Great place and great staff!!! Use them a lot! Thank you !!Shelley M.
Customer Reviews for U-Haul Storage of East Spokane
Pour nous contacter
Spokane Valley, WA 99216
(W of N Adams)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Kobi F.
Absolutely amazing service, I would not hesitate to recommend this location to anyone, staff was incredible from the moment we walked in and friendly after we dropped off, vehicle was in immaculate condition and felt almost new, five stars+Kevin H.
Le client n'a pas laissé de commentaire.Blake B.
Le client n'a pas laissé de commentaire.Thomas M.
Everything went smooth, no glitches and very helpful staff. Check-in was quick and easy.Keith H.
give him a free truck.....michael S.
Le client n'a pas laissé de commentaire.Douglas R.
We'll maintained but not clean (screws, nails, dirt, misc tools).bill B.
Exceptional service by Reuben. He was friendly, efficient, thorough and very customer service oriented!Neil S.
Facilities are great but your boxes suckJOSEY P. | Expérience générale
Le client n'a pas laissé de commentaire.Mark M.
Excellent customer service. Very easy to work with.scott S.
Clean windshields.BILLY R.
Excellent service... Couldn't be betterSCOTT L.
Le client n'a pas laissé de commentaire.Phillip H.
Le client n'a pas laissé de commentaire.Michael D.
Everything went smoothly, friendly stuff, clean equipment.ANATOLIY K.
Le client n'a pas laissé de commentaire.jimmy Z.
Good experience.Scott R.
Le client n'a pas laissé de commentaire.Koryne K. | Premières impressions
Great service. Made renting a truck very easyduane N.
Le client n'a pas laissé de commentaire.Kim C.
The unit was great but it would be nice to have a different rate if you only need it for a few hours in my case I needed it less than four hours but I was paying for a daily rate. I would probably rent more if that was the case instead of waiting for somebody loan me their truck. P Paperwork was very easy. I was in and out in about 10 minutes, no muss no fussConnie N.
Great servicepaval A.
The person at the counter was very rude. I never leave bad comments but beyond our circumstances and traffic we were 15 minutes late and charged us for another dayâ€¦just bad experience over allKC P.
Everyone at UHAUL is very accommodating anything you need it's all in one spot customers always right what a refreshing concept. Usually with corporations big ones especially they are like treat you like they are doing you a favor and treat you rude disrespectful like they don't need you you need them not at uhaul they make your move rather state to state or around the way you are my moving company forever.Sylvia M.
Le client n'a pas laissé de commentaire.Lisa H. | Online Move In
The employees were very helpful and kind.john A.
Rental of the truck and the turn in was conducted quickly, courteously and professionally..Randall G.
In and out quickly. Very courteous peopleFRED S.
Fast and Easy to book, pick up, use and return.phil G.
Well from what I've seen Saturday morning is a busy time over there, and there was only one guy on shift. There was 6 customers in the lobby.stephen W.
Everything was super convenient and easy, from reservation to equipment return. No complaints at all. Highly satisfied!Michelle B.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Andrew H.
The employees I met were very helpful and professional.Richard W.
The guy who helped me was awesome and very kind. Poor guy was extremely short staffed and still gave excellent service. I did notice a manager (female) sitting at her desk not offering to help any of the many customers who was patiently waiting in line. You should never let your staff suffer and sink because you are â€œin chargeâ€ period. Excuses are for poor leadership.Jason S.
The Assistant Manager Reuben was very rude to me and other customers. Also I returned the cargo trailer and appliance dolly on Saturday, May 28th and I haven't received my $60 rental fee. Please get this to me ASAP.darlene L.
Rueben is super efficient and friendly. Every time I go to this location he is hard at work or eager to greet customers with a smile on his face.Jared B.
The two gentlemen that help me were very efficient and expedient in their job. I appreciated that very much.JEFFREY B.
The young men working there were extremely helpful and polite. It was a great experience. MerciCindie W.
Le client n'a pas laissé de commentaire.Roger R.
Le client n'a pas laissé de commentaire.Lisa M.
Nothing. Had great service.Kran W.
Le client n'a pas laissé de commentaire.GEORGE C.
Was still able to drop off in quick fashion, but the place was evacuated due to a propane leak at the time. Some warning signs or something would have been nice.JEREMY SCOTT D.
Le client n'a pas laissé de commentaire.joe B.
Le client n'a pas laissé de commentaire.Stacy B.
Le client n'a pas laissé de commentaire.Michelle S.
