He was very nice and helpful !! He did a great job helping me !! Thank you !!!
luke wCustomer Reviews for U-Haul Storage Voss Rd at Westheimer
Testimonials From Recent Customers
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Regardless of where I move, I always rent at this location. Staff is always Professional, Super attentive, courteous via phone or face to face. Vehicles also in excellent condition. Always a pleasure to do business at this location. Merci!
Francisco CNothing! They were perfect!
Richard HCheck them brakes! Especially in Houston or high pop areas known for aggressive drivers. But the guy at the location I rented from was one of the most genuinely nice people I've meet in 10 years. He explained everything to me in detail and was extremely polite. 15 out of 10 for his service alone.
Jeffrey CActually I was really satisfied with the people I dealt with..got me in no time on the road.
Omar AApp crashed and didn’t show that truck return process was completed
Denys DAlex was very helpful. Also, I left all of the 12 packing blankets in the truck, here in Calgary.
Jeff VMy experience was EXCELLENT! ALEX was very professional n great personality made sure everything went smooth eit my rental n storage unit .I"ll recommend Uhaul on Voss to Ppl
CARRIE H | Premières impressionsPeople very nicer to U-Haul dealership on my to go to service, friendly and well knowledgeable of their equipment…. Give me recommend this place to all my friends. Thank you for the service…
Stephen NThere was an associate there, a young man, who helped me a lot through the proccess of returning the truck, because the app just went blank. For him, thank you very much again.
Wilme RI move out on 11/11/23 not on 11/21/23 just wanted that to be noted right.
John G | Expérience généraleWonderful staff
Rachel BThe service from Alex, Leo and Yolanda was excellent. Alex from the beginning was super helpful and professional. I have been dealing with this branch for many years when Diane was the manager. The new team is just as courteous and helpful. I have already mentioned this branch to a number of people at the Quilts show that we do at the George Brown Centre. Well done Alex.
Dileepkumar MThe person who took care of my reservation was wonderful. His name was Alex. He was outstanding.
Francisco PLeo was very nice thankyu
Ana MGreat guy
FARADEEN Jgood service at the reception! excellent service.
elvys cExcellent, friendly and attentive customer service at this location. Je les recommande fortement.
Thomas CDidn't find TV box and some other packing solutions. I was looking to switch my appliance dolly to furniture dolly but there were none. My mistake but thought may be the center could have had a few on hand.
Nagaraj NManager and staff are helpful and willing to go extra miles
PATRICK G | Premières impressionsThis was a wonderful place to rent. Easy and employees were helpful
Wendelin R | Expérience généraleGood help and reception
HERMANN W | Expérience généraleI've been over charged for a unit that has never been used. Never moved in despite the "free" offer! Extremely poor services, so deceiving!
Fatoumata M | Expérience généraleTHIS WAS MOST PROFESSIONAL BUSINESS - from the start calling Alex on phone then next day and today Saturday the Gentleman helping me was AS GREAT AND UNREAL PROFESSIONAL AS IVE SEEN IN A BUSINESS FOR DECADES EVEN - YES THAT AMAZEING ! I was SHOCKED SUCH PROFESSIONALISM AND I MEAN AS PERFECT AS PERFECT GETS THIS LOCATION AND WOW A UHAUL BUSINESS WITH EMPLOYEES LIKE THIS IS JUST SO AWESOME . Thank you for your beyond great serivde and friendly help and professionalism unmatced in any business's out there - Loved it ! Keith Brisack I rented a 15 ft uhaul today - Perfect
Keith BIt was fast & excellent.
Dave tExcellent customer service. Bathrooms were the cleanest.
MYRA C | Premières impressionsThey associate who helped me go above and beyond really respectfully guys quick in and out reasonable price every want on my expectations love it thank you guys
Mahamed MAlex at this location went above and beyond. Great customer support, attention, respect and a smiling face. Simple process to pick up the truck, return it, and pay for it. Thank you, Alex.
