Évaluations des clients U-Haul Storage of Hillsboro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Hillsboro

Cote générale :

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CLAIRE MORGAN B.
Évaluation :

Not a Thing

RANDY R.
Évaluation :

Pick-up and drop off like usual was Painless and trouble free.

Richard C.
Évaluation :

You need onsite parking for customers to leave their vehicles while they are renting a truck.

Stan C.
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Le client n'a pas laissé de commentaire.

JAMES S.
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I rented a 9x5 trailer and had a pleasant experience. The only thing that would have made this an excellent rental would be if I could have dropped the trailer at a different location. Thank you I will be a returning customer in the future.😊

JOHN RAY H.
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Trailer was clean but when I got home there was a15.00 cleaning fee on my visa. When talking to the guy there was about 5 leave on floor said he would take care of it.no mention of cleaning fee.

Stacey W.
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At pick up, the Employee was wearing his mask below nose, then at chin making little effort to pull it up. It was clearly stretched out and too big on his face. At drop off, two different employees were there and not wearing masks. When I got out of the car to drop my equipment, they pulled them up but were below their noses. I find this unacceptable. I wore my mask properly out of respect for the safety of the employee helping me. I should have been afforded the same.

Ernie T.
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They told me the dolly i rented was in the truck but there wasn't any, I called them about this and they still charged me for.

JASON T H.
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Le client n'a pas laissé de commentaire.

Camille E. | Expérience générale |
Évaluation :

Hands down this was the best storage unit place we have ever used. I will be returning when I need a uhaul or storage

JAMES P.
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Very tight turnaround area between storage areas.

Ryan M.
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The truck ran horrible and the drivers door wouldn't close all the way kept opening while driving

KEVIN J.
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Very professional and friendly

ERIC B C.
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Le client n'a pas laissé de commentaire.

BRIAN K.
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Awesome service, would highly recommend!! Stay safe!

Eric D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jitendra B.
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Very pathetic and highly disappointing experience. The representative was super rude on a phone call. Felt like they do not care about customers.

Sarath M.
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Le client n'a pas laissé de commentaire.

MARK EDWARD B.
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Le client n'a pas laissé de commentaire.

Sam R.
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Le client n'a pas laissé de commentaire.

Kristen L.
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Everything went smoothly!!

KRISTIAN BALE T.
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Le client n'a pas laissé de commentaire.

Mark W.
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A little tough getting in/out of the parking lot but overall great, easy rental.

Thomas G.
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Continue doing what you guys are doing!!! Treating the customer as important as your own family.

john F.
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Le client n'a pas laissé de commentaire.

Daniel M.
Évaluation :

The staff, especially Megan, super helped my husband and I. I was rude to her one day when she called to check that we had everything we needed. She handled this “Karen” really well that even later, I realized how rude I had been and knew I needed to apologize. She killed it! 👍🏼 Thank you Megan for being amazing!

JOSEPH EDWARD G.
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Le client n'a pas laissé de commentaire.

Martin C.
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Parking was a bit challenging

DAVID G.
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Le client n'a pas laissé de commentaire.

KEVIN J.
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Every one was freindly and professional!

STANLEY EDWIN G.
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Le client n'a pas laissé de commentaire.

Sean S.
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The charged me 2 days after I paid them in full another $45.17 when I ask them to explain what it was she couldn't and then I asked for a manager she acted rude and said I am the manager ... I just opted to go through my bank and dispute it they said Obviously an error on U-Haul's part

Mario P.
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Le client n'a pas laissé de commentaire.

BEVERLY MAGALLON G.
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Le client n'a pas laissé de commentaire.

JOHN K.
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The woman at the front desk was unorganized and scatter brained. She started helping me and then stopped mid way through to ring someone else up then came back to me. None of the equipment was working so she typed in my cars info and then she took a picture of my license with her personal phone and said she would delete it but I did not see her do it. She also gave me keys and told me the truck was parked around the side. After I tried every 10ft truck with the key I then had to go stand in line again to tell her I couldn't find it. It ended up being in the back being worked on. My pick up experience was bad and took 45min from start to finish.

Marci R.
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Le client n'a pas laissé de commentaire.

Randall M.
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Le client n'a pas laissé de commentaire.

STACY DEAN O.
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Both counter staff and the lot staff were quick friendly and professional. Thank you.

Amber L.
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Everyone who helped me was very nice, but I am not impressed that the location has no policy to credit me for the extra gas I put in the truck. You'll charge me $4/gallon if I put in too little-but keep the extra without compensation if I put too much. Not cool.

MATTHEW K.
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Staff was very helpful and accommodating!

COREY RAY W.
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Le client n'a pas laissé de commentaire.

Dana B.
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Le client n'a pas laissé de commentaire.