Le client n'a pas laissé de commentaire.Erik S.
Le client n'a pas laissé de commentaire.Chrystal E.
Respectful and curteous.Lisa W.
The employee that helped us went above and beyond, and dye to him we will be uhaul customers for life.John R.
Le client n'a pas laissé de commentaire.Kimberly M.
Gabe Mendez Was especially helpful!tyson H.
Thus spokane valley location is great, the entire team, was outstanding. Give them a raise!Michelle W.
The only concern was the gas tank was not full, but was at 3/4s as indicated per photo. Maybe someone took some fuel out of tank due to gas prices (not UHaul's fault of course). Otherwise, great.LINDA K.
Le client n'a pas laissé de commentaire.Gregory H.
Way more expensive than anticipatedjenny W.
Le client n'a pas laissé de commentaire.Brian K.
Excellent customer servicecindy S.
Le client n'a pas laissé de commentaire.ION G.
Met me at my vehicle as I drove in and had me on my way in less than 10 minutes.ken K.
Wonderful customer service, patient and friendly. Highly recommend. Thank you.Mareissa W.
Le client n'a pas laissé de commentaire.Justin T.
Le client n'a pas laissé de commentaire.Michelle B.
Le client n'a pas laissé de commentaire.Robert D.
Overall great, only thing I would suggest is open later hours. It's tough for working guys to get thier before closing time.Jay W.
Great customer service, friendly associates!Mathew B.
Le client n'a pas laissé de commentaire.Richard H.
Again, another positive experience with U-Haul. The employees were knowledgeable, quick, and friendly. The truck was clean and easy to drive.Stephen D.
Le client n'a pas laissé de commentaire.ARVINE C.
Le client n'a pas laissé de commentaire.Kayla M.
Staff here was super helpful. They went above and beyond helping me get my 6 Uboxes from Spokane to St. Maries, ID. I would use this location again, hands down. They allowed my trips to be quick and painless.Mathew B.
The U-Haul mobile app sucks...it wouldn't allow me to upload photos when checking the equipment back in. When I called the 800 number, as it was just after closing for the location itself, I was informed of a 50 min wait time...luckily after struggling for 15+ mins while on hold, I was able to check in with my mobile browser. Location staff were excellent, very friendly and efficient...will definitely be back...although maybe not relying on the app to return the equipment...appears the website is more reliable.Patrick C.
If you charge a dollar and change per mile, and I drive 39 miles how does that come to almost a 100 dollars, they where rud on my returned, and my gas gauge was less then what the paper said.kenneth S.
Great facility and staff!Clayton K.
Le client n'a pas laissé de commentaire.betty H.
Jordan was very helpful and friendly.David M.
Great staff and easy drop off. The whole thing took less than 10 minutes. I would definitely recommend this location to a friend.TINA D.
Very easy, super nice employee!Kevan K.
Rear-view mirror on driver's side was difficult to adjust. Other than that, the truck drove well, the employees were friendly and knowledgeable. There were no surprises - all went well.steve D.
Excellent serviceCatalinchristian C.
Location for reservation of pickup was changed without my approval or knowledge, had to drive an extra half hour for pickup.Cloey P.
Le client n'a pas laissé de commentaire.Tiffany P.
I called to verify the time they close. I was told 7 pm, Not once did anyone say " our computer shuts down at 6:50 so get here before then if you want us to check it in other wise YOU will have to have your phone with your to check it in yourself other wise you will be charge $20 for the staff to do it the next day. I argued the point that I was their before 7 pm and they should do their job and how stupid it is that their computer would shut down before close of business. The rude ignorant untrained get in your face punk Somoan kid had the STUPIDITY to call me a Karen. What a worthless individual taking up dead space.Terresa P.
Just a little bit of a problem with uploading the driver info, but over all a pleasant experience.Harold T.
Le client n'a pas laissé de commentaire.Kristofer B.
Le client n'a pas laissé de commentaire.Crista M.
Very personable, helpful and took care of everything I needed!Alexander H.
Le client n'a pas laissé de commentaire.Laura F.
Assuming the guys does what he said he would do which is replace the ratchet straps on the dolly than it was good!MARQUE J.
Le client n'a pas laissé de commentaire.Matthew J.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.SEAN L.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Howard K.
The staff new their business and the hospitality was excellent! I'd refer this location to anyone seeking valued customer supportâ€¦melinda S.
Le client n'a pas laissé de commentaire.Cheryl G.
