Évaluations des clients U-Haul Storage of Gresham

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Gresham

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Michael F.
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Le client n'a pas laissé de commentaire.

Linda H.
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Le client n'a pas laissé de commentaire.

Richard S.
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Le client n'a pas laissé de commentaire.

Christopher A.
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The staff was excellent.

RICHARD C.
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Disregard my last note. We found the bed parts .

John W.
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Easy and fast return

Joshua B.
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Le client n'a pas laissé de commentaire.

Paul C.
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Always great service. They accommodated me quickly for a change I made at the last minute. Very satisfied.

Derek K.
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The truck I rented was pinned in by a semi truck doing a delivery I think for about 15 mins. Not a huge deal, and due to the layout of the returns and pick ups, might be hard to change, but it would be cool

Rion M.
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19.99 is very misleading when you actually end up paying close to $80.

William K.
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The inside of the window looked like someone had just sneezed on it and the outside of the window was cleaned with a dirty rag or something. On top of this, the person that checked the vehicle out to me heard us bantering about how I wanted to buy a lock for the truck door yet didn't bother to mention to us that a lock comes with the vehicle, costing me $10 more dollars than I needed to spend. Then they didn't inform me that the truck needed to be at a 1/4 tank when I returned it or there would've been a huge fee. Well I took the truck at 1/4 tank but didn't fill it back up, from 1/8, costing me another $50 that could've been avoided with just a simple sentence.. Yeah, I get that it's probably in the write up and the papers they hand me, I get it, but giving out a truck with a 1/4 tank of gas is bad business in the first place, not to mention shady. I won't recommend this place to anyone.

Charlotte S. | Overall Experience |
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Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we’ve been there. It smelled like a dead body Rotting.

Brian D P.
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Le client n'a pas laissé de commentaire.

Thomas B.
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As always with U-Haul, there were an incredible number of hidden costs. I've used this location multiple times and always forget the fees and per-mile charges. This time, we rented the smallest van for what was advertised to be $19.95. We only needed it for a couple of hours to move a single piece of furniture, but by the time U-Haul rolled in an incredibly high per-mile charge, road charges, insurance and fees, the total was $116! Also, during check-out, they marked the fuel as 3/4 full when it was just a hair below that. When I returned it with exactly the same level, they wanted to charge for additional gas. (Which they finally waived after some discussion.) Next time, I'll shop around for another rental company. This isn't worth it to me.

Charleen A.
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Le client n'a pas laissé de commentaire.

angela C. | Overall Experience |
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Great customer service and final move out.

Loretta O.
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Le client n'a pas laissé de commentaire.

Mike R.
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The staff at this location was great work with and were very helpful. I will say that calling UHaul 800 number and talking to corporate services, almost always resulted in screwing up my reservation attempts.

Kim J.
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The guys who helped me were awesome! Very patient & Helped me find the best deal. Very friendly staff

Ron S.
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This is the second or third time I've utilized the services of Uhaul Gresham, always a comfortable experience.

Pamela H.
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Le client n'a pas laissé de commentaire.

Lance K.
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Awesome job!!! Everything went perfect!

Nathan M.
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There is really nothing that I can say bad about my experience with your establishment and employees. I would like to say that I think Randall is a top notch employee. He obviously cares about his job you can see that in his work ethic. The company needs to have people like him working for them. Thanks to guys at U-Haul for helping me with the stresses of life. Moving!

Donald G. | Overall Experience |
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Well managed and lots of smiles. Thank You

Justin R.
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Le client n'a pas laissé de commentaire.

fred S.
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Use Online rental, works great. Staff is knowledgeable, helpful and fast. Can't beat $14.00 for 24 hour rental for the service you get.

Mike R.
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The folks working here have been GREAT

Jordan B.
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Joel at the 704 NE Hogan Dr Gresham, OR 97030 was very helpful.

Amanda L.
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Le client n'a pas laissé de commentaire.

charles D.
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Le client n'a pas laissé de commentaire.

Teena T.
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Le client n'a pas laissé de commentaire.