Edward P.
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Le client n'a pas laissé de commentaire.

Jim C.
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Le client n'a pas laissé de commentaire.

Ravi P.
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Le client n'a pas laissé de commentaire.

Roy R.
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Le client n'a pas laissé de commentaire.

RICHARD LEE B.
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Le client n'a pas laissé de commentaire.

Camille E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

STEVEN ROGER B.
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Far too much information is required to rent a tow dolly--emergency contact information? You have my credit card and driver's license number. I'm not working for you, so such information is simply invasive. Specific model of my truck? What difference could that possibly make? Rating of my frame hitch? I'm taking responsibility for the equipment; let me get in, get out, and get on with life. The amount of information required makes me determined to go somewhere else next time.

eliisa T.
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Le client n'a pas laissé de commentaire.

Michele D.
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Maybe tell people that they need to take pictures for after hours drop off when renting the vehicle We put the keys in the box then realized that we were supposed to get pictures.

Kristal H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Cody R.
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They were so helpful when the truck that I reserved didn't come back to the location. Very accommodating and curtuous.

Amber Y.
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Le client n'a pas laissé de commentaire.

Jamie M.
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Excellent customer service.

Cristil D.
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Le client n'a pas laissé de commentaire.

Patti N. | Expérience générale |
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This storage facility is easily accessible and conveniently situated for quick loading and unloading. I Love the keyless security check in and check out. The Attendants where all pleasant to speak with, helpful and knowledgeable.

BRANDON MARTIN P.
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Le client n'a pas laissé de commentaire.

Matthew B.
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The truck wasn't ready or even set up in the 24/7 system when I arrived. I had to wait for the employees to arrive before I could get the truck I rented. It took almost an hour out of my moving day to do this. It was frustrating.

Ken P.
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Le client n'a pas laissé de commentaire.

James P.
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Good customer service staff

Heather H.
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The employees kept calling me during my move to ask when I was returning the truck/trailer even before it was due. I told them the first time it would be back no later than the 5 days I was allowed but since I was driving from az to Oregon I did not have an exact day/time.I asked them to stop calling/harrassing me but they did not.

Carl M.
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Reprimand the jerk clerk who treated me like garbage from start to finish. I have had many experiences with U-Haul and all of them have been very positive until today. The clerk was absolutely terrible, argumentative, unhelpful and frankly unprofessional. His response to every concern I had was that it was not his problem or that I had to get over it. In the past I have rented equipment at the Cornell Rd Hillsboro location often in the past, they even put the trailer hitch on my car and I have done business with many of your other locations a number of times but I will not be returning to Cornell Rd Hillsboro. Thank goodness there's still the Silverton Road location in Salem. Otherwise I would have become a Penske man today.

TOM MICHAEL S.
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U-Haul rep was very knowledgeable, courteous, & quick. Unfortunately, I didn't get her name.

Peter H.
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The Hillsboro location was great. Very helpful and quick getting us checked out and on our way.

Lisa O.
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I originally had drop off location a couple of miles from my location but they changed me to an hour and a half away. they gave me $25 (I haven't seen it yet) for gas in the truck but no compensation for my car that had to go to get me back. Not happy!

PETER C P.
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Le client n'a pas laissé de commentaire.

SAMANTHA M.
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I booked a 24 hour 6:45 pm - 6:45 pm. When I picked up the trailer I was told it had to be back by 5pm or id have to rent it for an extra day. Why did you allow me to book a 24 hour. Was this a bait and switch? I had a 7 hour round trip to make meeting an elderly gentleman to buy his motorcycle. I had my day planned to be back by 6. Thankfully the gentleman met me earlier. This however wasn't even the worst part. The lady at the counter was SICK and handling my cards and paperwork. In these times you are allowing your employees to come in OBVIOUSLY sick. Had a cough, sniffles and very obvious was difficult for her to breathe.

DANIELLE YVETTE W.
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Le client n'a pas laissé de commentaire.

WILLIAM D W.
Évaluation :

Staff the location. It is not generally available by phone, as the one or two staffers are entirely occupied with store traffic. Similarly, check-out and check-in are slow, due to lack of personnel in busy times. Most of the people I speak with are working long shifts due to this lack. Give your web site a thorough review for usability; I would have done most of my work through UHaul.com, had it been easily navigable. Once I get attention from the store personnel, the experience is excellent: they are friendly, caring even under stress, and competent, even with aged equipment.

MARIO C.
Évaluation :

Nothing the process you guys have is excellent

ROGER A V.
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Very fast checkout process. No change recommended.

JOEY L.
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Le client n'a pas laissé de commentaire.

Shellie B.
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Le client n'a pas laissé de commentaire.

