Évaluations des clients U-Haul Storage of New Port Richey

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of New Port Richey

Cote générale :

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Brandon B.
Évaluation :

Le client n'a pas laissé de commentaire.

Estelle A. | Expérience générale |
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Thanks

David L. | Premières impressions |
Évaluation :

Great staff, great facilities. I outlined what I had to store and staff helped me find the perfect size unit with a great & convenient location. Dave

JOSE E.
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Le client n'a pas laissé de commentaire.

DAVID P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DIANE S. | Expérience générale |
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Great experience for the second time. Thank you

Michelle S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CAROLYN K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Laura B. | Online Move In |
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Le client n'a pas laissé de commentaire.

Craig L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

deborah B.
Évaluation :

Staff needs ro talk to one another we returnef vehicle an hour a head of schedule but forgot to put fuel in it so when we finished unloading it the young lady said we could go get fuel in it and it was slready shown as returned. So my son went down to the corner fuelrd truck up and came back ar this time someone else was at desk and showed us as just checking in charging ys for another day and over drafting my bank account. I called the next day after seeing the extra charge on my bank account and was told it would be refunded but as of today it has not been. So now I have an overdraft charge of $36 on my account. I am not happy

Eloy A. | Expérience générale |
Évaluation :

very friendly and helpful. Gave advise on how to place items in the storage so to when you return you know where thing are located.

Kurt T.
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When we got the truck, it appeared clean and we commented it was but a bit later my husband was poking around and popped open the ashtray which had cigarette butts in it. There were also a lot of big ants which we killed a lot of. Otherwise, we were happy with the rental.

Autumn S.
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Le client n'a pas laissé de commentaire.

shirley j. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jeffrey P.
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Le client n'a pas laissé de commentaire.

Brian S. | Expérience générale |
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Staff was very nice and very helpful and checking in and checking out

NADINE E.
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Le client n'a pas laissé de commentaire.

JEFFREY R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

thomas G.
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Uhaul online check in and out is the worst i have ever seen. This is the 21st century update your 20th century feature

Richard M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

PAUL K.
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The staff at this location were wonderful. They were helpful, attentive and professional.

Deanna B.
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Le client n'a pas laissé de commentaire.

Aileen K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rebecca g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

bedford M. | Expérience générale |
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staff very helpful in our time of need. Manager went above and beyond to help us when we had a problem. I recommend this storage place very highly and if I need storage again, this will be my place. Thanks for all your help. B.J. Meadows

Luis M.
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Very good and professional..

DAVID P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jay M. | Expérience générale |
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Great service and responsive to our needs!

CHARLY S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

sammy C.
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Absolutely nothing keep up this type of customer service it's the best I've seen in a long time. Mary and her husband was super. When I returned the truck Brandee was kind and courteous and attentive. ⭐️⭐️⭐️⭐️⭐️

MICHELLE B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rafael M. | Premières impressions |
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Easy processing.

pam s. | Premières impressions |
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This is one of the nicest stores I’ve been to. My only comment would be to make the code boxes to get in and out of the Storage so you can reach them from your car window. Not have it so you need to get out of the car to enter your code.

JoAnne R. | Premières impressions |
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This Place is Very Close To My House And Price Are Get Thank you Mrs Robertson

STEPHANIE M.
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Well first of all I had to go to two separate locations to get all the stuff I needed.. was told all lights worked on the trailer and of course they did not which I had to wait for someone to come out and fix the issue! Matthew was awesome fixing the problem but it delayed my trip. Got half way to my stop with the same issue. Happened to find a Uhaul tech at a truck stop who fixes the same light issue on the trailer.. ended up getting in two days later than expected because of the lighting issues.. they really need to have this stuff worked out before we pick this up.. I was so mad I spent over $400 to use it and it not working to standard! Definitely Second guessing U-Haul again.

JEFFERY S.
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Staff was unusual friendly and professional it was a very good experience

Millie B. | Premières impressions |
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Friendly, helpful staff. Very clean facility.

Jane V.
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Mary, the owner of this location was so helpful, friendly, and professional, much appreciated. The team member who helped hook up the trailer I rented was also very efficient, friendly, and helpful. Thank you! Would definitely use this location again.

dennis g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gail K. | Premières impressions |
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The manager and Brandy were both very welcoming and accommodating as well as extremely helpful...they got my unit fast and helped me out with the special... I can't thank them enough for their help....great teamwork...

