Customer Reviews for U-Haul Storage of Hillsboro

9 850 évaluations

2380 NE Cornell Rd   Hillsboro, OR 97123
(By The Hillsboro Airport, Next door to Kaady Car Wash)

(503) 640-4666

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(503) 640-4666

2380 NE Cornell Rd
Hillsboro, OR 97123
(By The Hillsboro Airport, Next door to Kaady Car Wash)

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very friendly people are both locations.

ARIELLA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguelangel R  |  Premières impressions 
Évaluation :
1

The storage csr yanked my friends unit's gate off after climbing up the side so the assistant manager told him to put the ladder he got back and the AM got the forklift and stood on the prongs of it to end up fixing nothing and stating to his subordinate to "delete that" after she filmed it. The general manager disputed and lost my unemployment case after firing me but leaving me re-hirable. I had a career I was forming and taking with me on my journey to college with my lady and baby boy in another state, he took that from me and that's okay, I am on a much better more promising path, but he heartlessly took my passion for my work and threw it away. Merci.

Seth L  |  Expérience générale 
Évaluation :
5

Subsequent experience with truck rental highly unfavorable. Likely to abandon U-Haul in favor of a professional company like Ryder or Penske. Personnel not interested in helping me solve my problem.

MARK M  |  Premières impressions 
Évaluation :
5

Everyone did a great job from start to finish!!!

Brian B 
Évaluation :
1

Don't make your customers feel like idiots. Answer questions and don't give beat around the bush answers. The staff here is the least customer friendly group I have ever seen. The best was the fellow accepting the vehicle back - he was by far the most friendly and helpful. I don't know about other locations but this location sucks!

ADOLFO R 
Évaluation :
5

The staff was great and both the pick up and return process was great

DEWEY G 
Évaluation :
5

Excellent thank

Marco M  |  Expérience générale 
Évaluation :
5

Good fast, reliable service Highly Recommended VIVA LA Uhaul Thanks

JOEL A 
Évaluation :
5

Easy check-in and out. Very friendly people!

LYNDA G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W 
Évaluation :
5

I've be doing quite a bit of move purchases and consulting with this location the last few months and I highly recommend this location. I've always experienced knowledgeable, friendly, professional employees.

SHAWN M 
Évaluation :
1

they let the truck running while they go through the rental process. You come out to the truck to find lower fuel level than stated on the rental agreement. you make note of it and return the truck at the same level as starting, but they then charge extra for the gas, because you returned the truck with less fuel than you "started" with. scammers.

SEUNG Y 
Évaluation :
2

Parking lot and return area very tight. When the location is busy things get difficult. Locations seems understaffed also.

DONALD R 
Évaluation :
5

Everyone at pickup and drop off was super helpful and courteous. I'll be back! Thank you

NICHOLAS B 
Évaluation :
5

I've never been more satisfied than I was with this company, this year.!

Cory D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla J 
Évaluation :
5

Although it was busy when I arrived the employees stayed calm and professional. When i returned I spoke with an employee about the app not providing the correct trailer an I would need one for next week, he immediately apologized and offered to make it right by letting me rent the next size trailer and only charging me the difference in price and not as a whole new rental. I was already happy with this location, this just cemented my opinion.

Wade G 
Évaluation :
4

I made a reservation ahead but did not get to this location. Not sure why. They did put my new hitch anyway in a timely manner. Had a glitch with billing and had to go back to fix. Did a good job overall.

Kevin S 
Évaluation :
4

Good staff. Can be difficult to return after hours if there are multiple vehicles, the lanes can get blocked. But overall a convenient experience.

KEVIN M 
Évaluation :
5

You definitely have the best people working at this location. Moving is not easy but they made it so much better.

Ronald G 
Évaluation :
5

All good.

ANTHONY L 
Évaluation :
4

Got a complaint from my contact who I had to provide to be called that the online customer service agent was rude.

Erin W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIA R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim m  |  Expérience générale 
Évaluation :
3

I always get charged with bullshit charges when the manager Bob is working when returning the trucks.

SHANE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOSVANI F 
Évaluation :
4

Never did this and they made a hard choice easy

Christopher R  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful

CHRISTOPHER K 
Évaluation :
5

Good as it gets

Lloyd T  |  Premières impressions 
Évaluation :
5

polite competent help

Lois C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYLEIGH G 
Évaluation :
5

Busy place, but well run.

KEITH D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULLAH H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOSVANI F 
Évaluation :
5

Amazing job!!