CENK AI was very pleased with this location of Uhaul. Used them for a year and a half, and they were definitely 5 stars the entire time. Thank you Yolanda for everything
April G | Expérience généraleStaff were very helpful!
Dennis CExcellent service à la clientèle.
DOVRAN K | Premières impressionsAlex is awesome
LIN H | Premières impressionsBest people and best customer service ever
Jonny NThe staff was amazing to me! I felt heard and understood in a time where I was feeling very confused myself. I really appreciated the kindness I was shown.
CAMBREY W | Premières impressionsExelente servicio
ANNIEL NPromptly prepared the truck. The staff is always nice here. I'll come from a longer distance because of the service of excellence!
Catherine PGreat customer services
CHARLES MFast easy friendly check in and out
Jenny SThe assistant manager was very professional and respectful as well as helpful with all the information ! Thumbs up !
MARTHA P | Premières impressionsThis location is the best Alex was a great help very easy to talk to .And very helpful i would recommend this facility to anyone that's looking for a U-Haul location
latanya a | Premières impressionsAll staff are very friendly .
Isela A | Expérience généraleAlex was great. Very attentive and helpful.
STEPHEN R | Premières impressionsThe guy at the front desk was great help he e plainer everything thoroughly and was super professional
JAVIER M | Premières impressionsEverything was great!
thomas jEverything was seamless, thank you!
Lexi KBad: Check engine light came on while driving and there was a german roach in the back when I first opened it. Good: The lady working there (unfortunately I did not get her name) was incredibly helpful though for both receiving and returning the vehicle. She cleaned the back when hearing about the roach and was overall very friendly. Vehicle drove well.
Evelyn Beasy process and clear explanation
Nasradine HKeep up the good customer service
Pamela JIt would help to get a fair discount after experiencing such a miserable ride. Merci
charlotte lOne of best
Parvaneh MVery efficient and curteous man helped me! Could not have been nicer!
REBECCA Pwe brought the car not during working hours, but everything was fine without any difficulties, UHaul’s member explained to us what needs to be done in such cases.
Anna ZStaff was so helpful & flexible. Will definitely be using them again!
Jessica MMs. Yolanda is very professional and keeps HEE location in top shop. I will definitely recommend her store to anyone needing storage space or any moving services.
Tanya E | Online Move InHi, Very bad experience at the location. I booked 15' truck online as I couldn't find 10' at the time of booking. After I reach to the location, I see there more than four 10' truck available at the location. By seeing them, I want to book that 10' truck instead of 15' truck. But the lady at the counter said that she don't give the 10' truck even if I book online at that time. I don't know the reason, but just cheating the customer. She is not polite with customer at all. We couldn't drive it , Due to that 15' size truck, we returned it early and found the alternative. Very surprisingly , the lady is telling she won't give 10' truck even it was showing available on online.
Srinath PAlex Landa snd Yolanda were awesome helping me. Very efficient snd great attitude.
BEATRIZ M | Premières impressionsYolanda is a jewel.
Earl d | Premières impressionsI would NOT recommend this location to anyone !!! After paying $900 plus for Uhaul to drive a few states over when it was time to drop my uhaul off i was given the wrong location ! Of course I contacted the uhaul place to be told they just gave me a location because I didn't have a drop off location on my reservation . I checked my reservation and i in fact did have a drop off location on my reservation !!!! I informed the worker that he was wrong there was a drop off location on my reservation and his response was well he doesn't know to just contact the 1-800 number . Please do better business when customers pay good money for the uhaul !
Allycia JCarpets had too much Armorall make it to slippery when get in, driving and getting out..
Edecio PThe process was uncomplicated and fast. Great customer service! Highly recommend it!
Silvina GExcellent
Jarrett J | Premières impressionsYolanda was exceptional, friendly and to the point! Alex was kind and efficient when renting the van!
Corina W | Premières impressionsAlex was super helpful! I enjoyed my visit a lot because of him!