DONALD M.
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Very helpful staff

MAGAN A.
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Both ladies in the office are so sweet and very knowledgeable!!

Gaston R. | Premières impressions |
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A most pleasant experience!

dean B.
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Le client n'a pas laissé de commentaire.

TIMOTHY D.
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Everyone was super friendly and helpful!

Peter G.
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Le client n'a pas laissé de commentaire.

SHARON O.
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Le client n'a pas laissé de commentaire.

mandy B.
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Le client n'a pas laissé de commentaire.

Gunwant D.
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It took long for pick up then they could not help with the hitch that I had to purchase new in 2 pieces. I had to drive to Dicount Auto Parts to beg for their tool to connect the hitch. Fortunately made it back in time to get trailer.

Stanley R. | Expérience générale |
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Very polite , & professional. Thank you!!

Justin F.
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Just keep doing all you do!!!!!

mary k. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kellie M.
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With the exception that the trailer door kept having an issue with getting stuck in the "up" position. My son hurt his hand and thumb trying to get it to close. It just did not want to come down.

ruth s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

charles v. | Expérience générale |
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Le client n'a pas laissé de commentaire.

alex k. | Premières impressions |
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Le client n'a pas laissé de commentaire.

marietta t. | Expérience générale |
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Even though my pre-ordered for 2 pods was messed up they made good on the order quickly and efficiently. I was very impressed with the staff handling this situation and will gladly continue to use and recommend this company.

sprague D.
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This location has professional and knowledgeable employees. Made me feel at home and the process was super easy. Come to this location if you want a great experience

Delia D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Gina W.
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The owners at this location are very friendly. Always a pleasure to work with them when needed. Facility is well maintained!

Brandon N.
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Very polite and straight to the point. Got me out quick. Pricing is very affordable.

RICHARD F. | Expérience générale |
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This U-Haul Storage is definitely the best storage facility in the area. Eric and Mary are excellent managers. Unfortunately we had to give up our storage unit because we moved and no longer live in the county.

mark r. | Expérience générale |
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I’m 63 been all over country have rented a dozen or sob also bid on with winning bid several at auction Very familiar with this industry Eric and Mary run the tightest ship in bizz They are no nonsense on the ball folks in a part of the USA that is a bit thin on such types ! Awesome folks and facility 2?years in a big climate unit Mark Rad

zelda m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Daniel C. | Expérience générale |
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The proprietors were very nice to me. Facility was well cared for, the unit was nice. Overall great experience. Not the first time I've rented a unit there.

esther g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

William Z.
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Le client n'a pas laissé de commentaire.

Glenn A.
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A lot of trouble doing a self checkout for the cargo van. First, settings on my phone had to be changed. Location and camera had to be enabled.. Also needed the uhaul app. to continue with the process. Luckily a knowledgeable person on the phone was able to walk me through. The whole process from the moment I arrived speaking to two persons on the phone and finally getting the van took over an hour. Lastly upon returning the van there was no one there during their posted hours. But because of all the steps that I went through at checkout I was able to successfully return the van.

Craig L. | Premières impressions |
Évaluation :

I had made my reservation over the phone with a Uhaul representative. The confirmation email I received stated that this location was open on Sundays until 5:00 PM. Upon arriving at the facility at approximately 3:00 PM, There was a piece of paper on the door that stated they had change the office hours to close at 12:00 PM. I was never notified of this change and was unable to check in to rent my storage unit. After a few calls to the main U-Haul call center, someone was able to get in touch with the managers for this location, they arrived and we were checked in. Everything went well after that, but I felt we should have been notified if the hours were changed so we could have planned accordingly. The manager of the facility did help me out by providing a free lock to make up for the inconvenience. My only other complaint is the fact that the first thing I saw when I opened my storage unit was a rat trap. That’s not very comforting when I’m getting ready to store all of my belongings in there. I hope the rat trap gets the rats before they eat my things.

William F. | Premières impressions |
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A repeat customer and always thoroughly pleased. Friendly, helpful, professional, just top notch in all respects. Always clean storage units & buildings. Well done!!

olga k. | Premières impressions |
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Fast, friendly, clean, no hassle.

nereida R.
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Le client n'a pas laissé de commentaire.