Jessica G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYLE C 
Évaluation :
5

David Vega and German were excellent people who help us in teaching how to use the U-Haul service renting cars, stores, and many more. Overall our experience storing has been great thanks those gentleman who know very well their duties and experience in customer services. Thank you! Thank you David, you worked with us like you was a friend!

HECTOR R  |  Expérience générale 
Évaluation :
3

better overall knowledge, organization, and skill with the truck rental process. It shouldn't take 45+ minutes to rent a truck.

DEBORAH M 
Évaluation :
5

easy return

LINDA A 
Évaluation :
2

Demonstrate the features and how to use the controls. For example, how to clean the windshield of mud, dirt and gravel. No one showed me and low visibility was dangerous. Another is, show how to adjust the mirrors. No one showed me and I made a 900 mile trip without being able to see out the passenger side. Another example is demonstrate how to close the rear door properly. I opened the back one time and didn't do it right. I drive 20 miles not knowing the rear door was open. Another motorist flagged me over to show me.

JEANNE B 
Évaluation :
5

Great experience- manual adjustments for side mirrors. Who knew! All the bells and whistles everywhere else. Had to ask!

DONALD S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda C 
Évaluation :
5

Everything went very smoothly and on time. Staff were very helpful and got us everything we needed to get the job done.

RICHARD M 
Évaluation :
5

Not much

Michael R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN C 
Évaluation :
3

Allow customers to hook up own trailer. Location needs to re think the parking arrangement of vehicles, this time uhaul had a lot of box trucks parked and it was really tight trying to get through with just truck, and more tricky when hooked to trailer

NICKOLAS J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg B 
Évaluation :
5

It would be nice to get a reduced daily rate when bringing the equipment back to the store instead of doing a one-way drop.

JERRY G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENE K 
Évaluation :
5

everyone was helpful

KARI F 
Évaluation :
5

Great service!

KATHLEEN L 
Évaluation :
5

When I got there around 2:15, it was starting to pick up with customers. I was worried it was going to take a long time and Neveah said it might be a while because there were only a few employees. However, I noticed how Neveah began multitasking and helping other customers at different registers while also helping me. Then when she saw another employee come in, she asked him to finish my transaction while continuing to help the other customers. He quickly printed my contract, told me where to find the trailer and said he would meet me out there. Overall, the whole process took maybe 15 minutes, it wasn't bad at all and I thought it was going to take forever. What amazed me was the fact the employees were multitasking. Rarely do I ever see employees multitask and helping multiple customers at once. This is a very rare skill to implement (either it be due to the inability to multitask or they just don't want to) and a big time saver. Well done!

JENNIFER B 
Évaluation :
5

The staff was extremely friendly and eager to please. Bob went out of his way to make this rental experience a pleasure.

Theresa D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUY D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W 
Évaluation :
1

First off I ordered a 15 foot and they said they overbooked so I got a 20 foot…. They said it was a free upgrade but I paid for it. Total receipt said it was $105 but my card was charged $158. Will not be back at this location

Garrett W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica W  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA S 
Évaluation :
4

Friendly staff. Clear directions and very helpful.

BRANDON M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES Y 
Évaluation :
5

Great friendly customer service , good prices

MARY M 
Évaluation :
5

Nothing everything was excellent

VALERIE C 
Évaluation :
4

The vehicle was clean but needed maintenance under the hood and one of the rear tires was in bad shape.

PAUL H 
Évaluation :
5

Excellent customer service, truck was clean and in good condition, very smooth experience.

NICHOLAS S 
Évaluation :
5

I went to thew wrong location first, I don't know how to make it easier. It's on me though. I didn't wait long and everyone was so friendly. My trip was seamless. Thanks you all!

GINA S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha M 
Évaluation :
5

Every one was very helpful. Thanks

ANGELA J 
Évaluation :
5

Excellent service à la clientèle.

WILLIAM B 
Évaluation :
5

I see no way to improve upon perfection.

DONALD H 
Évaluation :
5

Nothing at all ... This location is perfect and the staff are super helpful. Will be back again soon to rent another rig! Thanks to the whole team for their help and support.

