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Anthony RCustomer Reviews for U-Haul Storage of North Dorchester
Testimonials From Recent Customers
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A/C in truck did not work properly. Moving on a hot day and having no A/C was not an enjoyable experience. I notified dealer of the issue. This location has been great to deal with. Just recently moved and have used them a few times. Always friendly and helpful.
David BUp date credit card payments systems
QUINCY SThe General Manager was super sweet, She answered all my questions I had about the installation. They even completed the installation very quickly! Was very impressed! Definitely would use them again, even though it's a good ways away from my house. Excellent customer service!
Charity CNew employee that actually want to work and have better knowledge about the job
kendra mThe general manager went over and above to mae process easy!
Bev D | Premières impressionsToo many rent hikes
WAYNE B | Expérience généraleEntered experience was great! Britany and the entire staff at the Dorchester U-Hual were AWESOME!! Would use them again in a second!
Blaine PNothing everyone is very helpful and sincere. I appreciate all their help…..
Janna SAucun
AARON BBethany was super helpful and attentive. The facility is great, still like new. Happy to have picked this place to store my belongings.
Michael B | Online Move InThey were awesome
Cheryl CRien
Donald TBethany and her team are awesome.
RICHARD G | Premières impressionsThey are number one in customer service.
Rich GEasy to use online reservations. Easy access to unit.
William C | Online Move InHonestly I am moving into it Saturday April 6 th 2024
CHERYL C | Online Move InOffer a refund if rental is not utilized and returned within 30 minutes. Be certain that request are honored. I ask for truck rental and storage at same unit, however, they were scheduled at 2 different sites approx.15 miles apart.
Lorine WThe process went very smooth and this location employees was very knowledgeable about there services.I would definitely rent from Uhaul again.
Pierre FCorrection, I moved out on March 12, 2024. Not March 22, 2024
HERMINE H | Expérience généraleI had a great experience with my location. I was just disappointed with the fact that I had to change my location. My original location did not have the truck that I requested at the last minute so I had to change locations. Which is not their fault. I don't fault them for that. I just wish I would have been given some sort of discount for the inconvenience.
Chanele SEverything went great I didn't see anything that needed to be changed from my experience
voston wGreat location
Randy NHad a storage unit with you guys for almost four and a half years y'all kept going up on your rate so that's why I terminated my storage unit with you guys
Jeffrey l | Expérience généraleEverythig was good
Fabian BEasy drop off & friendly staff. Looked like they had a large selection of rentals.
David MBethany was very helpful and kind!
KRYSTAL N | Expérience généraleEasy to make reservations. Easy pick up. Polite staff. Good equipment.
William HEverything arrived on time. Boxes even arrived at final uhaul destination early and not one thing was broken and all 5 of our boxes were packed floor to ceiling. Best deal out there for moving.
Neil BRental was smooth and problem free.
Kenneth WThe girl at the desk was a killer! She got us hooked up and ready before I could even get my hitch on!
Andrew VGirl that works at the desk is insanely rude to the customers and other employees. Yelled at her co-worker right in front of us and then proceeded to get snippy with us about our online rental. Truck was okay, burning oil and looked like it had been in a few wrecks.
Denver LGreat people. East service
Alexander VThe Uhaul experience in Illinois was great. The South Carolina experience was poor to worse than poor. I had a scheduled pick up for Saturday. March 2, 2024. I started calling on Friday, March 1 to get information on what time my containers would be delivered. Nobody could tell me the time. I was given answers from scheduling person comes in at 5 to delivery has been rescheduled to Monday to no drivers to Bethany telling me I could pick them up. I finally was connected to Miss Lakia. A G-d send. She coordinated with Ateam movers and was prepared to drive in from Savannah to pick up container. Miss Kakia deserves praise and a raise. She understands customer service and true problem solving: a skill your customer service people lack. Thank you Miss Lakia. I am forever grateful to you.
Miriam JGreat experience
Robert MOUTSTANDING customer service from Bethany and Mark
MIKE EGreat Uhaul center. The young man that hooked the trailer to my truck was so polite and efficient ! A good employee for sure
JOE BStaff was exceptional and friendly. Awesome customer service.
