Customer Reviews for U-Haul Storage of Hattiesburg

Évaluation :

5

Excellent service!

Évaluation :

3

The young man working in the office was both courteous and helpful. He should be commended for his professionalism. The 10' truck I used had an AC that did not operate correctly.

Évaluation :

4

Staff was very helpful at the end. My items were damaged due to water somehow getting into the unit. It was never fixed although it was reported 2 years ago, so I just had to move out. The staff was very helpful during move out. Everyone was very kind.

Évaluation :

5

The staff was always professional and courteous. Anytime I had a question or concern, it was addressed effectively.

Évaluation :

4

N/a

Évaluation :

1

For starters you should insure that the trailer you rent out is empty and not full of someone else's furniture. I left with a trailer from you only to find out once I got to my loading destination 40 miles away that the uhaul trailer was still full of someone else's furniture, after arguing with uhaul they finally sent a new trailer to me causing a 4 hour delay in my loading and leaving for my destination. Once I got to my drop-off point for the trailer I find nobody to turn the trailer into and the contact number being not a good number.

Évaluation :

3

Truck taillight out on driver side. Headlights extremely dim, made night driving difficult. Truck was filthy. Driver side door would not unlock with key, had to crawl over from passenger side to unlock. Was not even our original equipment choice. After being told it was available, we drive there and found out it wasn't available. This made our moving time longer and MORE EXPENSIVE.

Évaluation :

2

The places needs a upgrade/update and better security and lighting

Évaluation :

1

The u haul on 7th street in Hattiesburg MS was the worst. I'm an easy going guy, but the lady working the desk was a nightmare to deal with. She's one of those people you would just rather not deal with.

Évaluation :

5

The road that you turn off 7th street onto has a lane with sign return equipment. I always take the other because I'm not returning I'm picking up. Maybe a new sign that says office and return equipment or just says U/haul?

Évaluation :

4

Storage was great. The truck I rented from the place was not. The contract with the rental was not clear. The paper contract I received said one thing and the text I got said another. Waiting for a call back to the dispute I made even tho I've spoke with several people.

Évaluation :

5

Online set up is easy and simple! Met by fast friendly service when picking up the rental and return!

Évaluation :

5

Extremely helpful and friendly

Évaluation :

5

Great service!!

Évaluation :

1

Break light out Drivers door didn't shut all way Cigarettes ashes everywhere Smelled oil gas inside.. Would cut out when going up hill Gas mileage was TERRIBLE

Évaluation :

5

Awsome plase very friendly

Évaluation :

5

Excellent customer service and great equipment

Évaluation :

5

Great Experience

Évaluation :

2

Could use some customer service training.

Évaluation :

5

Incredible service

Évaluation :

1

We were informed that if the vehicle was filled back up on gas that we would not have to pay for the 0,89 per mile. We filled it up and still had to pay.

Évaluation :

5

The clerks was awesome very friendly and assisted me in every way possible they was so nice smiling and offering everything possible Very good customer service

Évaluation :

4

Staff was great

Évaluation :

5

Great and convenient friendly people very helpful Great prices

Évaluation :

5

Have a nicer employee on the job site

Évaluation :

5

The CSR was a young man, and he was very respectful and courteous while providing excellent service.

Évaluation :

5

You need at least two staff members on site. If there is downtime one could be cleaning the office space where customers enter. It could have been more organized. The customer service was great.

Évaluation :

2

We had to throw out over half our stuff due to mold, animal pee, and rat/mouse feces.

Évaluation :

5

Great Customer Service. Keep Up The Good Work.

Évaluation :

3

Just more pest control would be helpful

Évaluation :

5

The rental went smoothly with no problems and friendly staff.

Évaluation :

5

Great team, awesome customer service and understanding of the stress of moving. I will recommend this location to everyone.

Évaluation :

5

Improve the customer parking at this location. The office is surrounded by storage units and it's like a maze or a jigsaws puzzle for multiple customers to park. There are a few locations located in Hattiesburg. I have always wondered there are many facilities and one worker at these locations. Delaying time to quickly meet their customers needs, without everyone growing impatient. I was fine but that was my observation.

Évaluation :

5

The lady that help was was very friendly and nice she keep up the good work she doing

Évaluation :

4

You cannot check in after hours if you don't have a smart phone.

Évaluation :

5

Again. Great customer services!!

Évaluation :

5

S.O.