Ginairis SThe two managers at this location were extremely helpful and considerate. I would definitely recommend this location!
Amishi VThere may need to be more people during the day but when I brought the van back, the process of checking and all was very smooth and quick.
Omonikhefe ANot a thing.
THEODORE RPut Emmanuel Butts in charge on the store more often
Kenneth OAlex is amazing!
HALEY D | Premières impressionsAlex from uhaul was great and so freindly,
Merouane K | Premières impressionsThe staff at the location on Voss were very helpful and friendly. Facility was well kept and moving dollys available. Storage unit was the right size and the overall site was very clean. I would recommend this facility.
kenyatta s | Premières impressionsI used this storage for years, which was really a waste of money. The deciding factor in me leaving was being charged a late fee, because I forgot to get a new card. There was no understanding for the mishap after years of constant on time payments via auto pay. Also while leaving I was willing to pay to throw a few broken down boxes away, but $50 is robbery. Way to take advantage, and I'm glad this experience is over
MONIQUE R | Expérience généralemerci
MATILDE C | Premières impressionsSuper good service from the store at Voss , Alex was amazing!
JOSE M | Premières impressionsGreat setup, can rent trailers and trucks and also rent storage space.
ANDREW P | Expérience généraleVery convenient promotion with the rental of U-Haul equipment
Nathaniel L | Premières impressionsThis was a very stressful day and Alex went above and beyond to help me out. He was very helpful.
LATONYA P | Premières impressionsEverything was great, from check in to the time I left, everything was explained and great.
ANDREW P | Premières impressionsMy unit flooded once I was assured my items were good and reboxed also told that my insurance did not apply as the list as well I never received any pictures of the so called damage as promised nor pictures of my reboxed item that the staff claimed happened
JAMAL P | Expérience généraleAlex was very helpful. I wish all interactions at a business were as solid, clean and efficient as he was when I walked in needing a storage unit and truck. Smoothest possible day getting my unit and truck rented...all without an appointment. He should be promoted! --J.Winkle
james w | Premières impressionsMr. Landa was very helpful and helped answer all my questions and concerns. He also helped me out with determining best size I needed and felt like he helped me out the best he could with the rate and unit.
TRAVIS M | Premières impressionsThere was a break-in at the facility in Decmeber. My unit was vandalized and items stolen. It appeared that there were other units broken into but I was told I was the only one who reported items missing. I still can't understand how someone was able to bypass the key card entry at the gate, bypass the key card entry on the elevator (my unit was on the 2nd floor), break locks to access the unit and open up multiple storage trunks and damage items and still manage to leave without being apprehended. There was an entire footlocker (10+ lbs) with memorable keepsakes plus other items that were stolen from my unit. How was someone able to do all this to my unit and break into others before law enforcement or anyone was notified? Where were the cameras? Where were the alarms? I truly believe this was an inside job. Just 2 days before the incident I was getting items from my unit and the female manager just happened to be walking my floor. There has never been anyone in the building when I have gone. This seemed suspicious to me considering just a few days later my unit was broken into. Following the incident management simply told me to file a police report and gave me new locks. There was no resolution, no compensation for my loss and I was still charged for that month and the subsequent months until I was able to move my things out. More than an inconvenience to me....I feel like I wasted money and was totally violated. And in the end still had to spend more money to relocate my belongings. Police have done nothing either. I will NEVER store my belongings at Uhaul ever again.
Tiffany P | Expérience généraleAlex and Yolanda were great to deal with in every respect.
DENNIS M | Expérience généraleMy locker wasn't ready like it was suppose to be so update your system.
John G | Online Move InWater damage to both units damaged almost all our family's belongings and covered everything in mold so we are having to discard or remediate every thing. I cannot describe the damage this has caused to my family. Please do not rent A002 and A003 to other customers. The wine unit next door to A002 leaks into the unit. A003 leaks from the south side.
