Évaluations des clients U-Haul Storage of Hillsboro

They were so helpful when the truck that I reserved didn't come back to the location. Very accommodating and curtuous.

Excellent customer service.

This storage facility is easily accessible and conveniently situated for quick loading and unloading. I Love the keyless security check in and check out. The Attendants where all pleasant to speak with, helpful and knowledgeable.

The truck wasn't ready or even set up in the 24/7 system when I arrived. I had to wait for the employees to arrive before I could get the truck I rented. It took almost an hour out of my moving day to do this. It was frustrating.

Good customer service staff

The employees kept calling me during my move to ask when I was returning the truck/trailer even before it was due. I told them the first time it would be back no later than the 5 days I was allowed but since I was driving from az to Oregon I did not have an exact day/time.I asked them to stop calling/harrassing me but they did not.

Reprimand the jerk clerk who treated me like garbage from start to finish. I have had many experiences with U-Haul and all of them have been very positive until today. The clerk was absolutely terrible, argumentative, unhelpful and frankly unprofessional. His response to every concern I had was that it was not his problem or that I had to get over it. In the past I have rented equipment at the Cornell Rd Hillsboro location often in the past, they even put the trailer hitch on my car and I have done business with many of your other locations a number of times but I will not be returning to Cornell Rd Hillsboro. Thank goodness there's still the Silverton Road location in Salem. Otherwise I would have become a Penske man today.

U-Haul rep was very knowledgeable, courteous, & quick. Unfortunately, I didn't get her name.

The Hillsboro location was great. Very helpful and quick getting us checked out and on our way.

I originally had drop off location a couple of miles from my location but they changed me to an hour and a half away. they gave me $25 (I haven't seen it yet) for gas in the truck but no compensation for my car that had to go to get me back. Not happy!

I booked a 24 hour 6:45 pm - 6:45 pm. When I picked up the trailer I was told it had to be back by 5pm or id have to rent it for an extra day. Why did you allow me to book a 24 hour. Was this a bait and switch? I had a 7 hour round trip to make meeting an elderly gentleman to buy his motorcycle. I had my day planned to be back by 6. Thankfully the gentleman met me earlier. This however wasn't even the worst part. The lady at the counter was SICK and handling my cards and paperwork. In these times you are allowing your employees to come in OBVIOUSLY sick. Had a cough, sniffles and very obvious was difficult for her to breathe.

Staff the location. It is not generally available by phone, as the one or two staffers are entirely occupied with store traffic. Similarly, check-out and check-in are slow, due to lack of personnel in busy times. Most of the people I speak with are working long shifts due to this lack. Give your web site a thorough review for usability; I would have done most of my work through UHaul.com, had it been easily navigable. Once I get attention from the store personnel, the experience is excellent: they are friendly, caring even under stress, and competent, even with aged equipment.

Nothing the process you guys have is excellent

Very fast checkout process. No change recommended.

This UHAUL storage facility is by far the best I’ve experienced in the Beaverton/Hillsboro area, and I’ve used 3 other facilities in the area. They are professional, knowledgeable and helpful in every way you can think of. Their supplies are always well stock and their prices are competitive if not better than the other stores that offer moving supplies...HD...I enjoyed doing business with them and would HIGHLY recommend this store to anyone! I’ll even stand out front with the sandwich board or flags to tell everyone to come on in!!! Thanks everyone at U-Haul Storage of Hillsboro.

I reserved a 20' storage unit. I called to verify it. But--when I got there, it was not reserved for me and that size was not available. I m very unhappy about that.

I did the virtual pick up, took photos as requested and then received a comment back “REMOVE YOUR MASK!!!” - which I felt was a little rude considering it was the first time she was telling me what was wrong with my photo. The employees inside were not helpful and acted like I do this every day. I don't know procedures that's why I was asking questions. This was an awful experience and I'm glad I don't have to do this all the time.

Put too much gas in. Still had to pay full price. You're welcome

The vehicle was in perfect condition. We chose to have two dollies and one refrigerator approved hand truck to help with the move. It was well worth the price to be able to move so much in so little a time frame.

No improvement needed

The staff was amazing! Seriously, we genuinely appreciate how friendly and helpful the lady at the front was who helped us. Thank you!!!!

Have all the equipment in one place

Overall amazing experience however there wasn't much clarification nor conversation when picking up the rental truck. I wasn't advised that nobody would be coming out to inspect the truck or inquire about any issues that we may have noticed.

This location is definitely a great example of customer service.

Excellent, truly excellent customer service!

Process was easy . Employees were friendly and helpful

its very Convenient. Thx!

Online app check-in is a complete disaster. Multiple times through the process and it would crash and start over. Staff at the location we're extremely helpful in completing the process.

Went well, thanks

Easy process! Got what I needed and bright it back with I problems

Nice and clean.

I drive a Honda Civic. I love U-HAUL!

Get some service

Customer service reps were knowledgeable, friendly and helpful. We rented a van to move some furniture in town and they made the experience easy and prices were very affordable. We would definitely use them again.

