Customer Reviews for U-Haul Storage of Middletown
Location en tout temps  |  U-Haul Truck Share 24/7© Location

67 évaluations

2436 N Verity Pkwy   Middletown, OH 45042

(513) 217-9303

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(513) 217-9303

2436 N Verity Pkwy
Middletown, OH 45042

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Anglea G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridget H.  |  Online Move In 
Évaluation :
5

Thank you for going the extra mile to help me. :)

Teresa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devona V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorence A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Garrett M.  |  Premières impressions 
Évaluation :
5

The blond lady at the desk was very helpful, and went above and beyond to help me!

Kenneth S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessie c.  |  Expérience générale 
Évaluation :
4

The only comment was the lock latch was kinda messed up, but finally got it to go.

STEPHANIE P.  |  Premières impressions 
Évaluation :
4

Uneven floors but kept nice and clean

Roy S.  |  Expérience générale 
Évaluation :
1

I have been charged for a storage unit that i have left in may And now im getting charged for not using it at all after may When they never closed my account when it should have been So dont go to them Still waiting on a call from corporate office Im not paying for it When the account was never close when it should have been

Beverly S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mariah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VAL D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Candace H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie A.  |  Expérience générale 
Évaluation :
2

Someone somehow got into my storage unit and put junk in it and stole 3 TVs out of my storage unit.

Jesse H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S.  |  Expérience générale 
Évaluation :
4

Cannot call this center. Phone just disconnects, have tried for over a week at different times of the day!

Gary P.  |  Expérience générale 
Évaluation :
5

So easy to get everything i needed on a very difficult day

Debbie A.  |  Premières impressions 
Évaluation :
5

Colin was very professional.

VAL D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis K.  |  Premières impressions 
Évaluation :
5

Customer service was professional, polite, and helpful.

Sharon R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D.  |  Premières impressions 
Évaluation :
5

The staff were very helpful and accommodating. They went above and beyond the expected service.

ryan n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime C.  |  Premières impressions 
Évaluation :
2

When a lady from U-Haul contacted me a few days prior to the rental to confirm, I told her I had just rented a storage unit at the U-Haul located at 2436 N Verity Pkwy Middletown, OH 45042. I asked if I should pick the truck up at this location as it was my understanding that I rented it from there. She clearly said yes and I asked if everything was ready then for me to pick it up. She said yes I was all set. So on the correct date and time I went to the U-Haul at 2436 N Verity Pkwy and tried to check in via mobile for my rental. It said I was in the wrong location according to GPS. So I called the customer service number and had to wait several minutes for a rep. She finally came on and had some trouble figuring out the problem. By this time it was 2:15 pm and I was to have the truck from 2:00-6:00 pm. I told her while she was trying to figure it out I will drive to the U-Haul at 630 N Verity Pkwy. She said yes that was best so I could speak face to face with someone (this even though I picked mobile check in so I wouldn't have to speak with someone face to face). She then ended the call. At the other location it took some time for someone to appear at the desk and then there was much confusion trying to figure out the problem. I then had to finish check in via mobile and there was a problem with that for some reason. I finally got the truck at 2:30pm, losing 30 minutes of my time. Once I got a load to take to my storage unit the code I received via email would not work. It said access denied every time I tried it (5 times). I called customer service again and there was confusion AGAIN. It began to snow and was freezing but I had to wait there by the check in card reader for instructions. This wait was 1 hour. I finally told the lady that I was going back to the other location at 630 N Verity Pkwy again and she said yes I should AGAIN speak with someone face to face. So I did. AGAIN confusion! The gentleman there said that they have been working with a third party who has not been pushing the codes through and that this has happened several times. I asked can I please just have a card to swipe. He agreed and then walked me through the steps on how to gain access. I never would have gotten it correct had he not done that as I had no idea I was to swipe or type the code nto 2 card readers. Then he had to draw me a map to find my unit. This took another 30 minutes. So I lost an ENTIRE 2 hours of my 4 hour allotment with the truck. By the time I drove back to my storage unit and dropped everything off it was time to return the truck BACK to the other location at 630 N Verity Pkwy. So I was only able to get ONE truckload of our belongings to the storage unit. Overall a TERRIBLE experience. While the gentleman manning the desk was very nice and apologetic the fact remains that I had a terrible time with this rental and can only hope nothing happens with the storage unit. I also asked the young man if I could have another card to access the unit and he said no I could have 1 card or the code, not both. So I chose the card since the codes don't work. Now I have to share this with my brother and have to drive to Monroe to get the card from him every time! And I will now have to just take several loads of items in my personal vehicle as I cannot afford the expense of another truck rental. What a mess!

Amy B.  |  Online Move In 
Évaluation :
3

There’s no 24 hour access into the building after hours

Stacie N.  |  Online Move In 
Évaluation :
5

At the storage unit I didn't know that there is one keypad you have to check in at. Once that was figured out it was great. Definitely is a secure place to store my items. I also love the courtesy equipment! Made it so much easier to move my items in. I will definitely recommend it to anyone looking for a storage unit!!! Very happy with my choice.

Alayne C.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jessie c.  |  Premières impressions 
Évaluation :
3

Was rented a bin that was already rented to someone else.luckily found one that was not locked and put my things in it and fixed at the office today

Crystal A.  |  Premières impressions 
Évaluation :
5

Clean and love the security of the place

Adam H.  |  Premières impressions 
Évaluation :
2

Unit was not clean. A contractor working at the site cleaned the unit so we could move in.

Thomas A.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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