Customer Reviews for U-Haul Storage of East Spokane

5233 évaluations

14505 E Sprague Ave   Spokane Valley, WA 99216
(W of N Adams)

(509) 924-0620

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(509) 924-0620

14505 E Sprague Ave
Spokane Valley, WA 99216
(W of N Adams)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Very efficient.

Don S. 
Évaluation :
5

This end worked perfectly.

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie S. 
Évaluation :
3

Have more people working so the wait is not so long

JANET S. 
Évaluation :
5

Easy and affordable. Quick pickup & return. Polite and professional staff

RICHARD B. 
Évaluation :
5

Fast Friendly and helpful with drop off

DONALD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicolette V. 
Évaluation :
5

There are two U-Haul sites on the same major street. We were late to pick-up the trailer because we were at the wrong U-Haul site. Please be more deliberate to distinguish stores & their locations from one another, especially when they are on the same street.

JOHN HARRISON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANDEL D. 
Évaluation :
5

Everything was great. No complaints. Would definitely come back.

JAMIELLE R. 
Évaluation :
3

Your App stinks!!!! Took 20 min approx at pick up. But even worse was returning. Took 8 pic of odometer/gas. Wouldn't accept. Person inside to busy visiting with maintenance person. Finally another 25 min found someone to get me closed out. He was the only nice person working. Who seemed to work and not visit. Fix the App or get rid of it!!!

Jill B. 
Évaluation :
5

All good

ERIC T. 
Évaluation :
4

Paid almost 90 $for 2,5 hours and under 20 miles not impressed with price maybe you should do 1/2 days or hourly…

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN D. 
Évaluation :
5

Everything went well. The gentleman who helped us was excellent and very courteous and helpful and knowledgeable.

MICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
3

The kids working were nice, but slightly unprofessional. They were eating and joking around with each other while I was checking out. Then they didn't check my equipment back in when I dropped it off (an hour later at 4:30 pm), making it so I received a request the next day to immediately return the trailer. An inconvenience at the least.

Robert S. 
Évaluation :
3

My final rental location provided great service. However, I was moved from my first rental location because of a mechanical problem with the truck I reserved. I was the directed to a second rental location. At this location they didn't have a truck I reserved because it hadn't been returned by previous renter. I then was directed to a third location, which was several miles further away. This caused me to pay more for mileage. Not too happy about this. However the third location, the one I actually got the truck from provided great service

KENNETH C. 
Évaluation :
5

The brakes seemed week

DARRYL N. 
Évaluation :
4

7pm-8pm is a little early to be locked out, other than that no compaints so far

brian c.  |  Premières impressions 
Évaluation :
5

Great service, easy accessibility and easy return

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK B. 
Évaluation :
5

Nothing I think of. Thank you!

PAUL C. 
Évaluation :
5

Great service

MICHAEL V. 
Évaluation :
3

Employees not wearing Mask which is mandated by The State of Washington.

JULIUS W. 
Évaluation :
5

Staff was friendly and helpful

ALLEN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda L. 
Évaluation :
5

I would to provide suggestions but this location is awesome! I have used some others and have regretted it. Thank you for the great service!

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evgeny Y. 
Évaluation :
5

Very helpful associates at the front desk!

Francesca D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg T.  |  Premières impressions 
Évaluation :
5

The manager, at this location, was present and gave me a way to contact U-Haul management to resolve my issues. His crews were well trained and fast at getting me checked out and on my way!!

PHILIP K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
4

Had to wait a while in store as only a single individual was working. Once he was able to get to me service was very good. Drop off was very fast and went well. Trailer condition was good.

STEVEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Good experience.

CHRISTINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES LESLIE B. 
Évaluation :
5

Very courteous customer service individual. No unnecessary waiting for service.

JAY M. 
Évaluation :
5

I reserved movers through the Uhaul Mover site. The list you have needs to be updated to the local areas. When I called a couple of them one was out of Florida and did not service the Spokane area and the other one was out of Ohio. If I hadn't called them first and went forward to schedule them I would have been charged only to find out they were not available.

LONA SUE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENTON CRAIG D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Q. 
Évaluation :
1

Lower your rental rates. A dollar+ per mile is ridiculously overpriced.

CHRISTAPHER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
1

When you go back and ask your employee to switch the ball back to the original one that was on the truck. They say I can not do such a thing. I will not be back.

RICHARD G. 
Évaluation :
4

Management was non existent at this facility. I went in several times to the facility to talk to a manager and they were never there.

DALE ROBERT E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
2

I rented the trailer from one location and two days before pickup they called to say I had to pick it up from another. I made the reservation over a month prior, should be plenty of time to move your equipment from one store to the next? Instead it put a burden on me. A month prior I had asked about buying a tow hitch, they said just wait until I pick up my trailer and buy it then as “we always have those”. Drove to the new pickup location: no tow hitch. He sends me to the next Uhaul further down the road: no tow hitch. He sends me further down the rod to an auto parts store to find a “T2 hitch-they'll know what it means”: they had no idea what that meant. Picked one and drove back to the original Uhaul and thank goodness it was the right size. This process took over an hour and was very stressful because I had movers coming.

