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RICHARD L.Customer Reviews for U-Haul Storage of League City
Testimonials From Recent Customers
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JANET B.Brian is the best communicator! I will be back
Beau C. | Expérience généraleThese owner/operators are awesome!
Tasha S. | Expérience généraleVery well ran, I don't know the gentleman's names but everything was smooth. You can say I enjoyed having my stuff there haha
SYLVESTER K. | Expérience généraleI moved from extra space where there is zero customer service or attention to detail and wow what a difference. Brian was friendly attentive and quick to answer all my questions. Amazing customer service especially in these times where it is tough to find help and happy help. Brian loves his job it's so good to see.
Mercedes L. | Premières impressionsPay attention to maintenance of equipment. The two hand winches for the front wheels were rusty and had not seen oil in a v long time. One tie down strap was partly torn through and frayed.
HUGH G.Initially U Haul wanted me to drive an hour away to drop off the trailer. I told them find something else closer.. the agent told me that no one local had any room for the trailer that I had. Once U Haul was able to find me a close drop off location Fast and easy.. very nice guy.
Sharon H.So the truck I was rented broke down on my on the way home. Worked all day loading it, drove about 40 minutes and the belt of the truck came off while I was driving. Luckily I had just exited off the major freeway and was able to guide the truck into a bank parking lot. I almost hit several people could of lost my life. The repair guy game and he had to buy new parts for the truck at auto zone. The belt tensioner was really bad so that was replaced. It took around 3-4 hours to get the truck running. All I was offered is to not be charged because I needed it an extra day because the damn truck broke down. Not only that I had guys helping me and I had to send them home and they could only come back the next day at 10am. Literally a joke that I was charged at all for this. It's not even about the money to me.
CHAD L.Very friendly and helpful. I had A problem with my debit card which made me late for December. I have always paid on time. I auto pay and they waived my late fee! That is client appreciation for sure.
rose M. | Premières impressionsFantastic helpful service.
RAY T.Brian and Leo are awesome in giving high quality service... This specific branch has been very consistent.
ARVIN LEONARDO C.Daniel is awesome with customer service!!!
ARVIN LEONARDO C.Extremely friendly service!
Thomas O. | Premières impressionsGreat Customer Service!
ANTHONY S.The staff went above and beyond for their customer service. I will absolutely call them first if I am needing a u haul or for storage. I was pleased and impressed. Thank you Bob Olsen
ROBERT O. | Expérience généraleBrian and Leo were super helpful and friendly on multiple occasions while I was there.
Matthew W. | Expérience généraleThe gentleman who received the the truck was awsome. Jeremy? Maybe...very helpful.
ANDREW S.Went above and beyond what I expected.
michelle c. | Premières impressionsThe gentleman at this location has a great attitude and friendly to the customers. The equipment was clean and ready for pick up upon my arrival. Keep up the good work
Darrel S.I tell everyone I know and people I meet about this great place. Brian is so wonderful and helpful. Leo is great. Polite and willing to help if needed. I've used them for 2 years and felt terrible about not needing the units any longer. Prices were affordable but mostly it's the staff that really make this Uhaul the top.
elizabeth m. | Expérience généraleCheck the oil and make sure it's full of oil
JASON G.Geart service no hidden fee! Thank you uhual always there for me when needed!
Marysal P. | Expérience généraleLeo was great he got me in and out with the quickness. With exactly the size truck I needed.. And upon returning the vehicle same as before excellent customer service! Will definitely refer this location!
RITA P.I truly appreciate your hospitality.
JEFFERY J.Everything from pick up to drop off went very smooth. Excellent customer service.
ROBERT O. | Premières impressionsAdvertise.
Albert T. | Premières impressionsthe employee is friendly and efficient. they remind you when to return the truck.
PAULA B.Very easy and would use this location again
Blake B.Very nice staff and genuinely nice people!!!
mellissa H. | Expérience généraleI received excellent customer service, there's nothing else Leo and Brian could have done with my move that wasn't already done!
JOYCE C.Leo Sasso and Brian Thorp were very helpful and polite! So many don't believe in giving good quality service but, Leo and Brian both exemplifies what customer service is! I highly recommend this facility and am glad I chose them over the rest!! Very satisfied customer!!!
Joyce C. | Online Move InDid a good job
JOY B.Excellent experience nothing to improve upon except maybe a robot mover to do the work for me! A+
CRAIG H.The process of calling,getting a reservation, going in and looking at the unit was very fast, convient and the staff were very friendly, helpful and informative!!! I would have to rate my overall experience as EXCELLENT and am looking forward to utilizing my storage unit!!!
ashley t. | Premières impressionsExelent service and friendly i like 100 %
Maria O.Leo was very helpful
Joe C. | Premières impressionsLeo was very professional
JOE C.Cleanest / best maintained facility I have been to . Friendly staff ! Security cameras in working condition , fast prompt service
KAREN V.Not a lot really… Daniel was awesome, pointed out things about the truck and was very courteous. I've rented many times through the years from this location and I'm very happy to continue.
STEPHEN F.Very friendly and has good communication skills
Amanda R. | Premières impressionsMan don't ever change brotha! The gentleman who assisted me I felt like I was getting help from 5 different people, very versatile and extremely efficient
SYLVESTER K.Just a 1-2-3 process
LEONARDO S.S.O.
DORION D.Helpful, friendly. Gave me a sweet u-haul truck bank. U-Haul got me through college as my employer. Will be placing the bank in my office as a reminder of where I began.
JESSE R.Don was very professional and helpful.
MARC S.The staff was expecting me and had everything ready for pick up. They even hitched the trailer for me and ensured everything was secured and in working order.
