Évaluations des clients U-Haul Storage of Little Elm Aubrey

Staff were very friendly and efficient. Best, easiest Uhaul experience ever; will definitely return.

Best U-Haul Location & Staff ever!

They were very friendly and accommodating. Always appreciated during an already stressful circumstance. Definitely will always get my business!

The truck had only 1/4 tank of gas. The guy said it had a 1/2 tank. We reserved the uhaul at another location and it was moved without our knowledge increasing the mileage.

The service was Great. She was very helpful with guiding me on the CORRECT tools to rent for moving, yayyy. 10 stars !! Upon returning the man and the lady were very friendly and thankful.

Excellent experience received from staff.

Great people and very convenient

Wish it had been 24 hour access

Excellent customer service. Very Friendly and Informative. Easy in and Easy out!

William & Barbara are the BEST. Very professional and on top of things. Always helpful and looking out for your security.

They went out of their way to help meet my storage needs. I am very thankful for all the help they provided me.

The couple running this facility are top notch, very accommodating, friendly and knowledgeable!! Will definitely use/recommend them again and again!!

I enjoyed my time with you guys in Little Elm and I will refer people to you all because my service with you all was very pleasant!

Two minor complaints: 1. There is a horrible persistent smell in the elevator on the north side. Smells like a bunch of used ash trays. Makes for an unpleasant experience every time I use the elevator. 2. Your dolly carts are in disrepair. They rattle and clank very loudly when moving which is made worse once inside the building and in the long hallways with metal walls/concrete floors.

The check-in process was easy, the staff was friendly.

It was a positive experience, from the first moment of checking in-to moving out. The couple that runs it were both super nice. If you need storage, this is it! Awesome customer service!

Thank you so much. You're the best!

Very nice and easy to use

Absolutely nothing, stellar service

Clean very helpful staff, ready to help you with your questions, concerns you may have ,what ever you might need help with.

Nothing really... The people there were kind, attentive and helpful overall.

I would recommend the location but not Uhaul as a service, your checkin and checkout procedure is cumbersome, puts an undue burden on the customer. I checked in the vehicle at night, in freezing weather and was not at all comfortable in taking pictures and trying to up load them on my phone just to give you the mileage. I understand trying to reduce employee time but you have moved the technology and time to your customer. I would use anyone else simply to get away from what you want me as a customer to provide. Very unhappy with Uhaul as a company and the direction your checkin and checkout procedures have taken.

Nothing. All good.

The passenger side mirror would move everytime the uhaul hit a bump, so I could not see anything and had to rely on my passenger to tell me when I could switch lanes. The drive would not have been possible without a passenger. For this reason, I did not feel safe. That mirror needs to be fixed.

Barbara helped me and she was so great I have no complaints

Very satisfied with the service

When I arrived it was after hours. I had issues returning the truck due to the uhaul return saying that my contract number did not exist. I called the number and the man helped me feel comfortable about dropping off the uhaul and gave me a better understanding of an unfortunate situation.

Very nice owner couple that value serving you!!! Truth!!!

A more clear sign that can easily be seen night or day. Knew where I was going and still missed it in returning the truck. Good service Thank you

Nothing to improve Jared was very polite and friendly helped me out even though it was already closing time.

Mr burke was extremely nice and thorough with explaining the details of the storage and the facility and the price for my 10×15 was reasonable. I recommend this storage for anyone who wants excellent customer service.

We are very happy with our experience! I also had a very friendly and helpful staffs member help me out!

I am a 70% disabled veteran of the armed forces. I usually receive some kind of discount from U-Haul. I appreciate any little help. The lady who helped me this time was not very courteous with me when I inquired about a veteran discount. She said that as a manager she had never heard of any discounts for veterans. It was what and how she talked to me that made me want to go somewhere else.

Barbara was professional and very friendly.

Contacless Process was easy ans smooth

Very nice staff

Absolutely loved everyone at the facility. Unfortunately now days you would expect the typical cold, emotionless service you get anywhere. Not here. They always made me feel so welcome. Would refer to anybody and everybody. Amazing operation!!!!

A very pleasant experience!

Excellent people that work there. Thank you for all your assistance.

