Évaluations des clients U-Haul Storage of Manchester West

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Manchester West

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Nathan N. le

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Just want to say that Maria was very helpful. Everything did not go as planned but Maria did what she could to make it better. With that kind of service one could not complain. Suggestion would be to have more 20’ trucks available

Jason W. le

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Le client n'a pas laissé de commentaire.

Jin L. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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The manager and associates I dealt with were absolutely great. Fantastic and helpful, what a great rental experience.

John M. le

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Everyone is very nice, friendly and helpful!

Christopher C. le

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Le client n'a pas laissé de commentaire.

Miriam V. le

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Great personnel! Always smiling,friendly,caring...especially Angie, Maria, and Amy. They became my special friends. I applaud your hiring practices . Thanks for letting me comment.

richard R. le

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No truck ready to rent for my reservation. Manager tried real hard & did a quick fix giving me a smaller truck. Then computers keep going down. Delayed pickup time. Truck had check engine light on & broken window visor. Truck was clean. Too tiny parkinglot for trucks & customers.

Nadine L. le

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Le client n'a pas laissé de commentaire.

Ahren Todd P. le

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The owner/manager was very pleasant and she helped us get set up quickly.

Lurlene W. le

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Excellent service and Staff was caring and understanding.

Bhanusurendra D. le

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The person gave rental van in Manchester Spencer St has no idea how to return a van after working hours, i clearly asked how and what to do if i have to drop off as i never dropped off before, they overcharged in the morning stating i did not check in as per terms & conditions, well why would someone willing to pay $60 for 2.5hr van use for 10-15miles ride, if the instructions are given properly i would have done what i need to do the moment i dropped van, anyways complaint has been registered to refund , let me see how good the Customer Service is with Uhaul, recommendation to Uhal is not to overcharge someone hard earned money for silly reasons and you can do better in terms of customer service and communication, Thank you.

Paul S. le

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Easy check in and out and a well maintained box truck. I have no complaints.

Jeffrey B. le

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The Manager, Angela, did a great job. she made the whole experience seamless. The next time we need to service one of our vehicles, we will rent a UHaul from angela.

Michele M. le

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Le client n'a pas laissé de commentaire.

Mark A. le

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Le client n'a pas laissé de commentaire.

Rita W. le

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Thank you for all your help while I used your storage units. I appreciated your help and kindness!

FRANCINE E R. le

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The storage unit served it’s purpose-it is a storage unit. Not much conversation with staff only when I paid the bill and my final check out day.

Cynthia D. le

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Le client n'a pas laissé de commentaire.

Margarita L. le

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Le client n'a pas laissé de commentaire.

Priscilla K. le

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From the moment I walked in the door, I felt welcomed as a customer. Ms. Maria and her Staff exemplifies what great Customer Service is all about. The whole process from beginning to end was Outstanding! I don't plan on moving again anytime soon but if the need should arise, I'm definitely going back. You get 5 Stars and 2 thumbs up! Thank you. Very Pleased Customer. P. Kimble

Scott R B. le

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Great people and SERVICE!!!!

Frank O. le

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The front end was as loose as a goose. Gas gage was stuck on half tank. Glad I took out the insurance

Matthew B. le

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Improve online check in and checkout. I had to checkout manually with an employee becauseI couldn't type a zero for the odemeter reading amd wouldve been charged 10 extra miles.

Renaud P. le

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Le client n'a pas laissé de commentaire.

Shanmugeshwar K. le

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When I booked online it allowed me for 24 hrs but then I was given only from 7 am to 12 pm because of which I was not able to move everything. I was able to do it only half of my house. Which was very disappointing

Mark L. le

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Angie and her Team are the Best. A great operation from booking, to picking up super clean van to returning. A Pllus

Erin C. le

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The staff was very friendly and made it easy to pick up my rental van. The van was perfectly clean, but the check engine light was on, the visor was broken, and it just felt a little old and run down. It got the job done and was convenient but very different than the uhaul truck I rented last year from another location. The parking lot was very small and difficult to leave a car in safely. I was worried my car would get hit in the lot because of the volume of traffic of people trying to get in and out of such a small place. I would probably rent from here again, but I would be more prepared to not expect to leave my car, etc.

Mary H. le

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Le client n'a pas laissé de commentaire.

Bradley C. le

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Young lady that helped us was fantastic and very accommodating! Only issue was the passenger door which began to stick and jam as the day went on, I don’t believe she was aware of the issue. Otherwise very smooth, although the app is a bit of pain going through all the steps.

Charles S. le

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Very poor service

Athena S. le

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Rented the 10' truck, it was very clean and the rental process was very easy.

Mark B. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

John K. le

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The staff at this location is very friendly and customer focused.

Mike P. le

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Le client n'a pas laissé de commentaire.

Kathleen H. le

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I was charged twice on my card and is still waiting for a credit. It was stressful and could have avoided.

Doris J. le

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Customer service was Excellent. Angie and Pedro are both an asset to your company. All questions were explained and they were very easy to work with. Angie was very knowledgeable in uhaul.

Matthew R. le

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Le client n'a pas laissé de commentaire.