Wade C.
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Le client n'a pas laissé de commentaire.

Debra C.
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Le client n'a pas laissé de commentaire.

Barry A.
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I filled everything online and had to complete it again in stores. that was irritating.

lawrence M.
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Costumer service was excellent the manager was fast and friendly in and out no hassle

Eric T.
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Rightside tail light and blinker stopped working

Mike R.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Morgan G.
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Tried to charge me for an extra day when I showed up 5 mins late to pick up the truck I’d reserved for a day. Truck was dirty. When I returned the truck, employees tried to charge me for an extra 100 miles @ 1.29 per mile. Will never use this branch again.

Stewart H.
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Le client n'a pas laissé de commentaire.

Erin I.
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Le client n'a pas laissé de commentaire.

Darrell M.
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Le client n'a pas laissé de commentaire.

Mike M.
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Le client n'a pas laissé de commentaire.

Teresa B.
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Le client n'a pas laissé de commentaire.

Terry S.
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Very busy intersection and hard to get into. Very dangerous to make left with a truck when majority of people in hurry.

Brian S.
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Randall was the young man who assisted when I showed up to pick up the trailer I rented. My left turn signal did not work, but he got a tester, figured out which part of the plug wasn’t working, then found the correct blown fuse, and replaced it for me. Randall was the best! Friendly, helpful, and unfazed by my lack of preparation. I appreciate employees like Randall!

Wesley B.
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It would be nice to have a little lower price for one day local rental of vehicle trailer. One day local rental rate of 39.99 vs your 54.00 would be more competitive

Justin P.
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Le client n'a pas laissé de commentaire.

Brent P.
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Le client n'a pas laissé de commentaire.

Lucas G.
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Le client n'a pas laissé de commentaire.

Earl S.
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Le client n'a pas laissé de commentaire.

Rebecca K.
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Nothing. The gentleman who work there are wonderful. We have used them numerous times. Super helpful and professional.

Christopher L.
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Efficient and friendly.

Craig C.
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The app could improve but the service the employees have is outstanding.

jawaski C.
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Le client n'a pas laissé de commentaire.

Joshua T.
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There was some confusion getting the wiring harness set up, they ended up tearing into my spare tire well and ripping some of the factory Styrofoam trays in that area. My online quote was much less than my ending charge ended up being.

Greggory S.
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Be patient very busy store,but the staff is top notch

Brent P.
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Le client n'a pas laissé de commentaire.

Lea Ann L.
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Clone Cory, he went above and beyond the call of duty to make sure the trailer worked with friend rig in order so that they could help me move my 91 year old Dad from one facility to another. Thanks Cory. What you did might have seen insignificant, but when folks do what you did in those 10 minutes was huge!!!!.

Tyler S.
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Le client n'a pas laissé de commentaire.

Harvey T.
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The prompt, professional service was appreciated. No suggestions for improvement.

Tim B.
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Le client n'a pas laissé de commentaire.

beverly W.
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Helpfulness of Joel was outstanding.

Gerald B.
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Le client n'a pas laissé de commentaire.

Jared F.
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App was not working, glitchy, and slow.

Rebik P.
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Le client n'a pas laissé de commentaire.

KEN K.
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Le client n'a pas laissé de commentaire.

Vernon R.
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Le client n'a pas laissé de commentaire.

John B.
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Counter had no associates at it, had to wait for someone to finally show. But overall once I was being helped them service was great

joy T.
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Had trouble on website. Wouldn’t take my credit card and had to call and speak to a person (and wait on hold 20 minutes for a person). Improve website and phone wait queues if possible.

Miles A.
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Drove in, dropped the car trailer and out the driveway in 5 minutes,couldn't have been better. Nice guy even undid the hitch and jacked the tongue.

Yoe P.
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Muy agradecido por el trato del compañero

loel L.
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Everyone was friendly and it all went smooth

Jason L.
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Your mobile phone pickup service did not work right at first

Janice H. | Overall Experience |
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Storing my household goods was easy and convenient thanks to the staff.

