Le client n'a pas laissé de commentaire.
Forrest G.
Customer Reviews for Ulock Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Amazing service. Jaime I cant say enough. Good things about… made my day both pick up and drop off.
Michelle E.Please be sure the inside of windshields are clean. The inside of the windshield was not clean, so that when I drove into the sunlight I had difficulty. I cleaned the windshield interior myself.
Dan E.The ladies were patient and nice
Sharaf M.Wonderful staff… Riley and Jaime. Was a male staff too but didn't catch his name. All excellent. Nice clean vehicle.
Jacki S.Extremely friendly service! 10 out 10 would recommend
Olivia D.Please install back up sensors / cameras will definitely boost your business.
Brendon D.Jamie and her team were very pleasant to deal with. I am impressed with the prompt service and especially with Jamie for her patience and kindness.
Bernice D.Nice and easy
Rohan B.John was very polite and helpful, even went the extra mile to contact me about the stuff I left in the vehicle
Kimberly D.Personnel amical.
Stephen S.Service was fantastic. Welcoming, efficient and kind. Thank you Oren!
Amy S.I was told the fuel tank was full and I noticed it was at a 1/4 tank. I was ordered back into the office and spent another 20 minutes re-doing the initial process again. I didn't have any time constraints so it wasn't an issue , just delayed. They were all kind and apologized for the wait. They need to check the fuel prior to renting.
Timothy H.It was all perfect no change needed
poul C.The tank wasn't full. It was about 45 miles away from being empty. I put more gas into it than what it came with. There will be no reimbursement. The engine light was on the moment I turned the vehicle on and stayed on throughout the move. The gas tank lid not on right warning light was also on throughout, even though I had it on right. The vehicle had some noise from one of its wheels - this is concerning!!! This vehicle needs some serious maintenance!!!
Horst B.Both employees who helped us (Jamie and unfortunately I don't know the other employees name ) were friendly and helpful.
David S.The inside windshield was filthy. Probably doesn't usually matter but the day of my rental the sun was bright and low on the horizon making it very difficult to see. Other than that the truck was very clean.
Brian M.Excellent service
Curtis B.Friendly service. Very happy thank you
Jon H.Jon and the rest of the staff are great. Jon has always exceeded expectations, even when we are running late. Very understanding and superb client service! Thanks!!!
Debbie H.Super wonderful customer service and such friendly and welcoming staff !
Jessica S.Truck was clean and ready to go when I arrived. Checkout and checkin were prompt and efficient with friendly staff.
David G H.Everything was fine
Paul C.I did my oil refuel and heard the click from the gas pump. However, uHaul insisted that I did not refill that to full. They charged me extra and did not inform me before hand so I could do the refill again. Total scam.
Chi Hung A.Don't use a call center for booking
jocelyn M.Staff was helpful, friendly and quick. Great experience. Would rent there again.
Chris R.THE TRUCK WAS CLEAN, BUT, THE FRONT END SEEMED TO NEED WORK OR A SOFT TIRE. SHOULD DO MORE MAINTENANCE ..
Kevin B.No one at uhaul could answer what the environmental fee is used for. I guess another add on fee to generate profit. The daily rental charge is not really a daily rental but 6 hours. Daily rental to me should be 24 hours. The issue I have are with uhaul and uhaul only… the staff at this location are great and I have no problems recommending them to other people. Uhaul at corporate level are showing greed with their operations. Five stars to this location two stars for uhaul.
Mark C.The truck was older and had 200k km on it but ran well and did the job with no problems. The lower bed and ramp are good features.
Bill N.Jamie was amazing. Truck was clean. Brakes were soft. Could use an alignment.
Bryan L.We got charged $265 for a THREE HOUR rental and now they say they can't find any discrepencies and won't issue a refund. Terrible service
howard J.Gas tank was on empty, not a great way to start your rental when you have an appointment to pick up a load of materials.
David B.Merci~~
Bumjun K.Great experience, staff was very good.
