Évaluations des clients U-Haul Storage of Little Elm Aubrey
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Storage of Little Elm Aubrey
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Russell M. le
Excellent customer service
Amanda B. le
Deplorable
Travis H. le
Great owners. Would use this location again.
Lex D. le
Great deal and the staff was helpful and friendly!
WILLIAM B. le
It would have been excellent, but upon leaving there was no credit given for the unused part of the month.
Ryan B. le
Just make sure there isn’t any trash left in the door pockets.
Lynn Y. le
excellent service.
Florence L. le
Great team .
Tiahcia G. le
Stay professional an courteous!! Thanks for the friendly service!
Thomas B. le
Everything was good except for waiting for help because workers were busy or elsewhere.
PRISCILLA C. le
The app for self service checkout is SUPER BUGGY! A few weeks ago I had to give up after trying both the web and the app but they both kept crashing while I tried to upload the required pictures. I ended up having to call your customer service in the middle of nowhere, the middle of the night, to sort it out. Yesterday, I also had trouble with your app, although I was able to finish the checkout process after numerous attempts. Your self checkout provides customers great convenience, but I wish you could invest in fixing the buggy website and app. It;s never pleasant for a customer to have to wrangle with tech issues for 20-30 minutes, normally in some lot in the middle of nowhere, after a long day of moving.
Vance F. le
decent rates and convenient location!
India A. le
Super easy check in, perfect storage size ..and super easy move in.
Diane S. le
The gentlemen who assisted us was kind, professional and very helpful. He showed us how to check into the lot and facility and where the space we rented was and where moving carts were.
Madison M. le
I was not told that the truck floor had just been painted and it was not dry. Resulting in paint all over our furniture.
Terri B. le
Great customer service! Wonderful people. Happy to do business here.
Hilda R. le
Excellent customer service
Sandra Z. le
U-Haul Storage of Little Elm was very friendly and knowledgeable about all my storage and hauling needs. I would definitely recommend this place to anyone moving to the area. Your first month is free and prices are very reasonable!
Anthony G. le
Great customer service
Timothy W. le
I was not told that if I didn’t bring the truck back empty and clean that there would be a 30.00 cleaning fee added. I left two large boxes that I could easily have disposed of if I’d know about this. This makes the whole experience seem shady and unpleasant.
John C. le
Provide location phone number for customers
patricia F. le
I should have asked about how tolls were handled. Maybe next time include info in brochures - it might be there But in fine print - but I couldn’t locate it. Would be a good thing for Q&A
Laura B. le
We were in a rush, needing extra space while movers were still at my house. Uhaul has short term availability which was great! Only comment would be that there were 4 trucks by the front door, but the keys assigned to me were for a truck in the back, so had to wait awhile to get the truck and leave, during an emergency.
michele f. le
The staff is great and super accommodating. They went above and beyond when I moved in.
Brian M. le
The mile allocated were not enough too reach my destination and drop of the truck even though I went straight from point a to point b. The drop off was 15 mile away an I was charged 20 extra miles. Next time I will probably go with budget or some company that has unlimited one-way miles.
Susan D. le
Very nice and helpful. Tammy great. Very clean
Michele F. le
Great staff. Very helpful and accommodating.
Frances C. le
My only problem was when I arrived at 11pm.after two long days of driving , the code did not work for me to leave the truck in a secure place. Also I was told that I could get a refund if truck was returned early but when I returned it 3 days early I was informed because it was prepaid that they could do nothing. I believe I should be compensated for those three days that you can re-rent it. I will be calling the manager to see what she says about this matter
Tiashanna A. le
Because the truck back light wasn’t working and it made it hard for you to move at night
Pamela M. le
Great experience, will use again.
PORTIA S. le
Helpful and freindly at all times, a pleasure to due business with.
Linda M. le
Great service for 3 years.
Goldie B. le
Very pleasant experience. Manager was very helpful.
Julie T. le
We were warmly greeted by Tammy and all the details were explained to us. The directions and location of our unit was described and we unloaded. We checked out quickly and efficiently.
JACOB B. le
Ezra Phillips was the gentleman who helped me out every time I came here and I was nothing but pleased with his customer service and willingness to go above and beyond for me. Very pleased customer!
CHARLES K. le
Thanks so much!
MELVIN B. le
The lady at the front desk who helped me finalize my paperwork when I moved out was great!
Sergio C. le
Elevator to 2nd flr storage is quite cumbersome as it requires multiple swiping. One swipe should suffice to gain elevator use & another swipe to end its use by the renter.
