Évaluations des clients U-Haul Storage of Hillsboro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Hillsboro

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

ANTHONY B.
Évaluation :

Let the customer aware that if YOU HOOK OUR VEHICLE up , IT IS FOR AN ADDITONAL PRICE. I say with what we paid, it should have been FREE. but whatever, the guy acted scared to even put on the hitch. TRAIN YOUR PEOPLE.

Linda Z.
Évaluation :

Originally I was suppose to pick this up at Cornelius Pass Mini Storage-5150 NE Cornelius Pass Rd-Hillsboro, OR 97124 ... the guy working there said he didn't have to open the door to help me because that's what the sign on the door said. I asked how I was supposed to get the key and pay? He shrugged and said online...I explained I don't have internet access on my phone...he kept saying he didn't have to open the door to help me. I asked where a starbucks was...he said he didn't have to help me. I started crying I was so frustrated. He said he didn't have to help me cuz that's what the sign on the door said. I found a starbucks...checked in...photo copied the completion notice and went back to get the keys...he said he wasn't going to help me because that's what the sign on the door said. I asked him how the heck was I supposed to get the keys...he said he was going to call the police because he didn't have to help me...I was moving because I was leaving my husband and this jerk was way over the line on unhelpful and rude. I asked him why would he call the police, I had done nothing wrong. I was calm, Trying to work with him but I was crying...not a threat...and he said because I was probably going to be stealing stuff from my soon to be ex...I finally told him to go ahead and call the police so I can tell them that I signed a contract for this truck rental and this JERK was being a bully and I would file a formal complaint. He said he didn't have to help me because that's what the sign on the door said and shut the door. I went over to the cornell office and the angel behind the county transferred my contract to them...gave me the keys to a truck and I was on my way. I've never been treated with such disrespect and utter rudeness and will NEVER go back to the place on Cornelius pass again. What a disgrace he is to Uhaul and I honestly believe he should be fired. I will tell everyone looking for a uhual rental to NOT got to Cornelius pass uhual...he is such a despicable human being!

BRIAN KEITH W.
Évaluation :

Le client n'a pas laissé de commentaire.

JUDY ANN S.
Évaluation :

was a very good experience, very friendly and helpful.

JOHN S.
Évaluation :

Le client n'a pas laissé de commentaire.

JASON DAVID R.
Évaluation :

Le client n'a pas laissé de commentaire.

Brent Y.
Évaluation :

The only issue I had was that it seems like the serpentine belt was a bit loose, which caused the engine to whine when accelerating, otherwise, no other issues.

ken b. | Expérience générale |
Évaluation :

This is my first storage unit experience. My only real problem was at checkout. The only person working was out doing something with propane. There should be a number to call or a sign or something to contact whoever is working. I waited over 10 minutes, 4 other customers showed up behind me, one of them left. It took less than a minute for my checkout. If you created an easy checkout online or something that would be good.

tiffany s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Renee B.
Évaluation :

Le client n'a pas laissé de commentaire.

AUSTEN MICHAEL W.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY B.
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron M.
Évaluation :

Le client n'a pas laissé de commentaire.

ASHLY KAY Z.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL LEE H.
Évaluation :

I would never recommend U-Haul to anybody after my experience at the Hillsboro store

Justin P.
Évaluation :

Clean the rentals

Frank H.
Évaluation :

The phone rental was the best experience in renting Uhaul I have ever had. Before you always had to wait in an almost 1 hour line or longer just to pick up your rental where now I could rent and get the keys within 5 minutes.

ROBERT S.
Évaluation :

The hidden costs are predatory. It should never cost as much as a half of gallon of gas per mile. An accurate estimate would alleviate these issue. Luckily I can afford it, but when you say 19.95 per a day it's a means of looping customers in. Bad customer service. Overall I'm disappointed.

DIRK K.
Évaluation :

Stephen is a great manager ..he has a good team. This is a much improved store on the past 3 years !!!

