Potentially warn in-town truck customers that the vehicle's service engine light might come on for an oxygen sensor/phantom code problem.Jeffrey E.
Customer Reviews for U-Haul Storage of East Spokane
Pour nous contacter
Spokane Valley, WA 99216
(W of N Adams)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Matthew M.
Nothing I can think of.Kathryn C.
Le client n'a pas laissé de commentaire.Kelly M.
The truck that we were given was in poor shape. The seats were torn, paint on the sides of the truck was peeling. The driver side mirror would not stay in place and moved anytime the truck hit the least of a bump making it quite unsafe when trying to change lanes or turn. When we reported this to the office staff they basically didn't care. They just kept repeating these are U-Haul trucks.Margaret L.
This location was good, but I was very unhappy with my overall experience as my initial pick up location was supposed to be North Spokane (MHW Contracting), but when I arrived, they did not have the trailer that I reserved. I had a reservation number with a pick up time and location, but the trailer was not there. I then had to wait and drive 45 min away to the Spokane Valley to pick up the equipment. This was a huge disappointment and very unprofessional. I really needed to load my trailer that morning, but was unable to because of the Uhauls error. Bad experience with Uhaul.Adam V.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.Kraig K. | Expérience générale
We have been to other UHaul businesses and never have we had the helpfulness and courteousness as this group. We made arrangements ahead of time for the rental truck and everything was ready and waiting for us when we arrived. We will never again waste our time visiting other UHaul offices here in Spokane. This group works just fine! Thank you very much! Frank and Dorothy Blair.Dorothy B.
There should be a credit or something when you bring a truck back with more fuel than when you picked it up, but otherwise this was an overall easy experience and the staff were all very helpful and professional.Sara G.
On line reservation worked well. The staff were friendly and we were hooked up and unhooked on our return in very short time.Scotty S.
Le client n'a pas laissé de commentaire.Shannon A.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.Steven G.
I will only use this particular u-haul everyone is always extremely friendly and eager to help no matter how long the line isNEMIAH S.
.ore diversified trucks. Different sizes.Dennis H.
Le client n'a pas laissé de commentaire.James C.
Great staff. We'll done!Michael R.
The only concern I have isjeremiah M.
Le client n'a pas laissé de commentaire.TATYANA S.
Have used this location before. Still top rateChris P.
Le client n'a pas laissé de commentaire.dee T.
Overall good experiance.Ryan M.
Le client n'a pas laissé de commentaire.Robert U.
Le client n'a pas laissé de commentaire.Susan C. | Premières impressions
Le client n'a pas laissé de commentaire.Heather R.
Employees were not interested in actually helping a customer. It was all about just typing in the required data, and collecting the money. I'd never rent from this location again.PETER J.
Was told the tank was full and signed the contract to return it full but was only at 3/4 of a tank when i got it. Had to return it full which was way more fuel that i used.Amanda W.
Le client n'a pas laissé de commentaire.Meng S.
Very good rental location, with friendly helpful staff. The motorcycle trailer was exceptionally well designed and performed perfectly. Merci.David W.
Le client n'a pas laissé de commentaire.dean H.
Le client n'a pas laissé de commentaire.Bruce A.
Le client n'a pas laissé de commentaire.Dennis C.
Friendly and helpful.Drake S.
Le client n'a pas laissé de commentaire.Marvin G.
Le client n'a pas laissé de commentaire.JOe B.
Friendly, helpful, and quick. Very excellent.Julie H.
Le client n'a pas laissé de commentaire.George S.
Fast and friendly and able to get everything we needed to get the job done.Jesse S.
Wow! Again, pleasant and efficient check-in process. Not sure where you find such nice and competent people but keep it up.Chris P.
Le client n'a pas laissé de commentaire.Marlenna P.
Everyone I spoke to was very friendly and extremely helpful. I've rented a few trailers recently, and this was the best experience I've ever had with U-Haul!Christopher E.
Le client n'a pas laissé de commentaire.NICHOLAS C. | Premières impressions
Ruben and everyone were incredibly helpful with picking up and returning. Even with the facility being short-staffed.Rory B.
Le client n'a pas laissé de commentaire.charles g. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle D.
Le client n'a pas laissé de commentaire.Douglas P.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Dale H.
Staff was extremely helpful and friendly. I had no problems moving in or out. I will always recommend U-Haul to anyone for moving or storing my goods.Virginia Y. | Expérience générale
I don't think the inside of the truck had been cleaned. There were spills on the tray. Other than that it worked well and there were no other issues.sharon W.
