Customer Reviews for U-Haul Storage of Hillsboro

Évaluation :

1

They charged 40 dollars for oil, even I returned in the same fuel level. This is horrible.

Évaluation :

5

Good experience

Évaluation :

1

put the wrong mileage and tried chargied my card extra for gas after making a mistake with the mileage even though I put it back exactly where the gas was when i received it !!

Évaluation :

5

I just needed to rent a truck for a few hours to move some things. All the guys there were great! Merci.

Évaluation :

2

Sat in truck at dropoff for 20 minutes before I was acknowledged. Just following the sign that said stay in truck to wait for service. Overcharged for fuel. I took a pre photo that showed gas level lower than on receipt and filled with fuel to that point (1,5 gallons). . Then I was charged for another 1,5 gallons.

Évaluation :

1

Tank empty. Smelled like cheap cologne. A/C barely kept cabin cool. Seat belt light and alarm would not turn off … until I figured it was connected to wrong seat… not supposed to be able to do that.

Évaluation :

5

An uncomplicated experience.

Évaluation :

5

The staff was very helpful and nice.

Évaluation :

5

Excellent and helpful employees.

Évaluation :

3

I pointed out that the fuel level on the contract the was higher than actual when I left the departing location. The attendant acknowledged this but didn't have time to close out the rental, he said he would email later. When I received the email a while later, I noticed I had been charged for two gallons of fuel extra.

Évaluation :

3

Was quoted one price online, when I got to location the price was $200 more. I was forced to take the equipment because I was on a deadline. First trailer had broken/non functional light, was told they don't have any other one way trailers. Was then given another "in town only" trailer begrudgingly.

Évaluation :

5

App and online reservation did not work. Unit rented not at location. Happy staff were there to assist on a holiday due to 24/7 self check out/in no longer an option with issues.

Évaluation :

5

You made my move a lot easier. I appreciate your services including selling boxes & packing material, a U-Haul truck & temporary storage. Merci.

Évaluation :

4

Give a call when the car is done. We had things to do and waited for 4 hours. I called to check on the car and the guy said it had been done for awhile.

Évaluation :

4

Had a tire blow out and other tires looked old. But repair service was great.

Évaluation :

3

When I arrived at 12:20, no employees were anywhere to be found except one lady who said her shift had ended 20 minutes ago but no one else had showed up, so she had a very long line of customers and my online checkin “skip the line” was of little advantage

Évaluation :

5

Friendly staff (even with an upset customer yelling due to an inconvenience) fast and easy checkout and return process.

Évaluation :

5

Super nice faculty

Évaluation :

5

Thank you so much the representative is very cooperative and supportive.

Évaluation :

5

This is one of the main U-Haul locations and you can tell they are used to deal with equipment renters. They are helpful for returning the trucks , trailers, and any unused moving supplies. Check-out is quick.

Évaluation :

5

The luggage dolly was missing even though I requested it but, the customer care was able to promptly help me out by deducting it from the cost of the rental.

Évaluation :

1

The 10" truck that I got was on empty when I picked it up and they told me I had to fill it with gas. When I took it to the gas station, it leaked gas from beneath so I had to take it immediately back to get another truck. There was a reason that the truck was on empty (because it leaked gas) so they never should have gave it to me before it was repaired.

Évaluation :

5

German helped get or reservation all squared away in a professional and kind manner. Answered all my questions with patience and care. We had a wonderful experience and would definitely recommend others to this location. Thank you, German! We were able to move our son to college with ease.

Évaluation :

2

Location did not record fuel level correctly upon return of the vehicle and was unwilling to take steps to verify or correct the mistake which led to extra charges I did not actually incur.

Évaluation :

4

Quick drop off no hassle

Évaluation :

5

Zach helped me out and when I returned he was off the clock but still ran over and took the time to help me unload and get me checked in so I could head out. Excellent service à la clientèle.

Évaluation :

5

the stuff can get in a mood

Évaluation :

5

Everything went smoothly and very efficient

Évaluation :

1

Thoroughly inspect the vehicle before giving it to a customer. And if you do happen to rent a faulty equipment, admit your fault and reimburse the customer for the time, money and emotional distress your mistake causes them. Instead of making them more miserable

Évaluation :

4

Did a night drop via website.