Marci TThanks for convience
Kena M | Expérience généraleEXCELLENT Service, we drove 1 hour to this location and they did not disappoint thank you
kathy hBeverly and her team are awesome. They are friendly and customer service oriented. Focused on building relationships and helping the customer.
Rich GCustomer service horrible never coming back even the Gm Isabella was rude as ever
MELISSA MGreat customer service at counter. However need to make sure there is not standing water in the box. I had to clean/dry out before loading. I would expect a refund for my time I was delayed cleaning.
Michael CEasiest process ever!!!
Brittany DExcellente expérience
John HEverything went great. No changes required.
Bryon SVery professional and a nice location.
Bobby LFriendly and courteous staff, very helpful prompt service.
Michael CStaff was great!
troy lOur truck was not ready day/time guaranteed. Had to pay movers compensation for driving to our location. Manager of Uhaul did deduct a day rate for the inconvenience. If there is an early morning pickup, recommend calling the person that is currently renting the truck to be sure they will be returning the truck by that 0800 deadline.
Annette CWe wanted the boxes to deliver but the truck broke down so it was delivered the next day. Uhaul did a good job reaching out to let us know
Thomas BThe person that helped us was wonderful. Thanks for a smooth transition.
ANGELA G | Premières impressionsThe staff was friendly and efficient.
James CI was impressed with the u-box service and would definitely recommend it. They provide plenty of furniture pads. The delivery was on schedule, and everything arrived intact.
Christian ENothing to add.
kat bOnly issue I had was renters at times used all the carts to move in and out. I had to get my own dolly.
MARK I | Expérience généraleI've been coming to this Location for 20 years plus. Each time I've rented a Truck it's was awesome. Yes This is my Favorite Spot to rent a Truck and I will not go anywhere else. 100 % Stars
zelda CNothing at this time
ANTHONY Y | Expérience généraleGreat customer service and the attendant was very efficient!! I’ll definitely use them again in the future
Tim SStarted the installation hitch process before the scheduled time. Love that they are super prompt! Merci.
elizabeth rCustomer service at this location is below par. I have used this location several times in the past without any problems. This current team needs training.
CLARENCE SWonder,helpful and friendly employees.would definitely use them and recommend them to anyone.
BETTY JIn and out in less than 20 minutes. Awesome
WILLIAM P | Premières impressionsVehicle was dirty, beat up, smelled of cigarettes and had noticed it only had 3/4 a tank when I had already drove off
Antonio GThere was no one at the Desk I waited for awhile no bell no buzzer had go to next side to get someone to come over and assist me
Ramsay BCustomer service was great! The van itself was clean however it had an odor that was strong and air freshener did not help.
Ramona ENothing, keep everything the same
HERMINE HS.O.
LUDOVINA SEric was amazing upon my return of the trailer. Great customer service!
REGINALD GAn employee whose name was Michol (sp?) assisted me on my moving day. He went above and beyond in providing me with the best service I could have.
GWENDOLYN G | Expérience généraleThis U-Haul facility is the best I've ever seen. All of the staff was extremely helpful. The facility was clean every time I visited and the trucks and trailers were always in great condition. Will definitely recommend to anybody needing your services.
Glenn S | Expérience généraleI would've given you an excellent rating until I found out that you only had one elevator. When the elevator went out of service, and the only other option was to walk 3 flights of steps to get my stuff, I was a bit disappointed.
David L | Expérience généraleAll of the staff member were very polite and helpful!
ERIC J | Expérience généraleBethany is amazing! She has a youthful personality, friendly ,and knowledgeable! The others in the team are courteous and friendly and seem to enjoy their job! This is the only location I utilize for rentals!
Tracey M | Expérience généraleWe had an incident with our lock in which we didn't damage but it's ok but either way was always very rude when assistance was needed. Training should definitely be required when serving customers.
Deandrea B | Expérience généralealways great people - in person or over the phone. This time I avoided using the app, which made it so LESS stressful. I always have at least one issue when suing the app.
