Great customer service for years!….😎
DIANA GCustomer Reviews for U-Haul Storage of League City
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This was the most hassle free Uhaul I have ever been to. The staff was very helpful and eccentric nice. I would definitely recommend this location in League City.
Gina G | Expérience généralePulled, dropped off, on my way. Fine job on both ends.
RALPH HI was very impressed and satisfied with the assistance I received from Destiny. She is very very courteous and very polite. She's definitely a keeper.
RUBEN H | Premières impressionsEasy to rent and return
Rene MI loved that you have remote gate controls which makes it very convenient.
RUBIN G | Premières impressionsOnly leaving because our new Fifth Wheel is too tall and won’t fit in this space.
Donald R | Expérience généraleBoth employees were awesome. Great attitudes and service.
ryan h | Premières impressionsThe staff at this location are fantastic to work with. This is my preferred location for rentals.
CHERI JDestiny, Tre & Leo were spot on! We will use this lcoation again.
DAVID QThank you for a smooth and easy experience on a short notice. Merry Christmas!
Sherri WNot much, you'll worked with me on extending return date and location...thank you so much
JAMES BTrailer was already parked out front and the check out process was quick and easy.
Gary EDestiny was fantastic and will always rent there.
STEPHEN FEasy and quick drop-off.
Victoria FProfessional and kind Thank you
Kai DMerci
Marysal A | Expérience généraleEasy process, vehicle was clean, tank was full and it was ready to go when we arrived. Must not have taken more than 5 minutes. Also, friendly and professional staff.
MOLLY ATruck and furniture pads were ready and in good condition. Pick up was quick and easy.
Gary EComment is just a general overall comment, not just for this location. My pickup location was changed three times. I know that equipment stock is always changing, but this was frustrating.
MARK SThere is a whole lot I could say, but I will say this. Mr. Brian, Leo, and the ENTIRE staff at this U-Haul location were placed there by God himself as real life earth angels. They truly have changed my life and have restored my faith in humanity. I will be FOREVER grateful to the entire team over at this location.
Kattrena S | Expérience généraleJust what I reserved when I got there. In and out in a jiffy. Very friendly employee
RICHARD LThe owner is awesome and very accommodating to your needs…I would highly recommend this place for all your storage and moving needs.
NORRIS BNothing, everything was perfect and the staff was friendly and knowledgeable.
DANIEL CThe place and the staff were just great!
SHERRY BGreat service and van
Patrick GI sent u a custmar yesterday
Herman W | Premières impressionsCustomer service was outstanding! The van was clean! I will definitely recommend this rental business. Merci.
Wilma AI had a 10-rated experience when I picked up the trailer. I had a 6-rated experience when I returned the trailer. When I returned to the U-haul Office, the gate was closed, so I sat there for a few seconds wondering what to do next and to read the signs on the gate. I decided to open the rear hatch of my Suburban to get my paperwork and then go inside the office. Once I had opened the hatch of my Suburban, grabbed my paperwork, closed the hatch to my Suburban, and walked to the office door, I was just about to grab the handle of the door to enter the office, the office staff member (thin/wiry male with somewhat long, wispy hair under a black U-Haul hat) tersely ordered (not asked) me to (something like, because I can't remember precisely) "sir, drive your vehicle and the trailer thru the gate, because that's why it's open". I didn't see any benefit in arguing with him, but the gate was clearly NOT open when I arrived, and I did NOT see any instructions in the gate to, for example, "Wait in my vehicle until the gate opens, and then drive inside". I'm not an idiot which is the way I felt, when the office member was speaking tersely towards me. Consider: (1) changing and/or re-arranging the signage on your gate, so people know what to do when they return a trailer, and (2) remind your staff members that your customers are guests, some of which are 1st time guests, like me, at that facility, and they don't work there or spend a lot of time there, so they don't know the office staff's expectations.
SCOTT LGood customer service
NAZEEM ADifficult to get in and out due to road construction.Not uhauls fault. .
