Nothing, everything was perfect from start to finish.
SIDDEEGAH F.Customer Reviews for U-Haul Storage of Little Elm Aubrey
Testimonials From Recent Customers
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Super easy and efficient on pickup and drop off. Nice person at the counter. Couldn't have made it easier on us. Have used this location before and will use it again!
SHERYL S.Nothing. Excellent customer service all around. Nicely done!!!
MICAIAH A.The owners/staff are very friendly and helpful. The mobile website for uploading information needs bugs worked out, but that is U-Haul corporate problems, not the kind people at this location.
Ryan D. | Premières impressionsGreat service, I was very happy and feel confident storing my belongings there.
Joshua H. | Premières impressionsIt's a little hard to find the drive into this place
Marius M.Always friendly and helpful. I rented a storage unit for almost 2 years and I have used them every time I move. Great customer service!
Marteel H.I specifically declined insurance (as well as a slew of other add-ons) and was still charged for it when I got the bill.
Dennis K.Nothing the whole process was smooth, quick and the owners were very professional.
RICARDO C.Great staff
vernicle r. | Premières impressionsThe lady in the front desk very helpul.
Kenia P. | Premières impressionsCustomer service was excellent. Very happy with my experience.
Debra G.Great store
Michael S. | Online Move InWilliam & his wife went the extra mile to insure we had everything we needed. There pleasant attitudes made it an easy transaction.
PAUL M. | Premières impressionsThe lady at the desk could use some customer service touch ups. She's unfortunately always rude.
THOMAS W.I had planned I using the app but the app wouldn't take photos so I had to get help. The lady(not sure of her name) I delt with was a little rude. My truck had graffiti all over it and paper plates and I got pulled over twice by police officers because of this! They both thought the truck was stolen because of the graffiti and paper plates!
SUSAN A.Maybe offer to sell cold beverages to customers. Moving is thirsty work.
RANDALL D.The lock was in the storage unit. Customer service was available and excellent. The unit and facility was very clean and the person cleaning was very friendly. Would definitely recommend.
ELIZABETH M. | Online Move InOverall my experience was great with the rental and equipment. Upon my return, the vehicle is was checked for mileage and gas. Everything was great on that end. When the female worker/owner returned to finish the final charge to my card a comment was made. She said “y'all sure did go through some mud didn't you…†My response was “yes a little bit, it's pretty nasty out there.†It was raining and the streets were wet and muddy etc. The truck was not at all drenched in mud on the outside nor on the inside. The inside was left pretty much the way we received it. Clean. We left very little tred makes of mud/water (simple wet marks) on the inside FLOOR MATS. That's what mats are for right? Mind you, the mats were not bad at all. Again a very small amount of foot tracks on the FLOOR MAT. Not on the carpet, not the seats, no on the window etc. When we left the male owner came out to move the truck and take it back into the gates. As he opened the door, he looked back at us and just shook his head at us like ‘em he was disappointed or something. I'm lost as to why the comment was even made from the lady and why the guy even motioned with his head that way towards us. It made a good experience for the most part turn into us never wanting to go back there. We are not trashy people at all and we are took care of the truck and returned way before our four hours and in great shape. Just like we received it. Comments and treatment of that nature normally wouldn't bother me but the way it was said and done is disappointing. It's my hope that the color of our skin wasn't the real problem because honestly that's what it felt like over something so minor. But we did what we needed to do and unfortunately we will not use them again due to the final treatment when dropping the truck off. Too many Uhual places to be worried about just 1. Better customer service goes a long way!!!
TIMBERLYN M.Well maintained facility and friendly staff!
MARK A. | Expérience généraleMs. Burke was informative and efficient.
BRYAN R.It was a breeze signing for my lease. Exceptionally friendly and courteous staff. Merci.
Ely A. | Premières impressionsThe owner was very friendly and helpful. I actually needed an additional unit and he was very quick to help me get things done so I could move my stuff in fast. So helpful! Thank you so much!
