Customer Reviews for U-Haul Storage of Melbourne
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

647 évaluations

376 N Harbor City Blvd   Melbourne, FL 32935

(321) 757-9580

Heures

Toujours ouvert sur votre téléphone intelligent

Services dans cet établissement :

Pour nous contacter

(321) 757-9580

376 N Harbor City Blvd
Melbourne, FL 32935

Services dans cet établissement :

Heures

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsee D.  |  Online Move In 
Évaluation :
5

Awesome staff- very helpful and willing to problem solve!

Brian H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODNEY F.  |  Expérience générale 
Évaluation :
2

Was not told about the stairs. I thought I would have access to an elevator…..but NO. I am 64 and I could not even attempt the stairs. Online it indicated that you would have an elevator. Lady at location said stairs at that building. Had to go find another storage business and store my things. I will be contacting someone Monday about getting my money back.

vonzell h.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie C.  |  Premières impressions 
Évaluation :
5

The managers were gracious & helpful. Outstanding customer service!

Jonathan H.  |  Expérience générale 
Évaluation :
5

Very very helpful staff

Robert C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret S.  |  Expérience générale 
Évaluation :
5

Well the app wouldn't allow me to check out the vehicle or work properly. I had to go next door and speak with a team member to get my reservation going. He was super helpful and I showed him the app not working while I was with him. Returning the vehicle everything went fine. I returned it as discussed by myself and the team member who helped me.

Jason F. 
Évaluation :
3

The storage facility was very clean even thou there are NO trash cans any where … BUT there was a MAJOR ROACH problem in the surrounding areas & you could see them crawling into my unit!! Your cleaning/worker lady was very very nice but unfortunately getting rid of the roaches while I'm leaving is difficult & expensive for US! We had to spray bomb the Uhaul & my trailer & once boxes were in garage & furniture in house we've had to spray bomb the whole house 3 times …. Praying that works!! There needs to be a better means of y'all getting access/fines/evictions to "neighbors" who are storing food items that are attracting ROACHES & creating this problem. It should cost them, not their Goodwill neighbors!! Unfortunately they, once again, are the problem, and the reason for this bad review. Ending on a good note, Staff was very nice & helpful but way over worked. Give them a RAISE!!

Chance R.  |  Expérience générale 
Évaluation :
1

Roaches 🪳 paid for dumpster to be unlocked and it wasn’t ever and never was reimbursed at all I was charged for a month rent when I closed the account out and took my lock off I was never contacted at all back about reimbursement for the roaches that came in another’s unit and was so bad they where crawling all over the walls and floor when the tenants open there locker do not use this place u will be upset when u have to throw your stuff away due to poor conditions due to pest that u have no control over at all avoid at all cost seek other arrangements

andre j.  |  Expérience générale 
Évaluation :
5

Great and friendly ppl

victor r.  |  Premières impressions 
Évaluation :
5

Everything was terrific and the guys working there were very helpful, courteous, kind and efficient.

Kathleen Ware H.  |  Expérience générale 
Évaluation :
5

Original assigned storage unit was upstairs with no elevator. Was not clear to me. Thank God Tony was onsite and able to assign me a different unit.

Bryan C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana S.  |  Expérience générale 
Évaluation :
5

Great customer service!! Everyone was very professional and courteous. Would definitely use again and recommend to others. Thanks U-Haul!!!

Diana A. 
Évaluation :
5

Fantastic staff. ALL very helpful. Staff made move fast easy enjoyable. Great people. Great experience. Super operation. Real customer service !!!

Robert C.  |  Premières impressions 
Évaluation :
5

Give credit to Ken at the Babcock location, they were very helpful. And a grand applaud to the Habour crew, splendid team. Guys appreciate all your diligent efforts assisting from inception to end....gracious thanks!!! Keep up the customer service warmth! Blessings!