STEVEN RKeep doing what you are doing.
ARTURO VNeeded a van ASAP and was able to get one quick. Staff at the location was friendly and helpful. Van was new and well maintained
Daniel SEveryone at pick up to drop off was amazing professional knowledgeable! The equipment was outstanding! Much love to all
JEFF DRates are too high. If I was doing a bigger move I would find a company that did NOT charge by the mile!
PEGGY ORented for less than 2 years and everything was perfect. Never a single issue! Will be back if I ever need storage again.
ann w | Expérience généraleNothing everything was the way it needs to be and was a fast and easy rental and easy dropped too
CARLOS AWas a good place. Will use other services in future
Albert T | Expérience généraleMove out date was 8-15-2024 Thanks for everything Brian good luck to you and Shirley
Bill M | Expérience généraleI'm real satisfied after 17 years that I use U-Haul maybe in the future if y'all need it I might get discount
JULIAN C | Expérience généraleIt took an hour and a half to get the UHual.
Diana CAyesha was very help and pleasure to talk too. She walk me through everything and made it a smooth transition. Merci
PATRICIA WI came here initially for propane refills and eventually stored my fifth wheel and rented a storage unit. The staff went above and beyond to help me with anything I needed. I actually looked forward to stopping in because it was like chatting with friends. I can't say enough good things about this UHaul facility. Thank you all for everything!!
LORI H | Expérience généraleThe personnel were Always Friendly and very helpful whether by phone or in person.
RICHARD M | Expérience généraleWish I didn't have to leave but league city expansion made me move out
cliff p | Expérience généraleThe guys there were very professional. Quick and easy pick-up and drop-off.
Robert HTruck engine runnig rough .i think it needs a tune up.Brakes felt a little weak Every thing else was very good your associates were very nice.
randall lGreat folks. Very helpful and kind.
CHARLES D | Expérience généraleS.O.
Martha HGreat location, wonderful staff and nice selection of space.
Courtney C | Déménagement en ligneWe have used U-Haul Storage for many years. Brian Thorp has been the BEST! Always professional, pleasant and willing to help. We would love to return in the future. Thanks for many years of great service
MICHAEL R | Expérience généraleIt’s a shame that the city is making this location close, I was long time resident and supported this location.
BOBBY C | Expérience généraleN.D.
Michael PIt was very affordable and worked great!!
ronnie dSuper nice people in the office. Concerned about getting the equipment installed correctly. Changed out parts and I was on my way. Very friendly
Kristin PFriendly and essy
HOWARD SBrian is AWESOME!
CHRIS J | Expérience généraleThey were awesome! Had to go to 3 locations to find a trailer in good working order. They were very professional and helpful!
Sharmyn DGreat people. Very helpful. Manager was on point. Very knowledgeable
WILLIAM E | Expérience généraleI was at this storage for 24 years. I'm so sad to have to move my business to another place. I was felt safe. Bryan and his staff always helpful and there for anything I needed. I will miss this place.
CATHY S | Expérience généraleLoved the staff! Very friendly, welcoming, and helpful!!
Kathryn P | Premières impressionsNothing! The customer service was excellent! The owner was so helpful and kind.
Haley CUnlock the dolly in the truck. ordered 2 dollies and had one that was put into truck but couldn't get the other one.
CAROL DOverall, I was very satisfied over the years I have stored my rv there. Despite me reporting it some time ago, my slot at I007's electric outlet was not repaired (loose and cover came off). Very disappointed at leaving that prorated rent was not refunded, this is poor policy. Otherwise very happy with the facility.
MICHAEL M | Expérience généraleI have been a customer of this facility since 2008 and have never had a problems what so ever.
amador y | Expérience généraleEasy reservation. Quick fast pick up and drop-off. Curteous staff.. Trailer was clean and functioned perfectly.