Évaluation :

1

This was the worse experience I had with renting any type of truck. First, the truck was not available eventhough I specfically booked this truck in advance and mentioned that I need it at a certain time. I get to the pick up and nothing is there. 4 hours later, I receive the truck but not the autotransport. The next day, I was scheduled to be in town for my schooling, Because of Uhaul I got completely screwed over. I was late for my first day of college and had to pay someone to drive my car there THIS IS WHY I HAD THE AUTOTRANSPORT booked. During drop off, the location they gave me was the wrong one. Finally, when I found the right location, I got even more screwed because the drop off key box was nowhere to be found.

Évaluation :

3

I returned the moving van with 13 extra miles than allotted which I was charged for. I explained the situation to the individual at the drop off location only to fall on deaf ears. At that time I also explained the van was returned with over a 1/4 tank more than at the pick up location. I was told U Haul no longer gave credit for the additional fuel when the vehicle is returned. If I'd know this the extra fuel would of been a lot less. Seems like U Haul is double dipping on the extra fuel and also the added mileage charge.

Évaluation :

1

The Uhaul dealer was so busy that he asked people returning the trucks to leave the keys and said he would email the receipt. He never did. The next morning, the dealer thought the truck was gone because the worker did not check the vehicle in. I had to spend hours of my time on the phone and then eventually driving to the dealership to watch security cameras with the GM so she could verify my story. Eventually it was determined the employee entered the wrong truck number and all was corrected. I cannot get my time back that was wasted. What a horrible experience and company.

Évaluation :

1

I had several problems from the representative being unable to find my reservation (which caused me to be late to the place I originally intended to pickup from because he closed and was VERY rude) to them charging me for gas after I had already refilled the tank to the level it was at when I got the truck. The first rep was not welcoming to the other customers as they came in, and I had to stand in line unacknowledged for 20-30 minutes. It was only the second rep, Will, who greeted those in line and was friendly and helpful. I really hope I NEVER have to do business there again.

Évaluation :

4

Please work on reservations and spacing, because I was upset because I made a reservation never got a call and I moved the next day added stress and everything but it all worked out.

Évaluation :

5

The office person was really nice! When I could not get my move done within the 24 hour rental period the person I called on the phone was very nice and helpful! Overall my experience with UHaul at this location was excellent!!

Évaluation :

3

My husband got wet while driving. Either someone tried to break in the truck or they tried getting in because they locked the keys in it but the frame around the window area was bent and had damage. You can visible see.damage. The tire light stayed on because some one had a flat and didn't reset the sensors. Will not rent again.

Évaluation :

5

Extremely wonderful staffing.

Évaluation :

3

The lady gave me her undivided attention and acted as if she cared about the service and information she was giving me.

Évaluation :

5

Just keep up the outstanding work!

Évaluation :

5

extremely helpful and nice staff.

Évaluation :

5

Nothing but keep up the good work

Évaluation :

5

The employees weren't very inviting, they weren't rude or mean either. I just didn't feel welcomed there.

Évaluation :

5

100 % happy and helpful maybe because it is a official uhaul location

Évaluation :

5

Very courteous and helpful individual.

Évaluation :

5

Ms Belinda was very helpful professional and very friendly and was generally concerned about my needs

Évaluation :

3

It would be nice if the facility opened at 7 a.m., and the program to check in to get my keys early for the truck was not working. Then when they opened we went to the boxes I was supposed to get my keys from and there were no keys in the box.

Évaluation :

3

There is no actual security gate limiting property access. The initial unit we were offered (and declined) was actually frightening...dark, did not seem each space was secure as someone could climb over the dividing walls. The outdoor access unit had a bit of a moisture problem, but we worked around it. There was nothing damaged when we cleared the unit, either by water or pests. Overall, we are satisfied with our experience. The people are the greatest asset.

Évaluation :

5

Will is great!! Very professional and willing to go beyond the call of duty! He waited for us to arrive slightly after hours to get our unit number when we delivered the truck. This is the best office with the best l, friendliest & helpful staff who are always smiling. I live in petal but I'd rather drive the distance to you guys than anywhere else - staff means a lot & you've got the best. Thanks again! Dorraine Thompson

Évaluation :

5

U-Haul help my family in time we needed..I was Bless U-Haul open doors to help us .Thanks U-Haul.☆☆☆☆☆.

Évaluation :

1

I was told that the facility was climate control which is what I wanted but it was not. The main door was left open all day for heat and humidity to come and go. The doors to some of the units were rotting. There was no inside lighting. There was standing water outside the door of my unit. There was also no AC unit to provide climate control environment, yet I was charged for a climate control unit. I will never do business with U-Haul again. This facility was a disgrace and very poorly maintained. I removed my belongings before a month was up because of the poor state of this facility.