Joy K.  |  Expérience générale 
Évaluation :
3

This is the 2nd weekend in a row we have used the self-serve option at this location. The first weekend-cannot check in on the app to retrieve the van. Go to the office and the office has not been trained on self-serve procedures and they cannot help us or get a rental. Literally, wasted well over an hour and got nothing. This weekend we again were told we had to do the self-serve option-same scenario. The office staff was finally able to help us by calling the other Uhaul down the street and have someone walk her through the renting of the van via her office computer. Once again another hour wasted. Finally get the van and climb in only to find that the miles on our electronic print out rental agreement don't match the odometer (and this matters since you charge 80 cents a mile)-so back to the office we go. We do not fault your office staff at all for these issues. She was friendly and helpful but clearly was not trained on the procedure. But the staff clearly needs more training of what to do when your self-service options do not work. We truly wasted more time both weeks messing around with the rental problems then the amount of time we needed to rent the van.

joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Premières impressions 
Évaluation :
1

Unit not ready for mr to move in

Ingrid E.  |  Online Move In 
Évaluation :
1

This location is mobile app only. The van that was scheduled to be used, per the contract, was not available. The van that was available had different mileage and fuel level, which made it impossible to check in. The only assistance was to call the 800# and wait extended time, >30-45 minutes and then they had no clue. Thank goodness a human was in the office of whom gave me the key and instructed me to take the van. Multiple attempts were made to reach the posted cell phones of the owner and manager. After 20+ minutes, the owner texted that someone from traffic dept would contact me. Traffic called about 30 minutes later and I was placed on hold another 30 minutes. It was very chaotic, unproductive and a frustrating process. When returning the vehicle, it was pouring rain, once again the mobile app wasn't working and thank goodness the lady that wasn't supposed to be there to check people in or out was there to assist and witness the disaster. My advice…rent from a staffed location as this was a horrible experience. I should have believed the reviews online.

Christine T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane D.  |  Expérience générale 
Évaluation :
5

The cart that was supplied for moving my stuff to the locker had a broken wheel. I believe it was cart #5

Bruce C.  |  Premières impressions 
Évaluation :
5

Fast, friendly service! Highly recommended!

Laura S.  |  Expérience générale 
Évaluation :
2

I booked this storage in Jan 2022 online. The confirmation email said I had to pay in person. I did not live near this facility and called to confirm. Upon arriving in May, I was informed that my unit was not available because I didn't not leave a deposit. I was told I could've left the deposit when I called. Why wasn't I informed of that option? I was stuck renting a larger unit for more money. Finding the unit was not easy and there was no one at the actual location to help. I never received an invoice online, but did receive one after my payment was overdue. When we went to empty the unit, there was a lock on it because it was "unpaid" after my husband settled the bill, the only person working stated he couldn't leave the office to remove the lock. I rented this unit to store my daughters dorm stuff and encountered issues from day 1. I cannot imagine the runaround my daughter would've gotten had she been there alone. The unit itself was clean and had more room then we required but I will be looking into another location/ facility when her semester ends. I have used Uhaul services frequently at other locations with no issues but this one was unpleasant and unprofessional from start to finish.

Zoraida N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRESTON M.  |  Expérience générale 
Évaluation :
1

This morning I spoke with the manager of your US1 store in Melbourne, Fl in regards of a pending debit of $137 shown on my PNC bank statement. My account had previously been debited by Uhaul in the amount of 212.00, which I understood. After going back and forth for what seemed like forever - with your manager talking over me while I was attempting to speak - he finally told me that the charge would be erased from my account within a 4 day period. That's all I needed to hear, but what I got was about 10 minutes of pedantic, confrontational nonsense from an individual who clearly was more interested in hearing himself talk than actually LISTENING TO THE CUSTOMER. This was the same guy who on Wednesday was doing everything BUT waiting on customers who were lined up 6 deep waiting to pick up their vehicles. This guy is hopelessly miscast working in a customer focused, service business.

Paul P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael F.  |  Expérience générale 
Évaluation :
5

Need more staff to expedite the process of getting a storage. The wait is too long.

Michael S.  |  Expérience générale 
Évaluation :
1

The storage section was under staffed, and their was always a wait. I also had a very bad experience reserving and renting a 26 ft. truck, I contracted corporate office and spoke to a U-Haul employee that wrote up a report and told me that I would be contacted by a supervisor in the corporate office within 72 hours it's been well over 72 hours and I have not received any call back!

traci w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward I. 
Évaluation :
4

some minor glitches, but staff handled well.