Steve R.
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Service was great. People were very friendly and they made this an excellent experience. I would highly recomend this location for anyone needing to rent moving equipment!

stacy k. | Expérience générale |
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Le client n'a pas laissé de commentaire.

PAUL E. | Expérience générale |
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You said it was a climate control but every time I was there it wasn’t cool at all

Carol L. | Premières impressions |
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Professional staff. Very helpful and courteous. Would highly recommend this location all others in local region.

William F. | Expérience générale |
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Always the BEST!! Professional yet friendly and the facility is always clean and well maintained. WELL DONE!!

christopher h. | Premières impressions |
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Kayla was excellent she helped and answered all my questions

GERRY K. | Expérience générale |
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Great experience from the moment we called to 1st arrival to sign docs to closing the account. Super staff. Very professional. I highly recommend this specific storage facility.

Nikki P.
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Nice clean facilities. Kind quick and friendly service. Such a refreshing difference from other uhaul's we have been to.

Martin U.
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Make it cleared that the on time delivery guarantee is between U-hail locations, not to your door. My delivery was booked with delivery to my home for 1/16/2020, but actually delivery was 1/17/2020. Though it was 1 day later, it was not what I scheduled and was led to believe and didn't understand that the $50 per day late guarantee, did not Cover the home delivery.

edward t. | Expérience générale |
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2nd time we have used this facility. Owners are lovely people, facility met all requirements!

mike O.
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Le client n'a pas laissé de commentaire.

jennifer h. | Expérience générale |
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It was so easy to use and very safe place. No insects found in any of my boxes after being there for 5 months. Staff was very friendly and supportive as well. Thank you.

Jay M. | Premières impressions |
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Rachel was informative and helpful on the phone and in person. She was able to answer our questions courteously and professionally. She was patient and kind throughout our time together.

cindy g. | Premières impressions |
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Kayla was very professional, courteous and efficient. She is an asset to your company. It was easy to rent a unit. Thank you!

Misti P.
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Le client n'a pas laissé de commentaire.

Alan S.
Évaluation :

The owners were very helpful with the rental service

Micky G. | Premières impressions |
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Iam very happy and appreciate for the kindness i receive when I got my storage unit! Thanks for my service Micky Gallina

Sharvette O.
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Le client n'a pas laissé de commentaire.

Dawn M.
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Le client n'a pas laissé de commentaire.

Jacqueline O.
Évaluation :

I would have loved to give a Excellent experience as Rachel was a pleasure to deal with, but charging a $20..00 bs fee for not using a mobile app to "self check in" a return is just that bull s#*t. What, you don't check for damages? I could wreck the truck and if I use a self service there would be no fee since I checked myself in. BAD BUSINESS and just a way to gouge

joseph s. | Expérience générale |
Évaluation :

Friendly helpful staff

STEVE S. | Expérience générale |
Évaluation :

Very secure storage facility

MARIA M. | Expérience générale |
Évaluation :

Thank you so much for the service

Ladonna C.
Évaluation :

The explanation of exactly how the self return should be explained properly. The renter should be informed of each step prior to leaving the location not just being told you can self return online if it's after hours. The renter should be informed that a picture of the milage and gas gauge should be taken prior to dropping the key in the drop box.

DAVE P.
Évaluation :

DON'T CHANGE ANYTHING!!!!!! GREAT PLACE OH what a difference. Young lady was right there to greet me. Knew I was coming. What a great personalty and smile. She was so happy it made me feel good. Even told her before I left, (I wish everyone where as nice as you.) Crew unloaded the trailer, Whole process was about 8 minutes and gone. If I ever need another rental of any kind, they have my business there. KEEP UP THE WONDERFUL WORK!!!!

Bruce R.
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Le client n'a pas laissé de commentaire.

Abigail M.
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Le client n'a pas laissé de commentaire.

Cody S.
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Le client n'a pas laissé de commentaire.

Mary C. | Expérience générale |
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Everyone very helpful and friendly. I will definitely use them again if needed.

Bryan S.
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I had the nicest people from pick up to drop off. They really worked hard to make my move as easy as possible

Guy M.
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Le client n'a pas laissé de commentaire.

Steven U.
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Great customer service. Thank You!

