Le client n'a pas laissé de commentaire.Manuel V. | Expérience générale
Customer Reviews for U-Haul Storage of Spring Hill on Mariner
Location en tout temps
U-Haul Truck Share 24/7© Location
Pour nous contacter
Spring Hill, FL 34609
(Corner of Mariner & Hearth)
Services dans cet établissement :
Heures d'ouverture de l'établissement
Toujours ouvert sur votre téléphone intelligent
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Paul P. | Expérience générale
Clean, safe and well designed as well as Easy to useRONALD B. | Expérience générale
I did not see or meet any uhaul employee at the storage facility, and I did not know the procedure to inform uhaul I was no longer needing the storage unit.Ronald W. | Expérience générale
The best place to keep your belongs safetykatiamari e. | Expérience générale
Better internet serviceKimberly K.
The 2 guys at the facility i visited were very helpful & answered all of my questions.Lisa F. | Premières impressions
I can’t rate storage at this time but the process of getting my possessions into my storage space was horrible.John M. | Online Move In
Clean and well taken care of .Robert G. | Expérience générale
The App didn't work well. It was only when switching to using mobile phone browser that I was able to successfully check the truck back in.Thomas W.
Great people and locationalan f. | Expérience générale
I am 7 months pregnant high risk. I received a truck with the fuel light on. Prepaid for milage AND put fuel into the truck. I hired moving help and was charged $30 to extend to wait for movers who were not even in the area. Because of this I had to keep all my belongings in overnight. A second mover was hired and given the incorrect information so I had to start to unload the truck myself and call into work late. I was told yesterday to contact a Mr T with no contact information on how to do so. This was a very disappointing experience.Tiffany H.
Le client n'a pas laissé de commentaire.Adelia l. | Expérience générale
Le client n'a pas laissé de commentaire.Adelia l. | Premières impressions
They went above and beyond their duty. When I filled my unit and left for the night I did not secure the door properly. I received a notice from them that they was checking units and found my unit unsecured. I drove back to fix it and they made sure nobody else would get into it until I got there.DANIEL L. | Expérience générale
Le client n'a pas laissé de commentaire.ELIZABETH a. | Expérience générale
When I reserved the truck & saw it was a 24/7 pick up and you needed a smart phone (which we don't have) I contacted Uhaul to have it changed to an office pick up and she said it was all set but there is no office at that location. It took my husband an hour to get the truck having to go to the Cortez Blvd office for a code to get the key for the truck. We were on the phone for an hour trying to complete the pick up. Poor customer service.TIMOTHY M.
Le client n'a pas laissé de commentaire.Kristin B. | Expérience générale
Everything was greatDalton S.
Fast, professional service. Good equipment.RONALD B. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew G.
Le client n'a pas laissé de commentaire.Denise Alfonse P. | Premières impressions
Why do you need the secondary verifcation? with the gold star on your license you have to provide all 4 of those things to the DMV to get a license.All you should need is a valid credit card. It is a pain to be out side in the sun and you cant see the screen on the phone to complete the many steps you ask for.Randy P.
I have rented many times from Uhaul..long distance and local. I reserved online for a van from this location, using the 24/7 pickup option. It was user friendly...the van was there, and there was plenty of space for me to leave my car for the time I needed the van. I will use this location for any future needs!Anthony V.
I'd warn them about the brakes. They are pretty loud. I don't think there's any issue with them, it's just that you can hear them a lot louder than if you were in a car.Diane M.
Wow! Smooth easy quick! Thank youPEGGY E.
Le client n'a pas laissé de commentaire.Lisa S. | Premières impressions
Le client n'a pas laissé de commentaire.mary lou m. | Premières impressions
Mobile pickup needs to be more smooth. Took over 30 minutes to check out a truckLouis D.
Le client n'a pas laissé de commentaire.Manuel A. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick S. | Premières impressions
Le client n'a pas laissé de commentaire.Constance Z.
Le client n'a pas laissé de commentaire.Yoan M.
Le client n'a pas laissé de commentaire.Robert W.
I spoke with a gentleman before we picked our trunk rental up and he was AWESOME!!! I wish I had gotten his name.Micheal H.
The Uhaul rep David, aka Mr. T, was an incredible help. Would have hated to go through the self-serve process without his help.David E.
Le client n'a pas laissé de commentaire.Stelios K.
Le client n'a pas laissé de commentaire.Danijel P.
Always great service. Thank you !!!!BURWARD H. | Premières impressions
Le client n'a pas laissé de commentaire.Susan M.
Have more selection of trucksjulio M.
Using your online check in was a horrible experience. I will never use your company again.Christina B.
