Customer Reviews for U-Haul Storage Voss Rd at Westheimer

1 435 évaluations

2305 S Voss Rd   Houston, TX 77057

(713) 785-2101

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(713) 785-2101

2305 S Voss Rd
Houston, TX 77057

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Entreposage du vin
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great service thank you

Yoav N 
Évaluation :
4

Billing issues and payment methods were not clear, for added labor had paid cash as was informed to pay the movers and then was charged again on card. As for U-Haul billing, was charged twice and second charge did not discount the earlier payment.

Rajendra M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michail K  |  Premières impressions 
Évaluation :
4

Conveniently located and clean. The personnel were very friendly, helpful and knowledgeable. I would definitely come back to this location.

Monica G 
Évaluation :
5

Clean Equipment. Fast in and out

SOCKALINGAM N 
Évaluation :
5

People there are very nice

MANUELA C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE W  |  Expérience générale 
Évaluation :
5

Thank you guys for the great job good service

MWAMBA K 
Évaluation :
5

Very happy with the customer service!

Chris R 
Évaluation :
4

Your employee Yolanda Lopez is a very excellent employee she was very helpful to me in Houston. I needed her help and her support and encouragement was very useful Thank you  so much.

Clara G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H 
Évaluation :
5

Thanks hora helpful and facility

RICHARD H  |  Premières impressions 
Évaluation :
5

Some how the App didn't work form me. That's about it. And please give thanks to the guy that worked there on the first of June 2024. What an amazing o pop person he is. He does his job from the bottom of his heart. Real costumer service.

Yohannes B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vikrant B 
Évaluation :
2

Staff was wonderful, five stars. Equipment was not well maintained with the exception of the A/C and reaching my destination. App one star; with my data signal at full strength and each tasks (whether text or photo) took 60 full seconds or more to load and provided incorrect parking instructions. While I took photos for my own records, I was taken off guard at the check out photo request bc check-in photos weren't prompted plus you had to take live photos not upload and I didn't want to walk back to the truck and take more photos.

Grant C 
Évaluation :
5

All went very smoothly! Will definitely use again!

Matthew H 
Évaluation :
5

First time used, but I'm happy with the service. Very easy to use, but app should be more flexible in terms of location updates. Rest everything is very good.

Shivaprakash P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alemyehu k 
Évaluation :
5

I think I said before I use these people for it's a great location great service. The people are friendly and explain everything thoroughly. Just an outstanding place to do business with thank you very much.

STEPHEN N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V 
Évaluation :
5

The agent that helped me was very patient and kind.

Aira T 
Évaluation :
4

Rented a van at this location and everything went very smooth when picking up. Van was basically brand new and very clean; facility looked quite tidy as well. I was very pleased with the customer service I received from Yolanda and will definitely use this location again.

Kenneth N 
Évaluation :
5

My representative was awesome. I wished I knew her name, but she went above and beyond.

Justin D 
Évaluation :
5

He was very nice and helpful !! He did a great job helping me !! Thank you !!!

luke w 
Évaluation :
5

Regardless of where I move, I always rent at this location. Staff is always Professional, Super attentive, courteous via phone or face to face. Vehicles also in excellent condition. Always a pleasure to do business at this location. Merci!

Francisco C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julio h 
Évaluation :
5

Nothing! They were perfect!

Richard H 
Évaluation :
5

Check them brakes! Especially in Houston or high pop areas known for aggressive drivers. But the guy at the location I rented from was one of the most genuinely nice people I've meet in 10 years. He explained everything to me in detail and was extremely polite. 15 out of 10 for his service alone.

Jeffrey C 
Évaluation :
5

Actually I was really satisfied with the people I dealt with..got me in no time on the road.

Omar A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

farrukh m  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina C 
Évaluation :
4

App crashed and didn’t show that truck return process was completed

Denys D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Djamal N 
Évaluation :
5

Alex was very helpful. Also, I left all of the 12 packing blankets in the truck, here in Calgary.

