Le client n'a pas laissé de commentaire.kim F.
Customer Reviews for U-Haul Storage of The North Coast
Pour nous contacter
Gearhart, OR 97138
(Just South of The Great Wall Restaurant)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Kelly G. | Expérience générale
They are quick to help you get what you need, I have gone to this location twice in the past month! We moved from the coast to the Portland metro area so we had to get the biggest truck, a tow trailer and back for a vehicle trailer since my Jeep had a dead battery by the time we came back for it. Thankfully they had a vehicle trailer on hand *phew* they were very nice and knowledgeable. When you go in with the understanding they may not have what you want..because they don't have everything on hand, and half of it might be on hold for someone's reservation..you will have great customer service!Melody P.
Keep up the good work!kathleen B.
Staff was very professional and efficient. Van was clean and well equipped. Would definitely rent from here again.Christopher M.
Le client n'a pas laissé de commentaire.Ken B.
Jennifer and Craig are AWESOME! GREAT communication. Very friendly and efficient! THANK YOU!!Dan W. | Premières impressions
Le client n'a pas laissé de commentaire.roger W.
Better app - the UHaul reservation app is terrible.Tabea G.
Le client n'a pas laissé de commentaire.Jackson R.
Great staff, easy check out easy accessDavid C.
Le client n'a pas laissé de commentaire.TRACEY C. | Expérience générale
You get a total 10 out of 10.katie T.
Keep up the goog workNorman W. | Expérience générale
Le client n'a pas laissé de commentaire.James P.
It was great! Straight forward and good!ROSE F.
Excellent staffMichael F.
All the staff was outstanding very nice an friendly place thank youMichael F.
Le client n'a pas laissé de commentaire.Lynda L.
The person that I turned the truck into was professional, met me at the door, was nice nice, and I really appreciate it that the way she did her business. But what bothered me was through all this experience I'm trying to get another truck because of cause of the missing catalytic converter on the 1st truck. I had to pay extra because of the miles that were added on because of trying to find the 2nd truck. In conclusion, there should be some consideration for having to go to another location to get a 2nd truck. This practice adds miles to the overall mileage of the vehicles.Keith W.
Was greeted when I pulled in and my U boxes were waiting for me. Friendly and helpful staff!James P.
Thank you for your friendly service as always!Sherry A.
First of all when we wanted to come down 1/2 an hour before closing she was very rude on the phone. When we got there she was fine but seriously maybe she should be more pleasant on the phone so that people don't get discourage and go else where. We aren't from the area so therefore we had to use uhaul.Ernest V.
Le client n'a pas laissé de commentaire.darren G.
Le client n'a pas laissé de commentaire.Kathy S. | Premières impressions
Le client n'a pas laissé de commentaire.Allison M. | Expérience générale
Made my reservation on the mobile app, everything went well except my key wasn't in the key pick up box when I arrived. That would have been real bad if customer service wasn't already open and I was able to get the key inside.Anthony P.
Le client n'a pas laissé de commentaire.george K.
The young man who helped us get our trailer hooked up was great! So cautious, efficient and friendly! Thank you! And when we returned the trailer it was just as fast and easy. Great experience, we will definitely be back.MOLLY MARIE M.
It was really easy to reserve . Just wasn't told to follow the app that was texted to me before leaving the lot. Other than that, it was a great experience! Merci.Connie C.
Le client n'a pas laissé de commentaire.Harry S.
Your app and reservation process is terrible. We put all the information into the reservation, then we have to provide it again when we get the equipment. The app is difficult to use and difficult to change.Tabea G.
The people were great and I had great service. The problem was I had my boat stored in the back outside storage and there was lots of garbage, my trailer lights were stolen, and I saw people using it as there shop area. When I took my boat out of there, the nice worker said they are getting rid of that storage.Tracy D. | Expérience générale
Le client n'a pas laissé de commentaire.Heidi F.
Le client n'a pas laissé de commentaire.RONALD H.
Le client n'a pas laissé de commentaire.farzin T.
Le client n'a pas laissé de commentaire.Christine L. | Expérience générale
Le client n'a pas laissé de commentaire.Chandler A.