JULIAN G 
Évaluation :
4

I returned the truck a day early it did not get processed until the next day and now they say I owe more money so all and all I'm notvhappy

Jason H 
Évaluation :
5

Make sure they know you can drop it off after hours because we weren’t sure haha

AUTUMN D 
Évaluation :
3

I was told that I would not bill my credit card until I got back and instead they build that credit card and I was going to pay with another card and I couldn't do it because there's already charged my other credit card that was not right because he told me he would not do that so I don't believe that was the right thing to do and it just upset me that now I have to pay extra money for the credit card

Richard C 
Évaluation :
1

I will NEVER use U-Haul again and will highly encourage every single person I know to use an alternate company

ANDREI A 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOYCE W 
Évaluation :
3

I had a U-Haul person that called & offered me a deal if I bring the Uhaul back to a different location. This person lied to me, put information in his notes that were different than we discussed. I will not do this again because it messed my pickup up and took an hour to just get through the paperwork inside.

AMY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAVANTE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R 
Évaluation :
5

We were very impressed with the degree of professionalism and followup. We particularly enjoyed working with David Vega at the Hillsboro location. He was very friendly, knowledgeable and followed through when we had a complicated question about a discount. He made the overall experience seamless and comfortable. I was also impressed by the subsequent communication with alerts about the progress of our shipment and calls to nail down the delivery location and timing to make everything as convenient as possible. A high degree of professionalism throughout. I would highly recommend the U-Box experience as a reasonable way to move small to medium sized household goods across the country.

Stephen w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuon C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H 
Évaluation :
5

Staff is awesome, prices need to lower a tad bit

GUY D  |  Premières impressions 
Évaluation :
5

Very friendly and efficient.

LAURA M 
Évaluation :
5

Good customer service and personnel are friendly

KURALAMUDHAN R 
Évaluation :
5

Good service and friendly

RUBEN O 
Évaluation :
3

The steering wheel was off so going "straight" pulled to the truck to the right. I also despised having to go through the process of uploading my drivers license since the counter person could have just scanned the back with a barcode reader. I have no trust that your photos of licenses are deleted as you said, and if this was known to me at the time I would have just borrowed a friends truck to move the things I needed to, even if it took a dozen trips.

PAUL G 
Évaluation :
3

During picking up the equipment, the service was great. They were 5 people helping about 10 am. The service was annoying to get the emergency contact and verify the number and contact at that time. For the return, they were two people in the store and non wants to come and help with checking the trailer which I was returning. I had to unhook and park the trailer where I picked in the morning. And ask the agent to finally come and inspect it. Instead of 5 minutes return, I spent 20 minutes.

BEHZAD V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDOLPH L 
Évaluation :
4

Returned after about 3 hours as we were done. Rented for 24 hours. They showed where to unload and said an email would be sent as soon as they did the check in. No email sent until 24 hours after we rented it.

MARK C 
Évaluation :
5

The gentleman who helped me was awesome. Friendly and professional.

ANTHONY B 
Évaluation :
1

The guy was rude from the beginning. He has really bad breathe and felt like he breathed in my face. I understand we all have problems but no need to take it out on customers. I was told by him when I picked up a trailer that I would need to have a staff member to un hook it, when I got there to drop off. When I dropped it off he gave me attitude and I ended up unhooking it myself as he didn't want to come out and do it. I've always brought my business to U-Haul at this location but I think next time I'll take my business somewhere else.

Alex O 
Évaluation :
2

The return process of a vehicle is very tedious and very difficult to use. In the past, it was super easy to drop the keys off and say you returned the truck and leave. Now you gotta take 20 pictures. Horrible service in the area takes forever.

ILYA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUI J 
Évaluation :
5

This place is great!

SCOTT A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H 
Évaluation :
5

The only thing about this facility that needs to be corrected is that they have so much stuff lying around that finding a parking spot is really hard.

Alfonso A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J 
Évaluation :
1

I drove 6 miles and put in 2 gallons fuel. This U-Haul location charged me extra 4 gallons for $20 fuel. This same place attempted to charge me extra 400 miles in my last rental even I complained about it. Later they called and said their staff entered a wrong miles. You need to watch out with these guys. Very DISHONEST staff.

TAI D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN F 
Évaluation :
5

Great Service ...Thanks

Gary L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUTUMN D 
Évaluation :
2

I had pay another company to throw out multiple items that I had stored at this facility due to rat feces. These items were stored to be resold and now I have had to pay to dispose of these items. I was also not offered any incentives (that benefited me) due to the forced move and damaged property. I had paid for three years and never missed a payment all to be told I have to move my stuff and only offered to move to another unit. I would not keep my items at another Uhaul again due to the damage of my personal items and lack of customer service with helping financially. I will not be recommending Uhaul to any of my friends, family, or clients.

Lacey P  |  Expérience générale 
Évaluation :
5

Excellent

DENISE R  |  Expérience générale 
Évaluation :
1

Rats Doug

Jefferson B  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Danae T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendra P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim m  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick S  |  Expérience générale 
Évaluation :
5

It was an excellent storage facility with easy access, well maintained, and actually very convenient!

