Customer Reviews for U-Haul Storage of Elyria
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

69 évaluations

1601 W River Rd N   Elyria, OH 44035
(Old toys r us)

(440) 324-6267

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(440) 324-6267

1601 W River Rd N
Elyria, OH 44035
(Old toys r us)

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

One of your female managers, is very rude. She needs etiquette training on how to speak to people.

Kevin P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen B.  |  Expérience générale 
Évaluation :
2

Reserved a 10 x 15 unit online. Followed up with phone call confirming my spot. Went to rent truck then pay for unit and was told there was no units available. Offered a 5 x 10 but wanted a 10 x 15. Found another storage unit somewhere else and got that. Recieved phone call later that 10 x 15 unit was available at west river location so took that. Filled up truck, went to west river unit only to find a personal lock on my unit. Called and offered 5 X 10 which i had to take because I'd cancelled other 10 x 15 from different business. Emptied truck but unable to fit everything in 5 x 10. You guys need to make sure unit is available before you confirm it to renters. This day was awful. Then when my son had the truck up for inspection, the older gentleman got rude because only ONE furniture pad was used and left on floor by door and was told he had to pick it up before they would finish inspection. Unbelievable......

Debra H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
1

I chose to rent here because the website advertised that I could "Rent Now" for immediate move in and access to the building. I needed a storage unit as soon as possible after an unexpected situation with my living situation. Renting a unit here was the most affordable option and I had a free month with my truck rental. I not able to access the building even after receiving my access code and unit an hour before. The building manager was not responsive even after a dozen calls in an attempt to get assistance. There should be an on-call person who's available to assist with these issues. I spent an hour and a half outside of the facility until I had to give up and find another storage facility. This was the worst experience I've had with any customer-serving business. I will never recommend anyone to utilize this facility

Darian G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin P.  |  Premières impressions 
Évaluation :
5

Great service amazing staff!

RONESHA M.  |  Premières impressions 
Évaluation :
1

I picked up a 26' truck and when I got home and opened the back up and it was full of empty boxes and garbage. I was told i could either dispose of the trash myself or bring the truck back and they would clean it out. This put extra miles and gas use on for which i am paying for! I had already acquired a a 10'x10' storage unit and had another 10'x10' reserved and when I went to pay for the reserved unit I was told there was not one available. They said the only size they had available was a 5'x5' so I took it. The first one they gave me was already occupied and tagged for non payment. The second one they gave me we realized that was NOT GOING to be big enough what so ever so I asked for a bigger one. I was then given a 10'x14' and when I went to that unit there was a motorcycle parked in it! I was told that unit had been auctioned off and the motorcycle was not included in the sale. So at this point we (my movers and myself) found a 10'x10' unit that the door was open and there were no tags on it so I asked them why I couldn't have that unit. She said it hadn't been cleaned. I took it regardless. The young girl that waited on me the second time was more interested in her snack that she was eating at the counter than she was in waiting on me. This was NOT A good experience at all.

LINDA D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

The customer service at the Elyria facility was awesome. Very easy!

Samuel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda N.  |  Premières impressions 
Évaluation :
5

Everything was nice and clean

JOHN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy Y.  |  Expérience générale 
Évaluation :
3

Customer service needs improvement

kelly v.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanza B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Birma G.  |  Premières impressions 
Évaluation :
5

Had a door issue after a month I called and they were there in 25 min fixing the issue thank you.

Allen C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOREEN L.  |  Expérience générale 
Évaluation :
3

There was roaches the facility was not claimed it smelled the spiders people working around at night other than that it was all right

Carlene B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanette N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel T.  |  Online Move In 
Évaluation :
5

Everything was as good or better than what they promised. No rats, mice, ants, spiders, etc!!!! Extremely clean, well lit, safe.

Benjamin R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anastacia D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz C.  |  Premières impressions 
Évaluation :
5

I would rent a unit again at this facility if I ever needed one.Thankyou.