Viell S. le
Thanks u- haul for been so kind u- haul best.
Kimberly D. le
It seems unreasonable that 3 days into the month when you move out , the rent wouldn’t be pro rated.
Rickie P. le
Excellent service.
Natalie S. le
The whole staff there is great. Ezra really helped us out when we initially moved in. First class employee!
PORTIA S. le
High on product knowledge, Pleasent to work with.
Mary H. le
it was good
Rita F. le
Outstanding customer service
monica l. le
The facility is very nice & clean. Upon move-out of my storage unit, Chris was kind & helpful. When I need to rent a space again, I will rent at your location. I will recommend your location!
Edward S. le
Great staff and facilities
Shannon M. le
Great place, everyone was friendly and very helpful. Chris the general manager really has the place running like a well oiled machine.
Jennifer S. le
Na
Dina E. le
Very satisfied with uhaul services and the staff.
kathy s. le
I love this place it was very they were very considerate and helpful I will recommend them to Friends
Brian H. le
N/a
Bridget B. le
Staff was excellent
SERGIO P. le
I had a storage here for many years. Never had any issues.
Jennifer B. le
We were given a unit on the 2nd floor after previously calling and receiving verbal confirmation that our storage unit would be on the 1st floor and able to drive right to. Key card did not work 3x
Tiffany C. le
Helpful and friendly staff!
Lavell P. le
Amazing customer service. I was well pleased with the services.
Charles M. le
I am grateful for the services rendered to me from Uhaul... The transition was smooth & the price was right on time!
Sherry F. le
Computer was down and it took forever to get the truck.
Earl C. le
Great place to store your stuff
JOHN M. le
Excellent job
Patrick H. le
Well done.
HALI G. le
Great service
Ken M. le
Wonderful staff, Chris and his wife were always there and ready to help. Well stocked for any moving need. A great big hug and thank you!
MICHELE W. le
Any time I had to interact with employees they were always friendly and courteous.
david f. le
Well kept property, and courteous staff.
Tyrone B. le
The Best!
Joshua M. le
Everything was good
Dion J. le
It’s a nice place but needs trash cans. The dumpster was locked every time I was there. I don’t know if I would have had access or not if I’d asked. I only had small items to throw away.
HUGH K. le
I will use this facility again
LEE B. le
The facility and staff were great! A very convenient location with easy access for loading and unloading.
Lorin T. le
Thanks, everything was just fine.
TERRY W. le
Thanks
Leneshia D. le
I've been utilizing this facility for over two years and have always experienced great service. My only complaint was not having 24hr access which is necessary for the area and commuters schedules.
Tim B. le
The facility leaked and flooded ruining many of our items. It was also infested with rodents, a snake, and spiders and other insects; all of which we found alive and making their home in our goods!!!
RAY M. le
Would use again. Recommend to all my friends.
KRISTIN M. le
Clean, well maintained facility with complimentary carts for moving items. Good security features and helpful staff. Rates are a little high.
Tobin I. le
None
SCOTT F. le
Very helpful, provided carts to help move etc
Edward S. le
Very good customer service
PRUDENCE K. le
great service! Noticed when I did not lock my unit correctly, contacted me and fixed. awesome
Jesse M. le
Great customer service and very nice clean facility. Thank you for everything!
Edgar D. le
Great experience
Kathryn B. le
The storage place has an amazing and helpful staff. I had to store my belongings for almost two years and am very happy that I chose this facility. Thanks for being so great!
Patti M. le
staff always so helpful
Myrtle R. le
Staff is very friendly and helpful. Like that there’s no monthly contract - can move things out when we are ready.
tammy e. le
Great place with great people!!
Erik And Heather R. le
Team was great, thanks.
Cheryl H. le
Very pleasant experience
christopher k. le
The experience with my storage and truck rental were great. Thanks guys
Charvin B. le
Everyone at the location was nice professional and overly helpful. Great team.
NATHANIEL P. le
Great Staff! Thanks for everything!!
Ted K. le
Great customer service and extremely clean and well maintained facility. Would definitely use this facility again.
Bryon M. le
Staff was excellent to work with.
Raheem T. le
We arrived at 2:00am with a 26 ft truck and the manager coordinated with me to ensure he would be available to get me access. Great Customer Service!
Steven L. le
Staff went above and beyond to be polite positive and attentive. Thank you.
jeff d. le
The rental was a good experience. It served my purpose well.
Jeffrey L. le
Very satified
REBEKAH C. le
We used this storage facility for over 4 years while we transitioned into a smaller home. It was convenient, safe, and well maintained. Great service.