Customer Reviews for U-Haul Storage of North Miami Beach
Location en tout temps  |  U-Haul Truck Share 24/7© Location

241 évaluations

2100 NE 162nd St   North Miami Beach, FL 33162

(305) 947-6461

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(305) 947-6461

2100 NE 162nd St
North Miami Beach, FL 33162

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommie Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio S.  |  Expérience générale 
Évaluation :
5

Biggest mistake I made was going into the location to ask for support. I got here and found out this is a secondary location. Wanted to see the size before I ordered. They then said that the primary spot is a little bit away. Went into the main spot on 163 street and had the worst experience ever. Waited 15 minutes to be seen to then be told by the gentlemen they didn't have any storage available. Would have to come in tomorrow. And somehow he was sure the next day it would be available. Even showed him the link online which said it was available. He stated that it wasn't and if I got it online, I would still have to come in. Luckily my wife went ahead and bought the locker online and within 2 minutes I had a gate code and a locker number with a lock placed inside. Couldn't believe how easy it was. Got in and was able to use Sunday to move everything I needed to. Will never go into the location again.

Ksharan C.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan L.  |  Online Move In 
Évaluation :
5

Again Denise was amazing!!!!!

brett R.  |  Premières impressions 
Évaluation :
5

La verdad bastante bien y recomendable para guardar tus artículos de valor.

Gabriela H.  |  Expérience générale 
Évaluation :
5

Aucun

Christiana B.  |  Premières impressions 
Évaluation :
1

This is scam, this place is a circus, do not come here it will cost you time and money 💵

camilo a.  |  Expérience générale 
Évaluation :
2

Wouldn’t recommend

Terrence F.  |  Expérience générale 
Évaluation :
4

Yes the facility was secure, the only time I went by was in the day time and I did not have any interaction with the staff that's why I answered no. But overall I was satisfied!

Sheila S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linvaldo G.  |  Expérience générale 
Évaluation :
5

I am very appreciative of the professionalism and compassion that this location's staff displayed.

Santoshia D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel A.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Natalia M.  |  Premières impressions 
Évaluation :
5

The free month of storage came as a pleasant surprise and handy just for renting a trailer one way. I actually needed it when the person I was bringing my stuff to for shipping overseas had a death and had to leave the country suddenly I needed to put my stuff in storage just for a couple of days and U-Haul saved the day. Highly recommend and will definitely use them again. The people were great too.

Luc P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GENO G.  |  Expérience générale 
Évaluation :
5

Just had e bit of an issue with entry my pin was not accepted at the entry keypad but was at the exit very confused.

Luc P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diego a.  |  Premières impressions 
Évaluation :
5

Muy agradecida todo fue excelente!! 💖

yenny m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karina l.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tomas V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel J.  |  Expérience générale 
Évaluation :
2

Had to cancel use of facility because storage was unreachable up a ladder. When making reservation I explained that I had heavy furniture couches etc .There was no way to get them into that loft for storage.

erma h.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stanley S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stanley S.  |  Expérience générale 
Évaluation :
1

Absolutely horrible experience, VERY VERY unprofessional staff that works at this location.

Terrence F.  |  Premières impressions 
Évaluation :
1

No ventilation in the storage area

Rodney B.  |  Premières impressions 
Évaluation :
3

First of all, all the signs posted read access 24/7 to the storage facility. However, I was not granted access after 10:00 pm and no one told me that I needed to pay an extra $10 to benefit the 24/7 access. Secondly, I informed your staff on Saturday December 11, 2021 that all my belongings were removed from the unit and that it was now empty and available to be rented out. She promised that she would take care of it. Five (5) days, nothing was taken care of resulting in a $133 monthly charges for nothing. This had caused me to make another trip to the facility by taking a video of both empty units to show that both units were empty and that they needed to close the contract. Also I rented a 20' truck from you guys when I returned the truck. You guys charged me $36 for 2 gallons of fuel but yet I accidentally left my personal dolly in the truck. When I return a few hours later to retrieve it, it disappeared in thing air. Somebody clearly inspected the truck before renting it out. They realize the fuel was low but they did not realize that this dolly, totally different color from yours, didn't belong to you guys. I was told that I lost my dolly forever and no one will return it or pay for stealing it. This is the second time o lost items left in a truck rented from your facility. You need to have a lost and found policy to keep customers items left in your truck to be returned to them when found, otherwise this is theft. So let's fix the problem so no other customers will lose their precious items forever in the future. I hope you get the message and take swift action to fix the problem Mr. Tony, thank you.

