Customer Reviews for U-Haul Storage of Hattiesburg

726 évaluations

1303 W 7th St   Hattiesburg, MS 39401
(2 Mi E Of University of Southern Mississippi)

(601) 544-7856

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(601) 544-7856

1303 W 7th St
Hattiesburg, MS 39401
(2 Mi E Of University of Southern Mississippi)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Had to come to this location because the lady at Rawls loop road cussed us out and locked us out after we requested help to unload the trailer.

JOSHUA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI P. 
Évaluation :
5

Everything was smooth

Kenneth T. 
Évaluation :
5

Experience was great. Staff was top notch.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

Not located in a very nice part of town, road under construction.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio N. 
Évaluation :
3

At first they said I had to return the truck back to Hattiesburg but my reservation specified returning the truck in my new city (Asheville, NC). We had to cancel the reservation and create a new one. It was timely and inconvenient but the site manager was kind and helpful.

Penny W. 
Évaluation :
4

Why change my drop off location? Why can't I go to the nearer one, the one that I chose?

Donald H. 
Évaluation :
1

Customer service please call me. 601-402-1661 I will explain why I'll never use this location again.

Joy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron C. 
Évaluation :
5

This location is very hard to find. GPS sent us around in circles and just had to depend on our senses.

Kenneth B. 
Évaluation :
1

They never answer their phone. It would transfer me to the national 800 number only to be told that I had to speak to the local rental location which would of course not answer their phone.

Stuart S. 
Évaluation :
2

We had to drop off the truck late at night although We dropped it off earlier than scheduled. This place is in the middle of a neighborhood, it's dark and not inviting at all.

kelli G. 
Évaluation :
2

Myself and several other customers went to pick up our truck, having reserved them, only to get there and they didn't have them.

Tammy U. 
Évaluation :
5

Staff was great I been in Hattiesburg all my life an never new the place was there But the staff go over an beyond for costumers thank u so much

Angela J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HERMAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH L. 
Évaluation :
4

If I were just renting a truck again I'd use the haul on the other side of town. It's in a better location.

Travis A. 
Évaluation :
5

Check the windows of the cargo van. They were very hard to roll up and down or didn't move at all.

Heidi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela R. 
Évaluation :
1

I was told that the facility was climate control which is what I wanted but it was not. The main door was left open all day for heat and humidity to come and go. The doors to some of the units were rotting. There was no inside lighting. There was standing water outside the door of my unit. There was also no AC unit to provide climate control environment, yet I was charged for a climate control unit. I will never do business with U-Haul again. This facility was a disgrace and very poorly maintained. I removed my belongings before a month was up because of the poor state of this facility.

JERRY R.  |  Expérience générale 
Évaluation :
4

This is a review of U-Haul, the company, not the local store front in either Hattiesburg or Petal, Mississippi. I attempted to rent my truck using the app. I got confirmation on the app and the “guarantee” that my equipment would be available. I checked with the location Friday before the Saturday I was supposed to pick up, they said they would not have a truck in time Friday afternoon for me to pick up with the app Saturday morning. I was also guaranteed that I would have a utility dolly and an appliance dolly. I had the utility dolly but not the appliance dolly. I rented that from the Petal, Mississippi location, Storage Choice. Doug Smalley went above and beyond to help And I accidentally left a negative review on his site. Storage choice in Petal, MS is where you want to do business. I don't know that I have any problems with U-Haul rental and storage on W. 7th St. in Hattiesburg, I do have a problem with U-Haul. When I returned Saturday night and attempted to return the equipment on the app, the app was going to charge me full price again. I had paid it that morning. When I called U-Haul Sunday morning, the lady assured me I would be charged the 20 $fee, said it was in my contract! It was also in my contract that I was guaranteed to pick up at 6:00 AM Saturday morning. That did not happen. UHaul hung their local store out to dry on this one. When I got there Saturday morning, best case was that I would leave 90 minutes after my original time. The equipment was broken down. The lady there at the W. 7th St. location in Hattiesburg, got me another truck, and I left a little over two hours after my original time. My problem is with U-Haul's attempting to charge me a 20 $“convenience fee“ because I did not check in on the app and allow them to charge me twice on that equipment. I have said I would never do business with U-Haul again, I will absolutely do business with Doug Smalley in Petal, Mississippi at Storage Choice. I accidentally left the negative review with Storage Choice and Petal, completely accidental and I apologize to Doug.

Frank L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina M. 
Évaluation :
3

I originally made my reservation for Meridian- was told the night before my move that there wasn't a van for me and I would have to drive to Hattiesburg to get one. The person that I spoke to on the phone at the regional dispatch was very insensitive and rude. I will not be using UHaul again.