Ralph S | Expérience généraleHelpful staff. Easy access to storage
MARK I | Online Move InPeople didn't know what they were doing and attempted to over charged me
John S | Premières impressionsI am very pleased with my Uhaul storage experience at the store across from Bosh. I used the storage near 526 and had a GodAweful Experience. That place is a dump and the management was horrible. Whenever I need a rental or a storage unit again it's the store across from Bosh that I will use. My overall customer experience was amazing and that young lady Isabella is very well fit for her job.
Annabelle A | Expérience généraleKeep up the good work , Job Well Done. An Thinks Again.
Willis M | Expérience généraleBethany is awesome!
Charles S | Expérience généraleBest U-Haul facility ever
Ryan C | Expérience généraleThanks your hospitality!!! Smooches
SHENEATHIA D | Expérience généraleI rated it poor because my locks were taken off and replaced with someone else's locks there's no telling if my things are stolen are not. I can see if they put another lock on the storage since I am due for payment but to just cut off my locks and have them replaced is crazy to me.
Ashley F | Premières impressionsStaff is very helpful and friendly.
joseph T | Premières impressionsThe only issue was the bathroom in the office was in bad shape other then that everything else was great
Trusty B | Expérience généraleBethany was very helpful and friendly! Will always use her location for all my uhaul needs!
SONJA L | Online Move InChoose the facility site unseen and was immediately disappointed at how old and unkept it was in person compared to pictures. Trash, dirt, and furniture frequently littered the outside of units. After less than two mouth we found signs of droppings within unit so immediately moved to a newer more secure storage facilty which cost additional time and money. Also found the storage unit area not easily accessibe since you had to step outside vehicle to punch in code or swipe card to gain entry into gate.
Joy C | Expérience généraleBethany was very knowledgeable and extremely helpful. What a great facility manager. I would highly recommend this facility.
Gregory S | Premières impressionsunit leaked and caused water damage and mildew to accumulate along the bottom edge of several items touching the floor along the back of the unit. no recourse offered by management. at some point, the door was bent inward by someone else (probably by backing into it), thus making it very difficult to open.
trenton Q | Expérience généraleThe climate controlled price for storage was reasonable and I was there for 5 months and they did not increase their rates. The staff is always super nice and there if you need them and the premises are well kept and clean. No complaints about this facility at all. Great experience with them!
Tracy M | Expérience généraleSingle staff person was professional, patient, and very knowledgeable! Although she was the only one on duty, she had an awesome attitude which made everyone waiting feel like we were appreciated.
robbie r | Premières impressionsThe staff here was absolutely amazing and very helpful.The facility was always clean and well kept.I would rent here again in the future
Slyvester H | Expérience généraleI made reservations for a truck and 10x15 storage unit 4 days prior to my date. The man at the desk told me I had to put a card in file to reserve. I asked him did I need to pay now he said no you will pay when you pick the truck up. On the day of my reservations after my arrival I was told they didn't have any more of the sizes that I made reservations for. The gut working front desk wasn't knowledgeable about a lot nor helpful. The general manager was a little more helpful and apologized.
Collada M | Premières impressionsHappy with your facility
HENRY S | Premières impressionsThe young lady that helped me at the facility was amazing ! I'm sure She needs a raise! :)
Emily K | Online Move InThe facility is great and well managed. Thanks!
Jeremy N | Expérience généraleI thought by putting my furniture in there it would be safe. But when I went to get it out it was completely destroyed. I put in a claim but I lost a lot of items that meant a lot to me. I pay way to much each month to have nothing left. I would NEVER USE THEM AGAIN.
BARABARA A | Expérience généraleThe service by uhaul was excellent. However, the constant reminders to leave a review was undesirable. I would suggest allowing individuals to unsubscribe in the future.
MICHELLE C | Expérience généraleThere were 2 hard working young ladies working that day. They were very professional, polite helpful and knowledgeable about what they were doing. YOU GO GIRLS!!!! KEEP UP THE GOOD WORK.
Olga R | Premières impressionsThere was a bit of a mix up when I returned the truck,but the staff worked quickly and as a team to resolve the matter.It was greatly appreciated
Slyvester H | Premières impressionsNothing at this time
ANTHONY Y | Premières impressionsStaff was nice and friendly but there was a rodent issue with those outside units. I had throw away alot of my families stored belongings including a couple of mattresses for our beds do to Rats destroying it.