Larry O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar A.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff.

patrick b.  |  Expérience générale 
Évaluation :
3

Staff some what helpful

RAMON D.  |  Premières impressions 
Évaluation :
3

The van was filthy and pet hair all over it.

EBI Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon s.  |  Premières impressions 
Évaluation :
5

Improve the website to recognize Apple location. How do use an android phone to login and complete my return.

Jeremiah C. 
Évaluation :
3

There was no lock in the unit.

Summer B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes G.  |  Online Move In 
Évaluation :
3

Customer service isn't friendly and they don't return emails

patrick C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adena B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James d.  |  Expérience générale 
Évaluation :
5

I had a unit there for four years, and never ran into an issue. The staff were always there to assist, and were more than accommodating. Definitely a 10/10.

BENJAMIN W.  |  Expérience générale 
Évaluation :
5

Nice facility Smooth transduction

Liz S.  |  Expérience générale 
Évaluation :
5

Tony and his wife are the best quality people ever. Always friendly and professional. I would rent again from him no problem. 5 stars.

Gerard C.  |  Expérience générale 
Évaluation :
5

There was no lock in the unit as promised.

Danielle L.  |  Online Move In 
Évaluation :
1

We specifically paid more for a climate controlled facility because we had valuable items and due to medical issues we knew the storage would be for an extensive period of time. We were finally able to move our things yesterday which is we discovered mold on just about every single surface. And it wasn't just a little mold, some furniture pieces had to be discarded. We were so disappointed and in utter disbelief that we spent SO much money for climate controlled units whe we could have almost stored everything in someone's garage considering the good it did us.

Kim B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laquanda B.  |  Premières impressions 
Évaluation :
5

Clean, convenient, and secure facility. Customer assistance, staff, owners were very helpful. Really appreciate the courtesy dollies provided, which were extremely useful. Would definitely recommend this facility for storage needs.

Clifford R.  |  Expérience générale 
Évaluation :
5

Thank you, Lori, for solutions to a down-d at icing move. I appreciate!

sarah s.  |  Premières impressions 
Évaluation :
5

Tony McCart runs a great facility and looks after his cleunts.

Richard B.  |  Expérience générale 
Évaluation :
5

I used a temperature controlled unit for 1,5 years, always clean, always smelled nice whenever I would visit, never any rodents, they even built a shade awning between units for loading/unloading. Turned in my keys before next bill cycle and was very smooth. No complaints. Nice and simple.

Tory N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

natalia p.  |  Expérience générale 
Évaluation :
5

Everyone including the owner Tony were so Great and friendly. Moving is very stressful and Tony was able to guide me throughout the whole process. I was so impressed with how above and beyond this facility goes for their customers. Thanks again for your help everyone!

Dixaida V.  |  Expérience générale 
Évaluation :
3

Pickup location was confusing, with 2 locations within a mile of each other. Mobile pickup did not work. I had to wait for someone to come from the other location to let me into the locked area where the vehicle was. The man on the phone was rude and acted like it was my fault that the vehicle was inaccessible.

MEGAN W. 
Évaluation :
5

Tony, Mikey and entire staff were very helpful and considerate to me. Highly recommended!!!

James A.  |  Expérience générale 
Évaluation :
1

Several of my items were ruined by moisture & mold.

James M.  |  Expérience générale 
Évaluation :
1

I had no choice, I was FORCED to use the mobile app and it proved to be horrible horrible horrible! The gal at the front desk should have had the option of checking me in, getting me to the vehicle to use and helping me be on my way. She couldn't help me and frankly she SHOULD have been able to do this, isn't that why I am paying U-Haul? I am the customer and I felt like I was doing ALL of the customer service for myself through this very cumbersome and messy phone app that I had to download on the fly. I had to cycle through many many pages to complete it, including taking pictures of my license and adding a 3rd phone number to move forward. Isn't 2 phone numbers enough? The check-in was just as bad as I was forced to fill out many more pages again, including taking more pictures of all sides of the vehicle, entering the odometer reading and then forced to take a picture of it, and fuel gage to prove it. (You don't believe the number I entered?) Yet again, someone at the front desk should have been doing all of this anyways! And returning the key was impossible as the app told me to use the same code for the key box I used to retrieve the key when I was picking up the vehicle, but I did not have this number any longer! It was given to me through the app when I was picking up the vehicle! I didn't know I needed to memorize this number to return it! So I was forced to return the key to the front desk, where, he told me I should have returned it through the key box. I was not happy about telling him it didn't work. If I need to rent a truck again I will use a service where I will actually receive customer service from someone at the front desk, led out to the vehicle and be handed the key like a regular human being.