MICHAEL S.The staff there is remarkably friendly and helpful. Facilities are clean and well maintained.
Misti N. | Premières impressionsGreat place. Will use this location again.
Ericka N.Always great service.
Warner S. | Premières impressionsThis is hands down the BEST U-Haul location we have ever had the pleasure of dealing with. The location is clean and organized. The staff is professional and very accommodating. The equipment was flawless. Very very well done by these guys. Kudos to this location and the folks that own and operate it!
ANDRE L.Friendly and helpful staff
clifton R.Brian & his Staff are very Professional...
DALE D. | Premières impressionsThis location worked with traffic patiently, close to closing time, waiting an hour to even talk to someone, to get the mistakes made by the origin location and the UHaul customer service corrected. He made sure our account was correct and that our trailer was in good condition, unlike the first location that allowed our trailer to leave the lot with bald tires for a 1300 miles trip! This location did a great job helping us. Moreover, he cared that things were correct and safe.
Edward P.Thankfully he caught that I ordered an appliance dolly but the truck I rented didn't have a ramp. They secured me a truck with a ramp and I was all set. Merci.
Nicholas D.I don't have any ideas for improvement, but I wanted to say this was a really nice experience. The owner checked me in and got me safely into the van. It was a brand new van, so it was very comfortable. It took less than 5 minutes to return it.
Jennifer H.Leo is awesome! Very friendly and helpful
ALEXANDER M.Uhaul provided us with a clean, fairly new truck and we enjoyed a relatively stress-free possession relocation. I would recommend them for sure!
MICHAEL H.Leo was awesome today! Really appreciate how easy he made pick up/ drop off!
CARMEN I.Overall you're system is ok . Just need to add a little bit more detail about your equipment. I wanted a 6x12 cargo trailer with a ramp and spent a lot of wasted time and energy finding one. I ended up getting a car hauler trailer because the ramp on the cargo trailer isn't a full 6 foot wide. This caused me to repack materials in truck and I was late for an appointment. Very disappointing.
MICHAEL B.The dolly and bag of blankets were in the way of us moving very wide items into and out if the truck. I wish I could have relocated them to a more convenient location.
LAWRENCE M.Very helpful with everything
MARK Y.No issues or concerns, the associate who helped me out (both with rental and checking in) was great! I will be back to this location for future van rental needs.
MICHAEL W.The men worker were helpful and polite!
VIRGIL M.Very friendly
DIANNA L.Your system is broken you lost one of our bin the shipment was late. We could never get s straight answer. You scheduled a time and day and just did not show up. Several times in this. You equipment or truck was always in the shop broken. It was the worst experience. I would not recommend this company for moving to anyone. We would call in and be told a time for pick up and then check and the time was different. Then told we were not scheduled at all. Too much more to mention. The services were graded at The lowest can be. Unreliable unresponsive and can't believe anything told.
Sherri F.Everything was perfect.
William O.Leo was great, was professional and helpful during the entire process!
ALEXANDER M.Thank you for your professional assistance and patience during this exhaustive move! U-HAUL personnel know their business at this location! I'm sincerely thankful for their loyalty to customers. Gwen Fugman
GWENDOLYN F.Excellent service à la clientèle
WILLIAM D.You were much higher than other competitors but the attendant at desk is the reason why I went with U-Haul. Leo was Helpful, Courteous and a Professional. That's the only reason I went with U-Haul. Leo was above Excellent.
dennis b. | Premières impressionsBrian and Leo were AWESOME! Always pleasant and polite! They'll have my business as long as I'm around.
KATTRENA S.Great and professional service!
LESTER G.S.O.
KERMIT M.Everyone we have talked to at location has been extremely nice and helpful.
Stacia F. | Premières impressionsStaff was very helpful and amazing customer service!
Heather S. | Online Move InGreat team !!!!!! Third time renting there!
Preston D. | Premières impressionsBrian was very courteous and customer focused. It was a pleasure doing business with him.
Randy J. | Premières impressionsi always have great service whether in person or over the phone. Thanks to Leo for all his help!! Keep it up. And thanks always to Brian for being a dedicated owner-operator over all these years. Regards, Anthony
BOOKKEEPING UNLIMITED B. | Premières impressionsVery convenient and well maintained facility.
Nata C. | Online Move Inthe old school personality great customers talk to customers and joke with customers was such a pleasant experience..
LEO S. | Premières impressionsExcellent service à la clientèle. Clean space. The team was very helpful.
Sidney D. | Online Move InThis storage facility is "Top notch" in my Military-minded rating. General Manager Brian Thorp has been super friendly, courteous, very helpful in so many ways. Brian gives you the feeling like your "family" and he will help you in every way possible. The staff there are always willing to help you with whatever your needs are. Boats, Campers, RV's, Tractor trailer rigs, any type or size of storage you need, they have it! This is a 5-star facility and I will continue to be a customer for years to come!
BARRY E. | Premières impressionsBrian is awesome !!
Alan D. | Premières impressionsGreat customer service!
Solomon L. | Premières impressionsBrian is great. Every business needs a Brian.
john b. | Premières impressionsRented here many times nice people fair price
Herman M. | Premières impressionsEveryone had great customer service!
Fermin V. | Premières impressionsMary was excellent! Very pleasant & good advice when we asked for it. She was great to work with and we signed up to rent an RV storage spot
Joe F. | Premières impressionsThere was a misunderstanding on my account and U-Haul storage area handled it quickly and resolved everything to my complete satisfaction I'm very happy with my rate of $59,95 per month
TROY H. | Premières impressions