So friendly and knowledgeable. Helped us out when we were affected by the hurricane!
ROSE SCustomer Reviews for U-Haul Storage of New Port Richey
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Reserving unit was very easy. Both initial and final front office staff we engaged were friendly, courteous and helpful. The building was in great condition and the unit was clean. We were flooded with Helene and needed more frequent access to the unit. We were also storing both very large items and many small items. Our unit was 3rd story and inconvenient for our needs. We wound up purchasing a used utility trailer, installed a portable AC and keep it in our driveway. If we didn't need so frequent access, our UHaul unit would have fit our needs perfectly for storing household content.
KEVIN B | Expérience généraleEasy to access and safe.
Joyce D | Expérience généraleNever ever had a problem or concern.
GREG S | Expérience généraleNo one there at 330pm. Just parked and walked away….
allan rMary Herron runs a top notch storage facility. Always clean and responsive to customers.
Matthew F | Expérience généraleThe comments above says it all. The management is super nice and helpful.
Marlane C | Premières impressionsI came in with bare feet (no shoes due to storm) obviously upset and overwhelmed. Staff was awesome
Diana L | Premières impressionsExcellent Experience!! Very Friendly and Helpful staff. The owners go out of their way to make the rental process as efficient as possible!
JUAN NVery friendly staff, great location. Je les recommande fortement.
Rhonda B | Expérience généraleWhat made this facility better than any other’s that I have rented, which is many, is the couple that ran it, Eric and Mary. They were the Best!
Darryl A | Expérience généraleThank you. My stay at the storage unit was great! Always clean and fresh smelling when I went in. I also felt very safe while I was there. Merci encore!
Rebecca L | Expérience généraleGreat all around!!!
GERALD L | Expérience généraleService was extremely excellent
CLAUDETTE JRude workers and super sketchy rental policies. Horrible! Never again.
Jason l | Expérience généraleThe worst part is is Katie Prior is not legally allowed on your property due to what she did in Sparta, New Jersey and actually I have the evening illegally back on the streets do to you protecting the wrong Strickland's and the wrong priors I would like you to instate my actual witness security call the police of the occa in Rico and tell them that you have them proper victim that is not a kudrick yet is Ms Lista her imperial Majesty the queen of the United Kingdom in all known realms in which case is missing every scent of her true restitution funding and is once again being picked on for being the gang rape victim that the Queen of England really is out of the house of Wales, Peirpont, and Archeor
Jessica E | Déménagement en ligneWell first you told me that I would have a storage place when I got down here and when I got down here I had a 6x12 trailer and I was put into a 5x10 storage unit and if it wasn't for someone else having a stack it for me I would have never been able to do it because it's too tall and I am disabled and it is going to be hard for me to get it out and then I was told it was $59 a month then when I get here it's $89 a month so yes I was a little disappointed
Debra G | Premières impressionsThe auto transport was too large to navigate the storage lot where I was moving car. It was more for a large SUV than a small Subaru. The trailer itself was 28 feet long and with the length of my Ford F150 King Ranch it made it impossible to maneuver in the lot. Spent 1 hour winching the car onto transport and then another 30 minutes to winch it back off. Had to hire a tow truck to move car. The U Haul equipment and people were great, its was just the wrong fit for the situation. I live in a different city so the online app showed several locations that handle auto transport trailers but there was only 1 that had a trailer onsite unless i wanted to drive an additional 32 miles for one in the next town..
Jerry CThanks
MARIA H | Expérience généraleMary was awesome, she made it an easy experience!
Matthew T | Premières impressionsUnit on second floor, B269, water leaked from above ruining over $4000 worth of my property. Sadly some of those items were inherited and of great value to me that I can not put a monetary value on. When I rented a unit 3 years ago, with a price increase of 4 times over that time period, I did not expect to remove my property and find mold covered items and wood curio cabinets ruined from water damage. Clearly the mechanical unit located on the 3rd floor above mine leaked at some point. As that had to have been repaired and taken care of I would have expected a personal phone call or email informing of the concern and given me the opportunity to come check on my unit. That didn't occur and therefore my items are ruined. I think better customer services could have been granted and although never a call you want to make to a customer we should have been informed.
nancy s | Expérience généraleQuick convenient and same proximity as our house.
john cThey were amazing. They made a tiring experience much better
ronald r | Expérience généraleThe staff are wonderful, helpful when need. We wish we could have keep them but we are moving away from Port Richey.
Andrew J | Expérience généraleClean and convenient facility. Friendly and Helpful staff. BUT "bait and switch pricing". Hit me with a price increase before the ink was hardly dry on the original agreement.