Jeff V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

branden c 
Évaluation :
5

My experience was EXCELLENT! ALEX was very professional n great personality made sure everything went smooth eit my rental n storage unit .I"ll recommend Uhaul on Voss to Ppl

CARRIE H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONRAD H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

H J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanrusuler O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kareem C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANCHIANYOKA H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annika M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan G 
Évaluation :
5

People very nicer to U-Haul dealership on my to go to service, friendly and well knowledgeable of their equipment…. Give me recommend this place to all my friends. Thank you for the service…

Stephen N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen T 
Évaluation :
5

There was an associate there, a young man, who helped me a lot through the proccess of returning the truck, because the app just went blank. For him, thank you very much again.

Wilme R 
Évaluation :
5

I move out on 11/11/23 not on 11/21/23 just wanted that to be noted right.

John G  |  Expérience générale 
Évaluation :
5

Wonderful staff

Rachel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H 
Évaluation :
5

The service from Alex, Leo and Yolanda was excellent. Alex from the beginning was super helpful and professional. I have been dealing with this branch for many years when Diane was the manager. The new team is just as courteous and helpful. I have already mentioned this branch to a number of people at the Quilts show that we do at the George Brown Centre. Well done Alex.

Dileepkumar M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taha A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAIA D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delcio A 
Évaluation :
5

The person who took care of my reservation was wonderful. His name was Alex. He was outstanding.

Francisco P 
Évaluation :
5

Leo was very nice thankyu

Ana M 
Évaluation :
5

Great guy

FARADEEN J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRICE L  |  Premières impressions 
Évaluation :
5

good service at the reception! excellent service.

elvys c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLEANDRO T 
Évaluation :
5

Excellent, friendly and attentive customer service at this location. Je les recommande fortement. 

Thomas C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith M 
Évaluation :
4

Didn't find TV box and some other packing solutions. I was looking to switch my appliance dolly to furniture dolly but there were none. My mistake but thought may be the center could have had a few on hand.

Nagaraj N 
Évaluation :
5

Manager and staff are helpful and willing to go extra miles

PATRICK G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ki F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott W 
Évaluation :
5

This was a wonderful place to rent. Easy and employees were helpful

Wendelin R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C 
Évaluation :
5

Good help and reception

HERMANN W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark s 
Évaluation :
1

I've been over charged for a unit that has never been used. Never moved in despite the "free" offer! Extremely poor services, so deceiving!

Fatoumata M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NYESHA C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaa S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
5

THIS WAS MOST PROFESSIONAL BUSINESS - from the start calling Alex on phone then next day and today Saturday the Gentleman helping me was AS GREAT AND UNREAL PROFESSIONAL AS IVE SEEN IN A BUSINESS FOR DECADES EVEN - YES THAT AMAZEING ! I was SHOCKED SUCH PROFESSIONALISM AND I MEAN AS PERFECT AS PERFECT GETS THIS LOCATION AND WOW A UHAUL BUSINESS WITH EMPLOYEES LIKE THIS IS JUST SO AWESOME . Thank you for your beyond great serivde and friendly help and professionalism unmatced in any business's out there - Loved it ! Keith Brisack I rented a 15 ft uhaul today - Perfect

Keith B 
Évaluation :
5

It was fast & excellent.

Dave t 
Évaluation :
5

Excellent customer service. Bathrooms were the cleanest.

MYRA C  |  Premières impressions 
Évaluation :
5

They associate who helped me go above and beyond really respectfully guys quick in and out reasonable price every want on my expectations love it thank you guys

Mahamed M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lislie m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

herod e  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha G  |  Premières impressions 
Évaluation :
5

Alex at this location went above and beyond. Great customer support, attention, respect and a smiling face. Simple process to pick up the truck, return it, and pay for it. Thank you, Alex.