Richard N. 
Évaluation :
3

No one was there to assist me. I have been trying to call U-Haul for 2 days and 5 attempts. I can not get through.

Kelvin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd J. 
Évaluation :
4

The guys that cleans and moves the truck is very very customer service friendly

Brittany G. 
Évaluation :
5

Well found out the Tow Folly damaged my car, Associate told me the straps were put on wrong. So ill be contacting Uhaul to discuss getting my vehicle fixed. It sounds terrible both front tires. I'm suppose to start work Monday and I'm afraid to drive it. So please have someone contact me, I need a rental until its fixed. Merci

Christine G.  |  Premières impressions 
Évaluation :
5

Customer service was great from pick up to drop off

Coralisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon M. 
Évaluation :
1

The facility was in poor repair and look like it had flooded many times before. There were also no lights inside the storage unit itself. It was dark in there and I had to use a flashlight to load my belongings inside. The wall upper walls were covered in rotted paneling wood and the door to the unit was lopsided and hard to open and close. Out of all the units I've used over the years this was the all-time worst. It was also raining when I unloaded my belongings and it looked as if the rain water was going to enter the bottom of the building as it kept rising. Definitely a flood hazard due to poor drainage. I would have continued to shop around but was in a crunch to find a last minute place for my belongings. This is an issue that needs to be resolved by the U-Haul company itself not the employees.

JERRY R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ravic R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

S.O.

zepharah J. 
Évaluation :
2

I road around 20 min then called the unit and asked the lady to give me directions and she only told me she was close by the AT&T store. But never once said the road was blocked with detour signs and that I had to go around them. When I arrived the guys told me there was no woman working that location

SHERIAL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANTEAU H. 
Évaluation :
1

This was the worst possible experience imaginable. My 7am reservation for a 15' truck was far from being honored. I wasn't offered any solution other than to come back at 10am. Meanwhile I received a call telling me that a 15' truck was available, that I had to be the one to pick it up from its holding location over an hour away. Once I came back at 10, the employee offered me either a 15' truck or a cargo van, both of which needed to be returned in less than 24 hours. Mind you, I was moving to another state so this was obviously a horrible solution. Next, I was finally offered a 26' truck for the cost of the 15'. I mean, I suppose this was fine but 26' is quite the overkill for a one bedroom apartment. I was finally able to get on the road around 4pm. I pulled into Birmingham well after my storage unit facility closed, forcing me to upgrade to 24 hour access which wasn't an available option until the following day. I had to drive my 26' honker of a truck 20 minutes out of the way to stay with someone in town, having to figure out how to park basically a big rig on a residential street. Needless to say, the next morning was just a bad. It had heavily rained the day before causing this monster of a Uhaul vehicle to now be stuck in the mud. Uhaul dispatched a tow truck after being on hold for well over an hour. I had to wait another almost 2 hours for them to get here to help me get unstuck. Then, what do you know? The Uhaul insurance that I so dutifully paid for didn't even cover roadside assistance. What was supposed to be an early, day trip of a move turned into the most nightmarish, expensive 48 hours full of inconvenience, all of which could have been avoided if my 15' truck at 7am was available from the beginning. Also, please tell Belinda Bull in Hattiesburg to have a better attitude, or better yet, any sort of attitude.

Whitson R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine B.  |  Expérience générale 
Évaluation :
3

Clean communication on the renting and return process. If a first time person came in with the lil understanding i received from the male employee i was giving. And stuff added to my account i didnt need or say

kendrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin B. 
Évaluation :
3

I reserved a truck in Meridian, MS - the morning before, I was called by U Haul Jackson, MS office to tell me I would have to drive 90 miles to pick up the truck in Hattiesburg. Even though I had a paid reservation from 2 weeks earlier. Not good business!

Nancy T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CLIFTON B. 
Évaluation :
3

They need to get their reservations under control. We reserved in laurel and then was referred to Taylorsville and then to Hattiesburg. I estimated 120 miles for the laurel reservation and us moving our stuff. So the fact that I had to go to Hattiesburg added 60 extra miles to my bill. Plus it is so stupid that you can't drop the uhaul off at an alternate location that may be closer to you. I had a terrible experience with the actual “uhaul” policies. Not the actual location. Plus I was charged 39,95 to keep it an additional day on Sunday. But Sunday when I called to see if I could keep it til Monday I was told it would be an extra 142!!!!!??? Why is this? Why did I have to pay 100 dollars over what I was told originally. Also we paid for the extra insurance which was suppose to be 18 dollars and was charge 84 dollars for 3 days for that extra insurance. Needless to say, we will not be renting another uhaul unless it can be picked up and dropped off at different locations or pick up/drop off is miles away from the moving location.