Le client n'a pas laissé de commentaire.Nicholas D.
Keep up the good work, we will use your service again, thanks.Maxine P.
Le client n'a pas laissé de commentaire.Shannon H. | Expérience générale
Le client n'a pas laissé de commentaire.Grace F.
Le client n'a pas laissé de commentaire.Jennifer S. | Expérience générale
I've gone to this same location for years, and this is the best service I've ever had there. Great job!TERRY F.
Rented a truck for a 17 mile round trip move. When we filled gas tank upon return, it took 8 gallons to full. Asked for manager to call me but he never did. Laura JohnsonLaura J.
Best service I have had beginning to end in a long time! I seriously cannot believe how awesome every person at these locations are. I will never go anywhere else! Thank you for everything!!Jaime D.
Le client n'a pas laissé de commentaire.Marcus T.
Amazing customer service! Love these guys! They were all awesome! Cass, Reuben and Cody!! Great job!!kellee b. | Premières impressions
Everyone who works there is spot on! They know what they're doing and will do everything to help you including and giving you a Gatorade if needed!Thomas A.
The staff were exceptionally friendly! I had a great experience.Austin W.
My reserved equipment was not available so I was downgraded into a smaller truck. I was told I would receive a discount. The discount was not given upon my mobile checkout.Pine E.
Le client n'a pas laissé de commentaire.Gregg L.
Dings, scratches and Dents all over the truck. AC didn't work. Employees were friendly at leastJacqueline R.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Kenneth W.
I turned in my trailer rental, but it was never processed. Luckily I was able to come the next day and get it returned properly.Thomas M.
Great place and great staff!!! Use them a lot! Thank you !!Shelley M.
Le client n'a pas laissé de commentaire.Kobi F.
Absolutely amazing service, I would not hesitate to recommend this location to anyone, staff was incredible from the moment we walked in and friendly after we dropped off, vehicle was in immaculate condition and felt almost new, five stars+Kevin H.
Le client n'a pas laissé de commentaire.Blake B.
Le client n'a pas laissé de commentaire.Thomas M.
Everything went smooth, no glitches and very helpful staff. Check-in was quick and easy.Keith H.
give him a free truck.....michael S.
Le client n'a pas laissé de commentaire.Douglas R.
We'll maintained but not clean (screws, nails, dirt, misc tools).bill B.
Exceptional service by Reuben. He was friendly, efficient, thorough and very customer service oriented!Neil S.
Facilities are great but your boxes suckJOSEY P. | Expérience générale
Le client n'a pas laissé de commentaire.Mark M.
Excellent customer service. Very easy to work with.scott S.
Clean windshields.BILLY R.
Excellent service... Couldn't be betterSCOTT L.
Le client n'a pas laissé de commentaire.Phillip H.
Le client n'a pas laissé de commentaire.Michael D.
Everything went smoothly, friendly stuff, clean equipment.ANATOLIY K.
Le client n'a pas laissé de commentaire.jimmy Z.
Good experience.Scott R.
Le client n'a pas laissé de commentaire.Koryne K. | Premières impressions
Great service. Made renting a truck very easyduane N.
Le client n'a pas laissé de commentaire.Kim C.
The unit was great but it would be nice to have a different rate if you only need it for a few hours in my case I needed it less than four hours but I was paying for a daily rate. I would probably rent more if that was the case instead of waiting for somebody loan me their truck. P Paperwork was very easy. I was in and out in about 10 minutes, no muss no fussConnie N.
Great servicepaval A.
The person at the counter was very rude. I never leave bad comments but beyond our circumstances and traffic we were 15 minutes late and charged us for another dayâ€¦just bad experience over allKC P.
Everyone at UHAUL is very accommodating anything you need it's all in one spot customers always right what a refreshing concept. Usually with corporations big ones especially they are like treat you like they are doing you a favor and treat you rude disrespectful like they don't need you you need them not at uhaul they make your move rather state to state or around the way you are my moving company forever.Sylvia M.
Le client n'a pas laissé de commentaire.Lisa H. | Online Move In
The employees were very helpful and kind.john A.
Rental of the truck and the turn in was conducted quickly, courteously and professionally..Randall G.
In and out quickly. Very courteous peopleFRED S.
Fast and Easy to book, pick up, use and return.phil G.