Sheila K.
Évaluation :

Wonderful customer service! I will definitely recommend to anyone asking. Very good experience. Thank you ! Sheila Krueger

David K.
Évaluation :

Dropping off a trailer took 5 minutes - much quicker than I thought

ritayan C.
Évaluation :

Le client n'a pas laissé de commentaire.

MARTIN JOSEPH C.
Évaluation :

Minor issue with the Tow/haul switch.

GLORI R.
Évaluation :

Went above and beyond

Jocelyn C.
Évaluation :

Le client n'a pas laissé de commentaire.

VALERIE R.
Évaluation :

Le client n'a pas laissé de commentaire.

LORA KATHLEEN H.
Évaluation :

Le client n'a pas laissé de commentaire.

TORGOR H.
Évaluation :

Not happy with all the hidden fees. on the web site they say 99 cents per mile and I was charged 1.39 a mile also could not use the back 3 or 4 feet of the truck because of a hand cart that was in the way and if I took it out they would charge me another 7 bucks. They need to point this stuff out to people before they rent anything.

ROBERT N.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott Y.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBBIE T.
Évaluation :

Very quick and to the point with both the rental process and the drop off process. No surprises.

Francis L.
Évaluation :

Le client n'a pas laissé de commentaire.

ALISHA COURTNEY S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kerri S.
Évaluation :

The guy that checked me in was super nice

Jeremy E.
Évaluation :

Le client n'a pas laissé de commentaire.

james D.
Évaluation :

Le client n'a pas laissé de commentaire.

Addam S.
Évaluation :

There was no one at the desk, and I waited for quite a while until I walked around to look for someone to help check out a vehicle. The check-in process was easy, but I still haven't received a final receipt by email, that was promised when I brought back the vehicle. Seems to be understaffed.

Frank M.
Évaluation :

The windshield inside was smeared and it was hard to see out. I do not have Windex with me when I rent a vehicle.

Parteek C.
Évaluation :

Le client n'a pas laissé de commentaire.

Lissa A. | Expérience générale |
Évaluation :

Honestly? Staff is super nice and helpful!

PHILIP B.
Évaluation :

The attendant should have told me the dropoff was closed the same day...

Michael K.
Évaluation :

Le client n'a pas laissé de commentaire.

REVA VALISE D.
Évaluation :

Our cashier was nice and down to earth. Overall, great experience. If we need anothe uhaul. We will come to your location

Jacob F.
Évaluation :

Le client n'a pas laissé de commentaire.

JIM LEE B.
Évaluation :

they are all helpful

Christina M.
Évaluation :

Le client n'a pas laissé de commentaire.

CLAIRE MORGAN B.
Évaluation :

Not a Thing

RANDY R.
Évaluation :

Pick-up and drop off like usual was Painless and trouble free.

Richard C.
Évaluation :

You need onsite parking for customers to leave their vehicles while they are renting a truck.

Stan C.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES S.
Évaluation :

I rented a 9x5 trailer and had a pleasant experience. The only thing that would have made this an excellent rental would be if I could have dropped the trailer at a different location. Thank you I will be a returning customer in the future.😊

JOHN RAY H.
Évaluation :

Trailer was clean but when I got home there was a15.00 cleaning fee on my visa. When talking to the guy there was about 5 leave on floor said he would take care of it.no mention of cleaning fee.

Stacey W.
Évaluation :

At pick up, the Employee was wearing his mask below nose, then at chin making little effort to pull it up. It was clearly stretched out and too big on his face. At drop off, two different employees were there and not wearing masks. When I got out of the car to drop my equipment, they pulled them up but were below their noses. I find this unacceptable. I wore my mask properly out of respect for the safety of the employee helping me. I should have been afforded the same.

Ernie T.
Évaluation :

They told me the dolly i rented was in the truck but there wasn't any, I called them about this and they still charged me for.

JASON T H.
Évaluation :

Le client n'a pas laissé de commentaire.

Camille E. | Expérience générale |
Évaluation :

Hands down this was the best storage unit place we have ever used. I will be returning when I need a uhaul or storage

JAMES P.
Évaluation :

Very tight turnaround area between storage areas.