MARIA D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD W  |  Expérience générale 
Évaluation :
5

An uncomplicated experience.

MARIA D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary G  |  Expérience générale 
Évaluation :
5

You made my move a lot easier. I appreciate your services including selling boxes & packing material, a U-Haul truck & temporary storage. Merci.

Gloria M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenise b  |  Expérience générale 
Évaluation :
3

Things needed to be explained about the check out. I am still going to need my account fixed after several calls.

DIXIE L  |  Expérience générale 
Évaluation :
5

Dreams

Seth L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B  |  Expérience générale 
Évaluation :
5

Was everything I needed

Gena B  |  Expérience générale 
Évaluation :
5

After using your facility for 5yrs everyone has always been polite and helpful. When I did have an issue, it was taken care of in a timely fashion and to my satisfaction. Thank you, Stacy K

stacy k  |  Expérience générale 
Évaluation :
5

The online process was extremely easy. Unfortunately the unit I was given on line was occupied/locked out but the staff got me into another unit quickly and everything worked out.

Misty O  |  Déménagement en ligne 
Évaluation :
5

The staff at the Hillsboro U-Haul continue to make this facility a resource for the community.

Denise B  |  Expérience générale 
Évaluation :
2

Overall I'd rate the facility 5 stars however there were several communication issues. Issues that led to me being over charged, which then led to long wait times on the phone and me ultimately driving 40 min to speak to someone in person. Most recently I made an arrangement to move out before being charged for another month. I moved out as planned and I still got charged. Despite my driving to make the arrangement in person 3 days prior. So it pains me to leave a poor rating but this plus the other issues with storage insurance cannot be overlooked. I talked with several reps to get the charge reversed they agreed to do so within 3 business days. It didn't get resolved so now I must dispute the charge with my cc company. 3yrs renting there was an infestation that was due to another customer storing foodin her unit, led to some considerable damage with furniture having to be discarded. Luckily the location manager made concessions to cover the insurance company's ineptitude. Uhaul needs better customer support.

bryant c  |  Expérience générale 
Évaluation :
5

The Manager and employees were very professional, down to earth and friendly. This facility and units are clean. I will forever use this Uhaul location for my moving needs.

Danielle R  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C  |  Expérience générale 
Évaluation :
1

You have bad communication

Fidel M  |  Expérience générale 
Évaluation :
3

Am still owed for storage 1151 4month I was it was ad back in my account I sign for 12 mints august to august uhua owed me 4 months for this storerag

Fidel M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey C  |  Expérience générale 
Évaluation :
3

Overall experience was fine although staff inside u-haul facility was not able to process my move out and I was charged an extra month. Bill was reversed however, without issue.

Stephanie M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey C  |  Premières impressions 
Évaluation :
2

Were told over phone that 2 10x20 climate controlled units were reserved for us. Confirmed 2 days prior to arriving with 2 26 foot UHaul trucks from Bend OR - 4 hours away over snowy mountain pass. Learned only. 10x20 and a 10x15 in outside units were reserved - not climate controlled. Ended up renting 3 units to accommodate our belongings. Getting through paperwork took almost 1 1/2 hours. Everyone friendly but seemed chaotic. Then found the two 10 x 15 units were filthy - not cleaned at all. One even had dead mouse in corner. Spoke to a manger before we left regarding my concerns.

KELLEN M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Z  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M  |  Expérience générale 
Évaluation :
2

Unable to access the unit. Multiple times I arrived to find U-Haul trucks parked in front of unit blocking the unit door. Waste of my time and money

Gavin L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P  |  Expérience générale 
Évaluation :
4

The latch on our unit was hard to slide back and forth. I had requested that it be oiled but it was not. I oiled it the last day before moving out. Everything else was fine. The one time I went into the office I had to wait a long time. Could use more help behind the counter. Everything else was fine.

Dave P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P  |  Premières impressions 
Évaluation :
3

Could use more counter help. Had trouble calling on the phone the first time I tried to contact you from the road however I believe I was talking with someone not located at your facility. The second time I called the 800 number things went well. You could use more help on your counter for customers checking in and out. The unit was clean and easy to access. I did ask someone to see if they could grease the latch on the storage unit as it is hard to open. This had not been done yet. Storage unit 1113.

