Customer Reviews for U-Haul Storage of Oak Grove
Location en tout temps  |  U-Haul Truck Share 24/7© Location

68 évaluations

8475 Pembroke Oak Grove Rd   Oak Grove, KY 42262

(270) 605-5172

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(270) 605-5172

8475 Pembroke Oak Grove Rd
Oak Grove, KY 42262

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Kevin and his staff provided such extraordinary service with the facilitation of a truck and storage unit. This team is high communicative, informative, and above repore. They were understanding of my needs and made me to feel like family. I would highly recommend this location and this staff to accommodate anyone's moving or storage needs. I am forever grateful to this staff. - TJ

Tasheika S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath M.  |  Expérience générale 
Évaluation :
3

It's not the location.... it's the process of mobile checkin and that was horrible

Dennis M. 
Évaluation :
3

Hard to get ahold of anyone and there is no lock that comes with the unit.

Rose W.  |  Premières impressions 
Évaluation :
3

There was a little confusion as to which unit I was assigned, but other than that there were no issues.

Heath M.  |  Premières impressions 
Évaluation :
5

I could not have ask for this move to go more smoothly!! No problems with pick up. drop off or storage.

tana w.  |  Premières impressions 
Évaluation :
3

The rate changed on me without prior knowledge

Shawnta K.  |  Expérience générale 
Évaluation :
3

Storage unit rented is being used prior to my online rental.there was a lock already on door.code to enter did not work because my rental was not entered into computer system till I contacted offsite Manager,who then directed me to another space a couple doors down and solved the entrance code problem.the facilities are clean and well lighted however,sign should be placed outside doors to remind uhaul or private vehicles- shouldn't block door access makes it tougher to get moved in.for short notice move in,I expected there would be problems.Thank you for being a part of my community and being available when I needed extra space. Robert B.

Robert B.  |  Online Move In 
Évaluation :
5

Very helpful and accommodating staff. My closing date was moved several times and uhual was very helpful and willing to work with me about payments.

BROCK A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny E.  |  Expérience générale 
Évaluation :
4

We actually moved out on the 8th of December.

Dewayne M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roberta l.  |  Expérience générale 
Évaluation :
3

The first issue, they rented me a unit that was already rented to someone else. When we arrived there was a lock on the unit. This increase our unload time and had to pay our movers additional fee why we spent extra time getting this resolved. Second password we picked would not work the last day to gain access again wasted our time and caused unnecessary delays.

Rick W.  |  Expérience générale 
Évaluation :
1

My car got broken into while it was in storage

diona d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob F.  |  Expérience générale 
Évaluation :
1

My stuff was stolen 2 times zero effort to help or allow police to do their job

THOMAS B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
5

Truck was easy to use but should have a full walk around before leaving the site and truck should have been full of gas to make it easier to return without guessing how much gas to put back for what was used.

Darryn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaBrica W.  |  Expérience générale 
Évaluation :
5

A great bunch of staff smooth transaction as I ever had

Shawna S.  |  Expérience générale 
Évaluation :
5

Best support I ever experienced through Uhaul services at this facility

Michael B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B.  |  Expérience générale 
Évaluation :
1

While the facilities were adequate there is much room for improvement on the employee side. Getting the unit in the first place was a complete run around as to who I need to talk to and how the unit can be moved in to. The employees take very sweet time to help the customers that come in and have no sense of urgency. When trying to close out my storage unit I was once again given the run around. I called during reasonable hours only to be put on hold for 30 mins and redirected to an off site rep. That off site rep sent the Wilma Rudolph location an email stating that I wanted to move out 6 days ago (Sept 11) and to contact me back via email. No follow up was given. I called back 2 days later (Sept 13) and this time got ahold of someone in the store. I was told that they would go down to the storage unit and close it out. Two days pass and again no email confirmation that anything was done. I called the location again, got ahold of someone at that location and was now told that I or someone else had to be down there in person to close out the account. I have no idea what's going on down there but you should probably get a team huddle going to address the lack of work ethic going on around there.

charles c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B.  |  Premières impressions 
Évaluation :
1

My property got stolen from here and U Haul says it’s not there problem.

Clyde I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio b.  |  Premières impressions 
Évaluation :
5

Too tied to tech. Would have liked to have had a person in the office during the day.

Sean C.  |  Expérience générale 
Évaluation :
5

Best experience ever, clean and secure staff very friendly and helpful. Melissa at the Clarksville always was very helpful and sweet. Thank you God bless y'all and stay safe Mrs.Young

elizabeth y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM D. 
Évaluation :
2

My furniture and beds had mold, dressers had spiderwebs and bugs. I literally paid almost 200 a month for 6 months to this place just so my stuff could get ruined beyond repair!!! Rented a 26ft truck from them to move back to Oregon and literally paid almost 2000 for a beater truck that literally wouldn't go faster than 25 mph up any kind of slope!! Super disappointed!!!

Nichole M.  |  Expérience générale 
Évaluation :
3

We stored an RV, the parking spot wasn't level and not really big enough for our camper. The gate didn't go all the way around the property so we didn't feel that it was safe and secure. Nice people but not secure enough for us.

Rocky G.  |  Expérience générale 
Évaluation :
5

Great secure and clean area. Respectable customer service!