CENK A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristina K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas j 
Évaluation :
5

I was very pleased with this location of Uhaul. Used them for a year and a half, and they were definitely 5 stars the entire time. Thank you Yolanda for everything

April G  |  Expérience générale 
Évaluation :
5

Staff were very helpful!

Dennis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheikh N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey s 
Évaluation :
5

Excellent service à la clientèle.

DOVRAN K  |  Premières impressions 
Évaluation :
5

Alex is awesome

LIN H  |  Premières impressions 
Évaluation :
5

Best people and best customer service ever

Jonny N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex l 
Évaluation :
5

The staff was amazing to me! I felt heard and understood in a time where I was feeling very confused myself. I really appreciated the kindness I was shown.

CAMBREY W  |  Premières impressions 
Évaluation :
5

Exelente servicio

ANNIEL N 
Évaluation :
5

Promptly prepared the truck. The staff is always nice here. I'll come from a longer distance because of the service of excellence!

Catherine P 
Évaluation :
5

Great customer services

CHARLES M 
Évaluation :
5

Fast easy friendly check in and out

Jenny S 
Évaluation :
5

The assistant manager was very professional and respectful as well as helpful with all the information ! Thumbs up !

MARTHA P  |  Premières impressions 
Évaluation :
5

This location is the best Alex was a great help very easy to talk to .And very helpful i would recommend this facility to anyone that's looking for a U-Haul location

latanya a  |  Premières impressions 
Évaluation :
5

All staff are very friendly .

Isela A  |  Expérience générale 
Évaluation :
5

Alex was great. Very attentive and helpful.

STEPHEN R  |  Premières impressions 
Évaluation :
5

The guy at the front desk was great help he e plainer everything thoroughly and was super professional

JAVIER M  |  Premières impressions 
Évaluation :
5

Everything was great!

thomas j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Realete n  |  Expérience générale 
Évaluation :
5

Everything was seamless, thank you!

Lexi K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W 
Évaluation :
3

Bad: Check engine light came on while driving and there was a german roach in the back when I first opened it. Good: The lady working there (unfortunately I did not get her name) was incredibly helpful though for both receiving and returning the vehicle. She cleaned the back when hearing about the roach and was overall very friendly. Vehicle drove well.

Evelyn B 
Évaluation :
4

easy process and clear explanation

Nasradine H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delino C  |  Expérience générale 
Évaluation :
5

Keep up the good customer service

Pamela J 
Évaluation :
5

It would help to get a fair discount after experiencing such a miserable ride. Merci

charlotte l 
Évaluation :
5

One of best

Parvaneh M 
Évaluation :
5

Very efficient and curteous man helped me! Could not have been nicer!

REBECCA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chirajeet K 
Évaluation :
5

we brought the car not during working hours, but everything was fine without any difficulties, UHaul’s member explained to us what needs to be done in such cases.

Anna Z 
Évaluation :
5

Ms. Yolanda is very professional and keeps HEE location in top shop. I will definitely recommend her store to anyone needing storage space or any moving services.

Tanya E  |  Online Move In 
Évaluation :
5

Alex Landa snd Yolanda were awesome helping me. Very efficient snd great attitude.

BEATRIZ M  |  Premières impressions 
Évaluation :
5

Yolanda is a jewel.

Earl d  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W  |  Expérience générale 
Évaluation :
5

Excellent

Jarrett J  |  Premières impressions 
Évaluation :
5

Yolanda was exceptional, friendly and to the point! Alex was kind and efficient when renting the van!

Corina W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivana P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany J  |  Expérience générale 
Évaluation :
5

Alex is amazing!

