Jim has consistently maintained the highest standard of quality customer service and the store is by far the best managed store I have rented from.
WILLIAM B | Premières impressions
Customer Reviews for U-Haul Storage of Scranton
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I never moved in. I.called to cancel but could not get any help
Katrina M | Online Move InThe staff were always professional and very helpful, I will go back there if I ever need to
KEVIN J | Expérience généraleI was impressed with the assistance and support given throughout the rental process.
Divina M | Expérience généraleThey took very good care of me!!!
SCOTT C | Expérience généraleThe manager was very helpful.
DORRIS M | Premières impressionsGreat helpful staff moving in and out aslo when I needed to change units there were no issues or delay.
vicki a | Expérience généraleChris did an amazing job showing us options and was super friendly.
Aneuris L | Premières impressionsVery Good
maria d | Expérience généraleEveryone was so helpful. Fast and easy. Thank you so much for making it less stressful.
JILL E | Expérience généraleI was told i had poor neighbors when problem was presented. NEVER was i told I had to hang on to this items. I was told i had to call insurance regarding issue which expected me to hold onto all destroyed contents and have them cleaned or refinished after mice were living in them and everything was covered with urine and droppings if i had tje space never would have needed a storage unit common sense let alone the fact a child and someone with breathing problems allergies and heart issues would be using the furniture. Bring the mice living in the sectional to a mouse free house bet they wouldn't to it but expect me to yet every year fees were increased for vermin control. NEVER AGAIN WILL I USE OR RECOMMEND THIS STORAGE. But pictures and video have been taken if necessary I will share with others to prevent it ruining 6 month old furniture.
Christine W | Expérience généraleI would have said excellent but I like to leave room for improvement in all things.
EDWARD C | Premières impressionsOur experience was World Class ... All Staff was helpful and professional ... almost "military like" ... Yes Sir ... No Sir ... They knew what they were doing ... You will see us again ... Thank You ,,, Jim Nixon
james n | Expérience généraleI was so happy to get storage unit near my home
Lucille P | Premières impressionsI'm happy now that I have 24-7 access to my unit compared to the building where you can only gain access prior to 10pm. I work 3rd shift so that really doesn't work for me. I was disappointed in the building where it's to be climate controlled and maintained. The roof leaks all over and the smell in there is awful. For the price I was paying, in the end moving in to a bigger unit and also outside where no climate controlled (but no difference then the building) and 24-7 access. The building on 7th really should be shut down and renovated. I am please now with my new unit overall and why I stayed with U-Haul.
Katie Z | Online Move InWorked great for my needs. Had just moved to the area and needed a place to store things until I could find something more permanent. Site was great and access was still good even with winter weather.
Andrew D | Expérience généraleThe only thing they should do is have lightning inside storage area. Otherwise everything else was perfect
Vanryne S | Expérience généraleThere were mice in my unit including a dead one! My bill was $54,95 an jacked up to $68 and change within a few months, this place is definitely a rip off!!
Jacquelyn M | Expérience généraleThe manager was amazing He helped me out a lot
doris m | Premières impressionsStorage room are too small for what my needs were.
Alvin V | Premières impressionsHad a excellent experience, never had a problem, and I would recommend to others. Thank You U-Haul.
Mary G | Expérience généraleThe door wouldn't stay up I mentioned it once towards the end of my storage but I would have had to been there for them to fix it also if somebody there's somebody gets out earlier than they are due to they should get a credit since she would be able to turn around and re-rent it right away
Scott H | Expérience généraleMuchas gracias x las atenciones
ernesto r | Premières impressionsVery helpful and respect
sandra z | Premières impressionsMichael did an amazing job from start to finish with his professionalism, knowledge & genuine concern to help me with my needs in securing a storage unit.
Rose H | Premières impressionsGreat helpful and friendly staff, I highly recommend this place
STEVEN G | Premières impressionsI used my access code at the gate and the machine returned: Area Closed. Signs and advertisements said access was 24/7.