John D. | Expérience générale |
Évaluation :

This UHAUL storage facility is by far the best I’ve experienced in the Beaverton/Hillsboro area, and I’ve used 3 other facilities in the area. They are professional, knowledgeable and helpful in every way you can think of. Their supplies are always well stock and their prices are competitive if not better than the other stores that offer moving supplies...HD...I enjoyed doing business with them and would HIGHLY recommend this store to anyone! I’ll even stand out front with the sandwich board or flags to tell everyone to come on in!!! Thanks everyone at U-Haul Storage of Hillsboro.

Bruce M.
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Le client n'a pas laissé de commentaire.

Cilicia P.
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I reserved a 20' storage unit. I called to verify it. But--when I got there, it was not reserved for me and that size was not available. I m very unhappy about that.

Kate J.
Évaluation :

I did the virtual pick up, took photos as requested and then received a comment back “REMOVE YOUR MASK!!!” - which I felt was a little rude considering it was the first time she was telling me what was wrong with my photo. The employees inside were not helpful and acted like I do this every day. I don't know procedures that's why I was asking questions. This was an awful experience and I'm glad I don't have to do this all the time.

Cody S.
Évaluation :

Put too much gas in. Still had to pay full price. You're welcome

Dan G.
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The vehicle was in perfect condition. We chose to have two dollies and one refrigerator approved hand truck to help with the move. It was well worth the price to be able to move so much in so little a time frame.

kip K.
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Le client n'a pas laissé de commentaire.

Jeffrey F.
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No improvement needed

Catherine P.
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Le client n'a pas laissé de commentaire.

dale w. | Premières impressions |
Évaluation :

The staff was amazing! Seriously, we genuinely appreciate how friendly and helpful the lady at the front was who helped us. Thank you!!!!

Debra D.
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Le client n'a pas laissé de commentaire.

Mehran H.
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Le client n'a pas laissé de commentaire.

LORENZO A.
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Le client n'a pas laissé de commentaire.

Bradley D.
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Le client n'a pas laissé de commentaire.

Clinton T.
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Le client n'a pas laissé de commentaire.

Katherine F.
Évaluation :

Have all the equipment in one place

Kevin H.
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Le client n'a pas laissé de commentaire.

Katharine R.
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Overall amazing experience however there wasn't much clarification nor conversation when picking up the rental truck. I wasn't advised that nobody would be coming out to inspect the truck or inquire about any issues that we may have noticed.

Kimberly Q.
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Le client n'a pas laissé de commentaire.

MATHEW SIECKMAN L.
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Le client n'a pas laissé de commentaire.

Kevin J.
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This location is definitely a great example of customer service.

Keri C.
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Le client n'a pas laissé de commentaire.

Karthik S.
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Le client n'a pas laissé de commentaire.

MICHAEL KENNETH H.
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Le client n'a pas laissé de commentaire.

RAUL CHRISTIAN M.
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Excellent, truly excellent customer service!

Eric C.
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Le client n'a pas laissé de commentaire.

VALDENE MARIE LE V.
Évaluation :

Process was easy . Employees were friendly and helpful

Kei H.
Évaluation :

its very Convenient. Thx!

Sheila P.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandy H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David H.
Évaluation :

Online app check-in is a complete disaster. Multiple times through the process and it would crash and start over. Staff at the location we're extremely helpful in completing the process.

WILLIAM K.
Évaluation :

Went well, thanks

Jocelyn B.
Évaluation :

Easy process! Got what I needed and bright it back with I problems

Jesse H.
Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca A. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Tami K. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

juli f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Arlene G. | Expérience générale |
Évaluation :

Great customer service at this location, always helpful. Would definitely recommend this facility

JAMES D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ashley D. | Expérience générale |
Évaluation :

Thank you!

Jeffrey B. | Premières impressions |
Évaluation :

Jacob from Uhaul located deveral 10x10 outside axcess units @ your location Jared - welcomed me and secured a unit Our standing support by everone Cheers Jeffrey Baxter Onegoodcarpenter.com

CHRIS S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Naomi R. | Expérience générale |
Évaluation :

I chose average instead of excellent due to the wait time in line and on the phone.

Jon M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ray F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer H. | Online Move In |
Évaluation :

Staff were very friendly and helpful

Bob S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Arlene G. | Premières impressions |
Évaluation :

We worked with Jared Ruffell, he was very friendly and helpful. Made the whole process so easy.

Brandon L. | Premières impressions |
Évaluation :

I was in several times during the week and all staff were friendly and helpful. The GM was great to work with.

JUSTIN A. | Premières impressions |
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Great service as always!!

Lissa A. | Premières impressions |
Évaluation :

Honestly, nicest people EVER! They helped us through our move and storage unit. They helped us drive the uhaul truck to the storage unit. Amber was really nice. Everyone was awesome! THANK YOU GUYS!