Dave P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marither J  |  Expérience générale 
Évaluation :
1

The staff was so unprofessional. I would be embarrassed to have them working for me when. You are? Told to sit down. And you ask did you tell him I'm here in the responses? You want me to go on the bask through with them? Yes. Cannot believe they drink people like that. The only reason I did not walk out is? It. Was a domestic violence? Situation and we needed a storage unit after being lied to and told they were under renovation and didn't have 112 hours later. They did if you want to hear more give me a call. 5 0 3 8 8 4 6 8 6 9. I will never ever. Written you Hall again.

MARY G  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wesly L  |  Expérience générale 
Évaluation :
5

There was an alarm that went off everytime we opened our unit; this was my only complaint as it was brought to the office's attention and never addressed.

merle r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn m  |  Expérience générale 
Évaluation :
5

Very helpful staff

John A  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAPARAH S  |  Premières impressions 
Évaluation :
5

Such a great experience. Knowledgeable and helpful staff.

kaparah s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jani C  |  Expérience générale 
Évaluation :
5

Helpful and friendly staff.

Gabriel J  |  Expérience générale 
Évaluation :
5

Jacob was super helpful and understanding! He explained rules and guidelines and expectations. I appreciate his time and customer service! Will be back!

MILDRED R  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE G  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C  |  Premières impressions 
Évaluation :
1

I had a very poor move out experience at this facility. First, I was notified 30 minutes prior to renting a truck at this facility that it would not be available. I had to drive 7 miles in the opposite direction to pick up the truck and then return to this facility to clean out my storage unit. This costed me time and money because of the extra mileage. Second, when I arrived at the facility, there were to trailers blocking access to my unit. When I asked an employee if he could help me move them, he refused at first. I explained that my truck would be blocking the alley and it would be very difficult to move large items out of the unit with those trailers in front. He then asked ME if I would be comfortable lifting and moving them. I told him I could attempt that if he was okay with the liability of me getting injured in the process. He finally agreed to walk out with a tool to move one trailer out of my way. Finally, and most importantly, we discovered our unit had been infested by rats. Some items shredded to pieces and feces and urine everywhere. We will have to have some pieces of furniture cleaned professionally due to health and safety concerns. We are planning a move to Colorado this summer and have decided that Uhaul is no longer a company we want to do business with due to repeating issues. I am hoping that you will take this review seriously and address the staff and cleanliness issues. Please know that your unit has costed us hundreds of dollars in damages.

Andrew D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirra K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jaiden c  |  Premières impressions 
Évaluation :
5

The owner and man who helped me was very nice and accommodating. He even backed my trailer and truck up for me.

Andrea B  |  Premières impressions 
Évaluation :
3

Storage unit door is broken

RONALD D  |  Premières impressions 
Évaluation :
5

Shay was so helpful and went above and beyond for us. We will use again .

SPENCER G  |  Expérience générale 
Évaluation :
5

I intended for my rental to be for a fewmonths but ended up being 9 years! L

JOELLEN J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B  |  Premières impressions 
Évaluation :
2

It was inconvenient to have trailers parked in front of my unit. Most of the time.

Angela a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W  |  Premières impressions 
Évaluation :
5

The location the access the size is just absolutely incredible makes such a difficult thing like moving easier.

Christina S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA H  |  Expérience générale 
Évaluation :
5

Shay at the Hillsboro Uhaul was extremely helpful. Went above and beyond for us and made the move very easy. We will be using this facility again.

SPENCER G  |  Premières impressions 
Évaluation :
5

Clean and easy to get set up.

MARK M  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria J  |  Premières impressions 
Évaluation :
4

The monthly fee is just too high

MICHAEL A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

savanah s  |  Premières impressions 
Évaluation :
3

We reserved a big truck for the same place as our unit, when we moved out, we had to drive 45 min away to pick up a truck, because at this facility they only had big trucks for in town, we needed one way. We did get $50 off. And was told I would get some money back when we moved out, then was told no Uhaul don't give money back, I would have waited for the end of the month, I feel I have been on time with auto pay, and now Uhaul gets money for me moving out... I don't think that is right

Lori P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald p  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRIE M  |  Premières impressions 
Évaluation :
4

It is not right that funds are not returned to the customer if they empty the unit before the next payment is due. Had the unit for over 5 years and emptied 10 days before next payment was due and should have received back funds for unused days.

tina s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W  |  Premières impressions 
Évaluation :
5

Staff was awesome, place was clean, and both renting a storage unit and returning our truck was painless.

THOMAS C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Homero C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl B  |  Expérience générale 
Évaluation :
5

Great, Helpful staff! Will highly recommend it. Do not go anywhere else for this kind of service, before you check these guys! AMAZING!