Nothing, the entire experience was greater than expected and honestly wonderful. Amazing staff!Dusti B.
Le client n'a pas laissé de commentaire.Timothy P.
It's hard to get a hold of a person to talk to and wait times are long but was very helpful when I finally got throughKATHY P. | Premières impressions
Jordan was great! A huge help in getting what I needed quickly! Thank you JordanJeanna S. | Premières impressions
I do like this place but I checked out Saturday and I didn't receive any money from the storage unit that I paid for a whole month. Merci.ellen b. | Expérience générale
The person at the uhaul location was absolutely wonderful and extremely helpful. However I rented a 20 foot truck and the phone agent reserved a storage unit the size of a closet. Also due to homeless people coming into the facility they had to lock the doors at 7 pm we arrived at 6:45 thinking we had till 10 pm… if I did not have a garage I would have had an issueStephanie W. | Online Move In
We rented a unit that would keep musical instruments and electronics from freezing during a home remodel. Customer service was always great; when we rented, when I couldn't remember which unit, when I needed help "checking-in" and the loan of a broom and dustpan while checking out. I didn't stop the "auto-pay" promptly enough and it appears that they'll soon have my refund on it's way! Sorry to cause extra work. Merci.Francis B. | Expérience générale
They helped me check in and showed me how to get in and out. They also showed me how to get to my unit. It was really helpful.Audra V. | Online Move In
Le client n'a pas laissé de commentaire.DAVID O. | Expérience générale
Le client n'a pas laissé de commentaire.Anna W. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie F. | Online Move In
The staff was fantastic! I will be back!elizabeth m. | Expérience générale
I am not a new customer. I simply updated my charge account information and received this notice. This being stated, I would like to question why I got a Delinquent Fee notice for $24,99 on 11/14/2021 at 10:53 AM and then a payment reminder on the same day, 11/14/2021 at 12:49 AM; less than two hours later? After calling and waiting for what seemed a half hour, I was connected to what I assume was a call center because the phone number for my local U-Haul Storage dealer in Spokane Valley, Washington (Unit #1096) seems to be a main number and not specifically tied to my local one. I was told by the first lady I spoke to, that my Visa Card expired in October of 2019 and that was why I received the delinquent fee notice, whereupon I stated that I would like to dispute the late payment penalty. I was then transferred without notice of to whom or to what department I was transferred to and spoke with a gentleman with whom I updated my bankcard information. He told me there was nothing he could do because it was my responsibility to update my charge card information. Up until this November payment, my account has been debited every month since November of 2019 and I have received texts including autopayment notices and a rate increase but no notice that my card had expired two years earlier. I used to receive rent reminders on the first of every month up until November of 2018, when I received autopayment notices only. It is a bit disconcerting when I am given no notice that my scheduled payment has not been received and then given less than two hours to remedy the situation. Should whomever reads this have an inclination to do so, I would appreciate this text being forwarded to your Customer Relations department. I would like to dispute this charge but cannot locate the right channel(s) to do so. Thank you for your consideration. Sincerely Yours, Wes BinkleyWES B. | Premières impressions
Several issues at this location: When I tried to call with a question - could not get the staff on the phone, ever. When we mentioned that, they chuckled. And didn't provide any explanation. Got a late charge even though I had auto pay turned on. Overall, I was less than pleased with the staff here. The facilities were fine.Francesca D. | Expérience générale
Le client n'a pas laissé de commentaire.alan k. | Expérience générale
Renner and Gabe are good with customer service. The location has no elevators but the stairs are sturdy. Clean and good security.DWIGHT T. | Premières impressions
Gabe was fantastic; he not only satisfactorily resolved a major storage problem, he did it while delivering exceptional customer service.Bernadette F. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Expérience générale
Le client n'a pas laissé de commentaire.Greg T. | Expérience générale
7pm-8pm is a little early to be locked out, other than that no compaints so farbrian c. | Premières impressions
Very helpful associates at the front desk!Francesca D. | Premières impressions
Le client n'a pas laissé de commentaire.Scott S. | Premières impressions
Le client n'a pas laissé de commentaire.Greg T. | Premières impressions
Management was non existent at this facility. I went in several times to the facility to talk to a manager and they were never there.DALE ROBERT E. | Expérience générale
Le client n'a pas laissé de commentaire.JOSIE C. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda A. | Premières impressions
10/10 would definitely rent from you again if needed. Thank you for the wonderful years of service.Jasmine S. | Expérience générale