Rober EHad a wonderful experience with my recent 6x12 trailer rental. The staff at the pickup and drop off locations were great, and the trailer was the smoothest one I had ever rented.
Albert ROur big 10X30 storage unit was broken into along with 14 other units. They say it happens every year. We filed a claim and they paid it. We asked to see the video but they said there wasn't one. Called the police officer who was handling the case 5 times and he never returned our calls. Manager Bryan was rude. DONT STORE YOUR PERSONAL ITEMS WITH UHAUL. MINE WAS IN LEAGUE CITY TX
patricia h | Expérience généraleThe owners and employees are just wonderful. They seem to care about what you need, are friendly and I'll continue to use them forever.
Stephen FI made a comment that since my furniture got wet because of numerous leaks then lets call the fuel being to low even, the associate said "that's not my problem" and when I tried to point out the locations of the leaks I was completely ignored. I hope this is not how everyone is treated and yes my furniture did get wet.
Ricky BVery friendly and thorough Easy to talk to, answered my questions, and just did a very good job all around. Really, two fo the best locations I've ever been to.
Christopher JThanks for helping out in a pinch. Your services made all the difference in wrapping up a 6 month move process
Rowland RI absolutely hate that I have to leave b/c the state had taken over the property.. I have stored my RV there for years... Brian is the best.. I would never left but it will be bulldozed down by the state.
Linda W | Expérience généraleThe transmission in the truck needs to be looked at. It has to get to 2500-3000 RPM before changing gear with/with out being loaded down. Other than that it was a great experience.
Stacy BBrian Thorp was a pleasure to deal with. He and the team at this location were always attentive, kind and professional. I would still be renting there but we had to move out because of the new construction.
Brad M | Expérience généraleMr. Brian Thorpe was very helpful and extremely knowledgeable on all equipment. I would highly recommend this location to everyone.
Vicki CGot charge for a dirty truck. Not an accurate statement.
OSCAR GUhaul return parking was nightmare there was 5 us after hours trying to return no parking The staff was good very patient nice. But I was told 24 hours we got lucky bc staff was leaving able to get us in our unit
Tracie F | Premières impressionsBrian was fantastic! He was super nice, friendly, kind, courteous, helpful and all around wonderful! The other employees were happy and friendly and interacted with each other in a respectful way and seemed to genuinely enjoy working together. Brian assisted me every step of the way. We even ended up using the moving service as well and those gentlemen were nothing short of magicians! Dashawn and Malik were so very extremely helpful and kind and courteous and polite and respectful. Top rates all the way around! These folks are incredible! I can't say enough good things!
Trisha BThis location was convenient and affordable for me. It's a shame that TxDOT took the land.
George B | Expérience généraleMay 16 /'24 Alysha was a tremendous help yesterday , upon discussing the unfortunate notification that the west side of the property will be scheduled for demolition in a few months to make room for pending road expansion . West side tenants are now being given 3 months to move all their personal effects or businesses. I elected to jump on possible solutions right away . Alysha took the time to show us two adjacent smaller units on the east side of the property . I still have my work cut out by relocating , but the logistics are considerably easier due to her excellent help . Many thanks , and highly recommended ! Five Stars without question !!
MARK M | Premières impressionsEverything was top notch from the owner and his customer service skills and courtesy to the cleanliness. I hope they get that road work done soon and that it isn't affecting the local business. I highly recommend this U Haul location. Much more friendly and clean that the one I've used in the past, I will now use this facility anytime I need to move anything. Merci.
jennifer bVery nice place to rent from. Thanks, Brian.
Keith O | Expérience généraleWell, where do I start.....I can say that the General Manager is like a "family member" to me and my family! The outstanding service and friendship, has ALWAYS been above and beyond what I would ever expect from any business. I have leased many different units over these past years, everything is always clean and there was great access to the facility. I will miss the laughter and great conversations with the staff! "You'll be back" the GM said, and he is correct. I wouldn't go anywhere else because the level of trust and security of my belongings at the League City West Main facility surpasses all other locations! No other storage business could ever top this location! I highly recommend this storage facility for all your needs, I promise you won't regret it, ever!!
