Customer Reviews for U-Haul Storage of Manchester West

1237 évaluations

53-71 Spencer St   Manchester, CT 06040
(Next to bowling alley)

(860) 432-9112

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 432-9112

53-71 Spencer St
Manchester, CT 06040
(Next to bowling alley)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Rodent problem is terrible they ruined much of my clothing and other items. Storage did nothing to correct and told me too bad I should have purchased insurance

Ed B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya M R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Migdalia P.  |  Premières impressions 
Évaluation :
2

The Manger there try to add more money over the normal amount we use so I'm not going there no more

MOHAMED H. 
Évaluation :
5

Le personnel était amical et serviable. Everything went smoothly.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENZIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHWARREN JR S. 
Évaluation :
5

Angie and her team are always on the ball..great place

SCOTT B. 
Évaluation :
4

Excellent customer service! Cargo van smelled and should have been better cleaned.

PAUL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
5

I enjoyed working with you people

Betty Y.  |  Expérience générale 
Évaluation :
4

Add a fold up step or tuck under step in addition to the step up for us older folks that are shorter. The step was too high.

Sandra M. 
Évaluation :
5

I had a very pleasant experience with the staff and the facility..

Tracy M.  |  Expérience générale 
Évaluation :
4

Better parking situation.

JOAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCARLET H. 
Évaluation :
3

Too expensive for the time I had the van

BRIDGETTE K. 
Évaluation :
1

The manager had breached the contract and limited my access to the unit,BEWARE OF THIS MANAGER SHE'S A DIRT BAG, BUT THE OTHER STAFF ARE VERY PROFESSIONAL AND KIND, I recommend you go to Oakland st instead all the staff there are great

GEORGE S.  |  Expérience générale 
Évaluation :
4

Le service a été excellent. Owner/staff friendly and helpful. While the truck was clean, the suspension/steering were showing its 120 000 + mileage. Took some effort to keep the truck going in a straight line as the handling was "sloppy".

PAUL V. 
Évaluation :
5

The staff/owners are so nice and courteous! I have rented vehicles from them several times. great service...with a smile!

WAYNE R. 
Évaluation :
5

Maria and Amy are amazing!!

Patricia M.  |  Premières impressions 
Évaluation :
1

Person at counter was extremely rude

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Angela went out of her way to be friendly, helpful and accommodating.

Robert D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND H. 
Évaluation :
5

The staff were very friendly and helpful. They went above and beyond to make sure the unit was clean and ready for me.

Judith G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL D. 
Évaluation :
5

Rates are very high while checking in online. Also gas charges for additional milege are also very high.

SEKAR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HULYA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn R.  |  Premières impressions 
Évaluation :
5

We intentionally chose this uhaul over one that is a mile from our house because the staff is so incredibly kind, polite, helpful etc. it was truly a pleasure. Give them all a raise. I'm a manager. These folks are keepers. Brand new van too. We'll be back!

MATTHEW D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi H. 
Évaluation :
5

I always use this facility for my truck rental needs. The service is always friendly and efficient. The trucks I've rented have all been in good shape.

John K. 
Évaluation :
5

Nice people

JOSE B. 
Évaluation :
5

Even though I used the online check in - the woman working STILL helped me answer my questions & went beyond to make me feel safe and comfortable!

Emilynn H. 
Évaluation :
2

The truck had a very bad smell to it

Franco I. 
Évaluation :
2

Have designated locations for rental share. Box for keys during store hours. The staff were both busy with customers so I used the key slot, which is to say I threw the keys on the floor and left.

Cody H. 
Évaluation :
5

Very helpful staff, thank you for all your help!

jose C. 
Évaluation :
4

Had a brand new cargo van...very comfortable and the people were very nice and efficient

Sarah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS M. 
Évaluation :
4

My only comment relates to the limited space in front of the building, caused by the site topography. Have used this location before and would again for a van/truck rental. Maria is very pleasant and helpful.

David C. 
Évaluation :
5

Conveniently located

Israel T. 
Évaluation :
4

The lot is so small! First time there a Class B truck was in the drive way, and it filled it up. I just kept going, came back hours later. Finally got in.

Christopher G. 
Évaluation :
4

Parking lot too small. Would recommend other location in Manchester.

AREV Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latonya H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH J. 
Évaluation :
5

Everyone was very helpful

Jazmine O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELODY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDNEI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE H. 
Évaluation :
5

Angela is wonderful. The ladies I met that night were wonderful too. Everyone is helpful.

JODILYN A. 
Évaluation :
5

Terrible service!!!!!!!!!!

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
5

I went over my limit of time I could have the truck due to my ignorance and they where amazing at understanding!!!!!