Overall the drop off process was fine. The employee in charge of checking the truck out tried to say that the lock did not belong to UHAUL because it did not have a key-- it unlocked with a code given to in the app. Unsure where the confusion initially came from, but after explaining that to the employee we were free to go.Mikayla C.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.shawn F.
After going to the Astoria Or location and no one calling me the night before to confirm and standing there for about 30 mins in the phone I was assisted and drove to the gearhart location.KRISTEN P.
Le client n'a pas laissé de commentaire.Doc S.
The Tampa traffic location was great. Gearhart not so muchMICHAEL T.
Le client n'a pas laissé de commentaire.ROBERT B.
Notta heep up the great work,thanks.Jim T.
Le client n'a pas laissé de commentaire.Dale C.
Fast and efficientrobert J.
Le client n'a pas laissé de commentaire.Lawrence A.
My customer service representative did a wonderful job assisting me with my rental. Great job!David R.
The floor of the back of the truck was very dirty.Benjamin S.
Le client n'a pas laissé de commentaire.Brian P. | Expérience générale
Le client n'a pas laissé de commentaire.James P.
Sorry dropped off back in Astoria rather than gearheartJackson C.
I have nothing to change. Customer service was great - I even changed my reservation over the phone and it was handled in minutes. This is a great location with friendly people.Heidi F.
Staff were friendly, polite and very professional in helping me acquire storage and arrange a future truck rental.michael z. | Premières impressions
The location was great but the cell phone pick up was a joke. The owner/manage was as helpful as possible but the uhaul cell check in did not work at all. We were at the location for an additional at least 30 minutes while he checked us in manually using the same info we had already entered online. I'm not complaining. Everything worked out and they were nice. I'm just trying to inform you that this seems to be a continuous problem that should be able to be fixed.Shawn C.
Fast and friendly service, realized I had chosen wrong size, she handled change quickly!DREW HARLEY A.
The best customer service!!Melissa E. | Expérience générale
Le client n'a pas laissé de commentaire.James M.
The clerk who checked us in must have been having a nice day. She was super grumpy and wouldn't crack a smile.Barbara L.
Rental agent at check in was having a bad day and took it out on us. Unusual for U-Haul. Most agents have been excellent. She was rude.Theodor G.
Le client n'a pas laissé de commentaire.Rosemarie M. | Premières impressions
Courteous, friendly and efficient. I will recommend to others. The only improvement I can note is the need for a step up into the truck cab because I'm sure I'm not the only short customer around.linda L.
Clean and well maintainedFredie K.
Le client n'a pas laissé de commentaire.Gregory F.
Le client n'a pas laissé de commentaire.Larry O.
Ziggy was fantastic with delivery and pickup. He was outstanding. The counter person in the actual store was not helpful with questions about ordering a ubox.Prisella S.
Le client n'a pas laissé de commentaire.Allison M. | Premières impressions
Le client n'a pas laissé de commentaire.Pam T.
Best customer service and greatest dog helper.Mark O.
Le client n'a pas laissé de commentaire.Megan L.
Le client n'a pas laissé de commentaire.Penny M.
Le client n'a pas laissé de commentaire.SeaPlants S.
The drop off location personal we're very helpful! MerciKelly J W.
Le client n'a pas laissé de commentaire.Sharon C.
Staff was beyond accommodating and extremely helpful. Went out of their way to get me set up. Merci.Ashley R. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel C.
Very quick and fast thank youGiancarlo S.
Le client n'a pas laissé de commentaire.Gary H.
Staff was very helpful, I will use this business again!Matthew J.
The online process and not knowing until a couple days prior to your need for a piece of equipment is frustrating. It would be nice to have confirmation ahead of time for planning purposes.James B.
The experience was really easy, and the representative helped me install my new trailer hitch ball too.Nicholas S.
Friendly, fast & professionalSarah B.
Le client n'a pas laissé de commentaire.Kari B.
Le client n'a pas laissé de commentaire.Jay S.
I have been trying to contact a UHaul rep to tell them that the rental contract you have been referencing is not with me. I live in Anchorage Alaska.Heidi B.
Le client n'a pas laissé de commentaire.Mark M.