JERMAINE G | Expérience généraleThank you for every thing
MARCIA B | Expérience généraleVery clean and comfortable storage units. If and when I have to move Im definitely renting at this location again.
Antonyo T | Expérience généraleMy unit was not a climate control. However I didn't expect an overwhelming intrusion of rodents and pine dirt dust and debris . I complained about the amount of pine dirt etc that was getting in the unit they claimed replaced . And the Rats Drippin OMG we're big and disgusting. The rat ate through clothes boxes and chipped furniture etc
Juvonda J | Expérience généraleAlways there to answer my questions and help me through my moving transition.
Velma D | Expérience généraleThe two people working at the facility could not have been more helpful. It was a great experience
JOHN P | Online Move InStore manager was great very helpful .
John R | Premières impressionsI didn't get the 7nit I rented. Then I had to wait 30 days for a refund.
Toya H | Online Move InVery nice and clean facility.
Jeremy N | Online Move InThe milage the computer calculations were off
Kena M | Premières impressionsEveryone one from Bethany on down were friendly and helpful!
steven p | Expérience généraleI'm very happy that I chose your U-Haul in North Charleston. Everybody was very helpful and I'm so happy thank you for being so helpful.
Frances D | Expérience généraleBethany was so helpful and informative. And fast! The whole process was fast and efficient. Made that part of my moving stress free!
LATOYA J | Online Move InThe process was easy. Made moving my things very easy to do for it being my first time.
PARIS C | Premières impressionsIsabella helped us and she was very much helpful.
Velma D | Premières impressionsThe general manager, Brittany is a gem! Top notch, pleasant, competent, and professional.
steven p | Premières impressionsThe staff was professional and accommodating
Lee M | Premières impressionsAll of my stuff ended up molding and nasty
Monet C | Expérience généraleMy unit had hoes where water got in
KEITH B | Expérience généraleI'm so happy to be here. I feel like it's a one stop shop. It has everything I need even a loading dock!
Joy C | Premières impressionsMy entire experience with this facility was great.
David B | Expérience généraleWell maintained facility Workers are pleasant and helpful. They clearly seem to appreciate working for uhaul
Michael E | Expérience généraleMy furniture, clothes, shoes, curtains beddings, appliances, books and pictures were damaged while in the storage container. When I inquired of the staff for instructions of how to handle the claims they were not much help and now I'm finding out that the instructions Bethany and another male staff to take pictures and throw away the damaged clothes and other items may not be right and may cause me not to be able to recuperate a great deal of my loss. No I won't send my worst enemy to the place where my stuff was damaged, the unit was overrun by spiders and spider web and the staff are not knowledgeable of every process…worst of all when I asked about my contract number so I could do the claim form, they put me on hold and never came back…thankfully the number was on a message correspondence I received from them
Octavia M | Expérience généraleThis was my first experience and I must say it was not expecting to pay over $100! Wow times has changed along with the economy I guess. Nonetheless the service was great! I will be doing business with you again in the future. Thx
Lenora B | Expérience généraleEmployee's gave outstanding service. Very professional, friendly and giave information upon request while there. Thanks for the kind services!
Yvonne J | Premières impressionsBethany is very professional and helpful
DEBORAH C | Premières impressionsVery helpful. Even when I change dates. They accommodate for me. Thanks U-Haul for all you have done for me.
Nora S | Premières impressionsFriendly and helpful staff. Clean and easy access with smooth moving carts. One aspect I noticed is wide hallways to navigate to you storage unit.
MARK I | Premières impressionsEasy, no problem moving in
MATTHEW P | Premières impressionsI will always use U-Haul for my moving and storage.
MARY G | Expérience généraleExcellent service à la clientèle
Aja S | Premières impressionsStaff was very friendly and helpful.
Kent B | Expérience généraleGreat service and welcoming staff
Erica S | Premières impressionsOnline it stated this was climate control and had a gate. Once arriving at storage facility, there was no gate nor any climate control storage available. Will be moving to a new location soon.
Adam H | Premières impressionsThe facility was outstanding.
WILLIAM M | Expérience généraleDue to construction and expansion the access controls were not in place for some time. Nothing negative occurred to my unit, but just not a secured site. I also had some minor water intrusion at one point during my use.
