Customer Reviews for U-Haul Storage of Westside

Évaluation :

5

Extremely friendly and inviting staff! My experience was easy-going and had no issues. 10/10 would recommend to friends and family.

Évaluation :

3

Waited over an hour to unload, due to inability to find a cart to unload, and take to 5×5 space, which was 12 ft tall, so 6 ft above was unusable space. Carts were locked up, apparently. Nice facility, if it was more streamlined, cause walking across roads to find office, was first challenge for me, at age 63.

Évaluation :

5

David was awesome. He went above and beyond to help us find the right unit for our storage needs. Merci.

Évaluation :

3

When I reserved the unit it said my unit was on the 1st floor when I got to the facility they gave me a unit on the 3rd floor and told me it was close to the elevator, it isn't, there are at least 5 units that are closer to the elevator that they could have gave me. Also when I rented the U-Haul the website says that I received the 1st month free for the storage unit and quoted me the price would be $8,95 for the insurance when I got to the storage facility I was told that they give you the 2nd month free since it was already late in the day and I didn't have time to find another storage facility I had to pay for the 1st month plus two months of insurance luckily for me I was able to pay the almost $200 even though I was expecting to have to only pay the $8,95 so my advice is to call the storage unit before chosing U-Haul needs to fix this on the website

Évaluation :

5

Very easily accessable and the staff were very pleasant and friendly.

Évaluation :

3

Your guys' late fee policy is ridiculous. And the fees are way out of hand

Évaluation :

5

Staff was kind and friendly.

Évaluation :

5

U-Haul Staff was always there for me with the right Answers. Thanks

Évaluation :

5

I have been to seval Uhaul storage units throughout the country. This one is by far the cleanest one I have EVER rented. As well as the nicest staff. I highly recommend this location. No other location can beat this one!!! I say that with tons of experience

Évaluation :

5

The front office personnel or excellent end really helpful

Évaluation :

5

I have no complaints!

Évaluation :

5

Please keep my storage unit for me don't cancel I spoke to soon I still need the unit for my luggage

Évaluation :

5

Gloria and T’na were so helpful; made my move so much easier thanks to their friendly assistance.

Évaluation :

5

They helped us out when we were put in a bad situation.

Évaluation :

1

The U-haul people on sixth and Central are very Rude with their customers have attitudes. Do not honor what their employees say. I would never recommend this place to anyone. and I am also gonna post this on social media so people will not go there.

Évaluation :

5

Thank you for maintaining the storage facility! I did not have one problem with storing my stuff and everything was in perfect condition when I checked out, thank you!

Évaluation :

5

Very fast easy and convenient!

Évaluation :

5

Thank you! I so much appreciate the free month storage after I rented a truck! I love that you had a small area where people could leave gently used items. Place was very clean. THANK YOU!

Évaluation :

1

What a horrible experience! I was unable to slide the bar on the door latch. I had to call from the call box to get assistance. This happened EVERY time I came to the unit (almost daily). Upon my checking out, I received a telephone call stating I owed approximately $400 for the damage to the door (which I explained was done by U-Haul employee in an attempt to help me with the impossible door. Actually, I'm interested in pursuing some type of compensation for this extreme inconvenience. I suppose I need to email Corporate.

Évaluation :

1

After driving 1 500 miles from Florida to New Mexico due to a Military Move, I find out the 20x10 storage unit I booked on the first floor did not exist. "Very conveniently" the office gave me two 10x10's on the second floor at a higher price and told me they would not offer me a discount. U-Haul Storage of Westside said U-Haul's website advertises units available that aren't actually available. It took me 5 hours to haul all my my household goods up an elevator and cram everything in 10x10's. To top it off, the location said the buildings insurance would not cover me if anything happened to my units if I didn't buy the circle locks because homeless people get inside their facility. Mind you, I already purchased the $10 extra monthly charge for insurance. After I unpacked and left, I reviewed my receipts and found out the locks they sold me were included free with the rent now option. I don't understand the carelessness of the office workers at U-Haul Storage of westside. It really makes me sick that they didn't do more to help me. I've served 10 years in the Air Force and moved 8 times. I have never met a more rude staff at a U-Haul Facility. I will be telling everyone on Kirtland Air Force base to stay far away from this horrible location. I cannot wait until I can get my household goods out of there. I am not confident that my stuff will be protected.

