Customer Reviews for U-Haul Storage of Gresham

5 412 évaluations

704 NE Hogan Dr   Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

(503) 667-0142

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(503) 667-0142

704 NE Hogan Dr
Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The unit was by an outside door which allowed easy access for bugs and rodents.

susan d.  |  Expérience générale 
Évaluation :
4

Even though your workers were very nice, they weren't as thorough as they should be. I wasn't directed to look over vehicle or dolly for damages before I left. I took it upon myself to do it. When I returned, a young man came up to me to take the vehicle but he didnt have any identifiers. He could have been anyone. The parking and in/out of lot was a circus.

Ilene L. 
Évaluation :
3

You charged me for knowing someone that did not pay their bill. I had to pay their debt before I could rent. If that is not bad enough you did not tell me until I was at the store. I had the reservation for 2 weeks that is blackmail. I had nothing fi di with that person's rental but I had to pay their bill. That bought me the privilege of using a truck that smelled like stale cigarettes and butt. The brakes were bad on the truck when I was checked back in I told them the breaks were bad he said they knifes that

joe C. 
Évaluation :
5

staff is always helpful and friendly. thank you

Ruth A. 
Évaluation :
5

Staff at the facility were great for both pickup and return

Greg S. 
Évaluation :
5

Staff at location were friendly and efficient. However, the Uhaul app was problematic, required substantial mobile bandwidth to upload documents and poorly coordinated with onesite staff. At the very least, install more robust WiFi at locations which use the mobile app to submit documents.

Daniel W. 
Évaluation :
5

Make sure the pictures are close up enough to show any pre-existing damage.

Gustaf S. 
Évaluation :
5

Really easy check in process and hardworking employees. Only advice is try to over-quote and then under-charge next time. I was under-quoted by about $40 but it's ok! Just glad to have the equipment when I needed it.

Victoria C. 
Évaluation :
5

Location and people at the location were fantastic. The U-Haul online experience was awful. Booked my truck, got a call 3 days later saying they don't have that size available any longer... Spent 20 minutes on the phone with an agent trying to find a larger truck in a 30 mile radius with no luck. No other trucking companies had availability 2 days before the weekend. Went through their online walk through with terrible directions, ended up asking a staff member for help and inquired if they did have an extra larger truck (same size as what I had previously booked) in stock. They said they did and that I could do a swap! Saved me an extra trip. Thankfully! Again - Location @ Gresham was amazing, U-Haul online was a terrible experience I will not repeat.

Robb R. 
Évaluation :
5

Everything was great. Great costumer service, great price. The biggest problem was we had no idea where to park our car when we got there. Every spot was blocked off.

Wendi T. 
Évaluation :
5

My reservation was initially at the Foster Road store. They did not have my trailer and arrangements were made to get a trailer at the noted location. I was supposed to receiver a $50 credit that I have yet to receive!!!!

JIM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kira M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katerina A. 
Évaluation :
4

The storage’s are secure, safe and the staff is usually very helpful.

Sean K.  |  Expérience générale 
Évaluation :
2

Windshield was dirty I thought it was on the outside but it was inside doors Creaking like a old rusty ford at drop off the gentleman who help me wasn't very friendly at all.. the gentleman that helped me with the pickup procedure was great he really was great to work with…

Calvin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jairo R. 
Évaluation :
2

This site was chaos. Trucks being hitched to trailers in the return equip lane. Most other parking spaces where coned off so had to park in the pick up area. So that just compounded the mess.

Richard B. 
Évaluation :
3

Extremely compact and hard to maneuver within location.

Travis R. 
Évaluation :
3

Counter staff was a bit rude and surly ... treating me as though I was inconvience even though I prepaid and tried to make it easier for check in I had to ask him am I in wrong location? Wrong counter? what seems to be the issue...