Ryan M.
Évaluation :

The truck ran horrible and the drivers door wouldn't close all the way kept opening while driving

KEVIN J.
Évaluation :

Very professional and friendly

ERIC B C.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN K.
Évaluation :

Awesome service, would highly recommend!! Stay safe!

Eric D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jitendra B.
Évaluation :

Very pathetic and highly disappointing experience. The representative was super rude on a phone call. Felt like they do not care about customers.

Sarath M.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK EDWARD B.
Évaluation :

Le client n'a pas laissé de commentaire.

Sam R.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristen L.
Évaluation :

Everything went smoothly!!

KRISTIAN BALE T.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark W.
Évaluation :

A little tough getting in/out of the parking lot but overall great, easy rental.

Thomas G.
Évaluation :

Continue doing what you guys are doing!!! Treating the customer as important as your own family.

john F.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel M.
Évaluation :

The staff, especially Megan, super helped my husband and I. I was rude to her one day when she called to check that we had everything we needed. She handled this “Karen” really well that even later, I realized how rude I had been and knew I needed to apologize. She killed it! 👍🏼 Thank you Megan for being amazing!

JOSEPH EDWARD G.
Évaluation :

Le client n'a pas laissé de commentaire.

Martin C.
Évaluation :

Parking was a bit challenging

DAVID G.
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN J.
Évaluation :

Every one was freindly and professional!

STANLEY EDWIN G.
Évaluation :

Le client n'a pas laissé de commentaire.

Sean S.
Évaluation :

The charged me 2 days after I paid them in full another $45.17 when I ask them to explain what it was she couldn't and then I asked for a manager she acted rude and said I am the manager ... I just opted to go through my bank and dispute it they said Obviously an error on U-Haul's part

Mario P.
Évaluation :

Le client n'a pas laissé de commentaire.

BEVERLY MAGALLON G.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN K.
Évaluation :

The woman at the front desk was unorganized and scatter brained. She started helping me and then stopped mid way through to ring someone else up then came back to me. None of the equipment was working so she typed in my cars info and then she took a picture of my license with her personal phone and said she would delete it but I did not see her do it. She also gave me keys and told me the truck was parked around the side. After I tried every 10ft truck with the key I then had to go stand in line again to tell her I couldn't find it. It ended up being in the back being worked on. My pick up experience was bad and took 45min from start to finish.

Marci R.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall M.
Évaluation :

Le client n'a pas laissé de commentaire.

STACY DEAN O.
Évaluation :

Both counter staff and the lot staff were quick friendly and professional. Thank you.

Amber L.
Évaluation :

Everyone who helped me was very nice, but I am not impressed that the location has no policy to credit me for the extra gas I put in the truck. You'll charge me $4/gallon if I put in too little-but keep the extra without compensation if I put too much. Not cool.

MATTHEW K.
Évaluation :

Staff was very helpful and accommodating!

COREY RAY W.
Évaluation :

Le client n'a pas laissé de commentaire.

Dana B.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jim C.
Évaluation :

Le client n'a pas laissé de commentaire.

Ravi P.
Évaluation :

Le client n'a pas laissé de commentaire.

Roy R.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD LEE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Camille E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN ROGER B.
Évaluation :

Far too much information is required to rent a tow dolly--emergency contact information? You have my credit card and driver's license number. I'm not working for you, so such information is simply invasive. Specific model of my truck? What difference could that possibly make? Rating of my frame hitch? I'm taking responsibility for the equipment; let me get in, get out, and get on with life. The amount of information required makes me determined to go somewhere else next time.

eliisa T.
Évaluation :

Le client n'a pas laissé de commentaire.

Michele D.
Évaluation :

Maybe tell people that they need to take pictures for after hours drop off when renting the vehicle We put the keys in the box then realized that we were supposed to get pictures.

Kristal H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Cody R.
Évaluation :

They were so helpful when the truck that I reserved didn't come back to the location. Very accommodating and curtuous.

Amber Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Jamie M.
Évaluation :

Excellent customer service.