Mathew K. | Expérience générale |
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Great place. Awesome people.

andrea S.
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Le client n'a pas laissé de commentaire.

richard L.
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Le client n'a pas laissé de commentaire.

michael S.
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Le client n'a pas laissé de commentaire.

joseph J.
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Le client n'a pas laissé de commentaire.

Andrew H.
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Le client n'a pas laissé de commentaire.

Dana H.
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I cannot emphasize enough the kindness and efficient way Eric and Mary always treat their customers! I would not drive to the New Port Richey location for truck rentals every time I need one if it were not for them! They know how to keep loyal customers!!!!!

John C. | Expérience générale |
Évaluation :

Only one thing was I got charged for October for full month and left on October 7th so I was not able to use the storage for three weeks and you got to rent it during my rental month. Just not right.

Christy J. | Premières impressions |
Évaluation :

Eric was very helpful and friendly. The whole check-in process was quick and easy, couldn't ask for anything more.

JAMES M. | Expérience générale |
Évaluation :

I rented storage at this location for 5 years, everything with Uhaul was great, but way too many morons that have no basic courtesy, constantly blocking the the way in, and out of the storage areas.

Dana H.
Évaluation :

Eric, Mary and Kayla never let me down when it comes to rentals at this location!!!! They are always efficient and accurate with every detail!!! This is why I use a New Port Richey location when I actually live in Brooksville! That is a 30 mile difference.

Scott B. | Expérience générale |
Évaluation :

Read complaints online but found nothing out of line in my 2 month experience. They were friendly even though I misread my contract and was there after hours moving in.

cynthia s. | Premières impressions |
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Mary was very helpful and explained everything to me

Samuel J.
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Le client n'a pas laissé de commentaire.

Kathleen S.
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Dropped off after hrs.. Used drop box/no issues

Joe R. | Expérience générale |
Évaluation :

Great service

Benjamin P.
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Le client n'a pas laissé de commentaire.

Ronald K.
Évaluation :

Broom On trucks

Gwenaviere R. | Expérience générale |
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The staff at this location Eric and Mary were always so friendly and helpful. The unit and the facility was always clean.

javier Z.
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Le client n'a pas laissé de commentaire.

Keith O. | Expérience générale |
Évaluation :

Very pleased with staff and the facility.

TONJA F. | Expérience générale |
Évaluation :

They were so friendly and had a problem with the first unit I got was to small and they went out of their way to fix it and find me a bigger unit. Also brought me and my son out bottled water.

Martin M. | Premières impressions |
Évaluation :

Pleasant experience

Mary W. | Expérience générale |
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My rating* * * * * * * * * * * +++++++++++++×

Harry D.
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Le client n'a pas laissé de commentaire.

greg J.
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Le client n'a pas laissé de commentaire.

Carol B. | Expérience générale |
Évaluation :

Rates are reasonable and access times are very good. Staff is very friendly and helpful

charles k. | Expérience générale |
Évaluation :

I've had to use this facility twice and I will be going back if I ever need to. They are like family and very helpful. They were also knowledgeable in helping me to save money.

Debbie C.
Évaluation :

Le client n'a pas laissé de commentaire.

Eileen Z.
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD R. | Premières impressions |
Évaluation :

requested a truck and storage special mentioned online, but ended up with van from one uhaul vendor, and storage at another. wasn't allowed to drop off. Also forced lock charge is bait and switch. Bad

pete z. | Expérience générale |
Évaluation :

I would definitely use them again!

Rodolfo Q.
Évaluation :

Staff was very knowledgeable very nice I will recommend this Place to family and friends.

Janaire M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary W. | Premières impressions |
Évaluation :

Everyone there was so nice we had just gotten in after a very long trip they made it so easy instructions were very easy to follow maps very very clean place

Jeffrey B.
Évaluation :

Le client n'a pas laissé de commentaire.

David D. | Expérience générale |
Évaluation :

Very nice couple who manages this location. Everything worked great and appreciate the upkeep of the facility. Thanks!

Michael N.
Évaluation :

All of the employees I spoke to were very helpful. I will be using this location for all future rentals.

Lorie J. | Premières impressions |
Évaluation :

Very clean facility good customer service

Craig D.
Évaluation :

Very helpful, prompt and attentive to our every need! Would recommend this location over any other in the area!