Seth G. 
Évaluation :
5

The staff that helped me was awesome

Cynthia D.  |  Premières impressions 
Évaluation :
5

Mikey was amazing and thank you for your Service once again

Jaquavious S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica d.  |  Expérience générale 
Évaluation :
4

I haven't moved in yet..lol

NICOLE S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liz S.  |  Premières impressions 
Évaluation :
5

Laurie was very helpful and knowledgeable on the questions I had concerning the facility. She was patient and made me feel at home especially when I had to leave the office to answer multiple work calls during my check in. The manager, Tony, was able to quickly answer an obscure question I had that Laurie and I agreed was hard to answer.

Adam W.  |  Premières impressions 
Évaluation :
5

Excellent

Deana F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Online Move In 
Évaluation :
5

Tony and his wife were amazing!! They resolved an issue out of their control and made sure I felt like a priority!!

Shane J.  |  Premières impressions 
Évaluation :
5

Excellent overall experience!! Highly recommend!

claritha p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
5

Great customer service, friendly and welcoming. Clean, efficient, and so affordable! Truly recommend to go here:)

Tori M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robertina R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISY R.  |  Expérience générale 
Évaluation :
5

Will rent there again.

Javier R.  |  Premières impressions 
Évaluation :
5

Very positive overall experience.

claritha p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanna M.  |  Premières impressions 
Évaluation :
3

I had poisonous spiders on my bed frame for my adjustable bed. Also in a couple boxes. Other than that it was fine

PATRICK S.  |  Expérience générale 
Évaluation :
5

I needed to switch units upon move-in because I needed something a little bigger and with access to an elevator. Mike was extremely helpful and made the process painless. Thanks so much.

Megan A.  |  Online Move In 
Évaluation :
5

Awesome help from Tony and his team. It was a last minute need for us and they had a space available. Very appreciative!

Lee K.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victor A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iryll J.  |  Expérience générale 
Évaluation :
3

I appreciate how practical it was. Just was a little uncomfortable this past week when i saw a shopping cart with someone's goods in it, under the stairwell. And a random men setting in the stairway charging his phone. Made me very uncomfortable and I had to leave soon afterwards. The hallways have no cameras. I felt unsafe.

Lea T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NESLY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NESLY C.  |  Premières impressions 
Évaluation :
5

Mikey, the gentleman behind the front desk, was EXCEPTIONAL!

Kathleen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONJA F.  |  Expérience générale 
Évaluation :
4

I rented two units from this business for about two years. Very professional and helpful.

SUSAN D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley n.  |  Expérience générale 
Évaluation :
5

Gracias por todo

REINALDO M.  |  Expérience générale 
Évaluation :
5

Everything went well staff helpful but very difficult to get thru on 800 #:& half the time on call backs when in que we were disconnected?

angela o.  |  Expérience générale 
Évaluation :
5

It would have been a much better experience if it were advertised that UHAUL provides a secure place to leave your car if you need it. I couldn't find that answer anywhere and when I called, I wasn't able to speak to a local agent. The national Uhaul customer service line had no idea and they couldn't pick up a call and ask the local company either. All they could do is send and email and email me back (which they never did get back to me because, I'm assuming nobody responded to their emails. I ended up driving down to ask in person a day ahead because I really needed to know. I actually drove to the 2nd location (about 1/8 mile north of the p/u place I needed to deal with). They told me at that location that there was on site parking; however, they didn't offer to tell me they weren't my location. I found out the next day when I showed up. The two young men at this location (not the one I dealt with were very apathetic and not helpful). The older gentleman at the correct location was great & that's why I give this a good rating - but offering simple important information (like the fact that you can leave your vehicle) is HUGELY helpful when trying to plan something like a UHAUL rental. Merci.