Jean-Luc R.continue the great customer service.
john M.Tires were worn. Recommend checking the tread.
Matthew H.Friendly and courteous service, Bravo?
pierre B.Why reinvent the wheel if it don't fail. Dog tired by end of it locked keys in truck like a moron would left it dirty(dog tired). They didn't charge me for the slim Jim maneuver. Thumbs up.
Keef G.They were awesome at this site! Van was ready to go, clean and comfortable. The front desk staff explained costs and other info such as gas tank capacity, etc, very clearly. They were welcoming and friendly as well. Would highly recommend this pickup location. We have already made another booking for next week!
Kathy G.Thank you for your patience and accommodating my needs. I so appreciate all of you! Thank you and Happy New Year!
Tamara P.Amazing staff at the Wellington location, very friendly. Definitely my #1 spot from now on.
Jeninne N.Don't change the staff they were awesome!
Kathleen V.Bet customer service ever!
Rita B.The 2 lovely ladies i got to deal with at pick up made my day start off great! Moving is never fun and they made it seem like I was going to have the best day ever. I didn't....but they made it feel that way. Huge koodos to them! :)
RObyn I.They charged me more , i have only one dolly they charge me for 2 , i send email regarding that but no one reach back to me.
Shamsher S.I think UHaul should review its policy on keeping track of fuel. It is very imprecise... would be much better to always start with a full tank and return with a full tank. It is a pain to the user trying to get to the exact amount according to a sketch of the guage.
Don C.This is the first time I've rented a U-Haul and it went better than expected! Jaime at the U-Haul was a fantastic help, from answering questions and giving info, to being just an overall pleasant and personable person to talk with during a potential stressful moving time. The U-Haul drove well and it made our moving day so much easier! Thanks U-Haul !
Jennifer S.Make it more clear on your website that supplies are not at the pickup location and they will be shipped to you. My packing material arrived after my moving date and was missing the street number on the address. Now I have mattress protectors that I can't use.
William D.The whole process was easy and the staff great. Ni improve meant possible.
Ronald S.The dollie I rented was useless. I did not notice till I got on site that the strap was cut and was not long enough to go around the appliance I was moving so basically A useless dollie.
DARREN D.If everyone got the service I received, there would be no other rental facility in town! Amazing staff, amazing team!!!
Rita B.Great service!
Wilfred W.Staff were totally competent and cooperative, vehicle was in good condition and obviously maintained. I wouldn't hesitate to bring or send business your way! Merci.
carolyn H.I cannot think how it could be improved. Excellent service with a good attitude.
Don C.I was able to extend my rental by a day, and they were very accommodating.
RYAN M.The two young women in the office at drop off we on top of their game. Very professional, efficient and great to deal with.
Stephen S.The only issue was my friend rat reservation wasn't cancelled right away and the Vancouver office called my house and woke me up at 6:47am!! Not happy with that but the people in Nanaimo were excellent 😊
Michele M.I phoned and asked for a "1 ton" truck. I got to the location and the truck was basically a van. The agent working there said they would look up the specs when I complained about the size. She then confidently informed me "yup it will hold 1000kg, which is a ton". She had no clue that this is not how trucks are designated. Add to that they told me on the phone it was 0,99 cents/mile, then when I pick it up it was $1,27/km....
John H.All went well
Bob L.The service was Excellent! The pickup was clean and the gas was inexpensive since the vehicle was well- maintained. I was really satisfied by the customer service, in particular, Jaime's warth and professionalism.
Tamara R.Keep doing the great job you are doing. It works for me.
Alpha W.Staff were friendly and efficient. A great experience!
Jeannine C.The woman that helped us was EXCELLENT ! She was thorough and fast and understanding of the stress of moving. 10/10 No improvement necessary
Edwina C.Service was first class. Even upgraded the rental unit as original request was in for needed service. Worked much better for our needs. Would use this service again.
Bob G.