Megan V. 
Évaluation :
5

The air conditioner needs a charge of freon. The desk clerk was very helpful and friendly

CHARLES M. 
Évaluation :
5

The white skinny kid did a good job lol

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl H. 
Évaluation :
4

I would have been great if the staff would have gone through the operation of the truck control also the driver mirror was loose and would not stay in place

GARY THOMAS S. 
Évaluation :
4

We had no problems except the visor was broken and a part was on order. This truck should have been out of service and a better one given to us. I fought this problem the whole time I drove it. Other than that everything was ok.

Mary T. 
Évaluation :
5

All of the salesman we dealt with were very knowledgeable and pleasant. It would be hard to say what you could improve on you have a great crew.

TYLER P. 
Évaluation :
3

Have equipment actually available. We had to drive to a second location because the first location didn't have our trailer. We waited over an hour to actually get our equipment. Had we not absolutely need it, we would've cancelled it.

Daphne Ping R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Awesome people here who enjoy thier jobs or at least do good job acting like it. Only place I will rent a U as long as I live here.

Shane M. 
Évaluation :
5

Everything went as planned. Didn't use the furniture pads, but everything else was great. Ty!

Lisa M. 
Évaluation :
5

Great people

STEPHEN GERARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
3

Tire pressure sensor was on due to soft tire, was sent out with light on and tire low on air. Also, oil change due warning was on. Location unable to provide non-electronic copy of unit condition.

SHERRY MAY D. 
Évaluation :
5

Great customer service!

BRIAN M. 
Évaluation :
3

We rented a truck and car trailer. One of the tires on the trailer was bald. My husband pointed out the tire and was told by the guy it would be fine. My husband asked if we got a spare tire and the guy said no you just call roadside assistance. We ended up getting a flat tire with that tire and we were delayed for 2 1/2 hours getting the tire changed.

CARY S. 
Évaluation :
5

Everyone that I had dealt with, was courteous, professional and customer oriented. All of my questions were answered to my satisfaction. I used to work for U-Haul in the mid 80's as a repair mechanic at the SF repair center. Good to see that the same values are around!

Phillip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Nothing! Associate Reuben was helpful,friendly and really cares about the company.Kudos to him!

April E. 
Évaluation :
5

Dealer was close to home. Easy to work with and easy pickup and return.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Make sure the odometer on the rental truck is the actual odometer reading, not trip A or trip B. This almost caused me to be charged with an additional 100 miles more than I actually drove. There was a lot of confusion over the mileage when I returned the truck. The manager resolved the issue, and confirmed the charges four days later.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIE C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN JAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus M. 
Évaluation :
4

Windows very dirty. Some trash in the cab and cargo area.

RODNEY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIECE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
1

I told the person renting me the truck that it was not enough miles to my destination...he didn't change it..an I was billed for something he said he changed

DANIEL THOMAS G. 
Évaluation :
5

Zack was extremely helpful and very professional. Merci

CRISTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YELENA ALEKSANDR V. 
Évaluation :
5

The guy who checked us in was great. He did the check-in with speed and efficiency and we were quickly on our way. He was well dressed and very professional.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

10/10 would definitely rent from you again if needed. Thank you for the wonderful years of service.

Jasmine S.  |  Expérience générale 
Évaluation :
4

Windshield had large water build up that made driving in sunlight very difficult. Pointed it out on returning truck to site. Should have been addressed when returned previously. A driving hazard that could cause an accident.

MARK M. 
Évaluation :
5

Thanks nothing to do

ANDY D. 
Évaluation :
5

The owner was amazing! Quick and easy check in! Extending the time was easy as well! Awesome experience!

Enrique G. 
Évaluation :
1

Service in colorado was excellent however once our boxes left colorado service was poor at best. After spending 8 000 $+ with uhaul will NEVER USE OR RECOMMEND YOUR UBOX SERVICE! Will be filing a complent to BBB/ consumer report along with a letter to your corporate office. Capoferri's

Karla C. 
Évaluation :
5

This location was great. What wasn't great was having scheduled a drop off location 10 miles from my home only to be assigned this one, 75 miles from my home. U-haul's equipment flow problems aren't mine to solve. I paid a contractual rate for specific Point A to Point B locations and wasn't given either of those in the end. Very poor service from regional U-haul. Again, the location itself was great, having to drive 75 miles to get there was not.

Nicholas D. 
Évaluation :
5

All employees at this location were beyond helpful and that earned my review. They are very good people and will figure out a way to work around any issues. The only small complaint I would say is that the mileage rate is I bit pricey. Hopefully, in time, those rates can lower a bit. Merci encore!