Linda T. 
Évaluation :
5

Mikey was always friendly and helpful I’ll miss chatting with him about our past individual military experiences, great guy

Lance M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINE P.  |  Expérience générale 
Évaluation :
4

Had one issue with the gate card, but it was quickly fixed. Staff was very helpful

Archie D.  |  Expérience générale 
Évaluation :
5

Mike and Zach we're always friendly, kind and professional. If I ever need storage unit again they will be my first call.

Daniel D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

martin l.  |  Expérience générale 
Évaluation :
5

Excellent experience!

vincent w.  |  Expérience générale 
Évaluation :
4

With my schedule I need 24/7 access

Thomas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Solomon B.  |  Expérience générale 
Évaluation :
5

Tony and his staff are excellent. Very helpful in every way possible.

ANTOINE P.  |  Premières impressions 
Évaluation :
5

Everything was excellent. Very clean even the bathrooms.

Antoine P.  |  Expérience générale 
Évaluation :
5

IF YOU KEEP MANAGERS LIKE TONY McCART GENERAL MANAGER 438 N. HARBOR CITY BLVD. MELBOURNE FLORIDA, YOU WILL ALWAYS HAVE A 5 STAR REVIEW  HE IS A PHENOMENAL PERSON AND WONDERFUL GENERAL MANAGER. NOBODY COULD TOP TONY,UNFORTUNATELY, NOBODY! I HAVE DONE BUSINESS WITH HIM FOR YEARS AND HAVE NEVER SEEN SUCH A PROFESSIONAL, POSITIVE, PHENOMENAL, GENERAL MANAGER IN MY LIFE. I HAVE LIVED ALL OVER THE WORLD AS A LT.COLONELS DAUGHTER, AND HE SHOULD BE GIVEN A NEW TITLE, HIS OWN FRANCHISE, AND REWARED MONETARILY BECAUSE IF YOU LOSE HIM, YOU WILL LOSE EVERYTHING!!! P H E N O M I N A L TONY!

Lydia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie R.  |  Expérience générale 
Évaluation :
5

Mikey was extremely helpful

Betsy H.  |  Premières impressions 
Évaluation :
5

Great atmosphere friendly staff and owners

JAYSON F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris D.  |  Premières impressions 
Évaluation :
5

Friendly convenient and affordable

Daniel D.  |  Premières impressions 
Évaluation :
5

Stay as it is.

Edwin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B.  |  Expérience générale 
Évaluation :
1

Mikey gives out misinformation and is abrasive to work with. The facility itself seems to be managed poorly as we were given a unit that had a padlock on it after changing from another unit that we were misinformed about and much more discomfort and bad service before we just walked out...

jason m.  |  Premières impressions 
Évaluation :
5

I am appreciate I got stuff there and thank you 😊

Cynthia D.  |  Expérience générale 
Évaluation :
5

Mikie was extremely helpful during our checkout. Thanks again

DAVID L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david b.  |  Expérience générale 
Évaluation :
5

The owner was very nice and very helpful. He went above and beyond.

LAJEANNA P.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTI A.  |  Expérience générale 
Évaluation :
5

They weee very helpful

Donna g.  |  Premières impressions 
Évaluation :
5

Easy to take care of what I may need.

NATHANIEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L.  |  Premières impressions 
Évaluation :
1

My storage unit rental and experience was fine while I was a paying customer. I always paid on time (Auto Pay) and never had any issues or reason to contact the office. Move out day: I swept out my unit, took my lock with me, went into the office to turn the unit back in and talked to "Mikey". I didn't have a balance as I was always up to date so he printed my move out receipt and I thought I was done & everything is good (I'm like the perfect tenant)... ohhh no, don't assume you will be done after like I did. I have received many calls from "Mikey" after my move out. A few days after I moved out I got a call from him angrily exclaiming that I left the lock on my unit and he couldn't rent it out to someone else. Hmm that seemed odd to me but I couldn't find my lock as I literally just moved and my belongings were in mostly boxes. I drove over there (30 Minutes each way out of the goodness of my heart) to find out there indeed is lock on my old unit. It was not my lock, my key didn't work and I ended up finding my lock at my house a few days later as I expected. I'm guessing either they rented it out to someone else and didn't keep record or someone is squatting. Neither of those issues are mine to take care of, prove to them, or investigate for them. Mikey wasn't done there after that huge mess up. He keeps calling and harassing me. I don't want to assume and be wrong again, but I have a feeling the office folk are bad at maintaining records. They have 0 reason to contact me. I have formally requested they stop contacting me as it is that bad.

