Évaluations des clients U-Haul Storage Voss Rd at Westheimer

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage Voss Rd at Westheimer

Cote générale :

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ABDULLA K.
Évaluation :

Great customer service

Viviana O. | Expérience générale |
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Best experience ever. Staff is the best ever. Would highly recommend this place!

Cheryl W. | Expérience générale |
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The lanes were so narrow with no room to turn around and with U haul trucks randomly parked on back fence I hard an almost impossible time getting out and around the building in my even 15’ rented U haul truck and had to back up entirely around the building. I also witnessed others having problems. There was no parking up front even to get into office. The gate didn’t close and the card system was totally ineffective and I watched many set off alarm exiting which only conditioned people to accept that. The people were nice and very helpful though, especially the manager.

CHERYL M. | Expérience générale |
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I have rented storage from this facility 3 times now and for long periods of rental. I have always experienced excellent and helpful service and will not hesitate to use this facility again in the future should the need arise.

Francis L.
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Very good service.

shawn l. | Premières impressions |
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The Staff was highly efficient, accommodating and very knowledgeable of their products. They made the storage and equipment rental process painless. I would definitely recommend U-Haul Storage Facility @Voss location to a family/friends. Thanks U-Haul!

shawn L.
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The Staff was efficient, very accommodating and knowledgeable of their products. The Staff really made the entire storage/equipment rental process quick and easy. S. Lee-Martinez

LETICIA A.
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Le client n'a pas laissé de commentaire.

Darci E.
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I'm not sure of the name of the man that helped me both at pickup and drop off, but he was amazing. Kind and helpful. Couldn't ask for a better experience.

BRITANY R.
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Le client n'a pas laissé de commentaire.

ABELINO H.
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You must have more tots or plastic boxes available I only need 5, but somebody request 24 online, you only had 17, the other customer took them all.

stanford o. | Expérience générale |
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I liked that I was able to pay via web. The storage facility flooded and traffic getting to an from the facility is difficult. Over all the facility could use a facelift. Although the office personnel were friendly they could use more professional training.

KISHOR R.
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Le client n'a pas laissé de commentaire.

Hamza A.
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Key return compartment is not easily visible, it took time for me to find it. Car cleaning can be improved. Staff are courteous.

BRIANNA W.
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Fix any warning lights that are on before sensing vehicle out with customers, and ensure the employees have good customer service.

Rebecca F.
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Le client n'a pas laissé de commentaire.

DAWN Q.
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The UHaul location is very tight but the experience was great. The truck was ready and clean. The gentleman at the desk was professional and very helpful. He made the experience smooth and easy! Thanks UHaul!!

Jamal T.
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Le client n'a pas laissé de commentaire.

Megan M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Yufan H.
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the appliance dolly was not helpful AT ALL. Never used it once in the whole day of moving. It increases the difficulty of moving.

Elisha V.
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Don't overcharge their credit card out of the three truck rentals two of my returns they overcharged my credit card be aware and check your bank statement they tell you you are one of them out and then charge you a different one not sure what's going on still waiting for a representative to call me

ELIZABETH NICHOL A.
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Le client n'a pas laissé de commentaire.

IAN G.
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Good service, no issues

JAY WAN P.
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Le client n'a pas laissé de commentaire.

Semih A.
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Le client n'a pas laissé de commentaire.

Palanivel P.
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Le client n'a pas laissé de commentaire.

Jervasio H.
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The employees

Michael J.
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Le client n'a pas laissé de commentaire.

RICARDO S.
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Great location

JANET F.
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No improvements are needed.

Tue V.
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I straight up told the lady booking my reservation to not include the safe move insurance and even clicked no insurance on the touch pad. Come to find out an extra $14 charge for safe move is on my receipt. If it's a non-negotiable charge then just say so.

Marcia R.
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Le client n'a pas laissé de commentaire.

Jean T.
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Le client n'a pas laissé de commentaire.

Henry L.
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Good communication, good service.

RAFAEL B.
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Le client n'a pas laissé de commentaire.

Darian B.
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Le client n'a pas laissé de commentaire.

Michael F.
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This location is organized & efficient compared to others I've rented vehicles from. Pickup & drop-off were hassle free. It helped that I was able to do so much online prior to pickup. When dropping off, the staff made me a priority and I was able to leave quickly compared to other locations. Extremely positive experience

ALEX B.
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Le client n'a pas laissé de commentaire.