Great people to work with. The whole uhaul experience was very very good.John B.
Le client n'a pas laissé de commentaire.jacob C.
Le client n'a pas laissé de commentaire.Loretta S.
Tried to upload a photo of additional damages and could not get the online app to work. Also ran into major issues accessing the UHaul storage facility. The GM was emailing me at midnight, and I was very appreciative that someone was available online. We still couldn't get it resolved until morning. It was frustrating, but she was very helpful and made a credit adjustment to my final bill without my asking which was was really nice. Problems aside I would still recommend UHaul and this location.Jennifer W.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Clifton D.
Le client n'a pas laissé de commentaire.CINDY E.
Online check-in and pick up of the truck was extremely difficult. Customer service was fantastic though and help me get the check-in process completed.Donald B.
Le client n'a pas laissé de commentaire.John F.
Nicole was awesome.Nicholas O.
The location was great and the staff member extremely friendly and helpful. We tried to use the app to get the key and the app wasn't working. The guy who worked there fixed it and helped out.James W.
Le client n'a pas laissé de commentaire.Cecelia M.
The order was not fulfilled. Leaving off the blankets and Dolly's. After waiting for an additional hour, was directed to parent location for supplies. Would recommend just contracting at the full service location to start with.David C.
The human interaction was 2nd to none!Donald M.
The location was not open except for a few days a week. I made a reservation but when I got there he message on door said to call if need help. I called and was instructed to download the app and it should tell me how to proceed however It couldn't find my reservation. I called cust service and she changed reservation time but I still couldn't find it so went back to store next day and the guy was there but it took forever to rent a uhaul as he didn't know how to run my credit card through and kept hitting buttons. I had to extend rental due to problems with new place as it wasn't ready when it should have been but I received calls from that guy at the uhaul place saying if I don't return truck he would report it stolen. Terrible cust service. I had uhaul for 9 days and upon return he was rude n made me feel like I was trying to steal the uhaul truck. Told me to get out as he had to check everything then after I explain ed that uhaul charged over $300 That morning, he Insisted that they did not as if I were lying. A stressful move and he made it more stressful.Lisa M.
Computers down when picked up truck. Use paper for secondary sourceMARIANNE P.
The automated service was awful. We had to do the process two times. We called customer services to help, in which they could not and told us to start over. It took over an hour to complete the process. We will never recommend or use any automated site again.Michael S.
Le client n'a pas laissé de commentaire.Melba N.
Gentleman complained while time we were doing transaction, and provided me with a truck that only had 1/4 of a tank of gas in it. Is it not your policy to provide a truck with a full tank, and receive the same back ?John D.
I don't remember her name but this lady went above and beyond to g St me a truck at the last minute. It was nice to have old school customer service that so many companies lack these days. Find this lady and reward her pleaseMichael B.
Le client n'a pas laissé de commentaire.Dwaine F.
Very friendly group to work with, enjoyed working with them.allan b. | Premières impressions
The staff at this location is fantastic , easy to work with and fast.barry P.
I took the UHAUL to 111 Peach Tree Spring Hill Mini Storage per the text I received from UHAUL. The UHAUL employee there was rude and told me he would not take the truck and did not have room for it on his lot. I then called 1800GOUHAUL and was sent to two other addresses to turn the truck in. This took two hours. Terrible experience. UHAUL needs to do a better job with coordinating Owners that will accept UHAUL truck. This was a bad move for me. Not what I would have expected from UHAUL....Owen L.
Customer service could not have been better ! David was the U-Haul representative I dealt with at this location and I could not ask for more . My thanks for such friendly and attentive service. Sincerely Mr. Joseph IngramJoseph I.
LOTS of problems with COMPUTER and verifing credit card. Mileage previously taken incorrect which caused another computer problem. Mr. T and Marie worked very hard to correct problems. Very patient and dedicated personnel. Would definitely use them again.Richard C.
Le client n'a pas laissé de commentaire.Daniel M.
Waited 25+ minutes for someone to come to the counter. Once we started the process we were told they needed to call someone to confirm my identity even though i had my credit card and ID with me. The owner was toooo picky and difficult. Not using this location again even though it is 5 minutes from my house.YOANI H.
Le client n'a pas laissé de commentaire.Darren S.
Fantastic experience with an operation dedicated to customer service at the highest level. This center was clean and our needs and expectations were met with the professionalism of an employee and gentleman known as Mr. TKevin O.
The man that waited on me is one of my employees I couldn't ask for a more dedicated employee. Great job Me. T.Marie C.
Everything was done online and over phoneShontina B.