Gerald L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria P.  |  Expérience générale 
Évaluation :
3

The Main store needs new Management..

RAYMOND C.  |  Expérience générale 
Évaluation :
5

Bien

ALAN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve I.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Walter P.  |  Expérience générale 
Évaluation :
1

Need to be more customer friendly, could have walk through access process, no Dolly around to help move stuff to storage.. Associate were talking about everything but assisting the customer and listening and customer service on the storage side was closed during business hours

Tarquisha H.  |  Premières impressions 
Évaluation :
5

The manager Tony was amazing! Very accommodating and great customer service from the office personnel to the customer call center.

Rosa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR B.  |  Expérience générale 
Évaluation :
5

so far this has been a 5 star experience! very easy, all digital and everything accomodated my own scheduling. i love the first month free and the air conditioned facility. i am a little concerned about vermin being an issue just because this is true for any storage facilitu but cannot say one way or another regarding THIS facility. so far super happy!!

Alexandra G.  |  Online Move In 
Évaluation :
1

Son un desaatre. Fui dos veces en horario de oficinia y nunca hay personal para ayudar. Uno de los dias eramos 3 personas tratando de acceder al deposito y los códigos no andabam. Llamamos muchas veces para pedir ayuda, una de las veces dijeron que mandaban a alguien. Esperamos mas de 1 hora que venga alguien y nada. Yo gaste tiempo y plata contratando un servicio de mudanza para que lleve mis cosas al deposito y no pude llevarlas. Tuve que volver a descargar todo. Quien se hace cargo de eso?

Daniel D.  |  Online Move In 
Évaluation :
2

I got licked in the courtyard while on the phone with corporate looking for anyone who worked there. This location was sent an email by corporate telling them I was locked in and I never got a response. My unit is flooded and I can't get anyone from that location to call me. I need a refund for a unit I rented upstairs. No reply at all

Mark F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty T.  |  Premières impressions 
Évaluation :
5

Durante mis 9 años teniendo sus servicios no tuve ningún problema siempre fueron amables pero si me gustaría recomendar q si pudieran proteger mejor las bodegas x q cuando llueve en tiempo de huracanes se alcanza a llegar el agua donde tenemos nuestras cosas y se mojaron un poco algunas , ese es mi único comentario, y Agradeciendo por haberme prestado sus servicios

MYREL T.  |  Expérience générale 
Évaluation :
1

The facilities smell disgusting. I am looking for other storage company to move my stuffs.

Fernando R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mildred C.  |  Online Move In 
Évaluation :
5

Felling like second home

ricardo n.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian r.  |  Expérience générale 
Évaluation :
1

Una verguenza esta sucursal . 2 dias sin poder entrar a recojer mis pertenencias . El manager tony un mal ejemplo para uhaul . Me dieron un codigo incorrecto . Les importa mierda solo quieren su dinero . No pienso pagar este descaro . Me siento muy desconfirme con el servicio

Franco D.  |  Online Move In 
Évaluation :
5

Always that I need Ihaul I find everything in the same place a good price, I really appreciated.

WILFREDO M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Briana f.  |  Premières impressions 
Évaluation :
3

I had a rough time to have the clerk to spell my name and to enter the data in the computer

Alex G.  |  Expérience générale 
Évaluation :
4

Everything was good even though I only used it for three months the only thing is at the time of surending th unit while I was at the office in line and I reached the counter the woman said that I had to go back to the storage and take pictures with it empty I was not told About this before that was the only issue I encountered thank you

EDDIE B.  |  Expérience générale 
Évaluation :
2

24 hour access is available however required an escalation to occur in order to receive the 24 hour access to the unit after calling the location twice and was told I had it however that was not accurate. Then called Customer Service they said there's an extra fee for 24 hour access which was inaccurate again as nowhere does it state there is a fee for 24 hour access. Website coding is inferior as my reservation is not linked to my account and states " * we are unable to associate the order to your account". But logging in using my reservation order number and last name was able to see the account details just not associate it to my email address. Logging in with email and password again, the same error message occurred… But received the sorry to see you go email message and rate my experience from U-Haul to the same email address. Can only assume Uhaul will not charge me for any more storage fees. As impossible to associate the order to my account. If I did not save the order reservation number it would have been like the order never occurred. U-Haul being a national company should be able to afford developers & QA resources who can code and test functionality effectively. Too many issues for a storage facility.