Richard O | Expérience généraleWill be a great facility once construction is complete.
Melvin R | Expérience généraleI rented a 26' truck from this facility and verified the day before that the reservation was active. When I arrived the day of my move, the staff could only offer a 20' truck. While inconvenient, Bethany authorized a discount for the additional trips I was required to make as a result of not having the needed vehicle.
jeri J | Expérience généraleThe entrance and exit is congested by uhauls that could be moved to a big empty lot beside the facility. You have to wait a waste gas while trying to enter because some else is trying to exit. The are uhauls stored in the driving space in the storage area. I rented a 26 foot truck and had maneuver around them I also had to go out on the main road and come back into the storage area because the entrance was blocked. So the gas I had just put in for the return was being wasted because of the inconvenience. I want be putting in any more gas and I don't expect to be charged and I expect a full return of my deposit. I will be calling the corporate office with a serious complaint because from the start they messed up my reservation. Calls are recorded for quality and I'm always very specific. Your staff in person are so involved with their cell phones and can't pay better attention to the customer in front of them and I'm certain the same thing is going on with the phone conversation and this is why orders are not taken properly. For me this is not the first time.
Thomasina T | Premières impressionsI would come back always and tell my family to check you out.I’m very happy 😊 I Mrs smalls
synovia s | Premières impressionsNot happy about receiving late notices when I have cleaned out the unit..But the office people are doing a great job of helping when they can..
BARBARA C | Expérience généraleUHaul pushed my drop-off date a few days due to the hurricane. They neglected to also push my storage reservation, and I was informed by Andrew McCain that I had no reservation, and that I was supposed to be at the UHaul at 4788 Dorcester Road. He was confused, as that is where I was supposed to drop off my trailer the following morning at 7 AM. Mr. McCain could not tell me if any units were available, and I had to call the main UHaul number, make a new reservation, and only then would Mr. McCain set me up in the system. He was very quiet and seemed very confused for most of our interaction. I had been informed by UHaul that I had access to my unit until 10 PM, but Mr. McCain informed me that my access was shut off at 5:00 PM due to construction. This was at 4:35 PM. I asked if I could unload my trailer, and he coldly said "I can't allow you to do that, sir." Seeing as my access to my unit would be limited to office hours for the indeterminate future, I said "You know what? Cancel my reservation." He said "Okay, you can go sir." I called UHaul again and made a reservation at another storage location, and when I went there the next day, they had no record of a reservation. So I went to CubeSmart. A free month of storage with UHaul is not worth the hassel.
DAVID P | Expérience généraleThe U Haul personnel was friendly and helpful, also access to storage was adequate.
First D | Expérience généraleI told to clean my unit before I leave but they didn't provide nowhere to put your garbage and any furniture, etc that you don't want. So l stacked and put the trash in trash bags and got a called the next day saying I will be charged $200 because the picked up the items I left stacked. I told them you didn't have a dumpster to put it into. And they hang up on me
Darryl F | Expérience généraleI had a reservation to pick up a u box and they didn't have one available. I want my 50!!!
Jaffar G | Expérience généraleHelpful staff, clean easy access storage. Thanks!
James B | Expérience généraleGreat to deal with! The manager Bethany knows her stuff and oversees that her employees do too! The team provides excellent service
TIFFANY P | Expérience généraleVery friendly and helpful
sandra h | Premières impressionsCustomer service was great got me a deal on truck but still very expensive only complaint
chad D | Premières impressionsBethany was great and very helpful even though she had an irate customer before she waiting on me she handled them with respect and helped them but they just didn't want to hear it she handled it very well
Tina R | Premières impressionsThere was an issue in communication…that could possibly affect finances. When it was brought to the managers attention… she handled it professionally and proficiently…and with a smile. She extended apologies. I am grateful for the interaction.
MONIQUE G | Expérience généraleOnly problem. I never got a code to enter into the storage area. Had to wait until office was open to get them to buzz me in...