Kristine B | Expérience généraleI will always use them
Nory Z | Expérience généraleI had a very good experience and I always go back to this location.
Nory Z | Premières impressionsExtremely professional
Tiffany J | Premières impressionsThe guy renting was very nice. He even gave us a tour of the wine locker and showed us to our unit. The customer service was excellent and the unit he chose for me was very convenient. The facility is temperature controlled which made moving easier. I also received a special where my second month is free.
Essence P | Premières impressionsThere was a rat poison box inside my new unit. The temperature is not cool enough. I do not understand why I have to log into a property at the non-existent front gate before driving to my building where I have to log in again to access the elevator but not log out. For the price and size, it will do but it could be a lot better.
K K | Online Move Inafter going to a very sketchy public storage to view a unit, Alex made us feel very welcomed and safe. He mentioned all the amenities that this facility offers. The security was a main issue for us and we felt extremely safe in the facility the moment we walked in. It was very clean and basically everything that we wanted. Happy customers here
chris k | Premières impressionsgreat customer service
EVERYN M | Premières impressionsMerci
Richard B | Premières impressionsThanks for the wonderful experience!
Jonathan S | Expérience généraleGreat customer service! Quick processing and early opening hours.
ALFREDNETTE P | Premières impressionsBest experience ever. Staff is the best ever. Would highly recommend this place!
Viviana O | Expérience généraleThe lanes were so narrow with no room to turn around and with U haul trucks randomly parked on back fence I hard an almost impossible time getting out and around the building in my even 15' rented U haul truck and had to back up entirely around the building. I also witnessed others having problems. There was no parking up front even to get into office. The gate didn't close and the card system was totally ineffective and I watched many set off alarm exiting which only conditioned people to accept that. The people were nice and very helpful though, especially the manager.
Cheryl W | Expérience généraleI have rented storage from this facility 3 times now and for long periods of rental. I have always experienced excellent and helpful service and will not hesitate to use this facility again in the future should the need arise.
CHERYL M | Expérience généraleThe Staff was highly efficient, accommodating and very knowledgeable of their products. They made the storage and equipment rental process painless. I would definitely recommend U-Haul Storage Facility @Voss location to a family/friends. Thanks U-Haul!
shawn l | Premières impressionsI liked that I was able to pay via web. The storage facility flooded and traffic getting to an from the facility is difficult. Over all the facility could use a facelift. Although the office personnel were friendly they could use more professional training.
stanford o | Expérience généraleOn July 16, 2020 I received a phone call from an associate working at this facility named Abby. She informed me shoe does not normally work there and is from U-Haul Store 74628. She called to inform me that our unit was no longer secured by a lock. Our lock was missing and the door was open approximately 4-6" of the way. She closed it all the way and secured it with a company lock and red tag lock. Abby informed she has put all of these notes into our file as well. She informed me that a manager was not available and she is not an employee of that location and cannot do anything other than escalate it to higher managerial authorities. Unless we have determined otherwise, we are suspecting this is an unlawful break-in. We had no employees or trusted associates in Texas since March 9th. We have not had anyone access the storage unit since the move in day, which was me personally. I have requested a formal review of the camera systems and a police report to be filed for this. Our associates were in town on July 19th and moved out of our storage unit. On July 17, 2020 Justin Howard took photographs of the contents and they were additionally inspected by an associate we had travel last minute to perform the inspection. At first glance it appears none of our equipment was disturbed or stolen. This will take some time to determine as we have several hundred serialized pieces of training equipment in the unit. Until a comprehensive inventory is complete, we cannot rule out any malicious activity. I was informed that the alarm was not set off either. All of the indications point to non-criminal activity, but the camera footage and the inventory will be the two final pieces of information to complete this event. No-one has been able to help me. I have contacted U-Haul several times over weeks with no success.
Timo T | Expérience généraleThis rating of excellent is the sole product of Cory being an amazing help and literally she went way above and beyond to help facilitate my job and helping me!!!!