I consider the entire process above average. No improvement needed.

Staff was always friendly and helpful. Facility was clean, well lit, and I always felt safe visiting.

Staff was very friendly and assisted with our needs. I will surely recommend this location.

William was great! I only needed a unit for a couple days; he worked with my situation and was able to get me exactly what I needed at a fair price. Thanks Will!

Loved the friendly service. Thank you!

Great customer service, it was clean and the people were very helpful

The owner Mr. Burke was readily able to assist us in our rental of truck and moving accessories as well as a very clean and affordable rental unit. Excellent customer service.

We reserved a 6x12 cargo trailer and when my husband came to pick it up, they gave him a 6x12 utility trailer. There was no credit or upgrade offered.

The people inside were not friendly at all. They acted put out when I went in to ask a question.

Very Friendly, and kind staff and owners

Barbara was very friendly, knowledgeable and extremely helpful. I will continue to go to this location for my moving and storage needs.

It was a pleasure. Very professional and also friendly and was treated like family. I was was very impressed.

Friendly staff. Check in and check out less then 10 mon

Everything went very smooth from pick up to drop off. Location was next to where I loved so it worked out great.

So, this rental was supposed to have been picked up at the Frisco location on Gary Burns, but the auto repair shop did not put the keys in the box for pick up. Though I didn't get the truck, a hold was still placed on $153.34 for the rental. I called U-Haul and was directed to this location. The young lady on the phone was great and the folks at the Aubrey location were as well. But, another hold for $153.34 was placed on my card for this rental. I was told this was only a hold, but a hold on a debit card freezes that $. $306.68 in the hole at this point. Truck was great, move went great, returned the truck early, was charged another $120.77. Now I am $427.45 in the hole for this rental. I could've hired movers for half that. I was told these holds would drop off in favor of the actual rental charge PLUS a $50 credit For the hassle. I am trusting U-Haul to do right on this. End of day - Service and truck were fantastic...from everyone except the clowns in Frisco that created this problem.

Barbara is one of the most rude, abrasive, difficult, and generally unpleasant people you can possibly encounter—avoid her and this location.

the straps was not included with the truck. other locations had them available in order to secure your furniture.

Do not use the Ihaul App for 24/7 pickup as it crashed multiple times during Pick up AND drop off. causing serious anxiety and frustration. I could not successful pick up or drop off and was not sure if the rental was a go or not. Very bad app. However, the personell working at this location were very kind and was a great help.

All was great! Barbara showed fine customer service skills & concern for my satisfaction. Nice job!

Easily the best Uhaul Experience I have ever had. Edie is the best and really made my day!

Great place to keep your belongings safe and clean

Was great from start to finish. Will use again in the future!

The customer service was wonderful!! Really nice people!

Edie was great!

The couple who helped us were extremely nice and professional. They were so helpful and I appreciate them. There was one concern when I arrived there were no reservation. I called and the person on the phone said no problem they’d see us Friday and there wasn’t a problem but without a solid reservation I was concerned. I do have a solid reservation for August 1 for the climate controlled units. Your security seems top notch making us very comfortable. Thank you so much and see you later this month.

Excellent, clean facility. Thank you!

The check in process by mobile phone was smooth and easy to understand. The people that were onsite were friendly and terrific about answering any questions. I very highly recommend!

The owners are not very friendly and are difficult to work with. I had an online check-in and still had to go inside and re-do everything I did online. When I asked why I was snapped at by Barbara that it wasn't an online reservation. The last time I was there I had an online reservation and couldn't access the truck because it was inside the gate. When I went inside I was snapped at for not using the app. I was also charged a cleaning fee after told I wouldn't be.

Great service. Especially Mr. Burke.

I love coming to rent from you all. Have such a good team. Keep up the good work. Thank you to Edie and William who went above and beyond. God bless

They were so helpful and accomadating. Made this move a lot less stressfull!

Good customer service!

She was awesome

Service was excellent. They were pleasant, helpful and quick.

Always very helpful, kind people. Nothing short of a fabulous experience!

Move in was very easy. Unit clean and ready. Questions answered as needed. Nice that the owners wave and smile when they see us on the property. Little things like that actually matter.