Michael S.  |  Expérience générale 
Évaluation :
5

Carla was extremely helpful, she stayed past her time to leave to assure I was taken care of she went over and beyond with assistance.

Tracy P.  |  Premières impressions 
Évaluation :
3

pense que era un storage con aire acondicionado. en google dice que esta locación la oficina abre los sábados pero no habia nadie. El storage que me asignaron la cerradura del lado izquierdo, esta malogrado . Por último, el precio es super alto comparado con otras compañías que si ofrecen indoors.

CLAUDIA C.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juliana M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEENAN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY B.  |  Premières impressions 
Évaluation :
5

Good storage and management

JOSHUA H.  |  Expérience générale 
Évaluation :
3

Roaches and ants was all over my property

SKYIA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maribel L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
5

The staff is very helpful. The facility is kept in great shape and exceptionally clean.

Michael S.  |  Premières impressions 
Évaluation :
5

The staff was very friendly, helpful and knowledgeable. The team at this location are in sync with each other which makes for a great customer experience. Thank you for all your help

MICHAEL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariflor S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEISHA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEDLEY J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORCE M.  |  Expérience générale 
Évaluation :
5

thank u

nedline O.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cindy G.  |  Premières impressions 
Évaluation :
5

The only thing is that the storage room was a bit higher than expected but again it was more economical than ground level I had to pay an employee of the company to help me store 8 27 gallon containers. Because I could not climb the stairs with the weight !! But I guess it's ok

EDDIE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nalini C.  |  Premières impressions 
Évaluation :
3

never explain that my unit was up i have to use stairs to accommodated my stuff

HAROLD S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIA C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLIFF S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK F.  |  Expérience générale 
Évaluation :
5

Carla was very very helpful

TONY F.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DARTAGNAN A.  |  Expérience générale 
Évaluation :
5

Thank You love it

JACK C.  |  Premières impressions 
Évaluation :
5

Gracias por su atención me fue muy útil, tus servicios me encantaron. Los e recomendado a toda mi familia e amigos. Estoy muy satisfecha, son los mensajes, nadie los supera. Muchas gracias.

Gioconda M.  |  Premières impressions 
Évaluation :
1

Service was extremely slow. Not many options for storage and customer service was horrible.

sierra c.  |  Premières impressions 
Évaluation :
1

I want my money back!!! I told it already to somebody from your customer service by phone but as I see nothing happened. You lied to me about your service! Im totally disappointed! I lost a lot of time because of your deceitful marketing!

Ivans T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEISHA D.  |  Premières impressions 
Évaluation :
3

Es dificil comunicarse por telefono

Juan V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Beverlee B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leyla s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hector g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDI T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS D.  |  Expérience générale 
Évaluation :
5

Appreciate the convenience of being provided a lock!

Debra R.  |  Online Move In 
Évaluation :
5

Tony was very attentive and helpful with my questions and concerns.

Rosa H.  |  Premières impressions 
Évaluation :
1

I rented the uhual storage to store a couch, I made the reservation online so I wouldn't have to check in at store. The uhual facility has a second storage facility 3 blocks away but that was not made clear during my reservation so I had to go to desk for help anyways, then when I finally found the storage unit it was was 8ft above the ground with a ladder! How is anyone supposed to move a couch to a storage unit 3 ft above their head?! Makes no sense why a second story storage unit would even exist. After wasting more time than I wanted, I went back to get a walk in storage unit, in which they told me they had 1 for twice as much as my previous rental price, I cancelled my storage unit right there and had to go searching for a new storage unit. Not only will I never use this storage facility, I will be moving in 3 weeks and was planning on renting a truck from here, but I will be taking my business elsewhere based on my terrible experience with this location.