Well from what I've seen Saturday morning is a busy time over there, and there was only one guy on shift. There was 6 customers in the lobby.stephen W.
Everything was super convenient and easy, from reservation to equipment return. No complaints at all. Highly satisfied!Michelle B.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Andrew H.
The employees I met were very helpful and professional.Richard W.
The guy who helped me was awesome and very kind. Poor guy was extremely short staffed and still gave excellent service. I did notice a manager (female) sitting at her desk not offering to help any of the many customers who was patiently waiting in line. You should never let your staff suffer and sink because you are â€œin chargeâ€ period. Excuses are for poor leadership.Jason S.
The Assistant Manager Reuben was very rude to me and other customers. Also I returned the cargo trailer and appliance dolly on Saturday, May 28th and I haven't received my $60 rental fee. Please get this to me ASAP.darlene L.
Rueben is super efficient and friendly. Every time I go to this location he is hard at work or eager to greet customers with a smile on his face.Jared B.
The two gentlemen that help me were very efficient and expedient in their job. I appreciated that very much.JEFFREY B.
The young men working there were extremely helpful and polite. It was a great experience. MerciCindie W.
It's hard to get a hold of a person to talk to and wait times are long but was very helpful when I finally got throughKATHY P. | Premières impressions
Jordan was great! A huge help in getting what I needed quickly! Thank you JordanJeanna S. | Premières impressions
I do like this place but I checked out Saturday and I didn't receive any money from the storage unit that I paid for a whole month. Merci.ellen b. | Expérience générale
The person at the uhaul location was absolutely wonderful and extremely helpful. However I rented a 20 foot truck and the phone agent reserved a storage unit the size of a closet. Also due to homeless people coming into the facility they had to lock the doors at 7 pm we arrived at 6:45 thinking we had till 10 pm… if I did not have a garage I would have had an issueStephanie W. | Online Move In
We rented a unit that would keep musical instruments and electronics from freezing during a home remodel. Customer service was always great; when we rented, when I couldn't remember which unit, when I needed help "checking-in" and the loan of a broom and dustpan while checking out. I didn't stop the "auto-pay" promptly enough and it appears that they'll soon have my refund on it's way! Sorry to cause extra work. Merci.Francis B. | Expérience générale
They helped me check in and showed me how to get in and out. They also showed me how to get to my unit. It was really helpful.Audra V. | Online Move In
Le client n'a pas laissé de commentaire.DAVID O. | Expérience générale
Le client n'a pas laissé de commentaire.Anna W. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie F. | Online Move In
The staff was fantastic! I will be back!elizabeth m. | Expérience générale
I am not a new customer. I simply updated my charge account information and received this notice. This being stated, I would like to question why I got a Delinquent Fee notice for $24,99 on 11/14/2021 at 10:53 AM and then a payment reminder on the same day, 11/14/2021 at 12:49 AM; less than two hours later? After calling and waiting for what seemed a half hour, I was connected to what I assume was a call center because the phone number for my local U-Haul Storage dealer in Spokane Valley, Washington (Unit #1096) seems to be a main number and not specifically tied to my local one. I was told by the first lady I spoke to, that my Visa Card expired in October of 2019 and that was why I received the delinquent fee notice, whereupon I stated that I would like to dispute the late payment penalty. I was then transferred without notice of to whom or to what department I was transferred to and spoke with a gentleman with whom I updated my bankcard information. He told me there was nothing he could do because it was my responsibility to update my charge card information. Up until this November payment, my account has been debited every month since November of 2019 and I have received texts including autopayment notices and a rate increase but no notice that my card had expired two years earlier. I used to receive rent reminders on the first of every month up until November of 2018, when I received autopayment notices only. It is a bit disconcerting when I am given no notice that my scheduled payment has not been received and then given less than two hours to remedy the situation. Should whomever reads this have an inclination to do so, I would appreciate this text being forwarded to your Customer Relations department. I would like to dispute this charge but cannot locate the right channel(s) to do so. Thank you for your consideration. Sincerely Yours, Wes BinkleyWES B. | Premières impressions
Several issues at this location: When I tried to call with a question - could not get the staff on the phone, ever. When we mentioned that, they chuckled. And didn't provide any explanation. Got a late charge even though I had auto pay turned on. Overall, I was less than pleased with the staff here. The facilities were fine.Francesca D. | Expérience générale
Le client n'a pas laissé de commentaire.alan k. | Expérience générale