Évaluation :

2

Front counter seemed undermanned and overwhelmed for a busy weekend required me to make several trips back to the counter to correct issues with my dispatched van. Assigned a different van given keys to another van, policy of rented equipment needs to be redone. When someone rents vacuum packed blankets and clearly doesn't use them at all. They should be able to get refunded. Employee said "if you rent a dolly then claim you didn't use it for a refund we lose money I don't make the rules" . I can see that though I never rented a dolly I had blankets that were vacuum packed. Clearly never used, but being told rented equipment is non refundable is a dumb policy at this location. I've had other U haul centers refund non used blankets in my past moves. I'll go there for better service and customer satisfaction in my future moves. Only good things : Staff - We're professional in dealing with my issues. Policies locked their hands on making changes to billing. Van- clean and in good shape.

Évaluation :

5

Met all of our needs

Évaluation :

3

Very childish like reps at front desk.

Évaluation :

5

Always great customer service

Évaluation :

5

Very professional young man disconnected my rental trailer today. Watched him help someone ahead of me and he took the time to make sure their rental went off to their satisfaction.. Managerial material that one is.

Évaluation :

4

The 15' truck I rented was too old and got terrible gas mileage. It had 133K miles on it and I think for a rental that is well past time to retire it. Moreover, the vehicle should be full of gas. I could not get the gas level where it was when I picked it up and was charged for an additional 3 gallons of gas. I went 25,5 miles in the truck and was told I used 6 gallons of fuel. That means the truck only got 4,25 miles per gallon. FYI, I had a very light load so I think there's something off about that. There's no way the 15' truck I rented got such terrible gas mileage.

Évaluation :

5

A++++++++

Évaluation :

3

Things needed to be explained about the check out. I am still going to need my account fixed after several calls.

Évaluation :

3

Not the location I asked for. My storage unit was in the location of my original ask and U-Haul made me travel rather than place the truck where I needed it.

Évaluation :

2

The employees were rude and impatient, there was no Dolly in the back of the truck and the employees did not inform me there wasn't.I had to buy one near the location I was moving from. I was charged for a moving blanket and not informed one was missing so I could return it and not be charged for it. When they called me to check when I was going to return the truck. They were rude and basically threatened to charge my card and ( in his word's " an excessive amount of money". They marked the fuel return level higher than what it really was. Overall a rating of 2 out of 10.

Évaluation :

4

I think that the "in person" way of renting a truck or equipment here at this location is still the best format. These guys know their equipment and the place is always clean and well stocked! Will be going there again and again. Thanks Guys!

Évaluation :

4

I returned the equipment on time. I got a notice I was being billed for $8 and change in fuel. Really? I returned it as close as possible as when I received it. That's disappointing!

Évaluation :

5

Great experience all around, the staff was great and helpful.

Évaluation :

5

Great customer service and simple processing.

Évaluation :

5

First trailer we tried the left light was out so had to switch trailers. 2nd trailer had no tread tires and wiring was exposed but the lights did work and since it was just in town trailering took the trailer and it worked fine. Maybe some better trailer maintenance would be in order.

Évaluation :

5

On the day I was there 'District' managers were on scene trying (unsuccessfully) to offer suggestions to the manager Dan at the time. While Dan was busy with me as a customer, trying to resolve a problem that I was having to no fault of U-haul. Management meetings would be better of being held during noncustomer hours before opening.

Évaluation :

5

The manager, Maliq and everyone there goes above and beyond to be helpful. They are the best.

Évaluation :

5

Dreams

Évaluation :

5

Make sure that floor mats are secured as they can present a tripping accident

Évaluation :

5

Everything went very smoothly. I appreciated how quick and easy it was to both pick up & return the truck I rented. I had no problem with the truck either. Merci.

Évaluation :

1

Both pick up and return experienced The Worst customer service ever. For example, upon checking in, the person behind the desk, on his phone the whole time, hands me a key. I asked "so is the truck to the right or the left or…?" He replied that it was either to the right or the left. So then sarcastically I say "should I just go try the key in every one of them until it fits?!". He replied "yeah". The return was just as bad with a female staff member.