PAUL B | Expérience généraleI gave this rating not because of the rep because she really helped me but the person on the phone whoever took my order did not do a good job for example I asked for a 10 x 15 she gave me a 5 x 7 I explained to her that I had a two bedroom apartment and thank God that the place had one on the second floor at 10 x 15 or else I would be at a look And not being able to put my things away reason is because I asked the girl on the phone that I wanted to give my U-Haul truck there and I wanted to get storage in the same place and I had to drive down the road to turn in the U-Haul truck, which that’s not what I wanted to do so your customer service over the phone But the lady that saw me she did a great job
Jeanette J | Premières impressions1/2 of the husband wife manager team lets her privilege get in the way. If her husbands vehicle is parked in her little garage she takes it out on customers.
STEPHEN E | Expérience généraleVery friendly staff, went above and beyond to meet needs. Excellent service would highly recommend
Tanya R | Expérience généraleGreat job
Jerzy WDiana was most informative and helpful! An asset to your company, for sure!
Rebecca L | Premières impressionsThey are very lovely and hospitable. It is very clean. Thank you
olga k | Expérience généraleThis U-HAUL facility was excellent. The staff was always available to help and were friendly. The storage units were always clean and accessible. I highly recommend this storage facility.
ANA S | Expérience généraleMy email took me to the wrong address. Called the main number the self check out link was not available. Mary updated me to the building where she is that has an elevator vs stairs.
Roberta W | Premières impressionsOwners are extremely kind and friendly... Accommodating family Owners....
KYLE K | Premières impressionsVery helpful. Always kind and polite.
elizabeth m | Expérience généraleExcellent temperature and pretty easy to acces the storage trough elevators, doors with the car., My clothes were smelling fresh and clean and everything good
ELSA S | Expérience généraleThis location happened very nice people working there. Very informative, they listen to my concerns. Very pleasant business and I got a new truck to drive!
Darrin NGreat customer service everyone is very helpful and cordial
LINDA S | Expérience généraleGreat experience. Very friendly and helpful staff.
PAUL B | Premières impressionsVery friendly help and easy process to move in
Robert K | Premières impressionsVery happy with the overall experience.
Robert KVery good
Herica SDixie was very nice and helpful
james a | Expérience généraleMary is Fantastic!
STEPHEN E | Premières impressionsGreat customer service and great running u haul
Rita AThe owners were amazing!!!
TIMOTHY O | Expérience généraleI rented a parking space for several months. Overall there were no problems. My only complaint is that the monthly rate was raised during my rental period. For a parking space, a slab of concrete. I fail to see the reason for why this occurred.
JOHN R | Expérience généraleThe management team there were very very good. Good job
MAX P | Expérience généraleEverything was great customers were friendly knowledgeable
Steven NExcellence at its best. Great Service
Jose RMary and Dixie were both very helpful. Mary went above and beyond.
Barbara H | Premières impressionsVery friendly service. Easy app. The unit needs a light bulb. Merci
Evelyn E | Expérience généraleexcellent
patricia c | Déménagement en ligneThe staff is very helpful and very friendly. I appreciate you.
John W | Expérience généraleWhen I called U-Haul I spoke to Nicholie the most sympathetic person I've spoken to in a while and she told me due to us getting hit by hurricane Idalia I can get the first month for free, but then when I went to the location that nicholie told me there's vacant storages which is 6118 us 19 n npr,Fl 34652 Eric Herron and mary Herron told me that location is not nichloie to basically be stuck with paying the first month, there so inhuman and unsympathetic or helpful I couldn't believe that U-Haul had such management, then later at night after a long exhausting day they began to rush me and other renters in such a rude way it was almost unbelievable! But it took a lot to get just only what I was told I was going to get!
BENILDA V | Premières impressionsThe couple at this location were very efficient and friendly. They helped me locate an appliance dolly at another Uhaul which I desperately needed to facilitate my move. Merci!
Steve MI try to use this U-Haul location each time because they are very kind and friendly. The customer service I receive here is fantastic. I never have any sort of issues with their vehicles or equipment, and always have what is needed in stock. I recommend this location each time someone inquires about U-Haul. I thank them for such great service.
Dean LThe gm was rude accusive insinuating that I'm homeless this lady said she was going to cut off the lock on my bike and throw if in the dumpster because I had it there overnight locked up to a light pole just one time it was there she was very rude and unfriendly I wouldn't never store there again
Jeffery T | Expérience généraleVery friendly and competent.
Douglas S | Premières impressionsLovely I'll do it again
leandro s | Expérience généraleThank you. Great facility to store your personal items. I would highly recommend.
Karie M | Expérience généraleAlways Helpful !!!
WALTER C | Premières impressionsThe owners are very friendly and helpful!!
TIMOTHY O | Premières impressionsAll looked fine to me. Thanks, Bon
robert nNicole eas very polite and helpful. I was in new storage unit very quickly with all questions answered well!
Braden K | Expérience généraleTotally professional, helpful, and friendly!