Cristil D.
Évaluation :

Le client n'a pas laissé de commentaire.

Patti N. | Expérience générale |
Évaluation :

This storage facility is easily accessible and conveniently situated for quick loading and unloading. I Love the keyless security check in and check out. The Attendants where all pleasant to speak with, helpful and knowledgeable.

BRANDON MARTIN P.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew B.
Évaluation :

The truck wasn't ready or even set up in the 24/7 system when I arrived. I had to wait for the employees to arrive before I could get the truck I rented. It took almost an hour out of my moving day to do this. It was frustrating.

Ken P.
Évaluation :

Le client n'a pas laissé de commentaire.

James P.
Évaluation :

Good customer service staff

Heather H.
Évaluation :

The employees kept calling me during my move to ask when I was returning the truck/trailer even before it was due. I told them the first time it would be back no later than the 5 days I was allowed but since I was driving from az to Oregon I did not have an exact day/time.I asked them to stop calling/harrassing me but they did not.

John D. | Expérience générale |
Évaluation :

This UHAUL storage facility is by far the best I’ve experienced in the Beaverton/Hillsboro area, and I’ve used 3 other facilities in the area. They are professional, knowledgeable and helpful in every way you can think of. Their supplies are always well stock and their prices are competitive if not better than the other stores that offer moving supplies...HD...I enjoyed doing business with them and would HIGHLY recommend this store to anyone! I’ll even stand out front with the sandwich board or flags to tell everyone to come on in!!! Thanks everyone at U-Haul Storage of Hillsboro.

dale w. | Premières impressions |
Évaluation :

The staff was amazing! Seriously, we genuinely appreciate how friendly and helpful the lady at the front was who helped us. Thank you!!!!

Brandy H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca A. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Tami K. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

juli f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Arlene G. | Expérience générale |
Évaluation :

Great customer service at this location, always helpful. Would definitely recommend this facility

JAMES D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ashley D. | Expérience générale |
Évaluation :

Thank you!

Jeffrey B. | Premières impressions |
Évaluation :

Jacob from Uhaul located deveral 10x10 outside axcess units @ your location Jared - welcomed me and secured a unit Our standing support by everone Cheers Jeffrey Baxter Onegoodcarpenter.com

CHRIS S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Naomi R. | Expérience générale |
Évaluation :

I chose average instead of excellent due to the wait time in line and on the phone.

Jon M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ray F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer H. | Online Move In |
Évaluation :

Staff were very friendly and helpful

Bob S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Arlene G. | Premières impressions |
Évaluation :

We worked with Jared Ruffell, he was very friendly and helpful. Made the whole process so easy.

Brandon L. | Premières impressions |
Évaluation :

I was in several times during the week and all staff were friendly and helpful. The GM was great to work with.

JUSTIN A. | Premières impressions |
Évaluation :

Great service as always!!

Lissa A. | Premières impressions |
Évaluation :

Honestly, nicest people EVER! They helped us through our move and storage unit. They helped us drive the uhaul truck to the storage unit. Amber was really nice. Everyone was awesome! THANK YOU GUYS!

Lourdes O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert R. | Expérience générale |
Évaluation :

The staff here is amazing! I made a move from another town and the staff made everything smooth, from truck rental to convenient storage options and accessibility The only reason for moving out is that I finally have room in my new place to keep everything here.

landon M. | Premières impressions |
Évaluation :

Very friendly, Jarrod went out his way to help me out.

Sandra L. | Expérience générale |
Évaluation :

no complaints

Anita B. | Premières impressions |
Évaluation :

Great customer service! Thanks

Julio M. | Expérience générale |
Évaluation :

Everything was great, very helpful with my concerns. Just a lil pricey was the negative.

Elizabeth D. | Expérience générale |
Évaluation :

The staff was super helpful.

Julie H. | Expérience générale |
Évaluation :

I had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.

Robert R. | Premières impressions |
Évaluation :

The process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.

Michelle B. | Expérience générale |
Évaluation :

Very clean storage and great staff! I will definitely recommend UHaul!

