Évaluations des clients U-Haul Storage of Crystal

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Crystal

Cote générale :

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Justin W. | Online Move In |
Évaluation :

Great Facility

Toby C. | Premières impressions |
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You guys are perfect. Keep up the good work.

Jessica V. | Expérience générale |
Évaluation :

not happy with the fact that I moved out of 2 units 15 days early and don't get any money back even though I paid for the whole month. Wish I would have known that in the beginning.

Mya B.
Évaluation :

Didn't setup the truck share right.. Manager helped and everything. I get to the pickup location the next day and had to spend 2 and half hours fixing their mess up. Keys weren't in the lockbox.

RICHARD S. | Expérience générale |
Évaluation :

We loved that the staff was so friendly and the storage unit was kept clean

shauntia o. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Trudi B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kimberly s. | Premières impressions |
Évaluation :

Jeremy was fantastic, he took the time to answer all of my questions.. Helped me select the right size for the items I needed stored. The location was clean and they were Covid 19 compliant in every way. I will recommend the location in Crystal to everyone

Heidi B. | Expérience générale |
Évaluation :

Very Kind and helpful staff.

Barb P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeremy C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dougles H.
Évaluation :

It took 3 hours and travel to 3 different locations to initially rent the truck, and 1.5 hours to return it, which never was successfully completed using the u-haul app. The app did not work properly upon returning the truck - I could not take and upload photos - and I spent 15 minutes o hold trying to talk to a live representative, before being asked to leave a message by a 3rd party answering service. I will not be using this app or any u-haul location that requires it. If I can not locate a u-haul location that does not provide staffed assistance, I will not be using u-haul in the future, and I have at least 2 more moves scheduled Within 4 weeks and again in 2 years.

ARIANE D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

linda w. | Premières impressions |
Évaluation :

This storage facility is clean, easy access, secure, convenient and climate controlled. I would recommend this facility over any other I have used.

Christina F. | Premières impressions |
Évaluation :

The storage space is smaller than I thought. I had a 2 bedroom apartment and reading the measurements for the storage space I thought I would have enough room. I unfortunately had to leave items behind because there isn’t enough room.

Sue W. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Trudi B. | Premières impressions |
Évaluation :

We were unable to access storage at 1015 pm. The card kept saying access denied. We had to put on extra miles there and back and couldnt get our stuff in storage. Have to do another trip tomorrow and

Jason T.
Évaluation :

You can make it clear, upon confirming the rental online, that it is necessary to download the app and that it will be needed to rent the vehicle. Maybe send an email with the instructional video of how to rent at a location that doesn't have an attendant. It was a shitty thing to have to figure out while standing in an empty unattended parking lot, wishing that I was already in the vehicle on my way to my destination. A big sign at the door, telling people that the confirmation email that they received is useless because they are going to have to go through half of the rental process all over again, in the app, before they can get the keys to the vehicle, would be nice. I left that parking lot after half an hour of frustration and confusion and two conversations with two remote customer service attendants. The website was also useless in giving me the information that I needed. It kept confirming that my rental was ready with no indication that I needed to do anything else to complete the process. Now that I know, I don't suspect I'll have a problem in the future, but my experience was very stressful because I didn't give myself enough time to deal with the mystery that the situation dragged me through.

Oscar H.
Évaluation :

Terrible. Intercom is timed so when I could get a hold of customer service, the intercom hung up on them. General manager never called me back, even though he was listed as the after hours number to call. Customer service took 40 minutes to get a hold of after being placed on hold. Checking out a vehicle is unnecessarily complex. Never using uHaul again nor would I recommend it to anyone.

Dianne B.
Évaluation :

We didn't get the vehicle we were guaranteed and had to settle for a cargo van which meant many trips and we ended up putting way more miles on than we would have with a larger truck. Also didn't get the blankets we requested and had to go to a different location to pick up van. I am not sure this is the fAULT OF THE DEALER OR THE RESERVATIONIST

Non reviews have been submitted for this location.

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