Évaluation :

3

Self checkin is bs. If you are open then check people in. Dont waste my time taking pictures

Évaluation :

5

Front desk guys provides excellent service. I dropped off my apt. keys together with the truck key chain and they call early next day to said there were safe. I pick them all inside and envelope with the receipt. Thanks a lot!

Évaluation :

5

Rápido y seguro

Évaluation :

5

Good service when I checked out the truck and when I returned the truck.

Évaluation :

5

Keep up the good work.

Évaluation :

4

It was a little confusing trying to return the vehicle with scanning the signs outside and the location. Please make it more concise and easier.

Évaluation :

1

The people were useless they wouldn't do anything to help with checkout or check. It was completely self service. All they would do is point to the QR poster and tell me to follow it. I have rented well over 100 vehicles and this was the absolute worst experience!

Évaluation :

3

Being more organized as to booking reservations and honoring these timely bookings

Évaluation :

2

Truck return felt like I was constantly threatened with fees. It was not easy to find the return location bar code. The app was frustrating to use to return the truck.

Évaluation :

2

the person that check me in was great knowledgeable and funny light hearted and kind. the problem is the truck they gave me was parked so close to the next one i had to fold in both mirrors to get out also there was a curb on the other side and a truck behind i had to pull in and out 5 times to get out of the spot. there was no passenger side sun visor otherwise the truck was old but clean. I was asked to return the trick in a parking lot around the corner from the uhaul location then charged an extra mile of use. I drove 9 miles and put 1 gallon of gas in the truck. It was not full when i picked it up so i just went off the miles drove and eyeballed it. When i returned the truck i was charged for 4 gallons of gas off 9 miles of use and charged for 10 miles when i took a picture at drop off and i only drove it 9 miles. i know these trucks are not fuel efitient but there is no way they get less 2 miles to the gallon.

Évaluation :

5

Check out process and more attentive employees. One individual pretend he didn't see me come in when he was on his phone, until his boss came in. Poor service. My Check in was great.

Évaluation :

5

Was everything I needed

Évaluation :

5

After using your facility for 5yrs everyone has always been polite and helpful. When I did have an issue, it was taken care of in a timely fashion and to my satisfaction. Thank you, Stacy K

Évaluation :

5

The online process was extremely easy. Unfortunately the unit I was given on line was occupied/locked out but the staff got me into another unit quickly and everything worked out.

Évaluation :

5

The staff at the Hillsboro U-Haul continue to make this facility a resource for the community.

Évaluation :

2

Overall I'd rate the facility 5 stars however there were several communication issues. Issues that led to me being over charged, which then led to long wait times on the phone and me ultimately driving 40 min to speak to someone in person. Most recently I made an arrangement to move out before being charged for another month. I moved out as planned and I still got charged. Despite my driving to make the arrangement in person 3 days prior. So it pains me to leave a poor rating but this plus the other issues with storage insurance cannot be overlooked. I talked with several reps to get the charge reversed they agreed to do so within 3 business days. It didn't get resolved so now I must dispute the charge with my cc company. 3yrs renting there was an infestation that was due to another customer storing foodin her unit, led to some considerable damage with furniture having to be discarded. Luckily the location manager made concessions to cover the insurance company's ineptitude. Uhaul needs better customer support.

Évaluation :

5

The Manager and employees were very professional, down to earth and friendly. This facility and units are clean. I will forever use this Uhaul location for my moving needs.

Évaluation :

1

You have bad communication

Évaluation :

3

Am still owed for storage 1151 4month I was it was ad back in my account I sign for 12 mints august to august uhua owed me 4 months for this storerag

Évaluation :

3

Overall experience was fine although staff inside u-haul facility was not able to process my move out and I was charged an extra month. Bill was reversed however, without issue.

Évaluation :

2

Were told over phone that 2 10x20 climate controlled units were reserved for us. Confirmed 2 days prior to arriving with 2 26 foot UHaul trucks from Bend OR - 4 hours away over snowy mountain pass. Learned only. 10x20 and a 10x15 in outside units were reserved - not climate controlled. Ended up renting 3 units to accommodate our belongings. Getting through paperwork took almost 1 1/2 hours. Everyone friendly but seemed chaotic. Then found the two 10 x 15 units were filthy - not cleaned at all. One even had dead mouse in corner. Spoke to a manger before we left regarding my concerns.

