your employees are just super
ANATOLII I
Customer Reviews for U-Lock Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The rep that originally rented the truck to us - i believe her name was Selina? Was amazing! She was super ftiendly/helpful and made the move/experience way less stressful and we raved about how great she was when we left ! Thought i would give a shout out - hope this message gets passed on to her!
Christina MThe Uhaul representatives I dealt with were very professional, friendly and courteous. I found the process to be very efficient and one of my best U-haul experiences to date.
Keith BHave more vans available. Ended up renting a bigger truck than needed
KYLE GThe representative we dealt with was streamline would recommend to anyone
BRAYDEN PAll went well. Staff were efficient, courteous and well informed. Appreciated. Allison
Allison MHire me for maintenance I'm retire red seal mechanic I'm retire love to fix and more ty all good team 👍
JOSEPH NThe workers at the location were very helpful and professional.
Paige LThe fuel level should go out full and return full. There is a few discrepancy. They added $25 in fuel and I only drove the truck 15 km plus I put fuel in there is an error somewhere in the line but I just ate it again. Fill the vehicle full. It should go out full and be returned full just like every other car rental company.
CURTIS GVery clean and well maintained equipment, friendly staff.
OREN YExcellent and friendly customer service. Fast turnarounds. Truck was brand new! Will use again.
PAULA GThankyou!
Gurdeep PGuys at check in were very helpful and sorted us out and had us on our way with no issues in short order! Return after hours was seamless! Merci
Bruce VStaff was very friendly and helpful everything was good
Andrew JGreat experience! The staff were helpful, courteous, knowledgeable and professional
Al AI never got the difference for my bill as there was a hold amount and just over sixty was supposed to come back to me. Unfortunately I had to work so it took me a while to go into the store. When I did go in I was told that a check was sent to my house . Unfortunately they put the wrong address in so nobody knows where the check went. I was given a couple phone numbers to call. I spoke with a lady from u haul on the phone and she took my info and said she would call me back….that was a month ago and I have not received a phone call I would like my money back even if it's only a small amount
Chantelle RNothing to improve. It was the second time I've used the truck rental in the past 6 months . Excellent service both times. Merci
Ken KGreat service - very attentive
ROBERT SInclude some dollies if req'd.
Fiel VGirls were great. Smooth and easy for puck up & drop off
Rhonda MStaff was very helpful and prompt.
William MBest U-Haul location in Nanaimo by a mile. 4388 Wellington
Steven CGreat customer service, fast and very friendly!
John Saccelerater sticking in neutral - had to shut off twice then restart nickeled and dimed on pricing .
Joe GDon't change anything...
Matt MFuelling estimated was at least 15 litres off if not more so I put more fuel in than what I was supposed to. $30 difference!
Richard LSo friendly!
Rick BExcellent service à la clientèle.
Daniel FMerci
ANNETTE LGreat staff, straight forward rental. Overall, very pleased!
John SNothing they were excellent
Rad AThe ladies in the office were super friendly and helpful. The truck was easy to driving. Pick up and drop off was super easy. Merci!
HEATHER HExtremely satisfied with the service we received. The staff was fabulous!
Kristine PJust keep offering coffee!!
Garrin AI thought the staff at this location was exceptional and would recommend based on their great service thank you Larry Simon
Lawrence SExcellent customer service
Darren KVan was ready and clean. Exactly what I needed. Merci.
Lauren P20' Truck was on the older side. Seat was very uncomfortable as it was cracked & sagging. Experience at the location was very good.
Glenn WI will never use any other location that the Wellington Road location in Nanaimo. This is the 3rd time I have used them in just over a year and they constantly deliver amazing service, a friendly atmosphere and truly make my business feel appreciated.
Robyn CThe engine light was on. Also a very old truck. Performed well enough though.
PAUL HFuel charges seem not right and we put gas on it before we return. Still the fuel indicator not showing right and we need to pay extra 16dollars we thinking something wrong with fuel indicator.
Dick MUpgrade your signature capture terminals. Besides that all was great . 10/10
Daniel Pvery bad service, did not explain the expense and bill more than expected, very poor
Gurpreet SThe staff was super accommodating and friendly and they made us leave with a smile after the worst moving experience. Thanks so much you guys!
Shania SNothing I can think of! Vehicle was waiting for me and the paperwork was done quickly. Drop off was a snap. All good!
Jay CSuch a great experience. Stress-free, great van, fantastic customer service. Thank you!!
Rachael NA very pleasant experience all-around. The front-end young woman was beyond efficient and a total delight to deal with, and the manager polite and helpful. A great team!
Dave KGreat people at this location. Very courteous and helpful! 10/10!
James MEnjoyed the new van.
Doug GThe staff was very friendly and helpful.
VALERIE GAmazing service. Jaime I cant say enough. Good things about… made my day both pick up and drop off.
Michelle EPlease be sure the inside of windshields are clean. The inside of the windshield was not clean, so that when I drove into the sunlight I had difficulty. I cleaned the windshield interior myself.
Dan EThe ladies were patient and nice
Sharaf MWonderful staff… Riley and Jaime. Was a male staff too but didn't catch his name. All excellent. Nice clean vehicle.
Jacki S