Vicki B. 
Évaluation :
5

Angelo and her staff were the nicest and went out of their way to accommodate you. The best customer service I have ever experienced. I recommend this spot to anyone! Great people!

RICHARD C. 
Évaluation :
5

everyone was very friendly and accommodated all my last minute changes. great place!

Joseph M B. 
Évaluation :
2

I would not recommend coming here. Workers were very unprofessional and rude. At the time of dropping off the truck, directions were very unclear about where to park the truck, etc. I am moving for the first time, I've never rented a U-haul before. I asked simple questions and nothing but attitude I thought dropping off the truck would be easy, I hand them the keys and that's it. But they made it very difficult and confusing for no reason. I made sure the tank was full and I brought it earlier than I was supposed to, yet they made me wait there for some reason? Seemed to me they didn't really know what they were doing. Don't come here. Customer service needs work.

RENAE E. 
Évaluation :
3

The trucks were all in terrible condition. I advised the representative of my long drive and after trying a second truck because the first had problems I still ended up with a truck reflecting a check engine light and tire pressure low. Not the safest for a long commute. I probably won't ever come back to this location.

KEYLA V. 
Évaluation :
5

S.O.

Louis B. 
Évaluation :
5

Excellent, professional service! The best I have ever had at u haul. I highly recommend this location.

karen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marriece Lamar R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kazi R.  |  Expérience générale 
Évaluation :
5

Need more parking. The staff both over phone for initial booking and in person for pickup with helpful and pleasant.

SANDRA D. 
Évaluation :
1

When I arrive the UHaul location they said, my reservation is not correct. UHaul made it one way and they can't give me truck but I have confirmed reservation where pickup and drop locations are same. Then they mentioned they will give me 15 inch truck, after waiting 15-20 mins I got 10 inch truck key only. When I check, mileage is not correct (6k+ difference) and air indicator ON. Again they took another 15 mins to correct it. When I return also, they charged me for 2 gallons where it shows 7/8 fuel. They are not customer friendly also. I never had this much worst experience with UHaul, I had five star experience with UHaul so far but not this time. Overall I will never book again and do not recommend UHaul to my friends.

RIYAZ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO N. 
Évaluation :
5

N/a

Louis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

This is the best UHaul rental I have ever used. They are friendly, knowledgeable, and the equipment is always ready and clean when I show up. I've used this particular store several times and will always use them

PATRICIA S. 
Évaluation :
2

Reservations for van. Upon arrival was told. Other staff took all van keys home.

GERALD H. 
Évaluation :
4

I had a really good experience from start to completion. The one issue I had was with the truck's passenger side mirror. It seemed to be welded which made moving it almost impossible. I had never experienced that before. There might be a reasonable explanation for it but that could pose a problem for less experienced drivers.

Kelvin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Nothing to be approved. All good 👍

Mayra O. 
Évaluation :
5

Keep your 2 ladies employees and give them a raise only because they are very welcoming when you enter & also well professional @ what they job titles are also the trucks was very very well clean and smell so good 😃 that's the first time ever I rented a uhaul that's clean and smells great 👍 so they doing a great 😊 job .

ABEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

No complaints at all. Angie, Maria and Pedro were on staff at pick up and drop off and are a great team. Merci

CHRIS D. 
Évaluation :
5

Smooth and easy process.

Shaneice A. 
Évaluation :
5

Great people. Great service. Will use again for future rental needs.

JAMES K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TASHANA S. 
Évaluation :
5

The steering on the truck was very loose.

Dean E. 
Évaluation :
5

The truck was a high mileage truck but impeccably maintained in very good condition in very reasonable and very clean

Warren F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDOA G. 
Évaluation :
3

I wasn't even driving the truck for 10 minutes and the check engine light came on, I was so upset and nervous to drive but I needed to move and the road side assistance said it would be fine to drive. But then I barely really drove and it said 19,99 for the trick and I had to pay 120 $that is beyond ridiculous. I definitely won't be renting again. I have rent for my home to pay and I don't have money like that to just put out

SAMANTHA S. 
Évaluation :
4

Being that it was the end of the month, there was a lot of traffic in and out of the parking lot. The only problem I had with the facility was a lack of parking. In the office, the ladies were so very helpful and they were pleasant to work with. They went out of their way to make sure that the transitions were done smoothly. I would also like to say the link for moving help.com was also very helpful. I booked Super Suburb Haulers, for my move. They were very accommodating and I was not let down on the quality of their work. Thank you very much to everyone that had their hand on helping me during this time. Stay safe out there.