Évaluation :

2

Unable to access the unit. Multiple times I arrived to find U-Haul trucks parked in front of unit blocking the unit door. Waste of my time and money

Évaluation :

4

The latch on our unit was hard to slide back and forth. I had requested that it be oiled but it was not. I oiled it the last day before moving out. Everything else was fine. The one time I went into the office I had to wait a long time. Could use more help behind the counter. Everything else was fine.

Évaluation :

3

Could use more counter help. Had trouble calling on the phone the first time I tried to contact you from the road however I believe I was talking with someone not located at your facility. The second time I called the 800 number things went well. You could use more help on your counter for customers checking in and out. The unit was clean and easy to access. I did ask someone to see if they could grease the latch on the storage unit as it is hard to open. This had not been done yet. Storage unit 1113.

Évaluation :

1

The staff was so unprofessional. I would be embarrassed to have them working for me when. You are? Told to sit down. And you ask did you tell him I'm here in the responses? You want me to go on the bask through with them? Yes. Cannot believe they drink people like that. The only reason I did not walk out is? It. Was a domestic violence? Situation and we needed a storage unit after being lied to and told they were under renovation and didn't have 112 hours later. They did if you want to hear more give me a call. 5 0 3 8 8 4 6 8 6 9. I will never ever. Written you Hall again.

Évaluation :

5

There was an alarm that went off everytime we opened our unit; this was my only complaint as it was brought to the office's attention and never addressed.

Évaluation :

5

Very helpful staff

Évaluation :

5

Such a great experience. Knowledgeable and helpful staff.

Évaluation :

5

Helpful and friendly staff.

Évaluation :

5

Jacob was super helpful and understanding! He explained rules and guidelines and expectations. I appreciate his time and customer service! Will be back!

Évaluation :

1

I had a very poor move out experience at this facility. First, I was notified 30 minutes prior to renting a truck at this facility that it would not be available. I had to drive 7 miles in the opposite direction to pick up the truck and then return to this facility to clean out my storage unit. This costed me time and money because of the extra mileage. Second, when I arrived at the facility, there were to trailers blocking access to my unit. When I asked an employee if he could help me move them, he refused at first. I explained that my truck would be blocking the alley and it would be very difficult to move large items out of the unit with those trailers in front. He then asked ME if I would be comfortable lifting and moving them. I told him I could attempt that if he was okay with the liability of me getting injured in the process. He finally agreed to walk out with a tool to move one trailer out of my way. Finally, and most importantly, we discovered our unit had been infested by rats. Some items shredded to pieces and feces and urine everywhere. We will have to have some pieces of furniture cleaned professionally due to health and safety concerns. We are planning a move to Colorado this summer and have decided that Uhaul is no longer a company we want to do business with due to repeating issues. I am hoping that you will take this review seriously and address the staff and cleanliness issues. Please know that your unit has costed us hundreds of dollars in damages.

Évaluation :

5

The owner and man who helped me was very nice and accommodating. He even backed my trailer and truck up for me.

Évaluation :

3

Storage unit door is broken

Évaluation :

5

Shay was so helpful and went above and beyond for us. We will use again .

Évaluation :

5

I intended for my rental to be for a fewmonths but ended up being 9 years! L

Évaluation :

2

It was inconvenient to have trailers parked in front of my unit. Most of the time.

Évaluation :

5

The location the access the size is just absolutely incredible makes such a difficult thing like moving easier.

Évaluation :

5

Shay at the Hillsboro Uhaul was extremely helpful. Went above and beyond for us and made the move very easy. We will be using this facility again.

Évaluation :

5

Clean and easy to get set up.

Évaluation :

4

The monthly fee is just too high

Évaluation :

3

We reserved a big truck for the same place as our unit, when we moved out, we had to drive 45 min away to pick up a truck, because at this facility they only had big trucks for in town, we needed one way. We did get $50 off. And was told I would get some money back when we moved out, then was told no Uhaul don't give money back, I would have waited for the end of the month, I feel I have been on time with auto pay, and now Uhaul gets money for me moving out... I don't think that is right

Évaluation :

4

It is not right that funds are not returned to the customer if they empty the unit before the next payment is due. Had the unit for over 5 years and emptied 10 days before next payment was due and should have received back funds for unused days.