HALEY D  |  Premières impressions 
Évaluation :
5

Alex from uhaul was great and so freindly,

Merouane K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONISHA F  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexius O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric J  |  Premières impressions 
Évaluation :
5

The staff at the location on Voss were very helpful and friendly. Facility was well kept and moving dollys available. Storage unit was the right size and the overall site was very clean. I would recommend this facility.

kenyatta s  |  Premières impressions 
Évaluation :
3

I used this storage for years, which was really a waste of money. The deciding factor in me leaving was being charged a late fee, because I forgot to get a new card. There was no understanding for the mishap after years of constant on time payments via auto pay. Also while leaving I was willing to pay to throw a few broken down boxes away, but $50 is robbery. Way to take advantage, and I'm glad this experience is over

MONIQUE R  |  Expérience générale 
Évaluation :
5

merci

MATILDE C  |  Premières impressions 
Évaluation :
5

Super good service from the store at Voss , Alex was amazing!

JOSE M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya E  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliana M  |  Expérience générale 
Évaluation :
5

Great setup, can rent trailers and trucks and also rent storage space.

ANDREW P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVAN P  |  Premières impressions 
Évaluation :
5

Very convenient promotion with the rental of U-Haul equipment

Nathaniel L  |  Premières impressions 
Évaluation :
5

This was a very stressful day and Alex went above and beyond to help me out. He was very helpful.

LATONYA P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMRAN T  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique B  |  Premières impressions 
Évaluation :
5

Everything was great, from check in to the time I left, everything was explained and great.

ANDREW P  |  Premières impressions 
Évaluation :
1

My unit flooded once I was assured my items were good and reboxed also told that my insurance did not apply as the list as well I never received any pictures of the so called damage as promised nor pictures of my reboxed item that the staff claimed happened

JAMAL P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A  |  Premières impressions 
Évaluation :
5

Alex was very helpful. I wish all interactions at a business were as solid, clean and efficient as he was when I walked in needing a storage unit and truck. Smoothest possible day getting my unit and truck rented...all without an appointment. He should be promoted! --J.Winkle

james w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia B  |  Online Move In 
Évaluation :
5

Mr. Landa was very helpful and helped answer all my questions and concerns. He also helped me out with determining best size I needed and felt like he helped me out the best he could with the rate and unit.

TRAVIS M  |  Premières impressions 
Évaluation :
1

There was a break-in at the facility in Decmeber. My unit was vandalized and items stolen. It appeared that there were other units broken into but I was told I was the only one who reported items missing. I still can't understand how someone was able to bypass the key card entry at the gate, bypass the key card entry on the elevator (my unit was on the 2nd floor), break locks to access the unit and open up multiple storage trunks and damage items and still manage to leave without being apprehended. There was an entire footlocker (10+ lbs) with memorable keepsakes plus other items that were stolen from my unit. How was someone able to do all this to my unit and break into others before law enforcement or anyone was notified? Where were the cameras? Where were the alarms? I truly believe this was an inside job. Just 2 days before the incident I was getting items from my unit and the female manager just happened to be walking my floor. There has never been anyone in the building when I have gone. This seemed suspicious to me considering just a few days later my unit was broken into. Following the incident management simply told me to file a police report and gave me new locks. There was no resolution, no compensation for my loss and I was still charged for that month and the subsequent months until I was able to move my things out. More than an inconvenience to me....I feel like I wasted money and was totally violated. And in the end still had to spend more money to relocate my belongings. Police have done nothing either. I will NEVER store my belongings at Uhaul ever again.

Tiffany P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony S  |  Online Move In 
Évaluation :
5

Alex and Yolanda were great to deal with in every respect.

DENNIS M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA B  |  Expérience générale 
Évaluation :
3

My locker wasn't ready like it was suppose to be so update your system.

John G  |  Online Move In 
Évaluation :
1

Water damage to both units damaged almost all our family's belongings and covered everything in mold so we are having to discard or remediate every thing. I cannot describe the damage this has caused to my family. Please do not rent A002 and A003 to other customers. The wine unit next door to A002 leaks into the unit. A003 leaks from the south side.

Kristine B  |  Expérience générale 
Évaluation :
5

I will always use them

Nory Z  |  Expérience générale 
Évaluation :
5

I had a very good experience and I always go back to this location.