Patricia P. | Premières impressionsMy experience with the service I have received from this UHAUL location started from November 2020 to present date. From the beginning I have always received the best customer service from this amazing couple. Let me start by saying how polite and courteous Mr. and Mrs. Burke really and truly are. I had reserved a UHAUL truck back in 2020 and despite the mixup and error on my reservation, they delivered. Now I can't say that anyone else or any other location would have done the same, but the way they took care of it really speaks highly of the service they provide. I've gone in for multiple things as little as a single box to information about a storage unit and every time they welcome me with a friendly smile. They also make sure to take care of each and every customer that walks in through that door and treat them like a new. Next time you visit Mr. and Mrs. Claus, I mean Burke, make sure to greet them with a smile and respect, and they too will greet you with that 10x more. They are my favorite couple and I am very grateful for people like them.
FRANCIS S. | Premières impressionsExcellent service was able to get a cargo van 5 minutes before close for a last minute need!
DEREK D.No issues or concerns so currently no recommendations
MICHAEL D.Great experience, the store was clean and organized, pick up and drop off went quickly, the truck was clean, and Will was great!
EDWARD W.2nd time I rent from them and I always get great customer service
ALEJANDRA R.Very comfortable with it all!
MALIKA R. | Premières impressionsMrs. Barbara is a pleasant and sweet person. She made me feel so welcoming and she was very patient with. Come to find out we share the same birthday. I knew it was something special about her.
SHAMEKA W. | Premières impressionsWonderful customer service! Great experience!
DEAN B.I was able to rent a storage unit, rent a giant truck all from my phone. When I picked up the truck it was ready, clean, and the sails rep walked me through each step. When I said I also rented a unit, he worked with me to review the unit before taking the truck. When I came back and had more questions, the owners and reps took time to answer all my questions. I will recommend uhaul and this location little elm Aubrey. This is a WOW! review. What ever the owners at this location are doing is amazing and if all uhaul locations were run like this uhaul should skyrocket in what ever market you identify.
Andrew B. | Expérience généraleThis place has served my business(storing materials and trailer safely) and I perfectly for 5 years! I would still be there if I hadn't moved. Thank you so much!
Julian P. | Expérience généraleWhen we arrived at the drop off location there was a sign that said “ Stop and wait here for personnel†so I waited for a few mins because the building had an open sign on, I finally decided to do the online self return when a male walked out and gave me a hand gesture, I walked over to him and he was yelling but due to being near a highway it was hard to hear. When I asked him if he could repeat that he yelled “ I said wait over there!†So I waited until he was done moving a van and walked back towards him and he then yelled†just leave it over there I'm not open!†Not sure I will be using uhual again after all these issues this trip.
Andrea F.I specifically told them I was doing a long distance 2000 mile move and they did not verify the truck was inspected and ready for such a trip. I had 4 roadside break downs, out in desolate desert, with massive delays. It was dangerous and the truck was absolutely in ill repair and should never have been on the road.
KIMBERLY R.William and Barbara were very friendly and helpful. I will be using them again.
Mark E.The experience was fantastic.
Kinley A.Nice! Good job!
QING H.All staff was pleasant and accommodating. We felt we have an extended family taking care of our property while away.
Carlos or Evelyn L. | Expérience généraleOutstanding service.
ALEC O.Rep was very friendly.
JAMES B.Staff is rude. The rat bait trap was left in our unit but the bait was in its sealed bag, never opened.
Benjamin H. | Expérience généraleNothing can be improved at this location. Everything was very smooth and easy. One less stressor on moving day was greatly appreciated.
SCOTT O.Clean windshield.
ALEC O.Very friendly staff and facility/equipment well maintained!
MARK S.The manager was so helpful! When we realized we wouldn't be able to have the truck back by the time the reservation ended we called and asked for another day. She gave us an extension without extra charge. It made a difficult day better! Fortement recommandé!
GARY L.The price was higher than other providers, but the efficiency and convenience of this location and their excellent service out weighed the savings.