Angel J. 
Évaluation :
2

overall, I had only 2 people I inter-acted with who were polite and nice. One being the very kind gent who got my transporter hooked up to my truck and my vehicle secured on it (he gets an A+++++ rating for everything. His boss who rented the truck to me was absolutely nasty and mean and obnoxious and does not belong in a customer service job. I won't go into it here but I nearly didn't rent the equipment because of his rudeness. Several customer service agents on the phone I tried to pry info out of, were nasty and obnoxious but the one in Atlanta, GA was super nice and convinced me not to take the truck back because I was tempted to unload my stuff and take the truck back and just be done with it due to the nasty nasty nasty treatment I got from customer service agents. I might not choose U-Haul in the future because they switched my check in point and though I understand staging of assets, customers should get credit on their miles for doing that as my original check in online the day I originally set this up was in Dayton, WA, then it switched to Waitsburg, and then to Walla Walla. By the way the sweet lady in Atlanta gave me an extra day due to the rudeness and the rotten rotten customer service I got when trying to get answers from the other agents. All in all the equipment performed flawlessly except the landing gear jack screw for the transporter needed to be greased as it was so difficult to use it required all of my strength and I am not a weak man, to get that lowered and then later back up to drive it. I usually saw 3 bars or more for fuel economy and found that other than the high noise level in the cab it was a pretty nice move albeit seat positions which were fixed and not movable, were really hard to deal with. I'm glad I only had about 330 or so miles to my destination to drive to or it'd wrecked my back. :( the one lady in Atlanta saved your bacon. She deserves a raise and a promotion for her excellent and kind service to me. Dennis Cimino p.s.: decades ago in the 1980's I rented a 24 footer and had nothing but trouble with that truck, and even back then the customer service was terrible too. but it got the job done.

DENNIS C. 
Évaluation :
1

I'm disappointed in uhaul in general

Bryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Markus P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anton F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody A. 
Évaluation :
5

Bien

Gui H. 
Évaluation :
5

great products and service. A+++++++

Ronald H. 
Évaluation :
5

Knowledgeable and friendly staff

Matthew O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman B. 
Évaluation :
3

Seemed over whelmed. Lack of staff maybe. Pick up time ran late but they were trying. The young lady was helpful. Drop off the guy said unhook yourself or just have to wait. Once again young lady helped out. Overall I'm ok with service.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JimW H. 
Évaluation :
5

You guys have a great service

Terry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
4

Online check in actually took longer than had I waited in line. And I had to go in anyway and wait to get the key. The radio power and volume don't work, so it's always on and can't turn it down. Online checkout was a pain as well. Wouldn't work. Thankfully an employee was available to check me out.

Kelli P. 
Évaluation :
2

Equipment was fine. People were unfriendly. No one smiled. Guy who processed my return seemed annoyed he had to process me. Told several times to check in on my phone. When I declined. He responded, "fine, wait over by the truck. I'll be there in minute." I will never use this location again. There's other choices.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devin b.  |  Premières impressions 
Évaluation :
3

Whoever the guy was working outside cleaning up was a complete dick because he was having a bad day. I let him know and he just walked away, completely unprofessional

Trent F. 
Évaluation :
5

They worked with me when I needed to extend my rental period and made sure that when I needed the trailer I had it. Excellent people from walk in to check out. I was very impressed by their helpfulness and professionalism. Everyone I interacted with is credit to your company.

Doug F. 
Évaluation :
5

The person who took care of me was outstanding! He was the best mannered and calmest person I have ever dealt with at a u-haul store. The store was crazy busy and he was calm as could be! He was efficient and effectively helping me, answering the phone and, directing other staff members to assist other customers. You need more employees like him!!!

STEVEN DEAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carrie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
5

Very pleased with the service got me in and on my way in no time! Thanks for the great service!

grant W. 
Évaluation :
3

We ordered a furniture dolly and we did not get it and still got charged for it. The mobile check-in process was really detailed but I understand why.

David R. 
Évaluation :
5

The office staff was very nice.

Sandra D. 
Évaluation :
3

Store was very busy upon pickup. Was greeted and helped within 5 minutes. Upon return I pulled up to the return equipment sign and sat for 10 minutes before anyone was around. I finally walked to the front desk and returned. Someone out front of the store coordinating, greeting and routing customers would be friendly and helpful.

Marc N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crying L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
1

Your staff is SO RUDE. No one cared that my literal life was endangered due to the truck dying while driving, and i was lied to about my contract.

Sierra H. 
Évaluation :
5

Everyone their was nice and polite. Check in and out was very easy!

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat S. 
Évaluation :
5

People at store were friendly and helpful. Trailer was a bit beat up. Reels were not lubricated. Ramps had rough edges. Actually cut my hand on a burr and it bled. Should have worn gloves, yes, but those edges need to be filed or have the ramps replaced. Would be great if the provided wheel straps were long enough to go over tires on my jeep. Had to provide my own straps to fit. Website said store would have proper straps to sell me; they did not. Proper straps should be provided. Experience was good due to the good attitude of the U-Haul employee. The equipment was good enough to do the job as long as I provided the proper length of strapping but that particular trailer needs a bit of attention. The provided strapping could be improved to make transporting vehicles with larger tires easier to accomplish.

