Customer Reviews for U-Haul Storage of Downtown Dayton
Location en tout temps  |  U-Haul Truck Share 24/7© Location

99 évaluations

360 S Main St   Dayton, OH 45402
(North of US35)

(937) 684-9405

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(937) 684-9405

360 S Main St
Dayton, OH 45402
(North of US35)

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The staff at the office were always friendly and helpful. The storage unit was always very well maintained. I would rent a unit again if needed. Thank you for the friendly and respectful treatment every time I came to the office.

Ursula D.  |  Expérience générale 
Évaluation :
4

couple issues that need to be address with drive-in storage port only one door works and three to use which is a huge problem when moving large items in and out. This issue has been like this for four to five months which i didn't see once someone trying to fix. the overall experience was above average with customer service and cancelling my storage unit.

yvonne c.  |  Expérience générale 
Évaluation :
2

The person we dealt with was very kind and courteous. However, the code I was given wouldn't work and it took over 30 minutes to get into the facility. 2 of the 3 garage doors don't work, and my code was still not working when we left, so I fully expect to have to go through those whole thing again next time I need to get in.

Brooke K.  |  Online Move In 
Évaluation :
5

N/a

lori s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mika S.  |  Expérience générale 
Évaluation :
4

Remove the people who is living in the storage unit. Keep restroom cleaner

Michele S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

derris r.  |  Premières impressions 
Évaluation :
1

I rented a 10 x 20 storage unit. I received two 10 x 10 storage units. Not the same thing. That's called bait and switch. Honestly, if I wasn't in a pinch, I would've gone and found another facility.

James F.  |  Premières impressions 
Évaluation :
1

I had a facility that was owned by a franchise. The owner accused me of lying when I told him I could not pay my storage online. He also sent me a bill right after I had paid my bill as if to be vindictive. Also, when I got ready to move out there was a dead mouse found in my items and green poop was found in my shoe boxes. I did not speak of the rat incident or poop in my shoes because of prior grievances of me being accused of lying and the resolve was U- haul customer service contacting the owner to resolve an issue that was with him. (the owner).

Belinda B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bennett C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vanessa s.  |  Expérience générale 
Évaluation :
5

Wonderful facility, however there is a lack of carts.

Scott H.  |  Online Move In 
Évaluation :
5

I really appreciate my experience with UHaul. I always felt safe in their facilities. Although, the 360 S. Main St. facility needs internal trash cans.

Erica B.  |  Expérience générale 
Évaluation :
5

Was perfect experience

Candice L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Nice people.

Jdavid C.  |  Premières impressions 
Évaluation :
3

I havent moved my stuff out yet

Cindy A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laquisha A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janaizia W.  |  Premières impressions 
Évaluation :
4

Everything went well up until we needed to use the restrooms. They were disgusting!! And not just one of them. We went to all the different floors to find a clean one and never did. Out of desperation, we ended up using one that had an already-clogged toilet and the smell was horrific. It gave us the feeling that potentially homeless people might be living in there. We also had someone "tailgate" into the building behind someone in our crew. I hope there are surveillance cameras on site and regular security to avoid what we think might be happening in this facility. Other than that, though everything about the actual process was great! Really appreciated the ability to pull in and unload in a heated building since it was so cold outside!

Carol E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena H.  |  Expérience générale 
Évaluation :
4

The latch on storage 4036 is faulty. It does not easily close. I had to jiggle the latch for a long time for it to work. I ended up leaving it unlocked at one point because I had to catch a flight. AJ called and told me the latch was not secured and I allowed him to cut it off to add another lock which cost me additional money! This unit has caused me a nightmare. Please fix the latch for the next tenant.

Diane S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell S.  |  Expérience générale 
Évaluation :
5

A.J. was quite helpful and pleasant to deal with.

morgan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly f.  |  Expérience générale 
Évaluation :
2

Because i had bug in my stuff that i did not have before i place my thing there

Genale b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Expérience générale 
Évaluation :
5

The customer service was above & beyond, they were extremely professional, friendly, and very helpful. I truly felt at home. One of the guys that helped me his name was Dale, I believe the other guys name was Jimmy. They are truly the epitome of great customer service, as well as teamwork! And I do hope that they get recognized for their hard work, and professionalism. It was very refreshing to experience that.

Skyahrein L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa s.  |  Premières impressions 
Évaluation :
2

You have to pull in to unload and there are only 3 spaces to do that. And yesterday when I went for the first time 1 door was broken so there were only 2 spaces to unload. Very unconvienent.

SUSAN F.  |  Premières impressions 
Évaluation :
5

Excellent

Anthony T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah h.  |  Expérience générale 
Évaluation :
5

I really don't have no other place to compare it to. However as of right now I wouldn't go nowhere else. I would go right back to U-haul thanks for the help of my property. P. Merchant

Perrintha M.  |  Expérience générale 
Évaluation :
5

The large truck service door hasn't worked for 2 months and needs fixing. That storage facility has a large volume of people coming and going, and when 3 different customers have to share the 2 smaller vehicle doors, it becomes difficult to unload or unload boxes and other furniture.