Renner and Gabe are good with customer service. The location has no elevators but the stairs are sturdy. Clean and good security.DWIGHT T. | Premières impressions
Gabe was fantastic; he not only satisfactorily resolved a major storage problem, he did it while delivering exceptional customer service.Bernadette F. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Expérience générale
Le client n'a pas laissé de commentaire.Greg T. | Expérience générale
7pm-8pm is a little early to be locked out, other than that no compaints so farbrian c. | Premières impressions
Very helpful associates at the front desk!Francesca D. | Premières impressions
Le client n'a pas laissé de commentaire.Scott S. | Premières impressions
Le client n'a pas laissé de commentaire.Greg T. | Premières impressions
Management was non existent at this facility. I went in several times to the facility to talk to a manager and they were never there.DALE ROBERT E. | Expérience générale
Le client n'a pas laissé de commentaire.JOSIE C. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda A. | Premières impressions
10/10 would definitely rent from you again if needed. Thank you for the wonderful years of service.Jasmine S. | Expérience générale
Le client n'a pas laissé de commentaire.Michele S. | Expérience générale
I have been a UHAUL customer for many years and this was by far the most amazing experience I've had!! Lisa and her team provided top notch customer service and went above and beyond to help us. I will definitely be returning to them for all my storage and moving needs. Thank you Lisa and team!Elle S. | Premières impressions
I used the storage unit for over 25 years. It is safe and secure. The climate control of the units is outstanding.The people working there are very friendly and helpful. The only reason I have vacated my unit is because my lifestyle has changed as I have gotten older and I want to rid myself of many possessions.JAMES M. | Expérience générale
Great experience! Everything went smoothly and staff were always super friendly and helpful.isaac w. | Expérience générale
Lisa and Zack did a great job helping me .William C. | Premières impressions
Le client n'a pas laissé de commentaire.chris k. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea C. | Expérience générale
Wow! The manager needs a raise! If I had a business that could afford her, I would hire her in a second! Great customer service and great personality. I really felt taken care of.Shawnarae J. | Premières impressions
The manager Lisa was amazing. There was a guy named Jeff(I believe was his name) who was so kind and helpful. I'm very comfortable having our belongings stored at that location. The staff really made it an easy and less stressful situation.Jamie S. | Premières impressions
These storage units are clean and seem very secure. The price is also very reasonable.Terry W. | Premières impressions
Le client n'a pas laissé de commentaire.Bonny B. | Online Move In
Le client n'a pas laissé de commentaire.hailey h. | Premières impressions
Le client n'a pas laissé de commentaire.Marguerite R. | Expérience générale
This facility made it extremely easy for the move in and out. They provide carts and there is an easy garage access to back my truck up to.Anita D. | Expérience générale
Covered move in bay is a very nice convenience.Patrick P. | Premières impressions
Amazing! Thank you!Cassandra W. | Expérience générale
process was smooth and easy. Thank you!james r. | Premières impressions
Wow! I have never had such a can do experience at any other Uhaul location, customer service here was amazing!angela d. | Premières impressions
Great staff! Went above and beyond! This location is the best.Jennifer B. | Premières impressions
Le client n'a pas laissé de commentaire.BRYAN G. | Expérience générale
SuperMichael L. | Online Move In
UHaul is a joke. Customer service takes too long to get ahold of, and rarely is able to help you before having to make 3-4 transfers. In person, the processes are ineffective and confusing, and interactions take upwards of 20 minutes for operations that are streamlined and efficient at other businesses.chynna f. | Expérience générale
Cassidy was the best. Phenomenal customer service.JORDAN S. | Expérience générale
the movers were exceptionally great, would highly recommendLyle A. | Expérience générale
I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.John M. | Premières impressions
The price of our storage unit was continually raised without any warning.Ryan J. | Expérience générale
Le client n'a pas laissé de commentaire.Kalana B. | Online Move In
Wish you were open till 9pm. Everything else was very professional. Glad to do business with you. I will if the need arises, be back.john c. | Expérience générale
Le client n'a pas laissé de commentaire.brett o. | Expérience générale
Le client n'a pas laissé de commentaire.Paul K. | Premières impressions
Le client n'a pas laissé de commentaire.steve g. | Expérience générale
Le client n'a pas laissé de commentaire.john c. | Premières impressions
I wish there was later access past 7pm, but that would be the only thing I would change. I had a good experience.Brett S. | Expérience générale
Le client n'a pas laissé de commentaire.Mary P. | Expérience générale
What made it tolerable in a very stressful time was the store manager Stephan . He was so nice and helpful could not have been more kind or accommodating...He also amazed me at how he could run the entire store and all it's different tasks and still help every customer with a smile . Don't ever lose that guy as a employee.joel h. | Premières impressions