LaMarcus H | Expérience généraleBethany was very helpful and professional. She came out to show where to park rentals and answered all questions. She had my request for storage ready and I was done very quickly. A+ customer service. I will be back when my new place is ready to move into. Thank you, Tom from MN
THOMAS G | Premières impressionsAll of my stuff was ruined. Everything was water damaged. Worst place I've ever had storage anywhere
Kristen C | Expérience généraleThink for everything you have done for me
clyde w | Expérience généraleGreat service.
BOSTON F | Expérience généraleBeth was a great help
Joseph D | Expérience généraleBethany was so friendly and nice she went above and beyond to help me get my storage needs met. She is a big asset to this company and a star when it comes to customer service.
Jonathan D | Expérience généraleBethany Phillips is outstanding employee she has a great attitude and is very friendly. She was a breath of fresh air on a busy and hard day of moving.
Jonathan D | Premières impressionsBethany was extremely helpful and kind. She will be successful at whatever she decides to do.
Timothy M | Expérience généraleGreat overall moving experience.
Gary K | Online Move InAnother great visit with the U-Haul team at 8222 Dorchester Rd
GREG C | Expérience généraleLock was not in unit I had to go back and pick it up but other than that it was great
Gloria B | Online Move InThe entire U Haul team, and especially the manager Bethany, were great and extremely accommodating and willing to assist with all of my moving needs. I believe that is extremely important to those that are either moving long distance, like me and my family from Michigan to the Charleston SC area, around 1000 miles, or even short distance because your personal belongings are important.
GREG C | Expérience généraleThe entire U Haul team, and especially the manager Bethany, were great and extremely accommodating and willing to assist with all of my moving needs. I believe that is extremely important to those that are either moving long distance, like me and my family from Michigan to the Charleston SC area, around 1000 miles, or even short distance because your personal belongings are important.
GREG C | Premières impressionsWe need to find a way to to control dust
Wanda G | Expérience généraleChris took great care of us. We had actually arranged to drop off our trailer and rented a 10x10 storage locker at the other Dorchester UHaul location but on arrival they did not have storage facility available so they referred us to this location. I believe that UHaul Corp. needs to update their computer system so that online reservations match real time availability of units. Despite the set back, Chris did a good job.
Rod H | Premières impressionsGreat Customer Service
Davina S | Premières impressionsI can't say enough good things about the service I received from the general manager Bethany. Aftera long, stressful day of driving she was courteous to let us leave the truck there while we unhitch our car and go to our hotel and come back the next day to unload into storage and return everything. That was a life saver. Merci.
Delvin G | Premières impressionsSomeone needs to call me I was assured I would be notified before an auction and I was not my number 843-607-2704 my understanding is the manager has left the location just after my unit was sold and I’m wondering if she had something to do with it being she was a part of it being the U-Haul truck when I was taken From Hanahan because of an incident that happened in the truck got shut up I would appreciate it if someone would call me or do I need to go ahead and contact a lawyer thank you
Ronald D | Expérience généraleThank you again for saving us the drive to the other location, and waiting for us to get gas!
Michael A | Premières impressionsGreat customer service and help at all time I need it
MARITZA C | Expérience généralesorry I know prices in the Charleston area are insane , not of your fault but too exspensive
TORTORELLA M | Expérience généraleIt was ok, they don't follow policy. I will not have my things here again if I had to decide on another storage. Front desk is rude.
Kiara J | Expérience généraleBrittany who I guess is one of the general managers was rude and getting smart making slick remarks. Very unprofessional. It was clear she had no idea what she was doing!!! Will never recommend her place of business to anybody. She needs to be fired.
Carl G | Expérience généralewould of been nice to drop truck there & not drive 5 miles down the road to drop off at another location.
REX J | Premières impressionsMajor issue, my unit was emptied out saturday the 31st, i was out of town and tried calling and never got thru so I sent 2 emails, I saw Monday where november payment was deducted from my bank account I went straight to the office and tried to resolve this but was told I was supposed to turn in my access card, this is the 3rd time renting from this facility and never had to turn in these cards after leaving, I asked to have the charge reversed or give me a new card and I will use the unit for the rest of yhe month, I was told by the "manager"{who needs some serious customer service training}she would have to call her manager, I went by today and was once again told by this person that she would have to call corporate so I told her lets call but she was busy, so now I have paid for a unit that I cannot use and this is 100 % un-acceptable and need this issue resolved, there seems to be a continuing change of "management" and this person needs training, my phone no is 843-345-3654, I need an answer
David J | Expérience généraleThe staff was super helpful and friendly.
counstell d | Premières impressionsFacility WAS suitable for my needs ( I am a contractor and used it as a place to store equipment and supplies). It is no longer a value to me. I started about 15 years ago under Stars & Stripes and over the years saw no changes in the product/service I received. I did, however, see a price increase of over 65 %. Have a great day.