Évaluation :

5

Staff was awesome, place was clean, and both renting a storage unit and returning our truck was painless.

Évaluation :

5

Great, Helpful staff! Will highly recommend it. Do not go anywhere else for this kind of service, before you check these guys! AMAZING!

Évaluation :

5

Did not answer #3 & 5 because they did not apply.. Okay, so forces to answer even if I did not use the service. Survey is badly flawed.

Évaluation :

5

Nice friendly staff, professional and knowledgeable.

Évaluation :

5

The manager Jenny at the Hillsboro location is above and beyond absolutely amazing! She always took the time to talk with me work with me and make sure that my experience was great I work for a very big customer service company and people like her are an asset to any business she is amazing and deserves kudos for it

Évaluation :

3

The only problem is that they waited two days to check in the uhaul. We left the uhaul with them the day we moved into storage.They charged 68 dollars. I believe this was an error on their part. Everything else was fine.

Évaluation :

5

Jenni and her team give excellent customer service! Both my wife and I have been in there several times over last two months preparing for selling a house and an out of state move. We've bought moving supplies, rented a storage unit, rented trucks on different occasions and have used the UBOX service as well.They are a extremely busy location and often have a line of customers. They always greet each person and make sure to let you know they see you and will be with you shortly. Jenni is an asset to your company and manages her store and trains her employees well. Dan Wilcox

Évaluation :

5

Always such a fantastical crew. Love going in here.

Évaluation :

5

Above and Beyond. Love the crew.

Évaluation :

5

Fantastic job both in Texas where I started and Hillsboro Oregon where I landed. Big appreciation for it…moving is hard and having something be easy is huge.

Évaluation :

2

Upon arrival I was told the storage unit I had reserved wasn't available. I was offered a size larger, however told I'd have to pay the difference. This was the third issue I had with U-Haul while moving this weekend. Eventually the staff ended up giving two months free instead of the 1 month free I received with my truck to help make up the difference. However, we waited over an hour while they were trying to figure out what was available. I ended up in a 10x10x6, which was more expensive and smaller than the 10x8x9 I had reserved. I wouldn't recommend U-Haul in the future.

Évaluation :

3

If I had to pay for the month then it would be a lower rating. Nobody answers the phones and the poor staff are always trying to run around to try to keep up with whatever is happening. Consider better pay / incentives to hopefully have better staff morale and better work ethic. I loathe anytime I have to use uhaul because the staff are never on the same page between days or locations. I don't understand why I couldn't finish my rental online or over the phone even though my unit was empty and I had taken the lock.

Évaluation :

4

When opened storage unit found to large puddles on my car hints also 3 different occasions 2 of which we were unable to get to storage unit due to returns parked 5 feet apart the opening was smaller than our vehicle and Sunday I had to guid driver through space that was when I left

Évaluation :

1

Too expensive! Period.

Évaluation :

1

Still waiting for Uhaul support regarding a claim for having to transfer trucks by myself as well as reimbursement for hotel due to broken down truck.

Évaluation :

4

It was a great facility and made a difference that the staff was so nice - even the "New kid " Casey. The place was just far to conJested with numerous other rental equipment- trucks, trailers, containers. We moved out in spite of planning to stay on a few more months. Too crazy- busy there even though great staff willing to move things around - too hot to stand and wait!

Évaluation :

4

Only thing stopping this facility from being better is a few extra employees on a shift. Maybe someone that only deals with customers at the desk.

Évaluation :

5

Great Job! Stephen and his team were excellent to work with. Simple, Smooth and Special-made it quick easy and I will recommend to everyone!

Évaluation :

5

Very helpful staff, clean facility, easy transactions

Évaluation :

2

The person at the desk did not tell me how to use the alarm system, so it set off. Then when I went back to the office to ask about it, she didn't seem to have any concern that one went off, which seems like the whole reason for the alarms. I also was not told during my reservation that I had an odd shaped unit, I did not find out until I arrived and was handed a map.

Évaluation :

5

Staff was helpful and friendly. The storage unit was easily accessible and clean

Évaluation :

5

There wasn't a light in the 10×10 storage unit :(

Évaluation :