Customer Reviews for U-Haul Storage of Hillsboro

Évaluation :

5

Dropping off the dolly was a breeze. The staff were all very professional and efficient. This site was very well organized. This where I found out that I had the wrong dolly for my car.

Évaluation :

5

The staff at this location were friendly and well trained. We were in and out fast and this was probably my best experience with a rental I've had. This allowed us/me to focus on the move rather than the truck. Thanks staff!

Évaluation :

5

I liked the location and the people at the rental site. I REALLY disliked the website. I was able to use the website to reserve a truck and get a reservation number but the site locked up after "step 2" When doing after hours check in the website got stuck on the portion where you take a photo of the dashboard of the vehicle with mileage, etc. I just locked up the truck in the drop off area and put the keys in the secure drop slot. I will rent from this site again. Thank you. Erik

Évaluation :

3

I would of appreciate some credit for the 1/4 tank of extra gas I put... I asked the manager and he refuse to give me any kind of reduction in my rental.

Évaluation :

3

See previous comments

Évaluation :

5

great crew

Évaluation :

3

My van had been smoked in, and it smelled. The surfaces were clean, but that was a problem for being inside it. Also, your app's performance is frankly bad. It took way longer than what's acceptable to go through your check-out process. Since it's clear your site and app are done by the same group, you probably need to take a hard look at how you're running your tech operation.

Évaluation :

5

Very fast and very helpful

Évaluation :

5

Nothing you were all fantastic

Évaluation :

1

Clean vehicle, make it easily accessible (not parked in a position that is difficult to get into vehicle and difficult to exit parking lot)...explain the mobile app for returning without service charge and better customer service...(not calling and asking where the key is that was in the key drop box) at least fake like you are there for the customer...I will never use the Hillsboro Cornell location again..was not happy that I had to move my car to Baja Fresh parking lot...very upset to have paid over $75 for this shoddy service and experience...felt neglected as a customer

Évaluation :

5

Merci

Évaluation :

5

Shane was a pleasure to work with.

Évaluation :

3

Web site was a little difficult to use, on pick up and drop off.

Évaluation :

4

Stephanie was awesome! Really appreciated her positive attitude and easy way she explained the process. She made it a very smooth process.

Évaluation :

3

The only issue that I had was that they rented me the U-Haul at 3:45 in the afternoon but do U-Haul was not ready until 5 PM so when I went to return it at 5 PM the following day I got a phone call at 3:45 asking me where I was at and that I need to extend the time I said no but the employee insisted that I had to pay for another day due to I was not back at my schedule return time even though I wasn't able to pick up the U-Haul until 5 PM

Évaluation :

3

The instructions for the location of my truck were to “wordy” and confusing. It could have said, “Around the back of the main building when you enter our lot.” I'd blame it on my incompetence but, there was another guy there at the same time and he couldn't find his truck either. His was parked right next to (no exaggeration 18” away from) mine again behind the main building. We needed to walk around the truck to inspect it before driving off the lot but they were so close together you couldn't get between them. Then they were backed up to a muddy area behind the building so walking in that was fun to track into the truck.

Évaluation :

5

Mike Mike Mike Mike. Need I say more.

Évaluation :

5

everything went great

Évaluation :

5

Very knowledgeable staff and super helpful. Great customer service!

Évaluation :

5

I always rent from Uhal, I have been at other locations but Cornell Rd get a 10 plus when it comes to costumer service!! Everybody was kind, friendly, patiente and knowledgeable! Cornell rd staff know how to treat costumers! I will be back to this location for sure!

Évaluation :

5

Assistant Manager Mike was amazing. Patient, professional and personable.

Évaluation :

2

A woman was my agent, but not properly trained. She finally had to get the Asst. Manager to help. He had to add my Driver's License for a 4th time. He was condescending and somewhat rude. Then, when loading the trailer, we went a waited at least 5 minutes. Finally asking a guy stocking shelves - evidently not his job. Then, went inside 2 employees busy. Then, the assistant manager (who was by then ignoring me) and instructing 2 other employees on security items. He said abruptly "I called for someone" Finally, someone came. The assistant manager then barked at us to "turn off your vehicle" (we had not been asked to and promptly did. Return was super easy.

Évaluation :

3

while checkin the representative deliberately put in due date past the 24 hr mark from the checkin time, just to inflate the price to 2 days rent. I was keen to return on time i.e. before the 24 hr mark otherwise I would have charged for 2 days rent. shady business practice. I will avoid this place in future.

Évaluation :

3

I am still waiting for a final email for billing. When i returned the truck prior to my estimated time the gentleman was in a slight hurry and advised just turn the truck in and we will email you with a final billing. Still waiting to see that via email

Évaluation :

5

The staff was fantastic and were able to overcome many problems. Jacob, the manager at the Cornell Rd. store is truly exceptional person. He went out of his way to solve issues as they came up.

