Customer Reviews for U-Haul Storage of Sea Tac

3898 évaluations

20024 International Blvd   Seatac, WA 98188
(ADA parking only available to customers)

(206) 878-8158

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(206) 878-8158

20024 International Blvd
Seatac, WA 98188
(ADA parking only available to customers)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS J. 
Évaluation :
5

The guy who helped me out has great customer service, from pick up to check in! Thank you!

TIEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Relaxed efficient atmosphere

JOIA T. 
Évaluation :
3

Quickly in and out

Wesley V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick O. 
Évaluation :
3

To be clear, I would only recommend u-haul to people making in-town trips. If they were to ask about making trips going over 50 miles, I would not recommend u-haul, as the equipment isn't meant for, or good with, long-distance trips.

Victoria E. 
Évaluation :
5

Helpful team, equipment ready and in good condition. Merci!

RONALD JAMES L. 
Évaluation :
5

Love this location!! Always the best service and prices! Convenient location! I only is this location for so my local needs!

REBECCA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karin C. 
Évaluation :
5

Very courteous staff and would highly recommend this location, I just wish there was a turn to enter instead of making a u turn up the street to enter location

Shawn F. 
Évaluation :
5

The manager of the store was awesome. GREAT guy.

MARDA M. 
Évaluation :
4

I didn't go in as it was just a drop off, but it was fast and efficient, and very friendly also. I really appreciate being received as a wanted customer and not as a job someone has to do... Nice job here!

Robert D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HAN H. 
Évaluation :
3

I had my Son drop it off so I am not rating that location.

CHRISTINE DIANNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE R. 
Évaluation :
5

Don't change a thing. Savannah was most helpful in making my reservation and during pick-up of the vehicle. She was courteous and professional. Promote her as soon as possible.

MICHAEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANYA W. 
Évaluation :
5

Your Crew For The Day of August 27Th, where So Very Excellent With My Request, Customer Relations, Very Curtious And So Very Respectful, Thank You Gentlemen Again. God Bless

MICHAEL S. 
Évaluation :
5

Great customer service . Easy pick up , and even easier process when dropping off the truck. The attendants were Very friendly and prompt.

JOAN T. 
Évaluation :
5

nothing.excellent service given.

DENISE E. 
Évaluation :
1

Overcharged me

Michael S. 
Évaluation :
5

Thank you for your service

MAMADOU B. 
Évaluation :
5

When I booked the truck I asked if he could transport two passengers with the driver with seatbelts. I was told yes. The middle seat belt was missing a female receptacle. This is in violation of DOT laws, end of state and federal laws. Not having a seatbelt for all passengers is a safety risk and could result in a ticket for the driver if not all passengers have their seatbelt secured while the vehicle is in motion. This truck should have been inspected both before and after every use. A illegal and dangerous truck without working seatbelts SHOULD NOT be on the road until after this critical safety defect has been fixed. This is very bad!

MARK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE LYNETTE P. 
Évaluation :
5

Staff was friendly and helpful

Bonnie W. 
Évaluation :
1

I understand the U-Haul closes at 8 and I arrived at 755 to return a rental truck. The person helping me (David) complained that be would not be getting off of work in time. I don't want to ruin anyone's day, but I really do not want to pay for exorbitant parking fees for a U-Haul truck in Seattle. David was very rude and unpleasant

Cynthia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAN K. 
Évaluation :
5

There was a bunch of animal hair on the passenger seat. Need to clean better. But overall good experience.

Kaleb M. 
Évaluation :
3

I wish the employee had walked me to my van and looked inside the van with me. The little debris I found in the back of the van didn't bother me enough to go back and complain about it so I don't. Then I was charged the cleaning fee for it. I have filed a complaint!!

Edith B. 
Évaluation :
5

The man working at this SeaTac location when I picked up my rental was super friendly and polite. He made the process really fast and efficient, which I really appreciated. He was also working when I dropped it off and delivered the same service. I was about 15-20 mins late because of a meeting that ran over and he was really cool and easy going about it. I was in a hurry because I was running behind and he was super quick again. I didn't catch his name, but great service! Merci.

Jennifer D. 
Évaluation :
4

This pickup location was fine. Our challenge is that U-Haul did not have our reserved truck (Reserved for a month ahead) at the location just a couple minutes away from us. This location was 40 minutes drive away from us. The Uber was going to cost us 65 $to pick up the truck. U-Haul didn't have an answer and basically said sorry. When we flew in to Seattle the day before the move. We picked up the truck at the airport location early to save the Uber cost. After their screw up, these idiots actually charged us for an extra day. Their reservation system is a joke. We added an additional driver and they moved the reservation name to his last name and we were unable to access any of the online check in or return. When i called they actually said that they couldn't talk to me because the reservation wasn't in my name. The other driver was told the same thing because his password didn't match the reservation. After waiting for hours we did talk to a real person and they were helpful. Pretty annoying to listen to them recommending using the online services when they screwed it up and we wasted hours of moving time sitting on the phone. They even managed to screw up the moving helpers as well. They changed the help date and time for both sides of our move. Never bothered to tell us. Thankfully we noticed the error and called the helpers direct and worked out a compromise. Overall their incompetence is staggering and it isn't the people. Everyone we actually talked to were great. Their systems are horrible. The staff at both pick up and drop off locations were very professional.

RAYMOND G. 
Évaluation :
3

The truck condition was so bad needs lots of maintnance

Khaled A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA LEE T. 
Évaluation :
5

The attendant went out of his way to help. Great guy!

KASSAHUN Z. 
Évaluation :
5

Friendly efficient service

Justin S. 
Évaluation :
2

We can't drop the truck to other location.