Kelly H.Will and Barbara go above and beyond to be so helpful. You're not just a storage unit to them, you're a person that they care about.
KATHRYN K.Very friendly owners! Great customer service!
LACECIA W.The inside was not cleaned well. I found a cigar bud and black ashes. I had to clean and sanitize myself. In this day and time, this should have been a top priority making sure the inside was wiped down and sanitized.
Marie J.Not let me get a uhaul with a faulty battery and ruin my move.
TIMOTHY W.You are great
Dongkwon C.na
LINDSEY R.Excellent customer service, friendly, knowledgeable snd helpful stall went above and beyond to help!
MAUREEN M.Exactly what I needed. Great service and staff.
marcus R.Had a great truck rental experience! Jared Ambrose provided great customer service! Will certainly use this location again.
MARK A.Great customer experience and very friendly.
Jamshid E. | Premières impressionsThe staff, both a woman at pick up and man at delivery, were both very helpful. This location was easy and efficient compared to the larger facility in McKinney. We will use this location again.
Jennifer G.The staff was friendly and it was apparent they have a really good system down.
JEREMIAH S.The staff was amazing, professional and attentive. I'd recommend them to anyone.
DANIEL G.Quick and painless, trailer was ready, in and out. Like the burger joint, will not hesitate to use this location again
JOHN V.S.O.
SHAWN S.Nothing! This may be the best uhaul I've been to.
BAILEY H.I can't think of anything. Staff was super friendly and made it easy.
Renee S.Everything went very well and worked like a charm.
MARLON S.Very polite and convenient.
Thania T. | Online Move InThis operation is awesome! The rental process was great and the owners are amazing folks. Recommend this place over three others within 5 mile radius.
NEIL M.There was nothing you could have done that would have made the experience better. Will, owner/manager, worked with us on the return when access to the storage unit was delayed. Great service, compassion and willingness to be flexible are rare and greatly appreciated.
Mark Z.Attendant was very professional and would definitely recommend anyone who needs a truck to this location. Great job
JOHANNIE J.Owner Will was great! I got a great rate on a truck and storage unit. I was shown around the facility and treated with A+ customer service. Couldn't have asked for a better experience
Kevin S. | Premières impressionsOutstanding customer service and no complaints, I will use them again if needed..
ERIK A.Great service and great company
Brittany F.Will and Jason were awesome. Love this place!
michael h. | Premières impressionsStaff was super friendly and helpful
Bill T. | Premières impressionsExcellent service, clean facility and convenient access to the building.
Keith S. | Premières impressionsConvenient to get to. Close to my house.
Vive D. | Premières impressionsBy far the best service experience I have ever had at any Uhaul store. The entire interaction was a refreshing reminder of the great way customer service used to be- friendly, genuine, provides accurate information and takes time to explain it all. I'd give 10 stars if it was an option.
MARY W. | Premières impressionsVery kind and helpful. A great example of how great the service was.
Robert F. | Premières impressionsAbsolutely the best service. Kind, professional, and efficient! I couldn't ask for a better experience, I was in and out! Merci.
Christopher F. | Premières impressionsExcellent
Doyle C. | Premières impressionsIf found the staff there to be friendly, courteous and professional. I recommend this location!
KEITH A. | Premières impressionsWonderful people managing this location! They are very helpful, knowledgeable and the facility is excellent. I am very pleased.
Eric L. | Premières impressionsClean, convenient, and the owners are very nice!
JESSE R. | Online Move InThe check-in process was easy, the staff was friendly.
Rene H. | Premières impressionsMove in was very easy. Unit clean and ready. Questions answered as needed. Nice that the owners wave and smile when they see us on the property. Little things like that actually matter.
Ralph P. | Online Move InThe owners are the best!!!! So helpful and friendly. Storage clean!!! Who could ask for more!!❤❤❤
Pamela D. | Premières impressionsStaff is very friendly and helpful. Like that there's no monthly contract - can move things out when we are ready.
Myrtle R. | Réservation