Évaluation :

5

Well found out the Tow Folly damaged my car, Associate told me the straps were put on wrong. So ill be contacting Uhaul to discuss getting my vehicle fixed. It sounds terrible both front tires. I'm suppose to start work Monday and I'm afraid to drive it. So please have someone contact me, I need a rental until its fixed. Merci

Évaluation :

1

The facility was in poor repair and look like it had flooded many times before. There were also no lights inside the storage unit itself. It was dark in there and I had to use a flashlight to load my belongings inside. The wall upper walls were covered in rotted paneling wood and the door to the unit was lopsided and hard to open and close. Out of all the units I've used over the years this was the all-time worst. It was also raining when I unloaded my belongings and it looked as if the rain water was going to enter the bottom of the building as it kept rising. Definitely a flood hazard due to poor drainage. I would have continued to shop around but was in a crunch to find a last minute place for my belongings. This is an issue that needs to be resolved by the U-Haul company itself not the employees.

Évaluation :

5

The staff was very helpful and friendly! I would definitely recommend 7th st Uhaul over the others.

Évaluation :

5

The unit I rented didn't have a light and had a hole in the wall before I rented it we discuss my bill being due on the first of the month not the 28th due to me being in the military and how our pay falls. They waived the late fee once. Overall my experience was great. I still have two unit one In Kenner LA and one In CO .

Évaluation :

5

Nice staff understanding to my needs

Évaluation :

4

It was ok.

Évaluation :

3

The staff is not very friendly! They also do not pay attention to detail! I gave the employee a four dight pass code! She got it wrong, and every time I went there, had to deal with the alarms going off! Could not wait to get my stuff out of the storage, so I did not have to go back there!

Évaluation :

5

I've drove some sorry trucks, but this 6,8mpg piece of crap has to top them all ,it rides so rough u barely can sit n the seat, I had damaged and scratched furniture,.it rode so bad it shook the padding off ! The people I dealt with r tops.

Évaluation :

3

I've been with Uhaul little shy of a year . I must say the employees are phenomenal .Sadly, I had to trash all of my things due to bad mildew and mold . My unit stayed wet and infested with ants.

Évaluation :

1

I was told I could leave the rental from a different location and upon rentural of the truck. I was told that if I left it at a different location I would be charged a outrageous rate. Very disappoin

Évaluation :

5

no problems

Évaluation :

4

This survey would benefit if the answer options are strongly agree, agree, strongly disagree and disagree, instead of just yes and no

Évaluation :

2

I made a reservation online. When I arrived at the storage facility I had to go through the entire process again. The size I was initially given wasn't what I selected online.

Évaluation :

5

The agents were very helpful in explaining everything. Nice clean truck. Friendly service.

Évaluation :

2

Unit was damaged and Jonathan, manager at that time, failed to contact me that my Moms urn was broken and several childhood mementos were broken. The staff was great but management was horrible.

Évaluation :

5

no comment

Évaluation :

5

You are the best of the best. We appreciate your lovely reception and overall services. Keep it up

Évaluation :

5

I was very happy with my storage unit but renting a box truck was a nightmare! I will NEVER ret another box truck from uhaul!

Évaluation :

2

The manager Jonathan was super nice. If you need ANYTHING done he is the one to see.

Évaluation :

1

First of all when I make a reservation for something I expect whatever I reserve to be there when I need it. It took me two days to get my stuff moved because they gave a truck I reserved to others.

Évaluation :

5

Had an issue and the staff worked with me to help get my issue fixed. They were nice and understanding.

Évaluation :

1

I just as supposed to have a free first month of storage and was charged $82,9 at selection of my storage unit. I made my reservation online and have the proof but that didn't matter.

Évaluation :

5

I had the best customer service. Mr. Jason Walley went above and beyond. He had the best attitude and informed me of everything I needed to know about the storage units and Uhauls.

Évaluation :

5

Amical

Évaluation :

5

Due to a glitch in the system, I thought I had lost all of my belongings. The staff at uhaul took care of it with no problem! Thank you, customer service representative and the staff at the facility!

Évaluation :

5

I love using uhaul

Évaluation :

2

The guy that works there is very rude.

Évaluation :

1

Never again. This facility is the worst storage unit I've ever used.

Évaluation :

5

Truck doors need lubrication bad. Also the ratchets on car dolly need lubrication. Tail light on dolly falls off.

Évaluation :

5

It's a secure storage. Thank you.

Évaluation :

3

Staff was helpful and friendly but it needs regular cleaning of spiderwebs, dust and dead bugs. Had I not been pressed for time I would have gone elsewhere. I would recommend with caution.