Nory Z  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDY B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexius O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Permala N  |  Expérience générale 
Évaluation :
5

Extremely professional

Tiffany J  |  Premières impressions 
Évaluation :
5

The guy renting was very nice. He even gave us a tour of the wine locker and showed us to our unit. The customer service was excellent and the unit he chose for me was very convenient. The facility is temperature controlled which made moving easier. I also received a special where my second month is free.

Essence P  |  Premières impressions 
Évaluation :
3

There was a rat poison box inside my new unit. The temperature is not cool enough. I do not understand why I have to log into a property at the non-existent front gate before driving to my building where I have to log in again to access the elevator but not log out. For the price and size, it will do but it could be a lot better.

K K  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zenna K  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Don H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEUNDRA M  |  Premières impressions 
Évaluation :
5

after going to a very sketchy public storage to view a unit, Alex made us feel very welcomed and safe. He mentioned all the amenities that this facility offers. The security was a main issue for us and we felt extremely safe in the facility the moment we walked in. It was very clean and basically everything that we wanted. Happy customers here

chris k  |  Premières impressions 
Évaluation :
5

great customer service

EVERYN M  |  Premières impressions 
Évaluation :
4

Merci

Richard B  |  Premières impressions 
Évaluation :
5

Thanks for the wonderful experience!

Jonathan S  |  Expérience générale 
Évaluation :
5

Great customer service! Quick processing and early opening hours.

ALFREDNETTE P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNIE N  |  Expérience générale 
Évaluation :
5

Best experience ever. Staff is the best ever. Would highly recommend this place!

Viviana O  |  Expérience générale 
Évaluation :
3

The lanes were so narrow with no room to turn around and with U haul trucks randomly parked on back fence I hard an almost impossible time getting out and around the building in my even 15' rented U haul truck and had to back up entirely around the building. I also witnessed others having problems. There was no parking up front even to get into office. The gate didn't close and the card system was totally ineffective and I watched many set off alarm exiting which only conditioned people to accept that. The people were nice and very helpful though, especially the manager.

Cheryl W  |  Expérience générale 
Évaluation :
5

I have rented storage from this facility 3 times now and for long periods of rental. I have always experienced excellent and helpful service and will not hesitate to use this facility again in the future should the need arise.

CHERYL M  |  Expérience générale 
Évaluation :
5

The Staff was highly efficient, accommodating and very knowledgeable of their products. They made the storage and equipment rental process painless. I would definitely recommend U-Haul Storage Facility @Voss location to a family/friends. Thanks U-Haul!

shawn l  |  Premières impressions 
Évaluation :
2

I liked that I was able to pay via web. The storage facility flooded and traffic getting to an from the facility is difficult. Over all the facility could use a facelift. Although the office personnel were friendly they could use more professional training.

stanford o  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S  |  Premières impressions 
Évaluation :
1

On July 16, 2020 I received a phone call from an associate working at this facility named Abby. She informed me shoe does not normally work there and is from U-Haul Store 74628. She called to inform me that our unit was no longer secured by a lock. Our lock was missing and the door was open approximately 4-6" of the way. She closed it all the way and secured it with a company lock and red tag lock. Abby informed she has put all of these notes into our file as well. She informed me that a manager was not available and she is not an employee of that location and cannot do anything other than escalate it to higher managerial authorities. Unless we have determined otherwise, we are suspecting this is an unlawful break-in. We had no employees or trusted associates in Texas since March 9th. We have not had anyone access the storage unit since the move in day, which was me personally. I have requested a formal review of the camera systems and a police report to be filed for this. Our associates were in town on July 19th and moved out of our storage unit. On July 17, 2020 Justin Howard took photographs of the contents and they were additionally inspected by an associate we had travel last minute to perform the inspection. At first glance it appears none of our equipment was disturbed or stolen. This will take some time to determine as we have several hundred serialized pieces of training equipment in the unit. Until a comprehensive inventory is complete, we cannot rule out any malicious activity. I was informed that the alarm was not set off either. All of the indications point to non-criminal activity, but the camera footage and the inventory will be the two final pieces of information to complete this event. No-one has been able to help me. I have contacted U-Haul several times over weeks with no success.