Évaluation :

5

The service is the best. Everything that I needed to know was explained to me perfectly. U-haul is the way to go when it comes to rental needs. I'll definately return for any future needs. Merci

Évaluation :

5

Awsome place..everyone was awsome and great service

Évaluation :

5

Staff was very helpful.

Évaluation :

5

I'm a disabled vet, and it would have been nice to have a place to sit while in line for check-in.

Évaluation :

5

Excellent customer service! Would recommend them to anyone!!

Évaluation :

4

My visit was tainted by the fact that I drove 27 miles and when I topped up the tank prior to returning the truck it took 7,1 gallons ! Obviously the prior renter did not replace the fuel used. The assistant manager to whom I returned the truck said he didn't think he could do anything about that but he would ask his boss. At the price of gas these days, U-haul needs to have a policy to reimburse customers to whom this issue pertains. My takeaway for this experience is that if I have a reason to rent a truck in the future I will refuel based on 10 miles per gallon, not "fill-er-up", just so that fuel gauge shows on the full mark. I suggested that U haul go after the previous renter but to no avail.

Évaluation :

5

Hard workers. Great service.

Évaluation :

5

James, Jacob and Tara were great! Please improve your after hours drop off software/app/program. Uploading a picture would not work and therefore would not allow me to finish check-in. Had to call customer service. Eric (for after hours check-in help) and Ruth (for help with overcharges next day) in customer service were fabulous! Such great people who were helpful, put my concerns at ease and took care of business.

Évaluation :

4

The 2 folks I dealt with were both great.

Évaluation :

5

Nothing, you guys were great.

Évaluation :

5

Check in was extremely easy.

Évaluation :

5

Nope.

Évaluation :

5

Staff was very helpful.

Évaluation :

5

I've used U-Haul in the past and they always are ease to work with.

Évaluation :

2

The equipment I need to use with the truck was never left with the truck so I ended up not even taking it off there property, instead I left it to gett he following morning with the right equipment, my plans ended up getting delayed so I came to return the keys for the truck I never took off of there property, I was hoping to move my reservation to use it the next weekend or be refunded for the time it wasn't used.. But no.. I was charged for every fee under the sun so $59 bucks later and still needing a uhual not sure where id go now. But this place is EXPENSIVE AF!!!

Évaluation :

5

Everything went very smoothly.

Évaluation :

5

Professional and hardworking crew

Évaluation :

5

When I went to pick up the U-Haul I was dreading a long wait but the person working the counter was amazing and was able to efficiently help customers and make the whole process go quickly and smoothly. The drop off process was also quick and easy.

Évaluation :

5

Staff was awesome, place was clean, and both renting a storage unit and returning our truck was painless.

Évaluation :

5

They seemed like a great group, no improvement necessary!

Évaluation :

2

When I returned the 6x12 trailer to the lot on March 17, 2022 the person at the office said they are not accepting trailers and I need to wait until March 19 (contract # 28986216). I showed him paperwork with their address and I had UNTIL March 19 to drop it off. I dropped it properly at the yard and went back to tee office to let him know and asked if he needed anything else. He grumbled, 'no'. The lot is nice and convenient for many in the Chicago area (I used it earlier in the year to move in). The attendant needs some feedback and training. I asked him to call his boss and I am not sure if he tried. Feel free to cal lme if you have questions (423-619-9111)

Évaluation :

5

The staff was very helpful and extended every courtesy to me.

Évaluation :

5

customer service was excellent

Évaluation :

5

We had to change our Reservation at the last minute to the Hillsboro, Oregon location and was treated wonderfully. With less then 20 minutes notice, they had everything we needed. Stephanie was the representative that helped us when we arrived, and I just can't say enough good things about her. She had an upbeat personality and was very helpful, very knowledgeable, and took great care of us. Thank you Stephanie for making this transition so easy. Uhaul is lucky to have you!!!

Évaluation :

5

The young man at the counter was excellent. He helped me make sure I had the right equipment for the tow stove this was not a planned need. He was very polite, friendly and helpful. A rarity these days. I think his name was Justin but I can't be positive. I'm sure your records will show it. Merci.

Évaluation :

5

Great, Helpful staff! Will highly recommend it. Do not go anywhere else for this kind of service, before you check these guys! AMAZING!

Évaluation :

5

Did not answer #3 & 5 because they did not apply.. Okay, so forces to answer even if I did not use the service. Survey is badly flawed.

Évaluation :

5

Nice friendly staff, professional and knowledgeable.