Friendly, helpful, and professional.WILLIAM F.
Le client n'a pas laissé de commentaire.Adam W.
What an absolute mess. I wouldn't use UHaul ever again. I would burn my stuff before I used this absolutely worthless company.barbara D.
Le client n'a pas laissé de commentaire.Richard H. | Premières impressions
Seemed very secure and when I came back to get my belongings, they were all still there.JOHN EDISON P. | Expérience générale
Le client n'a pas laissé de commentaire.Eric A. | Expérience générale
Craig and his team did a great job from start to finish.Gary V.
Le client n'a pas laissé de commentaire.Samuel C. | Expérience générale
Le client n'a pas laissé de commentaire.Susan S. | Premières impressions
Le client n'a pas laissé de commentaire.Max M. | Premières impressions
Staff was unfriendly and not helpful. They did not tell us about disarming the alarm and it was set off when we first opened our unit.Todd H. | Premières impressions
Jennifer was extremely knowledgeable and helpful.Chandra S. | Premières impressions
Everything was perfect easy and fast. The selection of units was slim. Not uhauls fault. They provide such excellent service the entire county utilizes there storage facilities.Henry K. | Premières impressions
Lubricate the door.JIM S.
Le client n'a pas laissé de commentaire.Cyrus S.
Le client n'a pas laissé de commentaire.Jeffrey R. | Expérience générale
Le client n'a pas laissé de commentaire.Joy C.
The girl at the counter, Sarah, in the gearheart storage facility screamed at my family. When I got there she was very rude while I was trying to ask for help on an online reservation that I had and then proceeded to scream at my family while I was trying to just get my storage reservation fixed. I would be embarrassed to have her as the face of my company and had I not been in a pinch I would have left and gone somewhere else.KATHERINE S. | Premières impressions
Great service, always! Thanks again🙂Mariya C.
Everyone was very friendly and helpful. Even went through all the security stuff also. I love the fact you need to have a code to get in. I feel very comfortable leaving my belongings at the facility. Thanks again you guys are great. SHANNON C. | Premières impressions
Le client n'a pas laissé de commentaire.Shanika R.
Le client n'a pas laissé de commentaire.tori P.
Thank you. Well done!ERNEST T C.
Le client n'a pas laissé de commentaire.cynthia m. | Expérience générale
Nothing wrong with this location but the stupid Uhaul website sent me to a place that didn't even have trucks and I wasn't notified that my pick up was changed to this location. I searched my email and there was absolutely no notice that it had been changed and the website still listed the same location on the day of pick-up. I had to take off of work to pick this up and missed an additional hour because we had to call around and wait on hold and be transferred to the correct person before they told us to just go to this location.. Really did not make the moving experience more fun, especially when we're already spending a crazy amount on the rental and gas. Please for the love of god do not send people to places if they don't have rentals available!! I lived out in the middle of nowhere and it was already a 30 minute drive to the first location. Not really happy about the whole experience.Melinda A.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Jeffrey E.
Le client n'a pas laissé de commentaire.Sandra O. | Premières impressions
Le client n'a pas laissé de commentaire.Robin R.
Le client n'a pas laissé de commentaire.GARY S.
Le client n'a pas laissé de commentaire.jeff M.
Le client n'a pas laissé de commentaire.George S. | Premières impressions
Too expensive, truck was a old rattle boxJames C.
When we returned the equipment they didn't process The return, so I was getting calls on my wedding day asking when I will return the trailer, so I had to spend 2 hours on my phone dealing with Uhaul's mistake on my honeymoonJacob C.
Le client n'a pas laissé de commentaire.Chris T.
Le client n'a pas laissé de commentaire.EMILIO M.
Le client n'a pas laissé de commentaire.Todd M. | Expérience générale
Have the trailer we reserved there when we come to pick it up. We had to drive 30 miles to get another trailer and then they charged us another $60. Very unhappy about thisLois C.
Le client n'a pas laissé de commentaire.Rick F.
Le client n'a pas laissé de commentaire.richard H.
