Le client n'a pas laissé de commentaire.TONY W.
Customer Reviews for U-Haul Storage of Manchester West
Pour nous contacter
Manchester, CT 06040
(Next to bowling alley)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
the signage for returns were not clear. so i ended up parked in the wrong spot and stuck behind a fence with a controlled gate. no one was in the office when i went to check out when the facility clearly was supposed to be open. My phone had died so i couldn't use the very involved self check out so i thought i was stuck. combine that with a long day of moving and i was too tried to deal with difficult check out procedures.william C.
Le client n'a pas laissé de commentaire.Jayasuriya Arach P.
The confirmation email sent me to a different location, and the mobile check-in did not work because I was not warned in advance about what documents I would need.Sara L.
The counter service was excellentJUSTIN P.
Le client n'a pas laissé de commentaire.Mark S.
Rude customer serviceJeffrey W.
Le client n'a pas laissé de commentaire.Brian R.
Le client n'a pas laissé de commentaire.Michael W.
No improvement neededSHARON C.
Drop of was easy and quick.bob F.
Le client n'a pas laissé de commentaire.Elyse M.
Le client n'a pas laissé de commentaire.Alexander C.
Location Spencer St Manchester CT One of the worst experiences of my life. Lady had a bad attitude & was not at all helpful. I couldn't understand a lot of what she said & there were problems getting out of the building. I used this location 4-5 years ago & didn't have any of the problems I encountered last night. I didn't know I had to give exact mileage to my destination, & when she asked I just threw out 20 miles knowing full well I'd be returning the vehicle in an hour. I didn't know till I was back in the lot for 45mins trying to return the vehicle that I would be charged additionally for anything over. So this $19,95 rental ended up costing me almost $50.!!! Not acceptable !!!Gwen F.
Le client n'a pas laissé de commentaire.Kelly C.
Excellent service from start to finish. Thank youEaster C.
It would be a nice addition if there was some area for garbage. I love the customer service and the service they provide. They provided me with everything I needed. I will recommend and I will return in the future if ever needed l. Thank you, DarleneDarlene W.
Le client n'a pas laissé de commentaire.Melissa M.
Le client n'a pas laissé de commentaire.Doreen T.
Le client n'a pas laissé de commentaire.Melissa M.
I just traveled 11 miles on the meter and I put a gallon of gas in the tank 2 miles before come in to da drop off to same location, when after park over there land is not leveled and meter suddenly went down and they charged me a 11 dollar extra just for gasChamaka K.
Le client n'a pas laissé de commentaire.NEREIDA M.
Excellent service.Talisha W.
Le client n'a pas laissé de commentaire.Denise V.
Manager was excellent - very nice, thoughtful and thorough. We've used this location before and also a top notch experience!Rob S.
Thank you for such great service. We needed a last minute van and this staff saved the day.Erika F.
Wish I could get a truck before 7:00 am other than that zero issues!Edwin A.
The best service in the world. I like the manager the best. She treats me great.LORI R.
Really!! I rented on Thursday and cancelled my rental on Saturday morning and was told that even though I had moved nothing into the rental and had taken a temporary lock from the manager that I would still be charged for the month. So, I am essentially giving a $202 donation to UHaul storage for not using the unit and am asked to give a review??? Beyond disgusting!!Melissa G. | Expérience générale
Le client n'a pas laissé de commentaire.NEREIDA M.
Le client n'a pas laissé de commentaire.Nicholas L.
Staff are very friendly and politeLucy B. | Expérience générale
Everyone that works in this store are helpful and patient.Kevin W. | Premières impressions
nice clean vehicle and great service.Eria M.
Good experience.Fernando M. | Expérience générale
Le client n'a pas laissé de commentaire.Lawrence R.
I HAVE NO COMPLAINTS, STAFF WERE VERY HELPFUL AND COURTEOUS. I LOVE THERE SERVICE AND THE KNOWLEDGE OF IT'S EMPLOYEES. I'LL DEFINITELY RECOMMENDED. HIGHLY SATISFIED . WILL CONTINUE DOING SERVICE WITH THIS PARTICULAR COMPANY. THANK YOU !Carmen H.
rude staffnicole S.