Morgan D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marion j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONATES G.ELDA P. R.  |  Expérience générale 
Évaluation :
1

One of the worst experiences at a storage facility I have ever had. The address given to use for storage was incorrect. There was no one there and no one picked up the phone. we found out (by luck of googling nearby uhaul locations) that the actual rental office was 3 blocks away. We went there and there was only 1 employee who was very slow. She took almost an hour to get us checked in AND then booked us for an outside unit even though we had requested climatized. She said they only had 1 climatized unit and it was a 2nd level unit. Next, our gate code did not work to get into the building, so we had to leave and come back. The 2nd level unit was also an absolute nightmare to load our heavy boxes into using their wobbly ladder.

Miqueas S.  |  Premières impressions 
Évaluation :
5

The manager and staff at this facility are top notch. Special thanks to Lauren and Anthony for making the process of transferring from Ubox to storage a breeze.

Leonor B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina W.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PATRICIA LAINE A.  |  Expérience générale 
Évaluation :
5

I spent over 3 Years Storing @ Uhaul of North Miami Beach. All the Staff was Extremely helpful and The Girls Michelle & Breon were Awesome. I promise we will Stop Over and Drop Some Sweets off to all you Ladies. Stay Safe and Healthy.

kIMBERLY C.  |  Expérience générale 
Évaluation :
5

Very good experience.

JON E.  |  Premières impressions 
Évaluation :
3

The storages are not the size what supposed to be

Jans R.  |  Premières impressions 
Évaluation :
5

AFTER I MOVED INTO THE STORAGE...IS THE LOCK THAT YOU PROVIDED ME WITH WILL BE CHARGED TO MY ACCOUNT?.....I HOPE NOT...

FERNANDO O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIAMI S.  |  Expérience générale 
Évaluation :
5

excelente

MARIBEL L.  |  Premières impressions 
Évaluation :
5

Great Job Janet!! Keep it up

michelle c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN G.  |  Premières impressions 
Évaluation :
4

Prices can be more competitive

Alma P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX T.  |  Premières impressions 
Évaluation :
2

The customer service was horrible. The ladder was very much unsafe as well as the storage unit unsafe. The area smelled like urine and it was definitely not something i would recommend. Even while trying to get a refund the person i was dealing with had no idea as to what they were doing.

Shelly Ann O.  |  Expérience générale 
Évaluation :
5

Fantastic.

Micheal B.  |  Premières impressions 
Évaluation :
3

Stated multiple times over the past months. Constantly people living and sleeping in the gates. Asked several times for assistance with a car always in front of my unit with a person sleeping in it. Asked him to move his car and he said no. I reported it and moved out immediately. Every single time I was on site someone was sleeping in their car or unit and always a smell of urine. Made my wife very very uncomfortable.

stephen b.  |  Expérience générale 
Évaluation :
2

Every month you send message that we didn't pay advise when it was already paid. This made us very angry.

Paula S.  |  Expérience générale 
Évaluation :
5

It does have small roaches in the storages unit and the units that are large the ones in the center are big and wide but the ones that are in the end it's small, but it's said to be a large unite

Lumene J.  |  Expérience générale 
Évaluation :
5

“. EXCELENTE “

Jasa C.  |  Expérience générale 
Évaluation :
1

I was only standing outside waiting for someone to open the door for 2 hours while holding for a uhaul customer service rep to explain why the office is closed at the address they sent me and then uhaul rep apologized they sent me to the wrong address! What a waste! On top of that I missed going to work, and I did not get paid for it! What a mess! Thank you Uhaul Signed Unhappy customer 

Beverly S.  |  Premières impressions 
Évaluation :
2

I had a difficult time finding the offsite storage place. The office person told me it was across the street but did not specify where it was. Also, the price is high and I think I should get a refund for part of the last month's rent since I moved out so early. 305-467-7789

metzuyan a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P.  |  Expérience générale 
Évaluation :
1

Horrible thieves

Wodly A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA S.  |  Expérience générale 
Évaluation :
2

First arrived in unit to find no lock so had to drive back to main office for a lock. filled my unit and left. Next day: Check in keypad is on the wall so I have to pull up, get out of my car in the rain and check in on keypad, then hop in my car and I pull to the next keypad to open the gate, gate opens, I pull to the 3rd keypad to enter my unit in the rain, it says access denied code not found, I go back to my car in the rain, can't go back to the 2 previous keypad since the gate closed, so I drive to the exit to use the intercom, staff answers quickly and says she is coming soon to reset system, I wait 20 mins nobody comes, unable to enter my unit that I just filled. had to leave so wasted a trip there and a day without my items.

