Customer Reviews for U-Haul Storage of Manchester West

1 337 évaluations

53-71 Spencer St   Manchester, CT 06040
(Next to bowling alley)

(860) 432-9112

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 432-9112

53-71 Spencer St
Manchester, CT 06040
(Next to bowling alley)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Merci.

Sarah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Fast pickup and drop off. Clean truck. Great location, with a couple gas stations very close by. Thank you Angie

CHRIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B.  |  Online Move In 
Évaluation :
5

Very helpful front desk person, would definitely come to this location again.

Kaheryn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE T. 
Évaluation :
5

The woman named Maria was very nice but very rough around the edges. I am 100 disabled and took what she said to me to heart. Sometimes it's the way you say things that can really hurt someone's feelings. First my lyft driver dropped me In the wrong spot so l had to walk to actually where l had to pick up the truck. I couldn't breathe. When l got where the office was opened with Maria she said oh the truck is rented for 1030am and now it's 930pm. Then she had me sign the paperwork and she said oh someone is renting the truck after you so make sure your on time. I had a anxiety attack because of her harsh words. Yes l am sentimental and when l got home l had another anxiety attack again. Besides that the price was great and l can't complain . Thank you for renting the truck to me. I will be renting again on February 3,2022 but a different location. I really don't like how she treated me.

LORI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO N. 
Évaluation :
5

Maria was very nice and polite!

BOBBI O. 
Évaluation :
5

Customer service was great!!

DONNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Amy went above and beyond to find me a cargo van for our flower delivery business. She has excellent customer service skills and really helped us out . Can't thank you enough Amy. UHaul is lucky to have her as one of your employee 's

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sierra La H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david o.  |  Premières impressions 
Évaluation :
5

The girls at the Manchester location did a great job. They worked hard, they were very accommodating, and very helpful. Because of them it was a pleasure to work with U-Haul..

MELANEY B. 
Évaluation :
5

Expand the front parking area

Priscilla H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nidia C.  |  Expérience générale 
Évaluation :
1

I had a really poor experience with U-Haul. I had to move from Nashville to Boston and rented a ten foot truck. The location I originally selected in nashville to pick up the truck got changed to another location in nashville. This wouldn't be a huge deal for a lot of people but i could only pick up the truck after office hours at night and the location that I picked is much safer (well lit, location, etc) compared to the location U-Haul changed it to. When I went to go pick up the truck it was dark out and the parking lot was super dark and there were four or five lingering men hanging out around the truck. I wasn't safe. Then, I had to do the online check in to actually get the truck and the U-Haul website And the app were not working. I was out there by myself in the dark for thirty minutes waiting for the site to work as Im trying to not draw any attention to myself. But Im an alone woman in a parking lot so of course it got the mens attention. I was worried about my safety. Not okay. Eventually I get the truck and make the drive to Boston. I reserved a storage unit when I booked my truck and had a reservation number for the storage unit. I get to U-Haul storage And they say I don't have a reservation. I pull up my reservation confirmation And the number and they say it's not a reservation. Oh….my bad….I thought me paying $200 for storage and the email header of "your storage unit is reserved" means I had a storage unit. Also- when I go to drop off my truck the app and website (you guessed it!) werenot working again. I'm a 27 year old who knows how to operate technology. I don't know how anyone in my parents generation would be able to trouble shoot this if they were in my shoes with the truck rental. your online systems absolutely suck. I won't use U-Haul again and won't recommend it. That stinks for you guys because all my friends are moving! Definitely not worth the $800 I spent…especially when my safety was threatened.

Jennifer S.  |  Premières impressions 
Évaluation :
5

You did have a check engine light on, but it did not affect the use of the truck.

EDWIN A. 
Évaluation :
5

Our experience working with Angela was great. She went out of her way to arrange a one way trip and get us the best rates. She was personable and easy to work with.

PATRICIA D. 
Évaluation :
1

Way too expensive. Thanks for home depot. No competition

CAMOY R. 
Évaluation :
5

Keep it up

STEVEN K. 
Évaluation :
5

Customer service staff was outstanding. Facility felt secure and safe.

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISOL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline Charles B.  |  Expérience générale 
Évaluation :
5

A good experience, speedy service and nice folks to deal with. It made the dreaded, help someone move day a bit better.

Thomas Q. 
Évaluation :
1

Fix your truck!! What could've taken me less than 4 hours took me 8 hours! Due to your truck turning off multiple times and having me call my mechanic brother to find out the alternator is the problem! As well as having to do all my moving in the dark because none of the trucks lights worked.