THOMPSON E | Expérience généraleI tried to call, was put on hold for 30 minutes. NO ONE EVER ANSWERED!!! Staff is rude. I was very sick with the corona virus and missed making my payment. I was told they would void my late fee. Then I find out you have two late fees. Only one was voided. Prices are ridiculously HIGH!!!!!! I will never get a storage unit with u-haul again. I will tell anyone asking about u-haul not to either.
Darlene D | Expérience généraleThank you for helping me in a time of need! You were there...
Michael W | Expérience généraleVery nice manager and staff!! 5 star!!
Luis C | Expérience généraleWe had our storage unit for 10 years and really had no issues until the past year. The management decided to allow storage of RVs, cars, and trailers onsite. This decision made it dangerous for a tenant to access their unit due to the fact that they would have to park in the roadway while onsite. I found it very frustrating when there was limited access to the building that our storage unit was located in. U-Haul should not allow this practice until such time that have the room to safely do so.
PAUL S | Expérience généraleSee my Google review!
BRIAN B | Expérience généraleI'll always do business with Uhaul. I'm a customer for life. Thank You for such wonderful experience!!!!
Shanequa S | Expérience généraleExtremely courteous, sincerely welcoming staff. Exceptionally clean bathroom, 24- hour access, and Wifi access distinguish this facility from most others in delivering a more complete & productive user experience.
David p | Expérience généraleThe workers have bad attitudes with your customers. If I needed to rent a storage unit again it will not be the company. Some of my belongings are damaged with mold or water damage! If your staff at that facility did their job and checked from damage to the unit I'm sure my things wouldn't be water or moisture damaged. I'm thinking of asking a lawyer about this situation! Your staff, your safe and secure facility is below a poor rating. This says talk to your staff first to resolve any issues, well I would if they weren't so disrespectful and rude.
Ericka P | Expérience généraleI WOULD NOT RECOMMEND U-HAUL TO ANYONE, MY FURNITURE GOT DAMAGED DUE TO A LEAK IN THE UNIT, THEY REFUSED TO PAY ME FOR MY ITEMS, KNOWING IT WAS THEIR FAULTY RENTAL UNIT, NO, I DIDN'T TAKE OUT THE INSURANCE, IT WAS NEVER MENTIONED TO ME, SHE ASKED ME TO SIGN & INITIAL THE FORM, I SHOULD'VE READ BEFORE I SIGNED, MY (MISTAKE) BUT THEY SHOULD'VE OFFERED ME SOMETHING.. THEY ARE HORRIBLE PEOPLE TO DEAL WITH, THEY HAVE NO COMPASSION, I AM RECENTLY WIDOWED AND NEEDED MY FURNITURE REPLACED, I STILL DON'T HAVE ANY, I CAN'T AFFORD TO PURCHASE NEW FURNITURE, I FEEL IT WAS THEIR NEGLIGENCE NOT MINE, AND WHAT HURTS ME THE MOST, THEY EVEN CONFIRMED THE UNIT HAD A LEAK.. SO SAD, TERRIBLE WAY TO TREAT AN OLD LADY ON A SOCIAL SECURITY CHECK...WHY WON'T THEY COMPENSATE ME??????
Betty S | Expérience généraleWe lost our thing threw rain coming in and bug and rats. Was only paid small amoutbut
Kenneth B | Expérience généraleManager is willing to help out in any way she can. Personnel amical.
Erica S | Expérience généraleEverything in my unit was flooded and molded 100 year old table RUINED as well as all my clothing and pictures ....and there were bugs in my unit!!! I'm await a phone call from the GM
Brandon M | Expérience généraleThe staff was courteous and accommodating and knowledgeable. They made my rental and drop-off easy even with a change of plans.