Ian I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dENISE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

artavious H.  |  Premières impressions 
Évaluation :
5

Mikey was the best!

Denise M.  |  Expérience générale 
Évaluation :
5

Zach is amazing! Respectful and honest towards us made this experience excellent and we were sad to go as well. Never really interacted with anyone else but the bathrooms were always clean and the facility well maintained.

Christopher P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Mikey was great.

Christopher A.  |  Premières impressions 
Évaluation :
3

Storage unit had pipes and other obstructions in the unit that made it less than optional to use.

William G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric w.  |  Expérience générale 
Évaluation :
1

Poor customer service and a less than ideal mobile application.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica J.  |  Expérience générale 
Évaluation :
4

The only issue that the unit I moved in to was really close to the road. It wasn't easy to pull up and unload the 15' truck without either blocking the gate keypad or the road into the facility.

Randy A.  |  Premières impressions 
Évaluation :
1

Don't triple charge your next customer and claim they didn't "return locally" when I returned my cargo van 1,5 hours EARLY to the same location I picked it up from and got hit for a $192 fee? Incompetence. I'll never go here again.

Ryan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NILS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F.  |  Expérience générale 
Évaluation :
5

I was ok with them

Jackson M.  |  Expérience générale 
Évaluation :
1

I waited for way to long for the staff to tell me that I could go to the other facility to get the keys to our unit. Then when I dropped the truck of I again waited longer then 10 minutes to be told to wait outside I will be right there. It then took another few minutes for the guy to come outside. So long in fact the other guy who was actually moving trucks got to me first.

Caitlin H.  |  Premières impressions 
Évaluation :
2

No long term retention program been there for 10 years. Staff always seems bothered when asking for assistance. Gate changed to card and never noticed and inconvenienced. Then randomly card stoped working. Staff never in office. Finally done and day of moving to another storage that is cheaper the elevator was out on 3/7 and staff offered no assistance and seemed bothered and told me I can always use the stairs. When I went back midday the staff said they can't reach anyone so won't be fixed today. Also I paid for help to move that and was unable to move that day. The staff did call that evening and said elevator was fixed.

PAUL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D.  |  Premières impressions 
Évaluation :
2

I was promised a 7,5×10×10 only unit be offered was smaller than a tiny bathroom. I had a full 26ft truck to get as much in as possible into a unit. So after an hour wait in phone twice actually trying to get in touch with the uhaul who made thre reservation for us they found one in another city. It was a 10×10 which was perfect. The wait unfortunately was over an hour. With that said I lost over 4 hours dealing with that. I wasted 30 miles on the truck rental which cost new another 30 dollars when I returned it today. Then the manager at the returning store wad rude and very agitated. She should not be worrying with any customers directly she was very rude and non professional. That's another issue I will be contacting the President if Uhaul about her and thre entire worst experience I have ever had with Uhual. I rent trucks locally to pick up donations and distribute to families in need and all on my expense to help others. I will rent a truck this wk to deliver donated items from families who help me bless families with free donations. I am very very disappointed with our entire experience.

Kathy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN PAUL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE H.  |  Expérience générale 
Évaluation :
5

Truly a very easy process. Mikey was very nice, showed us a couple of different options and matched us to ours needs

edward b.  |  Expérience générale 
Évaluation :
5

Uhaul is very clean. Great hours. Well lit. Helpful staff. I had a great experience using Uhaul for storage.

cheryl f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne L.  |  Expérience générale 
Évaluation :
5

I found the staff to be exceptionally courteous and professional, answering all my questions and concerns. Excellent work!

Julia S.  |  Premières impressions 
Évaluation :
4

We had confirmed a reservation for ground level and size only to find out when we got here it wasn't available. We were not happy with the smaller size on the second floor!!

John W.  |  Premières impressions 
Évaluation :
3

Everything was fine but the office hours.

