Customer Reviews for U-Haul Storage of Gresham

4 966 évaluations

704 NE Hogan Dr   Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

(503) 667-0142

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(503) 667-0142

704 NE Hogan Dr
Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

He said that uhaul will only charge me 41 $and take away the 84 charge in the beginning but right now I'm seeing both charges on my bank statement

Tram N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEWEY SHANE M. 
Évaluation :
5

We are currently in the midst of a pandemic. Businesses are short staffed just about everywhere I go. The few times I have visited this U-Haul in the past three months this location has been busy and staffing has been minimal. The folks working here are doing the best they can and it shows that they are trying to hustle as much as possible without making a dangerous and costly mistake. I like that this location has everything I may need in one place. If I have forgotten anything they've got me covered. Hitches/receivers, lighting adapters, tie down straps, rope, labels, moving blankets, boxes, locks, gloves, tape ect ect. Prices are fair. Never a need to go out of my way or make any extra stops once I've got my truck or trailer. This particular location is located in a high traffic area. It can be difficult getting out of here with either a big truck or towing a trailer so beware if your a first timer or driving a big vehicle and or towing makes you nervous. Bring along a confident co-driver. At the end of the day this U-Haul location has been more pleasant and easier to deal with than other U-Haul locations I have visited. If you are in a hurry do the online reservation and uploading of all your information prior to arriving. This will speed up the process once its your turn in line.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris W. 
Évaluation :
5

Everything went accordingly, nothing to add. Merci.

Milborn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Super friendly service and excellent equipment

Bradley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ihor K. 
Évaluation :
4

Didn't have to wait long for the van rental.

Jeanette M. 
Évaluation :
3

Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge 10 $or 20 $/month for those who wish to rent them or flat charge everyone like 5 $/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....

Timothy F.  |  Expérience générale 
Évaluation :
4

Nothing there doing a good job.

Wallace E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deiseane M. 
Évaluation :
5

U-HAUL is excellent in all ways .

ROBERT N. 
Évaluation :
5

Excellent service à la clientèle. The manager there is a hard working man. Really puts in a ton of effort. The staff was friendly and accommodating.this is the only UHAUL I go to now.

Andrew H. 
Évaluation :
5

Customer service has always been top notch every time I'm there. Very polite, and extremely helpful. I can't express enough how I appreciative the way uhaul staff goes above and beyond get customers on the road quickly.

Jamie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM LINDSEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
5

Everything worked fine. The brakes were a bit squeaky, but worked fine.

Barry E. 
Évaluation :
4

gresham employee corrected mileage error when we showed him the picture of the true mileage

RILEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon D. 
Évaluation :
2

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

shanon f.  |  Premières impressions 
Évaluation :
5

Cody was a huge help with the two wheel car dolly as was the team the two weeks before when I rented the 10' truck for the day. No complaints from me on my two rentals over the last few weeks.

erik H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth T. 
Évaluation :
5

great service

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AESHA E. 
Évaluation :
5

Its not anything you can do about it but the actual location is difficult to get in and out of becasue of the physical location is the only draw back. I would definitely go back when I rent a van again because the people and experience was very positive.

Lorre W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie J. 
Évaluation :
4

My U-Haul broke down on the side of the road snd they still charged me ?????????

Tracy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
4

This is my second rental in a week. This truck was better than the first which had a drivers door that didn't close properly and a steering wheel that was misaligned.

Laurence D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KADY CHRISTINE S. 
Évaluation :
5

I was surprised how easy and smooth the whole process was. Very low-stress, super quick and convenient.

Tara L. 
Évaluation :
5

Everything was easy from reservation to delivery. Great customer service and estimates were accurate.

Richard B. 
Évaluation :
2

Service the vehicle and don't rent it to a customer if it isn't in good working order.

LELAND F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo E. 
Évaluation :
1

We realized after leaving town the windshield was coming loose from the car. We had to tape it down so that it wouldn't fly off the vehicle. It was a stressful situation, prolonged our actual travel time and caused some massive anxiety. When we reported it to u-haul, it wasn't a priority for them. Totally disappointed in the experience.

Alicia W. 
Évaluation :
5

All is good. Keep up the good service.

scott A. 
Évaluation :
5

Busy place but, everyone was on the ball.

GREGORY M. 
Évaluation :
3

Overall it went well the only problem was the truck had the most offal smell in the cargo bay it made my furniture and belongings smell just as bad I tried to air it out and use air freshener but it still smelt offal. Now my garage smells like it. I am upset due to this smell and can not get rid of it.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig P. 
Évaluation :
4

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Julie D.  |  Expérience générale 
Évaluation :
5

This location has excellent customer service there's quick easy to deal with and very easy if you go over your time to extend I had to extend almost 3 times and they were very very good thank you U-Haul for a great experience

Michaelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalen C. 
Évaluation :
5

Trailer served our purposes very well. Great equipment!

Lawrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

None at all, VERY good service!

Frank B. 
Évaluation :
4

Took longer than expected to complete repair.

Robert A. 
Évaluation :
5

Make sure when your booking people are scheduling they get the location right. They scheduled me for another state so I lost out on the size I needed.

