I had a mixed bag of experiences with my nearly 5 year long association with U-Haul. At times, I became so frustrated that I was actually suicidal. Other times, I was astonished by their generosity and humanity. Without going into details, let me just say that changes need to be made in the way that customers routinely get shuffled into your reservation cue. Every call, no matter what phone number that is dialed, goes to your sales force. This is predatory in it's nature. After someone has already become a customer, and they require in depth assistance, for you to then try to "up sell" that person on something they may already have purchased or do not need, that doesn't help you sell one extra dime of products or services. For me, it became a labarynth of frustration and desperation. All I needed, 99 % of the time, was to speak to someone at the facility to which I was dialing. Calls to a specific location should be answered by that location, not someone in the other side of the country, or other side of the world. Which, thank God, U-haul hasn't started doing. As for me, U-Haul started out by overcharging me and then taking the truck away along with all my belongings. This didn't get resolved for about a week. It was almost five years ago, so I can't recall how long it took, but it was awhile. And during this time I became so enraged and despondent that thoughts of suicide and homicide did more than just cross my mind. But then, after dozens of calls to all parts of the U-Haul carousel, I was finally connected with a problem solver, whose name escapes me. When this happened, everything fell into place and I ended up being a customer for nearly five years. And U-Haul was very generous with me then. Now we skip to current events. Time for me to move out of storage. Many months of back rent due and no money in my pockets. One person from U-Haul was there. The only person who cared. Martha. So in short, less corporate structure and telephonic runaround and more people like Jose Olmedo and Martha at the local level .
Andrew G. | Expérience généraleCustomer Reviews for U-Haul Storage of Southside
Testimonials From Recent Customers
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Great service
angel m. | Premières impressionsI lost access to the storage 2 days later. The lock wasn't left in the storage.
Jasmin S. | Online Move InJose Olmedo is a super guy and he is very friendly and helpful I would recommend this U-Haul site to everyone thx Jose job well done!
Bernard P. | Expérience généraleIt is hard getting local help over the phone.
tamika p. | Expérience généraleVery nice staff
Denise O. | Premières impressionsThis uhaul storage facility is horrible your items get stolen and no one accounts for them I would never rent a storage from this place ever again the worst place ever 4th Street Bakersfield drug infested and on site employee is the absolute worst needs to be shut down
Laquice H. | Expérience généraleThe location was in a bad area and we had problems getting in and out of the gate. The card did not read properly. No human or office on site. Had to drive to the uhaul rental facility down the road for assistance or wait on the phone for a long time for help.
Amanda S. | Expérience généralei needed a last minute storage a U-haul had me in an out “Great service”.
Maurice J. | Expérience généralePaid for insurance and things were stolen out of my unit. Brought up multiple times and nothing was done about it.
Aaron N. | Expérience généraleNone at this time
adam r. | Premières impressionsExcellent costumer service
Jocabel V. | Online Move InMy storage is very small for the amount i paid for .. not satisfied at all 😞
rosa G. | Premières impressionsLa mejor experiencia y la mejor a tencion al cliente
Oscar C. | Premières impressionsI was not happy with the security of the facility,in the storage walls are to low that can cause a theft in another person's storage like it happen to me,I ended up moving to unit #343, because storage I was end before, some nasty looking ghetto as black people on the right of me slipped threw the top of the wall ransacked my storage and stole over at lease $800 worth of items and nothing was done or was there any video able to look at and I feel there over priced.
Damon Wesley J. | Expérience généraleExcellent
Fidencio N. | Premières impressionsthey messed up and gave me the wrong storge unit with a lock and a red tag
rayvon M. | Premières impressionsStaff was Awesome and quite efficient
Clifford B. | Premières impressionsI really appreciated the office and customer service reps for being so accommodating
JAMILIA J. | Expérience généraleThe front desk she was really helpful she answered all my questions she was great service for sure I'll be going back in the future for my next storage
lisa d. | Expérience généraleGreat!!!
Carrie E. | Expérience généraleNobody to let us in, codes or remote didn't work. Very narrow turns, and entrance/exit is poorly located. The people at the truck rental facility were very helpful.
Dennis R. | Premières impressionsMerci
Nina B. | Expérience généraleFirst time I went to the units first trying to get information there, no one was there. So I call the number on the window. Then it went smooth.
marvin w. | Premières impressionsYour customer service was great very respectful I would recommend you to my contacts
Margo B. | Premières impressionsTried to move out before being charged an unnecessary month but the manager was not on duty during business hours on three different occasions. Also people are clearly living in the storage units.
Elyse C. | Expérience généraleJose the manager was great he helped out in the morning then John the other manager was very helpful and great too change my storage out when I found out the first one was the wrong size
Paula O. | Premières impressionsThe manager Jose was professional and explained every questioned I asked.
Douglas R. | Premières impressionsThank you guys so much
Jalae J. | Expérience généraleThey were all friendly and kind , I would rent a storage unit there again .
April Manceil G. | Expérience généraleAwesome customer service!
Kissieri T. | Expérience généraleEmployee that helped me did not know the software, was unable to input information for 30 minutes AFTER me giving the info to her THREE times. VERY VERY VERY VERY POOR SERVICE.
cassidy t. | Premières impressionsI reserved my unit online it was to small and I only received 22 dollars of my money back not a happy camper
akkeli h. | Expérience généraleThere were a lot of homeless entering the gate when it opened. It was hard sometimes to navigate the rows(badly parked cars) and we never saw the attendant even when she was supposed to be there.
Eugene D. | Expérience généraleI paid in advance and i was not told at the time I first rented the unit I would not be getting the extra month I paid back if I emptied the storage early. So I did not get my money nor is it posted.
edwardo H. | Expérience généraleGreat help from the manager of the facility. We really appreciate all the people who work at this facility. They made our move easy as it can be. Merci!
Napoleon M. | Réservationgood to go!!
Joseph D. | RéservationVery difficult to work with and not helpful at all.
HILL T. | Expérience générale