SAMANTHA M. 
Évaluation :
5

Parking was tight when returning truck but a worker offered to park it, thank you.

tara W. 
Évaluation :
2

The van was great except for the low pressure sensors in the back tires being on constantly from pick up and they stayed on even after topping off the air. I returned the vehicle later than anticipated and incurred additional charges which I expected. However, the staff at this location was unable to explain the bill and additional charges to me upon checkout which was very frustrating. After questioning the bill and spending additional time in the office I gave up and called the corporate office for clarification. The lady at the corporate customer service was able to explain everything to me and everything was fine.

DERRICK I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIS D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
5

Very friendly, helpful and knowledgeable

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H. 
Évaluation :
5

Great helpful and friendly service!

JURYBELL L. 
Évaluation :
5

Great customer service by Maria!

LOURDES S. 
Évaluation :
4

Truck needed some maintenance but overall pretty good experience

MELISSA H.  |  Expérience générale 
Évaluation :
5

you need to train your oakland st. manchester ct location staff there are a ton of rentals sitting outside while i only have a window of 6 hrs where i state in my reservation i needed for at least 8hrs. they state i cannot get it more then 6 store policy??? really?? bad bad location in manchester ct.

SENG N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

Yes I would like to be reminded to grab equipment that I purchased, before picking up vehicle, I was charged for a dolly and never received one and now I returned the van hopefully I wiling be charged extra for not having it in the van

Andres V. 
Évaluation :
5

all perfect!

TRACY D. 
Évaluation :
5

No problems here. A very friendly staff. Highly recommend if you need to rent a truck.

CHRIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIBEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

The manager was very easy to work with

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS D. 
Évaluation :
5

Angie, Maria and Pedro do a great job. Thank you!

CHRIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn F. 
Évaluation :
3

This was my first time renting a U-Haul. Manager at front desk wasn't friendly. Acted like my rental checkin process was a hassle to her. Didn't offer to come out to review the van and show me anything.. Return after hours was very difficult. When I got the van it was behind a locked gate but when I returned it that gate wouldn't open so I parked in the lot next to the rental office. I was worried though that this might be wrong but I had no one to ask. Plus the there was no signage about where to park the van after hours. The process to return through the web didn't work through my phone, camera wouldn't activate so then I downloaded the app and followed the long list of steps and instructions. Then I had such a hard time locking all the vans doors. The auto lock sound happened but not all doors would lock so I had to individually go around and use the key on each door. Maybe if staff had given me a tutorial at the beginning I wouldn't have struggled. Anyway not a great checkin or return but the van served it's purpose. Probably will choose Enterprise next time.

Abbie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN S. 
Évaluation :
5

Great rates on storage units. Great employees. I highly recommend this location. 53 Spencer St Manchester, CT 06040

CHRIS D. 
Évaluation :
5

Great staff .friendly. courteous..great job..

MICHAEL P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Edwin M. 
Évaluation :
2

I placed the reservation for my 15' truck on Wednesday for Saturday. I called Friday to see if I could pick up 1 hour earlier and was told no because it was being returned just before and needed to be cleaned before I could take it. Ok. Showed up at reservation time, and staff could not find the truck. "Maria" and "Pedro" both checked the same key rack multiple times, and then each looked out the same window multiple times- each time, the keys nor the truck were not there. "Maria" finally sent "Pedro" out to look for the truck. Twice. After about 30 minutes, he was able to find a truck- not sure if it was the one that supposedly was returned and needed to be cleaned, so that I could not have picked it up an hour earlier. "Maria" also could not find the uploaded image of my license I provided at the time of reservation. This is not the first time at this location that my license image could not be found. (staff training issue?) I had planned on returning truck after closing time. Only directions given to me regarding the process by Maria was, "scan the barcode on the door and follow the instructions." Scanned the code and worked at following the instructions on my smart phone. It did not say where exactly to park the vehicle. Also, the web page kept reloading while I was attempting to provide the information requested. Pictures failed to load several times despite image capture and tapping "Done". Less than stellar web experience. Less than stellar staff experience. May or may not use this location next time- there is at least 1 other within a couple miles.

THAD D. 
Évaluation :
1

The staffs in this location are very arrogant. They left couple hardboard pack in the truck when I picked. I didn't notice that while picking. When I dropped the truck back they started arguing with me very rudely that I left that in the truck. Either they gave me a truck without cleaning or the cleaning person did not do the job properly. I used the truck only to carry 2 sofa sets. Those staffs were very arrogant. Also I would like to report that your fuel tank is not good. It is very very hard to top up the fuel.