Cecilia O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zinna H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel v.  |  Online Move In 
Évaluation :
4

The emails pre move in were helpful. The only thing that was confusing was entering the PIN on move keypads to get in. The instructions were unclear. I called AJ and he was able to help out immediately.

Maxwell A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CORRIANDRE T.  |  Expérience générale 
Évaluation :
2

During the time we rented the cleanliness of the facility dropped off. With no staff on site the facility was not monitored adequately. I would not use this facility again.

Kim H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N.  |  Expérience générale 
Évaluation :
5

Quick and easy and clean I feel very secure with my items in the climate controlled atmosphere

Candice L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deniko D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naudia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trisa B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L.  |  Premières impressions 
Évaluation :
5

All of the guys at the East Third St. location in Dayton have excellent customer service skills. They all work hard to accommodate what your needs are for your move and storage. I want to give a special thank you to Tim, Jeff, and Brian for what you guys do. Sincerely A.B.

Amica B.  |  Premières impressions 
Évaluation :
5

was quick didnt have any problems hope not to have none in the future

Anikka B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Online Move In 
Évaluation :
3

The security was probably adequate, but the day we were putting things into the storage facility, it was raining pretty hard and the bay doors on the right side of the building would not close, This might have been due to the rain. The facility was clean; however, at some point, the sprinkler system may have gone off or the roof leaked over our unit. Some of our plastic bags had dried water stains on them, but nothing was damaged.

George S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trisa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brice d.  |  Expérience générale 
Évaluation :
2

Gave me 2different units that were wrong ,had to drop my trailer off and drive back to third street to fix it,never was resolved

Christopher S.  |  Premières impressions 
Évaluation :
5

I was reluctant to use storage as my sister had a bad experience. This facility was clean, had carts to assist with moving my boxes, and each time I needed to contact their personnel they were patient, knowledgeable and willing to help.

Luree H.  |  Expérience générale 
Évaluation :
3

When I called in prior to coming in the gentleman that I spoke to name Tim was very nice and professional and told me one thing. However, when I went in the next day to set up my agreement, it was inconsistent w/Tim's behavior and what he had told me. Additionally, for identity and security reasons, I shouldn't have to yell my personal information out, it should just be taken off my DL and entered in and if something has changed I would let the cashier know that.

Antonio S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meghan B.  |  Online Move In 
Évaluation :
5

Very clean! Very convenient and great online webservices to handle payments.

Franchesca H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zinna H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly T.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. Storage facility easy to access and spotless.

Lisa N.  |  Premières impressions 
Évaluation :
4

Everything was fine, except that I had to secure the facility at one location, go to a different storage facility, and drop the truck off at a third location. It would have been more convenient to do everything at one location. Also, the garage door at the storage facility wasn't working properly. It wouldn't close, but it could have been because the rainy weather was affecting it.

George S.  |  Premières impressions 
Évaluation :
2

The only issue I had is I called before I came because I had a reservation to see what time the facility closed and they said 5. I got there at 4;30 and no one opened the door and no one would answer the phone. Other people (customers) came and was having the same issue. I needed to visually see the unit before renting it. But I had to do a reserve now in the fourth floor instead of the one I reserved which was on the 1st floor because that's the only one that was available. Then when I went to go inside to check out the unit it's going to be tighter than what I thought. Maybe not enough room for all my belongings. Even though the site says it will fit my things according to my square footage, I don't think it will. So I have to pay for this storage and also store my belongings else where, which is annoying.

Jillena M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tarvarys P.  |  Expérience générale 
Évaluation :
4

I DIDNT REALIZE I HAD TO CHECK IN WHEN I ARRIVED AT U HAUL. WITH THAT BEING SAID I LIVE ALL THE WAY IN XENIA. I BEEN TRAVELING BACK AND FORTH. WORKING A FULL TIME JOB. I WAS EXHAUSTED FROM TJE NON STOP PACKING AND LOADING AND UNLOADING. (ALONE) I ARRIVED THERE MY SECOND DAY, AND I WAS LOCKED OUT OF THE BUILDING. I WASNT HAPPY AT ALL. NOW I HAVE A WHOLE CAR LOAD OF BELONGINGS AND THE ONLY OPTION IS TO RETURN BACK HOME, AND UNLOAD THEM SO I COULD RETURN TO DAYTON BECAUSE I HAD BUSINESS TO ATTEND AS WELL AS GIVE A FRIEND AND HER DAUGHTER A RIDE. TJE WHOLE ORDEAL PUT ME BEHIND. I WAS TIRED AND FRUSTRATED TO NO RETURN. VERY DISAPPOINTING.