Fernando M.
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Le client n'a pas laissé de commentaire.

Augustine E.
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Le client n'a pas laissé de commentaire.

Laurie H.
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very helpful service. I rent from UHaul everytime I am moving things in or out of my house. Easy to schedule a rental and quick pickup and dropoff.

Ravishankar A.
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No comment

Gordon B.
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Le client n'a pas laissé de commentaire.

Darrick D.
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N/A

MICHAEL S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Alan A.
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Keep up the good work

Yousha I.
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Everything was pretty simple had no issues.

Amber A.
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I was advised prior to renting I'd be able to rent a pick up with cash. When I went to pick up I was told I couldn't and paid more for box truck. I was also told prior to pick up and the day if I could extend the contract. Went to extend contact and was told they had reserved it even though it was already in use. Wouldn't recommend the location no is on the same page. The last thing you need when moving is more stress and the run around for a simple uhaul truck.

Ismail R.
Évaluation :

The attendant/manager was super professional and courteous. He made the whole process of getting a truck so easy and fast ! UHAUL is the best service out there, I will always go back there whenever I need a truck or a van, thank you UHAUL !

Melissa F.
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Le client n'a pas laissé de commentaire.

Shivan K.
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Le client n'a pas laissé de commentaire.

HAOCHIANG C.
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Le client n'a pas laissé de commentaire.

Joseph O.
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Great service!

Elizabeth K.
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Le client n'a pas laissé de commentaire.

Timo T. | Expérience générale |
Évaluation :

On July 16, 2020 I received a phone call from an associate working at this facility named Abby. She informed me shoe does not normally work there and is from U-Haul Store 74628. She called to inform me that our unit was no longer secured by a lock. Our lock was missing and the door was open approximately 4-6" of the way. She closed it all the way and secured it with a company lock and red tag lock. Abby informed she has put all of these notes into our file as well. She informed me that a manager was not available and she is not an employee of that location and cannot do anything other than escalate it to higher managerial authorities. Unless we have determined otherwise, we are suspecting this is an unlawful break-in. We had no employees or trusted associates in Texas since March 9th. We have not had anyone access the storage unit since the move in day, which was me personally. I have requested a formal review of the camera systems and a police report to be filed for this. Our associates were in town on July 19th and moved out of our storage unit. On July 17, 2020 Justin Howard took photographs of the contents and they were additionally inspected by an associate we had travel last minute to perform the inspection. At first glance it appears none of our equipment was disturbed or stolen. This will take some time to determine as we have several hundred serialized pieces of training equipment in the unit. Until a comprehensive inventory is complete, we cannot rule out any malicious activity. I was informed that the alarm was not set off either. All of the indications point to non-criminal activity, but the camera footage and the inventory will be the two final pieces of information to complete this event. No-one has been able to help me. I have contacted U-Haul several times over weeks with no success.

Rex B.
Évaluation :

Air conditioning didn't work In truck - that was disappointing. Staff helpful and efficient checking in and out

SRIPATHI Y.
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Le client n'a pas laissé de commentaire.

Scott E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BASIM A.
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Le client n'a pas laissé de commentaire.

Ken H.
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Easy pickup and return. Very helpful attendant.

DOROTHY H.
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Yolanda was awesome. She helped me and my son when the place down the street was rude to us. I went back the next day and rented a van and she was awesome again. Great customer service and very professional. The truck I rent and can I rented were in good shape. Will come here for my storage and truck needs in the future.

calvin C.
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Nothing excellent experience.

KELVIN B.
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As I returned the vehicle on time, I walked in the office to return the keys. The lady acknowledged me as she was tending to a Hispanic lady. Then a white man entered in the office to return his vehicle. When the office lady finished with the Hispanic lady, she skips me and ask the white gentleman can she help him. He had to tell her that I was first and he was last. In times like this we still have to deal with being overlooked and put to last because of your race. I will make sure my experience is shared about the people who is franchising representing U-HAUL

The Estate Of James S. | Expérience générale |
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This rating of excellent is the sole product of Cory being an amazing help and literally she went way above and beyond to help facilitate my job and helping me!!!!

CAROLYN ANN W.
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Nice and Professional Service.

Kelly W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ivan F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LAVERNE F.
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Le client n'a pas laissé de commentaire.

ERNEST B.
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Thank you Larry for the professional Customer Service, I appreciate you... Ernest Bermudez

LISA P.
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Le client n'a pas laissé de commentaire.