Évaluation :

5

I forgot the facility manager’s name, but she was very helpful and friendly, especially regarding questions my wife & I had.

Évaluation :

5

Went smoothly and everyone was super helpful

Évaluation :

5

We experienced a breakdown which is totally understandable the length of distance ( Anchorage, Ak - New Mexico. Can't say I agree with all your policies. People were helpful and friendly.

Évaluation :

5

I appreciated the great service and one free month!

Évaluation :

5

Great place, friendly staff.

Évaluation :

5

They were friendly and awesome.

Évaluation :

5

The process to move in and out was super easy and the staff made sure everything went smoothly. The building was clean and super safe. I highly recommend them and plan to use them again.

Évaluation :

3

Your location is very busy and is often difficult to reach. I understand that there are reasons for that. Still, it is frustrating and unpleasant. I also suspect that there may be people "living" there. The staff working at the storage building are polite and helpful. They're doing a good job. The building us immaculate.

Évaluation :

4

Well satisfied in terms of facility, service and safety.

Évaluation :

5

T'ana was incredible. She was helpful and even caught that I did not lock the unit appropriately. She patiently helped me replace the lock. She answered all my questions to ensure my access when the movers showed up. She went the extra mile and as a result I have recommended her site to three other people.

Évaluation :

5

Super helpful in my move across the country. Made it easy.

Évaluation :

5

Thank you. Our storage had a tag that it still needed to be cleaned, but had no choice but to use it.

Évaluation :

3

They told me that they found cigarette buds and aluminum can’s in one of my storage, And I don’t even smoke or drink coke

Évaluation :

5

Thank you for the staff is great, friendly and chill

Évaluation :

2

To begin, I had made a reservation at the Coors and I-40 location due to its accessibility, price points, and month of free storage as a result of my most recent truck rental back in March. Upon arrival, I sat with an associate and completed all of the necessary paperwork and upon payment I was told that my unit was not eligible for the month free promotion due to the location's capacity being over 90 % full. The associate informed me that I could go to a different location and claim this promotion, but that he could not help me otherwise. Frustrated, I then drove myself and all of my belongings to this other location, went through the paperwork again, and secured my unit for the month. Upon arrival at the front doors of the storage complex, I typed in my code and was told that my access was denied and that the system did not recognize my credentials. Even more frustrated now, I called the second location and explained my situation and they had John Garcia (GM) arrive within ten minutes to assist me with entry. Mr Garcia was incredibly patient and personable and helpful, but with that being said it still took over an hour of phone calls and resets and attempts to gain access to the storage room all while sitting in 95° in Albuquerque, New Mexico. I had scheduled a flight that day (Mon., June 26th, 2023) and due to the technical difficulties that I faced that day I was forced to rebook and pay extra for a different flight the next day, as well as miss an extra day of work back home in Colorado. The staff were helpful and patient, but at the end of the day the technical difficulties at the storage site were incredibly inconvenient and resulted in me spending much more time/money in Albuquerque than I had originally planned.

Évaluation :

5

The storage facility is clean and having the carts made the move easier.

Évaluation :

4

Very nice and clean also their are bathroom's inside the building easy access to the bus stops!!!!

Évaluation :

1

I had to move someone else's things out of my storage. Spoke with two different ppl regarding this issue and receive no help just attitude like it was my fault someone else's things were in a unit I rented. Very poor customer service

Évaluation :

1

I would have rated this higher, however your online website rented me a 1st level unit and when I get there I was informed the website is not correct. I would be placed on the 3rd floor, if I was not in a bind on a Sunday afternoon I would not have rented it. This happened to several families.