Michael T.  |  Premières impressions 
Évaluation :
5

I highly recommend your service!

Guirlande C.  |  Expérience générale 
Évaluation :
5

He was very helpful

N.E. First Class I.  |  Premières impressions 
Évaluation :
1

Did not have access to the storage at 6:00 pm

Diana T.  |  Premières impressions 
Évaluation :
1

Bad service, they didn't care that I made a reservation for a bigger unit, they just rented to somebody else.

JUAN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA f.  |  Expérience générale 
Évaluation :
2

There was no signs informing you what you needed to do to close the unit out (ie: pictures). There was no one in the office and no office hours.

JEANNETTE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
4

In that office, people who speak Spanish

Tania T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Expérience générale 
Évaluation :
1

The staging people working on the North Miami Beach franchise 2269 NE 163rd St, North Miami Beach, FL 33162 is very disrespectful and gross , they did not provide any solutions .

Manuel Ricardo A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniella l.  |  Expérience générale 
Évaluation :
1

Representatives need to be more kind hearted, respectful, alert and efficient when serving the public. When this covid-19 pandemic started in March our son's school sent everyone home. We live out of state and are accustomed to using U-Haul facilities and equipment so there was no question when I called this location to inquire about renting a storage unit for my son and 2 classmates to store their dorm belongings that it would be fine. Mind you now...our son never told us or complained. Well I rented the unit sight unseen because of the rush. Fast forward to August 28, 2020 we go to the U-Haul unit to move him out and were shocked beyond belief! We expected to see a normal second floor unit but this was what looked like a jail cell with weak metal beam floors (Unit F22)that you must use a tall step ladder to access not the normal garage type doors! Then you must walk down the tall step ladder to move in and out without falling down the step ladder to your death. This facility needs to be checked and perhaps the design updated for safety standards! If I had known how these units looked I wouldn't have patronized this location. I know that each U-Haul facility is individually owned and operated BUT I wish there was a way to officially request some sort of monetary refund of the fees paid because there is No Way that unit should have cost as much as we were charged. Please Note..I Have Not reached out to the facility because I don't want to be mistreated or spoken to in the way that I witnessed the representative speak to another patron. Please step in and assist me with obtaining some sort of monetary compensation in refund.

Kendallynne H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon g.  |  Expérience générale 
Évaluation :
3

I really loved the staff and everything went very smooth but I can't give a great rating because my storage unit flooded back in June and come to find out it had just happened a few months before . Definite drainage issue. But once they get that fixed, which they are working on, I would recommend because everyone was super super nice and helpful!!

Elena W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRA Z.  |  Expérience générale 
Évaluation :
5

This storage facility was reasonably priced and comfortable when moving items.

linda s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelly G.  |  Expérience générale 
Évaluation :
1

Customer services need to improve or change personal. Really !!! I moved from my unit G39 on 7/13/2020 after two years, because the bad customer service I received on July 11 2020. After Waiting 45 minutes Outside because nobody was in the location where my unit was. They asked me to go to this location 2269 NE on 63 rd north Miami to get help, but instead I had this girl very tired demanding me to pay instead helping understand where my new unit location. It was a rainy day, she was not helpful, so I decide to rent a truck next day and move out. I got a great service on the phone getting the truck but my luck I had to go back to this location again where everybody have a bad actitud and bad customer service.