TRACY L. 
Évaluation :
5

Excellent service à la clientèle

KYLE B. 
Évaluation :
4

Over all good place to rent a storage unit. The thing that is missing is the access to the dumpster. I was not allowed to put any of my broken down cardboard boxes and swept up items after move out into the dumpster. So I was left to cart it out myself.

John M B.  |  Expérience générale 
Évaluation :
5

There was a water leak at the base of the units' door. It wasn't fixed while I was renting the unit. A maintenance individual looked at it, but it never got fixed. I explained where the issue was, and was told that they will look into it. Other than that, great exoerience, great staff.

sal f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON L.  |  Expérience générale 
Évaluation :
5

Rep did a wonderful job explaining service and offering alternatives, very professional

WILBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

No problems at all. A clean sanitized truck, fast checkout, and an easy drop off. Highly recommend this location.

CHRIS D. 
Évaluation :
4

truck was clean but the steering was lose and the cab was loud inside

Thomas M. 
Évaluation :
5

This is a well run location. The people are efficient and friendly. I have had a storage unit here for 18 months and have rented numerous trucks over the past two years. I highly recommend this Uhaul facility.

LESLEY CAROL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
1

I rented uhaul trucks before and truthfully. I just felt like i got scammed. 0,99 per mile? For a truck that has the check engine light on the whole time? I used the truck for 2hrs and paid 150 $bucks? I just felt ripped off. Never using uhaul again. EVER!

AENEAS M. 
Évaluation :
5

This location was a new location given to me the day before I needed to leave, which was stressful. The customer service at this location was great, and made me feel better about the new location. They also did their best to make sure I could use the 24/7 Truck Share option that I was originally told I couldn't use by the U-Haul rep who changed my location. They also put my mattress cover purchase inside the truck for me, so I would not have to come in and get it. I had LOTS of issues with the U-Haul app not working. I had called the day before to and the team here did their best to help me with it, but it still did not work on my phone when I arrived. I luckily had a computer that it eventually worked on, and I was able to check in. The 24/7 Truck Share option is great, and super important during the pandemic. My biggest complaint is the difficulty of the app not working on my phone for check-in.

JOYCE W. 
Évaluation :
5

The staff were incredibly friendly, helpful and courteous! I will always use this location because of the wonderful experience. Merci.

tanya B. 
Évaluation :
3

check engine light was on - worker said it was because of the gas cap. Seal on drivers side door busted - cold air blasted us during the move. Did the move electronically - yet they re-did it when I got there - ride employees - seem to have an attitude with questions and when I questioned what was different from what we originally set up. We should have had a quick and easy pick up but it took over 20 minutes to get on the road. When returned we were told we should have the agreement and charges with a few minutes - took until the next day. One one person working at that time - and she was overwhelmed. Maybe re-training on customer servivce? Trying to give a local place some business - but may have to either go to another location or another company next time. Disappointed.

Susan M. 
Évaluation :
5

Representative are kind enough and helped to fix the reservation issue

Raja P. 
Évaluation :
4

A damaged wiper could not been replaced, but just was corrected by hand. A well-trained people must be ready to address such small problems.

ERKAN I. 
Évaluation :
5

Always top notch customer service great crew

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC T.  |  Expérience générale 
Évaluation :
5

No issues

MIRIAM M A.  |  Expérience générale 
Évaluation :
3

CHANGE WORKER 11/27/2020 RENTED A MONTHS AGO...

EDITH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica T.  |  Expérience générale 
Évaluation :
5

It's a great location & they seem to have plenty of trucks available. Uhaul management: Upgrade the software at this location. They need a new computer and credit card machine!

CHRIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
3

terms were misrepresented. i was told as long as the vehicle was returned by end of day i would not be charged a full day. circumstances had me racing back to drop off the vehicle to find that i would be charged for another day because i went over by 2 hours. i was told i must have misheard. my hearing is fine. nevertheless charged another day. So much for humanity... crap shoot that went wrong.. buyer beware.. if it sounds like they are being sympathetic, they probably arent. Terms are terms... what a way to run a business.. i wont be back. negative reviews are bad for business...

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and Angela went above and beyond to make sure our needs were met.

Pedro M.  |  Premières impressions 
Évaluation :
5

Angela and her staff were great to deal with. I rented a storage unit, rented vehicles several times, and bought a lot of supplies from this location over the last 9 months. It was all good.

Allan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sal f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy M.  |  Premières impressions 
Évaluation :
4

I moved from an 5x10 to a 10x10, and it was only a few units away so it was a very quick and easy move.

Stephanie T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Premières impressions 
Évaluation :
5

I did not know that you have to pay EXTRA for entrance after 10pm. Wtf? And why is there a giant rodent trap in my space?