Milan R  |  Expérience générale 
Évaluation :
5

Did not answer #3 & 5 because they did not apply.. Okay, so forces to answer even if I did not use the service. Survey is badly flawed.

John C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha K  |  Premières impressions 
Évaluation :
5

Nice friendly staff, professional and knowledgeable.

Milan R  |  Premières impressions 
Évaluation :
5

The manager Jenny at the Hillsboro location is above and beyond absolutely amazing! She always took the time to talk with me work with me and make sure that my experience was great I work for a very big customer service company and people like her are an asset to any business she is amazing and deserves kudos for it

NATALYA C  |  Expérience générale 
Évaluation :
3

The only problem is that they waited two days to check in the uhaul. We left the uhaul with them the day we moved into storage.They charged 68 dollars. I believe this was an error on their part. Everything else was fine.

Christopher M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P  |  Premières impressions 
Évaluation :
5

Jenni and her team give excellent customer service! Both my wife and I have been in there several times over last two months preparing for selling a house and an out of state move. We've bought moving supplies, rented a storage unit, rented trucks on different occasions and have used the UBOX service as well.They are a extremely busy location and often have a line of customers. They always greet each person and make sure to let you know they see you and will be with you shortly. Jenni is an asset to your company and manages her store and trains her employees well. Dan Wilcox

Daniel W  |  Expérience générale 
Évaluation :
5

Always such a fantastical crew. Love going in here.

Sara R  |  Expérience générale 
Évaluation :
5

Above and Beyond. Love the crew.

Sara R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa M  |  Premières impressions 
Évaluation :
5

Fantastic job both in Texas where I started and Hillsboro Oregon where I landed. Big appreciation for it…moving is hard and having something be easy is huge.

JOSEPH P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R  |  Déménagement en ligne 
Évaluation :
2

Upon arrival I was told the storage unit I had reserved wasn't available. I was offered a size larger, however told I'd have to pay the difference. This was the third issue I had with U-Haul while moving this weekend. Eventually the staff ended up giving two months free instead of the 1 month free I received with my truck to help make up the difference. However, we waited over an hour while they were trying to figure out what was available. I ended up in a 10x10x6, which was more expensive and smaller than the 10x8x9 I had reserved. I wouldn't recommend U-Haul in the future.

tony j  |  Premières impressions 
Évaluation :
3

If I had to pay for the month then it would be a lower rating. Nobody answers the phones and the poor staff are always trying to run around to try to keep up with whatever is happening. Consider better pay / incentives to hopefully have better staff morale and better work ethic. I loathe anytime I have to use uhaul because the staff are never on the same page between days or locations. I don't understand why I couldn't finish my rental online or over the phone even though my unit was empty and I had taken the lock.

Max P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL E  |  Premières impressions 
Évaluation :
4

When opened storage unit found to large puddles on my car hints also 3 different occasions 2 of which we were unable to get to storage unit due to returns parked 5 feet apart the opening was smaller than our vehicle and Sunday I had to guid driver through space that was when I left

Mmeighan H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshall P  |  Expérience générale 
Évaluation :
1

Too expensive! Period.

ROSEANNE L  |  Expérience générale 
Évaluation :
1

Still waiting for Uhaul support regarding a claim for having to transfer trucks by myself as well as reimbursement for hotel due to broken down truck.

Cheryl B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn m  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron C  |  Expérience générale 
Évaluation :
4

It was a great facility and made a difference that the staff was so nice - even the "New kid " Casey. The place was just far to conJested with numerous other rental equipment- trucks, trailers, containers. We moved out in spite of planning to stay on a few more months. Too crazy- busy there even though great staff willing to move things around - too hot to stand and wait!

teresa k  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

douglas w  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kauser P  |  Expérience générale 
Évaluation :
4

Only thing stopping this facility from being better is a few extra employees on a shift. Maybe someone that only deals with customers at the desk.

Cameron C  |  Premières impressions 
Évaluation :
5

Great Job! Stephen and his team were excellent to work with. Simple, Smooth and Special-made it quick easy and I will recommend to everyone!

Robb M  |  Premières impressions 
Évaluation :
5

Very helpful staff, clean facility, easy transactions

Paul M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell V  |  Expérience générale 
Évaluation :
2

The person at the desk did not tell me how to use the alarm system, so it set off. Then when I went back to the office to ask about it, she didn't seem to have any concern that one went off, which seems like the whole reason for the alarms. I also was not told during my reservation that I had an odd shaped unit, I did not find out until I arrived and was handed a map.