Excellent service.Milagros C.
Mileage out on form did not match odometer, by around 80 miles.Took them 15 minutes to figure out that yhey messed up. No apology for the mistake or the wait.Geoffrey M.
I received wonderful service at this location and was able to rent a van and appliance dolly quickly and easily. I was very impressed by the friendly, helpful staff and will be recommending this location to everyone and using them again for moves in the future.danielle S.
Provide a chair while the customer waits for a ride to go home, please.LORI R.
Unfair and charged me for storage I wasnt using anymore...Divinity w. | Expérience générale
Angie was awesome explained everything thoroughly excellent customer service I would definitely use this location again if needed.WILLIE T.
Didn't receive the boxes I requested, said they weoild be in truck and they weren't . Truck drop Off 1/4mile Down the road from pickup so far from car! Truck top wasn't cleared of snow, and someone's gloves left in it so dirty!SARAH E.
Even my sister was quite impressed with the store and available moving/ packing supplies. They even had modern boxes for flat Tv handling. Definitely understands the modern condition! Amy at the front desk also was quite helpful in finding solutions when the first truck we had reserved wouldn't start. She handled the issue with humility and with an emphasis on what we neededDean L.
Le client n'a pas laissé de commentaire.Eugene S. | Online Move In
The attendant at this location on Sunday 2/20 in the morning was so accommodating and helpful! She was awesome!CLAUDIA M.
Le client n'a pas laissé de commentaire.RICHARD C.
The lady there was very friendly and explained things extremely well. The only issue was the U-haul van fuel level didn't seem to be functioning correctly. The truck started with the fuel noticeably below "full" when it supposed to be full. When I refueled the van, the gas pump kept stopping before it fueled completely. Was charged like $10 by U-Haul for not fueling it to the top, which is fine, but the van definitely has refueling issues.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.Jason S.
The worker on that day was super prompt! Got everything done very quickly, thank youSARAH R.
Alot of properties had to be be thrown out because I discovered alot of mice feces in the unit rental. I pay a monthly insurance during the storage rental for 9months and yet have to be compensated.Michico C. | Expérience générale
Maria,Amy,Angie Beautiful Customer service â¤ï¸JOE J.
Le client n'a pas laissé de commentaire.Davon T. | Premières impressions
Le client n'a pas laissé de commentaire.Sheena L.
Le client n'a pas laissé de commentaire.LUANNE M.
Equipment and even the locks to get to the truck were in disrepairKEVIN M.
nobody was in the store when I came to drop off. (it was business hours.) Then, when they finally showed up they were hard to talk to and not very clear. Their store also smelled really bad.Colin V.
The staff at this location are extremely helpful & Angie was amazing. Thank you so much UHaul for always providing Excellent customer ServiceOlga M.
Le client n'a pas laissé de commentaire.Thomas D.
Fast pickup and drop off. Clean truck. Great location, with a couple gas stations very close by. Thank you AngieCHRIS D.
Le client n'a pas laissé de commentaire.ANGELA F.
Le client n'a pas laissé de commentaire.Laura B. | Online Move In
Very helpful front desk person, would definitely come to this location again.Kaheryn W.
Le client n'a pas laissé de commentaire.MICHAEL I.
Le client n'a pas laissé de commentaire.STEPHANIE T.
The woman named Maria was very nice but very rough around the edges. I am 100 disabled and took what she said to me to heart. Sometimes it's the way you say things that can really hurt someone's feelings. First my lyft driver dropped me In the wrong spot so l had to walk to actually where l had to pick up the truck. I couldn't breathe. When l got where the office was opened with Maria she said oh the truck is rented for 1030am and now it's 930pm. Then she had me sign the paperwork and she said oh someone is renting the truck after you so make sure your on time. I had a anxiety attack because of her harsh words. Yes l am sentimental and when l got home l had another anxiety attack again. Besides that the price was great and l can't complain . Thank you for renting the truck to me. I will be renting again on February 3,2022 but a different location. I really don't like how she treated me.LORI R.