Matt P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY M.  |  Premières impressions 
Évaluation :
5

Everyone who works there is fantastic! Thank you!!!

John M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald T.  |  Premières impressions 
Évaluation :
5

Angie R. has been GREAT!! Spencer St, Manchester CT

TED J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarrine A.  |  Expérience générale 
Évaluation :
5

The customer service representative I worked with was super friendly and did an excellent job working through various issues for me. She was very knowledgeable, patient, and kind. Thank you!!!

Marla M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES B.  |  Premières impressions 
Évaluation :
5

Perfect

GREGORY H.  |  Expérience générale 
Évaluation :
5

Thank you for 17 years of excellent service!

GERALDINE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john d.  |  Expérience générale 
Évaluation :
5

One of the problems with U-Haul they want you to buy their lock and early leads me to believe the locks they want you to buy they have a key for I put my own lock on and put their lock on my lock that way I know nobody’s going in there but me I also didn’t like that when I went to my storage unit which was once every 2 to 3 months that their card when I swiped it to open the gate would never work it seemed like an ongoing problem Other than that I would use them again in an emergency for storage but you have Everything you need for moving The good thing about U-Haul it’s a safe and secure place.

WAYNE L.  |  Expérience générale 
Évaluation :
5

U are my 2nd home really 1st my stuff was not on the street, I will store furniture soon.

esther r.  |  Expérience générale 
Évaluation :
5

Never had an issue, great custmer service

Caroline P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Expérience générale 
Évaluation :
4

Information about move-in was confusing or unavailable. A lot was unclear about how things work at this storage facility.

Christianne A.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GARY M.  |  Expérience générale 
Évaluation :
5

Thank you for making it so easy!

Lisa W.  |  Online Move In 
Évaluation :
5

No issues to report. Good job from the on site staff.

Albe C.  |  Expérience générale 
Évaluation :
5

The storage space was clean. I could get access whenever I needed. The staff was very friendly and helpful.

HENRY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L.  |  Expérience générale 
Évaluation :
5

.

Cameron M.  |  Premières impressions 
Évaluation :
5

Clean, well organized, secure. Pleasant, helpful staff and owners.

Ahren Todd P.  |  Expérience générale 
Évaluation :
5

The staff was especially helpful with storing the items and also with choosing boxes for our move.

Melissia P.  |  Expérience générale 
Évaluation :
5

Move in and move out was easy. The staff was excellent.

Doris J.  |  Expérience générale 
Évaluation :
5

x

Melissa S.  |  Expérience générale 
Évaluation :
5

This U-haul location was phenomenal. My only "issue" is that our truck rental pick up was transferred to another location. There were many issues there. Letter forthcoming with details & feedback.

Michael G.  |  Expérience générale 
Évaluation :
5

Everyone is very nice, friendly and helpful!

John M.  |  Premières impressions 
Évaluation :
5

Great personnel! Always smiling,friendly,caring...especially Angie, Maria, and Amy. They became my special friends. I applaud your hiring practices . Thanks for letting me comment.

Miriam V.  |  Expérience générale 
Évaluation :
5

The owner/manager was very pleasant and she helped us get set up quickly.

Ahren Todd P.  |  Premières impressions 
Évaluation :
5

Thank you for all your help while I used your storage units. I appreciated your help and kindness!

Rita W.  |  Expérience générale 
Évaluation :
5

The storage unit served it's purpose-it is a storage unit. Not much conversation with staff only when I paid the bill and my final check out day.

FRANCINE E R.  |  Expérience générale 
Évaluation :
5

Customer service was Excellent. Angie and Pedro are both an asset to your company. All questions were explained and they were very easy to work with. Angie was very knowledgeable in uhaul.

Doris J.  |  Premières impressions 
Évaluation :
3

Price increase over time was my reason for leaving. I'm still renting storage, just with another company. Great for short term storage.

Kaylee B.  |  Expérience générale 
Évaluation :
5

This place is great. Would recommend to all. The only minor problem is parking , not many spaces but other than that a no hassle place to store your property.

Julie O.  |  Expérience générale 
Évaluation :
5

No problems at all. The staff at Spencer Street were very helpful and friendly.

Mark M.  |  Expérience générale 
Évaluation :
5

The manager Angie and Maria are wonderful and helpful!

elsa v.  |  Premières impressions 
Évaluation :
5

The facility is clean. The staff is very friendly and helpful. An overall great experience

Steve F.  |  Premières impressions 
Évaluation :
5

Customer service was great all questions and concerns where answered and units where showed to let me pick out which one I wanted.. Great job once again THANK YOU..

Rocxie D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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