The Little Elm U-Haul store and storage are very clean, organized and secure. The staff are professional yet friendly and helpful. I feel safe storing my possessions there. Another U-Haul location that is maintaining excellent standards in service. I am a very grateful customer!

William and Barbara Burke were Exceptional! Friendly and always helpful they certainly helped reduce the stress that comes with moving. Facilities were clean and access to my storage units were never a problem. The climate controlled area is cooled VERY well which is great for storing those items that required protection from the TX heat. I've already passed along their information to friends that have been looking into storage options - I highly recommend using U-Haul Little Elm/Aubrey for your storage needs!

I only had to store my RV for a short time but I found the staff at the Little Elm facility helpful, professional and knowledgeable.

5yrs, and my stuff was as clean as when I moved in. Thank you.

Staff was incredibly helpful and friendly for both my truck rental and storage unit. The circumstances behind needing to move were not pleasant, but UHaul did everything in their power to make my experience with them as stress-less as possible. They were patient, kind, reasonable, and upfront--all of which I greatly appreciated. The rates for storage may seem higher, but I ultimately decided to go with them, because they do not nickel & dime you like some other places that might try to get you in the door with a lower rates, but then have numerous hidden fees. The unit is clean, climate controlled, very secure, and the perfect amount of space that I needed to house my belongings. I hope that I do not need to utilize their services frequently, but when I do and if I'm in the area, this will be where I take my business.

Extremely helpful and accommodating!

I used this storage facility for several years, after moving to north Texas. The staff is friendly and always made the effort to accommodate my needs. I recently moved where I no longer need to store any of my additional “stuff,” but would definitely return if the need for temporary storage recurred. Thanks for a good experience!!

My experience was Great! Owners were Pleasant and east to work with!!!

Very professional and very helpful. Great customer service given. They are very friendly and kind

Very nice people here! Very professonal, helpful and courteous!

Due to excessive rain conditions, there was some water damage to stored items. Insurance will reimburse for "act of God" damages.

The staff at this UHaul location are amazing!! Very friendly and always willing to help.

This facility is cramped and hard to access compared to other Uhaul locations that I have used. The elevator is hard to use because I was required to enter code every time ( had to make 13 trips to unload a truck and had to enter code to open elevator every time )

The wonderful service we have received has been over and beyond anything we could have anticipated. The unit and all the facility are clean and well maintain, security is top notch and staff is extremely helpful. We rented a storage unit for our daughter, felt comfortable having her go there on her own when needed at all hours, and the staff was extremely helpful when it came time to move the items. We will forever be thankful for the help received. I highly recommend this storage facility.

Friendly customer service

Nice people and very helpful. 👍👍👍

Very friendly and helpful staff!

The owners are the best!!!! So helpful and friendly. Storage clean!!! Who could ask for more!!❤❤❤

Just what I needed for short term storage.

Manager has a great personality and has excellent customer service skills.

AWESOME EXPERIENCE! Traveling from Albuquerque to Pilot Point, TX. Was a very tiring move however ALL the folks I have worked with at UHaul have been absolute angels with their experience, nonworking

Na

For us this was the perfect choice; right around the corner from our residence. The climate controlled space was clean and the security program was reassuring. Excellent staff too.

You would have rated excellent but when I came to empty my unit . your facility had cut my lock off and put a. Uhaul lock on it. I came to the office and was told it would cost me $75.00 dollars .

all good

Very helpful

Manager was rude, unprofessional and not knowledgeable. Property is full of mice, trash overflowing with furniture and hazardous materials. Access to property is atrocious with trucks blocking entrh

Stored my cargo trailer there for a month while using it. Good prices, close and convenient to my home!

The best service ever. Will definitely refer my friends and family members to the place. Its clean and well maintained.

Deplorable

Great deal and the staff was helpful and friendly!

It would have been excellent, but upon leaving there was no credit given for the unused part of the month.

excellent service.

decent rates and convenient location!

Super easy check in, perfect storage size ..and super easy move in.

The gentlemen who assisted us was kind, professional and very helpful. He showed us how to check into the lot and facility and where the space we rented was and where moving carts were.

Great customer service! Wonderful people. Happy to do business here.