Le client n'a pas laissé de commentaire.barry P.
everything was great the way she handled my needsPATTY C.
Le client n'a pas laissé de commentaire.Canie D.
Daniel was the representative who helped me. He was very professional and courtesy.Antoinette S.
Having used UHaul for an interstate move and being satisfied, this was the worst experience renting anything. After making a reservation online for a 4 hour in town rental of a van, I was coerced in taking their CDW. Accepting the CDW was mandatory I was told or I could try other rental places. It took 45 minutes at the counter on Labor Day to finally get the van. No other customers in sight, no phones ringing nor any other distractions. Absolutely ridiculous! I am not faulting the agent but the inadequate IT system, the coercive and possibly illegal local tactics to extract additional money from customers. It's not about the $10 but the principle.Jurgen S.
This guys were Lifesavers they helped me at the very last moment with my rentalJesus G.
Le client n'a pas laissé de commentaire.Vito C.
Le client n'a pas laissé de commentaire.Gary M.
Excellent service à la clientèleTodd V.
Le client n'a pas laissé de commentaire.daryl Z.
Le client n'a pas laissé de commentaire.Wayne S.
Beyond expectations, which is rare in today's day & age!!!! The Manager was so thorough & extremely informative. Will certainly be back & recommend to all. Again, a spectacular experience.Madeline P.
Le client n'a pas laissé de commentaire.Wallace S.
Le client n'a pas laissé de commentaire.Betty B.
Absolutely Nothing,Keep The Person that was there,SHE was TERRIFIC.leitha C.
Le client n'a pas laissé de commentaire.Camryn G.
Poor costumer service..EMONI N.
This was a great experience from start to finish. Wonderful staff....knowledgeable, friendly, efficient. A pleasure doing business here.Mary W.
Le client n'a pas laissé de commentaire.Santos R.
Le client n'a pas laissé de commentaire.Cindy K.
Was just upset with the 24/7 policy and the way it was handled with me will probably not ever use y'all ever againAlbert S.
Le client n'a pas laissé de commentaire.SANDRA N.
From beginning to end they were awesome. Will certainly use them again and recommend them!!naoma B.
No improvement needed.Pat M.
Le client n'a pas laissé de commentaire.Robert M.
Your rep has excellent people skills she made me feel very comfortable tell her i said thank youJOSE V.
They tried to rip me off on the fuel, I filled the tank up across the street before I dropped the truck off and they still charged me for fuel. Good thing I had a picture proving where the gauge was when I dropped off the keys. When I called about it and sent them the picture she accused me of taking the picture at an angle to give the illusion that the tank was full !!! The tank was full and the picture was head on, not at an angle. Marie is very rude and has horrible customer service. I have rented truck from several locations and never had any issues but I will not be using them ever again!Makendra S.
had a seriouse problem with a charge to my bank account causing bank fees!!scott S.
when gas is filled more than when used should get a credit of some sortscott S.
Excellent customer service!Sharon A.
Le client n'a pas laissé de commentaire.barry P.
Multiple rentals . always excellentbarry P.
Le client n'a pas laissé de commentaire.Jesse R.
Le client n'a pas laissé de commentaire.LOUIS F.
Le client n'a pas laissé de commentaire.Rojan M.
Le client n'a pas laissé de commentaire.Janessa B.
Le client n'a pas laissé de commentaire.
Staff handled reservation efficiently over phone. In and out in less then 10 minutes on Pick up day .barry P.
Marie was great. She called to make sure we were still on for the rental when I was a bit late picking it up, and then comped me some extra time to make up what I'd lost. Very friendly service, which I'll be glad to use again when I need a moving van or truck. Thanks U-Haul of Spring Hill!lawrence L.
Keep up the great work!Steve M.
Love the staff. Everyone was kind and helpful. They went above and beyond. It is difficult to get in and out with the traffic. It's a very busy road. I will use them again.marilyn S.
I would have to say that for the first time in many many years my experience with U-Haul was very sad and poor. I believe that I was misled I was not able to get the U-Haul that I wanted so I got the cargo van. I was informed that it would fit three of my items that I needed to haul. It did not could barely get the bed in and I ended up losing my dresser because it would not fit in the van it is not the size that they actually tell you.Vicki N.
Le client n'a pas laissé de commentaire.Dale R.
Le client n'a pas laissé de commentaire.PAUL T.
1995 a day turned out to be 360$ for three days I could have finance a new truck for that. Will never use againmichael M.
Le client n'a pas laissé de commentaire.NICOLE G.
Le client n'a pas laissé de commentaire.William P.
Staff was friendly and helpfulchristina B.