Le client n'a pas laissé de commentaire.Julie & Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.Evan S.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.Morris E. | Premières impressions
They were prompt friendly and attentive Thank you ~Debbie D. | Premières impressions
The people who helped me move and stored my household items were kind, thoughtful and made sure everything was well placed. I hope I find a dwelling soon.Pamela M. | Premières impressions
The staff were helpful and always there when I had questions,MEGHAN M. | Expérience générale
Le client n'a pas laissé de commentaire.Denise A. | Expérience générale
Le client n'a pas laissé de commentaire.Deanna W. | Expérience générale
Recently I rented 2 storage units at your facility, and the next day found that I didn't need them as I had found a free alternative. Craig graciously cancelled my reservation at no cost and with a smile. I am grateful for his response. t's a great community business.Patricia W. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia W. | Premières impressions
Such great people! Love the staff!Marie S. | Premières impressions
Le client n'a pas laissé de commentaire.Tabetha Y. | Expérience générale
Le client n'a pas laissé de commentaire.DUSTIN F. | Expérience générale
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
Always friendly customer service and clean facility!laurie S. | Premières impressions
Le client n'a pas laissé de commentaire.Zachary G. | Expérience générale
Le client n'a pas laissé de commentaire.Tamera B. | Expérience générale
Le client n'a pas laissé de commentaire.Aisha L. | Premières impressions
very clean Easy access. I like idea of sign in and out alarmed unitsAllen G. | Premières impressions
Secure, Yes Well lit, No. some sort of lighting needs to be provided.Remi T. | Expérience générale
Le client n'a pas laissé de commentaire.DALTON RAY S. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN EDISON P. | Premières impressions
Craig and the staff at Gearhart Uhaul are great! I rented a unit for about 9 months and it was clean, safe, well lit and friendly helpful staff. Merci.Shelley F. | Expérience générale
Le client n'a pas laissé de commentaire.Suzette D. | Premières impressions
Craig and Jennifer are the BEST !! ALWAYS very pleasant and welcoming. Very helpful. Couldnt have anyone better doing theyre job. Thanks guys. Love ya . your fantastic !!!!!!Tanya s S. | Expérience générale
Le client n'a pas laissé de commentaire.Paul B. | Expérience générale
Every time I come here they treat me great. The workers are awesome. The facility is clean and secure. I will be back.Timothy H. | Expérience générale
Le client n'a pas laissé de commentaire.Donald M. | Expérience générale
Great staffDavid P. | Premières impressions
Some employees need to work on there costumer service skills. Also the charging policy for overlapping payment should change. I paid my last bill for the whole month and had almost half the month with the storage unit I rented empty and no refund for the difference. This is a poor business practice, this company should be ashamed of. No I will not refer anyone to U-HAUL.David S. | Expérience générale
very helpful!! thank you!Kaycee H. | Premières impressions
Le client n'a pas laissé de commentaire.Allen P. | Premières impressions
Best storage units I have ever had! Clean, convenient, & friendly!STARLENE E. | Premières impressions
Craig does a wonderful job of servicing customers to make sure all needs are met. Even though he was very busy and short on help, he made sure everyone knew they would be taken care of.Tracy D. | Premières impressions
I move in on the 14th of Sept. So far the staff is great , very helpful! They got me into a bottom floor 10×10×6 very happy! I will be telling everyone how great this place is. Thank youSusan H. | Premières impressions
Le client n'a pas laissé de commentaire.Pat D. | Expérience générale
This is certainly the best storage place in Clatsop County and one of the best I have experienced anywhere.Gary B. | Expérience générale
Love the staff, especially the manager. Great people.sarah g. | Expérience générale
Le client n'a pas laissé de commentaire.Yvonne z. | Expérience générale
Le client n'a pas laissé de commentaire.Jim G. | Expérience générale
Le client n'a pas laissé de commentaire.Cindi Y. | Premières impressions
Nice facility, nice people. Saved our bacon when we needed a storage unit at the last minute, and one came available. The manager didn't realize one had been vacated, but he went to double check, found it, and made contact with us before we left the parking lot. Thanks for great customer service. Wish we could have stayed longer.Jennifer B. | Expérience générale
Le client n'a pas laissé de commentaire.suzie b. | Expérience générale
100 % needs a fence for the outdoor parking.. Also, pretty dirty back there! But for the few weeks I parked a car there it was fine for me.Jordan S. | Expérience générale
The staff here is very efficient and helpfulRod E. | Expérience générale
Le client n'a pas laissé de commentaire.Jerome R. | Premières impressions
