I went on a Sunday and they weren't actually open, I had to wait for someone to meet me to give me the key and that was after many phone calls. When I brought the van back, it had more gas than when I picked it up and they still charged me extra for gas! I will not use you again!!
Colleen B.Customer Reviews for U-Haul Storage of South Beloit
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The owner/manager was incredible to work with. Very nice and helpful. I would recommend using this facility to any and everyone
Dewaun S. | Expérience généraleBruce is amazing and is very helpful. Would recommend to all plus prices are far better than any other storages in the area!
Raphael C. | Premières impressionsThe unit was very clean and I was very impressed with how well made they are. I also was very surprised that it was heated and provided a padlock inside. The best thing is I got the first month free.
Kimberly S. | Premières impressionsI have been a customer here for over 10 years I have had more price increases sens U haul has taken over than all my years combined. The people behind the desk could care less I have been promised phone calls 3 times and never received one yet but when my debit card was hacked and my automatic payment was declined I received a phone call right away funny how that works
DANIEL P. | Premières impressionsThe employee and owner manager were extremely helpful and I am very pleased at the results.
Lee M. | Premières impressionsMost of the winter months I was unable to access my unit because large amounts of snow were plowed up against the door and it was froze shut. This is the reason I am no longer renting this unit and have moved to a nearby unit.
Mark H. | Expérience généralebilling issues ,being blamed for something I didn't do resolved! If I could find another place I would, getting expensive
ALAN H. | Premières impressionsUa
DOUGLAS S. | Premières impressionsI had trouble with getting into web page….. I gave up. We also rented a 24' van. Everything went well, even the weather!
MICHAEL B.Bruce is a great guy to talk to and very helpful
james t. | Premières impressionsThere was a computer glitch which caused a minor issue, one phone call and it was taken care of. The best customer service ever.
Bilinda S. | Premières impressionsIf I ever need storage again I will be calling you guys 😊
PRISCILLA G. | Expérience généraleI had a great customer experience. They were helpful, informative and thorough.
GEORGE W.I've been there for 12 yrs .Very clean and well maintained. I would recommended it to anyone. Reasonable pricing too!
KATHLENE G. | Expérience généraleStaff was very helpful and friendly! I had requested a unit, was put in a waiting list and within a couple of hours, she called me back to let me know one was available. Thank you so much for the prompt response and professionalism!!❤
CLAUDIA M. | Premières impressionsMy only concern was when there was a fire in 1 or 2 of the units on Madison Rd. I assume the people were either storing something flammable, or it looked like it may have been an electrical fire from an outside light.?
Gayle S. | Premières impressionsQuick and friendly. Thank you.
Julie H.Well clean and maintain vehicle. Making my move that much more worry less. Thankyou
Michael R.Big thanks to both gentlemen at the office! Great service!
Teodora R.Extremely nice and very helpful
Bobby W. | Premières impressionsFacility made no changes to security of units and yet raised prices.
TERI R. | Expérience généraleKevin was real helpful and polite
Loural C. | Premières impressionsvery friendly and helpful
RANDOLPH B. | Premières impressionsThe Uhaul Representative, Kevin Tadder was exceptional! He took the initiative to return our call and immediately resolved the issues we were experiencing with our attempts to secure a unit.. He alleviated our concerns. Mr. Tadder was very professional and amiable. His energetic spirit and dedication to provide the individual with nothing less than customer service excellence has surpassed our expectations! We are appreciative of his commitment towards problem resolution and attention that he warmly extends towards those he encounters!
Fernando E. | Premières impressionsI spoke with an employee, Kevin, who was exceptional. He saved the day when my family was facing a difficult situation and made the process both reassuring and easy. I can't sing enough praises for Kevin. Thank you for everything.
Mary L. | Premières impressionsExcellent customer service! Every interaction has been friendly and professional.
Sean W. | Expérience généraleThank you for letting me rent from your storage facility.
Verena L. | Expérience généraleThe manager is really efficient and friendly. Staff are super helpful. The units are great and cost effective I would highly recommend South Beloit U-Haul storage.
jacqui f. | Expérience généraleThe eternal hold on the first phone call was way out of line (call center) it could have been handled much better
Fair Oaks R. | Premières impressionsPavement would have been nice, many others have it for the same rent.
Chris C. | Expérience généraleNo negative comments everything went well.
ANTWINE M.i called at the last minute to get a unit and Kevin was very friendly and helpful. He made this a smooth experience for me. Merci
Pat D. | Premières impressionsCheck in and out is not quick, plan for an extra 15-30 minutes.
LORETTA S.Overcharged, misrepresented the facts about renting the van. The charge to my credit card was excessive for a 19,95 Van...My credit card has been charged for 33 more miles than what I actually used! I want it straightened it out ASAP thank you
barbara L.Your staff is outstanding! Issues were resolved quickly and staff friendly and courteous. My reason for leaving after about 15 years- downsizing! If I need storage in the future, I'll be back!
MICHAEL B. | Expérience généraleThe mini van smelled something awful and the steering wheel was grimy. The seats had not been cleaned as well.
SANDRA J.Very friendly and helpful with everything
Alen K. | Expérience généraleThe only reason this was not a great setup was because I had a 26 foot truck and there was really no place to put it that was good. Also, the key drop off was a little confusing because the drop box wasn't as identifiable as everything else is. It wasn't orange, and wasn't clearly marked.
Joe L.Personnel amical
Rose K. | Premières impressionsI highly recommend this U-Haul location. The vehicle was ready and the transaction was very smooth.
RONALD K.Everything was good!
David W.All is good. Thxs.
DAVID G.The agent insisted i needed to come into the office to fill out paperwork. It appears she was not trained on the mobile pick up app. I told her nurmerous times and I showed her the mobile screen indicated walkin and get the keys and notify the agent that your rental application has been completed. She insisted that she needed to call her boss so she can get the documents signed. I was frustrated with this rental. I have never had such a challenging experience. Because of the experience today I really should get a refund. It appears none of the staff was educated regarding this rental method. Signed Frustrated!!
Francisco A.Had some water in back of storage facility, but over all was a good experience.
Carmen L. | Expérience généraleOnly the premium units have pavement in front of them. Had I know this I would have went elsewhere.
Chris C. | Premières impressionsA lot of our items was really wet .
Alaya J. | Expérience généraleStaff was very rude, disrespectful and ignorant. Storage units are nice but I will never support uhual again your staff is a reflection of your business and I did not have a good experience.
Geteaka T. | Expérience généraleThey took out money the day before i moved out and they wouldnt refund for the month I am a long time customer who rented 3 trucks and 3 storage units last year alone. I dont tbink this was fair. Other than that everything was all good.I tried to resolve tbis issue with them but I vot nowhere please help.
Richard M. | Expérience généraleI was sad to find mice droppings in my unit
Natasha K. | Expérience généraleJennifer that checked us in was very helpful and super friendly. A pleasant experience. I would definitely recommend this Uhaul center.
Staci H. | Premières impressions