the rental agreement and contains no reference to actual office hour requirements. Additionally, the confirmation email itself states that access hours are 5am-10pm Mon-Sun without any mention of a required check in. At this point I am curious what other red flags or fees will come about during this process that were left unexplained at the move in time or inaccurately represented on their website. I am understanding of the rules, that the location is allowed to set rules to maintain order on this premises, that the management is working hard to keep units secure for everybody and why this policy would be in place in absence of a gate. But with the combination of the false access times represented online & in the confirmation email, no mention of the specific access hours within the rental agreement itself and increased rent to use the access time already thought to be paid for - I feel that future buyers should be aware of this up front and take the omitted details into strong consideration when evaluating this location's service.
Kyle S.
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dennis F.
|
Expérience générale
Évaluation :
5
So thankful I got the last storage unit!!
Thank you, thank you!!
Tiffanie S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Timothy W.
|
Expérience générale
Évaluation :
5
If the store employees are too busy to answer the phone it goes to customer service. Totally fine, but then customer service need to be able to assist just like a store employee.
Matraca M.
|
Expérience générale
Évaluation :
2
This is a poorly managed facility. The staff appears to be under constant stress and frustration. Maybe there isn't enough employee's to handle the load. I also was charged an astronomical amount for being late one day on my storage unit, I was charged for more gas on the truck that I had rented, which was clearly not needed and then when I closed my account a week earlier was told there was no prorate. I will have to deal with another company in Corvallis now.
Donna E.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Peter G.
|
Premières impressions
Évaluation :
5
Stephanie Owens was the person I dealt with every visit and she was always pleasant, helpful and courteous. Her customer service skills are top notch.
Candy D.
|
Expérience générale
Évaluation :
5
Thank you...I had short term storage needs and could not have asked for better service. Much appreciated...
Susan C.
|
Expérience générale
Évaluation :
5
Everyone was very helpful!!
Todd M.
|
Premières impressions
Évaluation :
5
The Manager of this U-Haul facility does an excellent job. His crew is wonderful. Very professional. I've rented vans from this facility at least 5 times in the last year. Beyond Excellent!
nancy r.
|
Premières impressions
Évaluation :
5
Hello, The way you guys serve your customers is very good. As a customer, I feel satisfied with your serve. Merci.
Barusa k.
|
Premières impressions
Évaluation :
5
Brent and Stephanie were great in every aspect. Merci
Ibrahim I.
|
Premières impressions
Évaluation :
5
Everything went very smoothly.
Laura D.
|
Premières impressions
Évaluation :
5
Great experience at our Corvallis UHaul every time I use them. Great customer service and the cleanest storage units around! Vehicles are well maintained.
Cindy s.
|
Premières impressions
Évaluation :
4
Needs more staff to help customers
John J.
|
Expérience générale
Évaluation :
5
Great and friendly staff. Very helpful and always available.
Linda R.
|
Expérience générale
Évaluation :
5
My experience was very good. I was quickly waited on, the gentleman was very nice and went over everything and then took us to the until. This was a much better experience than past experiences.
Carolyn C.
|
Premières impressions
Évaluation :
5
Very helpful crew, enjoyed by time with them.
Linda R.
|
Premières impressions
Évaluation :
5
Saved me, last minute.. Thank you !!
Martha N.
|
Premières impressions
Évaluation :
5
Brent was awesome. Helped me find what I needed. Fast and friendly.
Lori W.
|
Premières impressions
Évaluation :
1
A U-Haul branded lock mysteriously ended up on the U-Box I had shipped from West Virginia. Employee was discourteous, and 69 $was added to my credit card for "STORAGE" and "BASIC INCOME".
Brian B.
|
Expérience générale
Évaluation :
5
I never saw the storage place but i am very content with the phone service personnel and the women who delivered and picked up the storage box. everyone is so prompt and smiley and nice!
Garnet B.
|
Expérience générale
Évaluation :
5
Thanks
kelly g.
|
Expérience générale
Évaluation :
5
Lukas provided great service and made everything really easy. Super appreciate it!
Niamh C.
|
Réservation
Évaluation :
5
Both the counter guy and the technician outside were friendly, courteous and competent. We had 2 Uhaul moving pods delivered here and they arrived on time and not damaged. Great service!
Peter L.
|
Expérience générale
Évaluation :
4
I was pleased overall
Deahna G.
|
Expérience générale
Évaluation :
1
Shipped my furniture with ubox, made sure everything was secured. When I opened the box at the receiving location, I found my antique desk smashed. U-haul refuses to fix it. Lost a customer for life.
David C.
|
Expérience générale
Évaluation :
4
Personnel amical
Jon R.
|
Réservation
Évaluation :
5
Wonderful experience, will highly recommend.
John C.
|
Expérience générale
Évaluation :
5
Everyone was super friendly and efficient.
MARTHA L.
|
Expérience générale
Évaluation :
5
great service!
Brandi G.
|
Expérience générale
Évaluation :
1
My experience at the Corvallis store was wonderful. I would never recommend UHAUL to anyone. As a company, UHAUL has too many communication errors between offices & between people of the same office.
Emily R.
|
Expérience générale
Évaluation :
5
bon
yize z.
|
Expérience générale
Évaluation :
2
Transportation costs quoted were from a third party provider and inaccurate and incomplete. Damage from rats and mice from chewing and waste to personal items is extensive. No disputes, just subpar.
KELSEY T.
|
Expérience générale
Évaluation :
5
With all the stress of our move, we are very grateful to the store staff at this location for their help and kindness and understanding. Great people like them can make a place shine - and they do!
Timothy S.
|
Réservation
Évaluation :
5
Excellent.
GEORGE S.
|
Expérience générale
Évaluation :
4
Helpful service
Kristine P.
|
Expérience générale
Évaluation :
5
Great job!
SARAH C.
|
Expérience générale
Évaluation :
3
Check out process takes way to long.
ERIC V.
|
Expérience générale
Évaluation :
5
I had paid a months for June. Do I get a refund from the 16th of June to the end of the month? otherwise all was good. thankyou.
Harry K.
|
Expérience générale
Évaluation :
5
Very friendly and helpful. Excellent service à la clientèle. Brent called to let me know I'd locked my unit in the "Open" position by accident my first time there. Good looking out!
rachel p.
|
Expérience générale
Non reviews have been submitted for this location.