Customer Reviews for U-Haul Storage of Rochester North
Location en tout temps  |  U-Haul Truck Share 24/7© Location

85 évaluations

1264 Hadleyview Ct NE   Rochester, MN 55906

(507) 216-6859

Heures d'ouverture de l'établissement

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(507) 216-6859

1264 Hadleyview Ct NE
Rochester, MN 55906

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack W.  |  Premières impressions 
Évaluation :
1

my outdoor storage spot for my was unusable due to other trailer being parked halfway on my spot... unable to resolve via either customer service or contacting manager.. cancelled after 3 weeks due to the hassle.. front gate was also never functioning. just a poor experience

David D.  |  Expérience générale 
Évaluation :
4

I was never able to get someone to answer the phone. Doing business online is fine, but confirming and clarifying opportunities and arrangements by phone would be very helpful for the customer and good for your business.

Fletcher H.  |  Premières impressions 
Évaluation :
1

Staff sent us to storage location with wrong key, couldn't enter the building. Had to go back to the store to get the right key for the building. Once we were able to enter the building, we found that the storage unit assigned to us was already in use. Customer service told us to get a hotel for the night and figure it out during store hours the next day. We moved into a vacant unit that happened to be empty, only to find out after we moved all our stuff the unit door was broken (probably why it was vacant). The experience was such a hassle and I would recommend exploring other options before using uhaul.

Jacob B.  |  Premières impressions 
Évaluation :
3

It was frustrate that the garage door did not work! It made moving boxes more difficult!

Sharon S.  |  Expérience générale 
Évaluation :
5

Excellent staff and Property

Sharon B.  |  Expérience générale 
Évaluation :
5

They were great

Drew G.  |  Premières impressions 
Évaluation :
3

It’s a Storage I guess for a storage space it’s one of the Greatest spaces

Sharon B.  |  Premières impressions 
Évaluation :
1

My thoughts are way too long for 200 characters. If you really want to know what happened, you can call me at (507) 456-9033

Tom R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANET H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE P. 
Évaluation :
5

It was fine. I didn't think of anything to improve on. Merci.

PETER V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREG T. 
Évaluation :
3

Needs more parking for the customers.

KELLY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
5

Everything went perfectly, thank you.

Brad D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdullahi A. 
Évaluation :
5

What a great experience! Sue had the truck ready when I arrived and helped me load the appliance dolly we rented. Returning the truck was a no-hassle process. This will definitely be my first choice location for future truck rentals.

Jayne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUNYUAN C. 
Évaluation :
3

The pickup location was 16 miles from my house. I don't think the mileage calculator program you use takes this into account.

JIM H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPHINE I. 
Évaluation :
5

More vehicles to rent. I usually am not able to rent this location close to my home

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN P. 
Évaluation :
3

The only comment I would have it for the drop off location that was initially selected - Etiwanda Hay & Grain. We called several times with no answer, left messages with no repsonse, and waited around the business for over a half hour as nobody was there. This location needs to be removed as a drop-off location for a Uhaul as it looks like the place hasn't been in business for quite some time.

RANDI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS R. 
Évaluation :
4

I thought the price was high for mileage since I paid for gas and had to clean-up the truck. Maybe first 25 miles are free and then a fee

DENNIS C. 
Évaluation :
1

Although we had reserved our truck in advance (via the number on your website- the UHaul employes on the telephone was very helpful and pleasant), it tooks us over 30 minutes to do the paperwork to get the truck and over 45 minutes to return it to the same location! It took substantially longer to get and return the truck than to move our belongings! It was outrageously slow and inefficient- and you already had all of our info from our phone reservation! I have never written a negative review before so this is not about me being unreasonable- this was unacceptable, inept service!

carrie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTINSON S. 
Évaluation :
1

Speed up, gave all info over the phone. Then when I get there I have to wait over an hour just to get help then another hour of taking info. 2 hours to rent a trailer is rediculous!!

Royce K. 
Évaluation :
4

Everything was perfectly fine.

DANIEL O. 
Évaluation :
3

Terrible customer service. Slow process and inacurate information given. Will not be back.

MIKE R. 
Évaluation :
4

Nothing...this place was great. Plenty of space to park the Uhaul and key dropoff was clearly marked.

LISA Y. 
Évaluation :
3

The gas gauge was not checked before I signed for the vehicle. The paper work said there was a half tank of gas in the vehicle, but there was only a 3/8 of a tank. The paper work did not get changed. I had to pay for the extra gas. The vehicle shook violently when driven over 60 mph. The employee at this location was very nice, happy, helpful, and cheerful.

HEATHER H. 
Évaluation :
3

Ensure trucks have a full tank of gas. This would make it much easier for customers to ensure they return the truck with the same amount of gas. I added what I thought was enough gas to replenish the mileage I put on, but it turned out it was not so I got hit with a refueling charge. Very frustrating.

BRIAN K. 
Évaluation :
3

when I phoned my order in I reserved a 6,x12, trailer for 24 hrs. I was told where to pick up trailer @ 11:00a.m. when I went to that location and gave the lady my info and reservation # she told me where the trailer was and I should go hook-up and then come get her for a safety inspection ..I did so she ,she inspected and said o.k. lets go inside and do the paper work ,while we were doing the paper work she asked if I would return by 5:00 p.m. that night .. I replied " no I need it for 24 hrs. as agreed on phone ." she said 7:00p.m. was the latest I could have it ..I am already running late for my job at this point so I asked,What else do you have I could rent for 24 hrs." We agreed on a van for 19,95/day plus mileage..She then told me I would have to go to another location to pick up van so I did even though I am already an hour behind schedule ..When I get to other location there is an Irate customer ahead of me trying to get info on a bill ,the employee was however very curtious and did his best to get me on my way .. Long story short my 30/ day rental trailer ended being a 78/day van after mileage and another 20 for gas because I had to make more trips with the van then would have with the trailer..I really don't understand why my 24hr..trailer rental turned into a 7hr. rental period .. I feel that I got ripped off but I had to take the van so I could deliver product for my job ...

GARY M. 
Évaluation :
5

Great service, clean sparkly truck, easy handling. very satisfied, Thank you for making that event succesfull.

Trudy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PIETRO B. 
Non les évaluations ont été soumises pour cet établissement.

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