Willie W.  |  Expérience générale 
Évaluation :
5

Thank you for your help during my time of need. Great job well done!

darlene w.  |  Expérience générale 
Évaluation :
1

I was very disappointed to find out after an incident with my climate control unit that there are absolutely no cameras inside the building. And I found it very frustrating to find out that my unit wasn't being checked daily with the barcode scanner, which if it was being checked daily I should have been notified if my unit was accidentally left open OR if it was broken into (with items missing, police report was filed). But due to the absolute lack of security which I felt like I was paying a little extra for with a climate control unit inside a building and I quote from their location website "Indoor Storage: Twice the protection and security" but I received the complete opposite and my items were actually more vulnerable than most of the outside units because inside the building there is NO security cameras. The manager was very helpful though during the whole incident, I have no issues on how he handled it all, he was very helpful. There are just security flaws at this location that seriously need to be fixed. Especially considering there was another unit in my same building, but located outside that was also broken into when I discovered my unit was wide open. So two police reports from two separate people for the exact same problem and one was alerted to their unit being tampered with and I was not (because my unit wasn't even checked that day for the daily walk through). I moved my stuff out as soon as I could due to the lack of security.

Christina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTarsha K.  |  Expérience générale 
Évaluation :
5

The manager was very helpful and very polite. He provided all the information I needed to know about my storage unit.

Alexis M.  |  Premières impressions 
Évaluation :
2

Mice crap all over my possessions spider eggs as well just Will never rent from this place again

BARBARA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathy N. 
Évaluation :
3

Code would not work on gate so had to go to main location to have them reset it, but it is still not working.

Melissa N.  |  Online Move In 
Évaluation :
2

When my storage bill is paid, I fully expect to be able to get to my things, 3 weeks after I had paid, there was still a lock on from a month prior. They weren't friendly or timely about it at all.

AMANDA T.  |  Expérience générale 
Évaluation :
2

My pin code doesnt work and the worker still hasn't contacted me to fix it so I had to learn a code given to me from the office not acceptable poor customer service

darlene w.  |  Premières impressions 
Évaluation :
5

Easy

Mona B.  |  Expérience générale 
Évaluation :
5

Convenient and user friendly service!!

April S.  |  Premières impressions 
Évaluation :
5

Its was nice. Thank you.

Michael S.  |  Expérience générale 
Évaluation :
5

Always accessible, never a problem

Christian R.  |  Expérience générale 
Évaluation :
5

I had a great experience with the U-Haul storage unit. I have no complaints at all.

arielle d.  |  Expérience générale 
Évaluation :
5

Nice location and very friendly staff at main office (which isn't on the storage property). Storage isn't manned. It's nice that's it's a 24hr location.

Steven M.  |  Premières impressions 
Évaluation :
5

Nothing but great experience with uhaul

Starlet F.  |  Expérience générale 
Évaluation :
1

Ever since uhaul took over access paying and just plain old customer service was terrible. Moved my stuff out as soon as i could. It is obvious uhaul is out to get as much $$$from their customers

LAURIE M.  |  Expérience générale 
Évaluation :
3

You need to have someone in the office at oak grove. I would have to drive 20 min to get to someone if I had a problem. Also you need to accept cash. Not everyone has a card.

KATHRYN W.  |  Expérience générale 
Évaluation :
3

It was a 50 % chance of actually getting customer service help

Noah C.  |  Expérience générale 
Évaluation :
5

Awesome

OCTAVIA W.  |  Expérience générale 
Évaluation :
5

Easy access, online presence quick and efficient.

KEN H.  |  Expérience générale 
Évaluation :
5

Staff was very courteous and the facility was clean, easy to access and had a cart available for free onsite usage.

steven l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adrian M. 
Évaluation :
5

Miss. Latonya (hopefully I wrote her name correctly) went above and beyond on customer service. She is an exceptional employee.

jeremy c.  |  Premières impressions 
Évaluation :
5

Great location! Friendly staff

spenser g.  |  Premières impressions 
Évaluation :
4

I've been a U-Haul customer for over 15 years. The people at this location are absolutely awesome. They are a great representation of the U-Haul brand - keep up the great work U-Haul!

sojourner W.  |  Premières impressions 
Évaluation :
1

Not secure at all just drive around the back of the dollar store and you can drive right in the “secure” units no access code needed .... they have rats really bad it was dropping all over my stuff

TANYA B.  |  Expérience générale 
Évaluation :
5

The manager was professional.

Mark B.  |  Expérience générale 
Évaluation :
1

Horrible. I wouldn't recommend no one. The staff was very unorganized.

SASHA V.  |  Expérience générale 
Évaluation :
5

The staff is outstanding and I appreciate all they did for us. Personable and professional. The computer system is glitchy. Could not get the gate code to work.

allen l.  |  Réservation 
Évaluation :
1

The office was closed during business hours. To close our unit & avoid another month's rent, we had to call customer service the next morning & explain our story. We will go somewhere else next time.

ANNA H.  |  Expérience générale 
Évaluation :
1

I made my purchase 3 days ago with the intentions to move my things in the day of and still have not been able to move in.

TANICIA/DANIEL C.  |  Réservation 
Évaluation :
5

Very helpful and professional

steven k.  |  Réservation 
Évaluation :
2

When I pay for 5 ft by 8 ft by 18 for storage unit I expect to get that not a 3 1/2 ft storage unit. Honestly once I'm done moving I will close out the unit. Over priced for not even exact size listed

Tiffany S.  |  Réservation 
Non reviews have been submitted for this location.

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