Christopher W | Online Move InUnit Site is a mess, The units in front look great untill you get in row,horrible roads,holes with water everywhere doors don't go up&down easily
Mona L | Premières impressionsWorst customer service of any uhaul location I've ever rented from. I have Been a customer for well over 10 years and this is by far the worst location. I would recommend to all people to rent vehicles at a different location or another company and definitely not to rent from a different storage facility. Specifically the Manager named Jim is the problem.
DANIEL P | Expérience généraleThe road into the facility and all driveways around the storage units are unpaved with deep, large potholes which were filled with water. The front of the storage unit had large pieces of broken glass and big pieces of packaging paper on the ground. The roll-up door would not close as it had been opened forcefully and one end was above the metal movement stop. I was eventually able to close the door but it was difficult without tools. All the other storage businesses I looked at had paved asphalt roads and one had tractor trailer access right to the door of each unit. I am on a waiting list for a space at that facility.
Nathan S | Premières impressionsThe facility was Very well kept, very clean thank you
magdalena l | Expérience généraleI was never able to speak to a person at this location, I would sit on hold only to have someone from your national number pick up, I would then need to wait for the manager to call me back. The storage facility itself was muddy and full of giant potholes that would freeze over in the winter and cause very slippery conditions both driving and walking. When I went to clean out my unit there was NO gate, the whole facility was wide open, no security what so ever. I would not recommend this particular facility at all.
Candace M | Expérience généraleThank you for working with me and supporting our military!
DANIEL M | Expérience généraleOnly problem I had was call center sold me a 15x10 unit that was climate controlled which I needed When I checked in on site the unit was not climate controlled The team worked out a solution to help Me get my items in two separate units of which were climate controlled ! Thanks team- ps tell call center this location does not have climate control for 10X15 units
DANIEL M | Premières impressionsI was very unhappy with the fact that every time I tried to get in my code didn’t work I went to the office they said they would take care of it and my whole time I’m having to go in and out of my storage was very unpleasant I couldn’t reach anybody to tell them that my cold wasn’t working I needed to get things and I was unable to do it I was very dissatisfied at the fact that no one helped me I went twice to the office about the pin not working and nothing was done about it and I have a unit for almost 7 months
connie c | Expérience généraleThe gentleman that help me out was very helpful.
Hector C | Premières impressionsStaff was always polite and friendly, thank you all for your help
Peggy R | Expérience généraleSo far O am very happy with my choice. Jim and all of the others have been very helpful...and enjoyable. Thanx
holly m | Premières impressionsGreat experience no problems at all. Smooth Move.
Mary G | Premières impressionsWhen i came to retrieve my belongings they were vary dirty dusty an moist mice ate thru cardboard an nested homes in 5 location mice droppings on everything an holes in bags which i believe was mice
Anthony T | Expérience généraleMy reservation and move in date were for 09/26/2020 when I arrived at your facility to move into my unit, I was told there was no unit available for me, I requested the employee at the counter to call your manager at HOME and find out what was going on, I was told by the manager that my unit (10x10) was left w/garbage and no one at your facility including your manager was not able to clean it (10x10 unit) out and I would have to wait and come back the next day to move into my unit that was reserved and suppose to be ready for me 09/26/2020. I then asked what U-Haul was going to do for me monetarily for the complete incompetence that was my experience with your facility, and the inconvenience that was on me. I was told nothing, I would never recommend your facility @ 325 N 7th Ave in Scranto to anyone. Also while moving in a day late, the drive leading up to my unit was riddled w/pit holds, and broken glass. Your facility in Jacksonville NC, very friendly, however the wipers on my truck were shot and shredding.
Candace M | Premières impressionsthe manager was terrific in explaining the process/rules etc in reference to the storage unit I rented. Very pleased w/the service.
Thomas C | Premières impressionsThe service was great..Navigating the lot with the unit was difficult and very hard to turn around-there should be wider births to turn aroun or lot should loop around. Also guys driving 4 wheeler rv at high speed inside the compound..thats dangerous,also small child riding..not to mention an accident could occur! Poor judgement on part of fellow unit renter!