Brook E. | Premières impressions |
Évaluation :

There are other self storage places in the area that I looked at but this is the best. Its bright, open and close to the road which made it feel safer than others. The owners were great too.

John C. | Premières impressions |
Évaluation :

Very Friendly and clean facility that I would recommend.

William W. | Expérience générale |
Évaluation :

This is the second time I have rented from this group and I would rent a third time in a heartbeat.

DARRELL B. | Expérience générale |
Évaluation :

I moved to another storage facility. No other comments.

EVELYN B. | Expérience générale |
Évaluation :

Very satisfied with the service. Mary & Eric Herron are so professional & I have recommended this U-Haul location to many friends & acquaintances. The site is clean & secure.

DAWN M.
Évaluation :

Thank you

Gillian D. | Expérience générale |
Évaluation :

The staff were very helpfull. It was a maze at first but I got used to it.

evelyn B.
Évaluation :

Le client n'a pas laissé de commentaire.

HOLLY S.
Évaluation :

Le client n'a pas laissé de commentaire.

John H. | Expérience générale |
Évaluation :

The staff there was willing to go above and beyond to make sure everything moved smoothly

Richard C. | Premières impressions |
Évaluation :

Very helpful staff and was as knowledgeable as I’ve seen on options available for my needs.

nancy c. | Expérience générale |
Évaluation :

Vood

katherine S.
Évaluation :

Le client n'a pas laissé de commentaire.

Geri S. | Premières impressions |
Évaluation :

Very nice employees, very happy with the services they offered. Smaller storage facility then normal, which is great. More help and customer service really pays off.

pat K.
Évaluation :

Le client n'a pas laissé de commentaire.

Roy S.
Évaluation :

The place I picked up the truck was wonderful, everything else was horrendous and thanks to you customer service reps I will never use you again. This one move cost you five customers and anyone else they share this story with will probably not use uhaul either. We will all use Penske from now on

mark d. | Premières impressions |
Évaluation :

Staff was very helpful

larry h. | Expérience générale |
Évaluation :

These folks are great.

Timothy T.
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah K. | Premières impressions |
Évaluation :

The assistant couldn’t answer any questions we had, he was unsure about how payment is made he did not know how to check us in, and had to call someone by phone to help. Took us to the wrong unit,

miguel v. | Premières impressions |
Évaluation :

Great location with ease of access. High security in place. I would recommend this location without hesitating a minute.

Harry D.
Évaluation :

Being able to get and return the vehicle after hours by using the phone is amazing. It was a very smooth process. Thank you very much.

Mary T.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel G. | Expérience générale |
Évaluation :

Office Staff was always helpful

ANTHONY S. | Expérience générale |
Évaluation :

Customer service is the best

david B.
Évaluation :

Everything was great and customer service was outstanding.

michelle W.
Évaluation :

Mary and Eric were so helpful and friendly too. Will definitely recommend this place not just for renting a moving truck but storage units as well. I like that facility is fenced in which will keep the riff raff out, also I feel safe when I go to our storage unit alone without my husband.

Dawn J.
Évaluation :

The staff was exceptional. I had a very rough move and came into the office in tears. The staff was so kind and helpful. I had incident with my rental truck and they walked me through the claim process. I was very grateful

stephanie b. | Premières impressions |
Évaluation :

This is the second time I've used them and will continue to do so in the future. The service is great and the price is too!

Shnell P. | Premières impressions |
Évaluation :

Representative was extremely pleasant and very professional.

michael C.
Évaluation :

Le client n'a pas laissé de commentaire.

Carl S. | Expérience générale |
Évaluation :

Excellent!

Nabelya S.
Évaluation :

Le client n'a pas laissé de commentaire.

ed G.
Évaluation :

Nothing

ART H. | Expérience générale |
Évaluation :

Friendly and capable staff

anthony V.
Évaluation :

Le client n'a pas laissé de commentaire.

Miguel M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael C. | Expérience générale |
Évaluation :

The only issue was the size of the facility. it was kind of tight maneuvering a 26 ft truck with a 12 foot trailer around the facility.

carl n. | Expérience générale |
Évaluation :

Thank you for all your help!

wanda h. | Expérience générale |
Évaluation :

If I need storage again this will be it. Very nice people very nice place

Aracelis A.
Évaluation :

Le client n'a pas laissé de commentaire.