Lourdes O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert R. | Expérience générale |
Évaluation :

The staff here is amazing! I made a move from another town and the staff made everything smooth, from truck rental to convenient storage options and accessibility The only reason for moving out is that I finally have room in my new place to keep everything here.

landon M. | Premières impressions |
Évaluation :

Very friendly, Jarrod went out his way to help me out.

Sandra L. | Expérience générale |
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no complaints

Anita B. | Premières impressions |
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Great customer service! Thanks

Julio M. | Expérience générale |
Évaluation :

Everything was great, very helpful with my concerns. Just a lil pricey was the negative.

Elizabeth D. | Expérience générale |
Évaluation :

The staff was super helpful.

Julie H. | Expérience générale |
Évaluation :

I had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.

Robert R. | Premières impressions |
Évaluation :

The process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.

Michelle B. | Expérience générale |
Évaluation :

Very clean storage and great staff! I will definitely recommend UHaul!

Brian H. | Premières impressions |
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Everything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.

Robert F. | Expérience générale |
Évaluation :

Stephen the manager is a rock star !!! Very professional and dedicated to great customer service. 👍

Melissa S. | Expérience générale |
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Awesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!

Shijil M. | Premières impressions |
Évaluation :

Great

Whitney M. | Premières impressions |
Évaluation :

The gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needs

Gavin A. | Expérience générale |
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When the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing $1600 in damage

Walid O. | Premières impressions |
Évaluation :

Great Staff

Amy W. | Expérience générale |
Évaluation :

The staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁 very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storage

DANIEL A. | Expérience générale |
Évaluation :

Always very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.

Denise B. | Premières impressions |
Évaluation :

The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Thanks!

ROBERTA B. | Expérience générale |
Évaluation :

Thank you for all that you and your staff did to help Me I stored my belongings for 14 years 🤗

Patrick S. | Expérience générale |
Évaluation :

the staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!

KIERON H. | Expérience générale |
Évaluation :

Staff are very helpful and helpful

Ryan G. | Expérience générale |
Évaluation :

Parking to get into my storage unit was difficult but otherwise a great facility

mary m. | Expérience générale |
Évaluation :

Thanks for making my move a good experience. You really made my day when you told me I would get storage for the first 30 days for free. Thanks to a good GM and nice crew. Mary

William B. | Expérience générale |
Évaluation :

AWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's. From start to finish. Including the smiles THANKYOU

Rosemary R. | Expérience générale |
Évaluation :

Staff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.

Julia W. | Expérience générale |
Évaluation :

Staff was great. I will definitely use you again thank you for all your help

Michael B. | Expérience générale |
Évaluation :

Clean area inside and out employee's worked really hard to help me

Sam V. | Expérience générale |
Évaluation :

Stupid mandatory comments required by a bad programmer.

Sam V. | Expérience générale |
Évaluation :

Stupid mandatory comments required by a bad programmer.

Sam V. | Expérience générale |
Évaluation :

Stupid mandatory comments required by a bad programmer.

NANCEY R. | Expérience générale |
Évaluation :

All my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2,000 mil

STEPHEN S. | Expérience générale |
Évaluation :

Very pleased.

christine b. | Expérience générale |
Évaluation :

Tyler was nice and super helpful. Great job! This UHaul is pretty busy...may need more help so people don’t have to wait so long in line.

ROBERT R. | Expérience générale |
Évaluation :

Your agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.

Regena T. | Expérience générale |
Évaluation :

All the staff were knowledgeable, professional, personable and eager to help.

ROBERT R. | Réservation |
Évaluation :

Big mixup over my storage space. Had to pay $32 to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.

DOMINICK/DONNA G. | Expérience générale |
Évaluation :

Everything worked out great and people were very helpful.

Toni w. | Expérience générale |
Évaluation :

We sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.

MARY D. | Expérience générale |
Évaluation :

Clean and secure you didn’t have a smaller unit are I would still be there. The Public Storage I’m now in seems dirty and is in a bad area.

norma s. | Expérience générale |
Évaluation :

I fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.

SALLY S. | Expérience générale |
Évaluation :

Best storage I have had and staff was always very helpful to me.

John D. | Expérience générale |
Évaluation :

Renting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.

Jennifer H. | Expérience générale |
Évaluation :

Very happy with my experience here. Nice remodel of main office.

VICKIE G. | Expérience générale |
Évaluation :

Prices keep going up with no improvements that were noticeable until this last couple of weeks.

James S. | Expérience générale |
Évaluation :

All was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and out

joel r. | Expérience générale |
Évaluation :

Fantastic

Jesus E. | Expérience générale |
Évaluation :

No comments

KIM A. | Expérience générale |
Évaluation :

The only issue was parking and driving to our unit. Not much room between the propane tank and the building.

Non reviews have been submitted for this location.

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