Shawn M | Premières impressionsOutdated key pad access going in, which meant I had to get out of my car every time I wanted access unlike other storage facilities where they all had card access you could reach sitting from your car. Entrance was destroyed and unpaved, and speed bump was high enough to bang the underneath of my car or motorcycle every time in or out.
Hector M | Expérience généraleJim, the store manager was so very patient with me and explained everything to me. I am currently separated from my husband of 51 years and Jim showed so much compassion as I was very upset. All your employees hopefully follow Jim as an example of how customer service should be.
jean l | Premières impressionsEverything went smoothly from pick up to drop off. Your representatives were all very pleasant and friendly.
Lawrence L | Expérience généraleI was told when I called that I was receiving one month free because my daughter was displaced from school but man at desk was not sure if he could give it to me , I hope I will Still receive this promise.
tom d | Premières impressionsStaff was extremely helpful and kind. Chris went above and beyond to help us get everything situated! Merci.
rosa p | Premières impressionsFree storage unit for 1 month is a very nice thi g to have. We are taking advantage of this and will be using your services again shortly. Might I add 1 more thing, this has all been during the worst time of the covd 19 pandemic. Thank you very much!!! Scott
Scott D | Premières impressionsPrices could be cheaper
dale s | Premières impressionsA pleasure to do business with. Very friendly help there.
wayne w | Expérience généraleThis storage location is like a mud pit. It's a complete mess and dangerous.
Charles N | Expérience généraleHad some difficulty eneterkng at the gate
Malyka T | Premières impressionsJust have to let u leave!
Sandra V | Expérience généraleCommunication was horrible my storage unit was not the correct one I needed
Lourdes C | Premières impressionsNo complaints at all. Fair prices and all we expected renting a storage unit. Will definitely return in the future if we ever need a storage unit again. Merci.
PATRICIA F | Expérience généraleI found the service to be rapid, accurate, and friendly.
Robert D | Premières impressionsFast service, paid attention to my needs, gave good advice concerning security locks..
Hassan A | Premières impressionsAlways a pleasure Would use them over and over again.....
george r | Expérience généraleHelpful enough. Nothing overly forward or special about the service. Quick and easy. Truck was pretty dirty on the inside so that's why I'm taking off a star.
Timothy R | Expérience généralevery clean and helpful staff
Michael E | Expérience généraleStrongly recommend - very professional - would use again !
danielle b | Expérience généraleTruck was pretty dirty on the inside. Staff was great. Excellent service.
Timothy R | Premières impressionsGreat service
SOLOMON S | Premières impressionsGeneral manager Jim went over and above in assisting me with all my needs on both returning my truck and trailer and providing the perfect storage unit. His assistant also did the same, driving truck,
Dennis M | Premières impressionsFast and pleasant
JOHN N | Premières impressionsthe lock was frequently frozen and my locker inaccessible during colder months.
david f | Expérience généraleI enjoyed storing my belongings at the 24-7 access. Thanks UHaul.
sylvia b | Expérience généraleGreat staff, great facility.
caleb s | Expérience généraleeverything great,
Yehuda H | Expérience généraleGreat service
Yehuda H | Premières impressionsBest customer service And very helpful
Sam G | Premières impressionsabove average
BARRY M | Expérience généraleI was surprised to find the ceiling held together with duct tape
don k | Expérience généraleWill always rent , very helpful
paul m | Expérience généraleExcellent experience! Would use again if needed.
AL C | Expérience généraleVery happy with the storage
Tim B | Expérience généraleThe employees were helpful and friendly. They helped me much more than the phone customer service reps did.
Christopher S | Expérience généraleShouldn't have to pay extra for 24hr access. Needs to be included.
CHRISTOPHER G | Expérience généraleJim! Was awesome he listened to my concerns, and resolved them together. Merci.
karl l | Expérience généraleStaff was always helpful and friendly. Facility was safe, clean and accessible. Very easy and safe to store belongings. Je les recommande fortement.
lisa z | Expérience généraleNo problems while my belonging were on storage
DIANE S | Expérience généralealways pleasant to deal with. excellent service!!!
teri t | Expérience généraleEmployees were very professional and helpful
Nancy H | Expérience générale