Le client n'a pas laissé de commentaire.Justin M.
Le client n'a pas laissé de commentaire.REYNALDO N.
Maria was very nice and polite!BOBBI O.
Customer service was great!!DONNA C.
Le client n'a pas laissé de commentaire.MICHAEL M.
Amy went above and beyond to find me a cargo van for our flower delivery business. She has excellent customer service skills and really helped us out . Can't thank you enough Amy. UHaul is lucky to have her as one of your employee 'sJoseph F.
Le client n'a pas laissé de commentaire.Lauren D.
Le client n'a pas laissé de commentaire.Sierra La H. | Expérience générale
Le client n'a pas laissé de commentaire.david o. | Premières impressions
The girls at the Manchester location did a great job. They worked hard, they were very accommodating, and very helpful. Because of them it was a pleasure to work with U-Haul..MELANEY B.
Expand the front parking areaPriscilla H.
Le client n'a pas laissé de commentaire.Nidia C. | Expérience générale
I had a really poor experience with U-Haul. I had to move from Nashville to Boston and rented a ten foot truck. The location I originally selected in nashville to pick up the truck got changed to another location in nashville. This wouldn't be a huge deal for a lot of people but i could only pick up the truck after office hours at night and the location that I picked is much safer (well lit, location, etc) compared to the location U-Haul changed it to. When I went to go pick up the truck it was dark out and the parking lot was super dark and there were four or five lingering men hanging out around the truck. I wasn't safe. Then, I had to do the online check in to actually get the truck and the U-Haul website And the app were not working. I was out there by myself in the dark for thirty minutes waiting for the site to work as Im trying to not draw any attention to myself. But Im an alone woman in a parking lot so of course it got the mens attention. I was worried about my safety. Not okay. Eventually I get the truck and make the drive to Boston. I reserved a storage unit when I booked my truck and had a reservation number for the storage unit. I get to U-Haul storage And they say I don't have a reservation. I pull up my reservation confirmation And the number and they say it's not a reservation. Oh….my bad….I thought me paying $200 for storage and the email header of "your storage unit is reserved" means I had a storage unit. Also- when I go to drop off my truck the app and website (you guessed it!) werenot working again. I'm a 27 year old who knows how to operate technology. I don't know how anyone in my parents generation would be able to trouble shoot this if they were in my shoes with the truck rental. your online systems absolutely suck. I won't use U-Haul again and won't recommend it. That stinks for you guys because all my friends are moving! Definitely not worth the $800 I spent…especially when my safety was threatened.Jennifer S. | Premières impressions
You did have a check engine light on, but it did not affect the use of the truck.EDWIN A.
Our experience working with Angela was great. She went out of her way to arrange a one way trip and get us the best rates. She was personable and easy to work with.PATRICIA D.
Way too expensive. Thanks for home depot. No competitionCAMOY R.
Keep it upSTEVEN K.
Customer service staff was outstanding. Facility felt secure and safe.Robert D. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES P.
Le client n'a pas laissé de commentaire.MARISOL A.
Le client n'a pas laissé de commentaire.Pauline Charles B. | Expérience générale
A good experience, speedy service and nice folks to deal with. It made the dreaded, help someone move day a bit better.Thomas Q.
Fix your truck!! What could've taken me less than 4 hours took me 8 hours! Due to your truck turning off multiple times and having me call my mechanic brother to find out the alternator is the problem! As well as having to do all my moving in the dark because none of the trucks lights worked.SAMANTHA M.
Parking was tight when returning truck but a worker offered to park it, thank you.tara W.
The van was great except for the low pressure sensors in the back tires being on constantly from pick up and they stayed on even after topping off the air. I returned the vehicle later than anticipated and incurred additional charges which I expected. However, the staff at this location was unable to explain the bill and additional charges to me upon checkout which was very frustrating. After questioning the bill and spending additional time in the office I gave up and called the corporate office for clarification. The lady at the corporate customer service was able to explain everything to me and everything was fine.DERRICK I.