GORDON S. 
Évaluation :
4

Slow service time, maybe understaffing

Samuel W. 
Évaluation :
5

My arrival at this store was because a different store had a corporate customer not return several units and my reservation was not available. Unfortunately another mix-up occurred in the process which was I was told the Gresham location had one reserved for me now but when I arrived they had no record of it. The manager was very understanding and while he had no truck of the size I needed he did get me the next closest one and apologized for the poor coordination and communication. Without the manager making room for the smaller truck my move would have been cancelled for the day and I would have lost several hundred dollars in minimum fee's for the movers I had reserved.

George K. 
Évaluation :
3

The uhaul was very dirty. I had to clean windshield and windows inside and out just to have a clear view. Dried mud, garbage under drivers seat, dash very dirty and dusty like hadn't been cleaned in over a month or longer. No gas on pickup, was nearly empty less than a quarter of tank. No automatic locks made opening passenger door a pain. Truck could use a toonup.

Elizabeth B. 
Évaluation :
3

Employees work hard here but there is always a line up. Takes a long time to get checked in and on your way. You need to streamline the process

Philip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vera C. 
Évaluation :
5

Well organized, clean and took the time to make sure we were ready to go.

michelle W. 
Évaluation :
5

I had troubles with the U-Haul self checkout app... asking for my DL when I'd already uploaded it from home, page was too short so entering text in fields is hidden behind my keyboard on Android, and misc retry errors that for me as a very tech savvy user, make the lines in the store preferable to the self-checkout process for future rentals.

David O. 
Évaluation :
5

Everyone was awesome! The experience was pleasant and easy. Thank you for everything.

Melissa H. 
Évaluation :
5

Thank you for all your professional help with you crew. At pickup and drop-off.

Phyllis C. 
Évaluation :
5

This was the easiest part of my week. Thank you to the staff. You guys are great!

MELISSA ANN R. 
Évaluation :
5

I had ordered an appliance dolly and they had included a regular dolly. We switched out but attendant forgot to record. I was charged for a new dolly on the other end when it wasn't returned. Took a bit of time to call and straighten things out. a bit more follow-through would be a good idea. Otherwise, their teams is always friendly, helpful and work really hard to get through the line in an expedient fashion! Merci!

Marlene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy W. 
Évaluation :
5

The man was beyond helpful!!

Rebecca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron A. 
Évaluation :
3

Don't offer mobile pickup on a truck that the location keeps behind the security fence & unavailable to customers. I wandered around the parking lot for a long time before giving up on my search for the truck.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
5

Very helpful and efficient staff

Ray H. 
Évaluation :
5

Outstanding job! Thank you!

Georgia M. 
Évaluation :
3

Customer service training.

William W. 
Évaluation :
1

My check in was good service. My truck was horribe and in poor running condition. When returning of truck the customer service was the worst customer service ever! Rude and unhelpful. Told me to just use the app and then the app wouldn't work and the guy just yelled ' then just use our night drop box because im too busy" very poor experience!

Erika M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly M. 
Évaluation :
3

The billing was spotty and crappy. The original amount was put on hold and then five days later it was back in my account. Then there were a few times when I extended it a day and the single day was billed different amounts. It really messed my bank account up!

Jody A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana V. 
Évaluation :
5

Great team, and great equipment. Thank you

Amad P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward W. 
Évaluation :
4

There was a little bit of a wait, but still a nice experience.

Kathleen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
4

Good customer services

LAWRENCE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN C. 
Évaluation :
5

Staff were friendly and kind, rental truck lovely. Parking lot was a tight fit to maneuver in and not many parking spots for people leaving their vehicles while renting.

Janice N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Burl Z. 
Évaluation :
4

The truck ran very rough and I honestly thought it was going to die on us.

Kirstin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica T. 
Évaluation :
5

the staff was kind considerate and extremely helpful. a big thank you to you all!!!!

JESSICA E.  |  Premières impressions 
Évaluation :
5

The line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.

Deanna C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance K.  |  Expérience générale 
Évaluation :
4

Other than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.

christine H.  |  Expérience générale 
Évaluation :
1

No one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside job

Emily W.  |  Expérience générale 
Évaluation :
1

You did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parking

BEVERLY T.  |  Expérience générale 
Évaluation :
5

Do think doors to facility need upgrade. Workers were extremely helpful and efficient.

Tracey A.  |  Premières impressions 
Évaluation :
3

I emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.

Susan S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann M.  |  Expérience générale 
Évaluation :
1

My storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn't offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.

Stephanie L.  |  Expérience générale 
Évaluation :
5

Very friendly staff.

Cynthia D.  |  Online Move In 
Évaluation :
2

The location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.

