Customer Reviews for U-Haul Storage of Southside

61 évaluations

201 4th St   Bakersfield, CA 93304

(661) 834-1250

Heures d'ouverture de l'établissement

  • Lun au dim : 24 heures

Services dans cet établissement :

Pour nous contacter

(661) 834-1250

201 4th St
Bakersfield, CA 93304

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au dim : 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I had a mixed bag of experiences with my nearly 5 year long association with U-Haul. At times, I became so frustrated that I was actually suicidal. Other times, I was astonished by their generosity and humanity. Without going into details, let me just say that changes need to be made in the way that customers routinely get shuffled into your reservation cue. Every call, no matter what phone number that is dialed, goes to your sales force. This is predatory in it's nature. After someone has already become a customer, and they require in depth assistance, for you to then try to "up sell" that person on something they may already have purchased or do not need, that doesn't help you sell one extra dime of products or services. For me, it became a labarynth of frustration and desperation. All I needed, 99 % of the time, was to speak to someone at the facility to which I was dialing. Calls to a specific location should be answered by that location, not someone in the other side of the country, or other side of the world. Which, thank God, U-haul hasn't started doing. As for me, U-Haul started out by overcharging me and then taking the truck away along with all my belongings. This didn't get resolved for about a week. It was almost five years ago, so I can't recall how long it took, but it was awhile. And during this time I became so enraged and despondent that thoughts of suicide and homicide did more than just cross my mind. But then, after dozens of calls to all parts of the U-Haul carousel, I was finally connected with a problem solver, whose name escapes me. When this happened, everything fell into place and I ended up being a customer for nearly five years. And U-Haul was very generous with me then. Now we skip to current events. Time for me to move out of storage. Many months of back rent due and no money in my pockets. One person from U-Haul was there. The only person who cared. Martha. So in short, less corporate structure and telephonic runaround and more people like Jose Olmedo and Martha at the local level .

Andrew G.  |  Expérience générale 
Évaluation :
5

Great service

angel m.  |  Premières impressions 
Évaluation :
3

I lost access to the storage 2 days later. The lock wasn't left in the storage.

Jasmin S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica b.  |  Premières impressions 
Évaluation :
5

Jose Olmedo is a super guy and he is very friendly and helpful I would recommend this U-Haul site to everyone thx Jose job well done!

Bernard P.  |  Expérience générale 
Évaluation :
3

It is hard getting local help over the phone.

tamika p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette O.  |  Expérience générale 
Évaluation :
5

Very nice staff

Denise O.  |  Premières impressions 
Évaluation :
1

This uhaul storage facility is horrible your items get stolen and no one accounts for them I would never rent a storage from this place ever again the worst place ever 4th Street Bakersfield drug infested and on site employee is the absolute worst needs to be shut down

Laquice H.  |  Expérience générale 
Évaluation :
1

The location was in a bad area and we had problems getting in and out of the gate. The card did not read properly. No human or office on site. Had to drive to the uhaul rental facility down the road for assistance or wait on the phone for a long time for help.

Amanda S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcopolo C.  |  Premières impressions 
Évaluation :
5

i needed a last minute storage a U-haul had me in an out “Great service”.

Maurice J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVA E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THELMA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal g.  |  Expérience générale 
Évaluation :
2

Paid for insurance and things were stolen out of my unit. Brought up multiple times and nothing was done about it.

Aaron N.  |  Expérience générale 
Évaluation :
5

None at this time

adam r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Excellent costumer service

Jocabel V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal g.  |  Premières impressions 
Évaluation :
4

My storage is very small for the amount i paid for .. not satisfied at all 😞

rosa G.  |  Premières impressions 
Évaluation :
5

La mejor experiencia y la mejor a tencion al cliente

Oscar C.  |  Premières impressions 
Évaluation :
2

I was not happy with the security of the facility,in the storage walls are to low that can cause a theft in another person's storage like it happen to me,I ended up moving to unit #343, because storage I was end before, some nasty looking ghetto as black people on the right of me slipped threw the top of the wall ransacked my storage and stole over at lease $800 worth of items and nothing was done or was there any video able to look at and I feel there over priced.

Damon Wesley J.  |  Expérience générale 
Évaluation :
5

Excellent

Fidencio N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tamika p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marvin w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J.  |  Expérience générale 
Évaluation :
3

they messed up and gave me the wrong storge unit with a lock and a red tag

rayvon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leobardo S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gerardo g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R.  |  Premières impressions 
Évaluation :
5

Staff was Awesome and quite efficient

Clifford B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dantea N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria M.  |  Expérience générale 
Évaluation :
5

I really appreciated the office and customer service reps for being so accommodating

JAMILIA J.  |  Expérience générale 
Évaluation :
5

The front desk she was really helpful she answered all my questions she was great service for sure I'll be going back in the future for my next storage

lisa d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara o.  |  Premières impressions 
Évaluation :
5

Great!!!

Carrie E.  |  Expérience générale 
Évaluation :
2

Nobody to let us in, codes or remote didn't work. Very narrow turns, and entrance/exit is poorly located. The people at the truck rental facility were very helpful.

Dennis R.  |  Premières impressions 
Évaluation :
5

Merci

Nina B.  |  Expérience générale 
Évaluation :
4

First time I went to the units first trying to get information there, no one was there. So I call the number on the window. Then it went smooth.

marvin w.  |  Premières impressions 
Évaluation :
5

Your customer service was great very respectful I would recommend you to my contacts

Margo B.  |  Premières impressions 
Évaluation :
3

Tried to move out before being charged an unnecessary month but the manager was not on duty during business hours on three different occasions. Also people are clearly living in the storage units.

Elyse C.  |  Expérience générale 
Évaluation :
5

Jose the manager was great he helped out in the morning then John the other manager was very helpful and great too change my storage out when I found out the first one was the wrong size

Paula O.  |  Premières impressions 
Évaluation :
5

The manager Jose was professional and explained every questioned I asked.

Douglas R.  |  Premières impressions 
Évaluation :
5

Thank you guys so much

Jalae J.  |  Expérience générale 
Évaluation :
5

They were all friendly and kind , I would rent a storage unit there again .

April Manceil G.  |  Expérience générale 
Évaluation :
4

Awesome customer service!

Kissieri T.  |  Expérience générale 
Évaluation :
1

Employee that helped me did not know the software, was unable to input information for 30 minutes AFTER me giving the info to her THREE times. VERY VERY VERY VERY POOR SERVICE.

cassidy t.  |  Premières impressions 
Évaluation :
2

I reserved my unit online it was to small and I only received 22 dollars of my money back not a happy camper

akkeli h.  |  Expérience générale 
Évaluation :
3

There were a lot of homeless entering the gate when it opened. It was hard sometimes to navigate the rows(badly parked cars) and we never saw the attendant even when she was supposed to be there.

Eugene D.  |  Expérience générale 
Évaluation :
2

I paid in advance and i was not told at the time I first rented the unit I would not be getting the extra month I paid back if I emptied the storage early. So I did not get my money nor is it posted.

edwardo H.  |  Expérience générale 
Évaluation :
5

Great help from the manager of the facility. We really appreciate all the people who work at this facility. They made our move easy as it can be. Merci!

Napoleon M.  |  Réservation 
Évaluation :
4

good to go!!

Joseph D.  |  Réservation 
Évaluation :
1

Very difficult to work with and not helpful at all.

HILL T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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