Roopesh P. 
Évaluation :
5

-Very smooth from pickup to drop off -A clean truck -Friendly staff Thank you!

Chris D. 
Évaluation :
5

The dimensions of the van didn't quite match what was advertised. For example, we thought we would be able to fit our full size mattress on its side in the van with ease based off the dimensions provided. At the end of the day it did fit, but we had to squish it in against the roof. If we had something more rigid, like a large cabinet or wardrobe, that we thought would fit but didn't, it would have been a much larger issue. This of course is a comment for UHaul in general and not the specific location we used. Overall we had a great experience and will use UHaul again for our next move.

MARTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james V. 
Évaluation :
5

Nothing, everything was great!

CRAIG C. 
Évaluation :
5

A++ thanks to Angie and her team. Highly recommend this location. There are 2 gas stations very close by for an easy fill up too.

Chris D. 
Évaluation :
1

We had problems with the truck and I asked for a van they gave me a truck and than the truck they gave us had issues and nobody cared and we still had to pay

MICHAEL A. 
Évaluation :
5

It's been a while but this site was the best experience I've had. Good to have service like this under a stress sutuation

WILLIAM N. 
Évaluation :
5

Great staff. Great equipment. No problems at all. I highly recommend.

CHRIS D. 
Évaluation :
2

Improve everything about the rate. Don't know why you are charging money per mile and also need a full tank gas at the end ?

PRATIYUSH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
5

Everything was great, except for the fact that the person who returned the van before me brought it back almost no gas, which was an inconvenience

MAURA C. 
Évaluation :
3

The overall process was to complicated. The lock box was very difficult to get into. The steering wheel kept locking up, the door on driver's side was hard to close.

Penny W. 
Évaluation :
5

Excellent service, quick & easy drop off. Angie is great to deal with. Fortement recommandé!

CHRIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISE C. 
Évaluation :
4

Good place

Jermaine J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney B. 
Évaluation :
5

Zero. We had to extend several times and it was painless and seamless

JOSHUA C. 
Évaluation :
5

Some of the best customer service I have encountered! Despite being extremely busy, Amy (I think) was very kind and extremely helpful and informative!

MATTHEW P. 
Évaluation :
2

amy was amazing, very personable and changed my opinion about uhaul

TIFFANY H. 
Évaluation :
4

Ignition was a bit sticky on the 10' truck I had. A few times it took me several minutes of jiggling to get the truck startred.

Michael M. 
Évaluation :
5

Shawn Buell was very kind and helpful.

ANITA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENWOOD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARAINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gillian C. 
Évaluation :
5

Thanks for this reservation...

DEEPAK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya M R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Migdalia P.  |  Premières impressions 
Évaluation :
2

The Manger there try to add more money over the normal amount we use so I'm not going there no more

MOHAMED H. 
Évaluation :
5

Le personnel était amical et serviable. Everything went smoothly.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENZIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHWARREN JR S. 
Évaluation :
5

Angie and her team are always on the ball..great place

SCOTT B. 
Évaluation :
4

Excellent customer service! Cargo van smelled and should have been better cleaned.

PAUL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
4

Add a fold up step or tuck under step in addition to the step up for us older folks that are shorter. The step was too high.

Sandra M. 
Évaluation :
4

Better parking situation.

JOAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCARLET H. 
Évaluation :
3

Too expensive for the time I had the van

BRIDGETTE K. 
Évaluation :
5

Maria and Amy are amazing!!

Patricia M.  |  Premières impressions 
Évaluation :
5

Angela went out of her way to be friendly, helpful and accommodating.

Robert D.  |  Premières impressions 
Évaluation :
5

The staff were very friendly and helpful. They went above and beyond to make sure the unit was clean and ready for me.

Judith G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marriece Lamar R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C.  |  Premières impressions 
Évaluation :
4

I moved from an 5x10 to a 10x10, and it was only a few units away so it was a very quick and easy move.

Stephanie T.  |  Premières impressions 
Évaluation :
5

The customer service representative I worked with was super friendly and did an excellent job working through various issues for me. She was very knowledgeable, patient, and kind. Thank you!!!

Marla M.  |  Premières impressions 
Évaluation :
5

The facility is clean. The staff is very friendly and helpful. An overall great experience

Steve F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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