BARRY E | Expérience généraleGreat experience. Very convenient and well maintained property.
joshua j | Expérience généraleHave had storage units there for several years. Pleased with the service. Always helpful
Suesie H | Expérience généraleWe choose the wrong size and Mr Thorp got us rite in the next size up.
Leslie M | Premières impressionsBrian was professional and friendly
Thuy T | Expérience généraleCourteous, efficient
phillip d | Expérience généraleThe best storage facility in the South Houston area! The League City West Main U-Haul is the best, I've been there for years renting various size storage units. The staff are always there to help with any of your needs, the Manager is the best I've ever met in my adult life! This facility is to be modeled from, I plan to keep my business there for years to come. Merci les gars!
BARRY E | Expérience généraleBoth staff members was polite and friendly
KEDRICK R | Premières impressionsUnits are way smaller than expected, had to really pile everything up. Larger unit was too spendy.
becci s | Premières impressionsThe on-site pressure washer was not functional the 4 years I used the facility.
frank l | Expérience généraleour unit was terrible. all the stuff was falling out of the ceiling
luis s | Expérience généraleGreat management , nice people
Vasile A | Premières impressionsBrian and Leo were the best and will definitely use this facility again!!
Fermin V | Expérience généraleAfter 4 years I have to go but I can say it was a nice placed to start my business. The personnel very helpful, the spaces are really good for business starters. Price really good. 100 recommended
l&a d | Expérience généraleThe lady I spoke with when I called the 800 number wasn't pleasant. She wanted me to go online and complete the application. I'm husband just turned 70 and we are getting slower and the internet confuses us a lot of times.
patricia h | Déménagement en ligneI only wish access went to mid-night, a couple of times I had to race over before 9pm.
Caroline J | Expérience généraleVery polite, very patient, offered assistance, very knowledgeable about the business! I would consider this location again!!
JD P | Expérience généraleEnjoyed working with Bryan and will miss him when we move
Randell W | Expérience généraleVery nice management to work with!
Jill P | Expérience généraleBrian and staff where very friendly and knowledgeable I have and would definitely recommend this facility. I have used this facility for years and if I need another storage unit I would not hesitate to return. Thank you for the wonderful experience
Christine M | Expérience généraleThe staff at U-Haul Storage on W.Main in League City is on top of it !
JOSEPH L | Premières impressionsMr.Brian and his team were absolutely fantastic! Without a doubt he takes pride in his job and his uhaul location. They're helpful, friendly, and genuinely care about their customers. By far the best uhaul experience, 10/10 would recommend!!
Brandy L | Expérience généraleFast, Friendly and super convenient. Thanks Brian! Keep up the GREAT Job! Put me down for ten positive stars today.
Anthony F | Expérience généraleMr. Brian is a great person. He made us feel welcome and got us helped right away. His customer service is superb -few times I've came thru the office, he was always willing to go extra mile to render assistance.
david k | Premières impressionsI really appreciate how well the business was ran.I came in right at the beginning of covid because I lost my entire career and I needed a place to put all of my gear. Now that I'm back on my feet. I? No longer need the storage service but, will most likely use the service again. Process of setting up an account and closing one is simply ... simple! Thank you for being a large part of getting my life back together after the entire world shutdown. -Andrew
Andrew P | Expérience généraleGood and security place
Adalberto G | Expérience généraleMr. Brian Thorp was amazing and very helpful.
Paige S | Déménagement en ligneBrian is very helpful and always nice
steve s | Expérience généraleMy family has been either storing and parking at this facility for years...The place is always Safe, Clean and Organized...Brain Thorp and his staff has been professional, Helpful and just all around GREAT...
DALE D | Expérience généraleMy trailer was parked there for many years feeling secure now. I have a facility that I have moved it to at work.
TROY H | Expérience générale