Anthony M. le

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Le client n'a pas laissé de commentaire.

Yaralis R. le

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Le client n'a pas laissé de commentaire.

Mary B. le

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Le client n'a pas laissé de commentaire.

Joanne V. le

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Angie and Pedro were very helpful with the use of ratcheting tiedown straps. I had forgotten a box as Allen wrench set in the van, Angie made sure to hold those items for me, and call me the morning after dropping off.

Joseph B. le

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Angie was very professional and the whole rental experience was flawless.

Kaylee B. le

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Price increase over time was my reason for leaving. I'm still renting storage, just with another company. Great for short term storage.

Jerry B. le

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Service and staff were excellent. Parking area in front of store is too small to accommodate Moore than 2 or 3 customers.

Sayonara C. le

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Le client n'a pas laissé de commentaire.

Julie O. le

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This place is great. Would recommend to all. The only minor problem is parking , not many spaces but other than that a no hassle place to store your property.

Gideon B. le

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Le client n'a pas laissé de commentaire.

charles B. le

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Le client n'a pas laissé de commentaire.

Brian T. le

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Your system was down when I came in to close my account and the app I was supposed to use to check in when I delivered the truck after hours couldn't find me so there were a couple minor inconveniences. But things happen. Your staff in the store was awesome though. Particularly Andre in the Spencer st Manchester location, who got me sorted. He was great and I hope he gets recognized for his outstanding service.

Karen S. le

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excellent customer service!

Mukul V. le

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Better customer service would be nice instead of a rude customer service representative to start with. Anyone who is in a position that requires dealing with customers should give exceptional customer service. The rep I dealt with had very rude and extremely unprofessional. Also, the fuel level was marked wrong and I was told not to worry about it but when I got my receipt I was charged almost $24 (5.6 gallon) and I only drove just under 14 miles - total. What 15ft truck gives roughly 2 miles to the gallon? Worst experience ever!!

linda R. le

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Le client n'a pas laissé de commentaire.

Bradley M. le

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Tell your employees not to steal my friends wallet when he left it in the vehicle by mistake.

Cesar R. le

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Keep doing what you are currently doing.

Christopher O. le

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very good service, vehicle was in excellent condition

Katharine D. le

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The truck return online is not exactly the easiest process. I had a lot of trouble with it at the location--kept getting an error message. I tried again in a few hours after I got home and, thankfully, it worked (and saved me a phone call to your customer service). Why can't we just use the key drop as means of returning the truck, like rental car companies? An additional step seems unnecessary.

Kiet N. le

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Le client n'a pas laissé de commentaire.

Rachel P. le

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Confusing because the rental vehicles were not parked near the office. It took me a while to find.

David M. le

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The staff was great. Very friendly and efficient

Mark V. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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No problems at all. The staff at Spencer Street were very helpful and friendly.

Kyle B. le

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There is little to no comfort given to the “renter”. The fact that we are supposed to walk around the vehicle and note any sign of damage so the worker can put an ‘x’ is very unsettling. Upon walking around the vehicle i noticed A LOT of x’s. I felt like this procedure could be better. Also, the tank was marked as full and the worker told me to return it full. Full to me = gas pump shuts off because no more gasoline will fit in. This wasn’t full, was the dial very close to the F, yes, was it full, no. I drove about 28 miles and had to put about 5-6 gallons in the truck. Doesn’t add up. The ease of loading and unloading the truck to me barely outweighs the fear i had that i would somehow get charged for damage i did not cause. All in all the truck worked great, but the process could be much much better.

satheesh kumar G. le

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Little expensive

Allen M. le

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Le client n'a pas laissé de commentaire.

Hannah O. le

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Le client n'a pas laissé de commentaire.

LUIS M. le

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Le client n'a pas laissé de commentaire.

PETER W. le

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Le client n'a pas laissé de commentaire.

Courtney K. le

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I reserved for 8 hours, then was told I had to have the equipment back early because they rented to someone else prior to my end time. At drop off, there was absolutely no room to park without blocking everyone in, so I parked along the side. They made me bring it back up and block everyone in which naturally made everyone trying to leave upset. It’s poorly run.

Thomas K. le

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Parking was difficult , however, staff exceeded every expectation with the service received. Personally witnessed staff handle a very difficult customer in a very professional way. I was very impressed. Definitely will do business again with U-Haul. Customer service sells... I never got the staff persons name that took care of me . All I can say is the service/staff were outstanding!

Ricardo C. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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I rented a pickup. The only suggestion is a full tank of gas out and a full tank of gas in. It impossible to measure a return with 7/8. I tended to overfiull meaning I lost money,

Scott R B. le

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all good with us...

elsa v. le

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The manager Angie and Maria are wonderful and helpful!

Arthur J. le

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With only one person working, the wait time to get checked out can be longer than expected. Parking was limited. The agent was very friendly and knowledgeable.

Amy B. le

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As always PHENOMENAL customer service. The ladies at this facility are fantastic.

Nathan A. le

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N/A. The representative that I worked with was great.

Edwin V. le

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As far as this being my first time it was great and the lady at the front was very nice and professional.