Ryan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brant M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel G. 
Évaluation :
5

The dropoff location was blocked by road construction and I had to drive around to find out how to get to the location. Once I found a way to the location it was easy to drop off and the location was well lit!

KELVIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerald M. 
Évaluation :
1

this location drop off is a joke . the two trucks i reted was parked side by side, the truck i dropped off to this person says the truck was 5 miles over the allowed milage for my move. first let me say, i was suppose to get a 26 ft truck, which a 26 ft truck was there but for some reason i couldnt get the truck even so i had reserved a26 ft truck 2 or 3 days a head of time, so i got a 20 ft., finally. we were running about 3 to 4 hours behon because of u haul.. ok thats the 1st truck, now the 2nd truck also a twenty ft truck.when i set my appointments, i was with the understanding both trucks would be returned to the same retun station, oh no, the one at station 1 told me if i brought the other truck to him i would be hit with some high charges. not very nice..so all of the trouble u haul caused me, was not taken under considerration, but i wont forget it. A REAL MESS

douglas I. 
Évaluation :
5

This store helped me straighten out the mess. Thank you for all your help.

jeff A. 
Évaluation :
4

The manager was friendly. Overall uhaul customer service is garbage. There was no option for me to extend rental online and no one answers the phone. No one answered my attempt to chat either. Terrible customer service. I only got a call 24 hours later from a separate office after the rental was already late.

Rodolfo G. 
Évaluation :
3

Fill the U-Haul up with gas.

Spencer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Very nice people.

Ray K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jefferey w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quill B. 
Évaluation :
5

The ladies at this location were extremely helpful in a difficult situation. They saved the day!

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrell W. 
Évaluation :
5

The staff was very helpful and friendly! I would definitely recommend 7th st Uhaul over the others.

KATRINIA B.  |  Premières impressions 
Évaluation :
5

Mrs Belinda was super friendly and helpful in Mississippi.

Brad B. 
Évaluation :
4

My van wasn't clean and it smelled horrible! Dog hair was everywhere and smelled like dog poop ðŸ'©!! Told the manager she acted like it didn't even matter

KIMALA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chasity B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

No complaints.

Martha P. 
Évaluation :
5

The unit I rented didn't have a light and had a hole in the wall before I rented it we discuss my bill being due on the first of the month not the 28th due to me being in the military and how our pay falls. They waived the late fee once. Overall my experience was great. I still have two unit one In Kenner LA and one In CO .

John S.  |  Expérience générale 
Évaluation :
1

What a ripoff they had no gas in it and charged me for it

Cynthia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
1

I went to n from Purvis which lady stated that 40 miles would do but ended up going over n took deposit some bull crap

ashley S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAINE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P.  |  Expérience générale 
Évaluation :
1

The uhaul van was left dirty,and I don't like how they handle business

Cherri F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chynna T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

Fix the Uhaul App

Nekesha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett H. 
Évaluation :
3

Price too high. Not able to pick up at preferred location. App never works because location could not be found by gps.

Erik N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYCHELLE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B. 
Évaluation :
5

No improvements to recommend. I had come to U-Haul after a nightmare experience with Budget and was blown away by how much better U-Haul handled my request and by the superior maintenance of the vehicle I was given.

Richard M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda W. 
Évaluation :
3

People were nice but due to an honest mix up I got a dirty van with a low tire and there wasn't a dolly to rent that would've made my move so much easier. All in all it was ok.

Sean M. 
Évaluation :
5

Nice staff understanding to my needs

John S.  |  Premières impressions 
Évaluation :
4

Staff was extremely courteous and helpful. The truck could have used a cleaning on the interior.

Christopher W. 
Évaluation :
5

Not a thing the gentlemen was very professional

Wanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hang T. 
Évaluation :
3

when I picked up the trailwr on Fri. I notice a big sign on propane take that refills are avdilable 7 days a week. when I returned on Sun. with my tank, was told that a e efill was not available

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
1

I was supposed to pick up on Broadway Drive when I arrived they had given my trailer away. Then they sent me to seventh Street. As I drove down the street after picking up a smaller trailer because the trailer that they had that was my size had a flat tire, the trailer fell off of the hitch because the employee had not tightened it enough.

Timothy C. 
Évaluation :
4

It was ok.

Aron B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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