Jennifer P | Premières impressionsExcellent service à la clientèle
jasmanie p | Expérience généraleExcellent service à la clientèle
BENJAMIN D | Premières impressionsExcellent service with ample space & friendly staff
Delia J | Expérience généraleAshley was OUTSTANDING! Her customer service was amazing and I appreciate her professionalism!
shana m | Expérience généraleThey were very helpful,
Delia J | Premières impressionsAbove and beyond. Very caring. The whole staff was very courteous and customer oriented.
Al C | Premières impressionsAshley, Steven and Portia were FANTASTIC!!
mark h | Expérience généraleQuick and respectful service was in out happy and content.
Omar A | Premières impressionsThe staff went above and beyond. Helped us when we couldn't find our card to get in..
Christina S | Expérience généraleThe whole staff were very professional and helped me immensely by getting me the one-way move free storage unit. They have an energetic crew and they take care of you with a good attitude.
BERNARD R | Premières impressionsGreat people working here!
Anitra P | Premières impressionsAfter losing a spouse, losing a sister and subsequently losing a home and then a huge misunderstanding later, UHaul really stepped up and helped me through this awful time to get everything situated.
Danielle S | Premières impressionsI have had little experience with storage units. They was very nice and helpful. The only drawback that I had was the location was very busy and crowded to enter and exit the facilities
wayne d | Expérience généraleWe picked the truck up out of state for a one way trip back. They were very nice and it only took a few minutes. We got back unloaded the stuff into a small storage unit and we were done. smooth move.
Christina S | Premières impressionsWe really appreciate Kayla, she was so nice and kind and has a great personality, she's a lovely lady, thank you so much Kayla and U Haul
Brian M | Premières impressionsVery polite and curdious. Friendly hard working people.
Nancy K | Premières impressions100 %
ADAWNYA M | Expérience généraleThey were great.
Angela C | Premières impressionsKind and personable staff.
ALEX B | Expérience généraleEverone was absolutely accomodating for the short time we were there
Colette A | Expérience généraleThank you very much for experience.
Ronald R | Expérience généraleVery professional. Thanks
Ramsey D | Expérience généraleGreat group and excellent customer service!
Jean R | Expérience généraleThe staff here was simply amazing especially Porsha. We had some hiccups with the deposit refund but she handled it professionally and efficiently making sure we didn't walk away upset or empty handed
Mariah M | Premières impressionsIt's all good
Liola C | Premières impressionsArea was clean and the people were more than helpful. Only "complaint" is that when I returned to my storage, there were lizards, spiders, and toads inside. Ultimately, no harm, no foul.
Zachary R | Expérience généraleEvery person who works here, who I met, was extremely helpful, and each person seemed genuinely concerned that I have the best self-storage experience possible. Really great!
Mark M | RéservationMy answer to the questions above says it all.
JOHN R | Expérience généraleVery pleased. Thank you
Donna S | Expérience généraleMy experience was good.
kristy j | Expérience généraleHad to run around to get checked in. Unit was locked had to go and get keys to unlock. Took alot of time when I secured everything before arriving
REGAN B | RéservationPeople were friendly
Aaliyah B | RéservationThe furniture I had in your storage facility I have to replace. Yea I'm stupid for not getting insurance. But this is the second time I've had to replace my furniture due to your storage.
Allison R | Expérience généraleI had no real issues with this location. I recommend moving entrance from the street further from the front door and replacing the gravel with pavement.
Benjamin P | Expérience généraleThe half of the driving areas were muddy, but other than that it was was a really good experience.
Benjamin P | RéservationThe staff was amazing. Very clean facility. I LOVED my experience at this location!
Robert D | Expérience généraleMerci
Ronnie C | Expérience généraleThe staff was very helpful and nice. I will use U- Haul again
jesse w | Expérience généraleFriendly but not all very helpful... Called multiple times couldn't reach no one they don't return phone calls & customer service for Uhaul was worse from scheduling wrong reservation wrong price etc.
Gertrude D | Expérience généraleThis facility has always taken care of me and the customer service there is always the best on top of everything and treat me as a valued guest every time. I would definitely recommend to friends.
KEITH M | Expérience générale