Le client n'a pas laissé de commentaire.Pamela E.
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
Le client n'a pas laissé de commentaire.ELVIS D.
Le client n'a pas laissé de commentaire.Aaron S.
Very friendly, helpful and knowledgeableJoseph C.
Le client n'a pas laissé de commentaire.Laura H.
Great helpful and friendly service!JURYBELL L.
Great customer service by Maria!LOURDES S.
Truck needed some maintenance but overall pretty good experienceMELISSA H. | Expérience générale
you need to train your oakland st. manchester ct location staff there are a ton of rentals sitting outside while i only have a window of 6 hrs where i state in my reservation i needed for at least 8hrs. they state i cannot get it more then 6 store policy??? really?? bad bad location in manchester ct.SENG N.
Le client n'a pas laissé de commentaire.Michael R.
Yes I would like to be reminded to grab equipment that I purchased, before picking up vehicle, I was charged for a dolly and never received one and now I returned the van hopefully I wiling be charged extra for not having it in the vanAndres V.
all perfect!TRACY D.
No problems here. A very friendly staff. Highly recommend if you need to rent a truck.CHRIS D.
Le client n'a pas laissé de commentaire.MARIBEL M.
Le client n'a pas laissé de commentaire.DAVID S.
The manager was very easy to work withROBERT C.
Le client n'a pas laissé de commentaire.CHRIS D.
Angie, Maria and Pedro do a great job. Thank you!CHRIS D.
Le client n'a pas laissé de commentaire.Dina F. | Expérience générale
Le client n'a pas laissé de commentaire.Glenn F.
This was my first time renting a U-Haul. Manager at front desk wasn't friendly. Acted like my rental checkin process was a hassle to her. Didn't offer to come out to review the van and show me anything.. Return after hours was very difficult. When I got the van it was behind a locked gate but when I returned it that gate wouldn't open so I parked in the lot next to the rental office. I was worried though that this might be wrong but I had no one to ask. Plus the there was no signage about where to park the van after hours. The process to return through the web didn't work through my phone, camera wouldn't activate so then I downloaded the app and followed the long list of steps and instructions. Then I had such a hard time locking all the vans doors. The auto lock sound happened but not all doors would lock so I had to individually go around and use the key on each door. Maybe if staff had given me a tutorial at the beginning I wouldn't have struggled. Anyway not a great checkin or return but the van served it's purpose. Probably will choose Enterprise next time.Abbie B.
Le client n'a pas laissé de commentaire.Jasmine A.
Parking area at the office is limited and difficult to maneuver. Great facility, great staff. I've never used a storage facility before, would definitely come back if I need one in the future. MerciEllen M. | Expérience générale
They are the best! Love everyone there. So helpful, friendly and hardworking. Merci.Jodi H. | Expérience générale
Le client n'a pas laissé de commentaire.Madelin W. | Expérience générale
Le client n'a pas laissé de commentaire.Gianna L. | Expérience générale
I got exactly what I needed! Thank you so much!!! ❤️Cindy I. | Expérience générale
Good placeJermaine J. | Premières impressions
The staff at this location is excellentLaraine P. | Expérience générale
Rodent problem is terrible they ruined much of my clothing and other items. Storage did nothing to correct and told me too bad I should have purchased insuranceEd B. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID F. | Expérience générale
Le client n'a pas laissé de commentaire.Migdalia P. | Premières impressions
I enjoyed working with you peopleBetty Y. | Expérience générale
I had a very pleasant experience with the staff and the facility..Tracy M. | Expérience générale
The manager had breached the contract and limited my access to the unit,BEWARE OF THIS MANAGER SHE'S A DIRT BAG, BUT THE OTHER STAFF ARE VERY PROFESSIONAL AND KIND, I recommend you go to Oakland st instead all the staff there are greatGEORGE S. | Expérience générale
Maria and Amy are amazing!!Patricia M. | Premières impressions
Angela went out of her way to be friendly, helpful and accommodating.Robert D. | Premières impressions
The staff were very friendly and helpful. They went above and beyond to make sure the unit was clean and ready for me.Judith G. | Online Move In
Le client n'a pas laissé de commentaire.Evelyn R. | Premières impressions