Pamela B.
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There was a small half eaten bag of Doritos under the passenger seat when I got it. I forgot to throw it away after I noticed it and was worried they might think I left trash. But all was good. Prob still there, lol. Staff was friendly! And very quick. Would def recommend and use again.

Karen M.
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Le client n'a pas laissé de commentaire.

Alexandra S.
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Le client n'a pas laissé de commentaire.

walter w. | Premières impressions |
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Management made it very quick and easy, totally pain free! Highly recommend!

Christopher h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jianxuan Z.
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The truck is not perfectly clean. It could bring more value to customers if the truck is fully clean.

TUSHAUMBAU LAKIS G.
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Le client n'a pas laissé de commentaire.

LANDELL M.
Évaluation :

The General Manager altitude is the worst and her explanation of your corporate guidelines could definitely use some coaching. As for the President over this GM refuses to answer in a timely manner after 3 customer calls to her work mobile and need be more effective with customer calls. If this is an example of your organization I much rather take my business elsewhere next time.

ALLISON D.
Évaluation :

they were friendly, but uhaul support did not offer them much helpful information on how to deal with my particularly unique situation. dealing with roadside assistance wasn't that helpful.

Sarah D.
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Le client n'a pas laissé de commentaire.

MIKE T.
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Le client n'a pas laissé de commentaire.

JINGYAN H.
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Le client n'a pas laissé de commentaire.

Jonathan R.
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The store wasn't clean and the GM could be friendlier to customers spending their money with U-Haul.

JUNE P.
Évaluation :

The $19 van really cost $90 not use your advertising is proper.

Roman Z.
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Le client n'a pas laissé de commentaire.

Panagiota M.
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Le client n'a pas laissé de commentaire.

Scott E. | Premières impressions |
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Would have liked staff to wear masks and enforced social distancing. Friendly and helpful.

Emily D.
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Didn't have my extra items in the truck so had to go to another location to pickup.

Fares A.
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Le client n'a pas laissé de commentaire.

Laura W.
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Le client n'a pas laissé de commentaire.

Manon P.
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Le client n'a pas laissé de commentaire.

Marlon J.
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E excellent staff and service!

Dahlia S.
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Le client n'a pas laissé de commentaire.

Mathew J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael C.
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Very helpful and polite.

RUDY C. | Expérience générale |
Évaluation :

Thank you for so many years, but know because if the situation I need to find out at good price and something i can’t pick something at anytime. Am. Djing and sometimes I have to pick equipment at different time. But thank you so much I was more that 10 years with your company I asked them for gimme the opportunity to tray to fix Something about the payments because at thi time am not working and they just locked my store so I find another stores company better price and 24 hours and I don’t have to pay until July. But I thank you anyway for so many years.!

Hannah J.
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Le client n'a pas laissé de commentaire.

Britney M.
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This is the only location I use. Both 24/7 and working with an employee has ALWAYS been a pleasure.

Tin T.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

Christina P.
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Le client n'a pas laissé de commentaire.

Allan G.
Évaluation :

Great experience

David B.
Évaluation :

Professional . Helpful. Friendly . Mirror on passenger side was nearly unusable. IMHO It should be checked for adjustment. I am 6-5 so may be a factor. I made certain not to back up during entire rental. Poor viewscape made this very unsafe. Mirror points to pavement and rear bumper 90%. NO view anywhere beyond 30 ft behind truck. Driver side mirror was perfect. . A/C was cold. Radio was awesome. Ready clean prompt and prepared as promised.

Kyle C.
Évaluation :

Revise the web site to make it clear that returns of certain vehicle classes must be done at the renting location. The web site led me to believe I could return the van to another U-Haul whose location I entered in the drop-off box on the web site. When I picked up the van, however, I was told I had to drop off the van at the location I rented from. This resulted in the cost of van being about 40% higher than the estimated price. On the plus side, the manager was extremely helpful, and she tried to help me as best as she could. It was not her fault the system is a train wreck.

Robbie N. | Expérience générale |
Évaluation :

All were good, we only were late a day once in a last couple years, and the maanger didn't waive the $15 late charge! My wife got upset. This was the only bad experience we had with you. We paid premium renral compare with PS , we expect ed Otherwise all well, Previous Manager Daian, was wonderful All of a,sudden she is no longer at this location.

Teresa R.
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Le client n'a pas laissé de commentaire.

David S.
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Great staff and fast service.

WILLIAM N.
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excellent service!!