Gerard M.  |  Expérience générale 
Évaluation :
5

Lori was simply amazing. Extremely helpful in getting our unit selected, then amazing when we knew we were going to miss office hour by 90 min during our drive to Fla. Mickey was kind and quick on our check out. Only recommendation is that any perspective client be warned the high humidity (due to the ocean) will degrade cardboard boxes even for a short stay in the uncontrolled units.

robert p.  |  Expérience générale 
Évaluation :
1

The General manage, Tony is terrible. My invoice came in the name of the additional driver( I need to be on my name) they said after the contract is closed there was no way to modify it. The only good experience I had was with the customer service; good girl from Arizona, very helpful. That being sad, I will not rent from you guys anymore and do not recommend.

DOROTHY C. 
Évaluation :
5

I am a 8+ year customer, who enjoyed having 1 & 2 units at a time, but all things must come to an end one time or another. Thank You for always keeping my things safe and climate controlled for over 8 years. I would highly recommend this store always. Thank You, Ronald Carroll D-101

Ronald C.  |  Expérience générale 
Évaluation :
3

Very unhappy with the climate control all my furniture has mold on it

richard g.  |  Expérience générale 
Évaluation :
5

Everything was seamless. Appreciate the 10 % discount for Veteran's . Rooms are in very good condition. Staff very helpful and efficient. Facility very clean and seems safe and well maintained .

edward b.  |  Premières impressions 
Évaluation :
5

Great facility always clean and taken care of, the employees have always been friendly and helpful.

Edgar T.  |  Premières impressions 
Évaluation :
5

Tony was attentive, helpful and patient, took the time to explain all of my options.

eric w.  |  Premières impressions 
Évaluation :
5

Awesome place. The employees were outstanding. I can't remember both of their names but Andrew was extremely helpful.

Thomas H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

la vonne marie h.  |  Expérience générale 
Évaluation :
5

Zachary and Mikey are both very personable and eager to help in any way.

Reuel P.  |  Premières impressions 
Évaluation :
5

Great experience, facility well ran, employees positive and responsive to my needs/inquiries. Will use in the future if the need arises.

michael W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaqerra W.  |  Expérience générale 
Évaluation :
5

Tony is amazing!! He has such a pleasant, positive, and entertaining demeanor. He brightened my day and I look forward to seeing him next time! What a wonderful person.

JESSICA S.  |  Premières impressions 
Évaluation :
4

Very helpful. The manager was helpful and thoughtful. II am happy with the service...I have been goin g through tough times and the management has been thoughtful and caring. I am 93 years of age and appreciate all their help and understanding

Robert H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zorrel C.  |  Expérience générale 
Évaluation :
3

I described the items that I needed to store and was given a unit that was too small. As my move in was after office hours I had to make due. It would be helpful if the storage experts were better versed on what fits in the units

MAXIMO B.  |  Premières impressions 
Évaluation :
5

Do more of what you are doing. Keep it up.

GREG S. 
Évaluation :
4

Very nice and helpful office personnel

Paula G.  |  Expérience générale 
Évaluation :
5

My Mr mccart was very helpful in assessing my storage needs in these trying times . And Mikey is very pleasant to work with also

michael W.  |  Premières impressions 
Évaluation :
5

Mr Mc Cart was very helpful in helping me match with my room versus what I had to store in it .

ekim r.  |  Expérience générale 
Évaluation :
4

Every one friendly and helpful.

JEROME S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dino F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caros R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C.  |  Expérience générale 
Évaluation :
5

I had to change my unit multiple times even up to the move in day. I ran into the office and the gentleman got me into a bigger unit within a few minutes, added my lock to my first bill and I was on my way. It was so easy to get what I needed. I appreciate all the help with this!

Stephany W.  |  Online Move In 
Évaluation :
5

Tony McCart was a real aset in making my moving and storage experience hassle and drama free. Thanks for all your help

michael W.  |  Expérience générale 
Évaluation :
1

My family has used U_HAUL for several years and never had any issues. This time, upon closing our storage Unit, that was NOT the case. No receipt of closure was provided to our student, we had to call and ask for an emailed receipt. When calling, was placed on hold for 20 minutes and had to call back to get service. When we finally reached someone that would help us, then we found out, we had not been informed of non-prorated early closure. VERY poor customer service and we will not be using this location again!

ROGER H.  |  Expérience générale 
Évaluation :
5

VERY NICE,FRIENDLY and POLITE MANAGERS. WOULD RECOMMEND THIS THIS FACILITY TO EVERYONE!