Le client n'a pas laissé de commentaire.Latonya H. | Premières impressions
Everyone was very helpfulJazmine O. | Premières impressions
Le client n'a pas laissé de commentaire.Marriece Lamar R. | Premières impressions
Le client n'a pas laissé de commentaire.Kazi R. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE S. | Premières impressions
Over all good place to rent a storage unit. The thing that is missing is the access to the dumpster. I was not allowed to put any of my broken down cardboard boxes and swept up items after move out into the dumpster. So I was left to cart it out myself.John M B. | Expérience générale
There was a water leak at the base of the units' door. It wasn't fixed while I was renting the unit. A maintenance individual looked at it, but it never got fixed. I explained where the issue was, and was told that they will look into it. Other than that, great exoerience, great staff.sal f. | Expérience générale
Le client n'a pas laissé de commentaire.DON L. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC T. | Expérience générale
No issuesMIRIAM M A. | Expérience générale
Le client n'a pas laissé de commentaire.Veronica T. | Expérience générale
Le client n'a pas laissé de commentaire.Richard C. | Premières impressions
Staff was very friendly and Angela went above and beyond to make sure our needs were met.Pedro M. | Premières impressions
Angela and her staff were great to deal with. I rented a storage unit, rented vehicles several times, and bought a lot of supplies from this location over the last 9 months. It was all good.Allan C. | Expérience générale
Le client n'a pas laissé de commentaire.sal f. | Premières impressions
Le client n'a pas laissé de commentaire.Tracy M. | Premières impressions
I moved from an 5x10 to a 10x10, and it was only a few units away so it was a very quick and easy move.Stephanie T. | Premières impressions
Le client n'a pas laissé de commentaire.GARY M. | Expérience générale
Le client n'a pas laissé de commentaire.Robert B. | Premières impressions
I did not know that you have to pay EXTRA for entrance after 10pm. Wtf? And why is there a giant rodent trap in my space?Matt P. | Online Move In
Le client n'a pas laissé de commentaire.GARY M. | Premières impressions
Everyone who works there is fantastic! Thank you!!!John M. | Expérience générale
Le client n'a pas laissé de commentaire.Gerald T. | Premières impressions
Angie R. has been GREAT!! Spencer St, Manchester CTTED J. | Expérience générale
Le client n'a pas laissé de commentaire.Tarrine A. | Expérience générale
The customer service representative I worked with was super friendly and did an excellent job working through various issues for me. She was very knowledgeable, patient, and kind. Thank you!!!Marla M. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES B. | Premières impressions
PerfectGREGORY H. | Expérience générale
Thank you for 17 years of excellent service!GERALDINE M. | Expérience générale
Le client n'a pas laissé de commentaire.john d. | Expérience générale
One of the problems with U-Haul they want you to buy their lock and early leads me to believe the locks they want you to buy they have a key for I put my own lock on and put their lock on my lock that way I know nobody’s going in there but me I also didn’t like that when I went to my storage unit which was once every 2 to 3 months that their card when I swiped it to open the gate would never work it seemed like an ongoing problem Other than that I would use them again in an emergency for storage but you have Everything you need for moving The good thing about U-Haul it’s a safe and secure place.WAYNE L. | Expérience générale
U are my 2nd home really 1st my stuff was not on the street, I will store furniture soon.esther r. | Expérience générale
Never had an issue, great custmer serviceCaroline P. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca M. | Expérience générale
Information about move-in was confusing or unavailable. A lot was unclear about how things work at this storage facility.Christianne A. | Online Move In
Le client n'a pas laissé de commentaire.GARY M. | Expérience générale
Thank you for making it so easy!Lisa W. | Online Move In
No issues to report. Good job from the on site staff.Albe C. | Expérience générale
The storage space was clean. I could get access whenever I needed. The staff was very friendly and helpful.HENRY H. | Expérience générale
Le client n'a pas laissé de commentaire.Wendy B. | Expérience générale
Le client n'a pas laissé de commentaire.Steve L. | Expérience générale
.Cameron M. | Premières impressions