ELIZABETH S  |  Premières impressions 
Évaluation :
5

Staff was helpful and friendly. The storage unit was easily accessible and clean

Adrienne S  |  Premières impressions 
Évaluation :
5

There wasn't a light in the 10×10 storage unit :(

Cynthia A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell V  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEAN B  |  Expérience générale 
Évaluation :
4

Even though I had problems with some things she was very patient and helpful. I am very impressed as to how I was treated. She explained to me why I was charged and was patient until it clicked into my head so thank you for all your help I look forward to seeing you in the coming days as I have a storage unit to work on.

Kathy B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole S  |  Expérience générale 
Évaluation :
5

Exceptional service/facilities Cheers Jeffrey Baxter Onegoodcarpenter.com

Jeffrey B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany s  |  Expérience générale 
Évaluation :
5

This is my first storage unit experience. My only real problem was at checkout. The only person working was out doing something with propane. There should be a number to call or a sign or something to contact whoever is working. I waited over 10 minutes, 4 other customers showed up behind me, one of them left. It took less than a minute for my checkout. If you created an easy checkout online or something that would be good.

ken b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany s  |  Premières impressions 
Évaluation :
5

Honestly? Staff is super nice and helpful!

Lissa A  |  Expérience générale 
Évaluation :
5

Hands down this was the best storage unit place we have ever used. I will be returning when I need a uhaul or storage

Camille E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille E  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristal H  |  Expérience générale 
Évaluation :
5

This storage facility is easily accessible and conveniently situated for quick loading and unloading. I Love the keyless security check in and check out. The Attendants where all pleasant to speak with, helpful and knowledgeable.

Patti N  |  Expérience générale 
Évaluation :
5

This UHAUL storage facility is by far the best I've experienced in the Beaverton/Hillsboro area, and I've used 3 other facilities in the area. They are professional, knowledgeable and helpful in every way you can think of. Their supplies are always well stock and their prices are competitive if not better than the other stores that offer moving supplies...HD...I enjoyed doing business with them and would HIGHLY recommend this store to anyone! I'll even stand out front with the sandwich board or flags to tell everyone to come on in!!! Thanks everyone at U-Haul Storage of Hillsboro.

JOHN D  |  Expérience générale 
Évaluation :
5

The staff was amazing! Seriously, we genuinely appreciate how friendly and helpful the lady at the front was who helped us. Thank you!!!!

dale w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami K  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juli f  |  Expérience générale 
Évaluation :
5

Great customer service at this location, always helpful. Would definitely recommend this facility

Arlene G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D  |  Premières impressions 
Évaluation :
5

Merci.

Ashley D  |  Expérience générale 
Évaluation :
5

Jacob from Uhaul located deveral 10x10 outside axcess units @ your location Jared - welcomed me and secured a unit Our standing support by everone Cheers Jeffrey Baxter Onegoodcarpenter.com

Jeffrey B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS S  |  Expérience générale 
Évaluation :
3

I chose average instead of excellent due to the wait time in line and on the phone.

Naomi R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray F  |  Premières impressions 
Évaluation :
5

Staff were very friendly and helpful

Jennifer H  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M  |  Premières impressions 
Évaluation :
5

We worked with Jared Ruffell, he was very friendly and helpful. Made the whole process so easy.

Arlene G  |  Premières impressions 
Évaluation :
5

I was in several times during the week and all staff were friendly and helpful. The GM was great to work with.

Brandon L  |  Premières impressions 
Évaluation :
5

Great service as always!!

JUSTIN A  |  Premières impressions 
Évaluation :
5

Honestly, nicest people EVER! They helped us through our move and storage unit. They helped us drive the uhaul truck to the storage unit. Amber was really nice. Everyone was awesome! THANK YOU GUYS!

Lissa A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes O  |  Expérience générale 
Évaluation :
5

The staff here is amazing! I made a move from another town and the staff made everything smooth, from truck rental to convenient storage options and accessibility The only reason for moving out is that I finally have room in my new place to keep everything here.

Robert R  |  Expérience générale 
Évaluation :
4

Very friendly, Jarrod went out his way to help me out.

landon M  |  Premières impressions 
Évaluation :
5

no complaints

Sandra L  |  Expérience générale 
Évaluation :
5

Great customer service! Thanks

Anita B  |  Premières impressions 
Évaluation :
4

Everything was great, very helpful with my concerns. Just a lil pricey was the negative.

Julio M  |  Expérience générale 
Évaluation :
5

The staff was super helpful.