The E | Expérience généraleManagement made it very quick and easy, totally pain free! Fortement recommandé!
walter w | Premières impressionsWould have liked staff to wear masks and enforced social distancing. Friendly and helpful.
Scott E | Premières impressionsThank you for so many years, but know because if the situation I need to find out at good price and something i can't pick something at anytime. Am. Djing and sometimes I have to pick equipment at different time. But thank you so much I was more that 10 years with your company I asked them for gimme the opportunity to tray to fix Something about the payments because at thi time am not working and they just locked my store so I find another stores company better price and 24 hours and I don't have to pay until July. But I thank you anyway for so many years.!
RUDY C | Expérience généraleAll were good, we only were late a day once in a last couple years, and the maanger didn't waive the $15 late charge! My wife got upset. This was the only bad experience we had with you. We paid premium renral compare with PS , we expect ed Otherwise all well, Previous Manager Daian, was wonderful All of a,sudden she is no longer at this location.
Robbie N | Expérience généraleI forgot the name of the gentlemen that checked us in, but he was phenomenal!!! the computers were not loading quickly and he was able to judge our good character and we were able to simultaneously load our unit and check-in; thus making the process extremely fast. his professionalism is above expected. We check in on 3/9/2020. That guy deserves recognition or a bonus if I ever seen the justification so clearly.
Timo T | Premières impressionsI want some of my late fees back!l had no problems with your facilities at all. The late fees were my fault, l just want some of that money back$
Kevin W | Expérience généraleExcelente service and attention
MARIA C | Expérience généraleS.O.
Joseph W | Premières impressionsgreat customer service!
Rhonda V | Premières impressionsStaff at this uhale location was so professional in handling matters, the facility is clean and well kept . miss Diana work so hard to ensure every thing run in order, i would recommend any one here.
Sandra R | Expérience généraleAmazing Service!
Veneno T | Premières impressionsMe atendieron exelente
enia Q | Premières impressionsVery good
Ivory D | Expérience généraleVery friendly staff !
ami M | Expérience généraleCourteous customer service with a 😃.
Keevon C | Premières impressionsFixed all the problems created by sister u-haul business at Westpark.
MICHAEL Z | Expérience généraleWilliam was a great help to us Got us to our storage with the quickness And asked if we needed anything else William your the MAN!!
Adrian O | Expérience généraleThe staff was very friendly and helped me with all my needs
Don H | Premières impressionsTerrific service...the manager was professional, courteous and knowledgeable. Great experience.
jane t | Premières impressionsI would defenitely use Uhaul again in the future. Though prices are a bit high for the smallest unit, other than that A ok.
Concepcion D | Expérience généraleMerci
Albert V | Premières impressionsExcelent
Winder C | Premières impressionsStaff was very friendly and professional,
tony g | RéservationDiane and Larry are absolutely great to work with. I highly recommend this location because of them. I've used this location many times over the past few years and will continue to do so.
Dileepkumar M | Expérience généraleThe staff couldn't be better. They are friendly, eager to help and just nice people. Merci.
rebecca L | RéservationAwesome Love y'all
tammy r | Expérience généraleThe Sunday staff does not communicate with Diane or ....... Diane doesn't communicate with the Sunday staff. Either way...... makes a very bad last impression. Sunday staff was very helpful
Joe K | Expérience généraleVery satisfied
Nancy S | Expérience généraleGood servic
heather k | RéservationEveryone at this facility was very knowledgeable, professional and friendly. When the time comes to use a storage facility again it will be at this location. Merci.
WILLIAM C | Expérience généralemonthly rent seems a little high.
deane f | Expérience généraleGreat storage with affordable rates. A nice, clean and secure facility. Mrs Diana gives excellent customer service. Employees are very helpful. I definitely recommend this place.
Ada B | Expérience généralePleased with the service!
Gabriel A | Expérience généraleGreat overall experience. Le personnel était amical et serviable.
Michael B | Expérience générale