Traci T.  |  Online Move In 
Évaluation :
1

I had a trailer and could not grab the sofa in my unit because the elevator was stuck on the fourth floor

Ethan S.  |  Online Move In 
Évaluation :
3

The truck door was broken, no one told me that. I called the gm numerous times and he never responded to me. I left voicemails. It was very difficult to move my stuff without proper access. I didn't know about the door being broke until the next day when I returned the uhaul truck to another location. Homeless people hang out in the building and make it harder to move stuff in/out.

Tara M.  |  Online Move In 
Évaluation :
5

Thank you for you save my property

ruth b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAJEON S.  |  Expérience générale 
Évaluation :
5

Good service provided by staff. You are a little pricey!!!

delores w.  |  Expérience générale 
Évaluation :
5

AJ, this location's manager, is exceptional. Explained everything. Was really knowledgeable, patient, and professional from start to finish. The truck was awesome. The storage facility is clean and fully equipped with carts/tools to complete my move. Well done.

BRANDON P.  |  Premières impressions 
Évaluation :
3

My son and my belongings got stuck on the elevator and the fire alarm went off. I called after hours number and left a message. Fire department came and I hadn't received a call back from after hours still and had to call them back. Once there they were helpful and somewhat sympathetic. They gave me 2 smaller storage units for the rest of my things on the first level. I just think there should be some kind of contingency plan for this sort of thing. The elevator I was told would be down for a couple months, I have knee problems and can't do alot of steps to my 3rd floor unit. My question is how do I get my things back down when I'm ready to move? They did assure me ot would be taken care of. Other than that, everyone was great

janine t.  |  Premières impressions 
Évaluation :
4

The swipe process was confusing and not fully explained that the pin/swipe needs to be used twice. Once to check in and then again to actually unlock the doors. This information would have been helpful for a first timer.

Alishia K.  |  Online Move In 
Évaluation :
3

People sleeping inside. Someone sleeping in rest room. People with lawn chairs sitting outside their unit. People leaving trash inside entrance on floor. Roaches. Water leaking in my unit. Woman who cleaned building was friendly and did good job.

Darrell S.  |  Expérience générale 
Évaluation :
3

It was amazing moving in. The only thing that was distasteful was when we got there, there was some wet Grey water along the ground at the loading doc

Amarea S.  |  Online Move In 
Évaluation :
4

Check-in process is horrible.

Carla P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay B.  |  Online Move In 
Évaluation :
3

its a lot of people living and hanging out inside of this storage

robert d.  |  Expérience générale 
Évaluation :
5

Merci

Shaniquwa F.  |  Expérience générale 
Évaluation :
3

It was to many bugs crawling around Roaches everywhere I didnt feel comfortable with my items in the storage  also the smell was awful it smelled like moth balls when I removed my items from the storage my items smelled like moth balls. I had to self treat (pest control) my items for bugs.

Litisha T.  |  Expérience générale 
Évaluation :
1

My move out date was 7/22/2020. I called and spoke to a staff member that told me they would look at the unit and delete me out the system. Than on 8/07/2020 I received a bill saying I owe $102 because someone else didn't do their job right. I called three times after I received that bill to clear to the situation and no answer. So no I won't recommend it to anyone. Merci

takeira p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey s.  |  Premières impressions 
Évaluation :
4

Couple of things: I reserved a unit online before trip from Chicago to Dayton. I wanted to change start date, but was unable to do so through my account. I tried called Dayton directly, no such luck, keep getting transferred to 800 number. After being on hold for 30 minutes I was able to change date with a very nice customer service person. After she made the change, I wanted a confirmation. The only way she could do it was do a screen shot on her end and email it to me from her personal email account, not U-Haul. Really??? Check-in at Dayton went well. However, when I got to storage unit location, I was trying to figure things out and was greeted by the U-Haul maintenance person named Joe. Talk about being helpful. He was leaving for the day, when he took the time to show me everything you need to do, from disarming the alarm, to putting in the code to enter the building, to showing me how to open garage door, even walking me to and showing me my unit. He didn't have to do what he did, but he was awesome for helping me out after a 5 hour drive from Chicago. Thank you again Joe...

John S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Franchesca H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa L. 
Évaluation :
2

Not very visually informative. When I pulled in all I saw were storage units and didn't tell me where the truck drop-off was.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron j.  |  Online Move In 
Évaluation :
4

The manager was very polite and explained everything to me.

deona r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
1

I do not recommend anybody using this location because there isn't a person availability at the facility to help you. I had issues getting the key out the lock box because the wrong code was sent to me. I had issues with the website when I was returning the truck. I guarantee this is the last time I use Uhaul.

Mercedes L. 
Non les évaluations ont été soumises pour cet établissement.

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