Paula G.  |  Expérience générale 
Évaluation :
1

When booking my reservation online due to COVID-19 there were multiple problems with not only my contract for the day but the people waiting in line before me and the people waiting in line after me. My one way out of town rental was somehow scheduled as an in town rental, same issue with the people in line before me. I was charged an insane amount to correct uHauls mistake. The space that I had reserved for rental ended up being too small which they did swap out for another unit with no problems. I laid a pair of $200 Oakleys on the counter while doing my paper work, and somehow my sunglasses that I've worn everyday for 5 years and never misplaced decided to come up missing. This is Florida, you don't just lose your sunglasses. They are a necessity. Due to the lack of customer service skills from not only my renting office in Fort Lauderdale and given my experience that I had reaching my storage facility and having to return the truck I will be doing a charge back on my credit card. If I had known I was going to be charged almost $800 to move 150 miles I would have used my own truck. Due to "coronavirus" and "social distances" I didn't have a normal "talk to a person about my actual needs" issue. This experience has made me rethink using Uhaul for any future moving or storage needs.

LEE B.  |  Premières impressions 
Évaluation :
5

Mr McCart was a joy to work with. Took the time to expalin the benefits of the different storage options available. Facility seems very safe, secure, and well maintained. Especially like the idea of the barrel lock being requires to secure my storage unit. Makes me feel safe and secure. Highltl recommend this facilty and it's staff.

michael W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli H.  |  Premières impressions 
Évaluation :
5

Lori was great

Zorrel C.  |  Premières impressions 
Évaluation :
5

The sales lady was very nice, answered any questions and helped me pick out the right size.

Robert D.  |  Premières impressions 
Évaluation :
5

Very smooth process. I supplied the required information via the App, drove to the pick-up location, retrieved the keys and vehicle, and then turned it over to the UHaul rep on duty when done. MUCH better than waiting in line. Good job UHaul!

Morgan M. 
Évaluation :
5

Very professional!

MELANY P.  |  Premières impressions 
Évaluation :
1

It was 95 degrees out and the first unit C198 had no number on it. Come to find out 10 minutes later it was out of order. Had to go back to office to find a ground unit. There was no ground unit or the size I wanted so had to get a second floor unit plus bigger then I wanted. 2 hours later I on second floor with bigger unit and paying more money. I whole trip with u-haul was messed up. From the hitch being put on to getting the trailer to the storage unit. The only good was the drop off of the trailer.

Connie D.  |  Premières impressions 
Évaluation :
5

Professionally managed. Excellent experience.

Dave R.  |  Expérience générale 
Évaluation :
5

There was a major mix up with my unit between what I reserved with corporate uhaul and what was available at the facility and the owner of this site really went out of his way to provide me with a satisfactory outcome.

Mitzi C.  |  Premières impressions 
Évaluation :
5

Staff are very helpful.

Matt L.  |  Expérience générale 
Évaluation :
5

With the exception of the price, it's a bit pricey, everything was great. Glad to finally allow another person some storage time tho! Thank you for making it easy.

Stacy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H.  |  Premières impressions 
Évaluation :
5

friendly helpful staff

la vonne marie h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norma f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence M.  |  Expérience générale 
Évaluation :
4

I am extremely upset. I ordered a 10x30x10 climate controlled unit verified by email to arrive to find out that unit was not climate controlled and the only other available unit was 10x20x10 so I had to purchase an additional unit which is now going to cost me over a hundred extra dollars a month for 10-months While I wait for my home to be built. I don't have this extra money to be putting out and am extremely disappointed and will have to find some other arrangements at some point to store at least one units worth of stuff

mitzi c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zerafa d.  |  Expérience générale 
Évaluation :
5

The storage gentleman working was very kind and helpful. He was very gracious and sympathetic towards my horrible experience with the location next door at 438.

Tory N.  |  Premières impressions 
Évaluation :
5

I would definitely rent from this location again

Eugenia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B.  |  Expérience générale 
Évaluation :
5

Micheal was excellent!!!!! Made the experience stress free and pleasant!

zerafa d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave R.  |  Premières impressions 
Évaluation :
4

Website gave me wrong location for pickup. Please fix.

Sandra N. 
Évaluation :