Ralph C. | Expérience générale |
Évaluation :

The Staff are super nice and friendly .!!

Damien M. | Premières impressions |
Évaluation :

Groundskeeper lied and told the manager i was working on my vehicle when all i did was start it and let it idle a bit. Ended up switching to a 24hr storage that doesnt lie on its patrons.

Robert H. | Expérience générale |
Évaluation :

Back building elevator needs adjustment, does not stop on floor right and door opens slightly then elevator adjusts to floor and door opens,

Alexis W. | Premières impressions |
Évaluation :

Good customer service

wallace O.
Évaluation :

Everyone...Eric and Mary ....so polite and friendly. Wonderful folks that treat you like a good friend, even call you by name...was so total surprised that they remember.

wallace o. | Expérience générale |
Évaluation :

Eric and Mary are truly fine people. They recognize me and call me by name which stands out and makes one feel welcome and just being outstanding friendly people.

Diane W. | Expérience générale |
Évaluation :

Very clean and Well maintained. Secured place and we felt confident leaving our belongings there .

Robert R.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID D. | Expérience générale |
Évaluation :

Emailed receipts are not in a readable format. Simple PDF would work much better.

Cliff L.
Évaluation :

Day of pick up. Had to wsit 10 minutes outside , because door locked. No sigb stating back in 10 minutes. When i returned the truck added gas just below 7/8 tank like when i picked it up. Chsrge me additionsl 20. I woukd have been ok with even 10$. Probably 2$ in gas only. Did not want to argue or go back and get more gas.

Arthur W.
Évaluation :

Le client n'a pas laissé de commentaire.

thomas W.
Évaluation :

Le client n'a pas laissé de commentaire.

Trudy H. | Premières impressions |
Évaluation :

Very nice people friendly

mark P.
Évaluation :

Will never use U-Haul again just lie about the size of their trucks and very rude on the phone when I spoke with the manager they're just out there to make money and rip people off

NAOMI M.
Évaluation :

The service was great

gregory f. | Expérience générale |
Évaluation :

Staff was very kind and accommodating. Facility was kept nice and clean and I felt safe storing my stuff there. Great prices as well! Very pleased with my experience!

JOANNE J. | Expérience générale |
Évaluation :

Thanks

Cyndie S. | Expérience générale |
Évaluation :

From the time I moved in until I left, the staff was friendly and helpful.

Greg B.
Évaluation :

Quick and efficient.

GEORGE T. | Expérience générale |
Évaluation :

The management team is top shelf. Wished I still needed the space!

Robert S.
Évaluation :

Le client n'a pas laissé de commentaire.

carol c. | Expérience générale |
Évaluation :

Nice place to store your stuff. Very well maintained facility. Highly recommend.

patricia S.
Évaluation :

Over the phone correspondence was great but when I got there the wife and husband team was nasty especially the wife. I wanted to dump 2 carts of dead plants, (15 plants) and two small tables I used as plants stand. As soon as I asked permission to use the dumpster she immediately told us that it was full from the landscaping trash. Then I told her that it was not big items that I was dumping it was only pdead plants and two small tables. She repeated that the dumpster was full in a agressive tone. She immediately flew into a rage when I told her that I am a customer and I should have access to the dumpster. I told her that I have used storage facilities before and customers are allowed to throw out small items. She replied"not my dumpster" she then turned to her husband and said "watch me charge he $100.00" if she uses our dumpster or leave her trash in the unit. So I told her that I'm not going to pay $100 just to throw out a few dead plants. Then I went to the dumpster to have a look myself. When I got there, there was a padlock on on the front of it. I did a peek in through the side and could clearly see that the dumpster was not full as they told us, by this time they hurriedly came out of the office towards us by the dumpster screaming. "We told you that our dumpster is full" so I asked what was the $100 for if the dumpster is full. She said that they would have to throw them out by themselves, so I explained to her that we want to do it ourselves. She was still going on in her agressive manner, then then husband shew a little compassion and although he seemed upset too came and assisted us with one of the cart. He only put the cart by the dumpster and she was there again telling him that he shouldn't do it to help us. So i said I'm still not paying $100 to just throw out some Dead plants and two small side tables. Then she said $50.00 , so I ended up paying $50 which I was planning on contacting U-haul to complain and asked for my refund. I think they are a bunch of hustlers, thieves and racists. What a great team of people representing your company. I am sure by thier performance this is not the first time a customer is filing a complaint about them. I really would like my $50.00 refunded to me.