KATTIA L.  |  Expérience générale 
Évaluation :
1

No good bad services

alix t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P.  |  Expérience générale 
Évaluation :
1

Well I need my money back because the place was too small and you guys refer me to another storage place with the available size I need but the charge me the first month wen you guys offered free first month with the Truck rental I need my money back

alix t.  |  Premières impressions 
Évaluation :
1

I paid for a air-conditioned storage unit, but instead, A/C did not work well; there was an apparent flood in the unit. All the pieces of furniture inside were ruined.

marco s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

starr l.  |  Expérience générale 
Évaluation :
2

I have 4 years my storage in the same place but more the 2 years have a problem for the office. Nothig the people is inside you need the call for the personal comming. What is the security?. Only the cameras. In this week I decided leave the place. I going very angry for your fault and your less consideration for the costumer. In this weekend I called the office but my cod.not response and never open the door. The central office remitted my help but never the people comming.For this reason never come back and never recommend your service.

MIRYAM L.  |  Expérience générale 
Évaluation :
1

I will never rent a storage with UHAUL again. I lost all my things. twice they called me because the facility was flooded. I lost the main things I wanted to save. Mt king size brand new mattress and the Italian bed. I when to you because you were suppose to be the best nation wide company. Turns out you are the worst company. I lost around 10 K of valuable things I wanted to store and on top of that I had to pay you monthly so your company could ruin it. I will make sure everyone in my network realizes that your company is the worst company for storage purposes.

cira g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

aaron g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARIO M.  |  Expérience générale 
Évaluation :
3

The facility was good and clean, however we left because was the second time in less than 6 months that we have problem with flooding in the premises. The first time was in December and the second time last week. People were really nice and helpful in both occasions. We moved to a facility that has storage rooms in a second/third floor.

beatriz p.  |  Expérience générale 
Évaluation :
1

constant flooding

MARIE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaria N.  |  Expérience générale 
Évaluation :
5

I called and spoke to a woman about changing the date since I caught traffic on my move and had to move my reservation to the next day. She went above and beyond, allowing me to stay positive on a not so good trip. Next day when I got there she remembered me, gave me close storages since I needed two of them, and was wearing a mask, directing employees and customers, and made me feel safe. Awesome job.

NICOLAS M.  |  Premières impressions 
Évaluation :
5

The storage space served my needs very adaquately. The only problem I had was when the facility got flooded and I lost a lot of valuable photographs and some needed items.

David T.  |  Expérience générale 
Évaluation :
3

The lady that was doing my paper work did not know how to do it, it should not take more than 5 minutes it took her almost 45 minutes. She did not meet the standards of her job. We left very dissapointed.

Maria B.  |  Expérience générale 
Évaluation :
5

Great customer service! Nice and clean Truck.

JULIAN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Premières impressions 
Évaluation :
5

Excellent experience.

Luiza W.  |  Premières impressions 
Évaluation :
1

In November I paid for 4month and when I arrived on December 10 the indicated storrage was occupied! No other storrage was available. The office unable to Solf the problem. Very poor. Never again U-H

Dieter S.  |  Expérience générale 
Évaluation :
5

Good service

Roberto P.  |  Premières impressions 
Évaluation :
1

I haven't received a call regarding my damages from water flood

SHELENE D.  |  Expérience générale 
Évaluation :
1

No good

EDNOLD L.  |  Expérience générale 
Évaluation :
4

Merci

david c.  |  Expérience générale 
Évaluation :
4

Other then the security gates not working properly (I actually got locked in a few times) the service and facility were great

ROBERT F.  |  Expérience générale 
Évaluation :
4

Its fine but could be better.

Alexander Z.  |  Premières impressions 
Évaluation :
1

No body knows what they are doing not saying.spoke my order with 4 different people over the phone Only to be told one too many different details about the same order. Even in person during return an

maria g.  |  Premières impressions 
Évaluation :
4

Service amical

Dieter S.  |  Premières impressions 
Évaluation :
4

Aucun

ORLANDO C.  |  Expérience générale 
Évaluation :
5

Merci.

Dmitriy D.  |  Premières impressions 
Évaluation :
5

excellent

MILAGRO L.  |  Expérience générale 
Évaluation :
5

Very good services about stores lne month free.