Lynette S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

trenia k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

trenia k.  |  Expérience générale 
Évaluation :
1

The price was good. Every time I went to my unit, the alarms kept going off. Always disarmed and rearmed my unit. My head hurt everytime I needed to attend. No one cared, I called the office, they did not care. Said they were too busy to come there. Entry bay doors were broken. I intended on a long term stay but couldn't handle the alarm siren. Moved out less than 1 month. If they don't care to respond to a phone call about alarms going off, how secure are my belongings? The north ridge road corporate store is managed by someone with the customer service skills of a child. Doesn't get her way she swears in front of customers. The west river road elyria location is managed by the north ridge road location and is reflected in the same mentality by the same manager. I will go out of my way to avoid that location and manager at all costs, you reading this should do the same. Posted October 3rd2021. Hope they fix this poor situation. It reflects poorly on Uhaul.

GLENN D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elliott P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NISREEN A.  |  Expérience générale 
Évaluation :
2

The manager didnt want to honor the free month storage rental. The company had to call her a couple times and tell her she had to honor it. Then they kept telling me somebody was going to call me back all day and they never did, I had to keep calling them back.

nicki s.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charles C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles s.  |  Premières impressions 
Évaluation :
4

The separate check in and door open is a little aggravating, the unit itself was impeccably clean and in a flawless state of repair

Evan W.  |  Online Move In 
Évaluation :
5

I would suggest posting sign-in instructions (outside, near the two swipe boxes) for new storage customers.

Betty W.  |  Expérience générale 
Évaluation :
4

price was higher than what I was originally told which already seemed high but it was only for a few months, so not a huge deal.

Troy M.  |  Expérience générale 
Évaluation :
4

Na

Angel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie H.  |  Online Move In 
Évaluation :
3

So far ok.

Dean T.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LESLYE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H.  |  Expérience générale 
Évaluation :
1

Extremely poor communication and knowledge

brittanya G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keri F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy J.  |  Premières impressions 
Évaluation :
3

Initial confusion with storage unit and no reliable number to call with questions about the storage unit

Richard K.  |  Online Move In 
Évaluation :
1

It was aggravating that we got to the place and the access code I was giving did not work so tried calling the numbers posted and no answer had to drive to the uhaul place they have me a access card to get in and that didn’t work either so had to wait for a employee to come from the other location to let me in

Jose R.  |  Online Move In 
Évaluation :
1

Code did not work was hung up on 5 times went and got swipe card and it didn’t work had others let us in and employee on North Ridge was no help at all.

Sandra H.  |  Online Move In 
Évaluation :
5

VERY convenient. Highly recommend.

Christopher F.  |  Online Move In 
Évaluation :
5

The staff was very helpful in accommodating my needs.

Ed C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth P.  |  Premières impressions 
Évaluation :
1

I was charged for a storage unit that I no longer have. I have NEVER GIVEN ACCESS TO AUTOPAY OR AUTHORIZATION FOR PAYMENT. THIS IS ILLEGAL TO USE MY DEBIT CARD FOR PROCESSING A PAYMENT THAT WAS NOT GIVEN PERMISSION OR NOTIFICATION. The Latina woman at the facility, who was not nice or helpful or even cared, stated there was nothing that she could do and that the manager is the one that did this. I've complained about him, Tyler, before and this is an addition to his horrible service. I moved out on the 2nd and returned my access card on the 3rd with Isiah who said I would receive confirmation but he couldn't do it personally. It states in the corporate system this as per customer service but I still couldn't be processed a refund. I had to physically go to the location after a long day of work for no reason because the woman couldn't help me. I'm disgusted, disappointed and ticked off. THIS IS EGREGIOUS AND A GROSS MISFORTUNE!

natasha g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B.  |  Online Move In 
Évaluation :
5

Tyler in Elyria is awesome

Sheri B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anneke L.  |  Expérience générale 
Évaluation :
2

1. Your office is very understaffed. Long lines and if you call the local office you are sent to the 800 department and have to wait for a long time. 2. I have 3 units and asked for a discount due to having several. They said no. 3. Still understaffed. Pay more, get better people

Donald B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary F.  |  Online Move In 
Évaluation :
3

I was unable to start storing anything for 3 days due to the door being broken that I was not aware of.. but other than that the building is nice and the carts are very helpful and overall the building seems to be very secure

Amber K.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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