The individual who helped me check out of my unit was very unhelpful and somewhat confused by the entire process. I specifically asked if I needed to take my lock off before closing out the account and he said no, that I could just grab it after. Then after checking me out, he told me that if I went to get my lock the alarm would go off. I asked if he could please help me get the lock back and he threw a tantrum so I told him to forget it. Of course, the alarm went off when I went to get my lock which was very frustrating. He was also very rude when I asked if I'd be refunded for the days I didn't use this month. His response was, "I can't just open the cash drawer and start handing out money to customers." I never asked him to give me any money, just what the process was for getting credited for the unused amount. There were several other customers in line who were also quite surprised by his behavior and lack of knowledge.Gregory R. | Expérience générale
Le client n'a pas laissé de commentaire.Jason S. | Expérience générale
The facility was clean, easy to access, and I always felt my belongings were safe. The staff I encountered were always friendly and helpful. I would not hesitate to use this facility again if I needed a storage unit!Nikole R. | Expérience générale
Very easy to work with and convenient. After hours were good as well, as long as you follow the directions on your key card. Staff was friendly but didn't go out of their way to help out. Over all very satisfied.Jeffrey G. | Expérience générale
friendly and helpful staff every time i would interact with them... and the state of the art security was VERY niceMathew L. | Expérience générale
Le client n'a pas laissé de commentaire.Karen S. | Expérience générale
Check in was great, staff was super friendly. Beautiful new units!Shelley F. | Premières impressions
Fairly new modern clean place to keep your stuff, with excellent staff to help you with storage lockers or any other type of moving equipment! Just moved here from Colorado and highly recommend this place.Roland F. | Premières impressions
We have been extremely pleased with your facility and every staff member we came into contact with. I will definitely use you again for our storage/moving/propane needs in the future! Thank you for an amazing experience!LAURA F. | Expérience générale
Le client n'a pas laissé de commentaire.Charlott J. | Expérience générale
I literally loaded a uhaul truck in phoenix arizona and moved my whole life to seaside. The whole crew at this location are real people. They did so much to make my move easy and comfortable. I would highly recommend this location. Thanks guys for making that what should have been a freak out day so calm and welcoming. I love your dog too. So cute.Jennifer W. | Premières impressions
Moved out everything and found out that there was no refund because it was only 7 days for the month of January that was used should be prorated if anything will not rent storage from u haul againTracey & Ron K. | Expérience générale
They do a great job there! Very friendly and helpful!Peggy C. | Premières impressions
I felt secure in leaving my belongings with this storage unit. Only one suggestion....leave a rolling cart on the second story level, even if a cheaper model equipped with a theft device. I had a unit that was at the very back of storage floor. At my age, and usually alone when at storage, it is difficult to move things all that way. Or to pull one of those carts "up to" the second floor area. Staff were cheerfully wonderful. I also had rental vehicles in my time from here - all those experiences were good too. Very helpful staff, advised me of more cost effective techniques, to save me money - at a time of moving from one state to another was a GREAT help. Thank you to the staff there in Gearhart.Tina G. | Expérience générale
Le client n'a pas laissé de commentaire.Jason S. | Premières impressions
Your employee Tim was outstanding, super nice young man.Robert M. | Premières impressions
Thank you for your kind assistance upon my move-in.Joyce B. | Premières impressions
The unit was dirty upon rental and the building was not kept very clean. Access to the second floor unit was a little difficult. The staff was friendly and helpful.Eric O. | Expérience générale
While the staff was exceptional,,getting intothe unit was always difficult. I often had to go to the office because the sliding door wouldn't open. I'm short and to open the door I always had to wave my arms again and again to get it to open. It was difficult for me to have to load things on the big cart then manouver over it threw the door and unload it again. I appreciate the security, but it was difficult for me.Nancy H. | Expérience générale
I want to thank you for the service you provided for me! I always received excellent service from Craig Beeman! Any time I had questions or issues he would quickly resolve them!DEANNA H. | Expérience générale
Le client n'a pas laissé de commentaire.William L. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy C. | Expérience générale