Becky H.
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Accidently overfilled gas tank and was not reimbursed.

matt L.
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Le client n'a pas laissé de commentaire.

Carolyn M.
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Used uhaul several times. This time was easiest ever. The staff was helpful and had us on our way in no time.

Nanci G.
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Le client n'a pas laissé de commentaire.

Candace K.
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The driver side door gasket was not sealing so I had to deal with the whistle of wind through it the entire time. I was given a truck with only a quarter tank of fuel but was told that it was a 40 gallon tank so it would last awhile since the truck got good fuel economy. However when I put 20 gallons in the gauge moved up to nearly full leading me to believe that the tank was actually a 25 gallon tank. This resulted in me returning the truck with much more fuel in it then when I started with no credit. Also I asked for no hand truck and no padding, but you have both fastened in the truck taking up precious space that I needed. It really messed up my ability to organize my load in an efficient manner.

Robert D.
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All was very good, but the location was a little hard to navigate a big truck to. Closer to I-84 would be better.

suneel D.
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Le client n'a pas laissé de commentaire.

Steven W.
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Very helpful staff at Gresham Uhaul.

Sean W.
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Le client n'a pas laissé de commentaire.

Brent P.
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Le client n'a pas laissé de commentaire.

JUDY C.
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OVER the top in every way. On time, cautious and quick loading, personable and after unloading on same day their performance remained tops! Would HIGHLY refer them to anyone!

David R.
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Le client n'a pas laissé de commentaire.

Lloyd S.
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Le client n'a pas laissé de commentaire.

Travis M.
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The uhaul I rented had an Leak towards the front of the unit and water got in and got my mattress, and a few boxes soaking wet. I addressed this with the clerk who met me to take the uhaul back and did not care. Also, there was not a single 26’ truck in this area to rent which resulted in me needing to get a 20’ and taking 2 trips cross town. Overall not really satisfied with the experience.

John H.
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The young lady who help me hook up the trailer Monday morningwas very nice and polite vety profretional she id s exceptional worker THANK you very much

linda O.
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So customer friendly. We will always rent from them.

Herbert H.
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Le client n'a pas laissé de commentaire.

Ezekiel G.
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Very helpful team

Jordan O.
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Your employees were polite and helpful:)

Robert M.
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This location was stellar, but then all they did was unhook the dolly, and say I was good to go. Given the issues with getting a pre-reserved dolly, mostly because of the computer system requirements, I won't be using U-Haul again, unless it's an emergency.

Isaac F.
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The employee who helped me, I think it was Randy, was great. Running around super fast and very helpful.

Reina M.
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Walk out with the customer to make sure the gas is filled

Kristin G.
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Le client n'a pas laissé de commentaire.

Susan F.
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Le client n'a pas laissé de commentaire.

David F.
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Very pleasant guys.

Kathy J.
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Le client n'a pas laissé de commentaire.

Richard R.
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Trailer worked great, did everything we needed it to do! You might mention that being a two axle unit, it is harder to move by hand.

Anthony H.
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Cody and the whole team here are kind, courteous and professional. This location is always my first choice even if its a little further. Best selection of trucks and trailers on the East Side of Portland as well. Thank you to the team at the Gresham U-Haul!!!

Rachel M.
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Le client n'a pas laissé de commentaire.

Mark M. | First Impressions |
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Very professional and helpful. Thanks Cory and co worker

Doug S. | Overall Experience |
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Sometimes when I showed up early the facility doors wouldn't open with my access card.

Gabrielle L. | First Impressions |
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With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Gabrielle L. | Overall Experience |
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With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Gabrielle L. | First Impressions |
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With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!

Adrian P. | First Impressions |
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Great service.

Crystal W. | First Impressions |
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Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..

Buffy M. | Overall Experience |
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Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy

Bob K. | Overall Experience |
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I’m done

Ed j. | First Impressions |
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The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Barb L. | First Impressions |
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Friendly and capable help.

Nicholas J. | First Impressions |
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I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs

Judy W. | Overall Experience |
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Service was very busy but they helped me as soon as possible. Kudos to Cory!

debra g. | First Impressions |
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Everyone was very helpful. Clean storage units. Safety lock doors are very important.