Clean, well organized, secure. Pleasant, helpful staff and owners.Ahren Todd P. | Expérience générale
The staff was especially helpful with storing the items and also with choosing boxes for our move.Melissia P. | Expérience générale
Move in and move out was easy. The staff was excellent.Doris J. | Expérience générale
xMelissa S. | Expérience générale
This U-haul location was phenomenal. My only "issue" is that our truck rental pick up was transferred to another location. There were many issues there. Letter forthcoming with details & feedback.Michael G. | Expérience générale
Everyone is very nice, friendly and helpful!John M. | Premières impressions
Great personnel! Always smiling,friendly,caring...especially Angie, Maria, and Amy. They became my special friends. I applaud your hiring practices . Thanks for letting me comment.Miriam V. | Expérience générale
The owner/manager was very pleasant and she helped us get set up quickly.Ahren Todd P. | Premières impressions
Thank you for all your help while I used your storage units. I appreciated your help and kindness!Rita W. | Expérience générale
The storage unit served it's purpose-it is a storage unit. Not much conversation with staff only when I paid the bill and my final check out day.FRANCINE E R. | Expérience générale
Customer service was Excellent. Angie and Pedro are both an asset to your company. All questions were explained and they were very easy to work with. Angie was very knowledgeable in uhaul.Doris J. | Premières impressions
Price increase over time was my reason for leaving. I'm still renting storage, just with another company. Great for short term storage.Kaylee B. | Expérience générale
This place is great. Would recommend to all. The only minor problem is parking , not many spaces but other than that a no hassle place to store your property.Julie O. | Expérience générale
No problems at all. The staff at Spencer Street were very helpful and friendly.Mark M. | Expérience générale
The manager Angie and Maria are wonderful and helpful!elsa v. | Premières impressions
Liked the swipe card access.Kimberly C. | Expérience générale
The facility is clean. The staff is very friendly and helpful. An overall great experienceSteve F. | Premières impressions
Thank you for your excellent work, Angie and Pedro. People like both of your are very hard too find.Jose R. | Expérience générale
Too expensive, rented the space to keep my motorcycle... After two years I sold my motorcycle because I felt like I was buying my bike all over again because of the storage unit rates....Willie C A. | Expérience générale
Good and safe placesenguttuvan p. | Expérience générale
Both ladies were great they help me and they were awesome. Great job ladies!Maribel Q. | Premières impressions
Amy and Angela were extremely helpful and in handling my matter which the Oakland Street office messes up my original order. It was a pleasant working with both ladies and I look forward to doing busCatrina P. | Premières impressions
Customer service was great all questions and concerns where answered and units where showed to let me pick out which one I wanted.. Great job once again THANK YOU..Rocxie D. | Premières impressions
The staff was very helpful and friendly.Leon H. | Expérience générale
Angela was so helpful and kind. Pedro helpful too. My daughter had a good experience at that location, so I decided to go there myself.Rita W. | Réservation
They charge us for two boxes and after almost two months of asking for a refund of my money, they charge me again instead of credit my card.Dyla K. | Expérience générale
Over the 3 years that I used this facility, Angie was always extremely friendly, professional, and helpful. She was a pleasure to work with.STEVEN R G. | Expérience générale
Great peopleLinda B. | Expérience générale
One staff in particular was extremely rude and unhelpful. She looked inconvenienced by customers needing her support. In addition, the parking lot of this location is awful, way too small.Elizabeth M. | Expérience générale
I think access hours should be a minimum of 9 or 10 pm weekdays without an extra fee !leonard f. | Expérience générale
Thank you to Angie and Pedro for their excellent help with our storage!Thomas L. | Expérience générale
AucunRexford O. | Expérience générale
Called and made reservations gave CC # to hold unit, called back next day no sign of res., call again all set, go down can't find your res. so had to do process all over again. Too many problemsEmily R. | Expérience générale
=)Jacklyn H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!