Customer Reviews for U-Haul Storage of Downtown Dayton
Location en tout temps  |  U-Haul Truck Share 24/7© Location

78 évaluations

360 S Main St   Dayton, OH 45402

(937) 684-9405

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(937) 684-9405

360 S Main St
Dayton, OH 45402

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Everything went well up until we needed to use the restrooms. They were disgusting!! And not just one of them. We went to all the different floors to find a clean one and never did. Out of desperation, we ended up using one that had an already-clogged toilet and the smell was horrific. It gave us the feeling that potentially homeless people might be living in there. We also had someone "tailgate" into the building behind someone in our crew. I hope there are surveillance cameras on site and regular security to avoid what we think might be happening in this facility. Other than that, though everything about the actual process was great! Really appreciated the ability to pull in and unload in a heated building since it was so cold outside!

Carol E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena H.  |  Expérience générale 
Évaluation :
4

The latch on storage 4036 is faulty. It does not easily close. I had to jiggle the latch for a long time for it to work. I ended up leaving it unlocked at one point because I had to catch a flight. AJ called and told me the latch was not secured and I allowed him to cut it off to add another lock which cost me additional money! This unit has caused me a nightmare. Please fix the latch for the next tenant.

Diane S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell S.  |  Expérience générale 
Évaluation :
5

A.J. was quite helpful and pleasant to deal with.

morgan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly f.  |  Expérience générale 
Évaluation :
2

Because i had bug in my stuff that i did not have before i place my thing there

Genale b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Expérience générale 
Évaluation :
5

The customer service was above & beyond, they were extremely professional, friendly, and very helpful. I truly felt at home. One of the guys that helped me his name was Dale, I believe the other guys name was Jimmy. They are truly the epitome of great customer service, as well as teamwork! And I do hope that they get recognized for their hard work, and professionalism. It was very refreshing to experience that.

Skyahrein L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa s.  |  Premières impressions 
Évaluation :
2

You have to pull in to unload and there are only 3 spaces to do that. And yesterday when I went for the first time 1 door was broken so there were only 2 spaces to unload. Very unconvienent.

SUSAN F.  |  Premières impressions 
Évaluation :
5

Excellent

Anthony T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel v.  |  Online Move In 
Évaluation :
4

The emails pre move in were helpful. The only thing that was confusing was entering the PIN on move keypads to get in. The instructions were unclear. I called AJ and he was able to help out immediately.

Maxwell A.  |  Online Move In 
Évaluation :
5

Quick and easy and clean I feel very secure with my items in the climate controlled atmosphere

Candice L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naudia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L.  |  Premières impressions 
Évaluation :
5

All of the guys at the East Third St. location in Dayton have excellent customer service skills. They all work hard to accommodate what your needs are for your move and storage. I want to give a special thank you to Tim, Jeff, and Brian for what you guys do. Sincerely A.B.

Amica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria W.  |  Premières impressions 
Évaluation :
2

Gave me 2different units that were wrong ,had to drop my trailer off and drive back to third street to fix it,never was resolved

Christopher S.  |  Premières impressions 
Évaluation :
3

When I called in prior to coming in the gentleman that I spoke to name Tim was very nice and professional and told me one thing. However, when I went in the next day to set up my agreement, it was inconsistent w/Tim's behavior and what he had told me. Additionally, for identity and security reasons, I shouldn't have to yell my personal information out, it should just be taken off my DL and entered in and if something has changed I would let the cashier know that.

Antonio S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meghan B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily M.  |  Premières impressions 
Évaluation :
4

I DIDNT REALIZE I HAD TO CHECK IN WHEN I ARRIVED AT U HAUL. WITH THAT BEING SAID I LIVE ALL THE WAY IN XENIA. I BEEN TRAVELING BACK AND FORTH. WORKING A FULL TIME JOB. I WAS EXHAUSTED FROM TJE NON STOP PACKING AND LOADING AND UNLOADING. (ALONE) I ARRIVED THERE MY SECOND DAY, AND I WAS LOCKED OUT OF THE BUILDING. I WASNT HAPPY AT ALL. NOW I HAVE A WHOLE CAR LOAD OF BELONGINGS AND THE ONLY OPTION IS TO RETURN BACK HOME, AND UNLOAD THEM SO I COULD RETURN TO DAYTON BECAUSE I HAD BUSINESS TO ATTEND AS WELL AS GIVE A FRIEND AND HER DAUGHTER A RIDE. TJE WHOLE ORDEAL PUT ME BEHIND. I WAS TIRED AND FRUSTRATED TO NO RETURN. VERY DISAPPOINTING.

Traci T.  |  Online Move In 
Évaluation :
3

The truck door was broken, no one told me that. I called the gm numerous times and he never responded to me. I left voicemails. It was very difficult to move my stuff without proper access. I didn't know about the door being broke until the next day when I returned the uhaul truck to another location. Homeless people hang out in the building and make it harder to move stuff in/out.

Tara M.  |  Online Move In 
Évaluation :
5

Thank you for you save my property

ruth b.  |  Premières impressions 
Évaluation :
4

The swipe process was confusing and not fully explained that the pin/swipe needs to be used twice. Once to check in and then again to actually unlock the doors. This information would have been helpful for a first timer.

Alishia K.  |  Online Move In 
Évaluation :
4

Check-in process is horrible.

Carla P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa L. 
Évaluation :
2

Not very visually informative. When I pulled in all I saw were storage units and didn't tell me where the truck drop-off was.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron j.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
1

I do not recommend anybody using this location because there isn't a person availability at the facility to help you. I had issues getting the key out the lock box because the wrong code was sent to me. I had issues with the website when I was returning the truck. I guarantee this is the last time I use Uhaul.

Mercedes L. 
Non les évaluations ont été soumises pour cet établissement.

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