DEBRA M. 
Évaluation :
5

The staff was great, the van looked and drove great, I even washed when I got home since I killed some many bugs on my move, and I brought it back with more fuel than they gave me just to be nice

Bradford R. 
Évaluation :
2

Does UHaul have covid cleaning protocols in place? Interior clearly hadn't been wiped down probably in months. Dirty sup holders with multiple rings and door handle covered in greesy finger prints. When I got to my destination I wiped the steering wheel down with several Lysol wipes and it was clearly very dirty. On a positive note the gentleman who helped me was very professional, explained the contract and various fees clearly and was courteous.

Steven N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler C. 
Évaluation :
5

Figure out a way to deduct excess gas renter puts in from over all charge

Steven G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl R. 
Évaluation :
5

The staff member who helped me was very helpful and very nice. I struggled with the drop off. He took care of everything. I had to wait for a ride home. The staff member offered me a seat inside with some coffee. He was very helpful and friendly. ***The only issue I had was with the u haul app. It would not locate my rental under my name, phone number, or email. It kept telling me that I had no rentals. It wouldn't even recognize the reservation number on my paperwork. I drove to the store location after hours to drop off, but I couldn't get the app to work. So I had to take the truck home and return in the morning during store hours. Because of this I had to use more gas and my husband had to be late to work so he could pick me up at the drop off location. It was stressful. It cost extra money. And it risked my husband's job. The staff were great. Your app sucks.

Marie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin W. 
Évaluation :
5

I wish that the location was not on a v-shaped road. Hard to get out of there in a large truck.

Paula M. 
Évaluation :
5

Nothing perfect service

Gary N. 
Évaluation :
5

Returning the truck was very easy.

ROBERT MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT P. 
Évaluation :
5

Is your online process.

Stoneybrook C. 
Évaluation :
3

It was a negative experience. They told me the trailer I rented was designed for hauling Motorcycles and it looks like it was but it wouldn't haul a Honda Valkyrie {Goldwing} the ramp was to short so the ramp/bed angle was to steep and the bike high-centered and wouldn't load. Completely screwed up mess.

charley H. 
Évaluation :
4

We tried to use the mobile pick up option. Ended up going inside for help. The mobile pick up option is not user friendly and took way too much time for pick up and return. Staff was very helpful.

Jeff K. 
Évaluation :
4

Web site for predelivery check in did not allow me to add pictures of driver license

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eduardo S. 
Évaluation :
3

Clean truck. Old truck. Lots of miles.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

At return, the lining up was challenging…trying to get off of the street then not knowing where to drive. I ended up blocking in another customer

Joan K. 
Évaluation :
2

Towing trailer lights weren't functioning. Employee insisted it was our truck and that he didn't have time for us to test it. It took us two hours to determine the truck was fine and it was the uhaul trailer which put us hours behind schedule for an 11 hour drive.

Jennifer C. 
Évaluation :
5

Keep it up! Great friendly team there, and the rental gear is always in great shape!

Steven G. 
Évaluation :
5

I was told is going to be 1,19 $ a mile but I was charged dollar 59 a mile

Navin C. 
Évaluation :
5

Have been there before. Didn't even have to get out of our car. Very friendly, easy in and easy out.

Meredith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B. 
Évaluation :
1

Employee were on there phone playing Pokémon go while helping customers, one of the most unprofessional things I have seen, completely wasting my time, will not be returning here again.

Justin P. 
Évaluation :
5

Just keep up your high standards in readiness and courtesy with your customers, I appreciate you for this habit!

Steven G. 
Évaluation :
4

Overall I would give a very negative review because U-Haul first sent me to a different location which didn't have the equipment I needed. I needed to totally change plans and call in favors in order to meet the timeline I needed.

Dennis T. 
Évaluation :
5

This is usually my one-way drop off location. These folks are super fast and professional. I usually only spend about 2-3 minutes here to drop off equipment.

JESSE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan M. 
Évaluation :
5

Website check-in froze.

TERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Also, very efficiently processed paper work. An agent met me as I drove in and we were on our way in 5minutes. Th small trailer rented “trailed” well and was hardly noticeable. Loved it!

John T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
1

Uhaul made my move one of the worst experiences of my life. Reserved equipment was given away. Truck had a horrible engine noise and a loose splash shield that was dragging on the ground. Staff was rude and not interested in customer service. First trailer I got blew out a tire and took 4 days to recover.

JAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA T.  |  Expérience générale 
Évaluation :
1

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Jami H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE M.  |  Expérience générale 
Évaluation :
3

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Roger A.  |  Premières impressions 
Évaluation :
5

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 

LARRY P.  |  Expérience générale 
Évaluation :
3

Every morning I have to go in and ask for building A to be opened for access!

Danell D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine l.  |  Expérience générale 
Évaluation :
5

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn't have to scan my card because the door was open both times. I didn't feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

KAREN H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUSTIN R.  |  Expérience générale 
Évaluation :
2

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

GILBERT O.  |  Expérience générale 
Évaluation :
5

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

LARRY G.  |  Premières impressions 
Évaluation :
5

Cody was spot on.

Craig S.  |  Online Move In 
Évaluation :
5

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

RICK S.  |  Premières impressions 
Évaluation :
5

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Ed j.  |  Premières impressions 
Évaluation :
5

Great people and centrally located

Vance K.  |  Premières impressions 
Évaluation :
5

Very professional ,fast and efficient.

Joseph S.  |  Premières impressions 
Évaluation :
4

Friendly service employees were very compiitent.

Art C.  |  Premières impressions 
Évaluation :
5

very helpful

Catherine l.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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