Marissa O.  |  Expérience générale 
Évaluation :
4

Hallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,

FRANCES S.  |  Expérience générale 
Évaluation :
3

Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....

Timothy F.  |  Expérience générale 
Évaluation :
2

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

shanon f.  |  Premières impressions 
Évaluation :
4

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Julie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA T.  |  Expérience générale 
Évaluation :
1

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Jami H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE M.  |  Expérience générale 
Évaluation :
3

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Roger A.  |  Premières impressions 
Évaluation :
5

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 

LARRY P.  |  Expérience générale 
Évaluation :
3

Every morning I have to go in and ask for building A to be opened for access!

Danell D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine l.  |  Expérience générale 
Évaluation :
5

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn't have to scan my card because the door was open both times. I didn't feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

KAREN H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUSTIN R.  |  Expérience générale 
Évaluation :
2

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

GILBERT O.  |  Expérience générale 
Évaluation :
5

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

LARRY G.  |  Premières impressions 
Évaluation :
5

Cody was spot on.

Craig S.  |  Online Move In 
Évaluation :
5

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Wendy R.  |  Expérience générale 
Évaluation :
5

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

mark l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry G.  |  Expérience générale 
Évaluation :
5

Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!

Heather R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M.  |  Expérience générale 
Évaluation :
5

Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.

GEORGE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B.  |  Premières impressions 
Évaluation :
1

I emailed regarding my issues

Danielle S.  |  Premières impressions 
Évaluation :
5

The staff was excellent to work with.

Delana S.  |  Expérience générale 
Évaluation :
5

We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.

terry S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S.  |  Expérience générale 
Évaluation :
2

I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5'x10' and was actually 3,5'x10' with a raised area across the 10' width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don't think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.

Elizabeth E.  |  Premières impressions 
Évaluation :
4

Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.

Rose K.  |  Expérience générale 
Évaluation :
5

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

RICK S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B.  |  Expérience générale 
Évaluation :
3

The guy that waited on me was rude. The truck was really dirty...

Tris S.  |  Expérience générale 
Évaluation :
5

All went smoothly. Great value with little stress.

Rickey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S.  |  Expérience générale 
Évaluation :
5

Just to emphasize how great the staff was!

cheryl C.  |  Premières impressions 
Évaluation :
4

The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.

Terry S.  |  Premières impressions 
Évaluation :
3

Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)

Rickey S.  |  Premières impressions 
Évaluation :
3

Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.

Cassie B.  |  Expérience générale 
Évaluation :
4

I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.

Sharmel M.  |  Expérience générale 
Évaluation :
1

Le personnel était amical et serviable. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.

John N.  |  Expérience générale 
Évaluation :
4

The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.

Tobias L.  |  Expérience générale 
Évaluation :
5

We had a flat tire and the customer service was excellent.

Delana S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole Amber M.  |  Premières impressions 
Évaluation :
3

Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we've been there. It smelled like a dead body Rotting.

Charlotte S.  |  Expérience générale 
Évaluation :
5

Great customer service and final move out.

angela C.  |  Expérience générale 
Évaluation :
5

Well managed and lots of smiles. Thank You

Donald G.  |  Expérience générale 
Évaluation :
5

Storing my household goods was easy and convenient thanks to the staff.

Janice H.  |  Expérience générale 
Évaluation :
5

Very professional and helpful. Thanks Cory and co worker

Mark M.  |  Premières impressions 
Évaluation :
4

Sometimes when I showed up early the facility doors wouldn't open with my access card.

Doug S.  |  Expérience générale 
Évaluation :
5

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Gabrielle L.  |  Premières impressions 
Évaluation :
5

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Gabrielle L.  |  Expérience générale 
Évaluation :
5

With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!

Gabrielle L.  |  Premières impressions 
Évaluation :
5

Great service.

Adrian P.  |  Premières impressions 
Évaluation :
5

Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..

Crystal W.  |  Premières impressions 
Évaluation :
4

Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy

Buffy M.  |  Expérience générale 
Évaluation :
5

I’m done

Bob K.  |  Expérience générale 
Évaluation :
5

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Ed j.  |  Premières impressions 
Évaluation :
5

Friendly and capable help.

Barb L.  |  Premières impressions 
Évaluation :
3

I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs

Nicholas J.  |  Premières impressions 
Évaluation :
5

Service was very busy but they helped me as soon as possible. Kudos to Cory!

Judy W.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful. Clean storage units. Safety lock doors are very important.

debra g.  |  Premières impressions 
Évaluation :
5

Great people and centrally located

Vance K.  |  Premières impressions 
Évaluation :
5

Would definitely use again.

micheal h.  |  Expérience générale 
Évaluation :
5

Very professional ,fast and efficient.