Doyle D.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID H.
Évaluation :

I have not received my invoice at my email address so i have no idea what i was charged.

Kelly M. | Expérience générale |
Évaluation :

Everything was great, didn’t have anything bad to say.

Anita R. | Réservation |
Évaluation :

Spoke to Mary, who showed us the storage room. Nice storage units and well kept. We rented there 4 or 5 years ago and they always keep a well kept facility.

Valerie R. | Réservation |
Évaluation :

The staff is very friendly and the place was very clean.

Tracey L. | Expérience générale |
Évaluation :

A leak - twice. Really!

Todd S. | Expérience générale |
Évaluation :

The staff and owners were a pleasure to work with. The facility is clean and well maintained and is secure.

KATHERINE P. | Expérience générale |
Évaluation :

Wonderful staff, great safe facility..

Ronald H. | Expérience générale |
Évaluation :

This is an excellent storage facility with a great staff and owners. I've used them several times over the years and have never had one bad experience at all. I highly recommend this place.

Harry B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ralph C. | Réservation |
Évaluation :

Very courteous and helpful.

Lauren T. | Expérience générale |
Évaluation :

Awesome experience thank you for taking care of my

SUSAN s. | Réservation |
Évaluation :

I always get great service at this Uhaul location

Ashley B. | Expérience générale |
Évaluation :

No comment

ANTHONY C. | Expérience générale |
Évaluation :

Found every thing they said it would.

Ellen M. | Expérience générale |
Évaluation :

I actually moved out on Sept 7 th. Please let me know if the storage unit across from me finds anything that rolled under their door. One of my boxes broke n personal items fell close to their door.

richard j. | Expérience générale |
Évaluation :

Very helpful staff.

charles k. | Réservation |
Évaluation :

They were nice enough to hold a smaller unit for us since everything we had would fit. I had a locker here before and they go above and beyond to make me happy. If I know someone who needs a locker he

Robert W M. | Réservation |
Évaluation :

Haley, your representative was a pleasure to work with, knowledgeable, efficient and friendly.

EDWARD S. | Expérience générale |
Évaluation :

Great U-Haul facility! Always clean, secure and staff is always friendly.

Amber P. | Expérience générale |
Évaluation :

The office workers extremely friendly and helpful

William F. | Expérience générale |
Évaluation :

Cannot say enough about the staff. Always a pleasure interacting with them. Well done!

Claudia R. | Expérience générale |
Évaluation :

Because the facility closes access at 7pm, I had to leave many household items at my rental house for garbage pickup, because we ran out of time to put them in storage. Never again.

ANNY P. | Expérience générale |
Évaluation :

Excellent facility, great staff. Always felt my belongings secure.

Susan R. | Expérience générale |
Évaluation :

Nice people. Friendly and helpful

Amber P. | Réservation |
Évaluation :

Very friendly and helpful.

Gregory t. | Réservation |
Évaluation :

Very cordial, descriptive and good experience, in making then cancelling a reservation.

MATTHEW D. | Expérience générale |
Évaluation :

Well maintained facility and convenient to my home

Catherine D. | Expérience générale |
Évaluation :

Staff helpful and knowledgeable

DEBORAH R. | Expérience générale |
Évaluation :

Staff is friendly and helpful, the buildings are clean, bug free, cool due to the air conditioning, convenient carts for your use and safe. I went there many times by myself. Thank you.

jeff r. | Expérience générale |
Évaluation :

Eric & Mary run a very professional business....They went out of their way to be helpful and answering questions we had, especially being new to area. ..very clean storage area. .Very Happy

Hal M. | Expérience générale |
Évaluation :

Helpful, friendly staff. Good location.

David E. | Expérience générale |
Évaluation :

This facility and it's owners/operators are outstanding! Pristine facility and the owners offer exemplary service above and beyond expectation! Thank you!

Dennis G. | Expérience générale |
Évaluation :

none

LAREE D. | Expérience générale |
Évaluation :

Very pleased.

Dorothy R. | Expérience générale |
Évaluation :

Eric and Mary are wonderful people and I would highly recommend this U-Haul storage to everyone!

Non reviews have been submitted for this location.

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