GEORGE T | Expérience généraleStaff at this location are the best! Very polite, helpful, friendly and kind. Thank you for making my stay here fabulous!
DEBORAH L | Expérience généraleCourteous and always helpful
Douglas W | Expérience généraleStaff was very helpful in finding us the right storage solution in a crunch
KRISTEN M | Premières impressionsThe staff there is fabulous. Will tell others
donna s | Expérience généraleBeen my daughter and I are both disabled and require alot of help to move things it would be better if the access hours were 24 hrs like most locations but the staff is awesome at this location. The staff is helpful and try to accommodate tenants as much as possible they are awesome in professionalism, attitude, customer care and satisfaction and they also try to resolve issues as quick as possible as the issues arise. This location has a great team and are an absolute pleasure to do business with. Unlike other locations.
Lorianne R | Premières impressionsOverall great storage experience from this U-Haul facility
Carly S | Expérience généraleKeep up the great work
Kenneth S | Expérience généraleI really like this location
Steve H | Premières impressionsWhen I close my account I didn't get any paperwork and I said Don't I supposed to get something that I closed Out some paperwork or something And she said no And a week later I come to find out it was still open it was never closed my account I had an automatic withdraw And it was still open that is not acceptable
jess w | Expérience généraleAlways great!
edward t | Premières impressionsConvenient location, very clean.
valerie m | Premières impressionsWas a great couple of folks that checked me in and showed the space. Very happy with experience so far
terry b | Premières impressionsThis uhaul location was a pleasure. The staff was absolutely great. Overall great experience with this location
Lorianne R | Expérience généraleThe staff here are polite and attentive. What a great experience. Thank you for making it simple and easy.
Chris PThe manager was very helpful, and the truck was useful for our needs (transporting a heavy washer and dryer). They made a suggestion for the best way to secure them, which worked perfectly.
Faith EThe facility was safe,?well lit and clean. I would defiantly rent from this facility again if I need storage again.
Susan S | Expérience généraleInside the storage unit wasn't lit up too good
Cynthia S | Expérience généraleThe temperature didn't seem to be working
theresa s | Premières impressionsYour staff barely wanted to do their job. I had to ask her to give me a map to my unit, why? Also, the card machine didn't work, that was inconvenient. Do better!
Antonia S | Premières impressionsEasy, trouble-free storage and access to unit.
Bryan K | Expérience généraleThe facility was always clean and the staff were very friendly and helpful.
RAE H | Expérience généraleOverall, it was a great rental.
Jean EThe overall experience was excellent! Would love to recommend it to others!
Paragon C | Expérience généraleEverything has been excellent at this location. Easy access, clean, safe etc. Great customer service by the local team!
Todd T | Expérience généraleThe attendant was very helpful in answering all of my questions and taking me to show me three different available units to choose from. He did an excellent job for me
Jason K | Premières impressionsNice people and clean facility. Would definitely recommend.
tamara d | Expérience généraleVery nice people
BRAD M | Premières impressionsWould like to access the storage unit 24 hrs a day. When you have access gate and security the unit holder should have 24hr access. Life is not always convenient, and access to unit needed. The unit holder is given access with the code and you know who is accessing due to cameras and code used. Otherwise I was happy, 24 hour access was biggest issue.
Brenda W | Expérience généraleWorkers were professional and they completed the job in no time.
CALVIN C | Premières impressionsGreat place, good price
Barry L | Expérience généraleYou 2 are absolutely great.
Kimber d | Expérience généraleThe couple that run U-Haul in this location are the Greatest. They are very professional and friendly. I will tell any and everyone who asks, that this is the place to rent a storage unit and/or truck. They are wonderful people! I'm a happy customer.
KIMBER DThe man behind the counter was extremely nice ,knowledgeable professional, courteous and friendly. Because of his personality I will always recommend that storage place to all. Merci
Vincent D | Expérience généraleExcellent service à la clientèle. Will us this place again if needed.
Warner EExcelente
Carlos R | Déménagement en ligneStaff was very professional, friendly and answered all my questions. The office was immaculate. Will recommend
Vincent D | Premières impressionsFriendly. Buildings very clean. Good place.
Lexi K | Expérience généraleThe move in process was extremely easy. Thank you for making it that way.
Susan S | Déménagement en ligneThere was nothing I would change about the experience. Very Helpful Great Personality of both Ladies I talked with today. Very Professionally ran operation
Ron BComputer system slow
John MI have nothing but EXCELLENT service at this location!
Lisa AI understand that maintaining roadways of asphalt,or concrete are difficult to keep up with. But every time I pulled or pushed the cart to the rental van the wheels would get caught in the cracks and my items would fall off the cart. Also the elevators are slow to respond.
Richard I | Expérience généraleVery clean unit, after 2 years of storage my belongings were in pristine condition. Very friendly and helpful staff.
Millie B