Évaluation :

5

Everything went smooth! Very easy to deal with U haul staff!

Évaluation :

5

The hours of operation, especially on Sunday, were very important for our needs. Great new facility!

Évaluation :

5

Very professional and polite.

Évaluation :

5

The staff was wonderful.

Évaluation :

5

I was impressed with U-Haul after six months of a competitors dark and dirty facility. Also your elevators were not broken, they were clean and easy to use. All in all, a superior storage experience.

Évaluation :

5

Thank you for allowing me to store my belongings and have peace knowing that my stuff was protected.

Évaluation :

4

Attendant was really helpful. Gave me a quote for moving van that I will use later. Excellent service à la clientèle. Thanks Westside uhaul, ABQ!

Évaluation :

5

The whole experience was outstanding. The only frustrating part is there isn't east access to the storage building across the street. The entire experience from beginning to end was wonderful and the two guys I worked with have incredible customer service. Joshua

Évaluation :

5

I really appreciated storing my things at this facility, which is well-run, secure, clean and has reasonable rates. I no longer need to have a storage space, but if need to in the future, I will definite use this facility again.

Évaluation :

4

Storage unit had dark matter on floor.. Possible dog crap or grease.. Staff gave us a different unit which was clean.. was not a big deal since situation was resolved immediately

Évaluation :

2

From the beginning it was a horrible start... returning a trailer and being told I bent the tongue of it cause of an accident I was in...the trailer wasn't connected...my card being ran for 40 to 65 dollars until a gentleman called and got it taken care of...matter in fact that is the only time I received good customer service from this location.. has it made it a hard decision to ever rent from U-Haul again...yes I will purchase my own trailer before I deal with that kinda of crap again..

Évaluation :

5

I rated the this facility Excellent because John immediately corrected, to my satisfaction, a few minor bumps that occurred. I have always thought that how someone corrects a problem says much more about a business than if there is no problem.

Évaluation :

5

Although I was stressed out of my mind U-Haul made everything else smooth. Thank you so much U-Haul. I

Évaluation :

5

Great service. Friendly staff. Nice new facility.

Évaluation :

3

Impossible to get on the phone. Called approximately 20 times and every single time was just told to be put on hold and never answered again. Staff also said they would close our unit for us but did not end up doing so. Not necessarily the biggest issue since the proper procedure instructs you to close in person, but being told something and then it doesn't happen is sort of frustrating. Nevertheless the unit itself worked and was great.

Évaluation :

5

Needed an extra day but from what I understand its been reserved... That's inconvenience for me that's a disabled veteran that's moving with one person helping

Évaluation :

4

Staff very helpful, location very convenient.

Évaluation :

3

Moved from Roswell. Had the trailer 2 extra days 1 of which because I was involved in an accident the day after I picked up the trailer ( the trailer was not attached) the 2nd day was because the road was closed due to the weather. My original drop off location was going to waive the fees Because both were no doing of my own. The location I dropped off at started a huge wave of issues going fwd. They stated I bent the trailer because of my accident which is funny to me cause the trailer was never attached to the vehicle during the accident... But when I tried telling the the idiot up front didn't wanna hear it. Did catch his name but he was in a rush cause his shift was over. Not so great at customer service. I've used y'all's services many times and this will be my last. I was told to hold onto the trailer until management called me... I still have yet to get a call but I'm not stupid so I returned the trailer after hours..and when I tried to check it in online ...funny part it could only tell me about my storage unit nothing about a trailer... This was by far the WORST EXPERIENCE WITH U-HAUL!! I do want to add the gentleman who did the storage set up for me seemed like he was new but he was professional.

Évaluation :

5

John was exceptionally helpful and professional

Évaluation :

5

Nice people and brand new storage facility!