Timo T  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott E  |  Expérience générale 
Évaluation :
5

This rating of excellent is the sole product of Cory being an amazing help and literally she went way above and beyond to help facilitate my job and helping me!!!!

The E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan F  |  Expérience générale 
Évaluation :
5

Management made it very quick and easy, totally pain free! Fortement recommandé!

walter w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher h  |  Expérience générale 
Évaluation :
3

Would have liked staff to wear masks and enforced social distancing. Friendly and helpful.

Scott E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew J  |  Expérience générale 
Évaluation :
4

Thank you for so many years, but know because if the situation I need to find out at good price and something i can't pick something at anytime. Am. Djing and sometimes I have to pick equipment at different time. But thank you so much I was more that 10 years with your company I asked them for gimme the opportunity to tray to fix Something about the payments because at thi time am not working and they just locked my store so I find another stores company better price and 24 hours and I don't have to pay until July. But I thank you anyway for so many years.!

RUDY C  |  Expérience générale 
Évaluation :
4

All were good, we only were late a day once in a last couple years, and the maanger didn't waive the $15 late charge! My wife got upset. This was the only bad experience we had with you. We paid premium renral compare with PS , we expect ed Otherwise all well, Previous Manager Daian, was wonderful All of a,sudden she is no longer at this location.

Robbie N  |  Expérience générale 
Évaluation :
5

I forgot the name of the gentlemen that checked us in, but he was phenomenal!!! the computers were not loading quickly and he was able to judge our good character and we were able to simultaneously load our unit and check-in; thus making the process extremely fast. his professionalism is above expected. We check in on 3/9/2020. That guy deserves recognition or a bonus if I ever seen the justification so clearly.

Timo T  |  Premières impressions 
Évaluation :
5

I want some of my late fees back!l had no problems with your facilities at all. The late fees were my fault, l just want some of that money back$

Kevin W  |  Expérience générale 
Évaluation :
5

Excelente service and attention

MARIA C  |  Expérience générale 
Évaluation :
5

S.O.

Joseph W  |  Premières impressions 
Évaluation :
5

great customer service!

Rhonda V  |  Premières impressions 
Évaluation :
4

Staff at this uhale location was so professional in handling matters, the facility is clean and well kept . miss Diana work so hard to ensure every thing run in order, i would recommend any one here.

Sandra R  |  Expérience générale 
Évaluation :
5

Amazing Service!

Veneno T  |  Premières impressions 
Évaluation :
5

Me atendieron exelente

enia Q  |  Premières impressions 
Évaluation :
5

Very good

Ivory D  |  Expérience générale 
Évaluation :
5

Very friendly staff !

ami M  |  Expérience générale 
Évaluation :
5

Courteous customer service with a 😃.

Keevon C  |  Premières impressions 
Évaluation :
5

Fixed all the problems created by sister u-haul business at Westpark.

MICHAEL Z  |  Expérience générale 
Évaluation :
5

William was a great help to us Got us to our storage with the quickness And asked if we needed anything else William your the MAN!!

Adrian O  |  Expérience générale 
Évaluation :
4

The staff was very friendly and helped me with all my needs

Don H  |  Premières impressions 
Évaluation :
5

Terrific service...the manager was professional, courteous and knowledgeable. Great experience.

jane t  |  Premières impressions 
Évaluation :
5

I would defenitely use Uhaul again in the future. Though prices are a bit high for the smallest unit, other than that A ok.

Concepcion D  |  Expérience générale 
Évaluation :
5

Merci

Albert V  |  Premières impressions 
Évaluation :
5

Excelent

Winder C  |  Premières impressions 
Évaluation :