Kimberly C. le

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Liked the swipe card access.

jeffery P. le

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Le client n'a pas laissé de commentaire.

Veron S. le

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Le client n'a pas laissé de commentaire.

John K. le

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The staff was very friendly and accommodating.

Richard L. le

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Terrific staffers! Access to location is tight/not enough parking, but offset by the great people

Ken M. le

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There was no parking available as the spots were full on borh drop off and pickup. This made it very inconvenient as we had to double park. Other people leaving were commenting on how difficult the parking was. Vehicle was good and staff was good so we didnt have to spend too much time manuevering around the very small parking available. If people had to leave a vehicle while renting truck you wouldnt be able to accommodate

rhonda W. le

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You guys did your best! Give Angie a raise she has excellent customer service and she was very knowledgeable about the business and she was kind and friendly. Best u-haul location ! Spencer Street, Manchester Ct.

William T. le

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This location needs more customer parking spaces.

Howard S. le

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Le client n'a pas laissé de commentaire.

Thomas D. le

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Le client n'a pas laissé de commentaire.

Kara M. le

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The customer service was excellent, even after our rough start. The vehicle was old, and was a little rougher than expected to drive.

Steve F. le

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The facility is clean. The staff is very friendly and helpful. An overall great experience

Amy B. le

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These ladies are always on point.

Amy B. le

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The service by all of the staff at this location was phenomenal. I will definitely return. The ladies are extremely accommodating and resourceful. 5 stars

JEFF M. le

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Angie was very helpful and made for a great experience!!!

john B. le

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Nothing it was great.

ANNASTACYA H. le

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N.a

Wayne R. le

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Great customer service. I have rented a truck from this location many, many times in the past, and have always been happy with them. If there is an issue, they are more than willing to work with you!

Jonathan H. le

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Le client n'a pas laissé de commentaire.

Eileen A. le

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Nothing it was very good experience

Terence F. le

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Le client n'a pas laissé de commentaire.

bill T. le

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Le client n'a pas laissé de commentaire.

Lori T. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Poor cramped setup with no space for customer parking or the vehicles coming in and out and rude customer service. Two people behind the desks and only one person running around trying to maneuver vehicles while the lines build up. But gets worse...was charged almost $150 for damages to a vehicle AFTER having it inspected, the contract being closed (their words, not mine), and leaving the location. Called Uhaul HQ Customer Service and opened a report on the issue. Was supposed to get a call from the location's Manager within 3 days. Gave 7 days, no call, Uhaul HQ now says the report was marked "resolved". NOT. Now have a dispute on my credit card for the damages charge. Go somewhere else in town.

Balamurugan R. le

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Quick check in and checkout. Loved it !!!

ed I. le

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The people there were very accommodating. The only reason why I would use U-Haul again is because of them.

CHRIS D. le

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Excellent service at this Manchester location, on Spencer Street. Angie knew that I was in a rush, and got me out of there very quickly. Angela does a great job running this U-Haul location.

james L. le

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Girls were great in Manchester

George J. le

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Pleasant and Knowledgeable staff. At this time nothing to improve.

Andrew R. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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Will use again if the need arises

Christopher R. le

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Amazingly friendly and helpful people

Elizabeth W. le

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Check the starting mileage with the customer prior to the vehicle leaving

Jose R. le

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Thank you for your excellent work, Angie and Pedro. People like both of your are very hard too find.

Willie C A. le

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Too expensive, rented the space to keep my motorcycle... After two years I sold my motorcycle because I felt like I was buying my bike all over again because of the storage unit rates....

senguttuvan p. le

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Good and safe place

Maribel Q. le

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Both ladies were great they help me and they were awesome. Great job ladies!

Catrina P. le

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Amy and Angela were extremely helpful and in handling my matter which the Oakland Street office messes up my original order. It was a pleasant working with both ladies and I look forward to doing bus

Rocxie D. le

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Customer service was great all questions and concerns where answered and units where showed to let me pick out which one I wanted.. Great job once again THANK YOU..

Leon H. le

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The staff was very helpful and friendly.

Rita W. le

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Angela was so helpful and kind. Pedro helpful too. My daughter had a good experience at that location, so I decided to go there myself.

Dyla K. le

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They charge us for two boxes and after almost two months of asking for a refund of my money, they charge me again instead of credit my card.

STEVEN R G. le

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Over the 3 years that I used this facility, Angie was always extremely friendly, professional, and helpful. She was a pleasure to work with.

Linda B. le

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Great people

Elizabeth M. le

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One staff in particular was extremely rude and unhelpful. She looked inconvenienced by customers needing her support. In addition, the parking lot of this location is awful, way too small.

leonard f. le

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I think access hours should be a minimum of 9 or 10 pm weekdays without an extra fee !

Thomas L. le

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Thank you to Angie and Pedro for their excellent help with our storage!

Rexford O. le

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None

Emily R. le

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Called and made reservations gave CC # to hold unit, called back next day no sign of res., call again all set, go down can't find your res. so had to do process all over again. Too many problems

Jacklyn H. le

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=)