Elizabeth D  |  Expérience générale 
Évaluation :
5

I had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.

Julie H  |  Expérience générale 
Évaluation :
5

The process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.

Robert R  |  Premières impressions 
Évaluation :
5

Very clean storage and great staff! I will definitely recommend UHaul!

Michelle B  |  Expérience générale 
Évaluation :
4

Everything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.

Brian H  |  Premières impressions 
Évaluation :
5

Stephen the manager is a rock star !!! Very professional and dedicated to great customer service. 

Robert F  |  Expérience générale 
Évaluation :
5

Awesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!

Melissa S  |  Expérience générale 
Évaluation :
5

Excellent

Shijil M  |  Premières impressions 
Évaluation :
5

The gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needs

Whitney M  |  Premières impressions 
Évaluation :
1

When the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing $1600 in damage

Gavin A  |  Expérience générale 
Évaluation :
5

Great Staff

walid o  |  Premières impressions 
Évaluation :
5

The staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁 very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storage

Amy W  |  Expérience générale 
Évaluation :
5

Always very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.

DANIEL A  |  Expérience générale 
Évaluation :
4

The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Merci!

Denise B  |  Premières impressions 
Évaluation :
5

Thank you for all that you and your staff did to help Me I stored my belongings for 14 years 🤗

ROBERTA B  |  Expérience générale 
Évaluation :
5

the staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!

Patrick S  |  Expérience générale 
Évaluation :
5

Staff are very helpful and helpful

KIERON H  |  Expérience générale 
Évaluation :
4

Parking to get into my storage unit was difficult but otherwise a great facility

Ryan G  |  Expérience générale 
Évaluation :
5

Thanks for making my move a good experience. You really made my day when you told me I would get storage for the first 30 days for free. Thanks to a good GM and nice crew. Mary

mary m  |  Expérience générale 
Évaluation :
5

AWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's. From start to finish. Including the smiles THANKYOU

William B  |  Expérience générale 
Évaluation :
5

Staff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.

Rosemary R  |  Expérience générale 
Évaluation :
5

Staff was great. I will definitely use you again thank you for all your help

Julia W  |  Expérience générale 
Évaluation :
5

Clean area inside and out employee's worked really hard to help me

Michael B  |  Expérience générale 
Évaluation :
5

Stupid mandatory comments required by a bad programmer.

Sam V  |  Expérience générale 
Évaluation :
5

Stupid mandatory comments required by a bad programmer.

Sam V  |  Expérience générale 
Évaluation :
5

Stupid mandatory comments required by a bad programmer.

Sam V  |  Expérience générale 
Évaluation :
5

All my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2 000 mil

NANCEY R  |  Expérience générale 
Évaluation :
4

Very pleased.

STEPHEN S  |  Expérience générale 
Évaluation :
4

Tyler was nice and super helpful. Great job! This UHaul is pretty busy...may need more help so people don't have to wait so long in line.

christine b  |  Expérience générale 
Évaluation :
4

Your agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.

ROBERT R  |  Expérience générale 
Évaluation :
5

All the staff were knowledgeable, professional, personable and eager to help.

Regena T  |  Expérience générale 
Évaluation :
2

Big mixup over my storage space. Had to pay $32 to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.

ROBERT R  |  Réservation 
Évaluation :
5

Everything worked out great and people were very helpful.

DOMINICK/DONNA G  |  Expérience générale 
Évaluation :
5

We sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.

Toni w  |  Expérience générale 
Évaluation :
5

Clean and secure you didn't have a smaller unit are I would still be there. The Public Storage I'm now in seems dirty and is in a bad area.

MARY D  |  Expérience générale 
Évaluation :
4

I fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.

norma s  |  Expérience générale 
Évaluation :
5

Best storage I have had and staff was always very helpful to me.

SALLY S  |  Expérience générale 
Évaluation :
5

Renting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.

JOHN D  |  Expérience générale 
Évaluation :
5

Very happy with my experience here. Nice remodel of main office.

Jennifer H  |  Expérience générale 
Évaluation :
4

Prices keep going up with no improvements that were noticeable until this last couple of weeks.

VICKIE G  |  Expérience générale 
Évaluation :
3

All was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and out

James S  |  Expérience générale 
Évaluation :
5

Fantastic

joel r  |  Expérience générale 
Évaluation :
3

No comments

Jesus E  |  Expérience générale 
Évaluation :
5

The only issue was parking and driving to our unit. Not much room between the propane tank and the building.

KIM A  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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