Vance K. | First Impressions |
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Great people and centrally located

micheal h. | Overall Experience |
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Would definitely use again.

Joseph S. | First Impressions |
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Very professional ,fast and efficient.

Richard G. | First Impressions |
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They were quick, clean and walked us through the entire process of getting my free storage unit. They were great.

Butch C. | Overall Experience |
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The staff has been very helpful to all my needs.

TRENA J. | Overall Experience |
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Entire move was horrible. Staff in AZ gave me a malfunctioning truck. Trailer with no air in the tires.Improperly hooked to the truck. No instructions.No call after formal complaint. No partial refund

Art C. | First Impressions |
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Friendly service employees were very compiitent.

JOSE G. | First Impressions |
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I can only thank you for all the help...very good service.

JAMES S. | First Impressions |
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The guy was really nice and helpful

Catherine l. | First Impressions |
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very helpful

Geraldine B. | Overall Experience |
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Great storage facility.

ALBERT W. | Overall Experience |
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Gresham Store Has Nice Accessories @ Reasonable Price,,Thank You , Albert W.,

Teri C. | First Impressions |
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The manager was great! Everything went quickly and was very easy to understand.

JIM B. | Overall Experience |
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Easy to deal with and helpful staff

Maria D. | Overall Experience |
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Perfect

bertina w. | Overall Experience |
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Very friendly and helpful staff.

KATIE H. | Overall Experience |
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Because of the poor care of the units my stuff was infested with rodents and I lost most of my things. Then to top that off I was never offered insurance so I will not receive any compensation.

JULIE F. | Overall Experience |
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Very personal customer service !

daniel g. | Overall Experience |
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My daughter had rented a large moving truck to Move with, and it had a strong odor of exhaust, had to drive with the window down, you really need to do something about it, before someone has an wreck

LINDA B. | Overall Experience |
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I would definetly do a ubox move again

Maria E. | Overall Experience |
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I will only use this location for my storage needs, I’ve never had better service or security for my things.

Chris A. | Overall Experience |
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Great staff

wanda m. | Overall Experience |
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Not the bed location only because getting in and out of the lot can be tricky. The staff however were all great. I had trouble clearing out my storage unit and they were extremely helpful.

Jennifer M. | Overall Experience |
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Friendly an helpful staff, excellent service

Jessica A. | Overall Experience |
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All of the associates I worked with were friendly, helpful and understanding. They went above and beyond what I expected. I was disappointed to receive a damaged unit with a door that wouldn't close!

jacqueline c. | Overall Experience |
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Was very happy with everything Thank you Jackie Creech

Larry L. | Réservation |
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Nathan, Joel, and Kaitlyn were very nice and had great customer-service skills.

JOSEPH F. | Overall Experience |
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arrived during normal hours to find everything locked.Also found my unit locked by facility even though I paid my balance. Also had repeated arguments w/ staff about access & hours. H8 this place

Cindy C. | Overall Experience |
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Friendly staff, secure storage, fair pricing

Endrea K. | Overall Experience |
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Driveway congestion was a problem several times. Upset to learn that my renters insurance covered any storage unit after having to pay your policy. Exit month should be prorated.

Leslie S. | Overall Experience |
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Our Ubox was delivered on time and in great shape! The whole experience was pleasant - great customer service! We found it very easy and reliable!

lisa g. | Overall Experience |
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Great service

wendell w. | Overall Experience |
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Helpful staff, flexible access.

John P. | Overall Experience |
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Professional and attentive

Anna C. | Overall Experience |
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Excellent service and very friendly and help employees even despite being extremely busy on a Sunday. Office staff and scheduling folks over the phone were incredibly accommodating and helpful.

Michelle S. | Overall Experience |
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Everything went smoothly when I picked up my U-Box. They had plenty of room to safely load my belongings. Everyone was extremely helpful.

terry j. | Overall Experience |
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Great service. Thank You so much.

Non reviews have been submitted for this location.

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