Joseph S.  |  Premières impressions 
Évaluation :
5

They were quick, clean and walked us through the entire process of getting my free storage unit. They were great.

Richard G.  |  Premières impressions 
Évaluation :
4

The staff has been very helpful to all my needs.

Butch C.  |  Expérience générale 
Évaluation :
2

Entire move was horrible. Staff in AZ gave me a malfunctioning truck. Trailer with no air in the tires.Improperly hooked to the truck. No instructions.No call after formal complaint. No partial refund

TRENA J.  |  Expérience générale 
Évaluation :
4

Friendly service employees were very compiitent.

Art C.  |  Premières impressions 
Évaluation :
5

I can only thank you for all the help...very good service.

JOSE G.  |  Premières impressions 
Évaluation :
5

The guy was really nice and helpful

JAMES S.  |  Premières impressions 
Évaluation :
5

very helpful

Catherine l.  |  Premières impressions 
Évaluation :
5

Great storage facility.

Geraldine B.  |  Expérience générale 
Évaluation :
5

Gresham Store Has Nice Accessories @ Reasonable Price,,Thank You , Albert W.,

ALBERT W.  |  Expérience générale 
Évaluation :
5

The manager was great! Everything went quickly and was very easy to understand.

Teri C.  |  Premières impressions 
Évaluation :
5

Easy to deal with and helpful staff

JIM B.  |  Expérience générale 
Évaluation :
5

Perfect

Maria D.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff.

bertina w.  |  Expérience générale 
Évaluation :
1

Because of the poor care of the units my stuff was infested with rodents and I lost most of my things. Then to top that off I was never offered insurance so I will not receive any compensation.

KATIE H.  |  Expérience générale 
Évaluation :
5

Very personal customer service !

JULIE F.  |  Expérience générale 
Évaluation :
5

My daughter had rented a large moving truck to Move with, and it had a strong odor of exhaust, had to drive with the window down, you really need to do something about it, before someone has an wreck

daniel g.  |  Expérience générale 
Évaluation :
5

I would definetly do a ubox move again

LINDA B.  |  Expérience générale 
Évaluation :
5

I will only use this location for my storage needs, I’ve never had better service or security for my things.

Maria E.  |  Expérience générale 
Évaluation :
5

Great staff

Chris A.  |  Expérience générale 
Évaluation :
4

Not the bed location only because getting in and out of the lot can be tricky. The staff however were all great. I had trouble clearing out my storage unit and they were extremely helpful.

wanda m.  |  Expérience générale 
Évaluation :
5

Friendly an helpful staff, excellent service

Jennifer M.  |  Expérience générale 
Évaluation :
3

All of the associates I worked with were friendly, helpful and understanding. They went above and beyond what I expected. I was disappointed to receive a damaged unit with a door that wouldn't close!

Jessica A.  |  Expérience générale 
Évaluation :
5

Was very happy with everything Thank you Jackie Creech

jacqueline c.  |  Expérience générale 
Évaluation :
5

Nathan, Joel, and Kaitlyn were very nice and had great customer-service skills.

Larry L.  |  Réservation 
Évaluation :
1

arrived during normal hours to find everything locked.Also found my unit locked by facility even though I paid my balance. Also had repeated arguments w/ staff about access & hours. H8 this place

JOSEPH F.  |  Expérience générale 
Évaluation :
5

Friendly staff, secure storage, fair pricing

Cindy C.  |  Expérience générale 
Évaluation :
4

Driveway congestion was a problem several times. Upset to learn that my renters insurance covered any storage unit after having to pay your policy. Exit month should be prorated.

Endrea K.  |  Expérience générale 
Évaluation :
5

Our Ubox was delivered on time and in great shape! The whole experience was pleasant - great customer service! We found it very easy and reliable!

Leslie S.  |  Expérience générale 
Évaluation :
5

Great service

lisa g.  |  Expérience générale 
Évaluation :
5

Helpful staff, flexible access.

wendell w.  |  Expérience générale 
Évaluation :
5

Professional and attentive

John P.  |  Expérience générale 
Évaluation :
5

Excellent service and very friendly and help employees even despite being extremely busy on a Sunday. Office staff and scheduling folks over the phone were incredibly accommodating and helpful.

Anna C.  |  Expérience générale 
Évaluation :
5

Everything went smoothly when I picked up my U-Box. They had plenty of room to safely load my belongings. Everyone was extremely helpful.

Michelle S.  |  Expérience générale 
Évaluation :
5

Great service. Thank You so much.

terry j.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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