Great service

Nothing...excellent job. It made my small move quick and efficient! Thanks.

All the many times renting from this location never an issue always great service and trucks however the uhaul rented this go round just needs to retire!

A hook in the bathroom to hang a purse would be very helpful.

The people at the pickup location, Hillsboro OR were great! The person at the location nearest my home where the order was placed failed.

Coming from Bend to Portland it would of been nice to have been able to leave the dolly in Bend instead of returning it to Portland

Twice in a row at this location the appliance dolly that I ordered was not in the truck. The Android app timed out way too quickly as I was trying to photograph the dash and forced me to re-enter the mileage and fuel measurement. The light for the fuel was intermittent. The overhead lights in both the cab and the back were not turning on when clicking the switch all the way counter-clockwise. The sliding door on the back requires excessive force.

Air conditioner doesn't work good

Everything was great as always. Thank you!

Great customer service!

I'd like to talk to someone about my bill. I selected the option at checkout that I dispute the charges. Because I asked for an appliance dolly and was not provided it but was still charged 10$ for it. I had to use the utility dolly instead which I was charged another 7$ for. I want my 10$ back. I dont know why you overlooked my dispute and charged me full price. What's the point of having it if you dont do anything about your mistakes? On a side note the truck when I picked it up was backed into some bushes. So the back could not be inspected. If it could have been, I'd have noticed the back door was wide open. So I had people honking and waving me down trying to tell me it was open until I pulled over and figured it out.

The truck was old and 130k miles on it, it was not in great condition as other trucks. There was no rear view cameras so needed another person help all the time to reverse. The brakes were not great and the wipers were not effective in heavy rain. During pick up on refusing the insurance, the agent immediately follows it up “ if there is any damage we will bill the heavy amount to you” it was like an attempt to make me purchase the insurance coverage

I've had a storage unit here before and really like the location. Everyone who has helped me there has been great. The two young women who helped me check in the equipment were very sweet and friendly.

Nothing, you're customer service was outstanding, especially since I accidentally left my wallet in my truck after turning in and they sent an employee after hours to provide access and return my wallet! I was very impressed with the 800 line customer service and especially the General Manager of the location returned my vehicle!

Helpful staff

Great customer service at this location, always helpful. Would definitely recommend this facility

Thank you!

Jacob from Uhaul located deveral 10x10 outside axcess units @ your location Jared - welcomed me and secured a unit Our standing support by everone Cheers Jeffrey Baxter Onegoodcarpenter.com

I chose average instead of excellent due to the wait time in line and on the phone.

Staff were very friendly and helpful

We worked with Jared Ruffell, he was very friendly and helpful. Made the whole process so easy.

I was in several times during the week and all staff were friendly and helpful. The GM was great to work with.

Great service as always!!

Honestly, nicest people EVER! They helped us through our move and storage unit. They helped us drive the uhaul truck to the storage unit. Amber was really nice. Everyone was awesome! THANK YOU GUYS!

The staff here is amazing! I made a move from another town and the staff made everything smooth, from truck rental to convenient storage options and accessibility The only reason for moving out is that I finally have room in my new place to keep everything here.

Very friendly, Jarrod went out his way to help me out.

no complaints

Great customer service! Thanks

Everything was great, very helpful with my concerns. Just a lil pricey was the negative.

The staff was super helpful.

I had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.

The process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.

Very clean storage and great staff! I will definitely recommend UHaul!

Everything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.

Stephen the manager is a rock star !!! Very professional and dedicated to great customer service. 👍

Awesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!

Great

The gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needs

When the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing $1600 in damage

Great Staff

The staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁 very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storage

Always very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.

The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Thanks!

Thank you for all that you and your staff did to help Me I stored my belongings for 14 years 🤗

the staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!

Staff are very helpful and helpful

Parking to get into my storage unit was difficult but otherwise a great facility

Thanks for making my move a good experience. You really made my day when you told me I would get storage for the first 30 days for free. Thanks to a good GM and nice crew. Mary

AWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's. From start to finish. Including the smiles THANKYOU

Staff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.

Staff was great. I will definitely use you again thank you for all your help

Clean area inside and out employee's worked really hard to help me

Stupid mandatory comments required by a bad programmer.

Stupid mandatory comments required by a bad programmer.

Stupid mandatory comments required by a bad programmer.

All my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2,000 mil

Very pleased.

Tyler was nice and super helpful. Great job! This UHaul is pretty busy...may need more help so people don’t have to wait so long in line.

Your agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.

All the staff were knowledgeable, professional, personable and eager to help.

Big mixup over my storage space. Had to pay $32 to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.

Everything worked out great and people were very helpful.

We sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.

Clean and secure you didn’t have a smaller unit are I would still be there. The Public Storage I’m now in seems dirty and is in a bad area.

I fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.

Best storage I have had and staff was always very helpful to me.

Renting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.

Very happy with my experience here. Nice remodel of main office.

Prices keep going up with no improvements that were noticeable until this last couple of weeks.

All was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and out

Fantastic

No comments

The only issue was parking and driving to our unit. Not much room between the propane tank and the building.