The staff is great and super accommodating. They went above and beyond when I moved in.

Very nice and helpful. Tammy great. Very clean

Helpful and freindly at all times, a pleasure to due business with.

Great service for 3 years.

Very pleasant experience. Manager was very helpful.

We were warmly greeted by Tammy and all the details were explained to us. The directions and location of our unit was described and we unloaded. We checked out quickly and efficiently.

Ezra Phillips was the gentleman who helped me out every time I came here and I was nothing but pleased with his customer service and willingness to go above and beyond for me. Very pleased customer!

Thanks so much!

The lady at the front desk who helped me finalize my paperwork when I moved out was great!

Elevator to 2nd flr storage is quite cumbersome as it requires multiple swiping. One swipe should suffice to gain elevator use & another swipe to end its use by the renter.

Thanks u- haul for been so kind u- haul best.

It seems unreasonable that 3 days into the month when you move out , the rent wouldn’t be pro rated.

Excellent service.

The whole staff there is great. Ezra really helped us out when we initially moved in. First class employee!

High on product knowledge, Pleasent to work with.

it was good

Outstanding customer service

The facility is very nice & clean. Upon move-out of my storage unit, Chris was kind & helpful. When I need to rent a space again, I will rent at your location. I will recommend your location!

Great staff and facilities

Great place, everyone was friendly and very helpful. Chris the general manager really has the place running like a well oiled machine.

Na

Very satisfied with uhaul services and the staff.

I love this place it was very they were very considerate and helpful I will recommend them to Friends

N/a

Staff was excellent

I had a storage here for many years. Never had any issues.

We were given a unit on the 2nd floor after previously calling and receiving verbal confirmation that our storage unit would be on the 1st floor and able to drive right to. Key card did not work 3x

Helpful and friendly staff!

Amazing customer service. I was well pleased with the services.

I am grateful for the services rendered to me from Uhaul... The transition was smooth & the price was right on time!

Computer was down and it took forever to get the truck.

Great place to store your stuff

Excellent job

Well done.

Great service

Wonderful staff, Chris and his wife were always there and ready to help. Well stocked for any moving need. A great big hug and thank you!

Any time I had to interact with employees they were always friendly and courteous.

Well kept property, and courteous staff.

The Best!

Everything was good

It’s a nice place but needs trash cans. The dumpster was locked every time I was there. I don’t know if I would have had access or not if I’d asked. I only had small items to throw away.

I will use this facility again

The facility and staff were great! A very convenient location with easy access for loading and unloading.

Thanks, everything was just fine.

Thanks

I've been utilizing this facility for over two years and have always experienced great service. My only complaint was not having 24hr access which is necessary for the area and commuters schedules.

The facility leaked and flooded ruining many of our items. It was also infested with rodents, a snake, and spiders and other insects; all of which we found alive and making their home in our goods!!!

Would use again. Recommend to all my friends.

Clean, well maintained facility with complimentary carts for moving items. Good security features and helpful staff. Rates are a little high.

None

Very helpful, provided carts to help move etc

Very good customer service

great service! Noticed when I did not lock my unit correctly, contacted me and fixed. awesome

Great customer service and very nice clean facility. Thank you for everything!

Great experience

The storage place has an amazing and helpful staff. I had to store my belongings for almost two years and am very happy that I chose this facility. Thanks for being so great!

staff always so helpful

Staff is very friendly and helpful. Like that there’s no monthly contract - can move things out when we are ready.

Great place with great people!!

Team was great, thanks.

Very pleasant experience

The experience with my storage and truck rental were great. Thanks guys

Everyone at the location was nice professional and overly helpful. Great team.

Great Staff! Thanks for everything!!

Great customer service and extremely clean and well maintained facility. Would definitely use this facility again.

Staff was excellent to work with.

We arrived at 2:00am with a 26 ft truck and the manager coordinated with me to ensure he would be available to get me access. Great Customer Service!

Staff went above and beyond to be polite positive and attentive. Thank you.

The rental was a good experience. It served my purpose well.

Very satified

We used this storage facility for over 4 years while we transitioned into a smaller home. It was convenient, safe, and well maintained. Great service.