Le client n'a pas laissé de commentaire.Michele S. | Expérience générale
I have been a UHAUL customer for many years and this was by far the most amazing experience I've had!! Lisa and her team provided top notch customer service and went above and beyond to help us. I will definitely be returning to them for all my storage and moving needs. Thank you Lisa and team!Elle S. | Premières impressions
I used the storage unit for over 25 years. It is safe and secure. The climate control of the units is outstanding.The people working there are very friendly and helpful. The only reason I have vacated my unit is because my lifestyle has changed as I have gotten older and I want to rid myself of many possessions.JAMES M. | Expérience générale
Great experience! Everything went smoothly and staff were always super friendly and helpful.isaac w. | Expérience générale
Lisa and Zack did a great job helping me .William C. | Premières impressions
Le client n'a pas laissé de commentaire.chris k. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea C. | Expérience générale
Wow! The manager needs a raise! If I had a business that could afford her, I would hire her in a second! Great customer service and great personality. I really felt taken care of.Shawnarae J. | Premières impressions
The manager Lisa was amazing. There was a guy named Jeff(I believe was his name) who was so kind and helpful. I'm very comfortable having our belongings stored at that location. The staff really made it an easy and less stressful situation.Jamie S. | Premières impressions
These storage units are clean and seem very secure. The price is also very reasonable.Terry W. | Premières impressions
Le client n'a pas laissé de commentaire.Bonny B. | Online Move In
Le client n'a pas laissé de commentaire.hailey h. | Premières impressions
Le client n'a pas laissé de commentaire.Marguerite R. | Expérience générale
This facility made it extremely easy for the move in and out. They provide carts and there is an easy garage access to back my truck up to.Anita D. | Expérience générale
Covered move in bay is a very nice convenience.Patrick P. | Premières impressions
Amazing! Thank you!Cassandra W. | Expérience générale
process was smooth and easy. Thank you!james r. | Premières impressions
Wow! I have never had such a can do experience at any other Uhaul location, customer service here was amazing!angela d. | Premières impressions
Great staff! Went above and beyond! This location is the best.Jennifer B. | Premières impressions
Le client n'a pas laissé de commentaire.BRYAN G. | Expérience générale
SuperMichael L. | Online Move In
UHaul is a joke. Customer service takes too long to get ahold of, and rarely is able to help you before having to make 3-4 transfers. In person, the processes are ineffective and confusing, and interactions take upwards of 20 minutes for operations that are streamlined and efficient at other businesses.chynna f. | Expérience générale
Cassidy was the best. Phenomenal customer service.JORDAN S. | Expérience générale
the movers were exceptionally great, would highly recommendLyle A. | Expérience générale
I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.John M. | Premières impressions
The price of our storage unit was continually raised without any warning.Ryan J. | Expérience générale
Le client n'a pas laissé de commentaire.Kalana B. | Online Move In
Wish you were open till 9pm. Everything else was very professional. Glad to do business with you. I will if the need arises, be back.john c. | Expérience générale
Le client n'a pas laissé de commentaire.brett o. | Expérience générale
Le client n'a pas laissé de commentaire.Paul K. | Premières impressions
Le client n'a pas laissé de commentaire.steve g. | Expérience générale
Le client n'a pas laissé de commentaire.john c. | Premières impressions
I wish there was later access past 7pm, but that would be the only thing I would change. I had a good experience.Brett S. | Expérience générale
Le client n'a pas laissé de commentaire.Mary P. | Expérience générale
What made it tolerable in a very stressful time was the store manager Stephan . He was so nice and helpful could not have been more kind or accommodating...He also amazed me at how he could run the entire store and all it's different tasks and still help every customer with a smile . Don't ever lose that guy as a employee.joel h. | Premières impressions
Le client n'a pas laissé de commentaire.Karen R. | Expérience générale
I'm extremely disappointed I have been trying to speak with the manager and only get the voicemail I was over charged and the staff member I was dealing with was rude I asked for a supervisor and he stated manager wasn't there I went to find another worker outside when I came back in with the other gentleman a female employee was there said she was assistant manager and the wife of the employee she was also rude and accused me of making false statement when I told her I felt the employee was rude. I want to talk to the manager to resolve the over charges. I have called several times to resolve this issue and can't seem to reach the manager. I'm very disappointed with the customer service.Corinna R. | Expérience générale
Le client n'a pas laissé de commentaire.Mary P. | Premières impressions
Very nice manager. Very clean facility.Michael F. | Expérience générale
They were very nice & helpful. We would use them again.Rene B. | Expérience générale