Brian H. | Premières impressions |
Évaluation :

Everything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.

Robert F. | Expérience générale |
Évaluation :

Stephen the manager is a rock star !!! Very professional and dedicated to great customer service. 👍

Melissa S. | Expérience générale |
Évaluation :

Awesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!

Shijil M. | Premières impressions |
Évaluation :

Great

Whitney M. | Premières impressions |
Évaluation :

The gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needs

Gavin A. | Expérience générale |
Évaluation :

When the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing $1600 in damage

Walid O. | Premières impressions |
Évaluation :

Great Staff

Amy W. | Expérience générale |
Évaluation :

The staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁 very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storage

DANIEL A. | Expérience générale |
Évaluation :

Always very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.

Denise B. | Premières impressions |
Évaluation :

The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Thanks!

ROBERTA B. | Expérience générale |
Évaluation :

Thank you for all that you and your staff did to help Me I stored my belongings for 14 years 🤗

Patrick S. | Expérience générale |
Évaluation :

the staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!

KIERON H. | Expérience générale |
Évaluation :

Staff are very helpful and helpful

Ryan G. | Expérience générale |
Évaluation :

Parking to get into my storage unit was difficult but otherwise a great facility

mary m. | Expérience générale |
Évaluation :

Thanks for making my move a good experience. You really made my day when you told me I would get storage for the first 30 days for free. Thanks to a good GM and nice crew. Mary

William B. | Expérience générale |
Évaluation :

AWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's. From start to finish. Including the smiles THANKYOU

Rosemary R. | Expérience générale |
Évaluation :

Staff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.

Julia W. | Expérience générale |
Évaluation :

Staff was great. I will definitely use you again thank you for all your help

Michael B. | Expérience générale |
Évaluation :

Clean area inside and out employee's worked really hard to help me

Sam V. | Expérience générale |
Évaluation :

Stupid mandatory comments required by a bad programmer.

Sam V. | Expérience générale |
Évaluation :

Stupid mandatory comments required by a bad programmer.

Sam V. | Expérience générale |
Évaluation :

Stupid mandatory comments required by a bad programmer.

NANCEY R. | Expérience générale |
Évaluation :

All my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2,000 mil

STEPHEN S. | Expérience générale |
Évaluation :

Very pleased.

christine b. | Expérience générale |
Évaluation :

Tyler was nice and super helpful. Great job! This UHaul is pretty busy...may need more help so people don’t have to wait so long in line.

ROBERT R. | Expérience générale |
Évaluation :

Your agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.

Regena T. | Expérience générale |
Évaluation :

All the staff were knowledgeable, professional, personable and eager to help.

ROBERT R. | Réservation |
Évaluation :

Big mixup over my storage space. Had to pay $32 to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.

DOMINICK/DONNA G. | Expérience générale |
Évaluation :

Everything worked out great and people were very helpful.

Toni w. | Expérience générale |
Évaluation :

We sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.

MARY D. | Expérience générale |
Évaluation :

Clean and secure you didn’t have a smaller unit are I would still be there. The Public Storage I’m now in seems dirty and is in a bad area.

norma s. | Expérience générale |
Évaluation :

I fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.

SALLY S. | Expérience générale |
Évaluation :

Best storage I have had and staff was always very helpful to me.

John D. | Expérience générale |
Évaluation :

Renting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.

Jennifer H. | Expérience générale |
Évaluation :

Very happy with my experience here. Nice remodel of main office.

VICKIE G. | Expérience générale |
Évaluation :

Prices keep going up with no improvements that were noticeable until this last couple of weeks.

James S. | Expérience générale |
Évaluation :

All was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and out

joel r. | Expérience générale |
Évaluation :

Fantastic

Jesus E. | Expérience générale |
Évaluation :

No comments

KIM A. | Expérience générale |
Évaluation :

The only issue was parking and driving to our unit. Not much room between the propane tank and the building.

Non reviews have been submitted for this location.

Retour
Haut de la page