SCOTT D. 
Évaluation :
5

We were so pleased, and we would this location to all our friends and family !!!!!????? We don' t see any need for improvement !!!??? You guys were awesome !!???

ROBERT W. 
Évaluation :
2

The manager was rude. She humiliated me in front of customers and her associates. One man there was nice and apologized for how she acted, unhooked the trailer and removed my hitch. He should be the manager!!

LELAND H. 
Évaluation :
2

I reserved a truck 2 days in advance. Then I was called on the day of pickup that I needed to drive 45 minutes out of my way because there wasn't a truck available (defeats the purpose of a reservation). I also had to return the truck to that same location. Due to all of that I had to pay for additional mileage on the truck due to UHauls screw up. Pretty upset about the whole situation. Attempted to contact customer service but was met with 45 minute hold times. Tried again later and had 41 minute hold times.

BRANDON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNE MICHAEL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE B. 
Évaluation :
3

Would not recommend Uhaul after this whole experience. The location was fine, people were quick and efficient in building.

DOUGLAS P. 
Évaluation :
5

Love this place

PHONG N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele S.  |  Expérience générale 
Évaluation :
5

I have been a UHAUL customer for many years and this was by far the most amazing experience I've had!! Lisa and her team provided top notch customer service and went above and beyond to help us. I will definitely be returning to them for all my storage and moving needs. Thank you Lisa and team!

Elle S.  |  Premières impressions 
Évaluation :
5

I used the storage unit for over 25 years. It is safe and secure. The climate control of the units is outstanding.The people working there are very friendly and helpful. The only reason I have vacated my unit is because my lifestyle has changed as I have gotten older and I want to rid myself of many possessions.

JAMES M.  |  Expérience générale 
Évaluation :
5

Great experience! Everything went smoothly and staff were always super friendly and helpful.

isaac w.  |  Expérience générale 
Évaluation :
4

Lisa and Zack did a great job helping me .

William C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris k.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea C.  |  Expérience générale 
Évaluation :
5

Wow! The manager needs a raise! If I had a business that could afford her, I would hire her in a second! Great customer service and great personality. I really felt taken care of.

Shawnarae J.  |  Premières impressions 
Évaluation :
5

The manager Lisa was amazing. There was a guy named Jeff(I believe was his name) who was so kind and helpful. I'm very comfortable having our belongings stored at that location. The staff really made it an easy and less stressful situation.

Jamie S.  |  Premières impressions 
Évaluation :
5

These storage units are clean and seem very secure. The price is also very reasonable.

Terry W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonny B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hailey h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marguerite R.  |  Expérience générale 
Évaluation :
5

This facility made it extremely easy for the move in and out. They provide carts and there is an easy garage access to back my truck up to.

Anita D.  |  Expérience générale 
Évaluation :
5

Covered move in bay is a very nice convenience.

Patrick P.  |  Premières impressions 
Évaluation :
5

Amazing! Thank you!

Cassandra W.  |  Expérience générale 
Évaluation :
5

process was smooth and easy. Thank you!

james r.  |  Premières impressions 
Évaluation :
5

Wow! I have never had such a can do experience at any other Uhaul location, customer service here was amazing!

angela d.  |  Premières impressions 
Évaluation :
5

Great staff! Went above and beyond! This location is the best.

Jennifer B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN G.  |  Expérience générale 
Évaluation :
5

Super

Michael L.  |  Online Move In 
Évaluation :
1

UHaul is a joke. Customer service takes too long to get ahold of, and rarely is able to help you before having to make 3-4 transfers. In person, the processes are ineffective and confusing, and interactions take upwards of 20 minutes for operations that are streamlined and efficient at other businesses.

chynna f.  |  Expérience générale 
Évaluation :
5

Cassidy was the best. Phenomenal customer service.

JORDAN S.  |  Expérience générale 
Évaluation :
5

the movers were exceptionally great, would highly recommend

Lyle A.  |  Expérience générale 
Évaluation :
4

I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.

John M.  |  Premières impressions 
Évaluation :
3

The price of our storage unit was continually raised without any warning.

Ryan J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalana B.  |  Online Move In 
Évaluation :
5

Wish you were open till 9pm. Everything else was very professional. Glad to do business with you. I will if the need arises, be back.

john c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brett o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john c.  |  Premières impressions 
Évaluation :
5

Fast and simple.

RAYME T.  |  Premières impressions 
Évaluation :
5

friendly service very helpful all smiles answered all my questions

ronessha b.  |  Premières impressions 
Évaluation :
4

They were nice and friendly.

Robert M.  |  Premières impressions 
Évaluation :
5

Very helpful and accommodating.

Theresa R.  |  Premières impressions 
Évaluation :
5

Great!

Cassandra W.  |  Premières impressions 
Évaluation :
5

The storage facility worked with us and made a very stressful time a little less stressful. Merci.

Milo K.  |  Premières impressions 
Évaluation :
5

No comments.

John M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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