Magalys O.  |  Premières impressions 
Évaluation :
1

Tried to get assist manager Michelle to talk to her about the drop off issues of trailer rental and how her staff handled after unloading my property into their rental storage. Not available. Joe

Joe H.  |  Premières impressions 
Évaluation :
5

OK

Albert G.  |  Expérience générale 
Évaluation :
2

Deceiving marketing tactico

ALTHEA B.  |  Expérience générale 
Évaluation :
1

I had the worst experience I will never go to that location the customer service was horrible I ended up arguing with one of the staff because she failed to communicate properly with me.

Roseny N.  |  Expérience générale 
Évaluation :
5

Their greeeeeat

Chrisnel S.  |  Premières impressions 
Évaluation :
4

very helpful

Litzrudy J.  |  Premières impressions 
Évaluation :
1

HEAVY WATER DAMAGE. UNIT FLOOR HAD STANDING WATER. CEILING WAS DRIPPING WATER ALL OVER CONTENTS. UNIT SIDES SEEPED WATER. ALL CARTONS AND PAPERS WERE IRRETRIEVABLY DAMAGED. MILDEW EVERYWHERE!

Tina L.  |  Expérience générale 
Évaluation :
1

Thank You to U-Haul for the great Customer Service, during a war 2019, You tried your best, I love ya'll keep your heads up-positive!

Andrea W.  |  Premières impressions 
Évaluation :
4

Aucun

MICHELE G.  |  Expérience générale 
Évaluation :
1

My storage was flooded and nobody seems to care but me! I lost everything !

Valencia D.  |  Expérience générale 
Évaluation :
5

Not enough registration staff behind the counters for customer service. Very long waits with long lines. One register opened. The staff is very nice and professional though.

ODALIS C.  |  Premières impressions 
Évaluation :
5

Miss Michele mandonaldo was excellent with her service. She was above her customer service helping us big time. Thanks

Luis L.  |  Premières impressions 
Évaluation :
5

Nice team.

Regina S.  |  Expérience générale 
Évaluation :
5

Only need a little A C

Gary S.  |  Expérience générale 
Évaluation :
5

I have been working with you for almost 5 years, I have always been very well treated and cared for.Thank you!

NURGUS H.  |  Expérience générale 
Évaluation :
5

I have many years of using U-Haul services. I'm happy with them. They have excellent service

VICTORIA C.  |  Expérience générale 
Évaluation :
4

Everything was fine, needed to change due to relocation

CHRISTIAN S.  |  Expérience générale 
Évaluation :
3

The staff was not helpful and gave misleading information. Had I know prior to signing my contract, I wouldn't have used this location, or UHaul storages if I knew in advance I would not get a refund

Carolyn J.  |  Expérience générale 
Évaluation :
5

Excellent service.

MICHAELLE S.  |  Premières impressions 
Évaluation :
5

Thank you all for your assistance

HOWARD W.  |  Expérience générale 
Évaluation :
5

Everything was Great

Jorge N.  |  Expérience générale 
Évaluation :
5

Thank you. Orn

ORN H.  |  Expérience générale 
Évaluation :
5

I wished it opened until 8pm other then that everything was excellent.

richarlson b.  |  Expérience générale 
Évaluation :
5

Only parking must to make more spots four guest !

George H.  |  Expérience générale 
Évaluation :
5

The lady in Nirth Miami Beach store provided one of the best service. Congratulations to her for her kindness and prifessionalims

rocio a.  |  Expérience générale 
Évaluation :
5

Extremely professional and phenomenal customer service

Carey C.  |  Premières impressions 
Évaluation :
5

Their customer service was outstanding! I had a big move and it was a very stressful time for me. They were kind, patient and compassionate each step of the way. Joey, Wynter and especially Jah.

TORI M.  |  Expérience générale 
Évaluation :
5

Everyone there was very helpful.

ANDREU MARIE D.  |  Premières impressions 
Évaluation :
5

Vlad was a very nice & good general manager...!

Kevin C.  |  Expérience générale 
Évaluation :
5

Michelle was extremely helpful at all times!