Évaluation :

5

The manager Jenny at the Hillsboro location is above and beyond absolutely amazing! She always took the time to talk with me work with me and make sure that my experience was great I work for a very big customer service company and people like her are an asset to any business she is amazing and deserves kudos for it

Évaluation :

3

The only problem is that they waited two days to check in the uhaul. We left the uhaul with them the day we moved into storage.They charged 68 dollars. I believe this was an error on their part. Everything else was fine.

Évaluation :

5

Jenni and her team give excellent customer service! Both my wife and I have been in there several times over last two months preparing for selling a house and an out of state move. We've bought moving supplies, rented a storage unit, rented trucks on different occasions and have used the UBOX service as well.They are a extremely busy location and often have a line of customers. They always greet each person and make sure to let you know they see you and will be with you shortly. Jenni is an asset to your company and manages her store and trains her employees well. Dan Wilcox

Évaluation :

5

Always such a fantastical crew. Love going in here.

Évaluation :

5

Above and Beyond. Love the crew.

Évaluation :

5

Fantastic job both in Texas where I started and Hillsboro Oregon where I landed. Big appreciation for it…moving is hard and having something be easy is huge.

Évaluation :

2

Upon arrival I was told the storage unit I had reserved wasn't available. I was offered a size larger, however told I'd have to pay the difference. This was the third issue I had with U-Haul while moving this weekend. Eventually the staff ended up giving two months free instead of the 1 month free I received with my truck to help make up the difference. However, we waited over an hour while they were trying to figure out what was available. I ended up in a 10x10x6, which was more expensive and smaller than the 10x8x9 I had reserved. I wouldn't recommend U-Haul in the future.

Évaluation :

3

If I had to pay for the month then it would be a lower rating. Nobody answers the phones and the poor staff are always trying to run around to try to keep up with whatever is happening. Consider better pay / incentives to hopefully have better staff morale and better work ethic. I loathe anytime I have to use uhaul because the staff are never on the same page between days or locations. I don't understand why I couldn't finish my rental online or over the phone even though my unit was empty and I had taken the lock.

Évaluation :

4

When opened storage unit found to large puddles on my car hints also 3 different occasions 2 of which we were unable to get to storage unit due to returns parked 5 feet apart the opening was smaller than our vehicle and Sunday I had to guid driver through space that was when I left

Évaluation :

1

Too expensive! Period.

Évaluation :

1

Still waiting for Uhaul support regarding a claim for having to transfer trucks by myself as well as reimbursement for hotel due to broken down truck.

Évaluation :

4

It was a great facility and made a difference that the staff was so nice - even the "New kid " Casey. The place was just far to conJested with numerous other rental equipment- trucks, trailers, containers. We moved out in spite of planning to stay on a few more months. Too crazy- busy there even though great staff willing to move things around - too hot to stand and wait!

Évaluation :

4

Only thing stopping this facility from being better is a few extra employees on a shift. Maybe someone that only deals with customers at the desk.

Évaluation :

5

Great Job! Stephen and his team were excellent to work with. Simple, Smooth and Special-made it quick easy and I will recommend to everyone!

Évaluation :

5

Very helpful staff, clean facility, easy transactions

Évaluation :

2

The person at the desk did not tell me how to use the alarm system, so it set off. Then when I went back to the office to ask about it, she didn't seem to have any concern that one went off, which seems like the whole reason for the alarms. I also was not told during my reservation that I had an odd shaped unit, I did not find out until I arrived and was handed a map.

Évaluation :

5

Staff was helpful and friendly. The storage unit was easily accessible and clean

Évaluation :

5

There wasn't a light in the 10×10 storage unit :(

Évaluation :

4

Even though I had problems with some things she was very patient and helpful. I am very impressed as to how I was treated. She explained to me why I was charged and was patient until it clicked into my head so thank you for all your help I look forward to seeing you in the coming days as I have a storage unit to work on.

Évaluation :

5

Exceptional service/facilities Cheers Jeffrey Baxter Onegoodcarpenter.com

Évaluation :

5

This is my first storage unit experience. My only real problem was at checkout. The only person working was out doing something with propane. There should be a number to call or a sign or something to contact whoever is working. I waited over 10 minutes, 4 other customers showed up behind me, one of them left. It took less than a minute for my checkout. If you created an easy checkout online or something that would be good.

Évaluation :

5

Honestly? Staff is super nice and helpful!

Évaluation :

5

Hands down this was the best storage unit place we have ever used. I will be returning when I need a uhaul or storage

Évaluation :

5

This storage facility is easily accessible and conveniently situated for quick loading and unloading. I Love the keyless security check in and check out. The Attendants where all pleasant to speak with, helpful and knowledgeable.