MARY GRACE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK O. 
Évaluation :
5

Great customer service! My best Uhaul experience so far.

Christopher B. 
Évaluation :
5

Thank you for the great experience!

Michael H. 
Évaluation :
4

Was charged for 2 blanket bundles but only received one.

RALINDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KLEMENS T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LENELD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylas R. 
Évaluation :
4

Give the vehicle an external washing. Windshield was covered with smashed bug remains.

RONALD C. 
Évaluation :
2

When we got to the first location, no dollies had been reserved for us even though I had prepaid for two. We ended up being able to get them from a different location but the guy at the first location by Seatac acted like he couldn't do anything about it initially. I had to hassle him to have him help us get the equipment that we absolutely needed to be able to complete our move. In the end I spent over an hour and a half driving all over town to get those dollies while my husband moved boxes alone so we could return the truck in time. It turned our moving day into something very stressful and I truly wish I had booked through another company. UHAUL is usually my go to but not after this. I'm so disappointed.

JESSICA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLEEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig K. 
Évaluation :
4

oui

Ye T. 
Évaluation :
4

My reservation was changed without notifying me the day I was meant to receive my rental. It was frustrating being far from home and not having the vehicle we needed at our scheduled time. I spoke with customer service and made sure everything was prepared for the new time and all was well after that.

KATIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY RAY J. 
Évaluation :
5

great, friendly, efficient staff! Thanks.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY W. 
Évaluation :
4

Truck was not available as scheduled. Lost half the day. No local office's fault but frustrating.

Rodney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M. 
Évaluation :
4

I do not have constructive criticism at this time as I received quality customer service.

ROBERT DAVID T. 
Évaluation :
1

Horrible experience. How do you call your customer on the day they are picking up a one way rental two states away to say we don't have your truck. Told me I could go two and a half hours away to pick up my truck. Then charged me more for a ten ft truck. I literally had to leave furniture on the street.

JASON S. 
Évaluation :
3

The system was down and I had to wait two hours before the person working could figure out how to get me checked out. Also when the employee finally figured out how to check people out she helped other people first even though I had been waiting longer. I have been charged two times on my debit card as well so my money is tied up till it gets figured out. When I did finally get my truck the back was dirty with packing materials so I had to sweep it out.

TRISTAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY RAY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron H. 
Évaluation :
5

Very good service

UMER G. 
Évaluation :
5

Excellant customer service. Personable and knowledgeable staff who went above and beyond for us.

TED L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHUNDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISABETH B. 
Évaluation :
5

Everything was awesome!

GUILLERMO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PALWINDER S. 
Évaluation :
3

UHaul as a company is pretty trash. I reserved a truck for a location (pickup and dropoff) near where I live for a roundtrip move, which I had received confirmation for. However, 2 hours prior to the scheduled start time, my confirmation was updated to 2 different locations. Staff at both locations were friendly and understanding of the bs UHaul did, since they weren't at fault, but I will avoid using UHaul for the rest of my life. This particular facility was pretty clean and well-kept, however.

DION CHI-HO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL H. 
Évaluation :
4

Make signage more visible from the street so the first turnoff for equipment returns isn't missed. (Trees block view of big Uhaul sign)

Holly R. 
Évaluation :
2

When i rented my uhaul the first sent the truck to the wrong location. Then they had us pay for a furniture dolly but never gave us one. We were told the drop off was 2pm it was actually 3pm.

JANAYA P. 
Évaluation :
3

Answer your phones! Charge the rental at the rate that was told to the customer. Hire helpful people that can answer questions and handle problems.

JOHN P. 
Évaluation :
3

Answer the phones! Charge the renter the rate you said would be charged. Hire people that can actually help your customer. Respond to concerns and not allow customers to leave the facility without a proper reply!

JOHN P. 
Évaluation :
3

Disappointed that they didn't have propane, but otherwise staff and location were great!

Bill I. 
Évaluation :
4

The location was a cluster of trucks in a small area. Although the staff was very helpful and courteous.

Frank M. 
Évaluation :
2

Too small

KRISTINA L. 
Évaluation :
5

Nothing the employee was great. Helped us with the rental and also went the extra mile to make sure that is was the right rental for the job. Thank you for the help

MARK FERRER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Raiven D. 
Évaluation :
2

English language is my second language, there is not easily explained.

BERHANU E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael B. 
Évaluation :
5

I don't remember the manager's name but he does an EXCELLENT job! Friendly, knowledgeable. All the staff that I have had interaction with are great workers and actually seem to care about what they are doing.

Scott K. 
Évaluation :
1

This location is busy and only the manager was available. She even admitted she needed to hire more people to every customer in the store at that moment. Then, the manager was going to charge us the first months rent in which I told her we would be getting one month free because that's what it reservation was supposed to include. Customer service even told my husband that this location has a unit available and the first month would be free. She then tells me, "I don't participate in that. Because I'm so small here, I don't participate in that." I went back to the car to tell my husband who was watching our 5 month old who was sleeping. He goes in to talk to her and began to tell her that we were told we would get one month free of storage and that her sign in the front even says one month free rent. The manager says that she has to put that on her sign which is FALSE ADVERTISING! Then the manager finally asked if we had a certificate. My husband grabs the certificate from the car and then the manager says we can get one month free. It is my fault I wasn't prepared with the certificate but also the manager could've asked me and I would've remembered and got it myself. Horrible experience.

Kendra J.  |  Premières impressions 
Évaluation :
5

Its was good cutomer service

EPHRAM E.  |  Premières impressions 
Évaluation :
5

Your employee was excellent

Mark A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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