Michael W.
Évaluation :

Keep up the good work

Celina R.
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Le client n'a pas laissé de commentaire.

Timo T. | Premières impressions |
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I forgot the name of the gentlemen that checked us in, but he was phenomenal!!! the computers were not loading quickly and he was able to judge our good character and we were able to simultaneously load our unit and check-in; thus making the process extremely fast. his professionalism is above expected. We check in on 3/9/2020. That guy deserves recognition or a bonus if I ever seen the justification so clearly.

Marisela D.
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Le client n'a pas laissé de commentaire.

Kevin W. | Expérience générale |
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I want some of my late fees back!😁l had no problems with your facilities at all. The late fees were my fault, l just want some of that money back$😂

Rene D.
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Terribly disappointed would never use it or recommend it !

Tony H.
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The high tech van rental process was difficult for the staff to use. When returning the van, I was not given a paper receipt for charges. Was told receipt would be e-mailed to me, but it did not come. Another problem with your high tech system? I will need to go back today to get a paper copy of the receipt- if that is possible.

rabah T.
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perfect

MARIA C. | Expérience générale |
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Excelente service and attention

Kevin M.
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For me I've had the best experience thus far with u haul.

Shanshan L.
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The truck was very hard to find. There was no parking lot for parking my own car when I drove the truck away. I was charged $20 convenience fee for the reason that I didn't timely do the return mobile verification, even though I returned the truck before the due time. The staff in the counter was very rude. I rented u-hual for several times, but I never had such a bad experience before. I suggest not to rent the u-haul at 2305 S Voss Rd, Houston TX.

Felicia M.
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Le client n'a pas laissé de commentaire.

Joseph W. | Premières impressions |
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N/A

Jerry Y.
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Le client n'a pas laissé de commentaire.

Rhonda V. | Premières impressions |
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great customer service!

Sandra R. | Expérience générale |
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Staff at this uhale location was so professional in handling matters, the facility is clean and well kept . miss Diana work so hard to ensure every thing run in order, i would recommend any one here.

Pablo H. | Premières impressions |
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Amazing Service!

enia Q. | Premières impressions |
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Me atendieron exelente

Ivory D. | Expérience générale |
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Very good

ami M. | Expérience générale |
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Very friendly staff !

Keevon C. | Premières impressions |
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Courteous customer service with a 😃.

MICHAEL Z. | Expérience générale |
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Fixed all the problems created by sister u-haul business at Westpark.

Adrian O. | Expérience générale |
Évaluation :

William was a great help to us Got us to our storage with the quickness And asked if we needed anything else William your the MAN!!

Don H. | Premières impressions |
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The staff was very friendly and helped me with all my needs

jane t S. | Premières impressions |
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Terrific service...the manager was professional, courteous and knowledgeable. Great experience.

Concepcion D. | Expérience générale |
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I would defenitely use Uhaul again in the future. Though prices are a bit high for the smallest unit, other than that A ok.

Albert V. | Premières impressions |
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Thank you

Winder C. | Premières impressions |
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Excelent

tony g. | Réservation |
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Staff was very friendly and professional,

Dileepkumar M. | Expérience générale |
Évaluation :

Diane and Larry are absolutely great to work with. I highly recommend this location because of them. I've used this location many times over the past few years and will continue to do so.

rebecca L. | Réservation |
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The staff couldn't be better. They are friendly, eager to help and just nice people. Thank you!

tammy r. | Expérience générale |
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Awesome Love y'all

Joe K. | Expérience générale |
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The Sunday staff does not communicate with Diane or ....... Diane doesn’t communicate with the Sunday staff. Either way...... makes a very bad last impression. Sunday staff was very helpful

Nancy S. | Expérience générale |
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Very satisfied

heather k. | Réservation |
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Good servic

WILLIAM C. | Expérience générale |
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Everyone at this facility was very knowledgeable, professional and friendly. When the time comes to use a storage facility again it will be at this location. Thank you!

deane f. | Expérience générale |
Évaluation :

monthly rent seems a little high.

Ada B. | Expérience générale |
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Great storage with affordable rates. A nice, clean and secure facility. Mrs Diana gives excellent customer service. Employees are very helpful. I definitely recommend this place.

Gabriel A. | Expérience générale |
Évaluation :

Pleased with the service!

Michael B. | Expérience générale |
Évaluation :

Great overall experience. Staff was friendly and helpful.

Non reviews have been submitted for this location.

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