Ismael a.  |  Expérience générale 
Évaluation :
5

The only thing I would suggest you is to try to make it possible that somebody can get access to the storage after 7 o’clock,so after the office closes .However the service is perfect

Hugues J.  |  Expérience générale 
Évaluation :
5

Person who attented me was Winter. She is so great and the manager also. I want to thank both. Sincerely @tiknervio

Emmauel R.  |  Premières impressions 
Évaluation :
5

Thank yo u to very time

Jose U.  |  Expérience générale 
Évaluation :
5

I was very well taken care of and I got the attention both the staff member and the local lady. They solved my problem until now.

George H.  |  Premières impressions 
Évaluation :
3

Need more people willing to help..

STEPHANIE C.  |  Expérience générale 
Évaluation :
5

Vladimir, the general manager was very good in helping.

Kevin C.  |  Premières impressions 
Évaluation :
5

Great place for long or short storage.

Paolo A.  |  Expérience générale 
Évaluation :
5

Keep up the good work

Melissa M.  |  Expérience générale 
Évaluation :
5

have been using U-Haul storage for the last 4 years and never had a problem. Everyone was very helpful and nice..

lori s.  |  Expérience générale 
Évaluation :
5

The staff is really nice and helpful.

CARLOS G.  |  Expérience générale 
Évaluation :
5

Thx U-haul Svc friendly & efficient! Bladimir, exceptional Mgr. He made sure my experience was top notch from start to finish. Laquana, polite & pleasant customer service. Entire team helpful

Teresa B.  |  Réservation 
Évaluation :
5

THE BEST!!! CONGRATULATIONS!!!!!

EDUARDO L.  |  Expérience générale 
Évaluation :
2

Respectful and considerate but repeatedly getting my first name wrong after constantly reminding him it's Mason not Nathan. Just like in this email it is not Nathan it's Mason.

Nathan K.  |  Réservation 
Évaluation :
2

I needed a basic accommodation that was not forthcoming.

Deana B.  |  Expérience générale 
Évaluation :
5

I had a very good experience with UHaul and I will recommend your facility.

JOSIANE B.  |  Expérience générale 
Évaluation :
5

Tank you

MANUEL G.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly. Thanks for your help

Tawana K.  |  Expérience générale 
Évaluation :
4

The location is the issue overall everything was fine.

MIRLENE J.  |  Expérience générale 
Évaluation :
3

i did not visit the facility. Box picked up by & returned by Moving Help. Top bolt on box took 20 minutes to remove. Facility not aware that box had been returned on 9/4; called me on 9/6 about it.

joanne g.  |  Expérience générale 
Évaluation :
5

Staff was very polite with me and resolve all my issues ! Great team ! Thank you Eduardo Lopes

EDUARDO L.  |  Réservation 
Évaluation :
5

People very helpful

Tawana K.  |  Réservation 
Évaluation :
5

5 stars gooooooddd

lazaro c.  |  Expérience générale 
Évaluation :
5

Mrs. Maldonado was very helpful and nice every time I had to contact the office. The opening hours were tight for me at closing time, but other than that, it was a positive experience.

Damaisy A.  |  Expérience générale 
Évaluation :
5

Michele Maldonado ahd her staff made me feel comfortable and I slept good at night knowing that my property was under good hands.

Chrisnel S.  |  Expérience générale 
Évaluation :
4

No comments

Westley H.  |  Expérience générale 
Évaluation :
5

It was great for the short time I needed it. Would recommend to all.

Daniel C.  |  Expérience générale 
Évaluation :
5

Great Staff Bladamir and Crew amazing

Jorge N.  |  Expérience générale 
Évaluation :
5

merci

sergey w.  |  Expérience générale 
Évaluation :
1

with previous manager this facility was much better. Vladimir perez is a discrace to this u-houl.

DMITRY P.  |  Expérience générale 
Évaluation :
4

Good location and access.

gabriel s.  |  Expérience générale 
Évaluation :
1

I had a major problem with an employee name Michele Maldonado. She harassed me an denied me access to my storage unit on multiple occasions. She has a very bad attitude and a awful personality.

KNEWAGE F.  |  Expérience générale 
Évaluation :
5

I was very happy with the service that I got from them , I will definitely recommend this to friends and family if they're ever in the need for it ,, tjank you

mirline p.  |  Expérience générale 
Évaluation :
5

Very satisfied, clean, safe and friendly staff!!

JORGE C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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