Le client n'a pas laissé de commentaire.Karen R. | Expérience générale
I'm extremely disappointed I have been trying to speak with the manager and only get the voicemail I was over charged and the staff member I was dealing with was rude I asked for a supervisor and he stated manager wasn't there I went to find another worker outside when I came back in with the other gentleman a female employee was there said she was assistant manager and the wife of the employee she was also rude and accused me of making false statement when I told her I felt the employee was rude. I want to talk to the manager to resolve the over charges. I have called several times to resolve this issue and can't seem to reach the manager. I'm very disappointed with the customer service.Corinna R. | Expérience générale
Le client n'a pas laissé de commentaire.Mary P. | Premières impressions
Very nice manager. Very clean facility.Michael F. | Expérience générale
They were very nice & helpful. We would use them again.Rene B. | Expérience générale
Excellent serviceRene B. | Premières impressions
Le client n'a pas laissé de commentaire.Karen R. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony K. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica T. | Expérience générale
Le client n'a pas laissé de commentaire.elisabeth d. | Expérience générale
Excellent staff. So helpful!Teresa K. | Premières impressions
Wonderful staff!Teresa K. | Expérience générale
Lisa was amazing!!! The rest of the staff was great toooo!!Lynn K. | Expérience générale
Your job is not an easy one especially when people are moving and they are already stressed out. Keep up the hard work and thank you for the help.Richard B. | Expérience générale
Fast and simple.RAYME T. | Premières impressions
They worked with me and supported my move in so many ways. The staff was kind and helpful.Rozella B. | Expérience générale
friendly service very helpful all smiles answered all my questionsronessha b. | Premières impressions
The drive in loading & unloading garage with available carts were very helpful & convenient. The staff were always helpful, friendly and pleasant.Darla B. | Expérience générale
The whole place was filled with happy people happy to help out with all my needs and it was an awesome experience! Merci!Loreisa C. | Premières impressions
Lisa was amazing on both interaction. Lisa handled my move out quickly, professionally and thoroughly. I appreciated her friendly demeanor.Roxanne J. | Expérience générale
Quick and friendly/ fair price Will use them againCARA O. | Premières impressions
Great service. No surprises. Very helpful and knowledgeable crew.Christopher H. | Premières impressions
Manager and staff were great.paul r. | Expérience générale
They were nice and friendly.Robert M. | Premières impressions
Great businessLanette H. | Expérience générale
Eh.cody c. | Expérience générale
The staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.Barbara C. | Expérience générale
All very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missingKENYA E. | Expérience générale
Everyone there was always very helpful, friendly & courteous.Darla B. | Expérience générale
you need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and waitJohn B. | Expérience générale
Very caring people!! Shout out to Brenton for ALL the help and support you provided for me.Tami T. | Expérience générale
I have to say that Brenton went above and beyond to help.Lorraina G. | Premières impressions
Very helpful and accommodating.Theresa R. | Premières impressions
Great!Cassandra W. | Premières impressions
Every time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.Lisa D. | Expérience générale
It was a very easy process to move in and out of the storage and the place is super cleanJennifer F. | Expérience générale
I was very happy with the staff. Very friendly!Alisa B. | Expérience générale
Facility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn'tSharon W. | Expérience générale
.Darcie S. | Expérience générale
Nicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.don c. | Expérience générale
Have had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!tanya c. | Premières impressions
Nicole was so great and helpful...it was an awesome experience!Jennifer F. | Premières impressions
Nicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.Barbara C. | Expérience générale
Nicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.TAYLOR V. | Premières impressions
Great place. Staff was friendly and helpful.Don K. | Expérience générale
Staff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.Sharon W. | Premières impressions
The storage facility worked with us and made a very stressful time a little less stressful. Merci.Milo K. | Premières impressions
It was finrDANA R. | Expérience générale
Great experience, super customer service!june b. | Réservation
The people I meet in person at the locations are always awesome! The people I get when I call the 800 number are usually rude.Spring D. | Expérience générale
No commentJeremy M. | Expérience générale
While the facility was clean and inviting, the management really has some work to do with their customer service. Moving is never fun or easy, management here could learn from the great employees.Jonathan D. | Expérience générale