Bar none, this one of the best storage places that I have ever used. I rented a space for 11 months and never had a problem with access, lighting, safety, or weather related problems. I seen no need to go anywhere else if I need a storage unit again. Merci.Bruce G. | Expérience générale
Le client n'a pas laissé de commentaire.Danielle H. | Expérience générale
Le client n'a pas laissé de commentaire.DEBORAH M. | Premières impressions
Everything was good except the storage unit was dirty.Eric O. | Premières impressions
The employees at this facility were very friendly and very helpful.Peter T. | Expérience générale
Craig and the staff at North Coast provide excellent customer service. They are efficient and personable. No hassle check-in and are the best U-Haul group I have worked with. I have used Uhaul quite a bit in the last seven years and Craig and the staff at North Coast are the best. Thank you, Bruce MoffattBruce M. | Expérience générale
Always smiling and on top of everything..Christopher P. | Premières impressions
Excellent customer service from Jennifer. Answered all questions and offered solutions. Very helpful.Dusty R. | Premières impressions
The only negative was that I had reserved an outside unit a couple weeks before. I wanted an inside unit, but the outside was the only thing that was available at the time. When I went in - the outside unit wasn't available - a computer thing???? But they took care of me with 2 inside 5x10 units for the same price as a 10x10. So that works out great for me. Thus the excellent rating even tho there was a screw up.Jock W. | Premières impressions
Super helpful-staff. I-hail designed facility well-thought out and excellent climate control system.Stephen B. | Premières impressions
I'm sure the storage units are fine and have no issues. The parking space I rented had no security and had people living in a motorhome next to it. It was almost impossible to back the boat into with other cars parked in the road way, in fact it almost impossible to pull it out when I came to get it. Also too many random people milling around with no fence or security. Just not a good fit for parking a boat.Donald C. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberley O. | Expérience générale
Craig is awesome. The heated storage was crappy for moving in the summer.Steffany P. | Expérience générale
Le client n'a pas laissé de commentaire.Kim B. | Expérience générale
We are very happy to be costumers of Uhaul😀John B. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel G. | Expérience générale
Craig and the staff are always helpful and courteous. It's a pleasure doing business with North Coast U-Haul.David F. | Premières impressions
The parking space is small and hard to access. The turn on the back of the north side of the building is too tight to be able to access from that side which is how one needs to approach to easily back in to the space. Perhaps moving the tires being stored there would create more room. The turn on the south side of the building is tight but doable. Unfortunately, it puts you heading in the wrong direction to back in. The middle was clogged with trucks and not accessible. Trying to back in by going down the middle and backing around the corner would not work due to two cars parked in the way. I ended up having to use the dolly with help from another customer.Donald C. | Premières impressions
Friendly, knowledgeable, and easy to work with.Landon B. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica P. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen W. | Premières impressions
Le client n'a pas laissé de commentaire.Carol S. | Expérience générale
Le client n'a pas laissé de commentaire.katie c. | Premières impressions
The owner and staff go above and beyond to help. They are awesome. They helped me as much as they could. Very satisfied with the onsite staff and owner. Highly recommend only working ONSITE not online. I want to be clear. The ONSITE people are wonderful. The OFFSITE manager should not be giving out information. I signed up online, wanted a floor level. Offsite manager told me twice after making her look that there were 2 avaiable in 2 different buildings on the floor level. Verbally verified. When I came, only the second floor was available. This is not acceptable. No elevator. My husband has had 13 knee surgeries and 1 replacement the reason I verbally verified there was a floor level. The offsite manager should not be making calls when she doesnt know the inventory. As a manager she should have notified me that there might be an issue. I would have gone there personally to make sure I had a bottom floor unit. Making phone calls to verify should be double checked with onsite availability. Very unprofessional. Merci.Dawn R. | Premières impressions
The U-Haul facility in Gearhart, Oregon is outstanding. The facility is spotlessly clean and staff is always friendly and helpful. The rate charged for my unit was below rates charged at other facilities. I highly recommend this facility.DONNA W. | Expérience générale