Excellent serviceRene B. | Premières impressions
Le client n'a pas laissé de commentaire.Karen R. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony K. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica T. | Expérience générale
Le client n'a pas laissé de commentaire.elisabeth d. | Expérience générale
Excellent staff. So helpful!Teresa K. | Premières impressions
Wonderful staff!Teresa K. | Expérience générale
Lisa was amazing!!! The rest of the staff was great toooo!!Lynn K. | Expérience générale
Your job is not an easy one especially when people are moving and they are already stressed out. Keep up the hard work and thank you for the help.Richard B. | Expérience générale
Fast and simple.RAYME T. | Premières impressions
They worked with me and supported my move in so many ways. The staff was kind and helpful.Rozella B. | Expérience générale
friendly service very helpful all smiles answered all my questionsronessha b. | Premières impressions
The drive in loading & unloading garage with available carts were very helpful & convenient. The staff were always helpful, friendly and pleasant.Darla B. | Expérience générale
The whole place was filled with happy people happy to help out with all my needs and it was an awesome experience! Merci!Loreisa C. | Premières impressions
Lisa was amazing on both interaction. Lisa handled my move out quickly, professionally and thoroughly. I appreciated her friendly demeanor.Roxanne J. | Expérience générale
Quick and friendly/ fair price Will use them againCARA O. | Premières impressions
Great service. No surprises. Very helpful and knowledgeable crew.Christopher H. | Premières impressions
Manager and staff were great.paul r. | Expérience générale
They were nice and friendly.Robert M. | Premières impressions
Great businessLanette H. | Expérience générale
Eh.cody c. | Expérience générale
The staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.Barbara C. | Expérience générale
All very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missingKENYA E. | Expérience générale
Everyone there was always very helpful, friendly & courteous.Darla B. | Expérience générale
you need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and waitJohn B. | Expérience générale
Very caring people!! Shout out to Brenton for ALL the help and support you provided for me.Tami T. | Expérience générale
I have to say that Brenton went above and beyond to help.Lorraina G. | Premières impressions
Very helpful and accommodating.Theresa R. | Premières impressions
Great!Cassandra W. | Premières impressions
Every time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.Lisa D. | Expérience générale
It was a very easy process to move in and out of the storage and the place is super cleanJennifer F. | Expérience générale
I was very happy with the staff. Very friendly!Alisa B. | Expérience générale
Facility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn'tSharon W. | Expérience générale
.Darcie S. | Expérience générale
Nicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.don c. | Expérience générale
Have had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!tanya c. | Premières impressions
Nicole was so great and helpful...it was an awesome experience!Jennifer F. | Premières impressions
Nicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.Barbara C. | Expérience générale
Nicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.TAYLOR V. | Premières impressions
Great place. Staff was friendly and helpful.Don K. | Expérience générale
Staff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.Sharon W. | Premières impressions
The storage facility worked with us and made a very stressful time a little less stressful. Merci.Milo K. | Premières impressions
It was finrDANA R. | Expérience générale
Great experience, super customer service!june b. | Réservation
The people I meet in person at the locations are always awesome! The people I get when I call the 800 number are usually rude.Spring D. | Expérience générale
No commentJeremy M. | Expérience générale
While the facility was clean and inviting, the management really has some work to do with their customer service. Moving is never fun or easy, management here could learn from the great employees.Jonathan D. | Expérience générale
We only returned a Ubox. Ubox was fantastic but phone contact is horrible. Extremely long wait times, usually to a central number that knows nothing and transfer you to other sites that know nothing.Cynthia G. | Expérience générale
The staff were very helpful!Jayden H. | Expérience générale
No comments.John M. | Réservation
I only wish all units where on main floor and not up the stairs. But besides that it was perfect.Thomas R. | Expérience générale
everyone was greatjudy p. | Expérience générale
At first they put a 60 yr old disabled woman on the 2nd floor. Offered n o help. Demanded we buy their lock instead of a good one we already owned. They were unfriendly.not helpful. I wouldn't goJune B. | Expérience générale
It took an urgent call from me to get my boxes released to my unloaders. I understand it's a busy time of year but I think your processes need to be improved to ensure better customer service.Sharon H. | Expérience générale
I spent about $4000 moving U-boxes across country and storing for 6 months. I was charged an entire month of storage for 2 days (because I was on automatic payment) DON'T DO AUTO PAYMENT!Kristie H. | Expérience générale