Évaluation :

5

This UHAUL storage facility is by far the best I've experienced in the Beaverton/Hillsboro area, and I've used 3 other facilities in the area. They are professional, knowledgeable and helpful in every way you can think of. Their supplies are always well stock and their prices are competitive if not better than the other stores that offer moving supplies...HD...I enjoyed doing business with them and would HIGHLY recommend this store to anyone! I'll even stand out front with the sandwich board or flags to tell everyone to come on in!!! Thanks everyone at U-Haul Storage of Hillsboro.

Évaluation :

5

The staff was amazing! Seriously, we genuinely appreciate how friendly and helpful the lady at the front was who helped us. Thank you!!!!

Évaluation :

5

Great customer service at this location, always helpful. Would definitely recommend this facility

Évaluation :

5

Merci.

Évaluation :

5

Jacob from Uhaul located deveral 10x10 outside axcess units @ your location Jared - welcomed me and secured a unit Our standing support by everone Cheers Jeffrey Baxter Onegoodcarpenter.com

Évaluation :

3

I chose average instead of excellent due to the wait time in line and on the phone.

Évaluation :

5

Staff were very friendly and helpful

Évaluation :

5

We worked with Jared Ruffell, he was very friendly and helpful. Made the whole process so easy.

Évaluation :

5

I was in several times during the week and all staff were friendly and helpful. The GM was great to work with.

Évaluation :

5

Great service as always!!

Évaluation :

5

Honestly, nicest people EVER! They helped us through our move and storage unit. They helped us drive the uhaul truck to the storage unit. Amber was really nice. Everyone was awesome! THANK YOU GUYS!

Évaluation :

5

The staff here is amazing! I made a move from another town and the staff made everything smooth, from truck rental to convenient storage options and accessibility The only reason for moving out is that I finally have room in my new place to keep everything here.

Évaluation :

4

Very friendly, Jarrod went out his way to help me out.

Évaluation :

5

no complaints

Évaluation :

5

Great customer service! Thanks

Évaluation :

4

Everything was great, very helpful with my concerns. Just a lil pricey was the negative.

Évaluation :

5

The staff was super helpful.

Évaluation :

5

I had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.

Évaluation :

5

The process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.

Évaluation :

5

Very clean storage and great staff! I will definitely recommend UHaul!

Évaluation :

4

Everything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.

Évaluation :

5

Stephen the manager is a rock star !!! Very professional and dedicated to great customer service. 

Évaluation :

5

Awesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!

Évaluation :

5

Excellent

Évaluation :

5

The gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needs

Évaluation :

1

When the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing $1600 in damage

Évaluation :

5

Great Staff

Évaluation :

5

The staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁 very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storage

Évaluation :

5

Always very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.

Évaluation :

4

The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Merci!

Évaluation :

5

Thank you for all that you and your staff did to help Me I stored my belongings for 14 years 🤗

Évaluation :

5

the staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!

Évaluation :

5

Staff are very helpful and helpful

Évaluation :

4

Parking to get into my storage unit was difficult but otherwise a great facility

Évaluation :

5

Thanks for making my move a good experience. You really made my day when you told me I would get storage for the first 30 days for free. Thanks to a good GM and nice crew. Mary

Évaluation :

5

AWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's. From start to finish. Including the smiles THANKYOU

Évaluation :

5

Staff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.

Évaluation :

5

Staff was great. I will definitely use you again thank you for all your help

Évaluation :

5

Clean area inside and out employee's worked really hard to help me

Évaluation :

5

Stupid mandatory comments required by a bad programmer.

Évaluation :

5

Stupid mandatory comments required by a bad programmer.

Évaluation :

5

Stupid mandatory comments required by a bad programmer.

Évaluation :

5

All my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2 000 mil

Évaluation :

4

Very pleased.

Évaluation :

4

Tyler was nice and super helpful. Great job! This UHaul is pretty busy...may need more help so people don't have to wait so long in line.

Évaluation :

4

Your agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.

Évaluation :

5

All the staff were knowledgeable, professional, personable and eager to help.

Évaluation :

2

Big mixup over my storage space. Had to pay $32 to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.

Évaluation :

5

Everything worked out great and people were very helpful.

Évaluation :

5

We sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.

Évaluation :

5

Clean and secure you didn't have a smaller unit are I would still be there. The Public Storage I'm now in seems dirty and is in a bad area.

Évaluation :

4

I fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.

Évaluation :

5

Best storage I have had and staff was always very helpful to me.

Évaluation :

5

Renting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.

Évaluation :

5

Very happy with my experience here. Nice remodel of main office.

Évaluation :

4

Prices keep going up with no improvements that were noticeable until this last couple of weeks.

Évaluation :

3

All was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and out

Évaluation :

5

Fantastic

Évaluation :

3

No comments